Cresta

Lead the end-to-end strategy and execution of integrations with CCaaS platforms and AI systems, managing cross-functional teams and customer relationships. | Extensive experience in technical product management or engineering, strong stakeholder management, and familiarity with contact center platforms and AI protocols. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As an Integrations Product Manager at Cresta, you’ll own one of our most strategic frontiers: connecting our AI Agent to the systems that power real customer interactions. You’ll lead the end-to-end product strategy and execution of integrations with CCaaS platforms to deliver an omnichannel experience and enable human-AI collaboration at enterprise scale—working closely with engineering, GTM, solution architecture, customer executives, and platform partners. Beyond CCaaS, you’ll push the frontier of AI-first integration by leveraging emerging protocols like MCP to radically accelerate how Forward Deployed Engineers connect Cresta to core systems across key verticals. By 10x-ing our speed to integrate, you’ll directly shape Cresta’s competitive advantage and help bring intelligent, production-ready AI Agents to more industries and use cases faster than ever. What You’ll Do: Roadmapping: Prioritize CCaaS platforms (e.g., voice, chat, SMS) for Cresta’s AI Agent integrations based on contractual obligations, market traction, and internal requirements. Execution: Lead multiple engineering teams to design scalable implementation approaches, build CCaaS integrations efficiently, and deliver integrations on time to ensure timely launch of AI Agents. Customer Interface: Serve as the liaison between Cresta’s engineering team and the customer’s business and technical teams. This involves running discovery sessions, driving key decisions, and educating customers on Cresta’s integration approach. Product Strategy: Develop strategies (e.g., leveraging MCP, iPaaS) for Cresta AI Agents to integrate quickly and with minimal effort with external systems (e.g., CRMs, homegrown systems of record, airline booking systems) across all verticals. Partnership: Strategize and execute business and technical arrangements with external partners and platforms to accelerate integrations. Developer Experience: Enhance the developer experience for integrating with external systems, with the goal of enabling any Forward Deployed Engineer to complete a new system integration within one day (except CCaaS). Verticalized Execution: Partner with Forward Deployed Product Managers and the GTM team to prioritize verticals based on the prevalence of systems in those markets. Lead engineering teams to tailor integration approaches and drive actual integrations in the prioritized verticals. SDK: Define the SDK strategy and scope core capabilities to support technical users consuming Cresta’s AI Agent (e.g., in a mobile app). What We’re Looking For: Technical Background: Prior working experience in a technical capacity (e.g., Software Engineer / Solutions Architect) or a technical educational background (e.g., Computer Science, Software Engineering). Willing to roll up your sleeves and dive into the technical details. Project Management: Demonstrated ability to manage complex projects, effectively coordinating multiple internal and external technical teams. Product Leadership: Working experience in product management, specifically leading technical products from conception through launch (ideally at a SaaS company). Technical Communication: Excellent verbal and written communication skills, with a track record of success in customer-facing roles, including presentations and technical discussions with executives. Stakeholder Management: Ability to build and maintain strong relationships with diverse stakeholders, including internal teams (e.g., Engineering, Sales), customers, and technology partners. High Agency: A proactive, ownership mindset—comfortable working with ambiguity and autonomy at a fast pace. Bonus Points: CCaaS Experience: Working knowledge of integrating with CCaaS (Contact Center as a Service) across channels (e.g., voice, chat, SMS, email). iPaaS Experience: Experience working with iPaaS (Integration Platform as a Service) solutions (e.g., Zapier, Prismatic) that specifically support MCP. Developer Experience: Direct experience in building and growing a developer ecosystem (e.g., APIs, documentation, sandboxes). Generative AI Protocols: Working knowledge of key Generative AI protocols and standards (e.g., MCP, A2A, or similar industry protocols). AI Agent Knowledge: Working knowledge of AI Agent, especially around how function tools should be built. SDK Development: Hands-on experience building or managing the development of SDKs in either an engineering or product capacity. Product Strategy: Strong skills in developing and executing product strategy, especially for platform or integration products. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $130,000–$190,000 & Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Lead and scale a team of Forward Deployed Engineers, drive operational excellence, influence product strategy, and collaborate across functions to deliver AI solutions that create customer success. | At least 2 years of engineering management experience, a customer-facing engineering background, strong technical fundamentals, hands-on AI/LLM experience, and proven talent development skills. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens. As Forward Deployed Engineering Manager, you'll lead the team that turns cutting-edge AI into real-world customer success. You'll build, mentor, and scale a world-class team of Forward Deployed Engineers (FDEs) who work directly with customers to deliver AI agents that solve practical business problems and drive measurable outcomes. This is a high-impact leadership role for someone who loves building teams, refining processes, and driving product excellence through deep customer engagement. You'll be at the intersection of engineering, product, and go-to-market — ensuring that Cresta delivers exceptional value at scale. Travel Expectations: 10-25% travel for customer visits, team offsites, and company events This role is perfect for someone who: Has been in the trenches as an FDE or similar customer-facing engineering role and wants to scale that impact through leadership Thrives on building high-performing teams and developing talent Loves turning customer insights into product improvements Gets energized by complex deployments, ambiguous problems, and fast-paced environments Believes that engineering excellence and customer obsession go hand-in-hand Why You'll Love This Role: High impact, high visibility: You'll own one of the most strategic functions at Cresta — the team that turns AI into customer success Build something new: FDE at Cresta is still being defined. You'll shape the function, the culture, and the playbook Work with cutting-edge AI: You'll be hands-on with state-of-the-art AI agents, LLMs, and enterprise deployments at scale Develop world-class talent: You'll recruit and mentor some of the best engineers in the industry Influence product strategy: Your insights will directly shape what Cresta builds and how we win in enterprise Collaborate with the best: You'll work alongside world-class teams across product, engineering, and go-to-market Move fast, see impact: This isn't a slow-moving enterprise role. You'll ship fast, iterate, and see your work drive measurable customer outcomes What You'll Do : Build and Scale the FDE Team Recruit top talent: Own hiring strategy and execution for FDEs, building a diverse team of engineers who blend technical excellence with customer empathy Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance Define the role: Evolve the FDE career ladder, competencies, and growth paths as the function matures Foster culture: Build a team culture grounded in ownership, customer-first mentality, and continuous learning Refine Processes and Drive Operational Excellence Optimize the customer lifecycle: Design and refine how FDEs engage across sales, implementation, and long-tail support Scale what works: Identify patterns in successful deployments and turn them into repeatable processes Balance speed and quality: Establish frameworks for scoping, prioritization, and delivery that enable FDEs to move fast without sacrificing quality Measure what matters: Define team metrics and KPIs tied to customer outcomes, deployment velocity, and product adoption Drive Product Improvements Be the voice of the customer: Synthesize customer feedback, pain points, and feature requests to inform product roadmap priorities Close the feedback loop: Partner closely with Product and Engineering teams to advocate for improvements that unlock enterprise value Build vs. buy vs. hack: Guide FDEs in making smart trade-offs between quick fixes, generalizable features, and platform investments Champion generalization: Push the team to build scalable solutions, not one-off customizations, while still delivering customer value quickly Lead Cross-Functional Collaboration Partner with Product: Work with PMs to translate customer insights into product strategy and roadmap decisions Align with Engineering: Collaborate with core engineering teams to ensure FDE-built features integrate seamlessly into the platform Enable Go-to-Market: Partner with Sales, Solutions Engineering, and Customer Success to scope opportunities, manage expectations, and deliver successful outcomes Influence leadership: Present customer insights, deployment learnings, and strategic recommendations to executive leadership Stay Hands-On (When Needed) Jump into the fire: Roll up your sleeves to support critical deployments, troubleshoot complex issues, or unblock your team Stay technical: Maintain credibility by staying close to the codebase, understanding AI agent architecture, and contributing when it matters most Lead by example: Model the behaviors you want to see — customer empathy, technical depth, ownership, and urgency What We're Looking For: Engineering management experience: At least 2 years managing, mentoring, and growing engineering teams Customer-facing engineering background: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers Technical depth: Strong software engineering fundamentals (coding, system design, APIs, databases) — you've built production systems and can earn the respect of senior engineers AI/LLM familiarity: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production Hiring and talent development: Proven track record of recruiting, onboarding, and developing high-performing engineers Cross-functional leadership: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams Bias toward action: You ship fast, iterate, and believe that perfect is the enemy of good Customer empathy: Deep understanding of enterprise customer needs and the ability to translate technical concepts into business value Startup or scale-up experience: You've been in fast-paced, high-growth environments where you wore multiple hats Enterprise B2B background: Experience with complex, multi-stakeholder deployments and long sales cycles Product mindset: You think like a product manager — understanding market needs, prioritization, and trade-offs Process design: You've built processes from scratch and iterated on them based on what works Founder or entrepreneurial experience: You've started something, built something from zero, or operated with extreme ownership Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $200,000–$280,000 + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Develop and execute scalable partner marketing programs to drive pipeline and revenue, supporting multiple partner types and geographies. | 8+ years in partner marketing within SaaS or B2B tech, proven success in scaling programs, strong data and KPI management, and excellent cross-functional collaboration skills. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. ABOUT THE ROLE: We are looking for an exceptional Director of Partner Marketing to build and lead Cresta’s partner marketing function from the ground up. In this highly visible role, you will own the strategy and execution of scalable partner marketing programs that accelerate partner-sourced and partner-influenced pipeline across ISVs, systems integrators, GSIs, cloud marketplaces, and strategic alliances. You will serve as a key architect of one of Cresta’s fastest-growing and most strategic go-to-market channels, with direct impact on pipeline, revenue, and category positioning. RESPONSIBILITIES: Own the vision, strategy, and execution of Cresta’s global partner marketing function, building scalable programs that drive partner-sourced and partner-influenced pipeline Design and operationalize a partner marketing model that supports multiple partner types, products, segments, and geographies Develop partnership-specific messaging frameworks, joint value propositions, and supporting collateral that enable partners to effectively position and sell joint solutions Partner closely with partner enablement to create and govern enablement programs, content hubs, and self-serve resources that support partner success Analyze partner pipeline performance and win/loss dynamics to identify gaps, remove roadblocks, and unlock new growth opportunities across the partner ecosystem Provide a data-driven point of view to influence product roadmap priorities based on partner feedback, deal insights, and market opportunity Establish KPI frameworks, dashboards, and operating cadences to measure partner marketing impact and inform decision-making Collaborate with RevOps and IT to evolve CRM, PRM, and marketing automation workflows that support partner motions at scale Act as a cross-functional leader and connector across sales, marketing, product, and partnerships to ensure tight GTM alignment QUALIFICATIONS: 8+ years of experience in partner marketing within a SaaS or B2B technology company Proven success building and scaling partner marketing programs that drive measurable pipeline and revenue impact Strong understanding of SaaS partner motions, including ISVs, SIs, GSIs, cloud marketplaces, and strategic alliances Highly data-driven, with deep experience in pipeline metrics, attribution, ROI, and performance reporting Executive-level communication skills with the ability to influence senior stakeholders across functions Demonstrated ability to operate in ambiguous environments, build from zero, and scale programs as the business grows Coachable, resilient, and highly motivated to drive outcomes PREFERRED QUALIFICATIONS: Experience in contact center technology or customer experience software Experience in hypergrowth startups or scale-up environments Background experience in product marketing or solutions marketing PERKS & BENEFITS: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Partner with enterprise clients to develop and execute strategic initiatives leveraging AI solutions, ensuring value realization and ROI, while coordinating with internal teams for deployment and success. | Proven experience in strategic customer engagement, SaaS or enterprise software implementation, and value-based consulting, with strong stakeholder management and ROI modeling skills. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: The role of a Customer Strategy Director at Cresta is a senior-level position where you’ll partner externally with Cresta’s largest and most strategic customers as well as cross-functionality internally with Cresta’s Sales, Professional Services and Customer Success teams. You’ll own delivering the strategy and vision for the partnership, iterative deployment planning, and communicating the expected value of the solution over time. Customer Strategy Directors have a deep understanding of Customer Success principles, value realization fundamentals, and enterprise sales acumen. You’ll serve as a trusted advisor to our most strategic customers, influencing C-suite decisions and guiding enterprise-wide transformations using Cresta’s AI solutions. You would own the creation of a compelling long-term strategy, with Sales and with the Customer, which will serve as the blueprint for several Post-Sales teams to follow to achieve big wins. If you enjoy leading strategic customer engagements, conducting strategic planning for SaaS products, have world-class consulting skills, and are comfortable working across multiple stakeholders, then you might be a great fit. Responsibilities: Strategic Leadership: Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement Services & Deployment Strategy Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities Partner with internal teams across Professional Services, Sales, and Customer Success to ensure tight handoffs and long-term success Value Realization & ROI Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance) Define KPIs and track Cresta’s impact across performance, operational, and financial metrics Guide customers on how to leverage Cresta’s insights to take action and scale impact Internal Enablement Coach internal teams on customer-centric value messaging and success planning Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach Qualifications We Value: Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment Deep understanding of business value creation, change management, and/or consulting methodologies General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business Has extensive experience in large scale enterprise software implementations and complex use cases Experience designing and interpreting Statements of Work to meet Enterprise customer needs Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI Experience managing and advising on large scale programs with many stakeholders and dependencies Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Analyze conversational and operational data, design experiments, build dashboards, and generate insights to demonstrate customer value. | Proficiency in SQL and Python, experience with large datasets, statistical knowledge, and ability to communicate insights to non-technical stakeholders. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Role Overview: Cresta is expanding its Customer Success organization with a dedicated analytics function focused on customer value realization. As a Data Scientist, Customer Analytics, you'll be the technical engine behind measuring and storytelling customer impact-designing experiments, analyzing conversational and operational data, and building dashboards that quantify Cresta's value. You'll sit within the Customer Success organization and partner closely with Business Value, Customer Success Managers, Sales, Product, and Engineering. Your work will power ROI discussions, QBRs, pilots, and renewal conversations. This role is ideal for someone early in their data science career who enjoys hands-on analytics, problem-solving, and turning ambiguous business questions into clear, actionable insights. Key Responsibilities: Customer Analytics & Insight Generation • Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets • Translate ambiguous business questions into structured analytical problems • Analyze how workflow, behavior, and product usage changes translate into business value • Partner with Business Value consultants on customer-facing insights Experimentation & Pilot Measurement • Design and analyze A/B tests and quasi-experiments to measure Cresta's impact • Establish baselines, metrics, and measurement plans for pilots • Ensure results are statistically rigorous and easy for non-technical stakeholders to understand • Build reusable templates and frameworks for consistent experimentation Dashboards, Reporting & Automation • Build and maintain dashboards for Customer Success, Business Value, and Sales • Develop Python and SQL tools to improve repeatability, accuracy, and scalability • Create standardized reporting packages for pilots, QBRs, and renewals Modeling & Advanced Analytics • Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP) • Maintain reusable modeling pipelines for value insights and roadmap analysis • Partner with Engineering when guidance or productionization support is needed Cross-Functional Collaboration • Translate analyses into clear business and financial narratives • Support CSMs with data and insights for strategic QBRs • Partner with Product and Engineering on metrics, data availability, and analytics enhancements Required Qualifications: • 1-3 years of experience in a data-focused role or relevant academic experience • Strong proficiency in SQL and experience working with large datasets • Proficiency in Python (Pandas, NumPy, scikit-learn) • Solid understanding of statistics, hypothesis testing, and experimental design • Experience building dashboards in tools such as Hex, Looker, Tableau, or similar • Strong communication skills with non-technical stakeholders • Comfort working in a fast-paced, cross-functional environment Preferred Qualifications: • Experience with conversational data (call transcripts, chats) or text analytics • Familiarity with causal inference, uplift modeling, or A/B testing frameworks • Exposure to customer-facing analytics or support roles • Experience with cloud data stacks (Snowflake, Redshift, etc.) • Basic NLP or classification experience related to agent behavior or customer intent Success Criteria: Within 6-9 months, a successful hire will have: • Built dashboards and reporting foundations used across Customer Success • Implemented standardized pilot measurement and experimentation approaches • Supported strategic customer analyses that improved renewals or expansion confidence • Created scripts and automations that significantly reduce manual analysis • Earned trust as the go-to analytics partner for Customer Success Compensation At Cresta: Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Leading and scaling a high-performing enterprise sales team to surpass revenue targets and build a scalable sales process. | Over 5 years of enterprise sales leadership, proven success in managing large teams with significant quotas, and experience in technical solutions sales to large enterprises. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Location: Preference on West Coast based for coverage About the role: Front line leader, leading a team of Enterprise Account Executives who drive new enterprise business and expand key accounts with Cresta. The Director, Enterprise Sales will provide strategic direction and coaching for the team, drive team performance aligned with business outcomes, manage operational execution, and partner closely with key stakeholders and cross-functional teams. You are accountable for ensuring the region hits and surpasses new business and expansion goals for Cresta’s Enterprise Accounts. This role will report to the Regional Vice President. This is a full-time remote position in the US. Responsibilities: • Recruit, hire, develop, and empower a team of Enterprise Account Executives to consistently surpass Cresta’s revenue targets • Foster a culture of high accountability by establishing clear expectations for achievement and advocating for a disciplined and scalable process across teams • Scale strategic and enterprise sales process from early traction to a repeatable and predictable sales machine, exceeding ARR targets • Lead and define an effective finely-tuned sales hiring process • Attract 2-3 AE’s within the first 90 days from your own network • Build a team of up to 7 AE's within the next 12 months • Promote excellence in sales through value-based selling and MEDDPICC methodologies • Collaborate with senior leaders in Marketing, Customer Success, Alliances, Product, and Revenue Operations to create an effective Enterprise GTM strategy • Ensure flawless sales execution for complex multi-stakeholder deals while laying the groundwork for enterprise account growth • Encourage team to take ownership of Enterprise pipeline generation and foster effective SDR collaboration for efficient prospecting, identification, qualification, and sustainable pipeline development • Provide accurate forecasts to the executive leadership team, demonstrating a deep understanding of the Enterprise business across the region • Work closely with our Partner leadership teams to achieve successful co-selling efforts Qualifications We Value: • Over 5 years of enterprise sales leadership experience, including a consistent track record of recruiting and retaining high-performing enterprise sellers • Proven success in managing sales teams with minimum $1.25m ARR quotas, selling technical solutions to large, complex enterprises • Experience leading teams at high-growth software companies of similar size • Master of hiring of Enterprise AE's • Knows and can show evidence of sourcing, bringing in, closing, and building large teams of Enterprise AE's • Demonstrated history of consistent overachievement as both an enterprise seller and a leader, with teams consistently exceeding revenue targets and advancing their careers under your guidance • A natural ability to lead and motivate sales leaders and sellers through continuous growth and change • A hands-on leader who eagerly engages in deals directly connects with Economic Buyers and provides the necessary support and executive connection to close new opportunities and expand relationships with Enterprise companies • Experience in cross-functional collaboration and co-selling with external partners to establish an Enterprise business from the ground up • Expertise in both land and expand sales strategies, an insatiable curiosity about our customers, and a data-driven vision for how • Cresta can drive positive business outcomes in the Enterprise sector • Experience in cultivating and championing an outbound selling culture and driving accountability for qualified pipeline generation • An unwavering commitment to achieving great results rather than settling for good ones • Willingness and expectation to travel (approx. 30%) Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $330,000 – $380,000 + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Building and managing operational processes, coordinating cross-team initiatives, and optimizing feedback loops to support product success. | 3-7 years in product operations, program management, or strategy roles, with strong systems thinking, cross-functional partnership skills, and an analytical mindset. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As a Product Operations Manager at Cresta, you will play a critical role in building the systems, processes, and insights that enable our teams to deliver high-impact product and customer customer outcomes. This highly cross-functional role sits at the intersection of Product, Engineering, Customer Success, and GTM - driving alignment, improving operational efficiency, and enabling data-driven decision making across the product lifecycle. You’ll also be instrumental in helping to develop best practices for a Forward Deployed Product motion that is becoming critical for successful scaling of enterprise AI products. You’ll be responsible for ensuring that product launches are seamless, that feedback loops between customers and product are tight, and that teams have the tools and visibility they need to execute with excellence. If you thrive on building structure from ambiguity, collaborating across diverse teams, and ensuring that world-class products reach customers effectively, this is the role for you. What You’ll Do Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination. Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions. Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives. Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration. Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches. Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization. What We’re Looking For 3–7 years of experience in Product Operations, Program Management, or Strategy & Operations roles, ideally in a SaaS or high-growth technology company. Strong systems and process thinking, with a proven ability to turn ambiguity into structure and drive alignment across multiple teams. Experience partnering cross functionally with stakeholders to deliver projects or launches. Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions. Excellent written and verbal communication skills; you can turn complex problems into clear narratives. Hands-on operator who thrives in fast-paced, evolving environments and is comfortable both in strategic discussions and tactical execution. Passion for AI, automation, and improving how teams build and deliver products. Bonus Points Experience with product and operational analytics tools like Looker, Hex etc. Experienced and actively experimenting with the use of AI to accelerate product development and operations process. Familiarity with AI-driven or data-heavy SaaS platforms. Experience building or managing product operations in an early-stage startup environment. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $160,000–$200,000 & Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Analyze conversational and operational data, design experiments, and build dashboards to quantify customer impact. | Requires 1-3 years of data-focused experience, proficiency in SQL and Python, and experience with dashboards and experimental design. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Role Overview: Cresta is expanding its Customer Success organization with a dedicated analytics function focused on customer value realization. As a Data Scientist, Customer Analytics, you’ll be the technical engine behind measuring and storytelling customer impact—designing experiments, analyzing conversational and operational data, and building dashboards that quantify Cresta’s value. You’ll sit within the Customer Success organization and partner closely with Business Value, Customer Success Managers, Sales, Product, and Engineering. Your work will power ROI discussions, QBRs, pilots, and renewal conversations. This role is ideal for someone early in their data science career who enjoys hands-on analytics, problem-solving, and turning ambiguous business questions into clear, actionable insights. Key Responsibilities: Customer Analytics & Insight Generation Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets Translate ambiguous business questions into structured analytical problems Analyze how workflow, behavior, and product usage changes translate into business value Partner with Business Value consultants on customer-facing insights Experimentation & Pilot Measurement Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact Establish baselines, metrics, and measurement plans for pilots Ensure results are statistically rigorous and easy for non-technical stakeholders to understand Build reusable templates and frameworks for consistent experimentation Dashboards, Reporting & Automation Build and maintain dashboards for Customer Success, Business Value, and Sales Develop Python and SQL tools to improve repeatability, accuracy, and scalability Create standardized reporting packages for pilots, QBRs, and renewals Modeling & Advanced Analytics Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP) Maintain reusable modeling pipelines for value insights and roadmap analysis Partner with Engineering when guidance or productionization support is needed Cross-Functional Collaboration Translate analyses into clear business and financial narratives Support CSMs with data and insights for strategic QBRs Partner with Product and Engineering on metrics, data availability, and analytics enhancements Required Qualifications: 1–3 years of experience in a data-focused role or relevant academic experience Strong proficiency in SQL and experience working with large datasets Proficiency in Python (Pandas, NumPy, scikit-learn) Solid understanding of statistics, hypothesis testing, and experimental design Experience building dashboards in tools such as Hex, Looker, Tableau, or similar Strong communication skills with non-technical stakeholders Comfort working in a fast-paced, cross-functional environment Preferred Qualifications: Experience with conversational data (call transcripts, chats) or text analytics Familiarity with causal inference, uplift modeling, or A/B testing frameworks Exposure to customer-facing analytics or support roles Experience with cloud data stacks (Snowflake, Redshift, etc.) Basic NLP or classification experience related to agent behavior or customer intent Success Criteria: Within 6–9 months, a successful hire will have: Built dashboards and reporting foundations used across Customer Success Implemented standardized pilot measurement and experimentation approaches Supported strategic customer analyses that improved renewals or expansion confidence Created scripts and automations that significantly reduce manual analysis Earned trust as the go-to analytics partner for Customer Success Compensation At Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Act as a technical and business consultant to design and demonstrate AI-powered contact center solutions, leading proof-of-value engagements and aligning technical solutions with customer business goals. | Deep understanding of contact center infrastructure, AI/ML technologies, SaaS architecture, and experience in consultative solution selling. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About The Role As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions. You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes. Responsibilities • Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. • Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. • Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. • Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. • Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. • Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. • Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). • Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. • Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. • Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. • Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes. Qualifications We Value • 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry. • Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect). • Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation. • Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture. • Ability to design and communicate complex solutions clearly to both technical and business audiences. • Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals. • Fast learner and self-starter who thrives in high-growth, high-collaboration environments. • Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI. • You embody our core Operating Principles Perks & Benefits We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees Compensation At Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. Base Salary Range: $175,000–$205,000 + variable & Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Lead and scale a high-performing Customer Success team, manage executive-level customer relationships, drive retention and expansion, and collaborate cross-functionally to optimize customer outcomes. | Proven Director-level experience in Customer Success within SaaS or technology, strong metrics ownership (GRR, NDR), team leadership, excellent communication, and data-driven decision-making skills. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As the Director of Customer Success at Cresta, you will play a pivotal role in ensuring customer outcomes and driving business growth. You will lead, scale, and develop a high-performing team of Customer Success Managers, foster trusted executive-level relationships, and own renewal, retention, and expansion across our customer base. This is a highly visible role that partners closely with Sales, Product, Marketing, and Engineering to deliver a best-in-class customer experience. Key Responsibilities: Team Leadership: Build, mentor, and lead a world-class Customer Success team. Ensure team members have the tools, training, and support needed to excel and grow. Strategic Customer Relationships: Act as a trusted advisor for customers, cultivating deep and strategic partnerships at all levels, including executive stakeholders. Customer Journey Optimization: Continuously analyze and refine the customer lifecycle, identifying opportunities to drive adoption, accelerate time-to-value, and maximize ROI. Retention & Expansion: Own customer retention and expansion outcomes. Ensure customers are maximizing value from Cresta while identifying opportunities for upsell and cross-sell. Business Metrics & KPIs: Define, monitor, and report on key success metrics (e.g., Gross Renewal Rate, Net Dollar Retention) to ensure alignment with business goals. Data-Driven Insights: Leverage data and analytics to inform strategies, improve processes, and proactively address customer needs. Cross-Functional Collaboration: Partner with Sales, Marketing, Product, and Engineering to ensure a seamless, customer-centric experience and accelerate overall business growth. Voice of the Customer: Serve as the internal advocate for customers, championing their feedback and partnering with Product/Engineering to influence the roadmap. Qualifications: Proven experience as a Director of Customer Success (or equivalent senior leadership role) in a fast-paced technology or SaaS environment. Demonstrated ownership of customer outcome metrics such as Gross Renewal Rates (GRR) and Net Dollar Retention (NDR). Track record of building, leading, and scaling high-performing Customer Success teams. Strong understanding of customer success best practices, playbooks, and methodologies. Exceptional communication and interpersonal skills, with the ability to influence and build trust with executives, customers, and internal stakeholders. Analytical and data-driven mindset with the ability to translate insights into strategy and execution. Thrives in a fast-paced, high-growth environment with the ability to adapt and drive clarity in dynamic situations. Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

The Security Engineer will detect, defend, and respond to threats to Cresta and its customers while supporting various audit processes. They will also perform security audits of products and cloud infrastructure and drive remediation of security risks. | Candidates should have 4+ years of experience in application security engineering and cloud security, along with knowledge across various cyber security disciplines. Experience in static code analysis, security operations, and AI security is also valued. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations. We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems. Cresta is seeking a passionate individual with solid security engineering experience to support the security & compliance team and enable growing global data protection and cybersecurity efforts. Responsibilities: Detect, defend, and respond to threats to Cresta and its customers Support SOC2 Type II, ISO 27001/27701/42001, PCI-DSS, TISAX, and HIPAA audit processes with technical controls and evidence Perform security audits of Cresta's products and cloud infrastructure and drive remediation of security risks. Improve and monitor Cresta's vulnerability management program to ensure we're monitoring and mitigating known vulnerabilities. Develop internal tooling and automation. Qualifications We Value: Ambitious, passionate and results-oriented, with excellent interpersonal and communication skills 4+ years of experience in application security engineering and cloud security (AWS/GCP) Security domain knowledge across many cyber security disciplines Experience in static code analysis and remediation Experience in security operations (SOC) and incident response Experience in AI security and hardening ML infrastructure Working knowledge of Python and Go to develop and collaborate with engineering on product security features Experience managing competing efforts and requirements Experience with fast growing SaaS startups Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase Cresta's capabilities to potential customers. You will conduct product demos, manage technical validation activities, and help develop the business case for prospects during the sales cycle. | Candidates should have 4+ years of experience in customer-facing roles, including 1-3 years in a technical pre-sales capacity. Deep expertise in Conversational AI and CCaaS platforms is essential, along with a strong work ethic and problem-solving skills. | Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams. Responsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field Qualifications We Value: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. Base Salary Range: $160,000 – $200,000k + variable & Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai