CDK Global

Compensation

Full Description

Description: • Responsible for client satisfaction and success, maximizing adoption and utilization of CDK products • Interact with assigned dealerships to understand business needs and drive CDK solution value • Identify and nurture additional revenue opportunities in partnership with sales • Develop productive working relationships with CSM team and partner to deliver customer service • Serve as subject matter expert and back up Lead CSSs when needed • Provide proactive product-specific expertise and identify opportunities for product adoption and business growth • Discuss and demonstrate CDK product functionality and industry insights at advanced level • Provide customers with guidance to achieve industry standards via live webinars with targeted content • Set product understanding and utilization benchmarks and guide customers on best practices • Complete client training, consultation, operational adjustments or best practice requests • Identify and advise on additional opportunities to improve expansion propensity • Resolve advanced-level blockers and recommend best practices • Utilize training resources and provide reference documentation to customer • Participate in and lead scaled webinars to customers • Ensure high level of consistent documentation of dealer engagements • Serve as an internal escalation point and handle escalations • Mentor and train junior staff on risk mitigation strategies and client recommendations • Travel required: Minimum 60% travel Requirements: • 5 years minimum experience in Dealerships experience required • Subject Matter expertise with CDK Drive F&I and Sales Management, eSign, eContracting, MVP (Menu Vantage Platinum) • Knowledge of CDK applications and familiarity with automotive industry • Ideal experience is someone that worked at the dealerships in Variable Operations or implementing/supporting CDK products within the last 3 years • Subject Matter expertise with Variable Operation applications is required • Extensive experience Dealers processes and workflows • Strong communication skills with peers as well as clients, both oral as well as written • Ability to work as a team member with limited supervision • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Time management and completion of tasks to a definite deadline • Ability to work and influence both internal and external stakeholders • Outstanding customer service skills • Organization and prioritizations skills • Effective at engaging and articulating value with emphasis on promoting adoption and expansion • Good relationship and collaboration skills to engage senior and executive level dealership associates • Advanced familiarity with dealership systems and operation • Associate’s Degree or equivalent experience • Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. Benefits: • Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Annual performance bonus and/or other applicable incentive compensation plans