Cna

Manage complex D&O claims by evaluating coverage, conducting investigations, negotiating settlements, and collaborating with legal and business partners. | Minimum six years of relevant claims handling experience, preferably in Professional Liability or Directors & Officers, with strong negotiation skills and ability to interpret complex policies. | You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA is the market leader in providing Community Association Directors & Officers liability coverage and provides best-in-class claim service. We are seeking a dynamic self-starter to join our team as a Complex Claims Consultant handling Directors & Officers claims for Community Associations. At CNA, Claim Professionals use their specialized expertise to handle claims efficiently and seamlessly in a collaborative environment focused on continuous improvement. The Complex Claims Consultant plays a critical role in managing and resolving D&O Community Association claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. The Claims Consultant will collaborate in a rich team environment including claim leadership and business partners to ensure the best possible outcome on every claim. This individual contributor position works under general direction, and within broad authority limits, to manage claims with high complexity and exposure for a specialized line of business. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with insureds. This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: • Manages an inventory of highly complex commercial claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. • Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information. • Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols. • Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim. • Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. • Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner. • Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation. • Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely. • Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management. • Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. • Mentors, guides, develops and delivers training to less experienced Claim Professionals. May perform additional duties as assigned. Reporting Relationship • Typically Manager or above Skills, Knowledge & Abilities • Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. • Demonstrated expertise in effectively communicating with policyholders, skillfully explaining coverage issues, the litigation process, and the benefits of early resolution. • Proven ability to develop and execute effective negotiation strategies, with a strong track record of successfully resolving complex disputes creatively. • Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly. • Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems. • Strong work ethic, with demonstrated time management and organizational skills. • Ability to work in a fast-paced environment at high levels of productivity. • Experience interpreting complex commercial insurance policies and coverage. • Ability to manage multiple and shifting priorities in a fast-paced and challenging environment. • Knowledge of Microsoft Office Suite and ability to learn business-related software. • Demonstrated ability to value diverse opinions and ideas. Education & Experience • Bachelor's Degree or equivalent experience. Juris Doctor preferred. • Typically a minimum six years of relevant experience, preferably with Professional Liability or Directors & Officers claims handling. • Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. • Prior negotiation experience. • Professional designations are a plus (e.g. CPCU). #LI-CP1 #LI-Hyrbid In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visitcnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.

Lead smaller scale projects analyzing complex data to provide business insights, build dashboards and reports for senior management, track business outcomes, and partner across teams to support analytics objectives. | Bachelor's degree in a related field, 7+ years of experience, strong Excel and PowerPoint skills, financial and operational reporting experience, project management skills, and preferably insurance industry knowledge. | You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. The Data Analytics Business Analyst role supports Data and Analytics Portfolio Management to maximize the business outcomes from data and analytics investments. This position leads smaller scale projects that involves the design, analysis and reporting of moderately complex to complex data for Data and Analytics programs and products. Supports the active management of a business area by interpreting data and providing business insights. Works directly with product management and business stakeholders to align on, track and analyze meaningful value management measures. Develops strong partnerships in business, technology, and analytic areas. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: • Leads smaller scale projects that involve the analysis of moderately complex to complex modeling for the purpose of quantifying the performance of the business area and evaluating operational changes. Uses technical expertise to provide business insights and recommendations to support business improvements. Reports findings to Senior Management. • Interprets data and identifies relevant analyses; Monitors trends over time and provides actionable insights to determine actionable outcomes on a business area. Makes recommendations using technical experience, judgment, and precedents. • Builds complex dashboards (using excel and/or Proprietary Software), scorecards and prepares reports for Senior Management • Tracks, monitors, and analyzes business outcomes for assigned products and projects. • Performs analyses and uses storytelling with data to share findings, recommendations, and influence outcomes • Estabilshes ad maintains systems, reporting capabilities, templates and other resources critical to assigned product, project and associated value management process. • Acts as a technical resource and regularly identifies opportunities to leverage new IT solutions in support of analytics and reporting objectives. • Works independently, receiving minimal guidance; acts as a resource for colleagues with less experience by providing instruction, guidance, and advice. • May actively partner with other analytical teams across the organization and/or participate in special projects. • Responds to and fulfills ad hoc data requests. May perform additional duties as assigned. Reporting Relationship Typically Director or above. Skills, Knowledge & Abilities • Solid knowledge of core functions of an insurance company and general insurance. • Solid technical knowledge of financial, economic and statistical practices, procedures and principles, which may include a specialty area of the business. • Financial (i.e. NPV, ROI) and Operational (i.e. KPI, OKR) reporting experience. • Strong Microsoft Excel skills, including advanced formulas, macros, and pivot tables Strong Power Point skills, including storytelling with data. • Solid analytical, critical thinking and problem solving skills to effectively resolve complex situations and issues. Solid interpersonal, communication and presentation skills. Effectively interacts with all levels of CNA's internal and external business partners. • Solid project management, organization and planning skills with the ability to manage multiple projects effectively and lead teams. • Ability to solve issues with a sense of urgency; utilizes and manages the available resources to make informed decisions and achieve superior results. • Ability to creatively and effectively manage through ambiguous and challenging problems, leads through change and takes appropriate level of risk. • Solid knowledge of Microsoft Office Suite and other business-related software. Education & Experience • Bachelor's Degree in Business, Economics, Mathematics, Finance, Statistics, Psychology or related field. • Typically a minimum of seven years of related work experience. • Insurance industry experience preferred. #LI-MR1 #LI-Remote I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com . CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com .

Own the Agile Release Train product vision and roadmap, collaborate with business and technical teams to deliver underwriting-related initiatives, and lead and mentor product management teams. | 10+ years in product roles with 3+ years in commercial insurance, experience leading underwriting initiatives, knowledge of policy systems, Agile expertise, and relevant certifications preferred. | You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. The Product Manager works with business owners and creates, maintains and communicates the Product Vision and Product Roadmap to develop technical changes to a moderately large / complex business solution. Alternatively, their accountability may be for several smaller, less complex solutions. The Product Manager owns the outcomes at the Agile Release Train (ART) level, breaking down the roadmap into a program increment roadmap that is clearly communicated to product owners and developers on release trains. The Product Manager also ensures alignment at all times with the product vision. This is a key role and works collaboratively with business owners, solution architects, product owners and delivery teams. JOB DESCRIPTION: This role will focused on supporting the needs for delegated underwriting programs as well as other Commercial underwriting initiatives. We are searching for candidates with the following attributes and experience: • Minimum of three years' experience working within the Commercial insurance industry coupled with eight years' experience as a Product Manager, Senior Product Owner, Product Owner, or similar role. • Experience leading large Underwriting-related initiatives, supporting multiple business units and stakeholders. • Knowledge of policy administration systems, policy lifecycle processes, and product definition. • Experience in driving data needs across multiple internal and external business stakeholders to support downstream processes, including policy coding requirements, claims handling, state reporting, actuarial analysis and management reporting. • Ability to partner closely with agile team members on technical requirements, including data mapping and validations, and understanding impacts to integrating systems. • Multiline P&C experience preferred. This hybrid role works from the office in Chicago, IL or the potential for remote work with travel to/from Chicago as needed. Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: • Owns, and has final authority for, the business strategy, content and priorities for the ART • Collaborates with Business Owner / Initiative Owners to decompose Initiatives into ART-level work efforts • Develops and owns the Agile Program Vision, Backlog and Program Increment (PI) Roadmap, continuously communicating to the Portfolio and Team levels • Develops Benefit Hypotheses and acceptance criteria • Works with Portfolio Management, where applicable, actively engaging in Portfolio-level meetings and providing insights into budget parameters • Partners with system architects to prioritize architecture work aligned with the architectural runway and business priorities • Actively participates in Team-level PI ceremonies • Provides strategic insights into work activities to help development teams in sizing • Participates in release management and solution validation, including partnering with application support teams to prioritize system defects and user feedback. • Support change management, training and communication needs. • Supports the development of a high performing Product Management team at CNA. Provides leadership and mentoring, coaching and development support to empower Product Owners to proactively manage product backlogs to deliver business value. May perform additional duties as assigned. Reporting Relationship Typically AVP or above Skills, Knowledge & Abilities • Proven ability to effectively coach, develop, mentor and inspire a team using the Lean-Agile Mindset • Expert domain knowledge of the solutions being developed and proven ability to deliver outcomes across business functions in pursuit of value within their area of expertise and for the company • Proven ability to think strategically and develop plans and roadmaps to realize outcomes aligned with business strategy • Strong ability to resolve conflicts, facilitate discussions, propose viable alternatives, and consider different approaches • Proven ability to interact effectively with stakeholders at all levels, including business and technical/product teams; building and maintaining collaborative relationships • Ability to pivot and enact change quickly • Excellent interpersonal, presentation, verbal and written communication skills • Strong leadership and management skills, demonstrating integrity and professionalism Education & Experience • Bachelor's degree, with Master's preferred, in a related discipline or equivalent work experience • Typically a minimum of ten years of related work experience, preferably as a Product Manager, Product Owner or equivalent role implementing technology enhancements to policy administration or underwriting systems. • Experience with insurance, preferably Commercial insurance • Successful track record with Agile methodologies Applicable certifications preferred - SAFe PO/PM, CSPO or PSPO #LI-ED1 In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Lead enterprise value realization strategy, develop and implement value frameworks, manage benefit tracking, and lead a high-performing team to foster innovation and strategic alignment. | Bachelor's degree required, 8+ years in value or portfolio management, financial analysis, leadership skills, experience with OKRs/KPIs, and preferably insurance industry experience. | You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. As a Consulting Director of Value Management & Innovation, you will lead the development and execution of CNA's enterprise value realization strategy. This role is pivotal in quantifying business outcomes from technology investments and enabling data-driven decision-making across portfolios. You will partner with senior leaders to embed value frameworks, drive benefit realization, and foster innovation through structured experimentation and emerging technology assessments. JOB DESCRIPTION: Essential Duties & Responsibilities: • Lead the design and enterprise adoption of CNA's value framework for Technology , including scorecard methodologies, OKRs/KPIs, and benefit realization dashboards using tools like Power BI and Tableau. • Establish and implement value assessment capabilities to measure the value of technology investments by streamlining and standardizing tracking and monitoring mechanisms. • Evaluate initiatives through quantitative and qualitative analysis in collaboration with business and Technology leaders. • Act as the enterprise value realization lead, accountable for end-to-end benefit tracking across technology products, projects, and value streams. • Convene and lead cross-functional teams to conduct analyses and identify appropriate scoring measures. • Communicate and report to senior business and technology leaders on innovation and benefits trends, providing operational statistics and insights. • Lead a nd develop a high-performing team of Value Specialists, fostering a culture of continuous improvement and strategic alignment. • Engage in ongoing learning about supported business areas, technology capabilities, and innovative business solutions. • Perform additional duties as assigned. Reporting Relationship: Typically reports to AVP and above. Skills, Knowledge & Abilities: • Proven ability to craft and align OKRs and KPIs with business and Technology leaders, and to operationalize their measurement, monitoring, and reporting. • Skilled in translating financial and operational data into strategic insights that inform executive decision-making and drive value realization. • Demonstrates professional maturity and a consultative approach to lead complex value discussions and benefit tracking across portfolios. • Builds rapport and credibility as a strategic partner across business units and Technology teams, fostering collaboration and trust. • Navigates complex business environments with a deep understanding of value drivers and strategic priorities. • Advises senior leadership to foster strategic alignment and influence enterprise-level decisions. • Communicates effectively with senior stakeholders through strong interpersonal, presentation, and written communication skills. • Proactively identifies and applies emerging trends and technologies to drive innovation and continuous improvement. • Experienced in agile environments with familiarity in SAFe or similar frameworks, and an entrepreneurial mindset. • Manages multiple priorities in dynamic settings with strong project planning, organization, and execution skills. Education & Experience: • Bachelor's degree required; Master's preferred in a related discipline, or equivalent. • Minimum of eight years of related work experience in value management, portfolio management, solutions management, financial analysis, or business relationship management. • Strong leadership ability and application of concepts in financial analysis, accounting, innovation management, and cross-team effectiveness. • Experience organizing and monitoring OKRs and KPIs, managing cost-benefit analyses, and tracking benefit measures. • Experience managing corporate innovation programs preferred. • Insurance industry experience preferred. • Applicable certifications preferred. #LI-ED1 #LI-REMOTE I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com . CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com .