CDK Global

Drive top-line growth by acquiring new automotive dealership clients and managing the sales process from prospecting to closing. | Requires 5+ years of automotive dealership experience, proven B2B sales success at the executive level, and ability to travel extensively. | Remote/Field Sales: Territory includes Chicago, IN, MI, WI, MN and the Eastern part of IA. Must live in territory to be considered. About Us CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary The CDK Service/Fixed Ops Account Development Executive Field Sales position drives top line growth by forging relationships with customers who do not have a business relationship with CDK within a specific geographical area. Grows new market share through conquest sales, selling our CDK Service & Fixed Ops solutions to automotive dealerships. Works in conjunction with channel partners to increase sales opportunities in CDK Strategic Products. Achieves annual assigned sales plan, working under guidance of the Director of Sales. Responsibilities & Essential Functions • Your objective will be to drive top-line growth by closing new Service or Inventory business from targeted automotive dealers • Identify and define a growth strategy in the market for the business • Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results • Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process • Develop comprehensive understanding of CDK applications and their functionality • Maintain accurate records of your interactions and your forecast in our Salesforce CRM, leveraging the 9 steps of the Influencing the Decision℠ • 75% travel in the field, including overnight travel • Follow all CDK Global policies and procedures • Complete all mandatory assigned compliance tasks and acknowledgements • Meet or exceed all performance expectations • Ability to work independently/in a team environment • Proficiency with Microsoft Office • Valid Driver’s License/travel documents (if applicable) • Follow all CDK Global policies and procedures • Complete all mandatory assigned compliance tasks and acknowledgements • Meet or exceed all performance expectations Required Job Skills & Qualifications • Bachelor’s Degree or equivalent experience • 5+ years automotive dealership experience, as GM, Fixed Ops Director, Service Manager or Operations Manager • Proven B2B sales success at Executive/C-suite Level especially in conquest sales • Experience using consultative solution selling to align client’s business needs with a solution • Experience growing market share through conquest sales • Must be able to negotiate and close major sales opportunities with executive level clients • Advanced presentation skills incorporating strong sales techniques • Excellent closing and negotiating skills • Ability to travel 75% or more with weekly overnight travel Salary = $85,000 + Uncapped Commissions CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Design and implement tailored software solutions for automotive dealerships to improve customer success, retention, and product adoption while collaborating across teams and mentoring peers. | 6+ years automotive industry and customer-facing experience, technical knowledge of dealership operations and CDK products, Salesforce proficiency, strong communication, and willingness to travel. | Remote Field Based Position - Must reside near a Major Airports in CST Time Zone About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities Position Summary Customer Success Solutions Consultant leverages deep expertise in software development automotive industry knowledge, and a comprehensive understanding of CDK products to deliver tailored solutions that drive customer success. Collaborating closely with the Product organization, this role designs and implements customized strategies that enhance product adoption and value realization. Not confined to specific products or clients, Customer Success Solutions Consultants are deployed wherever their specialized skills are needed to support and elevate the customer experience Responsibilities • Responsible for improved efficiency among CSMs, reduced client cancellations, increased client retention, and enhanced customer satisfaction. • Continuously improves existing CDK solutions, identifying opportunities for innovation to sustain a high-quality pre/post-sales customer experience. • Partners closely with internal teams (Development, CSMs, Product, CSPS, Sales, CSSs) to ensure the successful delivery of high-quality solutions and drive deeper customer engagement. • Collaborates with development teams to design and architect solutions aligned with CDK’s business requirements. • Maintains up-to-date knowledge of CDK product releases and developments; partners with CSPS team for awareness and support. • Closes the gap between customers and internal teams, championing CDK products and incorporating customer feedback into the roadmap. • Strengthen relationships with dealership management, acting as a trusted advisor to ensure CDK products are fully integrated and effectively utilized within dealership workflows. • Accountable for client success through adoption, product expansion, value realization, retention, and revenue growth. • Provides continuous enablement and proactive technical support to CDK clients. • Challenges the status quo by solving new problems, teaching CDK solutions, and finding better ways to delight customers. • Works with at-risk customers to determine turnaround strategies (e.g., specialized reporting, database changes, product enhancements). • Participates as a stakeholder in the design and use of tools for customer data, scheduling, reporting, accountability, and results. • Promotes a culture of continuous improvement within the CS team and across the business. • Drives meaningful value for customers. • Mentors CSMs, CSSs, and peers by identifying and creating learning opportunities that enhance product and client knowledge. • Serves as a Subject Matter Expert on change management best practices. • Provides feedback to Sales and Marketing on prospecting approaches and ensures smooth hand-offs of new sales opportunities. • Willingness to travel up to 60% Qualifications • Minimum of 6 years of automotive industry experience • At least 6 years in a customer facing role • Technical expertise in various technologies, including: • Modern Retail • Fixed Operations • Dealer Operations • Forms • Comprehensive knowledge of: • Front-end sales, parts & service, and accounting operations • Dealership workflows • Automotive and technology industries • In-depth understanding of dealer processes and how customers use CDK products within their existing workflows • Familiarity with CDK’s organizational structure, solutions, implementation, and service models • Ability to work with and influence individuals across all dealership levels • Working knowledge of CDK applications • Understanding of CDK’s business strategy, operations, product offerings, and role within the automotive industry • Proficient in using Salesforce • Skilled in persuasion, negotiation, and building consensus to influence outcomes • Deep understanding of value drivers in recurring revenue business models • Proven ability to impact revenue growth and overall business performance • Excellent communication and relationship-building skills • Ability to build positive, professional relationships with both developers and executives • Strong written, verbal, and interpersonal communication abilities • Analytical and process-driven mindset • Bachelor’s degree or equivalent experience Preferred Qualifications • 6 years of Dealership industry experience • 4+ years of experience in enterprise software solutions engineering, consulting, or architecture • Familiarity with web infrastructure, application modernization, and software development best practices • SaaS experience preferred • Proficiency in at least one Infrastructure-as-Code tool and one or more programming languages (C++ and SQL preferred) Physical Requirements • Operate Computer Hardware and Other Office Equipment: Constantly • Repetitive Motion: Frequently • Position and Move Items: Frequently • Physical Demands: Up to 15 pounds • Remain in a Stationary Position: Frequently • Move About: Frequently • Adjust Posture for Movement: Frequently • Ascend and Descend: Occasionally • Observe or Inspect Details: Frequently • Communicate Information and Ideas so that Others will Understand: Frequently • Exposure to Outdoor Weather Conditions: Occasionally • Detects Auditory Cues: Frequently • Exposure to Confined Spaces: Occasionally • Operate a Vehicle Safely: Occasionally • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently Salary Range: $90,000 to 100,000 • Non-discrimination clause The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.​ CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Drive client satisfaction and adoption of CDK products at dealerships, provide expert guidance, lead training and webinars, handle escalations, and mentor junior staff with significant travel. | 5+ years dealership experience with CDK products, subject matter expertise in Variable Operations, strong communication and customer service skills, ability to travel 60%, and associate degree or equivalent. | Description: • Responsible for client satisfaction and success, maximizing adoption and utilization of CDK products • Interact with assigned dealerships to understand business needs and drive CDK solution value • Identify and nurture additional revenue opportunities in partnership with sales • Develop productive working relationships with CSM team and partner to deliver customer service • Serve as subject matter expert and back up Lead CSSs when needed • Provide proactive product-specific expertise and identify opportunities for product adoption and business growth • Discuss and demonstrate CDK product functionality and industry insights at advanced level • Provide customers with guidance to achieve industry standards via live webinars with targeted content • Set product understanding and utilization benchmarks and guide customers on best practices • Complete client training, consultation, operational adjustments or best practice requests • Identify and advise on additional opportunities to improve expansion propensity • Resolve advanced-level blockers and recommend best practices • Utilize training resources and provide reference documentation to customer • Participate in and lead scaled webinars to customers • Ensure high level of consistent documentation of dealer engagements • Serve as an internal escalation point and handle escalations • Mentor and train junior staff on risk mitigation strategies and client recommendations • Travel required: Minimum 60% travel Requirements: • 5 years minimum experience in Dealerships experience required • Subject Matter expertise with CDK Drive F&I and Sales Management, eSign, eContracting, MVP (Menu Vantage Platinum) • Knowledge of CDK applications and familiarity with automotive industry • Ideal experience is someone that worked at the dealerships in Variable Operations or implementing/supporting CDK products within the last 3 years • Subject Matter expertise with Variable Operation applications is required • Extensive experience Dealers processes and workflows • Strong communication skills with peers as well as clients, both oral as well as written • Ability to work as a team member with limited supervision • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Time management and completion of tasks to a definite deadline • Ability to work and influence both internal and external stakeholders • Outstanding customer service skills • Organization and prioritizations skills • Effective at engaging and articulating value with emphasis on promoting adoption and expansion • Good relationship and collaboration skills to engage senior and executive level dealership associates • Advanced familiarity with dealership systems and operation • Associate’s Degree or equivalent experience • Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. Benefits: • Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Annual performance bonus and/or other applicable incentive compensation plans