ChenMed

Supports recruitment efforts through developing strategies, screening candidates, and collaborating with hiring managers. | Requires experience in full recruiting lifecycle, sourcing strategies, and familiarity with applicant tracking systems, ideally in healthcare. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Talent Acquisition Specialist is responsible for the proactive and strategic sourcing of high quality staff throughout an assigned geographical area utilizing a variety of mediums including recruitment websites, job boards, and social media. He/she will engage in the task of screening potential employees who are located and contacted for interviews. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Screens, interviews, and recommends candidates to hiring managers. • Collaborates with recruiters, operations staff and people services staff to ensure a smooth sourcing and hiring process and identify the right candidates. • Develops innovative, creative, and proactive recruitment / sourcing strategies to develop high quality active and passive candidate pipelines. • Partners with the hiring manager to create the salary offer and manages all candidate correspondence. • Maintains compliance with federal and state regulations concerning employment. • Reviews and sends candidate applications to onboarding. • Researches, coordinates and participates in various offsite recruitment strategies such as career fairs and college recruitment programs to educate the public about job opportunities as well as attract talent. • Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. • Conducts regular follow-up with recruiters to determine the effectiveness of recruiting plans and implementation. Other Responsibilities may include: • Effectively builds and engages with talent communities through social media outlets. • Provides support to markets that are experiencing a significant number of staff vacancies or where the recruiter position is vacant (i.e. assisting Recruiters with recruitment and retention plans). • Identifies and sources appropriate internal talent for current and future open roles within the organization. • Develops, coordinates and implements community-based recruiting initiatives with colleges, churches, local community organizations. • Assists in branding in establishing a recognizable “employer of choice” reputation for ChenMed, both internally and externally. • Facilitates new hire onboarding to assure a smooth transition to the organization as needed. • Assigns technical tests to candidates as needed. • Other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Proven track record of designing and implementing full recruiting life-cycle strategies to attract and hire professional, managerial and technical positions on various levels. • Experience in developing creative recruitment solutions utilizing online job boards, job fairs, advertising, college recruitment, social media, career networks and referral programs. • Excellent and professional written and verbal communications skills. • Strong initiative, ability to anticipate issues proactively. • Ability to succeed in a fast-paced environment. • Proven track record of reliability and responsibility. • Detail oriented with strong organizational and administrative skills. • Discreet, able to handle confidential and proprietary information appropriately. • Strong time management skills and ability to foster relationships with employees at all levels within the organization. • Ability to work under pressure and meet established goals and objectives. • Strong creative problem skills are required. • This position may require 20 % of travel nationwide. EDUCATION AND EXPERIENCE CRITERIA: • BA/BS degree in Human Resources or a closely related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis • A minimum of 4 years Corporate or Field recruiting experience required; in a healthcare environment preferred • Previous experience utilizing the internet, databases, applicant tracking systems, search engines and social media to source active and passive candidates PAY RANGE: $70,396 - $100,565 Salary EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Assist patients with check-in/out, schedule appointments, and provide excellent customer service. | Basic computer skills, strong communication, customer service orientation, and ability to handle administrative tasks. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness. • Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days. • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system. • Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events. • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual. • Clearly communicates information about ChenMed clinical personnel to patients and other individuals. • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary. • Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving. • Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc. • Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. • Participates in daily and weekly huddles to provide details on patients. • Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients. Other responsibilities may include: • Maintains the confidentiality of patients’ personal information and medical records. • Reviews patients’ personal and appointment information for completeness and accuracy. • Transmits correspondence by mail, email or fax. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Exceptional customer service skills and passion for serving others • Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems • Knowledge of ChenMed Medical products, services, standards, policies and procedures • Skilled in operating phones, personal computers, software and other basic IT systems • Ability to communicate with employees, patients and other individuals in a professional and courteous manner • Detail-oriented to ensure accuracy of reports and data • Outstanding verbal and written communication skills • Demonstrated strong listening skills • Positive and professional attitude • Knowledge of ChenMed Medical products, services, standards, policies and procedures • Proficient in Microsoft Office Suite products including Excel, Word and Outlook • Ability and willingness to travel locally and regionally up to 10% of the time • Spoken and written fluency in English PAY RANGE: $14.3 - $20.42 Hourly EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Provides patient education and care coordination for chronic disease management, collaborates with healthcare teams, and develops patient education programs. | Requires a BSN, at least 2 years of specialty nursing experience, RN license, teaching experience, and dialysis experience. | ChenMed is seeking a Registered Nurse (RN) Nephrology for a nursing job in Eastpointe, Michigan. Job Description & Requirements Specialty: Nephrology Discipline: RN Duration: Ongoing Employment Type: Staff Salary will be competitive and based on equitable consideration of qualifications and experience. We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Patient Educator, Specialty (RN) collaborates with medical practitioners and leaders to incorporate chronic disease education into the plan of care for a specialized group of patients. The incumbent in this role is responsible for helping to improve patient health outcomes by promoting and facilitating disease education with the patient and/or family member(s) thereby ensuring their active involvement in care and care decisions. He/She performs direct specialty nursing services to patients as required, ensuring adherence to regulatory standards and all related policies, procedures, and guidelines. The Patient Educator, Specialty (RN), is also accountable for the development and delivery of clinical education to patients that increases their knowledge of disease processes, improves patient engagement in care, and reduces hospital and ER admissions.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Provides chronic disease education relative to quality care for a specific patient population. Coordinates care between their primary care physicians, community specialists and vendor services including hospitals. Monitors chronic disease program performance across multiple medical centers. Identifies gaps and implements improvements in patient and quality outcomes. Assists with the development of strategies for quality improvement and management related to disease education. Collaborates with medical center leaders and PCPs to evaluate, develop and implement patient education programs through needs assessment analysis. Educates patients and/or family member(s) by gaining an understanding of their cultural and religious practices, emotional barriers, desire and motivation to learn, physical and/or cognitive limitations, language barriers and readiness to learn. Identifies opportunities to minimize fragmentation of health care for patients. Encourages decision-making about health care options by ensuring the patient and/or family member(s) understand the patient's health status. Maximizes care skills by observing the patient and/or family member(s) ability to cope with patient's health status/prognosis/outcome and pivoting communication as necessary. Enriches the patient’s overall health by promoting and encouraging healthy lifestyles. Selects, adapts and individualizes patient education information by analyzing available brochures, printed materials, videos and other resources that align with the age, culture, religious practices, language, etc. of the patient. Documents patient care services in patients’ chart and department records as determined by internal policies and procedures and external laws, rules and regulations. Improves quality results by studying, evaluating and re-designing processes; implements changes as needed. Coordinates care activities with transitional care team and case management to decrease hospitalizations and lengths of stay. Develops trusting relationships with internal and external stakeholders to determine areas of opportunity supplemented with remediation strategies. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Strong business acumen and acuity Excellent knowledge and understanding of general nursing and nursing education functions, practices, processes, procedures, techniques and methods Excellent communication and interpersonal skills Skilled in gathering, analyzing, and interpreting information Strong customer service orientation required Ability to work across multiple centers of expertise with a range of stakeholders at different levels Ability to identify problems and recommend solutions Ability to establish priorities and coordinate work activities Must be detail oriented Ability to work effectively, both independently and as part of a team Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software Ability and willingness to travel locally, regionally and nationwide up to 40% of the time Spoken and written fluency in English This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BS in Nursing (BSN) degree required A minimum of 2 years’ specialty care nursing experience required A valid, active RN license required; Nursing Compact license preferred Teaching/training experience required (clinical or patient education preferred) Experience working with geriatric patients highly desirable Basic Life Support (BLS) certification required Certified Nurse Educator (CNE) or similar nursing certification a plus 2 years of dialysis experience PAY RANGE:$76,732 - $109,617 SalaryEMPLOYEE BENEFITS ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply#LI-HybridChenMed Job ID #R​0​0​4​6​2​1​2. Posted job title: Nephrology Nurse Coordinator About ChenMed At ChenMed, we’re shaping the future of value-based care. Our patient-centered, preventive care approach is aimed at improving health outcomes for seniors. We serve our communities in over 100 medical centers across 12 states and prioritize our team members with competitive compensation and benefits and with our purpose-driven culture. Working at ChenMed is more than just your next opportunity, you will feel rewarded from day one as your contribution will truly make an impact in both the health and lives of seniors. Benefits Employee assistance programs Medical benefits Holiday Pay Dental benefits Benefits start day 1 Life insurance Guaranteed Hours Sick pay Vision benefits 401k retirement plan Wellness and fitness programs Mileage reimbursement Discount program

Assist with clinical and administrative tasks in a primary care setting, including patient vital signs, specimen collection, and patient communication. | Must have basic medical knowledge, clinical skills, and the ability to perform routine medical procedures under supervision. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Promoter 1, Market Float is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter Float vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter Market Float supports our Physician-lead Care Teams that are focused on providing excellent and comprehensive primary care for a specific population of patients. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Measures and records patient vital signs; records patient interview and medical history. • Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel. • Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient. • Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel. • Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests. • Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision. • Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times. • Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician. • Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing. • Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of medical products, terminology, services, standards, policies and procedures • Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families • Exceptional oral and written communication skills, time management skills and organizational skills • Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders • Mindset focused on resolving problems for patients and achieving team goals • Skilled in basic phone and computer operation • Must be detail-oriented to ensure accuracy of reports and data • Ability to maintain effective and organized systems to ensure timely patient flow • Ability to act calmly in busy or stressful situations • Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Ability and willingness to travel locally and/or regionally up to 80% of the time to assist in covering other centers, as needed • Spoken and written fluency in English PAY RANGE: $16.5 - $23.56 Hourly EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Develops and executes community outreach and sales strategies to enroll seniors into healthcare services, building relationships with community partners and managing events. | Requires at least 2 years of successful sales experience, ability to build community relationships, proficiency in MS Office and CRM tools, and willingness to travel. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent in this role is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth. He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events ESSENTIAL JOB DUTIES/RESPONSIBILITIES: COMPETENCIES: • Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. • Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. • Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older). • Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. • Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. • Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place. • Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. • Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads. • Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. • Recovers dormant customers via sales tools and marketing campaigns. • Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. • Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data. • Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. • Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans. • Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required. • Performs other related duties as assigned. Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity • Follows through on commitments • Is seen as direct and trustful • Keeps confidences • Practices what he/she preaches • Shows consistency between words and actions Results driven Consistently achieving results, even under tough circumstances • Has a strong bottom-line orientation • Persists in accomplishing objectives despite obstacles and setbacks • Has a track record of exceeding goals successfully • Pushes others Action oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • Readily acts on challenges, without unnecessary planning. • Identifies and seizes on new opportunities • Displays a can-do attitude in good and tough times • Steps up to handle tough issues Effective communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences • Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels • Attentively listens to others • Adjusts to fit the audience and the message • Provides timely and helpful information to others across the organization • Encourages the open expression of diverse ideas and opinions Resiliency Rebounding from setbacks and adversity when facing difficult situations • Is confident under pressure • Handles and manages crises effectively • Maintains a positive attitude despite adversity • Bounces back from setbacks • Grows from hardships and negative experiences Networking Effectively building formal and informal relationship networks inside and outside the organization • Builds strong formal and informal networks. • Maintains relationships across a variety of functions and locations • Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Building strong customer centric relationships and delivering customer-centric solutions • Gains insight into customer needs • Identifies opportunities that benefit the customer • Builds and delivers solutions that meet customer expectations • Establishes and maintains effective customer relationships Persuasiveness Using compelling arguments to gain the support and commitment of others • Positions views and arguments appropriately to win support • Convinces others to take action • Negotiates skillfully in tough situations • Wins concessions without damaging relationships • Responds effectively to the reactions and positions of others KNOWLEDGE, SKILLS AND ABILITIES: • High business acumen and acuity • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment • Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections • Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation • Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.) • Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy • Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute • Spoken and written fluency in English • Bilingual is a plus • Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises • This position required use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis. • A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage • A minimum of 2 years of business-to-business experience or equivalent management experience preferred • Relevant sales experience with establishing and maintaining relationships with business/vendor partners • Experience in telesales to input sales data into a computer while on the telephone with a customer • This position requires possession and maintenance of a current, valid Driver’s License PAY RANGE: $38,509 - $55,013 Salary EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Hybrid

Manage day-to-day center operations including scheduling optimization, patient experience, workforce planning, staff onboarding, and retention. | Requires 5+ years in medical clinic or hospital operations and 3+ years supervisory experience in a regulated healthcare environment with a BA/BS degree or equivalent experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. • Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. • Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients • Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. • Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. • Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. • Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. • Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. • Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. • Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. • Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. • Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives • Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Spoken and written fluency in English • This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required • A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required • A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Lead and oversee third-party provider enrollment partner to ensure timely and accurate provider enrollment and recredentialing, manage credentialing processes, provide updates and training, and identify process improvements. | Minimum 5 years credentialing/enrollment experience, knowledge of payer enrollment rules and credentialing standards, strong communication and organizational skills, proficiency in Microsoft Office, and willingness to travel up to 10%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Lead, Provider Enrollment Coordinator is responsible managing/overseeing ChenMed’s third-party provider enrollment partner to ensure accurate and timely provider enrollment submissions of our new providers with market payers as well as, ensuring that recredentialing is processed in a timely fashion. The incumbent in this role is also responsible for assessing and providing continuous improvement recommendations to the provider enrollment process, co-facilitating improvement design sessions in coordination with Talent Acquisition, HR Services and Systems, Network and Operations team members and training respective departments on processes and guidelines. He/She serves as the primary point of contact for resolving market questions and issues related to providers' credential status. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Leads weekly calls with provider enrollment third party partner to ensure enrollment and recredentialing is being processed in a timely fashion. • Coordinates and monitors credentialing activities processed by provider enrollment partner to ensure timely processing of provider payor and facility applications, including supporting the collection of any required documents from providers, as needed. • Manages the acquisition of professional state licenses through ChenMed’s third-party provider enrollment partner. • Conducts monthly payer rosters validations to ensure accurate primary practice locations, panel status and directory visibility with health plans and Provider Enrollment vendor, ensuring alignment. • Provides credentialing status updates to markets on new providers. • Maintains current credentialing requirements and point of contact with each payor. • Supports Credentialing Manager with new market projects • Fields and resolve credentialing related questions and issues from markets. • Identifies process improvement opportunities and presents recommendations to Credentialing Manager and other leadership stakeholders. • Identifies issues that require additional investigation and evaluation, validates discrepancies with provider payor participation statuses and ensures appropriate follow up. • Implements improvement opportunities by creating or updating documentation and training resources. • Serves as the primary point of contact to work with Legal, Risk, Compliance and Billing departments to ensure seamless submission of enrollment and recredentialing occurs. • Serves as the primary point of contact for PCP recruiters on providing clinical ready effective dates for incoming providers. • Compiles and maintains current and accurate credentials information for all providers using Workday • Obtains provider information for web-based applications and credentialing databases such as PECOS and CAQH during initial new hire/onboarding of clinicians. • Obtains professional liability insurance for provider and forwards to Provider Enrollment vendor. • Completes provider applications for expiring provider credentials to maintain active credentials necessary to maintain enrollment with payors (DEA, State Licensure, National Board Certification, and CDS as applicable). KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of Medicare, Medicaid, and Commercial Payer Provider Enrollment rules, regulations and guidelines • Knowledge of credentialing requirements such as those outlined NCQA, AAAHC and / or URAC • Knowledge and understanding of the credentialing process • Ability to effectively communicate, both verbally and in writing, with team members, supervisors, providers, clinicians and insurance contacts • Ability to maintain complete confidentiality in handling sensitive enrollment issues. • Professional, motivated and pleasant demeanor • Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy • Informational research skills • Strong problem-solving skills are essential. Database management skills including querying, reporting, and document generation • Ability to organize and prioritize work and manage multiple priorities simultaneously to meet deadlines • Ability to work independently with minimal supervision • Ability to establish and maintain effective working relationships with external vendors/contacts and internal stakeholders including providers, management, staff • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time • Spoken and written fluency in English KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of Medicare, Medicaid, and Commercial Payer Provider Enrollment rules, regulations and guidelines • Knowledge of credentialing requirements such as those outlined NCQA, AAAHC and / or URAC • Knowledge and understanding of the credentialing process • Ability to effectively communicate, both verbally and in writing, with team members, supervisors, providers, clinicians and insurance contacts • Ability to maintain complete confidentiality in handling sensitive enrollment issues. • Professional, motivated and pleasant demeanor • Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy • Informational research skills • Strong problem-solving skills are essential. Database management skills including querying, reporting, and document generation • Ability to organize and prioritize work and manage multiple priorities simultaneously to meet deadlines • Ability to work independently with minimal supervision • Ability to establish and maintain effective working relationships with external vendors/contacts and internal stakeholders including providers, management, staff • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time • Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: • BA/BS degree in Healthcare Administration, Business Administration or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required • A minimum of 5 years work experience as a Credentialing/Physician Enrollment Coordinator or a similar role required • A minimum of 1 year of Medical/Payor Credentialing and/or hospital privileging experience required We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Provide telephonic triage and clinical advice to patients remotely, collaborate with care teams, document patient data, and support telehealth nursing practices. | Requires RN licensure with Nurse Licensure Compact multistate license, BLS certification, minimum 3 years acute clinical nursing experience, preferably with triage and virtual care experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, CareLine, PRN is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is: Thursdays 1630-0030 Saturdays 0800-2000 Sundays 0800-2000 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • This is a PRN/Per Diem position, requiring a minimum of 160 hours per year, with scheduling flexibility based on the needs of the department. • Works on an as-needed basis, including nights, weekends and holidays. • Expected to pick up shifts to cover PTO, LOA and other unexpected absences, with some shifts being planned in advance and others requiring minimal notice. • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose and other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcome for the patient and family. • Collaborates with on-call PCP as needed to support expected clinical outcomes. Implements the appropriate protocol to attain the expected outcome. • Evaluates and documents progress toward the anticipated outcome. Assists in ensuring achievement of optimal patient outcomes through use of Telemedicine. Documents interventions in readable, understandable language. • Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Advanced-level business acuity • In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods • Broad nursing knowledge and understanding • Ability and willingness to provide extraordinary customer service and professionalism to all customers • Maintains current nursing knowledge and competency to stays abreast of budding nursing trends and best practices • Excellent written and verbal communication skills through a variety of formats, tools and technologies • Capable of building trust and professional relationships to deliver VIP care across the continuum • Ability to demonstrate excellent clinical judgement • Ability to problem solve • Ability to prioritize and work under pressure • Ability to provide constructive feedback • Ability to effectively collaborate with physicians, patients, family members, colleagues and other team members in a courteous and professional manner • Ability to effectively collaborate with a multidisciplinary team • Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; requires availability to work evening, weekends and/or holidays • Minimum requirement to work 3 holidays in the calendar year. ​ • Spoken and written fluency in English; bilingual (Spanish/Creole) a plus • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure Compact multistate license required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience, in emergency services with triage responsibilities highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Provide telephonic triage and clinical advice to patients remotely, collaborating with care teams and documenting patient interactions. | Requires RN licensure with Nurse Licensure Compact multistate license, BLS certification, 3+ years acute clinical nursing experience, and preferably virtual care experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, CareLine, PRN is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is: Thursdays 1630-0030 Saturdays 0800-2000 Sundays 0800-2000 ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • This is a PRN/Per Diem position, requiring a minimum of 160 hours per year, with scheduling flexibility based on the needs of the department. • Works on an as-needed basis, including nights, weekends and holidays. • Expected to pick up shifts to cover PTO, LOA and other unexpected absences, with some shifts being planned in advance and others requiring minimal notice. • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose and other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcome for the patient and family. • Collaborates with on-call PCP as needed to support expected clinical outcomes. Implements the appropriate protocol to attain the expected outcome. • Evaluates and documents progress toward the anticipated outcome. Assists in ensuring achievement of optimal patient outcomes through use of Telemedicine. Documents interventions in readable, understandable language. • Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Advanced-level business acuity • In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods • Broad nursing knowledge and understanding • Ability and willingness to provide extraordinary customer service and professionalism to all customers • Maintains current nursing knowledge and competency to stays abreast of budding nursing trends and best practices • Excellent written and verbal communication skills through a variety of formats, tools and technologies • Capable of building trust and professional relationships to deliver VIP care across the continuum • Ability to demonstrate excellent clinical judgement • Ability to problem solve • Ability to prioritize and work under pressure • Ability to provide constructive feedback • Ability to effectively collaborate with physicians, patients, family members, colleagues and other team members in a courteous and professional manner • Ability to effectively collaborate with a multidisciplinary team • Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; requires availability to work evening, weekends and/or holidays • Minimum requirement to work 3 holidays in the calendar year. • Spoken and written fluency in English; bilingual (Spanish/Creole) a plus • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure Compact multistate license required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience, in emergency services with triage responsibilities highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Lead and manage clinical directors and medical staff across multiple centers, oversee clinical outcomes and market performance, and provide direct patient care as a physician. | MD or DO with board eligibility or certification in Internal Medicine, Family Medicine, Geriatrics or similar, clinical leadership experience, active medical license, and experience managing clinical teams and patient populations. | We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is accountable for center performance objectives, P&L, growth, and culture. In addition to being accountable for the overall clinical outcomes of his/her assigned market, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties. The remainder of their time allocated to leadership responsibilities including Clinical Director performance, engagement, building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors including PCP capacity, market needs, size of centers, patient membership and Regional President direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Directs accountability for clinical outcomes and day-to-day management of Medical Directors in multiple centers within assigned market, with regular presence in the centers under direct management, and under the supervision of the Regional President. • Ensures successful clinical operations and meeting/exceeding plan market earnings. • Manages, mentors and coaches Medical Directors in his/her assigned market to deliver outstanding clinical outcomes. • Oversees and facilitates talent development of the PCPs, NPs, and Medical Directors in his/her centers including, but not limited to leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management. • Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards. • Assists Clinical COE in training of new practitioners within the assigned centers. • Participates in recruiting and interviewing PCP and specialist candidates. • Partners with Clinical COE and Talent Acquisition to support clinical talent lifecycle to accelerate Clinical talent growth, including hiring of PCPs, NPs, and Medical Directors, managing, and mentoring physicians, role modeling exemplary clinical leadership. • Establishes and supports the development and cultivation of successful relationships with payers, specialists, the community, and hospitals, among others, and driving a social media presence locally, as part of the core responsibilities for the role • Monitors and supports overall market culture, responding with urgency to workplace concerns. • Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations. Other duties as assigned and modified at Regional President's discretion, which may include: • Assists Regional President with market quality and performance improvement initiatives. • Oversees monthly scorecard reviews and in conjunction with Clinical Leadership, for delivery of quarterly clinical metric analysis. • Provides training to other ChenMed entities, as needed. • Develops deep relationships with providers and key stakeholders in the market. • Uses the understanding of the local market dynamics to drive clinical initiatives. • Builds clinical credibility and trust to deepen relationships. • Assists with implementation of cost reduction and market clinical strategies. • Delivers outstanding clinical outcomes and service to patient panel as a PCP (20%). • Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Consistently demonstrates the following behavioral competencies: • Customer focus - Builds strong customer relationships and delivers customer-centric solutions. • Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Ensures accountability - Holds self and others accountable to meet commitments. • Drives results - Consistently achieves results, even under tough circumstances. • Develops talent - Develops people to meet both their career goals and the organization's goals. • Drives engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. • Interpersonal savvy - Relating openly and comfortably with diverse groups of people. • Technical knowledge and skills: • Excellent clinical skills. • Knowledge and experience in a managed care delivery system. • Knowledge of clinical outcomes and quality improvement processes. • Experience of population risk management or complex chronic disease care management. • History of being a natural teacher to fellow Physicians. • Other skills and abilities: • Good analytical skills. • Ability to build relationships with external organizations. • Conflict management and resolution skills. • Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook. • Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding. • Ability to travel locally, regionally and nationally up to 30% of the time. • Spoken and written fluency in English • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required • A minimum of 2 years' clinical experience required; 3 years preferred. • Strongly prefer one (1) years' previous experience as Medical Director or equivalent with a Medicare or Medicaid patient population • Board eligibility is required. • Board Certified in Internal Medicine, Family Medicine, Geriatrics or similar is preferred, but hires may have other sub-specialty training and board certification. • Current, active license to practice medicine in State of employment. • High performing physician with a proven track record of clinical leadership experience. • Must have completed all internal physician training and have attained partnership. • Experience with population risk management or complex chronic disease care management. • Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred. • Preferred to be an existing high performing PCP partner and/or Medical Director within the ChenMed core model, with a proven ability to manage a panel of >400 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives. • If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model. PAY RANGE:$250,426 - $357,752 Salary EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Manage and coach referral coordinators, implement referral processes, collaborate with medical and network teams, and oversee referral workflows and specialist relationships. | High school diploma or GED, 1-3 years healthcare experience in referral or care coordination, proficiency in Microsoft Office, and ability to travel locally up to 50%. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Manager, Referrals is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times. • Manages, coaches and provides training to Care Coordinators; ensures they are following company processes. Training can also include other roles as needed. • Implements new processes per Referral COE. • Conducts monthly Care Coordinator meetings and weekly visits to medical centers. • Assists Care Coordinators with solving issues pertaining to referrals. • Collaborates with Office Managers to conduct performance evaluations of Referrals Team Members. • Addresses / resolves any customer-service issues. • Works closely with the Management Team and Administrators in relation to strategic business planning. • Manages Referral Approval Process- Use Referral Approval Process Checklist. • Communicates alternative/approvals to Referral Coordinator. • Follows up with MMD/Specialist/MND if no response after 24hours. • Calls and follows up with patients regarding alternatives; uses messaging scripts to speak with patients regarding alternatives. • Processes New Patient Referral Exception from Sales Team (if applicable to your market). • Prepares and runs referral team meeting- Create agenda for meeting. Gather info from Medical Director /Network Director /Referral Manager. • Prepares Referral Team Meeting Minutes and send minutes to Operation Director, Market Medical Director, Market Network Director and Referral COE via email after meetings. • Communication with Network Director regards to PPL- Report any errors, concerns or feedback in regard to PPL providers. • Analyzes Referral Workflow Report. • Generates Weekly Analysis Report and send to Care Coordinators. • Builds and maintains effective long-term relationships and higher level of satisfaction with key specialists with support from network director or associate director. • Conducts site visits to service providers, resolves issues, educates staff/providers on policies and certifies specialists with support of network director or associate director. • Establishes consistent and strong relationships with specialists’ provider offices. • Collaborates with network leaders to identify network gaps. • Identifies root cause of problems and trends; participates in developing solutions. • Works with provider’s and organization staff to resolve the issue and monitor recurrence. • Ensures all elective procedures are entered into HITS prospectively. • Works with tier2/tier 3 specialist to make sure our patients are seen working with the Network Director when necessary. • Looks for trends and referral patterns -work with Network Director- Example: overutilization and dissatisfaction. • Manages Specialist Schedules- Open, close and blocks schedules when advised by Network Director to do so. • Covers for Care Coordinator as needed. • When needed meet with specialist office and Network Director. • Manages time for Care Coordinators with Center Managers. • Maintains PPL in conjunction with Network Director. • Other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Understanding of the communities served by ChenMed, including the complexities of Medicare programs to patients in the healthcare marketplace • Ability to determine proper resolution of problems based on defined alternatives • Able to use Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook • Ability and willingness to travel locally and regionally up to 50% of the time • Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: • High School diploma or GED required • One (1) to three (3) years of healthcare experience such as care coordinator, referral coordinator in a clinical setting, preferably within the Medicare HMO population We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Provide remote telephonic triage and clinical advice to patients, collaborate with care teams, and document patient outcomes using telemedicine technology. | Associate Degree in Nursing required, Nurse Licensure Compact with multistate licenses including Michigan and Illinois within 90 days, BLS certification, and minimum 3 years acute clinical nursing experience with preferred virtual care experience. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, Remote Triage, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given technology and medium. The registered nurse collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The Schedule For This Position Is Mondays 1630-0830 Tuesdays 1630-0030 Saturdays 0730-1530 Sundays 0730-1530 Essential Job Duties/Responsibilities • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on technology available, monitors a patient’s blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family. • Collaborate with on-call providers as needed to support expected clinical outcomes for the patient and family. • Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes using Telemedicine. Documents interventions in a readable, understandable language. • Aids in enhancing the quality and efficacy of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. Education And Experience Criteria • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure Compact required- multistate nursing license required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience in emergency services or triage responsibilities, highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

Provide remote telephonic triage and clinical advice, assess patient symptoms via phone/video, collaborate with care teams, and document patient outcomes. | Associate Degree in Nursing, multistate nurse licensure, BLS certification, 3+ years acute clinical nursing experience, and telehealth experience preferred. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Registered Nurse, Remote Triage, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families. Providing on-call coverage, the incumbent in this role provides remote clinical advice and assessments within license and as possible given technology and medium. The registered nurse collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care. The schedule for this position is: Thursdays 1630-0030 Fridays 1630-0030 Saturdays 0800-2000 Sundays 0800-2000 Eastern time zone ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families. • Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness. • Based on technology available, monitors a patient’s blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures. • With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for patient and family. • Collaborate with on-call providers as needed to support expected clinical outcomes for the patient and family. • Evaluates and documents progress toward the anticipated outcome. Assist in ensuring achievement of optimal patient outcomes using Telemedicine. Documents interventions in a readable, understandable language. • Aids in enhancing the quality and efficacy of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program efficacy. • Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible. • Performs other duties as assigned and modified at manager’s discretion. EDUCATION AND EXPERIENCE CRITERIA: • Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred • Nurse Licensure : Multistate Compact licensure required • Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire • Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required • Minimum of 3 years acute clinical nursing work experience, in emergency services or with triage responsibilities highly preferred • Minimum of 1 year virtual care experience preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

Lead and manage primary care providers, oversee clinical outcomes and patient care, provide direct patient care, and coordinate clinical operations at the center. | MD or DO with active licensure, board certification or eligibility in Internal Medicine, Family Medicine, or Geriatrics, clinical experience, DEA license, BLS certification, and leadership skills. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports). The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Independently provides care for patients with acute and chronic illnesses encountered in older adult patients. • Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient. • Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not). • Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs. • Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. • For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market. • Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes. • Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Clinical Director will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company. • Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP’s daily huddles within their center • Leadership rounding with the PCPs (reduced involvement of market clinical leader) • Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other applications used in the company • Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes • Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application. • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required • Current, active MD licensure in State of employment is required • A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner • Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan • Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required • Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required • Must have a current DEA number for schedule II-V controlled substances • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite Skills: Basic Life Support (BLS), Case Management, Chronic Disease, Clinical Medicine, Clinical Outcomes, Coaching, Documentation, English Language, Entrepreneurship, Family Medicine, Financial Management, Geriatrics, Healthcare, Healthcare Quality, Hospital, Internal Medicine, Leadership, Medical Assistance, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Organizational Skills, Patient Care, Performance Management, Primary Care, Process Improvement, Quality Management, Team Lead/Manager, Transitional Care, United States Drug Enforcement Agency (DEA), Willing to Travel About the Company: ChenMed

Oversee day-to-day center operations including staff supervision, patient experience enhancement, scheduling optimization, and workforce planning. | Requires strong leadership and operational management skills to improve patient access, staff engagement, and center performance. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. • Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. • Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients • Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. • Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. • Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. • Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. • Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. • Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. • Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. • Performs other duties as assigned and modified at manager’s discretion. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Coordinate and process patient referrals accurately while communicating with patients, providers, and insurance entities to ensure smooth referral completion. | High school diploma, 1+ year referral experience in healthcare, knowledge of medical terminology and insurance authorization processes, proficiency with web-based insurance sites and Microsoft Office. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Coordinates and processes patient referrals to completion with precision, detail and accuracy. Definition of completion: • Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days. • Orders have been approved (when needed). • Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc. • Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing). • Completes orders with proper documentation on where patient is scheduled and how patient was notified. • Referrals have been sent to specialist office & confirmed receipt. • Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients. • Enters all Inpatient and Outpatient elective procedures in HITS tool. • Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician. • Participates in Super Huddle and provides updates on high priority patients referrals. • Addresses referral based phone calls for Primary Care Physicians panel. • Completes and addresses phone messages within 24 hours of call. • Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist) • Retrieves consultation notes from the consult tracking tool. • Follows up on all Home Health and DME orders to ensure patient receives services ordered. • Provide extraordinary customer service to all internal and external customers (including patients and other • ChenMed Medical team members) at all times. Utilization of patient messaging tools. • Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of medical terminology, CPT, HCPCS and ICD coding desired • Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties • Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems • Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner • Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software • Ability and willingness to travel locally within the market up to 10% of the time • Spoken and written fluency in English; Bilingual a plus KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of medical terminology, CPT, HCPCS and ICD coding desired • An understanding of the company's patient population, including the complexities of Medicare programs • Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner. • An understanding of the company's patient population, including the complexities of Medicare programs • Detail-oriented with the ability to multi-task. • Able to exercise proper phone etiquette. • Ability to navigate proficiently through computer software systems & use technology. • Ability to work well with patients, colleagues, physicians and other personnel in a professional manner. • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software. • Spoken and written fluency in English; bilingual preferred. EDUCATION AND EXPERIENCE CRITERIA: • High School diploma or equivalent required • A minimum of 1 year of referral experience in a healthcare setting required. • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred. • Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred • Healthcare experience within the Medicare Advantage population preferred. • Medical Assistant certification preferred • CPR for Healthcare Providers is preferred We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Not specified in the job description. | Not specified in the job description. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Oversee daily operations, financial performance, staffing, and patient/customer service for multiple medical centers, ensuring operational excellence and growth. | Proven leadership managing large teams and budgets, strong financial acumen, exceptional customer service skills, and ability to collaborate with clinical leadership to meet organizational goals. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Executive Director, Centers administers the day-to-day operations of multiple medical centers. The incumbent in this role is responsible for the overall performance of the operational, economical and people-related center level goals. He/She partners closely with the medical center’s clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. The Executive Director, Center is an individual that, first and foremost, has a strong desire to serve others. The incumbent must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual has a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Owns and operates an average annual budget in excess of $25M for a medical center; staffing approximately 25-40 employees and regularly servicing an average of between 12,001-24,000 patients per year. • Manages people, coordinates and inspires the team and achieves results under challenging circumstances. • Works comfortably with financial statements, and financial concepts, in a service organization. • Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members). • Oversees office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner. • Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions. • Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out. • Addresses and resolves all customer-service or team member issues. • Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records. • Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership. • Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and technology/systems resolutions before increasing costs and complexity. • Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center. • Demonstrates an astute sense of ownership; the successful General Center Manager will drive success of the center from all dimensions – people, finance, service, growth and outcomes, as if they owned the organization. • Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed’s family of companies’ level of service exceeds all other healthcare providers. • Performs other duties as assigned and modified at manager’s discretion. Other responsibilities may include: • Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart. • Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients. • Reviews reports to ensure target metrics are achieved and processes are being followed. • Ensures co-pays are compliantly collected and cash is reconciled and deposited. • Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc. • Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files. • Monitors transportation and housekeeping activities. • Monitors and/or alters team member work schedules, including approval of overtime or vacations. • Collaborates with the Leadership Team and Administrators in relation to strategic business planning. Competencies: • Drives Results: Consistently achieves results, even under tough circumstances. • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals. • Situational Adaptability: Effectively building formal and informal relationship networks inside and outside the organization. • Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions. • Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals. • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Manage day-to-day clinical center operations including staff supervision, clinical quality, compliance, patient experience, and operational strategy execution. | Requires active LPN or Certified Medical Assistant license, 5+ years healthcare experience including 2+ years management in clinical settings, clinical certifications, and strong leadership skills. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center’s successful operation. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff. • In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded. • Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages. • Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter. • Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model. • Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed. • Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment. • Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover. • Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies. • Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed. • Completes all required training to dispense medications from medication room. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Highly developed healthcare operations and clinical acumen • Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures • Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work • Excellent oral and written communication skills • Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance • Proven ability to consistently meet and regularly exceed organizational metrics • Ability to nurture and maintain high clinical staff engagement and low turnover • Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff • Capability to effectively resolve problems and achieve team goals • Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations • Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties • Customer-focused, compassionate and empathetic with our patient population and their family members • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time • Spoken and written fluency in English; Bilingual a plus (Spanish/Creole) • This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred • Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered • A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required • A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred • IV Therapy certification for LPNs where required by State Board of Nursing • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment • Experience working with geriatric patients is preferred • EMR system experience a plus We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Manage day-to-day center operations including staff supervision, patient experience, scheduling optimization, workforce planning, and fostering a positive center culture. | BA/BS degree or equivalent experience, minimum 5 years healthcare-related work experience, and 3 years supervisory experience in a medical or similarly regulated environment. | We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. • Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency. • Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients • Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care. • Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. • Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. • Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. • Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. • Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. • Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. • Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. • Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. • Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives • Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software • Spoken and written fluency in English • This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: • BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required • A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required • A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite