ComPsych Corporation

Oversee and execute strategic operational initiatives to modernize and automate employee experience and operational processes. | Requires 7+ years of leading enterprise transformation, experience with digital transformation and automation, and strong stakeholder management skills. | About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary We are seeking an Operations Strategic Initiatives Director who will oversee all aspects of strategic operations initiatives within the Absence realm that drive operational excellence. The ideal candidate must be a collaborative, dynamic and highly energetic leader, who brings exceptional strategic, creative and intellectual knowledge to explore news ways and approaches to achieve company goals. They will be responsible for executing high-impact, operational initiatives that modernize employee experience, improve operational scalability, and strengthen governance and compliance. This role brings structure to complexity, translating future-state vision into delivered outcomes through disciplined execution, intelligent automation, and cross-functional leadership. The Director serves as a trusted partner to executive leaders, owning complex, multi-workstream initiatives that span digital experience, operational simplification, workforce model redesign, and enterprise risk management. Success in this role requires a strong bias for execution, comfort operating in ambiguity, and the ability to rapidly resolve escalations while delivering measurable business value. Primary Responsibilities • Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot). • Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing. • Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models. • Lead initiatives from early concept and business case through implementation, adoption, and value realization. • Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact. • Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort. • Execute the Right Work | Right Role | Right Time workforce model by: • Defining clear role segmentation • Ensuring seamless OMNI handoffs when digital resolution is not possible • Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model. • Support reinvestment of automation savings into higher-value specialist roles and experience improvements. • Establish and operate strong program governance, escalation paths, and executive reporting mechanisms. • Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence. • Track and report benefits realization, ensuring value is sustained post-implementation. • Travel as necessary • Other duties as assigned Job Qualifications • Bachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred • Professional certifications such as PMP, Lean Six Sigma, Agile, or similar delivery credentials preferred • 7+ years of experience leading enterprise transformation, strategic initiatives, program delivery, or operational modernization • Demonstrated success executing complex, cross-functional initiatives in regulated, highly complex, and fast-paced environments • Strong experience with digital transformation, automation, and operating-model redesign • Proven ability to lead through ambiguity, manage escalations, and deliver results under pressure • Exceptional executive communication, governance, and stakeholder-management skills • Hands-on experience with AI, OCR, workflow orchestration, or intelligent automation platforms preferred • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Self-starter with the ability to multi-task, prioritize, and work autonomously • Strong analytical, problem-solving, and strategic thinking capabilities Other Requirements: • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer Benefits and Perks • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more • Competitive pay with annual increases EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

Assist customers with FMLA and leave administration in a call center environment, ensuring accurate documentation and compliance. | High school diploma or equivalent, 1-3 years of customer service experience, proficiency in Microsoft Office, and the ability to handle high call volume. | About ComPsych: ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary: As a Texas based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities: • Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies • Handle high volume of incoming calls in a prompt and professional manner • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals • Maintain complete and accurate documentation of leaves within our proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times • Maintain a positive, empathetic, and professional behavior towards the customers at all times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Provide innovative ideas that can support the ongoing growth of the Absence Department • Other duties as assigned Job Qualifications: • Bachelor’s Degree preferred, High School Degree or equivalent required • 1-3 years Customer Service experience required • Call Center experience preferred • Employee benefits administration and/or FMLA administration a plus • Exceptional communication and organization skills, with strong focus on customer service • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Computer literate and proficient in Microsoft Office Suite • Bilingual Spanish is a plus • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise Benefits and Perks: • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

Oversee and improve vendor relationships, manage project delivery, and lead team development. | Requires proven experience in vendor management, team leadership, project delivery, and relevant educational background. | About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary We are seeking an enthusiastic and highly skilled and experienced Absence Management Team Lead with demonstrated internal and external managed claims teams. The Team Lead will be responsible for ensuring the productivity, quality of work, and growth of the team, while fostering strong partnerships with both internal and external teams. The successful candidate will have a proven record of accomplishment in vendor relations management, team leadership, and project delivery, with a focus on driving continuous improvement and expanding the scope of work. Primary Responsibilities • Build and maintain strong relationships with internal teams and partner vendors. • Collaborate with teams to define project scopes, deliverables, timelines, and quality standards. • Review & manage financial terms to ensure favorable agreements for ComPsych. • Delegates and provides coaching, mentoring, and performance feedback to team members. • Develop and implement training programs to enhance the team's skills and scope. • Monitor team performance, productivity, and adherence to organizational standards to ensure all key performance and quality metrics are met or exceeded. • Oversee project planning, execution, and delivery. • Monitor project progress, identify risks, and implement mitigation strategies. • Drive continuous process improvements to enhance project efficiency and quality. • Foster effective communication between internal and external teams. • Act as a conduit between all stakeholders addressing concerns and facilitating process improvements and enhancements. • Identify opportunities to expand the scope of work. • Understands and complies with the laws and regulations relevant to the position and services. • Perform other duties as assigned. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Job Qualifications • Bachelor's degree in Business, Management, or a related field. Master’s degree preferred. • Proven experience in creating and executing strategic plans aligned with organizational goals and priorities. • Minimum of 3 years of successful vendor relations management and supervisory experience. • A proven ability to convene diverse stakeholder groups to meet business objectives. • Strong problem solving & team building skills. • Intermediate proficiency in using Microsoft Word and Excel to produce documents and reports. • Exceptional communication, negotiation, interpersonal and organizational skills, with strong focus on customer service. • Employee benefits administration and/or FMLA administration experience a plus. • Strong understanding of outsourcing processes, including vendor selection, contract negotiation, and performance evaluation. • Excellent project management skills, with experience in Agile or other project management methodologies. • Certification in project management (e.g., PMP) is a plus • Must be able to sit or stand at desk for prolonged periods of time while working on a computer. • Must be able to lift up to 15 pounds at times. • Must have the ability to work a flexible schedule to accommodate different time zones. . Benefits and Perks • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more • Competitive pay with annual increases EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.