Cresta

Create educational content, build sample applications, facilitate workshops, and act as a feedback loop between developers and product teams. | 3+ years software or ML engineering experience with hands-on coding in Python, Golang, or TypeScript, plus technical content creation and public speaking experience. | Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: Cresta is looking for a Developer Relations Engineer to become the technical voice of our AI agent platform in the developer and partner community. This is a hands-on, hybrid role: part software engineer, part storyteller, part community builder. You'll show developers, partners, and prospective customers how to build, test, and ship real AI agents on Cresta, primarily through video, blog posts, tutorials, and workshops, and you'll bring what you learn from that community back into the product. Cresta's platform is enterprise-heavy (large regulated customers, complex integrations, rigorous testing and evaluation requirements), so this role needs someone who can go deep technically, not just narrate a demo. We also maintain some open-source tooling and sample projects, so comfort working in the open is a plus. What You'll Do : Create technical content that teaches developers how to build AI agents on Cresta: blog posts, written tutorials, and long- and short-form video (walkthroughs, live coding, demo breakdowns). Build and maintain sample apps, code snippets, and reference integrations that show best practices for building, testing, and evaluating agents on the platform, including in open-source repos where appropriate. Plan and run workshops for developers and partners, both virtual and in-person, that take people from zero to a working agent. Represent Cresta at conferences, meetups, and partner events, delivering talks and demos and engaging directly with attendees. Run a feedback loop with developers and partners: collect what's confusing, missing, or broken in the platform and developer experience, and route it to Product and Engineering with clear, actionable detail. Partner cross-functionally with Product, Engineering, and Marketing to keep messaging and documentation aligned with what the platform can actually do. Improve onboarding and the first-build experience for new developers and partners evaluating the platform, including getting-started guides and sandboxes. Stay hands-on with agent building and testing: prompt engineering, tool/function calling, RAG, and evaluation, so the content you produce reflects real, current platform capability rather than marketing copy. What We're Looking For: 3+ years of experience as a software engineer, ML engineer, or developer advocate, with strong technical credibility and hands-on coding ability. Practical experience building and testing AI agents: LLMs, prompt engineering, agent frameworks, function calling, RAG. Comfortable working in Python and/or Golang/TypeScript; able to read and write real integration code (APIs, webhooks, CRMs). A track record of developer content: blog posts, tutorials, or videos that other engineers have actually used. Public speaking or workshop-facilitation experience at meetups, conferences, or customer/partner events. Excellent written and verbal communication; able to explain enterprise-grade technical concepts clearly to a developer audience. Comfortable in an enterprise context: the platform's complexity, testing rigor, and partner requirements mean you'll need patience and depth, not just a flashy demo. Startup mindset: able to move fast, wear multiple hats, and adapt as the DevRel function and program mature. Bonus: experience contributing to or maintaining open-source projects. based in the Bay Area Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family Base Salary Range: $170,000–$250,000 + Annual Bonus & Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Resolve complex technical issues related to APIs, servers, and network technologies ensuring smooth customer experience. | 4+ years technical support experience with proficiency in web hosting, APIs, VOIP protocols, strong analytical and communication skills, and a bachelor's degree. | Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: Schedule: Monday- Friday 8 - 5 with hour lunch w/ a rotating weeking with 3 others. We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions. What You'll Do: Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications. Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal. Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback. Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams. Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions. Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases. Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality. On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours. What You'll Bring: 4+ years of experience in a technical support, helpdesk, or customer-facing engineering role. Strong problem-solving and analytical skills, with the ability to deconstruct complex issues. Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences. Proficiency in: Web hosting technologies. APIs (automation, collaboration, and data extraction/changes through HTTP methods). Network architecture and components. Server OS and hardware troubleshooting. Application log analysis. Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP). Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA). A customer-centric mindset with a genuine desire to deliver excellent service. Ability to work independently and collaboratively in a fast-paced environment. Bonus Points If You Have: Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure. Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases). Familiarity with Kubernetes for containerized applications. Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis. Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover). Fluency in additional languages. A degree in Computer Science, Engineering, or a related technical field. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Salary Range: $90,000–$105,000K base + Bonus + Offers Equity ***We are hiring for multiple levels for this role so base salary will be determined based on level of experience*** We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Drive AI product adoption and measure business outcomes through strategic consulting with Fortune 500 customers. | 2-7+ years in management consulting or customer-facing strategy roles with technical AI understanding and willingness to travel. | Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.  Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu [https://www.linkedin.com/in/pingwu/], founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. ABOUT THE ROLE: As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric & consultative role focused on evolving how organizations leverage AI to drive improved performance. This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management. You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals. KEY RESPONSIBILITIES: * Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly. * Consultative Partnership: Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems. * Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity. * Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities. WE’RE LOOKING FOR SOMEONE WHO: * Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement) * Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions * Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way * Connects technical capabilities to real business outcomes, not just feature usage * Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer * Has strong executive communication skills and can influence stakeholders across levels * Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years * Is willing to travel (~25%) and work across time zones Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: * Comprehensive medical, dental, and vision coverage with plans to fit you and your family * Flexible PTO to take the time you need, when you need it * Paid parental leave for all new parents welcoming a new child * Retirement savings plan to help you plan for the future * Remote work setup budget to help you create a productive home office * Monthly wellness and communication stipend to keep you connected and balanced * In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta:  Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. OTE Range: $130,000–$215,000 + Offers Equity This role includes bonus eligibility, with additional earning potential based on performance. We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Own relationships with partners to enable joint solutions and scale growth through enablement programs and go-to-market strategies. | Over 10 years in customer-facing partner or success roles, 5 years in Contact Center space, experience with ISVs, SIs, and BPOs in SaaS or enterprise tech. | Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.  Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu [https://www.linkedin.com/in/pingwu/], founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. As a Partner Program Director, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor to our partners, helping them invest in and scale their Cresta practice while driving measurable business outcomes for both organizations. The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles. KEY RESPONSIBILITIES PARTNER STRATEGY AND ENABLEMENT * Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta  * Serve as the primary point of contact and platform expert for technology and solution partners. * Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact. * Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions. SOLUTION DEVELOPMENT & INTEGRATION  * COLLABORATE WITH PARTNERS TO DEFINE AND EXECUTE JOINT GO-TO-MARKET STRATEGIES THAT LEVERAGE THE VALUE OF THE CRESTA PLATFORM. * Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities. * Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes. GO-TO-MARKET & REVENUE ACCELERATION * Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities. * Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success. * Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health. * Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams. ECOSYSTEM GROWTH & OPTIMIZATION * Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback. * Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets. * Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences. QUALIFICATIONS * 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management * 5+ years of experience working in the Contact Center space * Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. * Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences. * Ability to translate business requirements into technical solutions. * Proven ability to work cross-functionally with Sales, Product, and Engineering teams. * Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. * Strong project management and organizational skills. Compensation at Cresta  Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.   OTE Range: $220,000 - $250,000 + offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai [recruiting@cresta.ai]

Own event strategy and execution to drive pipeline and business results while managing cross-functional alignment and budgets. | 3-5 years B2B field/event marketing experience with strong project management and communication skills. | Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: We’re seeking an Events and Field Marketing Manager - East to join our high-impact team. You'll own the event experience from concept to execution, bringing innovative ideas to life that differentiate our brand, deliver memorable experiences, and drive business results. Reporting to the Sr. Field Marketing Manager, this role is highly visible, strategic, and execution-heavy. Responsibilities: • Own Strategy + Playbook: Develop event strategies aligned to pipeline goals and sales priorities; refine the field marketing playbook to drive consistency, scalability, and repeatable success. • Own Pipeline & Event ROI Reporting: set KPIs, define success metrics, and present clear, executive-ready insights on pipeline impact and conversion performance. • Lead Cross-Functional Alignment: Act as the central lead between sales, demand, design, and partner teams for event GTM orchestration • Lead Complex Program Workstreams: Manage enterprise-level event programs across multiple functions and campaigns (e.g., tradeshows, VIP dinners, and partner-led activations) • Manage Event Budget: Forecast spend, justify investment tradeoffs, and optimize program-level budgets with finance and RevOps • Negotiate & Optimize Vendors: Evaluate vendors against program goals, negotiate contracts, and drive cost savings and value • Build Integrated Promo Plans: Partner with demand gen and digital to create multi-channel campaigns to drive registration • Innovate & Share Learnings: Pilot new formats, analyze market trends, and mentor teammates on evolving event strategy • Drive Executive Readiness: Work directly with C-suite and sales leaders to shape narratives, prep speakers, and maximize impact • Standardize & Operationalize: Own repeatable processes and workflows across event types, verticals, and regions • Shape Field Narrative: Surface market intelligence from the field to inform messaging, campaign strategy, and sales enablement • Be a Collaborative Team Player: Mentor junior team members, help onboard new hires, and contribute to team rituals, retros, and roadmapping Qualifications: • Bachelor’s degree or equivalent practical experience • 3–5 years of experience in B2B field/event marketing or integrated campaign roles • Strong project management capabilities—able to juggle multiple programs at once • Excellent communicator who can influence up, down, and across functions • Analytical mindset with experience in reporting on event performance and ROI Preferred Qualifications: • Experience with AI, Contact Center, or Customer Experience solutions • Experience supporting account-based field strategies • Previous sales/SDR experience or strong familiarity with sales processes • Familiarity with Salesforce, Hubspot, Gong, and field ops tools like Mobly Perks & Benefits: • Medical, dental, and vision plans that are designed to fit you and your family’s needs. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Monthly Gym & Phone allowance • Work from home office stipend to help you succeed in a remote environment. • Lunches and dinners included for in-office employees via Grubhub Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $110,000 - 150,000 + Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Build AI product experiences from concept through production and collaborate with teams to translate customer needs into technical designs. | 5+ years as software or ML engineer with full-stack skills and hands-on experience with LLMs and AI agents. | Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.  Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu [https://www.linkedin.com/in/pingwu/], founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. ABOUT THE ROLE: Cresta Labs is a small, high-ownership team focused on exploring and building the next generation of AI-native product experiences. The team works at the intersection of product engineering, applied AI, user research, and design. We move quickly from customer problems to prototypes, validate ideas with real users, and help turn the strongest concepts into scalable product experiences. You will work across the full product development loop: identifying user needs, designing product concepts, building working prototypes, evaluating quality, and partnering with product and engineering teams to bring the best ideas into production. This is a hands-on builder role for someone who enjoys ambiguity, cares deeply about product quality, and wants to shape how AI agents are built and improved in real world enterprise environments. What You'll Do : * Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization. * Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities. * Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs. * Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows. * Use product data, user feedback, and evaluation results to understand what is working and what needs to improve. * Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster. * Help define the product and technical bar for AI-native experiences at Cresta. WHAT WE'RE LOOKING FOR: * 5+ years as a software/ML engineer on user-facing systems with strong full-stack engineering skills. * Experience building and shipping products or major features with significant end-to-end ownership. * Hands-on experience with LLMs, AI agents, AI workflows or applied ML products. * Strong product judgment and the ability to simplify complex technical ideas into intuitive user experiences. * Comfort working in ambiguous problem spaces where the right answer is not yet obvious. * Ability to move quickly from idea to prototype while maintaining strong engineering rigor. * Strong communication skills, especially when explaining technical concepts to cross-functional audiences. Bonus Points: * Experience designing and building evaluation and testing frameworks for machine learning systems * A practical approach to validation, including user research, instrumentation, metrics, and evaluation. * Previous experience in a startup or fast-paced product environment Note on Our Hiring Process:  We highly value your time and engineering craftsmanship. To ensure a streamlined and objective process, the first step for qualified applicants following an initial resume review is a self-paced CoderPad technical assessment. This allows you to showcase your practical coding and problem-solving skills in a real-world environment before moving into conversational interview rounds. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: * Comprehensive medical, dental, and vision coverage with plans to fit you and your family * Flexible PTO to take the time you need, when you need it * Paid parental leave for all new parents welcoming a new child * Retirement savings plan to help you plan for the future * Remote work setup budget to help you create a productive home office * Monthly wellness and communication stipend to keep you connected and balanced * In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta:  Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai [recruiting@cresta.ai]