Cennox

Coordinate and manage IT support requests, triage incidents, and collaborate across IT functions to improve incident resolution and prevention. | 3-5+ years of experience in incident management or service desk, strong understanding of ITIL, and excellent communication and organizational skills. | Position Summary: The IT Incident Manager is responsible for the end-to-end coordination and management of all incoming support requests across the organization’s IT tracking systems. This role ensures incidents are properly triaged, prioritized, assigned, and resolved within agreed SLAs. The ideal candidate is a detail-oriented leader with strong analytical skills who can evaluate severity, ROI, and completeness of requests and collaborate across multiple IT functions—including traditional IT support, software development, and ERP configuration/support. Duties and Responsibilities: • Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders) • Validate request completeness and ensure all required details are captured • Assess each incident for severity, business impact, and completeness • Determine appropriate priority based on facts provided in the incident • Identify incidents vs. enhancements and route accordingly • Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications) • Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets • Analyze incident trends, root causes, and recurring issues; propose problem management initiatives • Partner with teams to improve incident prevention, monitoring, alerting, and automation • Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support • Collaborate with Product Owners and Business Analysts to align incident handling with business priorities Skills and Requirements: • 3–5+ years of experience in Incident Management or Service Desk. • Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB). • Proven ability to assess severity, business impact, and ROI to prioritize effectively. • Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders. • Strong organizational skills and attention to detail; comfortable managing multiple concurrent incidents Powered by JazzHR epFfgzF5qr

Coordinate and manage IT support incidents, triage requests, and collaborate across IT functions to ensure timely resolution. | 3-5+ years in Incident Management or Service Desk, strong understanding of ITIL, excellent communication, and organizational skills. | Position Summary: The IT Incident Manager is responsible for the end-to-end coordination and management of all incoming support requests across the organization’s IT tracking systems. This role ensures incidents are properly triaged, prioritized, assigned, and resolved within agreed SLAs. The ideal candidate is a detail-oriented leader with strong analytical skills who can evaluate severity, ROI, and completeness of requests and collaborate across multiple IT functions—including traditional IT support, software development, and ERP configuration/support. Duties and Responsibilities: Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders). Validate request completeness and ensure all required details are captured. Assess each incident for severity, business impact, and completeness. Determine appropriate priority based on facts provided in the incident. Identify incidents vs. enhancements and route accordingly. Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications). Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets. Analyze incident trends, root causes, and recurring issues; propose problem management initiatives. Partner with teams to improve incident prevention, monitoring, alerting, and automation. Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support. Collaborate with Product Owners and Business Analysts to align incident handling with business priorities. Skills and Requirements: 3–5+ years of experience in Incident Management or Service Desk. Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB). Proven ability to assess severity, business impact, and ROI to prioritize effectively. Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders. Strong organizational skills and attention to detail; comfortable managing multiple concurrent incidents.

Manage warehouse and materials operations, schedule deliveries, oversee staff, prepare reports, and support site foreman and field employees. | High school diploma or equivalent, warehouse and operations experience, strong organizational and communication skills, ability to use MS Office, reliable transportation, and physical ability to perform manual tasks. | Position Summary: Operations Manager responsibilities include providing support to our site foreman and field employees. Assisting in daily office needs and activities. Managing materials and deliveries to the work sites. The ideal candidate should have warehouse and operations experience, the ability to work without direct supervision, excellent oral and written communication skills, and be able to organize their work using MS Office tools. Knowledge of Procore construction software is a plus. This position may require night and weekend work. Duties and Responsibilities: • Oversee Warehouse Operations: • Material ordering • Material inventory management • Tool inventory management • Prepare material deliveries • Schedule deliveries to job sites • Materials delivery to job sites • Prepare vehicles for use by the field staff • Transport scrap metal to recycling center • Other duties as assigned Operations Management: • Staff scheduling and management • Technology orders and distribution to field staff • Staff Training • Create individual site packets for each job • Prepare daily/weekly job status reports • Other duties as assigned Job Requirements: • Reliable transportation and flexible work hours as all site work is completed after hours and on weekends • High School diploma or equivalent. Degree preferred but not required • Organizational and multi-tasking skills • Ability to budget, schedule, negotiate, and control costs • High level of attention to detail • Demonstrated skill in operation of computers, knowledge of MS office products, e-mail, and ability to learn specialized construction software programs • Comfortable driving company vans and box trucks • Clean DMV/Background Check back to the age of 18 • No DUI in past 7 years • New Hire drug screen required Physical Requirements: • Ability to lift and move 50 or more pounds • Ability to work indoors and outside (including during inclement weather) • Ability to stand for long periods of time • Ability to sit and drive a vehicle with extensive travel • Ability to climb, bend, stoop, and reach freely • Vision correctable to 20/20 Powered by JazzHR LkiROKhY6X

Manage warehouse and material deliveries, oversee staff scheduling and training, prepare job reports, and support site operations. | High school diploma, warehouse and operations experience, organizational skills, computer literacy, reliable transportation, and ability to work flexible hours. | Position Summary: Operations Manager responsibilities include providing support to our site foreman and field employees. Assisting in daily office needs and activities. Managing materials and deliveries to the work sites. The ideal candidate should have warehouse and operations experience, the ability to work without direct supervision, excellent oral and written communication skills, and be able to organize their work using MS Office tools. Knowledge of Procore construction software is a plus. This position may require night and weekend work. Duties and Responsibilities: • Oversee Warehouse Operations: • Material ordering • Material inventory management • Tool inventory management • Prepare material deliveries • Schedule deliveries to job sites • Materials delivery to job sites • Prepare vehicles for use by the field staff • Transport scrap metal to recycling center • Other duties as assigned Operations Management: • Staff scheduling and management • Technology orders and distribution to field staff • Staff Training • Create individual site packets for each job • Prepare daily/weekly job status reports • Other duties as assigned Job Requirements: • Reliable transportation and flexible work hours as all site work is completed after hours and on weekends • High School diploma or equivalent. Degree preferred but not required • Organizational and multi-tasking skills • Ability to budget, schedule, negotiate, and control costs • High level of attention to detail • Demonstrated skill in operation of computers, knowledge of MS office products, e-mail, and ability to learn specialized construction software programs • Comfortable driving company vans and box trucks • Clean DMV/Background Check back to the age of 18 • No DUI in past 7 years • New Hire drug screen required Physical Requirements: • Ability to lift and move 50 or more pounds • Ability to work indoors and outside (including during inclement weather) • Ability to stand for long periods of time • Ability to sit and drive a vehicle with extensive travel • Ability to climb, bend, stoop, and reach freely • Vision correctable to 20/20 Powered by JazzHR tkURLyXXDl

Manage warehouse and material deliveries, oversee staff scheduling and training, prepare job site packets and reports, and support field operations. | High school diploma, warehouse and operations experience, strong organizational and communication skills, ability to use MS Office, reliable transportation, and physical ability to handle materials. | Position Summary: Operations Manager responsibilities include providing support to our site foreman and field employees. Assisting in daily office needs and activities. Managing materials and deliveries to the work sites. The ideal candidate should have warehouse and operations experience, the ability to work without direct supervision, excellent oral and written communication skills, and be able to organize their work using MS Office tools. Knowledge of Procore construction software is a plus. This position may require night and weekend work. Duties and Responsibilities: • Oversee Warehouse Operations: • Material ordering • Material inventory management • Tool inventory management • Prepare material deliveries • Schedule deliveries to job sites • Materials delivery to job sites • Prepare vehicles for use by the field staff • Transport scrap metal to recycling center • Other duties as assigned Operations Management: • Staff scheduling and management • Technology orders and distribution to field staff • Staff Training • Create individual site packets for each job • Prepare daily/weekly job status reports • Other duties as assigned Job Requirements: • Reliable transportation and flexible work hours as all site work is completed after hours and on weekends • High School diploma or equivalent. Degree preferred but not required. • Organizational and multi-tasking skills • Ability to budget, schedule, negotiate, and control costs • High level of attention to detail • Demonstrated skill in operation of computers, knowledge of MS office products, e-mail, and ability to learn specialized construction software programs • Comfortable driving company vans and box trucks • Clean DMV/Background Check back to the age of 18 • No DUI in past 7 years • New Hire drug screen required Physical Requirements: • Ability to lift and move 50 or more pounds • Ability to work indoors and outside (including during inclement weather) • Ability to stand for long periods of time • Ability to sit and drive a vehicle with extensive travel • Ability to climb, bend, stoop, and reach freely • Vision correctable to 20/20 Powered by JazzHR LkiROKhY6X

Manage warehouse operations, material deliveries, staff scheduling, and prepare job status reports while supporting field employees and site foreman. | High school diploma or equivalent, organizational skills, ability to operate computers and construction software, flexible hours including nights and weekends, and physical ability to lift heavy items and work outdoors. | Position Summary: Operations Manager responsibilities include providing support to our site foreman and field employees. Assisting in daily office needs and activities. Managing materials and deliveries to the work sites. The ideal candidate should have warehouse and operations experience, the ability to work without direct supervision, excellent oral and written communication skills, and be able to organize their work using MS Office tools. Knowledge of Procore construction software is a plus. This position may require night and weekend work. Duties and Responsibilities: • Oversee Warehouse Operations: • Material ordering • Material inventory management • Tool inventory management • Prepare material deliveries • Schedule deliveries to job sites • Materials delivery to job sites • Prepare vehicles for use by the field staff • Transport scrap metal to recycling center • Other duties as assigned Operations Management: • Staff scheduling and management • Technology orders and distribution to field staff • Staff Training • Create individual site packets for each job • Prepare daily/weekly job status reports • Other duties as assigned Job Requirements: • Reliable transportation and flexible work hours as all site work is completed after hours and on weekends • High School diploma or equivalent. Degree preferred but not required. • Organizational and multi-tasking skills • Ability to budget, schedule, negotiate, and control costs • High level of attention to detail • Demonstrated skill in operation of computers, knowledge of MS office products, e-mail, and ability to learn specialized construction software programs • Comfortable driving company vans and box trucks • Clean DMV/Background Check back to the age of 18 • No DUI in past 7 years • New Hire drug screen required Physical Requirements: • Ability to lift and move 50 or more pounds • Ability to work indoors and outside (including during inclement weather) • Ability to stand for long periods of time • Ability to sit and drive a vehicle with extensive travel • Ability to climb, bend, stoop, and reach freely • Vision correctable to 20/20

Lead and govern multiple customer banking service programs ensuring on-time, on-budget delivery with high customer satisfaction and continuous process improvements. | Bachelor's degree, PMP certification, 7+ years program/project management experience, strong P&L management, leadership of large-scale customer programs, and proficiency with project management tools. | Key Responsibilities • Program Leadership – Lead a team of project managers/project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time/within budget, customer satisfaction, scheduling compliance, and P&L expectations. • Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy. • Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments. • Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution. • Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs. • Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI. • Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms. • Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers. • All other duties as assigned. Qualifications • Bachelor’s degree in business, Operations Management, Project Management, or related field (MBA preferred). • PMP certification • 7+ years of experience with program/project management. • Strong P&L management • Proven success leading large-scale customer programs with multiple Project Managers and /or Project Coordinators • Strong understanding of installation, deinstalls, rigging, subcontract management, process standards customer service standards, and workforce management. • Excellent leadership, communication, and stakeholder management skills. • Analytical mindset with ability to interpret data and make informed decisions. • Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar). • Lean Six Sigma, or related certification a plus. Key Competencies • Customer-centric mindset • Strong problem-solving and process improvement skills • Ability to influence and collaborate at all levels • Strategic thinker with hands-on execution capability • Data-driven decision-making • P&L understanding and implementation

Manage commercial renovation projects from conception to completion including budgeting, scheduling, subcontractor management, site inspections, and client communications. | Minimum 5 years construction project management experience with commercial interior projects, proficiency in blueprint reading, OSHA certification, and ability to manage budgets and schedules. | Project Manager Cennox is looking for a Construction Project Manager to work remotely in the Los Angeles/Inland Empire area. Primary business is commercial construction and renovation services for financial institutions. Position Summary:Project Manager responsibilities include managing commercial renovation projects, providing support to our site superintendents and employees, setting up sub-contractors, and assisting in daily office needs and activities. The ideal candidate should have project management and construction experience, interior finish experience, the ability to work without direct supervision, excellent oral and written communication skills, and be able to organize their work using MS Office tools. Duties and Responsibilities: • Taking a project from conception to completion • Construction Site Surveys • Budgeting and Proposals • Client Negotiations • Subcontractor onboarding and management • Project Scheduling • Project Close-out • Tasks include but not limited to: • Determine and define scope of work and deliverables • Forecast resources needed to complete project • Obtain necessary permits, approvals, and other regulatory prerequisites • Draft and submit budget based on scope of work and resource requirements • Manage costs to meet budget • Provide direction over contracts and subcontracts • Manage construction schedule and activities with onsite Superintendents • Issue progress updates as needed regarding costs and timelines • Ensure work is done in compliance with all relevant building and safety codes • Site inspections to verify the work meets Cennox quality standards • Manage subcontractor and supplier relationships • Coordinate efforts across entire project between architects, designers, engineers, and subcontractors • Materials ordering and management • Staff scheduling and management • Invoicing • Client escalations Job Requirements: • Construction Project Management experience (5 years minimum) • Commercial Interior project experience • Wall finishes • Painting • Flooring • Millwork • Electrical • Saw cuts • Proficient reading and understanding blueprints and drawings • Clean DMV/Background Check back to the age of 18 • Reliable transportation and flexible work hours as all site work is completed after hours and on weekends • High School diploma or equivalent. Degree preferred but not required, Construction Management Degree a plus • Organizational and multi-tasking skills • Ability to budget, schedule, negotiate, and control costs • High level of attention to detail • Demonstrated skill in operation of computers, knowledge of MS office products, e-mail, and ability to learn specialized construction software programs • OSHA 10 required, OSHA 30 preferred. Physical Requirements: • Ability to lift and move 50 or more pounds • Ability to work indoors and outside (including during inclement weather) • Ability to stand for long periods of time • Ability to sit and drive vehicle with extensive travel • Ability to climb, bend, stoop, and reach freely • Vision correctable to 20/20 Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Powered by JazzHR R6YpkSev53

The eLearning Specialist coordinates, plans, and facilitates the LMS Platform. This includes assigning training courses, managing learning paths, and collaborating with departments to create tailored courses. | Candidates should have proven experience with eLearning platforms and excellent attention to detail. Strong written communication skills and computer proficiency, particularly in Microsoft Office, are also required. | Company Overview: Cennox is a leading provider of comprehensive services and solutions for banking and payment equipment, including ATMs, Smart Safes, Kiosks, and Conventional Banking Equipment. We specialize in delivering top-notch maintenance, repair, and support services to ensure the smooth operation of our clients' critical banking and retail infrastructure. Position Summary: The eLearning Specialist is responsible for the coordination, planning, and overall facilitation of the LMS Platform. Duties and Responsibilities: Assign online training courses to groups and individuals Manage individual learning paths Enroll and Delete users within the LMS platform Work with all departments to create and administer courses tailored to departmental needs Create and distribute PDF/Interactive Training Content Assist Training Manager with capturing and documenting knowledge from Legacy companies Assist with Data Base and content management for Technician Support Portal and Training Matrix Additional projects and assignments as directed by Training Manager or Director Skills and Requirements: Proven experience utilizing any eLearning platform Excellent attention to detail, being thorough in completing tasks, ability to detect problems and report information accordingly Good written communication as appropriate for the needs of the audience, including reading comprehension to read and interpret documents Computer proficiency with an in-depth knowledge of Microsoft Office and Windows-based programs Must be reliable, responsible, and dependable to fulfil obligations Must be willing and able to practice adaptability, with a growth mindset and willingness to learn Physical Requirements: Ability to push, pull, bend, stoop, and reach freely Ability to sit for long periods of time Must have good hand/eye coordination Vision correctable to 20/20 Finger dexterity for use of applicable tools Cennox is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Notice on Use of AI in Hiring As part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application. E-Verify Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit www.e-verify.gov.