CCS

The Patient Engagement Specialist serves as the primary point of contact between CCS and patients, guiding them through onboarding for medical devices and supplies. This role ensures a seamless start to the patient’s therapy journey through empathetic, high-quality interactions. | A high school diploma or equivalent is required, with 1-3 years of customer service experience in a healthcare setting preferred. Candidates should demonstrate compassion, excellent communication skills, and the ability to manage competing priorities. | Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. The Patient Engagement Specialist serves as the primary point of contact between CCS and our patients, guiding them through onboarding for medical devices and supplies while identifying opportunities to enroll in the LivingConnected® program. This role ensures a seamless start to the patient’s therapy journey through empathetic, high-quality interactions designed to build confidence, improve adherence, and encourage participation in CCS support programs. The position reports to the Manager, Clinical Services. Work location is flexible. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible. Responsibilities Conduct inbound and outbound calls to engage patients following initial delivery of medical equipment and supplies. Provide support with the proper use of medical devices and supplies offered by CCS Medical. Troubleshoot devices or supply issues via telephone and support patients through setup, data transmission, and early-use challenges. Onboard new patients, answer device-related questions, and identify barriers to product use or adherence. Schedule patients for ongoing diabetes coaching and education. Assist pharmacists and CDCES clinicians with patient surveys related to diabetes management. Educate patients on the reorder process and ensure proper setup for ongoing supply fulfillment. Screen for and route appropriate cases to Certified Diabetes Care and Education Specialists for advanced clinical support. Provide support on device functionality, CCS digital tools, mobile app usage, and program benefits. Accurately document all patient interactions and outcomes in CCS systems in a timely manner. Coordinate with Clinical Services, Pharmacy, and Operations teams to ensure resolution of patient needs and communication closure. Maintain strict confidentiality and comply with HIPAA, Medicare, Medicaid, and private insurance regulations. Maintain predictable and reliable attendance and flexibility to meet departmental needs, including evenings and weekends. Follow all CCS policies, procedures, and compliance standards. Desired Outcomes Consistently meets or exceeds targets for patient engagement and LivingConnected® program enrollment. Demonstrates strong first-call resolution rates and maintains high patient satisfaction scores. Adheres to established follow-up timelines for patient onboarding and resupply processes.Ensures all patient interactions are documented accurately, completely, and in compliance with regulatory requirements. Builds and maintains positive customer service relationships both internally and externally. Maintains clear, proactive, and professional communication with all stakeholders. Effectively plans, prioritizes, and completes assigned work within required timeframes. Meets or surpasses all productivity and performance standards. Promotes a collaborative team environment through positive engagement and teamwork. Actively contributes to Continuous Quality Improvement initiatives. Consistently represents the organization with professionalism and integrity. Qualifications • High school diploma or equivalent required.• 1–3 years of customer service experience in a healthcare setting preferred.• Familiarity with diabetes management, CGMs, or remote monitoring technologies preferred but not mandatory.• Excellent verbal communication, organizational, and follow-through skills.• Demonstrated compassion and a genuine desire to support and assist patients.• Exceptional organizational skills and strong attention to detail.• Ability to interpret and follow written, verbal, and diagram-based instructions.• Capable of resolving problems involving multiple variables within standardized procedures.• Flexibility to accommodate varying work schedules, including evening and weekend shifts.• Strong multitasking capabilities and the ability to manage competing priorities. Values Our Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn. What We Offer Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable) Comprehensive Benefits: Medical, dental, and vision insurance 401(k) with company match Paid time off (vacation and holidays) Growth & Development: Ongoing training and professional development Work-Life Balance: Remote or hybrid work options (if applicable) Wellness programs and mental health support

The Patient Engagement Specialist serves as the primary point of contact between CCS and patients, guiding them through onboarding for medical devices and supplies. This role ensures a seamless start to the patient’s therapy journey through empathetic interactions designed to build confidence and improve adherence. | A high school diploma or equivalent is required, with 1-3 years of customer service experience in a healthcare setting preferred. Candidates should demonstrate excellent communication skills, compassion for patients, and the ability to manage competing priorities. | Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. The Patient Engagement Specialist - Bilingual English Spanish, serves as the primary point of contact between CCS and our patients, guiding them through onboarding for medical devices and supplies while identifying opportunities to enroll in the LivingConnected® program. This role ensures a seamless start to the patient’s therapy journey through empathetic, high-quality interactions designed to build confidence, improve adherence, and encourage participation in CCS support programs. The position reports to the Manager, Clinical Services. Work location is flexible. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible. Responsibilities Conduct inbound and outbound calls to engage patients following initial delivery of medical equipment and supplies. Provide support with the proper use of medical devices and supplies offered by CCS Medical. Troubleshoot devices or supply issues via telephone and support patients through setup, data transmission, and early-use challenges. Onboard new patients, answer device-related questions, and identify barriers to product use or adherence. Schedule patients for ongoing diabetes coaching and education. Assist pharmacists and CDCES clinicians with patient surveys related to diabetes management. Educate patients on the reorder process and ensure proper setup for ongoing supply fulfillment. Screen for and route appropriate cases to Certified Diabetes Care and Education Specialists for advanced clinical support. Provide support on device functionality, CCS digital tools, mobile app usage, and program benefits. Accurately document all patient interactions and outcomes in CCS systems in a timely manner. Coordinate with Clinical Services, Pharmacy, and Operations teams to ensure resolution of patient needs and communication closure. Maintain strict confidentiality and comply with HIPAA, Medicare, Medicaid, and private insurance regulations. Maintain predictable and reliable attendance and flexibility to meet departmental needs, including evenings and weekends. Follow all CCS policies, procedures, and compliance standards. Desired Outcomes Consistently meets or exceeds targets for patient engagement and LivingConnected® program enrollment. Demonstrates strong first-call resolution rates and maintains high patient satisfaction scores. Adheres to established follow-up timelines for patient onboarding and resupply processes.Ensures all patient interactions are documented accurately, completely, and in compliance with regulatory requirements. Builds and maintains positive customer service relationships both internally and externally. Maintains clear, proactive, and professional communication with all stakeholders. Effectively plans, prioritizes, and completes assigned work within required timeframes. Meets or surpasses all productivity and performance standards. Promotes a collaborative team environment through positive engagement and teamwork. Actively contributes to Continuous Quality Improvement initiatives. Consistently represents the organization with professionalism and integrity. Qualifications • High school diploma or equivalent required.• 1–3 years of customer service experience in a healthcare setting preferred.• Familiarity with diabetes management, CGMs, or remote monitoring technologies preferred but not mandatory.• Excellent verbal communication, organizational, and follow-through skills.• Demonstrated compassion and a genuine desire to support and assist patients.• Exceptional organizational skills and strong attention to detail.• Ability to interpret and follow written, verbal, and diagram-based instructions.• Capable of resolving problems involving multiple variables within standardized procedures.• Flexibility to accommodate varying work schedules, including evening and weekend shifts.• Strong multitasking capabilities and the ability to manage competing priorities. Values Our Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn. What We Offer Competitive Salary Bonus/Incentive Opportunities/commission: (if applicable) Comprehensive Benefits: Medical, dental, and vision insurance 401(k) with company match Paid time off (vacation and holidays) Growth & Development: Ongoing training and professional development Work-Life Balance: Remote or hybrid work options (if applicable) Wellness programs and mental health support

Conduct high-volume inbound/outbound calls to schedule in-home health assessments, provide customer service, promote benefits, and maintain compliance with company policies. | Experience in call center or similar environment, strong communication and computer skills, sales experience preferred, ability to work with seniors, and knowledge of healthcare preferred. | Description: • Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff. • Provide members with full details of the in-home assessment within guidelines of clients. • Provide friendly customer service with a positive attitude, building rapport and trust with members. • Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections. • Communication Center Representatives may also work to schedule appointments for client’s members in a physician’s office. • Maintain compliance with Complex Care Solutions’s policies, procedures and mission statement. • Adhere to all confidentiality and HIPAA requirements as outlined within Complex Care Solutions’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. • Fulfill those responsibilities and/or duties that may be reasonably provided by Complex Care Solutions for the purpose of achieving operational and financial success of the Employer. Requirements: • Must possess strong computer literacy skills, including, but not limited to, data entry and retrieval, and Microsoft Office. • Bilingual strongly desired. • Experience in a high call volume inbound/outbound call center or like environment. • Ability to work in a fast-paced environment, prioritize tasks to meet deadlines and goals, perform additional duties as directed by management, and meet all business expectations in metrics and quality. • Must be able to adapt to change to meet business and client expectations weekly, monthly, yearly. • Excellent verbal and written communication skills. • Sales experience strongly desired. • Strong interpersonal and organization skills. • Comfort level working with the senior citizen population. • Knowledge of healthcare or managed care highly preferred. • Ability to exercise independent judgement within policy and procedure guidelines established by the company. Benefits: • Competitive Salary and Benefits Package • Performance-based incentives

As a Patient Advocate Representative I, you will deliver first-class customer service and handle tasks to maintain patient satisfaction. You will resolve patient issues, ensure accurate reorder processing, and provide support across business units. | A minimum of a high school diploma or GED is required, along with preferred customer service experience. Strong computer literacy, attention to detail, and exceptional communication skills are essential for this role. | Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible. Responsibilities Obtains and process authorizations for reorders. Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. Ensures patients have all required medical documentation to permit billing of services as assigned. Maximizes patient base through retention efforts and cross-selling via phone. Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. Maintains a high degree of confidentiality always due to access to sensitive information. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Qualifications Minimum high School diploma or GED equivalent. Customer Service Experience Preferred. Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. Strong attention to detail, multi-tasking, communication, and organizational skills are essential. Exceptional phone and email etiquette. Position may require evening and weekend availability. CCS Medical is an EEO/AA employer. M/F/D/V Values Our Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V

Handle patient calls to resolve issues, process authorizations and reorders, verify insurance, maintain documentation, and support billing accuracy. | High school diploma or GED, customer service experience, computer literacy with strong data entry and communication skills, and flexibility for evening/weekend shifts. | Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. Hybrid location must be willing to go into the Pittsburgh Office. Will receive a $2.00 on-site premium. What we can offer you: Attractive Incentives Monday through Friday Schedule Intimate Office Environment Professional Growth Supportive Team Great Benefits Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible. Responsibilities Obtains and process authorizations for reorders. Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. Ensures patients have all required medical documentation to permit billing of services as assigned. Maximizes patient base through retention efforts and cross-selling via phone. Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. Maintains a high degree of confidentiality always due to access to sensitive information. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Qualifications Minimum high School diploma or GED equivalent. Customer Service Experience Preferred. Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. Strong attention to detail, multi-tasking, communication, and organizational skills are essential. Exceptional phone and email etiquette. Position may require evening and weekend availability. CCS Medical is an EEO/AA employer. M/F/D/V Values Our Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V