CCS

Conduct high-volume inbound/outbound calls to schedule in-home health assessments, provide customer service, promote benefits, and maintain compliance with company policies. | Experience in call center or similar environment, strong communication and computer skills, sales experience preferred, ability to work with seniors, and knowledge of healthcare preferred. | Description: • Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff. • Provide members with full details of the in-home assessment within guidelines of clients. • Provide friendly customer service with a positive attitude, building rapport and trust with members. • Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections. • Communication Center Representatives may also work to schedule appointments for client’s members in a physician’s office. • Maintain compliance with Complex Care Solutions’s policies, procedures and mission statement. • Adhere to all confidentiality and HIPAA requirements as outlined within Complex Care Solutions’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. • Fulfill those responsibilities and/or duties that may be reasonably provided by Complex Care Solutions for the purpose of achieving operational and financial success of the Employer. Requirements: • Must possess strong computer literacy skills, including, but not limited to, data entry and retrieval, and Microsoft Office. • Bilingual strongly desired. • Experience in a high call volume inbound/outbound call center or like environment. • Ability to work in a fast-paced environment, prioritize tasks to meet deadlines and goals, perform additional duties as directed by management, and meet all business expectations in metrics and quality. • Must be able to adapt to change to meet business and client expectations weekly, monthly, yearly. • Excellent verbal and written communication skills. • Sales experience strongly desired. • Strong interpersonal and organization skills. • Comfort level working with the senior citizen population. • Knowledge of healthcare or managed care highly preferred. • Ability to exercise independent judgement within policy and procedure guidelines established by the company. Benefits: • Competitive Salary and Benefits Package • Performance-based incentives

As a Patient Advocate Representative I, you will deliver first-class customer service and handle tasks to maintain patient satisfaction. You will resolve patient issues, ensure accurate reorder processing, and provide support across business units. | A minimum of a high school diploma or GED is required, along with preferred customer service experience. Strong computer literacy, attention to detail, and exceptional communication skills are essential for this role. | Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible. Responsibilities Obtains and process authorizations for reorders. Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. Ensures patients have all required medical documentation to permit billing of services as assigned. Maximizes patient base through retention efforts and cross-selling via phone. Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. Maintains a high degree of confidentiality always due to access to sensitive information. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Qualifications Minimum high School diploma or GED equivalent. Customer Service Experience Preferred. Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. Strong attention to detail, multi-tasking, communication, and organizational skills are essential. Exceptional phone and email etiquette. Position may require evening and weekend availability. CCS Medical is an EEO/AA employer. M/F/D/V Values Our Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V

Handle patient calls to resolve issues, process authorizations and reorders, verify insurance, maintain documentation, and support billing accuracy. | High school diploma or GED, customer service experience, computer literacy with strong data entry and communication skills, and flexibility for evening/weekend shifts. | Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. Hybrid location must be willing to go into the Pittsburgh Office. Will receive a $2.00 on-site premium. What we can offer you: Attractive Incentives Monday through Friday Schedule Intimate Office Environment Professional Growth Supportive Team Great Benefits Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible. Responsibilities Obtains and process authorizations for reorders. Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. Ensures patients have all required medical documentation to permit billing of services as assigned. Maximizes patient base through retention efforts and cross-selling via phone. Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. Maintains a high degree of confidentiality always due to access to sensitive information. Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Qualifications Minimum high School diploma or GED equivalent. Customer Service Experience Preferred. Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. Strong attention to detail, multi-tasking, communication, and organizational skills are essential. Exceptional phone and email etiquette. Position may require evening and weekend availability. CCS Medical is an EEO/AA employer. M/F/D/V Values Our Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS is an EEO/AA Employer. M/F/D/V