College Board

Lead operational strategy and resource planning for AP Curriculum and Assessment, architect knowledge management systems, and drive cross-functional alignment to support AP courses and exams. | 7-10 years strategic leadership experience, expertise in operational tools and resource forecasting, strong cross-functional collaboration, executive presence, and passion for educational equity. | External : Senior Director, Strategy and Resource Operations, AP Program Internal title: Senior Director, Advanced Placement, Curriculum and Assessment; Operational Effectiveness College Board – Advanced Placement & Instruction Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in the office). Type: This is a full-time position About the Team The AP Curriculum and Assessment Team at College Board (110+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP’s 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. AP’s content leads ensure that course curricula are aligned to higher education expectations and reflect the state of the art in the discipline, contribute to instructional resources and tools for teachers, and develop assessments that allow students in these courses to demonstrate their mastery of course content and skills. About the Opportunity As Senior Director, Advanced Placement, Curriculum and Assessment, Operational Effectiveness, you will play a critical leadership role within the Operations and Change Management team, a core function of the Advanced Placement (AP) Curriculum and Assessment division. In this position, you will partner with over 100 subject matter experts responsible for designing and evolving AP courses and exams, and collaborate across all AP divisions—including Instructional Design, Strategy, Delivery, Assessment Production, Outreach and Access, and Technology. You will set the vision for and lead the development of operational systems that drive clarity, consistency, and scalability across complex, high-volume workflows. By architecting integrated tools, resource models, and content systems, your work will directly enable more effective planning and delivery of AP courses and exams—ultimately supporting over 1 million students annually as they take more than 6 million AP Exams in pursuit of college-level learning and credit. In this role, you will: Architect Knowledge and Content Management Strategy for the AP Curriculum and Assessment Team: (30%) Design and drive the vision for a comprehensive knowledge management system that ensures secure, centralized, and intuitive access to institutional knowledge across AP C&A. Establish enterprise-aligned standards and frameworks for content capture, classification, and governance to ensure information is discoverable, reusable, and sustainable. Champion a documentation culture by defining long-term strategies and structures for internal knowledge sharing in partnership with Professional Learning and Talent Development. Set the strategic direction for a best-in-class process documentation model, embedding clarity, consistency, and workflow integration at scale. Partner with senior subject matter leaders to define core operational workflows, identify system gaps, and steer the continuous refinement of foundational process assets. Lead the enterprise-wide adoption of a unified, authoritative source of operational truth, reinforcing standardization and compliance across all initiatives. Architect a digital file structure and naming convention framework that scales with organizational growth and supports high-quality content stewardship. Design and execute a change enablement strategy to drive adoption and institutionalization of the file architecture across partner teams. Set the governance model for ongoing audits, ensuring digital organizational systems evolve alongside strategic priorities and enterprise demands. Lead Resource Strategy and Capacity Planning for the AP Curriculum and Assessment Team: (30%) Create and scale a forward-looking resource management model that aligns staffing decisions with shifting strategic priorities and organizational demands. Develop and oversee a resource forecasting strategy that anticipates workload challenges, ensures equitable distribution, and informs high-level planning decisions. Define strategic prioritization frameworks to guide leadership in resource allocation, balancing urgent needs with long-term impact. Build integrated systems and dashboards to monitor resource utilization and surface insights that inform decision-making across C&A and AP leadership. Embed resource intelligence into core planning tools (e.g., Super Calendar, capacity models) to create visibility into staffing, dependencies, and delivery risk. Identify cross-divisional capacity impacts and lead enterprise-wide discussions to proactively address constraints, tradeoffs, and interdependencies. Innovate and Scale Operational Tools and Infrastructure to Enable High-Performance Execution: (30%) Establish and lead the strategy for an integrated operational tools ecosystem that drives consistency, coordination, and efficiency across the AP C&A organization. Set the vision for the future state of the Super Calendar and other enterprise planning tools, ensuring they are aligned with evolving business needs and scaled for cross-functional utility. Lead the modernization and continuous evolution of operational toolsets through enterprise level audits, user-centered feedback loops, and best-in-class practices. Ensure C&A’s tools and platforms are embedded in divisional planning frameworks, enabling seamless integration across functions and initiatives. Oversee the development of adaptable, scalable solutions to support project tracking, workflow automation, and team-wide collaboration. Partner with C&A Professional Learning to drive organizational capability building, ensuring all staff are enabled to fully leverage operational platforms. Drive Strategic Alignment and Operational Integration Across Cross-Functional AP Initiatives: (10%) Serve as the strategic lead for AP C&A’s participation in enterprise playbooks, frameworks, and cross-functional initiatives—ensuring operational alignment and visibility. Lead strategic partnerships with peers across AP to shape integrated governance models, shared goals, and streamlined collaboration protocols. Standardize operational best practices across teams and divisions through cross-functional toolkits, templates, and knowledge-sharing forums. Represent AP C&A in strategic planning forums to elevate dependencies, surface risks, and align delivery timelines across shared workstreams. Analyze and communicate intersections between C&A initiatives and divisional priorities, equipping leadership with insight to drive data-informed planning and alignment. About You To qualify for this role, you must have: A Bachelor’s degree, at minimum. Master’s degree preferred. 7-10 years' experience as a strategic, systems-oriented leader with a track record of architecting and scaling operational tools that support complex, cross-functional teams. Experience using Smartsheet to build and manage project planning, workflow automation, task tracking, and visual dashboards across diverse stakeholders. Proven success developing resource management and forecasting tools that align staffing with evolving priorities for large, multi-disciplinary teams. Strong cross-functional acumen with the ability to collaborate effectively across departments such as content, technology, strategy, and executive leadership. Demonstrated executive presence, with the ability to influence, align, and support peers and senior leaders while fostering a culture of trust and accountability. High emotional intelligence and a collaborative leadership style that balances strategic thinking with relationship-building. Exceptional organizational discipline, with systems and routines that drive operational efficiency and scalable execution Proactive problem-solver who anticipates challenges, takes initiative, and follows through on high-stakes, detail-intensive work. Strong written and verbal communicator capable of crafting messaging for a wide range of internal and external stakeholders. Committed to continuous improvement, open to feedback, and able to thrive in fast-paced, high-pressure environments. Passionate about advancing educational opportunity and equity for millions of students nationwide. Trusted team member with sound judgment, discretion, and a deep sense of ownership over their work. The ability to travel 3-4 times a year to College Board offices or on behalf of College Board business All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $108,000- 165,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront—rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-remote #LI-MD1 College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org. Clearing a path for all students to own their future. At College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work. Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed. Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate. Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar. Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact. In addition to a competitive salary and benefits, we offer: Annual bonuses and opportunities for merit-based raises and promotions A mission-driven workplace where your impact matters A team that invests in your development and success Learn more about College Board’s Operating Principles, Our Remote-first Workplace Policy, Benefits, Recruiting Process and More. College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Lead program communications strategy, develop and maintain core messaging for SAT Suite, collaborate with internal teams on communications plans, and support crisis communications and SAT Weekend efforts. | Bachelor's degree in communications or related field, 5+ years in communications/public relations/journalism, excellent writing and editing skills, experience in crisis communications, strategic communications planning, and knowledge of education landscape. | Director, Program Communications College Board – Engagement & Reach Location: 1) This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time position Writing Portfolio Required: Please include a portfolio of 3-5 original writing samples that demonstrate range and depth across different formats. These should be your own work, created without the use of generative AI tools. Submissions may include internal memos, strategic communication plans, policy briefs, executive-ready talking points, or persuasive narratives tailored to specific audiences. If your samples were developed collaboratively, please note your specific contributions. About the Team The Engagement and Reach (EaR) team at College Board drives the organization’s strategic priorities through compelling storytelling and outreach. Our team of 25+ communications professionals promotes our top programs—Advanced Placement (AP), the SAT Suite, and BigFuture—by engaging key audiences, including students, families, educators, policymakers, media, and member organizations. We thrive in a fast-paced, collaborative environment fueled by creativity, strategic thinking, and superior writing. Within EaR, the Program Communications team plays a pivotal role in cultivating and protecting College Board’s reputation. We build awareness, trust, and understanding of the organization’s mission by crafting and stewarding clear, consistent messaging for College Board’s programs and services. Partnering closely with colleagues across communications, policy, and program areas, we lead both proactive storytelling and rapid-response efforts that elevate College Board’s work and its commitment to expanding access to opportunity. About the Opportunity You will serve as director for program communications, conceiving, writing, and perfecting compelling, foundational messaging for the organization and designing effective communications plans to reach all audiences. You will play a key role in protecting the College Board’s reputation and telling our story through timely, proactive strategic communications. You will report to the Executive Director of Program Communications and play an integral role on a team committed to broadening understanding of the College Board’s work, to highlighting its national leadership as a vibrant mission-driven non-profit, and to deepening public support for the organization’s various initiatives. In this role, you will: 1. Own the development and maintenance of core messaging for the SAT Suite of Assessments. (50%) Lead efforts to develop clear, unified communications on SAT Suite program messaging and value propositions. Establish and maintain communications partnerships with program leadership that result in measurable improvements in message reach, alignment, and strategic integration. Work closely with internal teams to support messaging development, scenario planning and proactive communications strategy for the SAT Suite. Integrate compelling data, research, and evidence into persuasive messaging. Use storytelling and user experiences to make value propositions vivid. Lead timely distribution of new and updated messaging to internal staff. Collect and respond to feedback to best meet organizational needs. Provide regular messaging training for internal field teams. 2. Collaborate with a team of internal communications business partners who serve as subject matter experts and key communications points of contact for CRA. (40%) In partnership with External Communications and Media Relations, develop and execute comprehensive communications strategies tracked against timelines and lifecycles across audiences and channels. Seek regular feedback from program executives to ensure high value and continuous improvement. Support operational and change management communications for the SAT Suite. In partnership with External Communications and Media Relations, support crisis communications and issues management. 3. Support SAT Weekend administration capacity efforts. (10%) Collaborate with program communications colleagues and program team on creation and revisions of Weekend Capacity collateral (i.e. flyers, conversation guides, etc.). In partnership with communications team and CRA, assist with the development and maintenance of an SAT Weekend Coordinator and staff-specific value proposition document. Provide, as needed, escalation and crisis communications support related to SAT Weekend administrations and capacity issues. About You You are An exceptional communicator, with strong writing, editing, and verbal skills that allow you to craft clear, compelling, and persuasive messages. A strategic thinker who can frame ideas, projects, and programs in ways that highlight their unique value and relevance. Highly organized and able to manage multiple projects and deadlines in a fast-paced, high-stakes environment. Someone who thrives in team environments, collaborating effectively with internal stakeholders, subject matter experts, and cross-functional teams. Data-driven with the ability to use media monitoring tools and analytics to measure success and refine strategies. To qualify for this role you must have: A bachelor's degree in English, journalism, communications, or related field. Excellent writing and editing skills with the proven ability to make the complex simple and the simple compelling. 5+ years’ experience in a Communications-based role in public relations, journalism, or a related field. Expertise in content development and distribution within complex organizations, with a passion for message discipline and accuracy. Experience in crisis communications and issues management. (5+ preferred) Experience developing and executing strategic communications plans for national, state, and local communications campaigns. (5+ preferred) Meticulous attention to detail. Excellent presentation skills and experience briefing executives of large organizations on sensitive and critical issues. A strong understanding of the education landscape, particularly college and career readiness topics, and a passion for helping students succeed. The ability to travel up to 25% to College Board offices or on behalf of College Board business. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process Application review will begin immediately and will continue until the position is filled. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. About Our Benefits and Compensation What We Offer At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is 80,000-130,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront—rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-remote #LI-MD1 College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org. Clearing a path for all students to own their future. At College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work. Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed. Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate. Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar. Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact. In addition to a competitive salary and benefits, we offer: Annual bonuses and opportunities for merit-based raises and promotions A mission-driven workplace where your impact matters A team that invests in your development and success Learn more about College Board’s Operating Principles, Our Remote-first Workplace Policy, Benefits, Recruiting Process and More. College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Develop and execute strategic partnership plans with K-12 districts and states, manage complex external and internal relationships, and lead regional projects to expand access to College Board programs. | At least 8 years of relevant experience in education or related fields, strong communication and data analysis skills, ability to manage multiple projects, willingness to travel extensively, and proficiency with CRM tools like Salesforce. | Director, K-12 College Board – State & District Partnerships Location: REMOTE, but must live in Michigan Type: This is full-time role About the Team The State and District Partnerships (SDP) team at College Board is a dynamic and high-energy group dedicated to expanding opportunities for students by collaborating with educators in high schools, school districts, and state departments of education. Our team is committed to promoting the use of College Board programs and services, including the SAT Suite of Assessments, Advanced Placement (AP), and BigFuture. Our division is relentless in our pursuit of increasing the number of students who have access to these programs and ensuring our partners have the supports they need to implement them effectively. About the Opportunity As a Director of K–12, Strategic Account Manager, you are a key member of the team that supports College Board partnerships across the Midwest Region, including the vibrant and diverse educational landscape of Michigan and a second state territory, as assigned. You are directly responsible for managing relationships with key stakeholders at schools, districts, state agencies, and/or associations within your assigned territory. Your ability to build deep and meaningful relationships within this community plays a critical role in the region’s and the division’s ability to meet goals related to expanding access to College Board programs. When K-12 leaders in your territory have the information they need to select and implement College Board programs that will best serve their students, it’s because of your expertise, clear communication, ability to analyze and distill data, and skill to build strategic partnership plans that advance student success. In this role, you will: Develop Strategy and Approach to Partnerships with Districts and/or States (50%) Proactively apply understanding of full K-12 educational landscape in your assigned territory or state to develop & execute a state or district strategy plan in consultation with regional leadership and cross-divisional partners Consistently build and maintain account management planning processes and business review with each assigned account Deeply understand state and district-specific opportunities and problems to provide data-driven, personalized solutions that meet state and district needs, with the goal of maintaining and growing business across your assigned territory Independently analyze and identify data trends in assigned territory to develop recommendations for strategy that align to the larger state and regional goals Independently develop and execute account strategies balancing a growth orientation with a focus on service-model implementation Work in partnership with regional staff members on strategies for increasing volumes, driving growth and ensuring the appropriate training and implementation plans are executed Develop and deliver a secure sales pipeline by strategically aligning data to College Board programs and services to the needs of states and districts Plan and conduct in-depth workshops and professional development programs for K-12 constituent groups Manage implementation of state contracts and service or support models when applicable Manage Complex External Relationships and Internal Relationships (30%) Build and maintain strong relationships with appropriate contacts and decision-makers at external organizations, districts, or key state agencies including superintendents or other key leaders to drive adoption across states and key districts Partner with colleagues both within region and across SDP to strengthen collective work (e.g., identify interdependencies and strategic opportunities) Based on your portfolio, provide coaching and support to junior staff members on account strategy Execute Internal Processes & Manage Regional Projects (20%) Utilize Salesforce CRM for account management, to monitor progress toward goals, to manage state or district account plans, and for proactive opportunity and task management Lead or manage divisional or regional projects assigned by leadership About You You have: At least 8 years of relevant and progressive experience in education or a related field; direct experience in assessment, curriculum, or student achievement initiatives strongly preferred A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal, including developing and leading presentations, and ability to analyze and succinctly summarize key data points to present key findings to constituents A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. Strong organization and prioritization skills and the proven ability to move forward multiple time-sensitive projects in concert, both independently and as a member of the team Strong computer literacy, including Microsoft applications A willingness & ability to travel extensively, at least 40% but may vary based on territory assignment A valid driver’s license and willingness to drive A Bachelor’s degree Authorization to work in the United States Experience using customer relationship management system like Salesforce (preferred) About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $80,000–$111,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront—rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-LinkedIn #LI-MR1 #LI-Remote College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org. Clearing a path for all students to own their future. At College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work. Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed. Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate. Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar. Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact. In addition to a competitive salary and benefits, we offer: Annual bonuses and opportunities for merit-based raises and promotions A mission-driven workplace where your impact matters A team that invests in your development and success Learn more about College Board’s Operating Principles, Our Remote-first Workplace Policy, Benefits, Recruiting Process and More. College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Lead and manage the customer experience and strategy team to improve test center operations and customer outcomes across digital and non-digital testing environments. | 10+ years leading complex operational functions, strong strategic thinking, data analysis skills, experience in education or similar sectors, team leadership, and ability to manage diverse stakeholders. | College Board – Operations Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time position About the Team The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes. About the Opportunity As the Senior Director, Test Center Experience and Strategy, you will lead and manage ADO’s Customer Experience and Strategy team (CXS). As team manager, you will help your staff refine and improve customer experience across all phases of the testing process—from signup, to test day, to score release, and beyond. And your team’s strategic initiatives and projects will help adapt, simplify, and strengthen College Board’s testing processes to improve customer outcomes. In addition to your work leading the CXS team, you will be responsible for ensuring a seamless, reliable, and efficient customer experience across all of College Board’s test centers—including both traditional in school testing locations (i.e., within K-12 schools) and non-traditional centers (e.g., higher education and convention centers). You will develop new approaches for recruiting, registering, and renewing test centers. And you’ll draw insights from data, identify new customer needs, and shape the development of the digital systems used by and to support test centers to improve the experience of the test center staff who work with us. You will also be responsible for identifying and implementing cost-optimization strategies, including the strategic use of commercial testing centers in metro areas (MSAs) when traditional sites cannot meet demand. This position will allow you to create work at a truly global scale. And the improvements your work creates will save time-strapped educators countless hours and reduce testing barriers for hundreds of thousands of students each year. In this role, you will: Operational Strategy & Experience Design (30%) Lead initiatives that shape the end-to-end test center experience, strategic planning, communications, and process execution to ensure seamless delivery and strong alignment with student and educator needs. Develop options for sustainably meeting test center recruitment & retention goals based on data, program needs, and other factors. Identify and implement cost-optimization strategies, including targeted use of commercial centers in metro areas (MSAs) when traditional centers are insufficient to meet demand. Monitor and provide leadership with regular updates on the test center experience, including recruitment, retention, readiness, related incentive programs, and related trends, risks, and intervention options. Design and implement integrated strategies that expand seat capacity, simplify student and staff experience, and optimize operations at traditional SAT weekend test centers and commercial sites. Collaborate with senior stakeholders across the organization to ensure test center experience priorities are clearly defined, championed, and delivered with excellence. Cross-Functional Leadership and Customer Advocacy (20%) Lead cross-functional efforts to ensure a holistic customer-focused test center experience, collaborating with stakeholders across College Readiness Assessments (CRA), Finance, Higher Ed, State & District Partnerships (SDP), Customer Experience, and Product teams. Champion the voice of the customer using data to inform experience improvements and operational priorities. Manage stakeholders to align on experience design, test center operations, and test center demand. Advocate for test center process improvements that meet or exceed customer needs and programmatic goals. Team Management (50%) Manage team responsible for developing & implementing customer-centric process improvements across digital and non-digital testing operations. Deconflict, align, and guide persona-specific strategies between team members to ensure timely socialization with stakeholders and efficient implementation. Monitor key process metrics to assess strategic results and help staff navigate technology, digital, and programmatic stakeholders in addressing emergent or unanticipated operational issues. Drive accountability for customer outcomes and needs across operational processes, in close partnership with Ops leadership and your team, to ensure optimal results for educators, students, and stakeholders. About you, you have: 10+ years of experience leading complex operational functions, with a strong track record of managing end-to-end service or delivery processes in high-stakes environments. Experience in education, digital operations, e-commerce, or similar sectors strongly preferred. Experience performing robust data analysis, using a variety of analytic tools, to assess performance, identify challenges, shape understanding, and inform the decision-making of others. An ability thrive in a fast-paced, high-stakes, and dynamic environment and lead through change. Strong strategic thinking skills that allow you to connect the dots, capture opportunities, navigate ambiguity, and quickly adapt your plans when confronted with new information. Experience overcoming organizational rigidity to improve business outcomes, managing diverse stakeholders, and working with technical and non-technical staff & partners. Experience leading successful high-visibility and high-impact projects. A bachelor’s or master’s degree in business, engineering, or similar field. Must be able to travel at least 6-8 times per /year You are authorized to work in the US For all roles at College Board: We are seeking individuals who are passionate about expanding educational and career opportunities and committed to mission-driven work. Candidates must be authorized to work in the United States for any employer and should possess clear and concise communication skills, both written and verbal. Proficiency in Microsoft Suite tools is preferred, though a willingness to learn is equally valued. We look for those with curiosity and enthusiasm for emerging technologies, particularly AI-driven solutions, and a proactive approach to independently learning and applying new digital tools. Most importantly, applicants should demonstrate the skills and mindsets aligned with College Board’s Operating Principles, reflecting a commitment to continuous growth, collaboration, and impact, notably: A commitment to candid, timely, respectful feedback A learner orientation and an openness to ideas and diverse perspectives The ability to push for excellence through data-informed decision-making, iterative learning, external benchmarking and user-inputs Strong problem-solving skills, including the ability to break down complex issues and identify clear paths forward A track record of prioritizing high-impact work, simplifying complexity, taking initiative, and making decisions quickly with clarity of purpose A habit of collaborating across differences, practicing empathy, and contributing to a culture of trust and shared success About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck, we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $104,000-$175,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-TheAcorn #LI-Remote College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org. Clearing a path for all students to own their future. At College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work. Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed. Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate. Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar. Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact. In addition to a competitive salary and benefits, we offer: Annual bonuses and opportunities for merit-based raises and promotions A mission-driven workplace where your impact matters A team that invests in your development and success Learn more about College Board’s Operating Principles, Our Remote-first Workplace Policy, Benefits, Recruiting Process and More. College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.