Cincinnati Children's

Lead design and implementation of enterprise business systems solutions supporting finance, accounting, and supply chain functions. | 7+ years experience in related discipline with leadership in QA and strong cross-functional collaboration skills. | As a Business Systems Architect - EBA, you will play a critical role in shaping enterprise-wide solutions that support key business functions, including finance, accounting, and supply chain operations. This role sits at the intersection of strategy and execution, partnering with clinical, operational, and technical leaders to design scalable, forward-thinking systems that enhance efficiency, improve decision-making, and drive meaningful impact across the organization. If you are passionate about solving complex challenges, influencing enterprise strategy, and building solutions that truly make a difference, CCHMC offers a career where your work has lasting purpose. Summary • Demonstrates advanced expertise in solving highly complex business and technology challenges that influence the strategic direction of the organization. • Serves as a subject matter expert and trusted advisor across multiple disciplines, fostering knowledge sharing and collaboration across teams. • Provides mentorship and technical leadership to Business Systems Analysts in both functional and technical domains. • Acts as a strategic innovator and change leader for Enterprise Business Systems, driving modernization, organizational transformation, and cross-functional integration. • Maintains awareness of emerging industry trends, technologies, and best practices to shape future-state vision, strategy, and operational efficiency. • Identifies and translates business opportunities into innovative process and technology solutions that align with organizational strategy and enable transformational outcomes. Configuration and Process • Responsible for facilitating change management across our enterprise business systems. • Collaborates with Information Services leadership, technical architects, and business stakeholders to ensure alignment between technology strategies, enterprise architecture, and business goals. • Partners with IS leadership in serving as a strategic business relationship manager for assigned business areas, fostering strong stakeholder engagement. • Demonstrates deep understanding of cross-functional business requirements, with advanced expertise in one or more functional or technical domains. • Participate in vendor selection process to ensure the products or solutions fit our business and technical architecture and meet the needs of our stakeholders. • Provide leadership to cross-functional teams to design, implement and validate complex solutions ensuring alignment with our strategic direction and business needs. • Communicate effectively across all levels within Cincinnati Children’s Hospital. • Demonstrate expert process and application knowledge through presentations within user communities, conferences and professional organizations. • Influence product development through participation in Customer Advisory Boards and Community User Groups. • Ability to build and maintain a strong network with peers across other organizations. Production Support • Provides leadership, guidance, and support to Business Systems Analysts in the resolution of highly complex business and technical issues. • Serves as a liaison between technical teams and business stakeholders, effectively translating complex technical concepts for non-technical audiences. • Partners with business owners and organizational leaders to identify, prioritize, and advance high-value strategic initiatives. • Ensures appropriate governance and change control processes are followed for the successful implementation of system enhancements and enterprise solutions. Customer Service • Ensure outstanding end-user support is provided, including ongoing monitoring of service level agreements for incident management and collaboration with other areas to ensure customer-centered support. • Adhere to and promote continual adoption of change management policies and procedures. • Model outstanding customer service behavior, including timely and effective follow-up with customers. Miscellaneous • Identifies and leverages enterprise resources, industry relationships, and peer networks to share expertise, best practices, and specialized knowledge across supported business areas. • Promotes collaboration and fosters a positive, inclusive, and high-performing team environment. • Provides leadership in guiding, motivating, and encouraging teamwork to achieve shared organizational goals. • Mentors and develops Business Systems Analysts by providing professional guidance, technical expertise, and reinforcement of industry and organizational best practices. • Monitors team workload, resource allocation, and priorities to ensure alignment with strategic business objectives and operational demands. JOB QUALIFICATIONS • Bachelor's degree in a related field • 7+ years of work experience in a related job discipline PREFERRED QUALIFICATIONS • Demonstrated leadership in Quality Assurance efforts aligned with established methodologies, ensuring delivery of high-quality, scalable, and reliable system solutions. • Strong communication and collaboration skills, with the ability to influence, align, and drive outcomes across cross-functional teams. • Experience partnering with internal teams and external stakeholders to build relationships and successfully deliver business and technical objectives. • Deep understanding of enterprise ecosystems, including upstream and downstream system dependencies, with the ability to design solutions that optimize end-to-end workflows and data flow across the organization. • Proven hands-on experience supporting Finance and Accounting functions, including direct involvement with financial systems, workflows, reporting, and integrations related to general ledger, budgeting, and financial operations. • Practical experience working within Supply Chain environments, supporting systems and processes such as procurement, inventory management, logistics, and vendor management to enable efficient operations. Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Enterprise Business Systems Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status$112,590.40 - $146,369.60

Design, develop, and test complex software projects while collaborating with teams and mentoring junior staff. | Bachelor's degree and 4+ years experience with modern front-end and back-end technologies including React, TypeScript, and .NET. | We have launched a new business venture at Cincinnati Children’s. As part of this effort, we have established a new engineering team dedicated to building expertise and delivering on this initiative. Leveraging modern digital strategies, the team will design and implement solutions that drive transformation and ensure the mission’s success. As one of the first engineers on this newly formed team, you’ll step into a highly collaborative, project-driven environment where you will work side-by-side with platform engineers, security engineers, data engineers, architects, and other technical experts to bring complex solutions to life. This role will evolve significantly over time as the initiative grows, new technologies emerge, and organizational needs expand. We are looking for engineers who are curious, adaptable, and committed to continuous learning, and who thrive in environments where teamwork, cross-functional problem-solving, and technical exploration are part of the daily rhythm. If you’re energized by building new capabilities from the ground up—and by working closely with talented peers to solve real-world challenges—this is an exciting opportunity to help shape the future of engineering at CCHMC. JOB RESPONSIBILITIES Structure Design, develop, and test complex software engineering projects leveraging a variety of technologies, integrations at the organization. Understand national and international trends in healthcare data integration, algorithms, libraries, frameworks and software engineering principles to ensure that CCHMC is positioned to participate and leverage those trends where necessary and possible. Participate in code reviews. Maintain currency in the field through continuing education, literature and seminars. Implement this knowledge into the department. Continue to develop understanding of CCHMC business processes and ensure collaboration strategies keep pace with business needs. Participate actively in the development and execution software engineering practices and strategies. Collaborate with platform engineers, security engineers, data engineers, Leads/Architects to refine and update operating standards and guidelines for data pipelines and ETL processing. Technical & Business Skill Mastery of one or more Software Engineering tools, languages, practices and architectures, such as SDLC, Design Patterns, Source Code Management, DevOPs, Frameworks, etc. Mastery of core Software Engineering technologies supporting front end, backend development. Deep understanding of core CCHMC/healthcare clinical, business and research processes to help build appropriate and holistic solutions. Obtain Build additional skills through continuing education, and mentor junior staff in developing business and technical skills. Technical Support & Customer Service Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to, develop/refine and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Provide technical support and second- and third-level problem resolution assistance, and support departmental efforts to improve customer satisfaction. Develop and refine support documentation and teach junior staff troubleshooting techniques and processes. Develop proactive monitoring systems (in collaboration with platform engineers) to identify problems before they impact production customers. Work with vendors when necessary to ensure CCHMC investments and requests are being adequately supported and enhanced; understand vendor escalation pathways. Escalate support issues with urgency. Take 24 hour call on a staff rotation. Project Execution & Management Execute own project tasks with urgency and to a high level of quality. Communicate status clearly and effectively using departmental project management tools. Follow time-tracking and other project management requirements. Participate actively in project meetings, stand-ups, etc. Serve as technical lead for moderately complex projects, collaborating with project managers to ensure project scope/risk/budget/etc. are adequately managed. Lead project meetings and workgroups. JOB QUALIFICATIONS Bachelor's Degree in a related field 4+ years of work experience in a related job discipline PREFERRED QUALIFICATIONS Bachelor's degree in a computer science, statistics, applied mathematics, data management, information systems, information science or a related quantitative field Experience working in cross-functional teams and collaborating with business stakeholders in support of a departmental and/or multi-departmental data mgmt and analytics initiative Demonstrated ability to adapt quickly to evolving technologies, business needs, and modern engineering practices. Advanced experience developing scalable front-end applications using React and TypeScript. Strong understanding of localization frameworks and best practices to support multi-language and global product experiences. Proficiency with TailwindCSS for building maintainable, responsive, and accessible UI components. Expertise in writing high-quality, maintainable unit tests using Jest or similar frameworks. Hands-on experience with Radix UI and component-driven design systems. Strong working knowledge of Redux or other state-management patterns in complex front-end applications. Proficiency in .NET development, including building and maintaining backend services. Experience designing and implementing Minimal APIs in .NET for lightweight, high-performance services. Strong understanding of microservices architecture, including inter-service communication, scalability, and observability. Expertise working with Entity Framework Core and PostgreSQL, including performance tuning and schema design. Experience developing comprehensive unit test strategies across both front-end and back-end services. Hands-on experience configuring and maintaining CI/CD pipelines using GitHub Actions. Experience with Azure cloud services, including deploying and monitoring applications in production environments. Primary Location Remote Schedule Full time Shift Day (United States of America) Department IS Digital Health Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $100,526.40 - $130,686.40 About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email applicationassistance@cchmc.org. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email applicationassistance@cchmc.org.

Analyze, design, support, maintain, enhance, and implement moderately complex systems to improve business operations and employee experience while collaborating with cross-functional teams. | Bachelor’s degree or equivalent, 2+ years related experience, Epic Cheers CRM certification within 6 months, preferred Salesforce experience, strong CRM workflow knowledge in healthcare, and familiarity with project management methodologies. | Description: • Analyze, design, support, maintain, enhance, and implement moderately complex systems that improve business operations and employee experience. • Identify resources needed to complete small projects and collaborate with Business Systems Analysts. • Support production environments, application configuration, and enhancements of low to moderate complexity. • Partner with cross-functional teams across the organization. • Monitor and evaluate system performance and functionality to avoid issues and prepare for future development needs. Requirements: • Bachelor’s degree OR equivalent combination of education and experience. • Minimum 2 years of work experience in a related job discipline. • Epic Cheers CRM experience and certification (Certification required within 6 months if not already certified). • Preferred Salesforce administration, configuration, or support experience. • Strong understanding of CRM workflows in healthcare, marketing, and patient engagement. • Familiarity with project management methodologies (Agile, Waterfall). • Proven ability to troubleshoot, analyze, and resolve complex technical issues. • Background in process improvement and system optimization within healthcare IT. Benefits: • Medical coverage starting day one of employment. • Competitive retirement plans • Tuition reimbursement for continuing education • Expansive employee discount programs through our many community partners • Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions • Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group • Physical and mental health wellness programs • Relocation assistance available for qualified positions