ChenMed

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling and inquiries. They are accountable for providing excellent customer service and supporting better patient health through each interaction. | A high school diploma or GED is required along with a minimum of 2 years of customer service experience, preferably in a call center or healthcare setting. Proficiency in Microsoft Office and web-based CRM systems is also necessary. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient services interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The schedule for this position is Mon-Thursday and Saturdays from 8:00AM-5:00PM Eastern time. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. Responds to patient inquiries based on the ChenMed core model for care. Escalates issues/concerns as appropriate. Makes appropriate and timely decisions according to department standards, procedures and policies. Documents interactions using web-based technology. Maintains business relationship by providing prompt and accurate service to promote loyalty. Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Competent-level business acuity Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods Exceptional verbal communication skills including active listening Excellent organizational and multi-tasking skills Passion for serving others, particularly seniors, with initiative-taking solutions Ability to successfully operate in a demanding environment Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred) EDUCATION AND EXPERIENCE CRITERIA: High school diploma or GED equivalent required A minimum of 2 year of customer service experience required; in a call center or similar environment. A minimum of 1 year experience working in a fast-paced medical or healthcare setting Experience with web-based customer relationship management systems PAY RANGE: $16.5 - $23.56 Hourly EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote Who We Are ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors. Our vision To positively change American healthcare through primary care innovation for the neediest populations. Our mission To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.

Provide primary care as a board-certified physician in internal medicine or related specialty, maintaining certification and licensure. | Must have MD or DO degree, board eligibility or certification in internal medicine or related specialty, current state medical license, DEA number, and BLS certification. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. EDUCATION AND EXPERIENCE CRITERIA: • MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required • Must be able to obtain a State Medical License or already have a current, active State Medical License for the state(s) in which he/she will be working • Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred. Board Eligibility is required • Once Board certified, PCP will maintain board certification in their specialty by doing necessary MOC, CME and/or retaking board exams as required • Must have a current DEA number for schedule II-V controlled substances • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment. PAY RANGE: $214,700 - $306,714 Salary EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Coordinate patient referrals, schedule appointments, communicate with patients and providers, and manage insurance authorizations to ensure completion of specialty care visits. | High school diploma, minimum 1 year referral experience in healthcare, knowledge of insurance platforms, and strong organizational and communication skills. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization’s patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • .Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers. • Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care. • Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location. • Uses web-based insurance platforms to generate referral authorizations. • Effectively communicates the physicians/clinicians needs or outstanding items to patients. • Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment. • Ensures any missed external appointments are rescheduled and communicated to the PCP. • Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner. • Provides extraordinary customer service to all internal and external customers. • Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of medical terminology, CPT, HCPCS and ICD coding desired • An understanding of the company's patient population, including the complexities of Medicare programs • Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner. • An understanding of the company's patient population, including the complexities of Medicare programs • Detail-oriented with the ability to multi-task. • Able to exercise proper phone etiquette. • Ability to navigate proficiently through computer software systems & use technology. • Ability to work well with patients, colleagues, physicians and other personnel in a professional manner. • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software. • Spoken and written fluency in English; bilingual preferred. EDUCATION AND EXPERIENCE CRITERIA: • High School diploma or equivalent required • A minimum of 1 year of referral experience in a healthcare setting required. • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred. • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred • Healthcare experience within the Medicare Advantage population preferred. • Medical Assistant certification preferred • CPR for Healthcare Providers is preferred PAY RANGE: $16.5 - $23.56 Hourly EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Manage full lifecycle recruiting for clinical candidates, develop and execute recruiting strategies, collaborate with clinical leaders, and provide a high-touch candidate experience. | 10+ years recruiting experience, 5+ years physician recruiting preferred, BA/BS or equivalent experience, strong knowledge of recruiting tools and strategies, excellent negotiation and communication skills, ability to travel up to 25%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Recruiter 3 is primarily responsible for overseeing the recruiting and vetting process for new clinical candidates. The incumbent in this role focuses on the VIP customer experience and serves as a driver of business outcomes through best in class recruiting strategy and execution. He/She serves as a strategic advisor to our internal customers and executive leadership across the ChenMed family of companies in the creation and execution of dynamic recruiting strategies. Essential Job Duties/Responsibilities • Executes full lifecycle recruiting which includes developing search, sourcing and interview strategies. Seeks passive and active (semi-active) leads through online marketplaces/channels like, but not limited to: selective job boards, social media channels, internet searches, LinkedIn, Google and other search channels. Connects with qualified candidates, evaluates credentials, conducts in-depth candidate interviews and presents dossiers of recommended candidates to hiring managers and internal stakeholders. • Drives an effective and efficient talent strategy in support of the business. Absorbs the business model and recruitment strategy to deliver exceptional recruiting outcomes. • Collaborates with Clinical Leaders to design and execute integrated Physician talent strategies. • Maintains and suggests innovative recruitment tools, technologies and best practices. Leverages data and analytics to develop recruiting strategies and influence business outcomes. • Assists divisional clinical recruitment leaders in identifying and leveraging opportunities that impact quality, cost and speed of service delivery. • Educates internal clients on physician recruiting best practices and labor market dynamics. Utilizes research and competitive intelligence (including but not limited to local market intelligence on offers, supply and demand, etc.) • Networks and builds a robust and continuous talent pipeline, attracts and assesses highly skilled and credentialed professionals to join ChenMed. • Builds trusted and influential advisor relationships with clinical leaders and center clinicians through consistent and continuous consultation on critical clinical talent gaps. • Nurtures long standing candidate relationships and executes a high-level, white glove support recruitment experience for the candidate. Serves as the primary negotiator and closer with selected candidates. • Partners with clinical leadership and other COEs, including, but not limited to: Total Rewards, Marketing, Talent Acquisition and Legal to ensure ChenMed is able to attract, motivate and retain the best talent. • Maintains valuable knowledge of recruiting trends and best practices impacting the market he/she supports. Establishes relationships with local community experts (including, but not limited to realtors, schools, special needs vendors, etc.) • Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills And Abilities • Advanced-level business acumen • Expertise in Clinical recruiting best practices at every phase of the recruiting lifecycle • Expert knowledge clinical recruiting best practices at every phase of the recruiting lifecycle • Superb knowledge of social media platforms as it pertains to clinical recruitment and building a strong talent pipeline • Superb physician recruiting knowledge, expertise and understanding • Knowledge of web-based candidate tracking system management and reporting; familiarity with multiple candidate-sourcing websites and tools • Keen understanding of legal issues that impact physician recruiting activities, namely restrictive covenants • Strong negotiation skills and physician compensation knowledge • Strong technical skills and strong people skills with a meticulous personality • Superb organizational and follow-up skills; ability to prioritize and process a high volume of work while maintaining the highest quality • Skillful at building core relationships, establishing credibility and as an influential communicator • A consulting mentality combined with high learning and change agility; a natural collaborator who is driven to win collectively as a team • Driven to excel as an individual and optimize team performance; well-versed in the history and culture of the company • Political savvy and executive presence to effectively partner with market and senior leadership and interact with a physician candidate population • History of flawless execution and a strong ability to multi-task in a fast paced, deadline-oriented, high-demand environment • Ability to think strategically and focus on flawless operational and tactical execution • Ability to craft effective recruiting strategies, execute at a high level and solve complex recruiting problems • Ability to easily build rapport, trust and influence with candidates • Ability to engage the potential recruit quickly • Ability to work successfully in an environment with high visibility and the ability to manage complex and sensitive situations independently • Ability to travel to conferences representing the company while gathering leads for recruitment purposes • Ability to join virtual and in-person clinical job fairs as needed • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, regionally and nationwide up to 25% of the time; flexible to work after-hours and weekends as needed • Spoken and written fluency in English • This job requires use and exercise of sound independent judgment and discretion Education And Experience Criteria • BA/BS degree in Human Resources or a related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis • A minimum of 10 years’ overall work experience as a recruiter required • A minimum of 5 years’ as a physician recruiter strongly desired • Certified Physician/Provider Recruitment Professional (CPRP) certification preferred • Experience with Workday and/or Phenom People a strong plus • Experience in both a corporate environment and search firm experienced preferred Pay Range $81,202 - $116,002 Salary Employee Benefits https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Lead full lifecycle recruiting for clinical candidates, develop and execute physician talent strategies, build strong candidate pipelines, and partner with leadership to meet hiring goals. | Requires 10+ years recruiting experience with 5+ years in physician recruiting preferred, BA/BS degree or equivalent experience, strong negotiation and strategic recruiting skills, and willingness to travel up to 25%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Recruiter 3 is primarily responsible for overseeing the recruiting and vetting process for new clinical candidates. The incumbent in this role focuses on the VIP customer experience and serves as a driver of business outcomes through best in class recruiting strategy and execution. He/She serves as a strategic advisor to our internal customers and executive leadership across the ChenMed family of companies in the creation and execution of dynamic recruiting strategies. Essential Job Duties/Responsibilities • Executes full lifecycle recruiting which includes developing search, sourcing and interview strategies. Seeks passive and active (semi-active) leads through online marketplaces/channels like, but not limited to: selective job boards, social media channels, internet searches, LinkedIn, Google and other search channels. Connects with qualified candidates, evaluates credentials, conducts in-depth candidate interviews and presents dossiers of recommended candidates to hiring managers and internal stakeholders. • Drives an effective and efficient talent strategy in support of the business. Absorbs the business model and recruitment strategy to deliver exceptional recruiting outcomes. • Collaborates with Clinical Leaders to design and execute integrated Physician talent strategies. • Maintains and suggests innovative recruitment tools, technologies and best practices. Leverages data and analytics to develop recruiting strategies and influence business outcomes. • Assists divisional clinical recruitment leaders in identifying and leveraging opportunities that impact quality, cost and speed of service delivery. • Educates internal clients on physician recruiting best practices and labor market dynamics. Utilizes research and competitive intelligence (including but not limited to local market intelligence on offers, supply and demand, etc.) • Networks and builds a robust and continuous talent pipeline, attracts and assesses highly skilled and credentialed professionals to join ChenMed. • Builds trusted and influential advisor relationships with clinical leaders and center clinicians through consistent and continuous consultation on critical clinical talent gaps. • Nurtures long standing candidate relationships and executes a high-level, white glove support recruitment experience for the candidate. Serves as the primary negotiator and closer with selected candidates. • Partners with clinical leadership and other COEs, including, but not limited to: Total Rewards, Marketing, Talent Acquisition and Legal to ensure ChenMed is able to attract, motivate and retain the best talent. • Maintains valuable knowledge of recruiting trends and best practices impacting the market he/she supports. Establishes relationships with local community experts (including, but not limited to realtors, schools, special needs vendors, etc.) • Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills And Abilities • Advanced-level business acumen • Expertise in Clinical recruiting best practices at every phase of the recruiting lifecycle • Expert knowledge clinical recruiting best practices at every phase of the recruiting lifecycle • Superb knowledge of social media platforms as it pertains to clinical recruitment and building a strong talent pipeline • Superb physician recruiting knowledge, expertise and understanding • Knowledge of web-based candidate tracking system management and reporting; familiarity with multiple candidate-sourcing websites and tools • Keen understanding of legal issues that impact physician recruiting activities, namely restrictive covenants • Strong negotiation skills and physician compensation knowledge • Strong technical skills and strong people skills with a meticulous personality • Superb organizational and follow-up skills; ability to prioritize and process a high volume of work while maintaining the highest quality • Skillful at building core relationships, establishing credibility and as an influential communicator • A consulting mentality combined with high learning and change agility; a natural collaborator who is driven to win collectively as a team • Driven to excel as an individual and optimize team performance; well-versed in the history and culture of the company • Political savvy and executive presence to effectively partner with market and senior leadership and interact with a physician candidate population • History of flawless execution and a strong ability to multi-task in a fast paced, deadline-oriented, high-demand environment • Ability to think strategically and focus on flawless operational and tactical execution • Ability to craft effective recruiting strategies, execute at a high level and solve complex recruiting problems • Ability to easily build rapport, trust and influence with candidates • Ability to engage the potential recruit quickly • Ability to work successfully in an environment with high visibility and the ability to manage complex and sensitive situations independently • Ability to travel to conferences representing the company while gathering leads for recruitment purposes • Ability to join virtual and in-person clinical job fairs as needed • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, regionally and nationwide up to 25% of the time; flexible to work after-hours and weekends as needed • Spoken and written fluency in English • This job requires use and exercise of sound independent judgment and discretion Education And Experience Criteria • BA/BS degree in Human Resources or a related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis • A minimum of 10 years’ overall work experience as a recruiter required • A minimum of 5 years’ as a physician recruiter strongly desired • Certified Physician/Provider Recruitment Professional (CPRP) certification preferred • Experience with Workday and/or Phenom People a strong plus • Experience in both a corporate environment and search firm experienced preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Manage full lifecycle recruiting for clinical candidates, develop and execute recruiting strategies, collaborate with clinical leaders, and provide a high-touch candidate experience. | 10+ years recruiting experience, 5+ years physician recruiting preferred, BA/BS or equivalent experience, strong knowledge of recruiting tools and strategies, excellent negotiation and communication skills, ability to travel up to 25%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Recruiter 3 is primarily responsible for overseeing the recruiting and vetting process for new clinical candidates. The incumbent in this role focuses on the VIP customer experience and serves as a driver of business outcomes through best in class recruiting strategy and execution. He/She serves as a strategic advisor to our internal customers and executive leadership across the ChenMed family of companies in the creation and execution of dynamic recruiting strategies. Essential Job Duties/Responsibilities • Executes full lifecycle recruiting which includes developing search, sourcing and interview strategies. Seeks passive and active (semi-active) leads through online marketplaces/channels like, but not limited to: selective job boards, social media channels, internet searches, LinkedIn, Google and other search channels. Connects with qualified candidates, evaluates credentials, conducts in-depth candidate interviews and presents dossiers of recommended candidates to hiring managers and internal stakeholders. • Drives an effective and efficient talent strategy in support of the business. Absorbs the business model and recruitment strategy to deliver exceptional recruiting outcomes. • Collaborates with Clinical Leaders to design and execute integrated Physician talent strategies. • Maintains and suggests innovative recruitment tools, technologies and best practices. Leverages data and analytics to develop recruiting strategies and influence business outcomes. • Assists divisional clinical recruitment leaders in identifying and leveraging opportunities that impact quality, cost and speed of service delivery. • Educates internal clients on physician recruiting best practices and labor market dynamics. Utilizes research and competitive intelligence (including but not limited to local market intelligence on offers, supply and demand, etc.) • Networks and builds a robust and continuous talent pipeline, attracts and assesses highly skilled and credentialed professionals to join ChenMed. • Builds trusted and influential advisor relationships with clinical leaders and center clinicians through consistent and continuous consultation on critical clinical talent gaps. • Nurtures long standing candidate relationships and executes a high-level, white glove support recruitment experience for the candidate. Serves as the primary negotiator and closer with selected candidates. • Partners with clinical leadership and other COEs, including, but not limited to: Total Rewards, Marketing, Talent Acquisition and Legal to ensure ChenMed is able to attract, motivate and retain the best talent. • Maintains valuable knowledge of recruiting trends and best practices impacting the market he/she supports. Establishes relationships with local community experts (including, but not limited to realtors, schools, special needs vendors, etc.) • Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills And Abilities • Advanced-level business acumen • Expertise in Clinical recruiting best practices at every phase of the recruiting lifecycle • Expert knowledge clinical recruiting best practices at every phase of the recruiting lifecycle • Superb knowledge of social media platforms as it pertains to clinical recruitment and building a strong talent pipeline • Superb physician recruiting knowledge, expertise and understanding • Knowledge of web-based candidate tracking system management and reporting; familiarity with multiple candidate-sourcing websites and tools • Keen understanding of legal issues that impact physician recruiting activities, namely restrictive covenants • Strong negotiation skills and physician compensation knowledge • Strong technical skills and strong people skills with a meticulous personality • Superb organizational and follow-up skills; ability to prioritize and process a high volume of work while maintaining the highest quality • Skillful at building core relationships, establishing credibility and as an influential communicator • A consulting mentality combined with high learning and change agility; a natural collaborator who is driven to win collectively as a team • Driven to excel as an individual and optimize team performance; well-versed in the history and culture of the company • Political savvy and executive presence to effectively partner with market and senior leadership and interact with a physician candidate population • History of flawless execution and a strong ability to multi-task in a fast paced, deadline-oriented, high-demand environment • Ability to think strategically and focus on flawless operational and tactical execution • Ability to craft effective recruiting strategies, execute at a high level and solve complex recruiting problems • Ability to easily build rapport, trust and influence with candidates • Ability to engage the potential recruit quickly • Ability to work successfully in an environment with high visibility and the ability to manage complex and sensitive situations independently • Ability to travel to conferences representing the company while gathering leads for recruitment purposes • Ability to join virtual and in-person clinical job fairs as needed • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, regionally and nationwide up to 25% of the time; flexible to work after-hours and weekends as needed • Spoken and written fluency in English • This job requires use and exercise of sound independent judgment and discretion Education And Experience Criteria • BA/BS degree in Human Resources or a related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis • A minimum of 10 years’ overall work experience as a recruiter required • A minimum of 5 years’ as a physician recruiter strongly desired • Certified Physician/Provider Recruitment Professional (CPRP) certification preferred • Experience with Workday and/or Phenom People a strong plus • Experience in both a corporate environment and search firm experienced preferred Pay Range $81,202 - $116,002 Salary Employee Benefits https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Manage day-to-day center operations including scheduling optimization, patient experience, workforce planning, staff onboarding, and retention. | Requires 5+ years in medical clinic or hospital operations and 3+ years supervisory experience in a regulated healthcare environment with a BA/BS degree or equivalent experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. • Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. • Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients • Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. • Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. • Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. • Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. • Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. • Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. • Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. • Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. • Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives • Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Spoken and written fluency in English • This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required • A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required • A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Lead and oversee third-party provider enrollment partner to ensure timely and accurate provider enrollment and recredentialing, manage credentialing processes, provide updates and training, and identify process improvements. | Minimum 5 years credentialing/enrollment experience, knowledge of payer enrollment rules and credentialing standards, strong communication and organizational skills, proficiency in Microsoft Office, and willingness to travel up to 10%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Lead, Provider Enrollment Coordinator is responsible managing/overseeing ChenMed’s third-party provider enrollment partner to ensure accurate and timely provider enrollment submissions of our new providers with market payers as well as, ensuring that recredentialing is processed in a timely fashion. The incumbent in this role is also responsible for assessing and providing continuous improvement recommendations to the provider enrollment process, co-facilitating improvement design sessions in coordination with Talent Acquisition, HR Services and Systems, Network and Operations team members and training respective departments on processes and guidelines. He/She serves as the primary point of contact for resolving market questions and issues related to providers' credential status. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Leads weekly calls with provider enrollment third party partner to ensure enrollment and recredentialing is being processed in a timely fashion. • Coordinates and monitors credentialing activities processed by provider enrollment partner to ensure timely processing of provider payor and facility applications, including supporting the collection of any required documents from providers, as needed. • Manages the acquisition of professional state licenses through ChenMed’s third-party provider enrollment partner. • Conducts monthly payer rosters validations to ensure accurate primary practice locations, panel status and directory visibility with health plans and Provider Enrollment vendor, ensuring alignment. • Provides credentialing status updates to markets on new providers. • Maintains current credentialing requirements and point of contact with each payor. • Supports Credentialing Manager with new market projects • Fields and resolve credentialing related questions and issues from markets. • Identifies process improvement opportunities and presents recommendations to Credentialing Manager and other leadership stakeholders. • Identifies issues that require additional investigation and evaluation, validates discrepancies with provider payor participation statuses and ensures appropriate follow up. • Implements improvement opportunities by creating or updating documentation and training resources. • Serves as the primary point of contact to work with Legal, Risk, Compliance and Billing departments to ensure seamless submission of enrollment and recredentialing occurs. • Serves as the primary point of contact for PCP recruiters on providing clinical ready effective dates for incoming providers. • Compiles and maintains current and accurate credentials information for all providers using Workday • Obtains provider information for web-based applications and credentialing databases such as PECOS and CAQH during initial new hire/onboarding of clinicians. • Obtains professional liability insurance for provider and forwards to Provider Enrollment vendor. • Completes provider applications for expiring provider credentials to maintain active credentials necessary to maintain enrollment with payors (DEA, State Licensure, National Board Certification, and CDS as applicable). KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of Medicare, Medicaid, and Commercial Payer Provider Enrollment rules, regulations and guidelines • Knowledge of credentialing requirements such as those outlined NCQA, AAAHC and / or URAC • Knowledge and understanding of the credentialing process • Ability to effectively communicate, both verbally and in writing, with team members, supervisors, providers, clinicians and insurance contacts • Ability to maintain complete confidentiality in handling sensitive enrollment issues. • Professional, motivated and pleasant demeanor • Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy • Informational research skills • Strong problem-solving skills are essential. Database management skills including querying, reporting, and document generation • Ability to organize and prioritize work and manage multiple priorities simultaneously to meet deadlines • Ability to work independently with minimal supervision • Ability to establish and maintain effective working relationships with external vendors/contacts and internal stakeholders including providers, management, staff • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time • Spoken and written fluency in English KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of Medicare, Medicaid, and Commercial Payer Provider Enrollment rules, regulations and guidelines • Knowledge of credentialing requirements such as those outlined NCQA, AAAHC and / or URAC • Knowledge and understanding of the credentialing process • Ability to effectively communicate, both verbally and in writing, with team members, supervisors, providers, clinicians and insurance contacts • Ability to maintain complete confidentiality in handling sensitive enrollment issues. • Professional, motivated and pleasant demeanor • Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy • Informational research skills • Strong problem-solving skills are essential. Database management skills including querying, reporting, and document generation • Ability to organize and prioritize work and manage multiple priorities simultaneously to meet deadlines • Ability to work independently with minimal supervision • Ability to establish and maintain effective working relationships with external vendors/contacts and internal stakeholders including providers, management, staff • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time • Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: • BA/BS degree in Healthcare Administration, Business Administration or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required • A minimum of 5 years work experience as a Credentialing/Physician Enrollment Coordinator or a similar role required • A minimum of 1 year of Medical/Payor Credentialing and/or hospital privileging experience required We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Provide telephonic triage and clinical advice to patients remotely, collaborate with care teams, document patient data, and support telehealth nursing practices. | Requires RN licensure with Nurse Licensure Compact multistate license, BLS certification, minimum 3 years acute clinical nursing experience, preferably with triage and virtual care experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, CareLine, PRN is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is: Thursdays 1630-0030 Saturdays 0800-2000 Sundays 0800-2000 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • This is a PRN/Per Diem position, requiring a minimum of 160 hours per year, with scheduling flexibility based on the needs of the department. • Works on an as-needed basis, including nights, weekends and holidays. • Expected to pick up shifts to cover PTO, LOA and other unexpected absences, with some shifts being planned in advance and others requiring minimal notice. • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose and other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcome for the patient and family. • Collaborates with on-call PCP as needed to support expected clinical outcomes. Implements the appropriate protocol to attain the expected outcome. • Evaluates and documents progress toward the anticipated outcome. Assists in ensuring achievement of optimal patient outcomes through use of Telemedicine. Documents interventions in readable, understandable language. • Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Advanced-level business acuity • In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods • Broad nursing knowledge and understanding • Ability and willingness to provide extraordinary customer service and professionalism to all customers • Maintains current nursing knowledge and competency to stays abreast of budding nursing trends and best practices • Excellent written and verbal communication skills through a variety of formats, tools and technologies • Capable of building trust and professional relationships to deliver VIP care across the continuum • Ability to demonstrate excellent clinical judgement • Ability to problem solve • Ability to prioritize and work under pressure • Ability to provide constructive feedback • Ability to effectively collaborate with physicians, patients, family members, colleagues and other team members in a courteous and professional manner • Ability to effectively collaborate with a multidisciplinary team • Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; requires availability to work evening, weekends and/or holidays • Minimum requirement to work 3 holidays in the calendar year. ​ • Spoken and written fluency in English; bilingual (Spanish/Creole) a plus • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure Compact multistate license required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience, in emergency services with triage responsibilities highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Provide telephonic triage and clinical advice to patients remotely, collaborating with care teams and documenting patient interactions. | Requires RN licensure with Nurse Licensure Compact multistate license, BLS certification, 3+ years acute clinical nursing experience, and preferably virtual care experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, CareLine, PRN is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is: Thursdays 1630-0030 Saturdays 0800-2000 Sundays 0800-2000 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • This is a PRN/Per Diem position, requiring a minimum of 160 hours per year, with scheduling flexibility based on the needs of the department. • Works on an as-needed basis, including nights, weekends and holidays. • Expected to pick up shifts to cover PTO, LOA and other unexpected absences, with some shifts being planned in advance and others requiring minimal notice. • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose and other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcome for the patient and family. • Collaborates with on-call PCP as needed to support expected clinical outcomes. Implements the appropriate protocol to attain the expected outcome. • Evaluates and documents progress toward the anticipated outcome. Assists in ensuring achievement of optimal patient outcomes through use of Telemedicine. Documents interventions in readable, understandable language. • Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Advanced-level business acuity • In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods • Broad nursing knowledge and understanding • Ability and willingness to provide extraordinary customer service and professionalism to all customers • Maintains current nursing knowledge and competency to stays abreast of budding nursing trends and best practices • Excellent written and verbal communication skills through a variety of formats, tools and technologies • Capable of building trust and professional relationships to deliver VIP care across the continuum • Ability to demonstrate excellent clinical judgement • Ability to problem solve • Ability to prioritize and work under pressure • Ability to provide constructive feedback • Ability to effectively collaborate with physicians, patients, family members, colleagues and other team members in a courteous and professional manner • Ability to effectively collaborate with a multidisciplinary team • Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; requires availability to work evening, weekends and/or holidays • Minimum requirement to work 3 holidays in the calendar year. • Spoken and written fluency in English; bilingual (Spanish/Creole) a plus • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure Compact multistate license required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience, in emergency services with triage responsibilities highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Lead and manage clinical directors and medical staff across multiple centers, oversee clinical outcomes and market performance, and provide direct patient care as a physician. | MD or DO with board eligibility or certification in Internal Medicine, Family Medicine, Geriatrics or similar, clinical leadership experience, active medical license, and experience managing clinical teams and patient populations. | We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is accountable for center performance objectives, P&L, growth, and culture. In addition to being accountable for the overall clinical outcomes of his/her assigned market, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties. The remainder of their time allocated to leadership responsibilities including Clinical Director performance, engagement, building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors including PCP capacity, market needs, size of centers, patient membership and Regional President direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Directs accountability for clinical outcomes and day-to-day management of Medical Directors in multiple centers within assigned market, with regular presence in the centers under direct management, and under the supervision of the Regional President. • Ensures successful clinical operations and meeting/exceeding plan market earnings. • Manages, mentors and coaches Medical Directors in his/her assigned market to deliver outstanding clinical outcomes. • Oversees and facilitates talent development of the PCPs, NPs, and Medical Directors in his/her centers including, but not limited to leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management. • Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards. • Assists Clinical COE in training of new practitioners within the assigned centers. • Participates in recruiting and interviewing PCP and specialist candidates. • Partners with Clinical COE and Talent Acquisition to support clinical talent lifecycle to accelerate Clinical talent growth, including hiring of PCPs, NPs, and Medical Directors, managing, and mentoring physicians, role modeling exemplary clinical leadership. • Establishes and supports the development and cultivation of successful relationships with payers, specialists, the community, and hospitals, among others, and driving a social media presence locally, as part of the core responsibilities for the role • Monitors and supports overall market culture, responding with urgency to workplace concerns. • Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations. Other duties as assigned and modified at Regional President's discretion, which may include: • Assists Regional President with market quality and performance improvement initiatives. • Oversees monthly scorecard reviews and in conjunction with Clinical Leadership, for delivery of quarterly clinical metric analysis. • Provides training to other ChenMed entities, as needed. • Develops deep relationships with providers and key stakeholders in the market. • Uses the understanding of the local market dynamics to drive clinical initiatives. • Builds clinical credibility and trust to deepen relationships. • Assists with implementation of cost reduction and market clinical strategies. • Delivers outstanding clinical outcomes and service to patient panel as a PCP (20%). • Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Consistently demonstrates the following behavioral competencies: • Customer focus - Builds strong customer relationships and delivers customer-centric solutions. • Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Ensures accountability - Holds self and others accountable to meet commitments. • Drives results - Consistently achieves results, even under tough circumstances. • Develops talent - Develops people to meet both their career goals and the organization's goals. • Drives engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. • Interpersonal savvy - Relating openly and comfortably with diverse groups of people. • Technical knowledge and skills: • Excellent clinical skills. • Knowledge and experience in a managed care delivery system. • Knowledge of clinical outcomes and quality improvement processes. • Experience of population risk management or complex chronic disease care management. • History of being a natural teacher to fellow Physicians. • Other skills and abilities: • Good analytical skills. • Ability to build relationships with external organizations. • Conflict management and resolution skills. • Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook. • Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding. • Ability to travel locally, regionally and nationally up to 30% of the time. • Spoken and written fluency in English • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required • A minimum of 2 years' clinical experience required; 3 years preferred. • Strongly prefer one (1) years' previous experience as Medical Director or equivalent with a Medicare or Medicaid patient population • Board eligibility is required. • Board Certified in Internal Medicine, Family Medicine, Geriatrics or similar is preferred, but hires may have other sub-specialty training and board certification. • Current, active license to practice medicine in State of employment. • High performing physician with a proven track record of clinical leadership experience. • Must have completed all internal physician training and have attained partnership. • Experience with population risk management or complex chronic disease care management. • Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred. • Preferred to be an existing high performing PCP partner and/or Medical Director within the ChenMed core model, with a proven ability to manage a panel of >400 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives. • If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model. PAY RANGE:$250,426 - $357,752 Salary EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Manage and coach referral coordinators, implement referral processes, collaborate with medical and network teams, and oversee referral workflows and specialist relationships. | High school diploma or GED, 1-3 years healthcare experience in referral or care coordination, proficiency in Microsoft Office, and ability to travel locally up to 50%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Manager, Referrals is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times. • Manages, coaches and provides training to Care Coordinators; ensures they are following company processes. Training can also include other roles as needed. • Implements new processes per Referral COE. • Conducts monthly Care Coordinator meetings and weekly visits to medical centers. • Assists Care Coordinators with solving issues pertaining to referrals. • Collaborates with Office Managers to conduct performance evaluations of Referrals Team Members. • Addresses / resolves any customer-service issues. • Works closely with the Management Team and Administrators in relation to strategic business planning. • Manages Referral Approval Process- Use Referral Approval Process Checklist. • Communicates alternative/approvals to Referral Coordinator. • Follows up with MMD/Specialist/MND if no response after 24hours. • Calls and follows up with patients regarding alternatives; uses messaging scripts to speak with patients regarding alternatives. • Processes New Patient Referral Exception from Sales Team (if applicable to your market). • Prepares and runs referral team meeting- Create agenda for meeting. Gather info from Medical Director /Network Director /Referral Manager. • Prepares Referral Team Meeting Minutes and send minutes to Operation Director, Market Medical Director, Market Network Director and Referral COE via email after meetings. • Communication with Network Director regards to PPL- Report any errors, concerns or feedback in regard to PPL providers. • Analyzes Referral Workflow Report. • Generates Weekly Analysis Report and send to Care Coordinators. • Builds and maintains effective long-term relationships and higher level of satisfaction with key specialists with support from network director or associate director. • Conducts site visits to service providers, resolves issues, educates staff/providers on policies and certifies specialists with support of network director or associate director. • Establishes consistent and strong relationships with specialists’ provider offices. • Collaborates with network leaders to identify network gaps. • Identifies root cause of problems and trends; participates in developing solutions. • Works with provider’s and organization staff to resolve the issue and monitor recurrence. • Ensures all elective procedures are entered into HITS prospectively. • Works with tier2/tier 3 specialist to make sure our patients are seen working with the Network Director when necessary. • Looks for trends and referral patterns -work with Network Director- Example: overutilization and dissatisfaction. • Manages Specialist Schedules- Open, close and blocks schedules when advised by Network Director to do so. • Covers for Care Coordinator as needed. • When needed meet with specialist office and Network Director. • Manages time for Care Coordinators with Center Managers. • Maintains PPL in conjunction with Network Director. • Other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Understanding of the communities served by ChenMed, including the complexities of Medicare programs to patients in the healthcare marketplace • Ability to determine proper resolution of problems based on defined alternatives • Able to use Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook • Ability and willingness to travel locally and regionally up to 50% of the time • Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: • High School diploma or GED required • One (1) to three (3) years of healthcare experience such as care coordinator, referral coordinator in a clinical setting, preferably within the Medicare HMO population We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Provide remote telephonic triage and clinical advice to patients, collaborate with care teams, and document patient outcomes using telemedicine technology. | Associate Degree in Nursing required, Nurse Licensure Compact with multistate licenses including Michigan and Illinois within 90 days, BLS certification, and minimum 3 years acute clinical nursing experience with preferred virtual care experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, Remote Triage, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given technology and medium. The registered nurse collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The Schedule For This Position Is Mondays 1630-0830 Tuesdays 1630-0030 Saturdays 0730-1530 Sundays 0730-1530 Essential Job Duties/Responsibilities • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on technology available, monitors a patient’s blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family. • Collaborate with on-call providers as needed to support expected clinical outcomes for the patient and family. • Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes using Telemedicine. Documents interventions in a readable, understandable language. • Aids in enhancing the quality and efficacy of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. Education And Experience Criteria • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure Compact required- multistate nursing license required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience in emergency services or triage responsibilities, highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Provide remote telephonic triage and clinical advice, assess patient symptoms via phone/video, collaborate with care teams, and document patient outcomes. | Associate Degree in Nursing, multistate nurse licensure, BLS certification, 3+ years acute clinical nursing experience, and telehealth experience preferred. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, Remote Triage, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given technology and medium. The registered nurse collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is: Thursdays 1630-0030 Fridays 1630-0030 Saturdays 0800-2000 Sundays 0800-2000 Eastern time zone ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on technology available, monitors a patient’s blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family. • Collaborate with on-call providers as needed to support expected clinical outcomes for the patient and family. • Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes using Telemedicine. Documents interventions in a readable, understandable language. • Aids in enhancing the quality and efficacy of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. EDUCATION AND EXPERIENCE CRITERIA: • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure : Multistate Compact licensure required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience, in emergency services or with triage responsibilities highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Lead and manage primary care providers, oversee clinical outcomes and patient care, provide direct patient care, and coordinate clinical operations at the center. | MD or DO with active licensure, board certification or eligibility in Internal Medicine, Family Medicine, or Geriatrics, clinical experience, DEA license, BLS certification, and leadership skills. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports). The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Independently provides care for patients with acute and chronic illnesses encountered in older adult patients. • Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient. • Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not). • Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs. • Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. • For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market. • Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes. • Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Clinical Director will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company. • Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP’s daily huddles within their center • Leadership rounding with the PCPs (reduced involvement of market clinical leader) • Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other applications used in the company • Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes • Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application. • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required • Current, active MD licensure in State of employment is required • A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner • Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan • Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required • Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required • Must have a current DEA number for schedule II-V controlled substances • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite Skills: Basic Life Support (BLS), Case Management, Chronic Disease, Clinical Medicine, Clinical Outcomes, Coaching, Documentation, English Language, Entrepreneurship, Family Medicine, Financial Management, Geriatrics, Healthcare, Healthcare Quality, Hospital, Internal Medicine, Leadership, Medical Assistance, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Organizational Skills, Patient Care, Performance Management, Primary Care, Process Improvement, Quality Management, Team Lead/Manager, Transitional Care, United States Drug Enforcement Agency (DEA), Willing to Travel About the Company: ChenMed

Oversee day-to-day center operations including staff supervision, patient experience enhancement, scheduling optimization, and workforce planning. | Requires strong leadership and operational management skills to improve patient access, staff engagement, and center performance. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. • Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. • Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients • Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. • Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. • Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. • Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. • Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. • Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. • Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. • Performs other duties as assigned and modified at manager’s discretion. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Coordinate and process patient referrals accurately while communicating with patients, providers, and insurance entities to ensure smooth referral completion. | High school diploma, 1+ year referral experience in healthcare, knowledge of medical terminology and insurance authorization processes, proficiency with web-based insurance sites and Microsoft Office. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Coordinates and processes patient referrals to completion with precision, detail and accuracy. Definition of completion: • Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days. • Orders have been approved (when needed). • Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc. • Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing). • Completes orders with proper documentation on where patient is scheduled and how patient was notified. • Referrals have been sent to specialist office & confirmed receipt. • Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients. • Enters all Inpatient and Outpatient elective procedures in HITS tool. • Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician. • Participates in Super Huddle and provides updates on high priority patients referrals. • Addresses referral based phone calls for Primary Care Physicians panel. • Completes and addresses phone messages within 24 hours of call. • Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist) • Retrieves consultation notes from the consult tracking tool. • Follows up on all Home Health and DME orders to ensure patient receives services ordered. • Provide extraordinary customer service to all internal and external customers (including patients and other • ChenMed Medical team members) at all times. Utilization of patient messaging tools. • Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of medical terminology, CPT, HCPCS and ICD coding desired • Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties • Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems • Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner • Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software • Ability and willingness to travel locally within the market up to 10% of the time • Spoken and written fluency in English; Bilingual a plus KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of medical terminology, CPT, HCPCS and ICD coding desired • An understanding of the company's patient population, including the complexities of Medicare programs • Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner. • An understanding of the company's patient population, including the complexities of Medicare programs • Detail-oriented with the ability to multi-task. • Able to exercise proper phone etiquette. • Ability to navigate proficiently through computer software systems & use technology. • Ability to work well with patients, colleagues, physicians and other personnel in a professional manner. • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software. • Spoken and written fluency in English; bilingual preferred. EDUCATION AND EXPERIENCE CRITERIA: • High School diploma or equivalent required • A minimum of 1 year of referral experience in a healthcare setting required. • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred. • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred • Healthcare experience within the Medicare Advantage population preferred. • Medical Assistant certification preferred • CPR for Healthcare Providers is preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Not specified in the job description. | Not specified in the job description. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Oversee daily operations, financial performance, staffing, and patient/customer service for multiple medical centers, ensuring operational excellence and growth. | Proven leadership managing large teams and budgets, strong financial acumen, exceptional customer service skills, and ability to collaborate with clinical leadership to meet organizational goals. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Executive Director, Centers administers the day-to-day operations of multiple medical centers. The incumbent in this role is responsible for the overall performance of the operational, economical and people-related center level goals. He/She partners closely with the medical center’s clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. The Executive Director, Center is an individual that, first and foremost, has a strong desire to serve others. The incumbent must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual has a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Owns and operates an average annual budget in excess of $25M for a medical center; staffing approximately 25-40 employees and regularly servicing an average of between 12,001-24,000 patients per year. • Manages people, coordinates and inspires the team and achieves results under challenging circumstances. • Works comfortably with financial statements, and financial concepts, in a service organization. • Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members). • Oversees office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner. • Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions. • Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out. • Addresses and resolves all customer-service or team member issues. • Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records. • Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership. • Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and technology/systems resolutions before increasing costs and complexity. • Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center. • Demonstrates an astute sense of ownership; the successful General Center Manager will drive success of the center from all dimensions – people, finance, service, growth and outcomes, as if they owned the organization. • Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed’s family of companies’ level of service exceeds all other healthcare providers. • Performs other duties as assigned and modified at manager’s discretion. Other responsibilities may include: • Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart. • Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients. • Reviews reports to ensure target metrics are achieved and processes are being followed. • Ensures co-pays are compliantly collected and cash is reconciled and deposited. • Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc. • Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files. • Monitors transportation and housekeeping activities. • Monitors and/or alters team member work schedules, including approval of overtime or vacations. • Collaborates with the Leadership Team and Administrators in relation to strategic business planning. Competencies: • Drives Results: Consistently achieves results, even under tough circumstances. • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals. • Situational Adaptability: Effectively building formal and informal relationship networks inside and outside the organization. • Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions. • Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Manage day-to-day clinical center operations including staff supervision, clinical quality, compliance, patient experience, and operational strategy execution. | Requires active LPN or Certified Medical Assistant license, 5+ years healthcare experience including 2+ years management in clinical settings, clinical certifications, and strong leadership skills. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center’s successful operation. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff. • In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded. • Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages. • Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter. • Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model. • Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed. • Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment. • Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover. • Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies. • Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed. • Completes all required training to dispense medications from medication room. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Highly developed healthcare operations and clinical acumen • Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures • Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work • Excellent oral and written communication skills • Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance • Proven ability to consistently meet and regularly exceed organizational metrics • Ability to nurture and maintain high clinical staff engagement and low turnover • Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff • Capability to effectively resolve problems and achieve team goals • Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations • Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties • Customer-focused, compassionate and empathetic with our patient population and their family members • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time • Spoken and written fluency in English; Bilingual a plus (Spanish/Creole) • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred • Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered • A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required • A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred • IV Therapy certification for LPNs where required by State Board of Nursing • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment • Experience working with geriatric patients is preferred • EMR system experience a plus We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite