Cherokee Federal

Support public health communication projects through content creation, data analysis, and stakeholder collaboration. | Bachelor's degree in relevant field, proficiency in MS Office, experience with plain language, data interpretation skills, and ability to collaborate with experts. | Job Description • **As required by our governmental client, this position requires an active NACI/Tier I clearance or the ability to obtain a NACI /Tier I clearance to be considered. *** • As required by our governmental client, this position requires being a U.S. citizen, lawful resident alien, citizen of American Samoa or other territory owning permanent allegiance to the United States. CNOS is seeking a Health Communication Specialist to support DGMH’s communication initiatives. This position requires expertise in editorial services, data analysis, and strategic communication, with a focus on creating high-quality content for social media, reports, press releases, and public health campaigns. The ideal candidate will collaborate across teams to advance public health communication projects, analyze web and social metrics, and provide guidance on strategic messaging and educational programs. Compensation & Benefits Pay commensurate with experience. $80k- $85k Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Responsibilities Health Communications Specialist Responsibilities Include: • Provide technical editorial and writing support for a variety of materials, including social media posts, CDC INFO press releases, surveillance and webpage metrics reports, talking points, email blasts, factsheets, and PowerPoint presentations. • Support and guide the implementation of public health communication projects, such as CDC’s Clean Slate initiative within CDC Moving Forward, along with other educational and communication activities. • Analyze data from DGMH webpages and PDFs, writing comprehensive reports and presentations for the division (e.g., Quarterly Webpage Metrics Report, Communication Surveillance Reports). • Attend and participate in meetings and training related to CDC Clean Slate and Digital First Editor; share key takeaways with the Office of the Director (OD) Communications team. • Collaborate with multiple stakeholders—including health communicators, subject matter experts, program specialists, policy advisors, and directors—to identify strategic communication priorities and develop actionable items to support OD Comms and Branch Communicators. • Performs other job related duties as assigned Skills Health Communications Specialist Experience, Education, Skills, Abilities requested: • Bachelor's Degree in Journalism , English, Communication, Health Communication, Public Health, or related field. • Proficiency in Microsoft Office Suite (Teams, SharePoint, Word, Outlook, Excel, PowerPoint, OneNote) and MS Automate. • Experience with Plain Language • Proven ability to facilitate group discussions on high-level communication strategies and priorities. • Demonstrated skills in data analysis and interpretation, specifically in metrics from Adobe Analytics, Meltwater Social Listening, and webpage performance. • Ability to collaborate with subject matter experts and communication specialists. • Ability to pass U.S. Government security investigation and Cherokee Federal pre-employment qualifications. • Must pass the pre-employment qualifications of Cherokee Federal Company Information Cherokee Nation Operation Solutions (CNOS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNOS is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com. #CherokeeFederal - SH1 Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar Job Titles • Health Communications Specialist • Communications Strategist • Public Health Communications Specialist • Web Content Coordinator • Communication Project Manager Keywords • Health Communication • CDC Web Platform • Content Migration • Communication Strategy • CDC Clearance Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass the pre-employment qualifications of Cherokee Federal.

Lead and manage projects within the program, develop project plans, engage stakeholders, mitigate risks, and ensure successful project delivery. | Active PMP certification, proficiency in project management methodologies, strong leadership, stakeholder engagement skills, and experience with project management tools like MS Project. | PMO Project Management Lead • ** As required by our governmental client, this position requires being a US Citizen, lawful resident alien, citizen of American. *** The PMO Project Management Lead oversees and manages individual projects within the 4DW Program. Responsibilities include leading projects such as setting up Clinical Data Repositories (CDRs), developing clinical data management tools, or generating clinical quality and compliance reports. This position is remote; however, occasional travel may be required for client or team meetings. Compensation & Benefits: Estimated Starting Salary Range for PMO Project Management Lead: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. PMO Project Management Lead Responsibilities Include: • Lead and manage individual projects within the 4DW Program, providing direction, guidance, and support to project teams. • Develop comprehensive project plans, including scope, objectives, timelines, resource requirements, and deliverables, ensuring alignment with program goals. • Identify and engage key stakeholders, including internal teams, external partners, and clients, to ensure their involvement and support throughout the project lifecycle. • Identify potential risks and issues associated with projects and develop strategies to mitigate them, ensuring successful project delivery. • Allocate resources effectively, including personnel, budget, and equipment, to support project activities and achieve project objectives within the allocated timeframe and budget. • Establish and maintain effective communication channels with project teams, stakeholders, and senior management, providing regular updates on project progress, milestones, and issues. • Implement quality assurance processes and procedures to ensure that project deliverables meet the required standards and specifications. • Manage changes to project scope, schedule, and budget effectively, assessing impacts and communicating changes to stakeholders to maintain alignment with project goals. • Maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and other relevant artifacts, ensuring transparency and accountability. • Monitor project performance against key metrics, identify deviations from the plan, and take corrective actions as necessary. Prepare and present regular progress reports to stakeholders and senior management. • Performs other job-related duties as assigned. PMO Project Management Lead Experience, Education, Skills, Abilities requested: • Minimum Qualification: Active PMI Project Management Professional (PMP) Certification. • Proficiency in project management methodologies such as Agile, Waterfall, or hybrid approaches, with the ability to plan, execute, and monitor projects effectively. • Strong leadership skills to inspire and motivate project teams, foster collaboration, and drive project success. • Ability to effectively engage and manage relationships with diverse stakeholders, including internal teams, external partners, clients, and senior management. • Excellent communication skills, both verbal and written, to articulate project goals, objectives, and progress to stakeholders at all levels of the organization. • Proficiency in Microsoft Project is required. • Strong problem-solving and decision-making skills to identify issues, analyze root causes, and develop effective solutions to overcome challenges. • Proficiency in identifying, assessing, and mitigating project risks to minimize their impact on project outcomes. • Must pass pre-employment qualifications of Cherokee Federal and must be able to obtain a Public Trust clearance through the Government. Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. #CherokeeFederal #LI #LI-RG1 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: • PMO Project Management Lead • PMO Program Manager • PMO Project Lead • PMO Project Director • PMO Project Management Specialist Keywords: • Project Management Office (PMO) • Project Leadership • Stakeholder Management • Program Management • Project Governance Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Develop and maintain cloud-native web applications using AWS services and JavaScript frameworks, support agile product delivery, and document SDLC artifacts. | 3-4 years web development experience, Bachelor's degree, proficiency in JavaScript and Python, WordPress customization skills, and ability to obtain security clearance. | Job Description Journeyman Cloud Computing Specialist/ Web Application Developer As a Cloud Computing Specialist- Web Application Developer at Cherokee Nation Systems Solutions (CNSS) you will act as an IT Cloud Solutions Specialist / Web Application Developer that can interface within an agile product delivery team to build cloud native solutions that meet mission requirements while balancing security, financial, architectural, and mission/business impacts. Compensation & Benefits Estimated Starting Salary Range for Journeyman Cloud Computing Specialist/ Web Application Developer: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.Benefits are subject to change with or without notice. Journeyman Cloud Computing Specialist/ Web Application Developer Responsibilities Include • Documenting user stories based on product owner requirements and backlog • Ingest and visualize data sets from internal and external providers for integration or ingestion into cloud deployed solutions. • Elicit data requirements from the product owner and other stakeholders. • Create/update SDLC documentation based on stakeholder requirements. SDLC documentation includes but is not limited to: Requirements Documentation, Use Case Documentation, Data Flow Documentation, Business Process Flows, Visio system diagrams (of systems and components), Testing Plan, Test Cases, Security Impact Analysis Worksheet, Change Control Request Form. • Support the Product Owner by facilitating user acceptance testing with stakeholders. • Support the scrum team with any additional web/cloud development tasks as necessary. • Develop cloud-based applications using and integrating with AWS native tooling to include: • Python • Javascript / Javascript-based frameworks • API Development • AWS Lambda • AWS API Gateway • AWS DynamoDB • AWS Glue • AWS SageMaker • AWS Cognito • AWS Relational Database Service (RDS) • AWS Simple Storage Service (S3) • AWS CodePipeline • AWS Fargate (Running WordPress CMS and/or containerized workloads) • AWS DataLake • Leverage Infrastructure as Code (IaC), open source and/or other approved tools and resources. • Develop APIs and other application integrations. • Responsible for ensuring participation in an agile software development team. • May be required to perform other software development and analysis activities in support of the development team. • Work collaboratively with cross-functional teams, including designers, developers, and project managers, to deliver high-quality websites on time and within budget. • Performs other job-related duties as assigned. Journeyman Cloud Computing Specialist/ Web Application Developer Experience, Education, Skills, Abilities requested: • Ability to obtain a Public Trust clearance, Common Access Card (CAC). • Bachelor's degree (BS/BA) in web design, computer science, or a related field is required. • Minimum of 3 to 4 years of experience in web design and development, preferably in a federal agency setting. • Configure and customize WordPress sites using plugins, themes, and custom code to meet client requirements. • Develop and implement front-end user stories using HTML, CSS, JavaScript, and responsive design principles Contribute to projects in an Agile development environment, collaborating with cross-functional teams. • Proficiency in web development tools and technologies, including WordPress, HTML5, CSS3, JavaScript, and CMS platforms. • Applied strong visual design skills to create intuitive, user-centered layouts and graphics. • Utilized best practices to optimize website performance, accessibility, and security. • Communicated effectively with team members and stakeholders to gather requirements and deliver project updates. • Demonstrated ability to manage multiple priorities and work independently in fast-paced environments. • Familiar with standard web development methodologies, tools, and frameworks. • Must pass pre-employment qualifications of Cherokee Federal Company Information Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com. #CherokeeFederal Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Lead quality control processes and performance monitoring for a 24x7 IT service desk supporting global users, ensuring compliance with ITIL and HDI standards. | Requires 3+ years quality control experience, strong analytical and communication skills, US citizenship with ability to obtain CBP Public Trust clearance, and familiarity with ITIL/HDI frameworks. | Job Description Cherokee Nation System Solutions (CNSS) is seeking a Project Manager I – Quality Control Lead to support the U.S. Customs and Border Protection (CBP) Office of Information & Technology (OIT). The Quality Control Lead will ensure that Technology Service Desk (TSD) operations meet the highest standards of accuracy, efficiency, and customer service across a 24x7x365 IT support environment. The CBP TSD provides global support to more than 65,000 CBP employees, contractors, trade partners, and participating agencies at over 1,800 worldwide locations, resolving technology issues for nearly 300 enterprise applications and systems. As the Quality Control Lead, you will play a critical role in monitoring, measuring, and improving service desk performance while ensuring compliance with ITIL and HDI best practices. Compensation & Benefits Estimated Starting Salary Range for Project Manager I Quality Control Lead : TBD Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided.Benefits are subject to change with or without notice. Project Manager I Quality Control Lead Responsibilities Include Quality Assurance & Monitoring • Develop, implement, and manage quality control processes to evaluate agent performance across all communication channels (phone, chat, email, self-service). • Conduct call and ticket reviews to ensure compliance with CBP Standard Operating Procedures (SOPs), ITIL guidelines, and HDI standards. • Identify gaps in service delivery, agent productivity, and First Contact Resolution (FCR), recommending corrective actions and improvements. Performance Management & Reporting • Track, analyze, and report on quality metrics, agent availability, ticket resolution times, and customer satisfaction trends. • Provide daily, weekly, and monthly performance briefings to CBP leadership as requested. • Prepare after-action reports for operational events (spikes in call volume, wait times, or outages), including root cause analysis and recommendations. Continuous Improvement • Lead quality-driven initiatives to strengthen service desk operations and customer experience. • Collaborate with supervisors and training teams to address performance gaps through coaching, refresher training, or process updates. • Review and incorporate customer feedback from surveys and direct outreach into continuous improvement efforts. Knowledge & Compliance • Ensure service desk knowledge management content (templates, scripted responses, and knowledge base articles) is being followed and updated as needed. • Verify that training, documentation, and support processes align with quality standards and CBP requirements. • Provide objective evidence of compliance during audits or government reviews. Project Manager I Quality Control Lead Experience, Education, Skills, Abilities requested: Required • In-depth knowledge of service desk best practices. • Minimum of three (3) years of experience performing quality control duties in any field. • Strong analytical skills with the ability to identify trends and recommend improvements. • Excellent communication skills to brief leadership, document findings, and provide feedback to staff. • U.S. citizenship and ability to obtain/maintain a CBP Public Trust clearance. • Must be able to obtain and maintain a CBP Public Trust clearance. Current CBP BI access is preferred. Desired Qualifications • Experience performing quality control in an IT service desk or call center environment. • Familiarity with ITIL and HDI frameworks. • Experience with ServiceNow or similar ITSM tools. • Background in federal IT programs or enterprise-level service desk operations. Company Information Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS , visit cherokee-federal.com. #CherokeeFederal Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles IT Service Desk Quality Assurance Lead Help Desk Quality Control Manager Service Desk Performance Manager Quality Assurance Supervisor – IT Operations Technical Support Quality Lead Keywords IT Service Desk Quality Assurance Help Desk Performance Monitoring ITIL / HDI Quality Standards Technical Support Quality Control Service Desk Operations Management Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note:This position is pending a contract award.If you are interested in a future with Cherokee Federal, APPLY TODAY!Although this is not an approved position, we are accepting applications for this future and anticipated need.