Cincinnati Children's

The Senior EMR Analyst – Epic Cheers is responsible for designing, building, and optimizing the Epic Cheers platform to enhance patient communication and engagement. This role involves collaborating with various departments to create automated workflows that improve patient experience and appointment adherence. | Candidates must have a bachelor's degree or equivalent experience and at least 5 years in a related job discipline. Preferred qualifications include existing Epic certifications and hands-on experience with Epic modules. | At Cincinnati Children’s, we are committed to delivering exceptional, patient-centered experiences that extend far beyond the clinical visit. The Senior EMR Analyst – Epic Cheers plays a critical role in advancing this mission by supporting and enhancing our enterprise CRM capabilities. In this role, you will design, build, and optimize the Epic Cheers platform to strengthen how we communicate, engage, and partner with patients and families throughout their care journey. As a senior member of the EMR team, you’ll collaborate closely with Patient Access, Marketing & Communications, Digital Experience, and clinical operational leaders to build automated, data-driven outreach and engagement workflows that help improve appointment adherence, streamline communication, and elevate the overall patient experience. Your technical expertise in Epic, combined with your understanding of CRM strategies and patient engagement needs, will directly influence how Cincinnati Children’s builds long-term relationships with the families we serve. This role is ideal for an analyst who thrives at the intersection of technology, communication, and patient experience, bringing both strong configuration skills and the ability to partner with cross-functional stakeholders to translate goals into scalable, sustainable system solutions. Through your work with Epic Cheers, you will help Cincinnati Children’s continue to advance its mission of improving child health through innovation, connection, and excellence in care. JOB RESPONSIBILITIES Build/Configuration/Release Mgmt Analyze, design, implement, and maintain complex systems that greatly improves clinical care and patient management. Support system testing. Document testing outcomes. Drives process improvement efforts. Demonstrates advanced problem solving and technical solution skills. Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions. Contributes to strategic planning efforts. Leads strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability. Independently develop and mentor others on education technology content for applicable use. Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need. Leadership and Mentoring Take ownership of tasks with sense of urgency and drive them to completion. Independent in work effort, escalating when appropriate. Coordinate necessary resources and communicate impacts to the user community. Collaborate with other team members to resolve issues and foster success with the customer base. Serves as a mentor when working through details of a problem to reach a positive solution. Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials. Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes. Network with internal and external experts to identify best practices for clinical system use and training. Promote use of industry best practice tools for efficiency and innovative education and learning. Professional Growth & Development Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Conduct and participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Use knowledge to drive innovation. Prepare oral and written presentations. Project Management Lead the design, development, and implementation of new and enhanced EMR requests. Develop and manage project plans and other project- related documentation for complex projects. Manages multiple moderate to complex projects independently. Determine the scope of complex projects. Coordinate the appropriate resources needed. Independently prioritize assigned tasks and projects. Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues. Independently works with cross functional teams to ensure proper integration. Consult with and support the end user community to develop and validate requirements for system solutions. Work with 3rd-party developers to review potential software development solutions for integrated build issues. Manage Customer Relationships Develop collaborative professional relationships with customer group and key stakeholders. Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Plan, execute, and support a user base through clinical system training and the creation and curation of expert education and training materials. Adhere to and promote continual adoption of change management policies and procedures. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). JOB QUALIFICATIONS Bachelor's degree in a related field OR equivalent combination of education and experience 5+ years of work experience in a related job discipline PREFERRED QUALIFICATIONS Existing or current Epic certifications strongly preferred, especially in: Cadence Ambulatory MyChart ADT (nice to have but not required) Hands-on experience working within at least one of the Epic modules listed above. Ability to obtain the Epic Cheers certification within 3 months of hire (required). Demonstrated experience supporting EMR workflows, clinical operations, or patient access processes in an Epic environment. Proven ability to partner with clinicians, and Epic operational teams, with IT to translate workflows needs and deliver effective Epic solutions. Familiarity with healthcare data standards, patient scheduling/registration concepts, and frontline end-user support. Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Digital Health Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $91,520.00 - $116,688.00 Market Leading Benefits Including*: Medical coverage starting day one of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions *Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email applicationassistance@cchmc.org. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email applicationassistance@cchmc.org.

Assist in maintaining and enhancing Workday functionality, support testing and configuration, and ensure data accuracy across HR and finance business processes. | Entry-level role requiring a bachelor's degree or equivalent, conceptual knowledge of Workday modules, basic experience with configuration and reporting tools, and strong analytical and communication skills. | Start your career at one of the nation’s top pediatric hospitals—and one of the top-ranked technology hospitals in the country—where innovation meets impact every day. As a Business Systems Analyst I specializing in Workday, you’ll be part of a collaborative team that powers the systems supporting Cincinnati Children’s exceptional workforce. This is your opportunity to learn from experts, grow your technical and analytical skills, and contribute to projects that directly influence how we recruit, develop, and reward the people behind our world-class care. In this entry-level role, you’ll help maintain and enhance Workday functionality, support testing and configuration, and ensure data accuracy across key business processes. You’ll gain exposure to HR, Finance, and Information Services while learning how technology drives organizational success at every level. At Cincinnati Children’s, your curiosity, problem-solving, and dedication will help shape systems that make a real difference—for our employees, our patients, and the future of pediatric healthcare. JOB RESPONSIBILITIES Summary Has conceptual knowledge of theories, practices, and procedures within their discipline. Follows the parameters of defined policies, procedures, and practices with guidance. Assists in executing the testing/quality assurance needs of the enterprise business suite. Documents testing outcomes. Develops understanding of business theories, concepts, principles, and techniques of the business areas to identify opportunities for process improvement. Assists with the development of business process designs and user guides. Addresses production support, application configuration, and enhancements with direction from senior-level team members as needed. Configuration and Process Conceptual understanding of how to implement and maintain low to moderate business processes within the enterprise business application suite. Works with senior team members on understanding validation processes. Develops knowledge of application and reporting tools with the ability to assist senior team members. Conceptual knowledge of project management methodologies and application development lifecycle. Participates in creating and maintaining documentation in support of enterprise business applications. Production Support Provides support and resolution assistance for production and process issues. Seeks guidance to troubleshoot and decipher error messages. Assists with appropriate Change Control methods to implement system solutions. Supports departmental efforts to improve customer satisfaction. Develops familiarity with existing business processes to avoid potential issues and gathers information for future process improvement opportunities. Exercises good judgment and follows appropriate escalation procedures in accordance with information technology service level agreements. Customer Service Provides end-user support. Monitors SLAs and escalates as needed. Adheres to and promotes continual adoption of change management policies and procedures. Models outstanding customer service behavior, including timely and effective follow-up with customers. Miscellaneous Develops knowledge and professional skills through cross-training, literature, and attendance at department meetings and vendor education. Develops and maintains positive relationships. Works well with others and fosters a positive team environment. Participates in instructional seminars. Continues development on Cincinnati Children's computer-based systems. JOB QUALIFICATIONS Bachelor’s degree in a related field OR equivalent combination of education and experience. 0+ years of experience in a related job discipline. PREFERRED QUALIFICATIONS Foundational understanding of Workday modules such as HCM, Recruiting, Learning, or Talent Management Basic experience with Workday configuration or familiarity with business process frameworks and security groups. Exposure to Workday reporting tools (e.g., Workday Report Writer, Calculated Fields, or Workday Prism Analytics). Knowledge of data management principles, including data integrity, validation, and auditing processes. Familiarity with testing methodologies for software implementations or updates (e.g., UAT, regression testing). Experience supporting end users or providing system troubleshooting assistance in HR applications. Understanding of HR business processes, such as employee life cycle. Basic knowledge of change control and documentation processes. Strong analytical and problem-solving skills, with attention to detail and accuracy. Proficiency in Microsoft Excel or similar tools for data analysis and reporting. Ability to learn quickly and adapt to new technologies. Excellent communication and interpersonal skills for working with both technical and non-technical users. Internship or coursework experience involving Workday, HR systems, ERP platforms, or SaaS applications. Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Enterprise Business Systems Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $56,846.40 - $72,488.00 Market Leading Benefits Including*: Medical coverage starting day one of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions *Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email applicationassistance@cchmc.org. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email applicationassistance@cchmc.org.

Lead and optimize Workday Compensation processes, collaborate cross-functionally to support compensation cycles, and provide system configuration and production support. | Bachelor's degree, 5+ years in related role, advanced Workday Compensation configuration experience, strong collaboration and communication skills, and preferred Workday certifications. | Join one of the nation’s top pediatric hospitals—and one of the top-ranked technology hospitals in the country—as a key player in shaping how Cincinnati Children’s rewards and supports its extraordinary workforce. As a Senior Business Systems Analyst specializing in Workday Compensation, you’ll be at the intersection of people, innovation, and purpose—designing and optimizing systems that directly impact every employee across the organization. Your expertise will help ensure equitable, data-driven compensation programs that strengthen our ability to recruit, recognize, and retain the exceptional talent that drives our mission forward. In this role, you’ll collaborate with HR, Finance, and Information Services to elevate our Workday ecosystem, streamline compensation processes, and lead annual events such as merit and market reviews. Your work will influence strategic decision-making across the enterprise—enhancing accuracy, transparency, and efficiency in how we reward our people. At Cincinnati Children’s, your technical insight and business acumen will power systems that not only support our employees but ultimately help advance breakthroughs in care, discovery, and innovation for children everywhere. JOB RESPONSIBILITIES Miscellaneous Develop proficient knowledge and professional skills through cross-training, literature, and attendance at department meetings and vendor education. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate and provide guidance to team members while encouraging teamwork. Work well with others and foster a positive team environment. Develop and deliver training objectives as necessary. Prepare and deliver oral and written presentations. Conduct and participate in instructional seminars. Develop expertise in several Cincinnati Children's computer-based systems. Summary Exercise independent judgment within the parameters of defined policies, procedures, and practices with little to no guidance. Author and execute the testing and quality assurance needs of the enterprise business suite. Document testing outcomes. Demonstrate advanced knowledge through the ability to resolve complex issues. Demonstrate understanding of disciplines beyond own area of specialty and remain current with leading-edge developments. Participate in developing business solutions with moderate to high complexity. Responsible for business process designs and user guides, working closely with analysts to ensure technical documentation aligns with business processes. Maintain familiarity with the development lifecycle. Support effective communication between technical and business areas. Participate in developing project plans and managing timelines. Responsible for planning and execution of annual events. Collaborate with cross-functional teams to align business and technical objectives. Configuration and Process Implement and maintain business processes with moderate to high complexity within the enterprise business application suite. Serve as a key contributor on cross-functional teams to implement and validate application configuration solutions. Possess advanced knowledge of application and reporting tools, providing analysis and recommendations for business needs. Demonstrate advanced understanding of project management methodologies and application development lifecycle. Lead annual Workday compensation events, including merit, bonus, and market cycle planning. Create and maintain documentation supporting enterprise business applications. Apply business theories, concepts, and principles to recommend and draft solutions for process improvement. Production Support Provide support and resolution assistance for escalated production and process issues. Utilize advanced troubleshooting skills to identify and resolve complex errors. Identify required resources and collaborate to resolve issues efficiently. Use appropriate Change Control methods to implement system solutions. Serve as a liaison between business areas and Information Services teams. Support departmental efforts to enhance customer satisfaction. Evaluate and review recommendations for business process improvements. Design and execute effective plans for process change. Review and validate work completed by junior analysts. Exercise sound judgment and adhere to escalation procedures in accordance with IT service level agreements. Customer Service Ensure outstanding end-user support through proactive monitoring of SLAs and effective incident management. Collaborate with other departments to provide customer-centered solutions. Adhere to and promote continual adoption of change management policies and procedures. Model exceptional customer service behavior, including timely and effective follow-up with customers. JOB QUALIFICATIONS Bachelor’s degree in a related field. 5+ years of experience in a related job discipline. PREFERRED QUALIFICATIONS Advanced configuration experience in Workday Compensation, including base pay, allowances, bonus, merit, and one-time payment plans. Proven expertise managing Workday Compensation review cycles, including setup, testing, deployment, and post-cycle analysis. Strong understanding of Workday Advanced Compensation frameworks, including eligibility rules, compensation plans, and package design. Hands-on experience with Compensation Reports, Calculated Fields, Custom Reports, and Workday Report Writer. Experience with Workday security specific to compensation roles and access controls. Demonstrated ability to analyze complex compensation data and identify process optimization opportunities. Proven success in leading configuration testing, UAT, and production validation for compensation changes. Understanding of HR data governance Strong collaboration and communication skills, with the ability to translate business requirements into technical configurations. Experience partnering with HR, Finance, and IT teams to support compensation cycles and strategy alignment. Workday certifications in Core HCM and/or Compensation preferred. Familiarity with Workday Reporting, Prism Analytics, or Workday Extend is a plus. Experience mentoring junior analysts or providing peer review for configuration and process documentation. Broader Workday Total Rewards experience, with the ability to support and collaborate across Compensation, Benefits, Payroll, and Absence modules to ensure end-to-end process alignment. Proven success partnering with cross-functional teams to maintain data integrity, eligibility rules, and reporting consistency across all Total Rewards areas. Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Enterprise Business Systems Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $81,723.20 - $104,208.00 Market Leading Benefits Including*: Medical coverage starting day one of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions *Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email applicationassistance@cchmc.org. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email applicationassistance@cchmc.org.

Analyze, design, support, maintain, enhance, and implement moderately complex systems to improve business operations and employee experience while collaborating with cross-functional teams. | Bachelor’s degree or equivalent, 2+ years related experience, Epic Cheers CRM certification within 6 months, preferred Salesforce experience, strong CRM workflow knowledge in healthcare, and familiarity with project management methodologies. | Description: • Analyze, design, support, maintain, enhance, and implement moderately complex systems that improve business operations and employee experience. • Identify resources needed to complete small projects and collaborate with Business Systems Analysts. • Support production environments, application configuration, and enhancements of low to moderate complexity. • Partner with cross-functional teams across the organization. • Monitor and evaluate system performance and functionality to avoid issues and prepare for future development needs. Requirements: • Bachelor’s degree OR equivalent combination of education and experience. • Minimum 2 years of work experience in a related job discipline. • Epic Cheers CRM experience and certification (Certification required within 6 months if not already certified). • Preferred Salesforce administration, configuration, or support experience. • Strong understanding of CRM workflows in healthcare, marketing, and patient engagement. • Familiarity with project management methodologies (Agile, Waterfall). • Proven ability to troubleshoot, analyze, and resolve complex technical issues. • Background in process improvement and system optimization within healthcare IT. Benefits: • Medical coverage starting day one of employment. • Competitive retirement plans • Tuition reimbursement for continuing education • Expansive employee discount programs through our many community partners • Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions • Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group • Physical and mental health wellness programs • Relocation assistance available for qualified positions