Cherokee Federal

Manage and coordinate Agile projects, facilitate ceremonies, and coach team members to ensure successful project delivery. | Requires 8+ years of experience, PMP certification, and management skills; experience with Agile tools and methodologies. | IT Project Manager II This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. Cherokee Nation System Solutions, LLC is seeking a knowledgeable IT Project Manager II, to perform management of all assigned contractor personnel and overall coordination in support of NOAA Cloud. Applies Scrum Master methodology to streamline team workflows, remove blockers, and provide timely, data‑backed updates to the customer. Compensation & Benefits: Estimated Starting Salary Range for IT Project Manager II: $125,000 – $130,000 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. IT Project Manager II Responsibilities Include: Responsible for maintaining a kanban task board using NOAA approved tools (currently Github enterprise) Responsible for administering a project management tool (Currently GitHub Enterprise - Replacement tool will be JIRA software development and Confluence) Ensure that all submitted documentation completes the OAR Change Control process and any feedback provided by the IT Security Officer, System Owner or Enterprise Architect is addressed prior to moving solutions into production. Coordinate with the contracting organization’s program office to enable timely problem resolution. Facilitate product reporting in line with Agile delivery methods. Ensure Agile development principles are employed; expected to work with the government to develop Product / Sprint plans and reporting in line with Agile delivery approaches. Facilitate an Agile methodology among team members; coach Agile processes and remove impediments. Coordinate and facilitate Agile ceremonies, including, but not limited to: sprint planning meetings, stand-ups, sprint reviews, and retrospectives and provide records consistent with statutory and regulatory requirements. Manage team performance and metrics: Works with product leadership and the team to define relevant metrics that are formulated and utilized for meeting project objectives. Team coaching and coordination: planning and coordinating training and coaching for the team on the Scrum processes. Assist the Product Owner with management of the Product Backlog to maximize value. Due to the agile and changing nature of workload, the contractor may be required to perform other software development and analysis activities in support of the development team such as User Acceptance Testing, system documentation, standard operating procedure documentation, user guide creation and change control documentation. Performs other job-related duties as assigned. IT Project Manager II Experience, Education, Skills, Abilities requested: A bachelor’s degree in management/business or scientific/engineer/technical discipline, or an equivalent combination of education and experience 8+ years of full-time professional experience overseeing staff and complex projects A current Project Management Professional (PMP) certification Must pass pre-employment requirements of Cherokee Federal Company Information: Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE #LI-CG #AppC Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Keywords: Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Lead and manage complex Salesforce programs ensuring timely delivery, stakeholder collaboration, and process optimization. | Minimum of 11 years of work experience, 3-5 years leading enterprise Salesforce projects, relevant certifications, and experience with Agile methodologies. | Salesforce Project Manager ***As required by our governmental client, this position requires being a US Citizen AND an active Secret clearance*** HESFP LLC is seeking a highly experienced and skilled Salesforce Project Manager to lead and oversee the successful implementation and management of an enterprise Salesforce program. The Salesforce Project Manager will be responsible for driving program strategy, managing stakeholders, and ensuring the delivery of high-quality solutions that align with business objectives. Compensation & Benefits: Estimated Starting Salary Range for Salesforce Project Manager: $135-150K Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Salesforce Project Manager Responsibilities Include: Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements. Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones. Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations. Develop and maintain program documentation, including project charters, status reports, and risk management plans. Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation. Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery. Track and report on program metrics, providing regular updates to stakeholders and senior management. Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders. Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly. Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment. Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery. Performs other job-related duties as assigned Salesforce Project Manager Experience, Education, Skills, Abilities requested: Bachelor's degree in Computer Science, Business Administration, or a related field. A Master's degree is preferred. Minimum of eleven (11) years of general work experience. Minimum of 3-5 years experience leading enterprise Salesforce projects and IT Management experience, focusing on Agile projects and PMP or equivalent certification. Will have > (3) years of experience in business process analysis and change management. Maintain Salesforce certifications; Seek to earn additional certifications for Salesforce Preferred public sector experience or multiple Salesforce project implementation experience Strong background in Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, and a solid understanding of Salesforce best practices and industry standards. Proven track record of successfully managing and delivering complex Salesforce programs on time and within budget. Extensive experience in project management methodologies, tools, and techniques, with the ability to effectively plan, execute, and control projects. Excellent leadership and communication skills, with the ability to influence and motivate teams, build relationships, and effectively communicate with stakeholders at all levels. Strong analytical and problem-solving skills, with the ability to think strategically and make sound decisions in complex situations. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable. Experience working in Agile or Scrum methodologies is required. Must pass pre-employment qualifications of Cherokee Federal Must be a U.S. Citizen Must currently hold an active Interim Secret clearance or higher Company Information: HESFP, LLC. is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about HESFP, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE #RG-1 #AppC Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: Salesforce Project Manager Salesforce Delivery Manager CRM Program Manager Salesforce Implementation Manager Salesforce Solutions Manager Keywords: CRM Strategy Stakeholder Management Salesforce Implementation Agile Project Management Change Management Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Manage and coordinate medical personnel services across multiple locations, ensuring operational efficiency, compliance, and high service standards. | Requires a master's degree, 4+ years of leadership in operations, and experience in multi-site or government environments, with strong organizational and communication skills. | This position requires an active Public Trust or the ability to obtain a Public Trust to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. The role of Operations Manager is multifaceted, requiring strong organizational skills, the ability to manage multiple tasks, and effective communication. The role is essential in maintaining the operational efficiency of the contract and in achieving mission objectives. The Operations Manager is responsible for the effective management and coordination of Medical Personnel Services across multiple U.S. Military Entrance Processing Command (USMEPCOM) locations. The position operates in a fast-paced, dynamic environment requiring adaptability, problem-solving, and high emotional intelligence. This role ensures compliance, efficiency, and the continuous availability of qualified medical staff. The ideal candidate is a leader with strong operational oversight skills, capable of driving performance and maintaining high service standards across a geographically dispersed workforce. Compensation & Benefits: Estimated Starting Salary Range for Operations Manager: Commensurate on experience. Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Remote with virtual coordination and occasional travel. Operations Manager Responsibilities Include: • Supervise staff of 5-10 personnel who are responsible for recruitment, onboarding, training, scheduling, and performance management. • Monitor staffing levels to meet mission and contract requirements • Oversee timely and accurate deployment of medical personnel • Conduct forecasting and personnel planning to meet operational needs • Streamline workflows to improve service efficiency and consistency • Conduct regular audits and performance reviews • Resolve discrepancies, and enforce adherence to contractual and regulatory standards • Prepare briefings and deliver reports, updates, and recommendations to leadership • Leverage data and software tools to identify trends and proactively address challenges • Develop, update, and maintain Standard Operating Procedures (SOPs) • Performs other job-related duties as assigned Operations Manager Experience, Education, Skills, Abilities: Required • Master’s degree required. [Prefer degree Operations Management, Project Management, Supply Chain, or related field] • Minimum 4 years of leadership experience in operations management, preferably in a multi-site, military or government contract environment. • Willingness to travel as needed. • Strong organizational, communication, and leadership skills. • Excellent skills in turning information into briefings/reports for decision • Must pass pre-employment qualifications of Cherokee Federal • Advanced MS Word, Excel, and PowerPoint skills Preferred • Experience managing teams of 10 or more • Proven success managing diverse teams and driving operational excellence • Experience with military or government planning • Familiarity with USMEPCOM processes • Lean Six Sigma or other process improvement certification Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: • Operations Manager • Healthcare Program Operations Manager • Regional Operations Manager – Medical Services • Clinical Operations Manager • Executive Officer (XO) • Planner • Multi-Site Operations Manager – Government Services Keywords: • Operations • Planning • Medical • Compliance • Personnel • Leadership Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations.

Oversee multiple projects including clinical data repositories, data migration, and data management tools, ensuring alignment with program goals and compliance. | Experience in program management, PMI PMP or PgMP certification, proficiency in Agile methodologies, and strong organizational and communication skills. | Program Manager As required by our governmental client, this position requires being a U.S. citizen, lawful resident alien, citizen of American. The role of a program manager encompasses planning, designing, and overseeing multiple projects, such as clinical data repositories (CDRs), data migration initiatives, and the lifecycle management of data management tools. They are responsible for reporting to both the COR (Contracting Officer's Representative) and Government Project Managers, ensuring alignment with project objectives and compliance with regulations. Compensation & Benefits: Estimated Starting Salary Range for Program Manager: $ Pay commensurate with experience. Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Program Manager Responsibilities Include: Develop comprehensive project plans for multiple initiatives, including CDRs, data migration efforts, and data management tool lifecycle, ensuring alignment with program objectives and timelines. Provide guidance and oversight in the design phase of projects, ensuring that solutions meet requirements and align with program goals. Continuously monitor the progress of multiple projects, identifying any deviations from the plan and taking corrective actions as necessary to ensure on-time delivery and quality outcomes. Allocate resources, including personnel, budget, and equipment, across multiple projects to optimize productivity and meet project requirements. Engage with stakeholders, including the COR and Government Project Managers, to provide updates on project status, address concerns, and solicit feedback to ensure alignment with program objectives. Identify potential risks and issues associated with projects and develop strategies to mitigate them, ensuring successful project delivery within scope, schedule, and budget constraints. Establish and implement quality assurance processes and procedures to ensure that project deliverables meet the required standards and specifications. Maintain regular communication channels with project teams, stakeholders, and senior management, providing updates on project progress, milestones, and issues. Manage changes to project scope, schedule, and budget effectively, assessing impacts and communicating changes to stakeholders to maintain alignment with program goals. Prepare and present regular progress reports to the COR, Government PMs, and other stakeholders, documenting project status, achievements, and challenges to ensure transparency and accountability. Drive and expand portfolio growth Build and maintain strong, lasting customer relations Performs other job-related duties as assigned. Program Manager Experience, Education, Skills, Abilities requested: Minimum Qualification: Active PMI Project Management Professional (PMP) or Program Management Professional (PgMP) Certification. Intermediate-Advanced knowledge of Microsoft Office products. Strong organizational and analytical skills. Effective communication skills. Proficiency in Agile methodologies, including Kanban and Scrum project management, is required. Detail-oriented. Ability to undergo a US government federal background investigation, and must be able to pass a drug test. Must pass the pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. #CherokeeFederal #LI-SH1 #LI-REMOTE Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles Program Director Project Manager Program Coordinator Program Administrator Program Supervisor Keywords Program Leadership Project Management Strategic Planning Stakeholder Engagement Program Evaluation Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Lead and manage complex Salesforce programs, coordinate cross-functional teams, and ensure project delivery within scope, time, and budget. | Requires over 11 years of experience, Salesforce project management, certifications, and experience in Agile methodologies, which are not present in your profile. | Salesforce Program Manager ***As required by our governmental client, this position requires being a US Citizen AND an active Public Trust clearance or the ability to obtain this clearance *** HESFP LLC is seeking a highly experienced and skilled Salesforce Program Manager to lead and oversee the successful implementation and management of an enterprise Salesforce program. The Salesforce Program Manager will be responsible for driving program strategy, managing stakeholders, and ensuring the delivery of high-quality solutions that align with business objectives. Compensation & Benefits: Estimated Starting Salary Range for Salesforce Program Manager: $160-200K Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Salesforce Program Manager Responsibilities Include: Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements. Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones. Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations. Develop and maintain program documentation, including project charters, status reports, and risk management plans. Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation. Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery. Track and report on program metrics, providing regular updates to stakeholders and senior management. Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders. Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly. Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment. Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery. Performs other job-related duties as assigned Salesforce Program Manager Experience, Education, Skills, Abilities requested: Bachelor's degree in Computer Science, Business Administration, or a related field. A Master's degree is preferred. Minimum of eleven (11) years of general work experience. Minimum of five (5) years experience leading enterprise Salesforce projects and IT Management experience, focusing on Agile projects and PMP or equivalent certification. Will have at least two (2) years of specialized experience in leading IT DevSecOps projects managing over 15 people on multiple Agile teams. Will have > (3) years of experience in business process analysis and change management. Must be a U.S. Citizen Must have the ability to obtain and maintain a Public Trust clearance if needed Maintain Salesforce certifications; Seek to earn additional certifications for Salesforce Preferred public sector experience or multiple Salesforce project implementation experience Strong background in Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, and a solid understanding of Salesforce best practices and industry standards. Proven track record of successfully managing and delivering complex Salesforce programs on time and within budget. Extensive experience in project management methodologies, tools, and techniques, with the ability to effectively plan, execute, and control projects. Excellent leadership and communication skills, with the ability to influence and motivate teams, build relationships, and effectively communicate with stakeholders at all levels. Strong analytical and problem-solving skills, with the ability to think strategically and make sound decisions in complex situations. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable. Experience working in Agile or Scrum methodologies is required. Must reside in the Washington DC metropolitan area Must pass pre-employment qualifications of Cherokee Federal Company Information: HESFP, LLC. is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about HESFP, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE #RG-1 #AppC Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: Salesforce Project Manager Salesforce Delivery Manager CRM Program Manager Salesforce Implementation Manager Salesforce Solutions Manager Keywords: CRM Strategy Stakeholder Management Salesforce Implementation Agile Project Management Change Management Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Assess and improve business systems, collaborate with stakeholders, and develop system solutions. | Bachelor's degree in a related field, experience in analyzing and designing business systems, and strong communication skills. | Business Systems Analyst *** As required by our governmental client, this position requires being a US Citizen. This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. *** A Business Systems Analyst reviews and analyzes business systems, formulates strategies, writes detailed descriptions of user needs and program functions, and provides consultation on complex projects. They are top-level specialists in developing or modifying computer programs to align with business strategies. Compensation & Benefits: Estimated Starting Salary Range for Business Systems Analyst: $110,000 - $130,000 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Business Systems Analyst Responsibilities Include: Assess current business systems, processes, and workflows. Identify areas for improvement or automation to enhance efficiency and effectiveness. Collaborate with stakeholders to understand business objectives and strategies. Develop and propose system solutions that align with business goals. Clearly articulate user needs, program specifications, and system functionality requirements. Collaborate with software developers and engineers to design and implement solutions. Provide detailed specifications and guidance for the development and modification of computer programs and systems. Serve as a subject matter expert (SME) on business systems and processes. Offer strategic advice and consultation on complex projects and initiatives. Act as a senior-level contributor, providing expertise and leadership. Mentor junior analysts and team members. Lead or participate in cross-functional teams and projects. Performs other job-related duties as assigned. Business Systems Analyst Experience, Education, Skills, Abilities requested: Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field. Analyze business processes and systems to identify opportunities for improvement. Design and develop system solutions that meet business requirements. Conduct workshops and interviews to gather and document detailed business and system requirements. Prepare functional specifications and system documentation. Must pass pre-employment qualifications of Cherokee Federal. Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. #CherokeeFederal #LI #LI-RG1 #LI-Remote Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles Business Systems Consultant Senior Business Analyst Systems Integration Analyst IT Business Systems Analyst Business Process Systems Analyst Keywords Business Analysis System Requirements Process Improvement IT Solutions System Integration Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Develop and maintain cloud-native web applications using AWS services and JavaScript frameworks, support agile product delivery, and document SDLC artifacts. | 3-4 years web development experience, Bachelor's degree, proficiency in JavaScript and Python, WordPress customization skills, and ability to obtain security clearance. | Job Description Journeyman Cloud Computing Specialist/ Web Application Developer As a Cloud Computing Specialist- Web Application Developer at Cherokee Nation Systems Solutions (CNSS) you will act as an IT Cloud Solutions Specialist / Web Application Developer that can interface within an agile product delivery team to build cloud native solutions that meet mission requirements while balancing security, financial, architectural, and mission/business impacts. Compensation & Benefits Estimated Starting Salary Range for Journeyman Cloud Computing Specialist/ Web Application Developer: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.Benefits are subject to change with or without notice. Journeyman Cloud Computing Specialist/ Web Application Developer Responsibilities Include • Documenting user stories based on product owner requirements and backlog • Ingest and visualize data sets from internal and external providers for integration or ingestion into cloud deployed solutions. • Elicit data requirements from the product owner and other stakeholders. • Create/update SDLC documentation based on stakeholder requirements. SDLC documentation includes but is not limited to: Requirements Documentation, Use Case Documentation, Data Flow Documentation, Business Process Flows, Visio system diagrams (of systems and components), Testing Plan, Test Cases, Security Impact Analysis Worksheet, Change Control Request Form. • Support the Product Owner by facilitating user acceptance testing with stakeholders. • Support the scrum team with any additional web/cloud development tasks as necessary. • Develop cloud-based applications using and integrating with AWS native tooling to include: • Python • Javascript / Javascript-based frameworks • API Development • AWS Lambda • AWS API Gateway • AWS DynamoDB • AWS Glue • AWS SageMaker • AWS Cognito • AWS Relational Database Service (RDS) • AWS Simple Storage Service (S3) • AWS CodePipeline • AWS Fargate (Running WordPress CMS and/or containerized workloads) • AWS DataLake • Leverage Infrastructure as Code (IaC), open source and/or other approved tools and resources. • Develop APIs and other application integrations. • Responsible for ensuring participation in an agile software development team. • May be required to perform other software development and analysis activities in support of the development team. • Work collaboratively with cross-functional teams, including designers, developers, and project managers, to deliver high-quality websites on time and within budget. • Performs other job-related duties as assigned. Journeyman Cloud Computing Specialist/ Web Application Developer Experience, Education, Skills, Abilities requested: • Ability to obtain a Public Trust clearance, Common Access Card (CAC). • Bachelor's degree (BS/BA) in web design, computer science, or a related field is required. • Minimum of 3 to 4 years of experience in web design and development, preferably in a federal agency setting. • Configure and customize WordPress sites using plugins, themes, and custom code to meet client requirements. • Develop and implement front-end user stories using HTML, CSS, JavaScript, and responsive design principles Contribute to projects in an Agile development environment, collaborating with cross-functional teams. • Proficiency in web development tools and technologies, including WordPress, HTML5, CSS3, JavaScript, and CMS platforms. • Applied strong visual design skills to create intuitive, user-centered layouts and graphics. • Utilized best practices to optimize website performance, accessibility, and security. • Communicated effectively with team members and stakeholders to gather requirements and deliver project updates. • Demonstrated ability to manage multiple priorities and work independently in fast-paced environments. • Familiar with standard web development methodologies, tools, and frameworks. • Must pass pre-employment qualifications of Cherokee Federal Company Information Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com. #CherokeeFederal Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Lead quality control processes and performance monitoring for a 24x7 IT service desk supporting global users, ensuring compliance with ITIL and HDI standards. | Requires 3+ years quality control experience, strong analytical and communication skills, US citizenship with ability to obtain CBP Public Trust clearance, and familiarity with ITIL/HDI frameworks. | Job Description Cherokee Nation System Solutions (CNSS) is seeking a Project Manager I – Quality Control Lead to support the U.S. Customs and Border Protection (CBP) Office of Information & Technology (OIT). The Quality Control Lead will ensure that Technology Service Desk (TSD) operations meet the highest standards of accuracy, efficiency, and customer service across a 24x7x365 IT support environment. The CBP TSD provides global support to more than 65,000 CBP employees, contractors, trade partners, and participating agencies at over 1,800 worldwide locations, resolving technology issues for nearly 300 enterprise applications and systems. As the Quality Control Lead, you will play a critical role in monitoring, measuring, and improving service desk performance while ensuring compliance with ITIL and HDI best practices. Compensation & Benefits Estimated Starting Salary Range for Project Manager I Quality Control Lead : TBD Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided.Benefits are subject to change with or without notice. Project Manager I Quality Control Lead Responsibilities Include Quality Assurance & Monitoring • Develop, implement, and manage quality control processes to evaluate agent performance across all communication channels (phone, chat, email, self-service). • Conduct call and ticket reviews to ensure compliance with CBP Standard Operating Procedures (SOPs), ITIL guidelines, and HDI standards. • Identify gaps in service delivery, agent productivity, and First Contact Resolution (FCR), recommending corrective actions and improvements. Performance Management & Reporting • Track, analyze, and report on quality metrics, agent availability, ticket resolution times, and customer satisfaction trends. • Provide daily, weekly, and monthly performance briefings to CBP leadership as requested. • Prepare after-action reports for operational events (spikes in call volume, wait times, or outages), including root cause analysis and recommendations. Continuous Improvement • Lead quality-driven initiatives to strengthen service desk operations and customer experience. • Collaborate with supervisors and training teams to address performance gaps through coaching, refresher training, or process updates. • Review and incorporate customer feedback from surveys and direct outreach into continuous improvement efforts. Knowledge & Compliance • Ensure service desk knowledge management content (templates, scripted responses, and knowledge base articles) is being followed and updated as needed. • Verify that training, documentation, and support processes align with quality standards and CBP requirements. • Provide objective evidence of compliance during audits or government reviews. Project Manager I Quality Control Lead Experience, Education, Skills, Abilities requested: Required • In-depth knowledge of service desk best practices. • Minimum of three (3) years of experience performing quality control duties in any field. • Strong analytical skills with the ability to identify trends and recommend improvements. • Excellent communication skills to brief leadership, document findings, and provide feedback to staff. • U.S. citizenship and ability to obtain/maintain a CBP Public Trust clearance. • Must be able to obtain and maintain a CBP Public Trust clearance. Current CBP BI access is preferred. Desired Qualifications • Experience performing quality control in an IT service desk or call center environment. • Familiarity with ITIL and HDI frameworks. • Experience with ServiceNow or similar ITSM tools. • Background in federal IT programs or enterprise-level service desk operations. Company Information Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSS , visit cherokee-federal.com. #CherokeeFederal Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles IT Service Desk Quality Assurance Lead Help Desk Quality Control Manager Service Desk Performance Manager Quality Assurance Supervisor – IT Operations Technical Support Quality Lead Keywords IT Service Desk Quality Assurance Help Desk Performance Monitoring ITIL / HDI Quality Standards Technical Support Quality Control Service Desk Operations Management Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note:This position is pending a contract award.If you are interested in a future with Cherokee Federal, APPLY TODAY!Although this is not an approved position, we are accepting applications for this future and anticipated need.