Cennox

Compensation

Full Description

Key Responsibilities • Program Leadership – Lead a team of project managers/project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time/within budget, customer satisfaction, scheduling compliance, and P&L expectations. • Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy. • Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments. • Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution. • Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs. • Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI. • Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms. • Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers. • All other duties as assigned. Qualifications • Bachelor’s degree in business, Operations Management, Project Management, or related field (MBA preferred). • PMP certification • 7+ years of experience with program/project management. • Strong P&L management • Proven success leading large-scale customer programs with multiple Project Managers and /or Project Coordinators • Strong understanding of installation, deinstalls, rigging, subcontract management, process standards customer service standards, and workforce management. • Excellent leadership, communication, and stakeholder management skills. • Analytical mindset with ability to interpret data and make informed decisions. • Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar). • Lean Six Sigma, or related certification a plus. Key Competencies • Customer-centric mindset • Strong problem-solving and process improvement skills • Ability to influence and collaborate at all levels • Strategic thinker with hands-on execution capability • Data-driven decision-making • P&L understanding and implementation