Computacenter AG & Co. oHG

Lead a large team, manage operational delivery, ensure high performance, and drive service improvement. | At least 5 years people management experience, bachelor's degree, strong strategic thinking, commercial acumen, and communication skills. | About the role The Technology Sourcing and Innovation “TSI” Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance.    What you'll be doing Provide advisory roles within specialist areas to peer group, customers, and direct reports.    Manages, develops, and coaches' team of staff and implements performance management solutions where required.  Provides full line management responsibilities for direct reports.  Assess situations, issues and opportunities and escalate when appropriate.  A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.  Maintain confidentiality in all business-related matters.  Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.  Establishes productive relationships and networks at an operational level to build and maintain customer relationships.  Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.    Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.  Embrace and support Computacenter's mission and core values.    What you have Legally eligible to work in the United States.  Bachelor's degree in business, Human Resources or related field, or equivalent experience  At least 5 years of experience in a people management role.  Experience working in a challenging commercial environment.  Good working knowledge of relevant functional systems.  Experience developing best practice policies and procedures for functional area.  Excellent attention to detail.  Strategic thinking and tactical execution skills.  Excellent written and verbal communication skills.  Comfortable communicating with colleagues in different countries where English is not the first spoken language.  Good self-organization and time management skills.  Ability to prioritize and handle multiple requests simultaneously.  Can build trust, be assertive when required, and show initiative and enthusiasm.  Resilience, and able to deal with stressful situations.  Business and financial acumen with strong analytical skills.  Commercially astute.  Ability to act both independently and as part of a team.  Initiative to develop and expand knowledge.  Computacenter experience in internal processes, systems, tools, and platforms.   Team-oriented working and thinking.   Willingness to travel.    What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Lead and manage complex IT projects including planning, execution, budgeting, resource allocation, and mentoring junior staff. | 7-10 years IT project management experience, expert in project management tools, bachelor's degree preferred. | About the role The Senior Project Manager is responsible for the overall direction, planning, coordination, implementation, execution and management of one to many medium projects, several large projects, and/or complex projects according to pre-determined scope, schedule and budgets. Senior Project Managers will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators. It is expected that the majority of time (70%) will be in customer facing activities.   What you'll be doing Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure. Oversee the review of project scope, goals and deliverables both internally and externally. Oversee and Develop a project task list (tracker), risk/issue/action, project contacts and a full-scale project plan as required within Computacenter United States Inc’s approved applications and systems. Assemble and coordinate project resources both internally, externally and with 3rd parties. Manage project budget, resource allocation, project plan, project trackers and project timelines as required. Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools. Own and resolve any issues that arise during the project and drive risk mitigation. Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction. Communicate with internal and external stakeholders including but not limited to project scope, tasks, deliverables, goals, resources, schedules and budgets. Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives. Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource Management Group and other groups as required to determine which project resources are available in order to schedule project workload and make assignments. The Senior PM should work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery. Oversee all products and corresponding issues (software licensing, shipment logistics, DOA's, late or changed shipment dates) are coordinated with customer and Computacenter United States Inc Sales and Engineering teams. Provide status reporting throughout the project to internal and external stakeholders on progress against project schedule, and any issues and their accompanying mitigations. Quickly escalate to next level of management and/or senior management any project related issues/risks that will impact the project negatively. Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into the Computacenter United States Inc applications & systems in a timely fashion, verifying accuracy and completeness. Obtain client sign-off on the Project Completion Form. Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey’s. Senior PM’s will be called upon to mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments. Senior PM’s will be called upon to conduct mid project checks as well, as after action meetings for continual improvement. Senior PM’s will be expected to have the ability to turn around any sized project that may not be performing up to Computacenter United States Inc’s high-quality expectations. Embrace and support Computacenter’s mission and core values.   What you have Bachelor’s degree preferred. Minimum 7-10 years’ experience in Project Management within the IT industry. Proficiency in Microsoft Word, Excel and Project. PMP certification is a plus. Experience with Salesforce is a plus. Legally eligible to work in the United States. Expert knowledge of both theoretical and practical aspects of project management. Expert knowledge of project management techniques and tools. Direct work experience in project management capacity. Proven ability to motivate and build strong teams. Experience coaching and mentoring. Excellent customer interfacing skills. Strong communication skills, both written and verbal. Proven experience in effective meeting facilitation. Proven experience in people management. Proven experience in issue & risk management. Proven ability to multi-task, stay organized, and work efficiently. Proven ability to work independently, as well as with peers. Proven ability to problem solve and perform analysis. Proficient in project management software. Strong knowledge of technical concepts, terms and practices used in the assessment and implementation of IT Infrastructure and Services. Supervises, directs and controls the activities of assigned staff. Interviews, schedules, trains and assigns work. Establishes performance expectations and monitors results. Develop and nurture a team to highlight strengths and raise the bar for talent. Ensures a trained, motivated and professional staff capable of providing efficient and effective operations and exceptional member service. Recommends the discipline and/or discharge of staff, while maintaining required personnel documentation. Coaches and counsels staff, as necessary.   What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Manage and deliver root cause assessments for complex technical issues while supporting business objectives and automating enterprise solutions. | Extensive experience with Windows Server, Linux, VMWare, Active Directory, PowerShell scripting, and network services like DNS and DHCP. | About the role   The ideal Candidate will have experience providing specialized support across Windows platforms, Linux and VMWare. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, while having the ability to assess and prioritize tasks without close supervision is essential.    What you'll be doing   Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.  Manage and deliver root cause assessments for complex technical issues    Define workarounds for known errors and spear head improvements    Partner with product management and development teams to bolster the end user experience    User-focused, analytical, and compelled to solve problem    Deliver automated solutions to large enterprise environment       Offering solutions and workarounds to incidents/problems    Working to SLAs and deadlines    Review of services and application delivery    Prioritizing and managing several tasks at a single time    Establishing a good working relationship with wider teams and customers alike    Keep up to date with advancements in technology    Work with a variety of customers to gain a detailed understanding of their requirements    Providing On-Call Out of Hours Support    Document writing / process creation    Embrace and support Computacenter’s mission and core values.    What you have   The Candidate should have experience in the following:   Microsoft Windows Server 2003/2008/2012, including clustering, Linux and VMWare   Designing, developing and deploying of technologies on Windows Platforms    Active Directory experience: ADFS, Group Policy Objects (GPO), Domains, Forrest, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP/ADSI, Kerberos and Schemas    Understands the interdependency between Active Directory, DNS and DHCP.    PKI and Certificate Management    Quest Tools (Active Roles, Change Auditor, Recovery Manager)    Anti-virus technologies (McAfee)    Microsoft Exchange 2010 / 2013    Microsoft Skype for Business 2015 (including Enterprise Voice)    Scripting (PowerShell)    Desirable   Windows Server 2016    Linux & VMWare Experience   Lumension    Titus    SCOM & SCCM    Microsoft Forefront suite (FIM/MIM)    Exposure to Citrix technologies    Exposure to Virtualization technologies (VMWare)    Understanding of encryption – Hard disk / removable media    Cloud Computing – Azure AD Connect, AD Sync    Server Hardware including Cisco UCS  Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.    What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Resolve escalated technical issues, coach engineers, manage projects, perform security audits, and maintain network infrastructure. | 5+ years experience or 3+ in Managed Services, CCNP certification, bachelor's degree preferred, able to lift 50 pounds. | About the role A Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts.  This role is a key position within the service department and will be called upon to resolve the highest-level technical issues.    What you'll be doing Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.  Provide technical services and support for the following areas:  Network level: WAN and LAN connectivity, routers, firewalls, and security  Internal systems, cloud and network infrastructure.  Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint  Virtualization technologies: VMware, Citrix, and Microsoft  Remote access solution support: VPN, Terminal Services, and Citrix  Remote monitoring and management of system alerts and notifications  Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.  Perform network assessments, security audits and new client consultations.  Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.  Document maintenance for all computer systems and network infrastructure.  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.  Be available for other engineers and coach them to resolution.   Lead and train all site technical resources as needed  Demonstrates analytical and systematic approach to resolving complex problems and assignments.  Embrace and support Computacenter’s mission and core values.    What you have  Bachelor’s degree preferred   Qualified candidates must have a minimum of 5 years’ experience working in a similar role or 3 years of experience working in Managed Services  Legally eligible to work in the United States.  CCNP certification  VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec).  Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.    What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.   About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us