Crossover Health

Assist in patient check-in, handle inventory, and support clinical and member service tasks. | High school diploma, at least 2 years of clinical medical assistant experience, BLS certification, and strong communication skills. | About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite Welcome! Please tell us a little bit about yourself so that we can keep you updated on future job openings. Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Manage multiple healthcare-related corporate and client-facing projects, ensuring schedule, scope, and quality adherence through proactive communication and corrective actions. | Bachelor's degree, 3+ years project management experience, preferably healthcare industry experience, strong communication skills, and ability to work remotely with a professional home office setup. | About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Project Manager (PM) will provide direct, hands-on management of critical corporate initiatives, including internal enterprise projects and client-facing health center implementations. The PM will be responsible for developing, executing, and actively managing complex project plans across multiple small- to medium-sized initiatives simultaneously. Job Responsibilities A key measure of success will be the PM’s ability to effectively manage communications with staff and facilitate timely decisions to keep initiatives on track. Additional responsibilities include: Continuously tracks project performance and proactively applies corrective actions to ensure adherence to schedule, scope, and quality. Leads detailed project discovery and planning, with a focus on clearly defining roles and responsibilities. Develops and maintains project assets, including active documentation of risks, issues, action items, and decisions throughout the project lifecycle. Provides clear delegation of action items and holds team members accountable for on-time delivery. Continuously monitors project progress and proactively implements corrective actions to effectively manage schedule, scope, and quality. Provides leadership in communication and coordination, ensuring cross-functional teams work in sync toward project goals. Manages change requests to project scope, schedule, and budget, ensuring all changes are properly documented, communicated, and addressed. Assists in refining project assets, tools, and templates to better meet team and project needs. Performs other responsibilities as assigned. Required Qualifications Bachelor's degree in business, or related field 3+ years of experience in project management, program management, consulting or account management Preferred Qualifications Project Management Professional certification Experience successfully leading complex corporate projects Healthcare industry experience Experience presenting to executives or senior management in a corporate setting Physical Job Requirements This is a remote-based position with limited travel requirements every year. Extended periods of sitting, standing, and computer work may be required. Adequate vision, hearing, and speech for effective communication and collaboration. This is a remote-based role that requires a reliable and professional home office environment. Must have consistent access to high-speed internet and an appropriate workspace free from excessive noise or distractions to perform job responsibilities effectively. Ability to work on a laptop and other computer equipment for extended periods of time. The base pay range for this position is $118,927.00 to $160,551 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Remote Welcome! Please tell us a little bit about yourself so that we can keep you updated on future job openings. Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Support executive leadership with strategic project management, operational workflows, internal communications, and administrative tasks to ensure efficient business operations. | 4+ years of experience in executive support or operations, strong communication skills, proactive problem-solving, discretion, and ability to manage complex calendars and projects in a fast-paced environment. | About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary We’re looking for a highly organized, proactive, and resourceful Operations Manager to support a dynamic, fast-paced leadership role. This person will serve as a strategic extension of the executive, balancing hands-on involvement in strategic cross-functional projects, ensuring key initiatives stay on track, and supporting administrative functions to move the work forward in the most efficient manner possible. This is not a traditional executive admin or project management role. It is for a highly driven, highly organized individual who enjoys complex task management and structure, but also wants visibility and input into business operations, decision-making, and high-priority initiatives. This role is ideal for someone who thrives in the details but is also hungry for context, influence, and responsibility. Responsibilities Strategic Project Support ● Join meetings, take notes, and follow through on action items ● Track and organize cross-functional projects—nothing falls through the cracks ● Build light-weight project plans, timelines, or status updates ● Help prepare materials for key meetings (decks, memos, summaries, etc) ● Conduct research, draft internal documents, and support decision-making with data Strategic Operations Support - As you demonstrate trust, judgment, and ownership, you'll have the opportunity to: ● Manage internal communications and operational cadences (e.g. weekly priorities, planning cycles, etc) ● Run point on special initiatives and cross-functional efforts ● Serve as liaison between the executive and stakeholders ● Proactively identify inefficiencies and design better workflows ● Shape your own role as a strategic thought partner Executive Leader Support ● Manage a complex and dynamic calendar across multiple time zones and priorities ● Schedule meetings, coordinate logistics, and keep things moving smoothly ● Handle travel planning, expense reporting, and admin tasks with polish Requirements ● 4+ years of professional experience in executive support, operations, or healthcare program/project coordination — ideally in a fast-paced, high-growth, or complex environment. ● Proven success in managing executive calendars, meetings, and logistics while also owning cross-functional projects or workflows. ● Strong written and verbal communication; able to draft clear summaries, updates, and action items. ● Proactive problem-solver who thrives in ambiguous environments and can anticipate needs before they arise. ● High emotional intelligence and discretion; able to navigate sensitive situations and maintain confidentiality The base pay range for this position is $103,414.00 to $139,610 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Remote Welcome! Please tell us a little bit about yourself so that we can keep you updated on future job openings. Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.