Centra Health

Support, configure, and optimize clinical applications and communication tools, lead small projects, and collaborate across departments. | High school diploma or equivalent, six years of advanced IT/clinical experience, proven success in clinical applications support, and system certifications. | The Analyst II plays an active role in the analysis, design, implementation, and support of clinical applications. This role involves working independently on complex tasks such as system upgrades, process improvements, and intermediate-level troubleshooting. The Analyst II may lead smaller projects or components of larger projects and is often responsible for coordinating with other departments. They also play a role in training and guiding Level I analysts and may contribute to the development of policies and procedures related to clinical applications. This specific position only is responsible for supporting, configuring and optimizing our Microsoft 365 products as well as our other communication tools. The ideal candidate will have a strong understanding of the following products: Microsoft 365 applications, Microsoft Teams, Microsoft Admin Center, and Exchange. Critical thinking skills: Possesses the ability to apply well developed analytical critical thinking skills to software applications, operational workflow, and policies and procedures of the department Advanced Support and Problem Solving: Provides in-depth support to end-users, resolving complex issues. Often acts as a liaison between users and IT. System Enhancement and Configuration: Plays a role in the configuration and customization of clinical applications. May assist in system upgrades and testing. Project Management: Involved in smaller projects or specific components of larger projects. May lead small teams or initiatives. Knowledge of healthcare delivery and change management. Cross-Functional Collaboration: Works across different departments to understand and integrate clinical workflows with IT systems. Works closely with operational end users to understand their business requirements relative to system configuration. Policy and Compliance: Ensures that applications adhere to regulatory and compliance standards. Other Functions: Participates in On-Call rotation. Performs other duties as assigned. Highschool or equivalent, and six (6) of related advanced IT/clinical experience Must show proven success in the support of Clinical Applications and maintain system certifications where applicable. Travel Required Travel is expected to be between 0% - 10 of the time. Travel is subject to change based on the needs of the department or organization.

Supporting, configuring, and optimizing Microsoft 365 and communication tools, including troubleshooting and process improvements. | Experience with Microsoft 365 applications, Teams, Admin Center, and Exchange; ability to work independently on complex tasks; project coordination skills; training and guiding junior staff. | The Analyst II plays an active role in the analysis, design, implementation, and support of clinical applications. This role involves working independently on complex tasks such as system upgrades, process improvements, and intermediate-level troubleshooting. The Analyst II may lead smaller projects or components of larger projects and is often responsible for coordinating with other departments. They also play a role in training and guiding Level I analysts and may contribute to the development of policies and procedures related to clinical applications. This specific position only is responsible for supporting, configuring and optimizing our Microsoft 365 products as well as our other communication tools. The ideal candidate will have a strong understanding of the following products: Microsoft 365 applications, Microsoft Teams, Microsoft Admin Center, and Exchange.

Design and lead training programs for revenue cycle staff, observe workflows, and provide real-time feedback to ensure accurate revenue cycle processes. | Experience in revenue cycle functions, training development, staff coordination, and ability to provide on-demand direction. | The Lead Revenue Cycle Educator designs, organizes, and directs training programs for centralized revenue cycle staff as well as staff performing revenue cycle functions within the organization. This role is a key change component to ensure accurate registration, claim creation, and claim submission processes are followed to support the collection of revenue from payers and patients. The Lead Revenue Cycle Educator creates training guides and virtual training sessions to assist caregivers in performing their assigned tasks. The educator coordinates and conducts observation of workflow, providing real time feedback, andon demand direction.

Assist in implementing and maintaining GRC programs, conduct risk assessments and audits, develop policies and procedures, and collaborate with departments to ensure compliance. | Experience in governance, risk management, compliance programs, policy development, risk assessments, audits, and strong collaboration and documentation skills. | The Governance, Risk, and Compliance (GRC) Specialist role is responsible for assisting in the implementation and maintenance of the organization's governance, risk management, and compliance (GRC) programs. This includes supporting the development of policies and procedures, conducting basic risk assessments and audits, and helping to ensure that the organization is compliant with relevant laws, regulations, and standards. This role often involves collaborating with other departments to gather and analyze compliance data, as well as contributing to the preparation of reports and documentation related to GRC activities.