Clipbook

Manage client relationships, ensure customer satisfaction, and identify upselling opportunities to drive retention and growth. | 2-4 years of relevant experience in customer success or account management, familiarity with CRM tools, and strong interpersonal skills. | Clipbook is looking for a results-driven Customer Success Manager to join our fast-growing startup. This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements. We expect top candidates to quickly grow into leadership positions within the Customer Success team and company. About Clipbook 🚀 Clipbook is the largest & fastest growing vertical AI company for PR, communications, and government affairs teams in the world. We support 300+ customers across the U.S. and U.K., including many of the country’s most influential & impactful organizations - from publicly traded companies to professional sports teams, nonprofits, and government agencies. We bootstrapped profitably from 0 to over 7 figures in revenue in just over a year (and have grown multiples since) and are now venture-backed by leading investors - including Mark Cuban and several leading operators in the segment. Key Responsibilities Onboard and educate new customers to ensure smooth implementation and fast time-to-value. Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty. Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics. Own retention and renewal processes. Strategize cross-functionally with sales and product team to ensure strong customer success operation. Qualifications Required Skills & Experience 2-4 years of relevant experience in a customer success manager, account management, or client-facing position. Experience in public affairs, public relations, communications, advocacy, or non-profits. Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed. Excellent sales hustle; communication skills, and energy. Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.) Adaptability and willingness to thrive in a nimble, execution-focused startup. Strong interpersonal skills, ability to build rapport and maintain client relationships. Bachelor's Degree Preferred Skills Familiarity with the government, non-profit, advocacy, or political space is a plus. History of owning KPIs like NRR. Master’s Degree in a related subject is a plus (MPA, MPP, etc.) What We Offer Competitive salary ($85k-$105k OTE) Full medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k); Location is preferably Washington DC, NYC, or San Francisco; Some travel for key industry conferences and events; Unlimited/Flexible PTO and sick days; A smart, hard working, and resourceful team; A profitably- and rapidly-growing startup with commercial rigor at its core. Full-time role.

Manage enterprise client accounts, facilitate communication, address concerns, collaborate internally, monitor satisfaction, and report on client status. | Bachelor's degree, 1-3 years client services or account management experience, strong communication skills, and proficiency with CRM tools. | We are seeking an engaging and driven Enterprise Client Services Manager to join our team. In this part-time position, you will play a pivotal role in enhancing client relationships and delivering exceptional service to our enterprise clients. You will work within a dynamic environment where your contributions will significantly impact client satisfaction and retention. Key Responsibilities • Facilitate communication with clients to ensure their needs are understood and met effectively. • Manage client accounts, overseeing the delivery of services and addressing any concerns promptly. • Collaborate with internal teams to develop tailored solutions that benefit our enterprise clientele. • Monitor client feedback and satisfaction metrics to identify areas for improvement. • Prepare and present reports on client status and potential opportunities for growth. • Participate in training programs to enhance your skills and support team development. • Build strong relationships with stakeholders to foster long-term partnerships. What We Required • Bachelor's Degree in Business, Communication, or a related field. • Strong communication skills, both verbal and written. • Proficiency in customer relationship management (CRM) tools. • 1-3 years of experience in client services or account management. • Preference for candidates with experience in enterprise-level service delivery. As a part-time Enterprise Client Services Manager, you'll be part of a supportive team environment where collaboration is encouraged. You will have the opportunity to advance your skills and career within the company, contributing to a culture of professional growth and innovation. Our modern workplace offers flexibility and a commitment to work-life balance, along with benefits that support employee well-being. The technical environment includes the use of common CRM tools and communication platforms, streamlined processes for client interaction, and a collaborative team structure that facilitates cross-functional collaboration. You will report directly to the Client Services Director while working closely with sales, operations, and marketing teams.

Drive client outreach and marketing initiatives, support customer success and onboarding, design workflows and automations, collaborate on high-impact projects, and assist with product delivery. | Seeking university students or recent graduates with strong communication, collaboration skills, and familiarity or quick learning ability with CRM, coding, or customer tools. | Clipbook is an AI B2B SaaS platform for communications and public affairs teams. We help leading enterprises, PR firms, government agencies, and nonprofits monitor and analyze media and policy in real time. Our clients include over 250 enterprises, including BCG, Weber Shandwick, Taco Bell, and JP Morgan. We're backed by Mark Cuban and growing rapidly! We're hiring interns (part-time) across go-to-market and customer success for Fall 2025. You'll have the chance to own projects, execute quickly, and work directly with clients and technology at a rapidly scaling startup. Key Responsibilities • Drive client outreach, marketing, and growth initiatives • Support customer success and help onboard enterprise clients • Design workflows, automations, or operational improvements • Collaborate with a small, nimble team on high-impact projects • Assist with product delivery and implementation Qualifications • Highly motivated and adaptable; comfortable taking ownership • Strong communication and collaboration skills • Familiarity with CRM, coding, or customer tools (or quick to learn) • University student or recent graduate What We Offer • Fixed stipend • Remote first work, but hybrid options in Washington, DC; San Francisco, CA; or New York City • Work alongside a high-caliber team (ex-BCG, Bain, White House, Congress, major nonprofits) • Mentorship, ownership, and potential pathways to a full-time role • A rapidly growing, profitable startup with commercial rigor at its core $1,000 - $1,000 a month Apply for this job

Manage quality control of media reports and dashboards, serve as client contact for feedback, support delivery system improvements, and collaborate with internal teams. | Requires strong attention to detail, communication skills, ability to manage deadlines, motivation, and a bachelor's degree with some familiarity in media or communications. | Clipbook is seeking a detail-oriented, client-focused Enterprise Intelligence Associate to play a critical role in ensuring the success of our enterprise customers. You’ll be at the front lines of delivering real-time media intelligence, insights, and strategic value to some of the most influential organizations in public affairs, government, and advocacy. Roles and Responsibilities: • Own the quality control process for daily media reports and dashboards—ensuring every deliverable meets the highest standards of clarity, insight, and impact. • Serve as a trusted point of contact for client feedback, collaborating to refine reporting strategy and align deliverables with evolving goals. • Support special projects to improve customer delivery systems, including new workflows for engagement, feedback, and reporting optimization. • Collaborate cross-functionally with product, success, and leadership teams to champion the voice of the client. • Take initiative on other high-priority assignments in a fast-evolving environment. • Other duties as assigned. Strong Candidates Will Have: • Exceptional attention to detail and a passion for delivering polished, strategic work to sophisticated clients. • Strong written and verbal communication skills, with the ability to distill complex media coverage into clear, actionable insights. • Proven ability to manage deadlines and juggle competing priorities in a high-growth, high-velocity setting. • Energetic, proactive, and excited to grow with a mission-driven team reshaping how leading institutions engage with media intelligence • Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed. • Some familiarity with the communications, media, or PR space. • Bachelor's Degree