CommandLink

Own and execute the product roadmap for platform products supporting network operations, monitoring, and observability, aligning technical execution with business and revenue goals. | 5+ years of product management experience in technical or platform products, experience partnering with GTM teams, and understanding of infrastructure and operational platforms. | About your new role: We’re looking for a Senior Product Manager to own a portfolio of platform products that power our network operations, monitoring, and observability and directly support our go-to-market and revenue growth objectives. This role is for a product leader who understands that platform reliability, visibility, and automation are revenue features, not just engineering concerns. You’ll work closely with engineering, GTM, and operations teams to ensure our infrastructure products scale with the business, enable new customer use cases, and protect and expand ARR. You will not be designing networks or writing infrastructure code. You will be accountable for turning complex operational needs into clear product direction that helps the company grow faster and more efficiently. Key Responsibilities: Own the product vision, roadmap, and prioritization for internal products supporting network provisioning, monitoring, and observability. Partner closely with network engineering, DevOps, and platform teams to align technical execution with business and revenue priorities. Work with GTM, Sales, Customer Success, and Finance to understand how platform capabilities impact customer acquisition, retention, expansion, and margin. Translate reliability, visibility, and automation initiatives into clear revenue outcomes such as reduced churn risk, faster onboarding, improved SLAs, and support for new product offerings. Lead internal GTM motions for platform capabilities, including launch planning, enablement, adoption metrics, and stakeholder communication. Define success metrics that go beyond uptime; tracking adoption, operational efficiency, incident impact, and revenue influence. Drive prioritization decisions across competing engineering investments, balancing short-term revenue needs with long-term platform scalability. Act as the connective tissue between engineering execution and executive-level business goals, clearly communicating tradeoffs and outcomes. What you'll need for success: 5+ years of product management experience, owning roadmaps for technical or platform products. Demonstrated experience partnering with GTM teams and aligning product execution to revenue goals. Prior product experience in networking, observability, infrastructure, or operational platforms. Strong understanding of how platform capabilities support customer value, pricing, packaging, and go-to-market strategies. Proven ability to influence engineering priorities toward business outcomes without direct authority. Comfort defining and tracking KPIs that connect technical investments to revenue and customer impact. Excellent communication skills across engineering, GTM, and executive stakeholders. Why you'll love life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held. At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

Manage the end-to-end delivery of telecommunications services, coordinating with internal and third-party resources, and ensuring high-quality customer service. | Minimum 5 years in telecommunications service delivery or project management, with hands-on experience in VoIP, SDWAN, and internet circuit ordering, and ability to manage third-party resources. | Role Overview: As a Project Manager within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services. Key Responsibilities: Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services. Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines. Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes. Document dependencies and priorities clearly for efficient project execution. Utilize hands-on delivery experience to drive successful outcomes for each project. Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers. Takes on additional responsibilities and projects as needed to support the success of the team and organization. Qualifications: Minimum of 5 years experience in the telecommunications industry Minimum of 5 years of experience in Service Delivery and/or Project Management Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers Ability to document dependencies and priorities clearly Proficient in effectively managing third-party resources Why you'll love life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held. At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

Leading implementation processes, managing customer relationships, and optimizing workflows in a SaaS environment. | Proven experience in SaaS or healthcare technology implementation, team leadership, and strong organizational skills. | ICANotes is seeking a dynamic and experienced Implementation Manager to lead our ICANotes Plus implementation team. The ideal candidate will possess strong organizational skills, a passion for customer success, and the ability to refine and optimize implementation workflows in a fast-paced, customer-focused environment. Requirements • Proven experience managing implementation processes, preferably in SaaS or healthcare technology • Demonstrated success in leading and mentoring teams to achieve business objectives • Strong problem-solving and organizational skills with keen attention to detail • Excellent communication and interpersonal skills to foster strong relationships with customers and internal teams Benefits • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term disability • Long-term disability • 401(k) and employer-matched retirement plan • Paid time off

The Creative Content & AI Media Manager will create and edit both live-action and AI-generated video content for various platforms. This role involves capturing event-based content and adapting it for social media engagement. | Candidates should have 2-5 years of experience in content creation and a strong command of video editing and AI tools. Familiarity with internet culture and the ability to work creatively under pressure are essential. | About your new role: We’re looking for a hands-on, trend-savvy Creative Content & AI Media Manager who specializes in making video content that grabs attention — both live-action and AI-generated. You’ll be the driving force behind our day-to-day content output, creating polished, social-ready video for every major platform while blending cutting-edge tools like Veo, Runway, Flow, and Pika into your workflow. From tradeshows and live shoots to virtual studios and AI avatars, you’ll help us tell our story in fresh, fast, and visually dynamic ways. You won’t just keep up with content trends — you’ll help create them. Key Responsibilities: 🎬 Live + AI Video Creation Concept, shoot, and edit live-action video (interviews, talking head, b-roll, on-site content). Build AI-enhanced and AI-native videos using tools like Runway, Pika, Veo (by OpenAI), Synthesia, Flow, HeyGen, Midjourney, and others. Remix or blend AI visuals with real-world footage to create a dynamic, hybrid video style. Deliver short-form, high-impact assets for TikTok, Instagram Reels, LinkedIn, and YouTube Shorts. ✈️ Event-Based Content Capture Travel to conferences, tradeshows, customer sites, and internal events. Film, edit, and post live content in real time — booth walkthroughs, crowd interviews, BTS stories. Capture raw media for reuse in broader campaigns and AI-driven repurposing. 📱 Social Execution + Channel Growth Post across all relevant platforms with consistency and intent — TikTok, Instagram, LinkedIn, YouTube. Use real-time engagement data to adapt content direction and output. Monitor trends and react quickly with creative formats, soundtracks, and styles that fit the moment. 🤝 Collaboration & Brainstorming Join creative and marketing team sessions to pitch new formats and ideas. Align video content with broader company narratives, launches, and moments. Contribute to community engagement — replying with memes, clips, GIFs, and snappy responses. Qualifications: 🧰 Skills & Tools Proven experience creating short-form video content from end to end. Strong editing ability using CapCut, Premiere Pro, After Effects, or equivalent. Proficient with AI video tools like Runway, Veo, Flow, Pika, Synthesia, HeyGen, ElevenLabs, ChatGPT. Solid command of visual design using Canva, Figma, or Adobe Creative Suite. Confident copywriting and scripting for social, voiceovers, and video hooks. 🎯 Experience & Style 2–5+ years in a content creation, video, or social-first role (agency, startup, media, or creator background). Deep familiarity with internet culture, content trends, meme formats, and video pacing. Comfortable on-camera OR with directing/producing people who are. Independent, scrappy, and creative under pressure — you ship fast and iterate often. Why you'll love life at Command|Link: Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

Lead and mentor engineering teams while overseeing the software development lifecycle. Align technical strategies with business goals and ensure efficient product delivery. | Candidates should have a Bachelor's in Computer Science and over 5 years of engineering leadership experience, preferably in SaaS. Expertise in PHP, React, and Python is essential, along with a proven track record in remote settings. | About your new role: We are seeking an experienced Software Engineering Manager. This pivotal role involves guiding a small but expanding team through a period of rapid innovation. You’ll oversee the development and delivery of high-quality software while fostering a culture of collaboration and continuous improvement. This individual requires a strong technical background in both back-end and front-end development, encompassing expertise in areas such as software architecture, database management, API design, and user interface design. Additionally, this role involves leading and mentoring to ensure efficient product delivery, aligning technical strategies with business objectives, and fostering a culture of innovation and collaboration within the engineering team. This is a Full-Time, 100% Remote opportunity. Key Responsibilities: Lead, manage, and mentor 2 to 3 engineering teams, setting goals and fostering innovation. Oversee the software development lifecycle, ensuring timely and efficient product delivery. Align technical strategies with business goals, steering the roadmap and architecture. Collaborate cross-functionally to translate product needs into technical solutions. Ensure scalability, reliability, and security across systems. Stay hands-on, guiding technical direction and mentoring talent to support professional growth. What you'll need for success: Bachelor’s in Computer Science (Master’s preferred) and 5+ years of engineering leadership, ideally in SaaS. Expertise in PHP, React, and Python, with experience in agile environments and microservices architecture. Strong ability to attract, mentor, and retain engineering talent. Proven track record of delivering scalable, high-performance solutions in a remote setting. Why you'll love life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Generous Medical, Dental, and Vision coverage for full-time employees Flexible time off 401k to help you save for the future Fun events at cool locations Free DoorDash lunches on Fridays Employee referral bonuses to encourage the addition of great new people to the team Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.