Cincinnati Children's

Compensation

Full Description

Description: • Analyze, design, support, maintain, enhance, and implement moderately complex systems that improve business operations and employee experience. • Identify resources needed to complete small projects and collaborate with Business Systems Analysts. • Support production environments, application configuration, and enhancements of low to moderate complexity. • Partner with cross-functional teams across the organization. • Monitor and evaluate system performance and functionality to avoid issues and prepare for future development needs. Requirements: • Bachelor’s degree OR equivalent combination of education and experience. • Minimum 2 years of work experience in a related job discipline. • Epic Cheers CRM experience and certification (Certification required within 6 months if not already certified). • Preferred Salesforce administration, configuration, or support experience. • Strong understanding of CRM workflows in healthcare, marketing, and patient engagement. • Familiarity with project management methodologies (Agile, Waterfall). • Proven ability to troubleshoot, analyze, and resolve complex technical issues. • Background in process improvement and system optimization within healthcare IT. Benefits: • Medical coverage starting day one of employment. • Competitive retirement plans • Tuition reimbursement for continuing education • Expansive employee discount programs through our many community partners • Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions • Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group • Physical and mental health wellness programs • Relocation assistance available for qualified positions