ComPsych Corporation

Compensation

Full Description

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary We are seeking an Operations Strategic Initiatives Director who will oversee all aspects of strategic operations initiatives within the Absence realm that drive operational excellence. The ideal candidate must be a collaborative, dynamic and highly energetic leader, who brings exceptional strategic, creative and intellectual knowledge to explore news ways and approaches to achieve company goals. They will be responsible for executing high-impact, operational initiatives that modernize employee experience, improve operational scalability, and strengthen governance and compliance. This role brings structure to complexity, translating future-state vision into delivered outcomes through disciplined execution, intelligent automation, and cross-functional leadership. The Director serves as a trusted partner to executive leaders, owning complex, multi-workstream initiatives that span digital experience, operational simplification, workforce model redesign, and enterprise risk management. Success in this role requires a strong bias for execution, comfort operating in ambiguity, and the ability to rapidly resolve escalations while delivering measurable business value. Primary Responsibilities • Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot). • Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing. • Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models. • Lead initiatives from early concept and business case through implementation, adoption, and value realization. • Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact. • Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort. • Execute the Right Work | Right Role | Right Time workforce model by: • Defining clear role segmentation • Ensuring seamless OMNI handoffs when digital resolution is not possible • Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model. • Support reinvestment of automation savings into higher-value specialist roles and experience improvements. • Establish and operate strong program governance, escalation paths, and executive reporting mechanisms. • Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence. • Track and report benefits realization, ensuring value is sustained post-implementation. • Travel as necessary • Other duties as assigned Job Qualifications • Bachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred • Professional certifications such as PMP, Lean Six Sigma, Agile, or similar delivery credentials preferred • 7+ years of experience leading enterprise transformation, strategic initiatives, program delivery, or operational modernization • Demonstrated success executing complex, cross-functional initiatives in regulated, highly complex, and fast-paced environments • Strong experience with digital transformation, automation, and operating-model redesign • Proven ability to lead through ambiguity, manage escalations, and deliver results under pressure • Exceptional executive communication, governance, and stakeholder-management skills • Hands-on experience with AI, OCR, workflow orchestration, or intelligent automation platforms preferred • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Self-starter with the ability to multi-task, prioritize, and work autonomously • Strong analytical, problem-solving, and strategic thinking capabilities Other Requirements: • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer Benefits and Perks • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more • Competitive pay with annual increases EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.