Columbia Bank

Managing cash operations, inventory, and training team members in a retail environment. | High school diploma with 4+ years of experience in customer service, cash handling, and inventory management. | About Us: At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better. About the Role: The Customer Care Team Lead I is responsible for supporting the client service team in the delivery of gold standard customer service. The Customer Care Team Lead I will ensure quality customer service by performing call and email reviews, supporting audit functions, accurately reporting data and call metrics. The Customer Care Team Lead I will be a resource to client service personnel that discuss investment transactions related to private equity, real estate and private debt as it pertains to IRS guidelines, regulatory requirements, and internal procedures. The primary focuses of this role is to mitigate company risk/financial exposure while working with team members and clients to resolve escalations as well as preform the quality control function for Registered Investment Advisors, Investment Sponsors, High Net Worth Clients, Institutional Sales and other key relationships. This individual must be analytical with strong leadership and communication skills with the ability to work closely with all departments pertaining to the investment and operational processes. They are responsible for facilitating the delivery of gold standard customer service and facilitating transactions with internal and external contact points to ensure each transaction and investment is complete with the highest level of service. The Customer Care Team Lead I will also be charged with all aspects of maintaining the CISCO phone system and the department BCP plan. • Operate as the lead point of contact for all internal departments such as client service specialists and investment associates for matters specific to the investment sponsors and clients throughout the investment transaction. • Review and interpret investment documentation for compliance, regulations and internal guidelines while applying specialized knowledge within all aspects of alternative asset and regulatory requirements and retirement accounts. • Mitigate company risk through following all security and fraud prevention requirements. • Quickly analyze the root cause of service issues and determine the correct course of actions. • Handle high level escalations tied to investment transaction processing or other client matters. • Assign and delegate tasks to team members. • Conduct extensive research and audit functions. • Independently administer client/advisor authentication, analysis to approve or reject investment transactions with minimal oversight and guidance required. • Educate and consult with attorneys, external compliance, clients and financial advisors o acceptable practices for alternative asset investments within retirement plans. • Provide professional guidance for complicated investment structures such as LP, LLCs, hedge funds, offshore funds and REITS. • Develop and facilitate individualized training to client services personnel in conjunction with the Customer Care Assistant Supervisor. • Review and interpret non-standard legal investment documents such as legal opinion letter LP agreements, private placement memorandums, title reports, real estate contracts and purchase agreements. • Active leader of the Customer Care Team and aids on escalated calls, drafts professional f form written responses to resolve escalations and convey interpretations of IRC 4975. • Apply specialized knowledge within all aspects of alternative asset and regulatory requirements and retirement accounts to provide gold standard service to customers. • Enforce compliance policies and procedures when preforming quality control function for investment requests and propose best practice and risk mitigation and management strategies. • Demonstrates a thorough understanding of administrative requirements and policies, the and regulators including a general knowledge of all procedures concerning investment re issues. Keep up to date with the changing regulatory landscape from the IRS, DOL and o regulatory bodies. • Knowledge and ability to facilitate complex transactions related to corporate actions, mergers and acquisitions and liquidations. • Be a champion of change and process enhancement advocate, including relaying inform regarding service gaps to leadership. • Responsible for coordinating and reporting of the client service surveys and call reason report. • Understand and effectively provide services for multiple business lines, including high net worth clients, influential persons, financial advisors, B2B relationships and more. • Educate team members, transactional professionals, clients and their financial advisors on do’s and don’ts of alternative asset investing to ensure proper implementation of procedures to bring investment requests to completion. • Exhibits regular attendance and timeliness. Supervisory Responsibilities: The Client Services Assistant Supervisor has some supervisory responsibilities and may be asked to lead training classes on reviewing alternative assets and procedures. They will also be responsible for the following Supervisory tasks: assign work, provide coaching, perform security checks and approvals, discretion and perform quality control. Their work schedule must be flexible for travel and unanticipated partner/client needs. LEADERSHIP RESPONSIBILITIES: • Provide high level oversight for the processes related to the investment transaction process and client service to ensure SLAs are met. • Develop and recommend risk mitigation strategies. • Identify opportunities for streamlined processes and serve as the lead on cross- departmental collaboration/implementation. • Act as team liaison and working close with other department heads to maintain consistency across company policies and procedures. • Resolve escalated matters involving regulatory requirements, internal processes and service negotiation. • Collaborate with management to create, sustain and strengthen the internal framework through risk and control identification and implementation for investment funding and other critical areas. • Other duties as assigned. About You: • H.S. Diploma/GED required. • Bachelor's Degree preferred. • 4+ years of related experience in alternative investments or finance required. • Strong knowledge of Bank’s products and services and excels in selling Bank products and services. • Ability to take on additional side duties, multitask, and prioritize duties as customer needs escalate. • Ability to mentor associates with job duties and motivate other associates to sell bank products. • Requires specialized functional experience, strong oral and written communication skills and basic arithmetic skills. • Knowledge of operational procedures, practices, and policies. • Demonstrates full proficiency using Office and bank software and equipment, and the ability to multi-task and work between multiple software applications. • Excellent customer service skills and ability to work effectively with the public. • May provide leadership to the work group and cover evening and weekend shift in manager’s absence. Job Location(s): Ability to work fully onsite at posted location(s). Irvine, CA Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $24.00 - $30.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@Columbiabank.com. To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Handle inbound customer calls to resolve fraud, disputes, account issues, and provide product recommendations while supporting online banking. | High school diploma or equivalent, less than 2 years call center or customer service experience, strong computer skills including MS Office, and ability to troubleshoot online banking technology. | About Us: At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better. About the Role: In this role you will deliver outstanding service to customers contacting Columbia via phone, digital, or contact channels. You will assist customer with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Columbia products and services. • Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed. • Complete debit card limit increases over the phone, using DocuSign per department policy to ensure the protection and security of the account. • Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions. • Perform a variety of transactions and maintenance on the customer's behalf such as funds transfers, stop payments, debit card increases, address changes and check orders. • Suggest appropriate products and services to existing customers and cross-sells other bank services such as Visa Credit Cards. • May be asked to coach, mentor, or train others and teach coursework as subject matter expert. • Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions. About You: • High School Diploma, GED, Vocational Training, or equivalent. • Less than 2 years of customer service experience within call center environment or equivalent. • Excellent customer service skills and ability to work effectively with the public. • Computer skills including MS Office and banking software. Ability to multi-task and work with over 25 software applications. • Ability to troubleshoot mobile devices, browsers, and other technology relates to online banking. Job Location(s): Ability to work fully onsite at posted location(s). 5210 74th Street W Lakewood, Washington 98499 Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $20.00 to $21.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@Columbiabank.com. To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Manage software license inventory, monitor usage and compliance, prepare audit documentation, govern renewals, reconcile software usage, develop reporting dashboards, and collaborate cross-functionally. | Bachelor's degree, 3-8 years in software asset management or IT governance, experience with ITAM tools like ServiceNow, strong understanding of licensing and compliance, analytical and communication skills. | About Us: At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better. About the Role: We are seeking a detail-oriented and strategic Software Asset Management (SAM) Analyst to join our Technology Governance team. This role is critical in ensuring software compliance, optimizing license usage, and supporting enterprise-wide software lifecycle management. • License Inventory Management - Maintain a centralized and accurate inventory of all software licenses and entitlements across the organization. • Usage Monitoring & Optimization - Maintain accurate software inventory and license records using platforms such as ServiceNow SAM. Track software usage to identify overutilized licenses that may pose compliance or cost risks, and underutilized licenses that present opportunities for cost savings and optimization. • Compliance & Audit Readiness - Ensure license compliance with vendor agreements and prepare documentation for internal and external audits. • Renewal & Lifecycle Governance - Monitor renewal dates, manage terminations, and align software lifecycle events with procurement and vendor strategies. • Discovery & Reconciliation - Use automated discovery tools to reconcile actual software usage with entitlements and identify gaps or risks. • Reporting & Dashboards - Develop and maintain dashboards for license tracking, spend analysis, and compliance metrics to support decision-making. • Cross-Functional Collaboration - Work closely with IT, procurement, finance, legal, and security teams to align software asset management with enterprise goals. • Troubleshoot and resolve complex technical issues related to ServiceNow GRC and data engineering pipelines. • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. • May be asked to coach, mentor, or train others and teach coursework as subject matter expert. • Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. • Takes personal initiative and is a positive example for others to emulate. • Embraces our vision to become “Business Bank of Choice” • May perform other duties as assigned. About You: • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or Business Administration. Required. • 3-8 years of experience in software asset management or IT governance. Strong understanding of software licensing models and compliance frameworks. Experience with ITAM tools such as ServiceNow, Flexera, or equivalent. Familiarity with ITIL practices and software lifecycle processes. Excellent analytical, organizational, and communication skills. Required. • ITAM and CMDB Tools: Knowledge of platforms like ServiceNow SAM Pro, Zylo, Flexera, and CMDB systems. • Software Licensing & Compliance: Deep understanding of licensing models, renewal cycles, and audit requirements. • Data Analysis & Reporting: Ability to build dashboards, interpret usage data, and generate actionable insights. • IT Communication: Explaining technical licensing concepts to non-technical stakeholder. • Collaboration: Working with Finance, Procurement, Security, and IT Operations & Support. • Attention to Detail: Ensuring accuracy in inventory and documentation. • Initiative: Proactively identifying risks and improvement opportunities. • Problem-Solving: Investigating inconsistencies or gaps in licensing data. • Process Orientation: Designing and improving repeatable workflows. • Project Management: Capable of managing compliance initiatives, audits, and remediation timeline. Job Location(s): Ability to work fully onsite at posted location(s). WA, ID, CO, UT, OR, CA, AZ, NV Our Benefits: We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $90,000.00 - $125,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com. To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.