Computacenter AG & Co. oHG

Lead and manage complex IT projects including planning, execution, budgeting, resource allocation, and mentoring junior staff. | 7-10 years IT project management experience, expert in project management tools, bachelor's degree preferred. | About the role The Senior Project Manager is responsible for the overall direction, planning, coordination, implementation, execution and management of one to many medium projects, several large projects, and/or complex projects according to pre-determined scope, schedule and budgets. Senior Project Managers will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators. It is expected that the majority of time (70%) will be in customer facing activities.   What you'll be doing Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure. Oversee the review of project scope, goals and deliverables both internally and externally. Oversee and Develop a project task list (tracker), risk/issue/action, project contacts and a full-scale project plan as required within Computacenter United States Inc’s approved applications and systems. Assemble and coordinate project resources both internally, externally and with 3rd parties. Manage project budget, resource allocation, project plan, project trackers and project timelines as required. Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools. Own and resolve any issues that arise during the project and drive risk mitigation. Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction. Communicate with internal and external stakeholders including but not limited to project scope, tasks, deliverables, goals, resources, schedules and budgets. Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives. Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource Management Group and other groups as required to determine which project resources are available in order to schedule project workload and make assignments. The Senior PM should work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery. Oversee all products and corresponding issues (software licensing, shipment logistics, DOA's, late or changed shipment dates) are coordinated with customer and Computacenter United States Inc Sales and Engineering teams. Provide status reporting throughout the project to internal and external stakeholders on progress against project schedule, and any issues and their accompanying mitigations. Quickly escalate to next level of management and/or senior management any project related issues/risks that will impact the project negatively. Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into the Computacenter United States Inc applications & systems in a timely fashion, verifying accuracy and completeness. Obtain client sign-off on the Project Completion Form. Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey’s. Senior PM’s will be called upon to mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments. Senior PM’s will be called upon to conduct mid project checks as well, as after action meetings for continual improvement. Senior PM’s will be expected to have the ability to turn around any sized project that may not be performing up to Computacenter United States Inc’s high-quality expectations. Embrace and support Computacenter’s mission and core values.   What you have Bachelor’s degree preferred. Minimum 7-10 years’ experience in Project Management within the IT industry. Proficiency in Microsoft Word, Excel and Project. PMP certification is a plus. Experience with Salesforce is a plus. Legally eligible to work in the United States. Expert knowledge of both theoretical and practical aspects of project management. Expert knowledge of project management techniques and tools. Direct work experience in project management capacity. Proven ability to motivate and build strong teams. Experience coaching and mentoring. Excellent customer interfacing skills. Strong communication skills, both written and verbal. Proven experience in effective meeting facilitation. Proven experience in people management. Proven experience in issue & risk management. Proven ability to multi-task, stay organized, and work efficiently. Proven ability to work independently, as well as with peers. Proven ability to problem solve and perform analysis. Proficient in project management software. Strong knowledge of technical concepts, terms and practices used in the assessment and implementation of IT Infrastructure and Services. Supervises, directs and controls the activities of assigned staff. Interviews, schedules, trains and assigns work. Establishes performance expectations and monitors results. Develop and nurture a team to highlight strengths and raise the bar for talent. Ensures a trained, motivated and professional staff capable of providing efficient and effective operations and exceptional member service. Recommends the discipline and/or discharge of staff, while maintaining required personnel documentation. Coaches and counsels staff, as necessary.   What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Manage and deliver root cause assessments for complex technical issues while supporting business objectives and automating enterprise solutions. | Extensive experience with Windows Server, Linux, VMWare, Active Directory, PowerShell scripting, and network services like DNS and DHCP. | About the role   The ideal Candidate will have experience providing specialized support across Windows platforms, Linux and VMWare. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, while having the ability to assess and prioritize tasks without close supervision is essential.    What you'll be doing   Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.  Manage and deliver root cause assessments for complex technical issues    Define workarounds for known errors and spear head improvements    Partner with product management and development teams to bolster the end user experience    User-focused, analytical, and compelled to solve problem    Deliver automated solutions to large enterprise environment       Offering solutions and workarounds to incidents/problems    Working to SLAs and deadlines    Review of services and application delivery    Prioritizing and managing several tasks at a single time    Establishing a good working relationship with wider teams and customers alike    Keep up to date with advancements in technology    Work with a variety of customers to gain a detailed understanding of their requirements    Providing On-Call Out of Hours Support    Document writing / process creation    Embrace and support Computacenter’s mission and core values.    What you have   The Candidate should have experience in the following:   Microsoft Windows Server 2003/2008/2012, including clustering, Linux and VMWare   Designing, developing and deploying of technologies on Windows Platforms    Active Directory experience: ADFS, Group Policy Objects (GPO), Domains, Forrest, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP/ADSI, Kerberos and Schemas    Understands the interdependency between Active Directory, DNS and DHCP.    PKI and Certificate Management    Quest Tools (Active Roles, Change Auditor, Recovery Manager)    Anti-virus technologies (McAfee)    Microsoft Exchange 2010 / 2013    Microsoft Skype for Business 2015 (including Enterprise Voice)    Scripting (PowerShell)    Desirable   Windows Server 2016    Linux & VMWare Experience   Lumension    Titus    SCOM & SCCM    Microsoft Forefront suite (FIM/MIM)    Exposure to Citrix technologies    Exposure to Virtualization technologies (VMWare)    Understanding of encryption – Hard disk / removable media    Cloud Computing – Azure AD Connect, AD Sync    Server Hardware including Cisco UCS  Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.    What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Resolve escalated technical issues, coach engineers, manage projects, perform security audits, and maintain network infrastructure. | 5+ years experience or 3+ in Managed Services, CCNP certification, bachelor's degree preferred, able to lift 50 pounds. | About the role A Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts.  This role is a key position within the service department and will be called upon to resolve the highest-level technical issues.    What you'll be doing Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.  Provide technical services and support for the following areas:  Network level: WAN and LAN connectivity, routers, firewalls, and security  Internal systems, cloud and network infrastructure.  Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint  Virtualization technologies: VMware, Citrix, and Microsoft  Remote access solution support: VPN, Terminal Services, and Citrix  Remote monitoring and management of system alerts and notifications  Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.  Perform network assessments, security audits and new client consultations.  Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.  Document maintenance for all computer systems and network infrastructure.  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.  Be available for other engineers and coach them to resolution.   Lead and train all site technical resources as needed  Demonstrates analytical and systematic approach to resolving complex problems and assignments.  Embrace and support Computacenter’s mission and core values.    What you have  Bachelor’s degree preferred   Qualified candidates must have a minimum of 5 years’ experience working in a similar role or 3 years of experience working in Managed Services  Legally eligible to work in the United States.  CCNP certification  VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec).  Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.    What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Analyze and optimize supply chain processes to improve efficiency and reduce costs. | Bachelor's degree and strong analytical skills with proficiency in Excel and ERP systems required. | About the roleAs a Supply Chain Analyst, you will be responsible for analyzing and optimizing the various aspects of the supply chain to enhance efficiency, reduce costs, and improve overall performance. You will work closely with cross-functional teams to gather and analyze data, identify areas for improvement, develop strategic solutions, and implement process enhancements. Your role will involve conducting research, generating reports, creating models, and providing actionable insights to drive informed decision-making within the organization.   Annual salary range: $60K - $80K USD  What you'll be doing Data Analysis and Modeling: Collect, analyze, and interpret data from various sources to identify trends, patterns, and opportunities for process improvement. Develop mathematical models and simulations to evaluate different scenarios and optimize supply chain operations. Utilize statistical analysis techniques to identify areas of inefficiency, forecast demand, and improve forecasting accuracy. Supply Chain Optimization Assess current supply chain processes, including procurement, inventory management, logistics, and distribution, and identify areas for optimization. Collaborate with cross-functional teams to design and implement supply chain improvement initiatives, such as reducing the lead times, improving supplier performance, or implementing new technologies. Develop and monitor key performance indicators (KPIs) to track supply chain performance, identify deviations, and recommend corrective actions. Process Improvement Identify process bottlenecks and inefficiencies and propose innovative solutions to streamline operations, reduce costs, and enhance overall supply chain performance. Conduct root cause analysis to identify underlying issues and develop strategies to address them effectively. Continuously monitor industry trends, best practices, and emerging technologies to propose process enhancements that align with the organization’s goals.  Reporting and Communication Prepare and present reports, findings, and recommendations to stakeholders and senior management, highlighting key insights and actionable recommendations. Collaborate with internal teams, such as procurement, operations, and finance, to ensure effective communication and alignment of supply chain strategies. Maintain clear and concise documentation of analysis, models, and process for future reference. Systems and Technology Work with enterprise resource planning (ERP) systems, supply chain management software, and other analytical tools to gather and analyze data. Support the implementation and integration of new supply chain technologies and tools. What you have Bachelor’s degree in Supply Chain Management, Logistics, Operations Research, Industrial Engineering, or a related field. Legally eligible to work in the United States. Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights. Proficiency in data analysis tools and software such as Excel, Smartsheets, etc. Knowledge of supply chain principles, practices, and industry trends. Familiarity with ERP systems and supply chain management software. Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner. Strong collaboration and interpersonal skills, with the ability to work effectively in cross-functional teams. Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines. Continuous improvement mindset and the ability to proactively identify opportunities for process enhancements.  What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us