Conexess Group

Develop and maintain ServiceNow applications, workflows, modules, integrations, and security controls for a healthcare environment. | Requires 5+ years of hands-on ServiceNow development, platform-specific scripting and modules, REST and SOAP integrations, ITSM knowledge, and healthcare privacy awareness. | Position Summary We are seeking an experienced Senior ServiceNow Developer to design, develop, implement, and support enterprise ServiceNow solutions within a complex healthcare environment. This individual will play a key role in enhancing and optimizing the ServiceNow platform to support clinical, operational, administrative, and IT service management processes. The Senior ServiceNow Developer will be responsible for developing scalable solutions, integrating ServiceNow with enterprise healthcare applications, automating business workflows, and ensuring platform performance, security, and compliance. The ideal candidate has extensive ServiceNow development experience, strong technical and analytical skills, and an understanding of healthcare IT operations, data privacy, and regulatory requirements. Key Responsibilities ServiceNow Development & Platform Engineering • Design, develop, configure, and maintain ServiceNow applications and platform solutions. • Develop custom applications, workflows, business rules, client scripts, UI policies, script includes, and scheduled jobs. • Configure and enhance ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and other applicable platform capabilities. • Develop and maintain Service Portal, Employee Center, Service Catalog, and automated workflows. • Build solutions using Flow Designer, IntegrationHub, and other ServiceNow automation capabilities. • Develop reusable components and follow ServiceNow development best practices. • Perform platform upgrades, patching, enhancements, and ongoing maintenance. Healthcare Systems Integration • Design and implement integrations between ServiceNow and healthcare enterprise systems, including Electronic Health Records (EHR), Electronic Medical Records (EMR), HR, ERP, identity management, and other clinical and business applications. • Develop and maintain integrations using REST APIs, SOAP web services, IntegrationHub, and other integration technologies. • Support integrations with healthcare platforms such as Epic, Oracle Health/Cerner, and other healthcare technology solutions, as applicable. • Collaborate with healthcare application teams to streamline service management and operational workflows. • Ensure integrations are secure, reliable, and appropriately manage sensitive healthcare information. Workflow Automation & Process Improvement • Identify opportunities to automate manual processes across IT and healthcare operations. • Develop workflows to improve incident management, request fulfillment, change management, asset management, and service delivery. • Partner with clinical and administrative stakeholders to understand business requirements and translate them into technical solutions. • Implement automation that improves service delivery, reduces operational inefficiencies, and enhances the end-user experience. • Support self-service capabilities and knowledge management initiatives. Security, Compliance & Governance • Develop solutions that align with healthcare regulatory and organizational security requirements. • Ensure appropriate access controls, role-based security, and data protection practices. • Support compliance with HIPAA and applicable healthcare privacy and security policies. • Follow secure development practices when handling Protected Health Information (PHI) and other sensitive data. • Participate in platform governance, code reviews, technical documentation, and security assessments. • Ensure appropriate auditability and traceability of platform changes. Collaboration & Technical Leadership • Serve as a technical subject matter expert for the ServiceNow platform. • Provide technical guidance and mentorship to junior developers and administrators. • Collaborate with architects, business analysts, project managers, and technical teams. • Participate in requirements gathering, solution design sessions, sprint planning, and Agile ceremonies. • Review technical designs and code to ensure quality, scalability, and maintainability. • Troubleshoot complex platform issues and provide root cause analysis. • Maintain technical documentation, development standards, and implementation procedures. Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent professional experience. • 5+ years of hands-on ServiceNow development experience. • Strong experience developing and configuring ServiceNow applications and platform capabilities. • Advanced knowledge of JavaScript, HTML, CSS, and ServiceNow scripting. • Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Glide APIs. • Hands-on experience with Flow Designer, IntegrationHub, Service Catalog, and Service Portal or Employee Center. • Experience developing and supporting REST and SOAP integrations. • Strong understanding of ITIL principles and IT Service Management processes. • Experience working with ServiceNow platform upgrades, deployments, and application lifecycle management.

Lead complex enterprise healthcare interoperability implementations involving APIs, FHIR, and system integrations. | Requires 5+ years leading technical implementations with strong API, interoperability, and system integration experience, plus excellent communication and problem-solving skills. | The Technical Interoperability Lead is a hands-on technical position responsible for leading complex enterprise implementations involving healthcare interoperability, APIs, FHIR, identity and authentication, healthcare data standards, and system integrations. This role serves as the primary technical point of contact for strategic customer implementations, partnering with customer technical teams, implementation partners, technology vendors, and internal stakeholders to assess technical requirements, determine feasibility, develop integration strategies, and guide successful implementation. The Technical Interoperability Lead will translate complex business and technical requirements into practical implementation plans while identifying technical risks, dependencies, and system-level considerations. This position requires strong systems thinking, technical problem-solving, independent decision-making, and the ability to move between high-level architecture and hands-on implementation details. Key Responsibilities • Serve as the primary technical owner for assigned enterprise implementations, leading interoperability planning and technical execution from initial discovery through successful delivery. • Evaluate technical requirements and solution feasibility while identifying tradeoffs and recommending approaches that align with customer needs and platform capabilities. • Assess interoperability requirements within the broader customer technology environment, including systems of record, integration points, system boundaries, dependencies, and data flows. • Lead and participate in technical discovery sessions, interoperability workshops, architecture discussions, and implementation planning sessions. • Partner with customer technical leaders, implementation partners, technology vendors, and internal teams to establish technical direction and drive alignment. • Analyze technical documentation and artifacts, including API specifications, FHIR Implementation Guides, engineering documentation, authentication workflows, application logs, JSON payloads, data structures, and integration workflows. • Troubleshoot complex interoperability and integration challenges and develop practical recommendations for resolution. • Translate customer business and technical requirements into actionable implementation strategies, identifying risks, dependencies, integration patterns, and required technical resources. • Exercise independent technical judgment when evaluating implementation challenges and determine when additional support from Product, Engineering, Security, Data, or other technical teams is required. • Facilitate communication across multiple technical stakeholders while balancing customer objectives, technical constraints, industry standards, and implementation timelines. • Develop and maintain technical implementation documentation, architecture materials, interoperability guidance, customer-facing technical resources, and reference documentation. • Identify opportunities to improve technical delivery through reusable integration patterns, automation, technical tooling, and standardized implementation processes. • Develop lightweight technical utilities or scripts when appropriate to improve implementation efficiency and customer outcomes. • Capture implementation insights and provide feedback to Product and Engineering teams to improve platform capabilities and future implementations. • Stay current on healthcare interoperability standards, integration technologies, authentication methods, and emerging technical practices. Required Qualifications • Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, Engineering, or a related technical discipline, or an equivalent combination of education and relevant experience. • 5+ years of experience leading customer-facing technical implementations, enterprise integrations, interoperability initiatives, technical consulting, or solution delivery. • Demonstrated experience serving as a technical owner for complex enterprise implementations or interoperability projects. • Strong experience evaluating technical approaches, identifying tradeoffs, and making independent technical recommendations. • Experience working directly with technical stakeholders, including enterprise architects, developers, IT leaders, implementation teams, and technology partners. • Strong understanding of enterprise integration technologies and healthcare interoperability standards, including: • REST APIs • HL7 FHIR • SMART on FHIR • US Core • FHIR Implementation Guides • HL7v2 • Identity and authentication protocols • Enterprise integration patterns • Healthcare data exchange • Ability to interpret and work with technical artifacts such as API specifications, FHIR resources, JSON payloads, authentication workflows, application logs, customer data structures, and architecture documentation. • Demonstrated ability to take ambiguous or complex technical requirements and translate them into clear, actionable implementation strategies. • Strong systems-thinking and technical problem-solving capabilities. • Excellent customer communication, presentation, facilitation, and stakeholder-management skills. • Ability to work independently while effectively coordinating resources across multiple technical and business teams. Preferred Qualifications • Experience with SQL, Python, scripting, APIs, automation, or technical development tools. • Experience developing reusable technical tools, scripts, automation, or integration frameworks. • Experience working with cloud platforms and enterprise identity technologies. • Experience with healthcare technology, healthcare data exchange, EHR integrations, or interoperability platforms. • Experience working with enterprise architecture and integration patterns. • Familiarity with AI-assisted development, automation, or emerging technologies used to improve technical delivery. • Relevant certifications in interoperability, APIs, cloud technologies, identity, security, or enterprise integration. • Experience working with FHIR-based implementations in complex healthcare environments. #LL-PO1