CCS

Compensation

Full Description

Description: • Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff. • Provide members with full details of the in-home assessment within guidelines of clients. • Provide friendly customer service with a positive attitude, building rapport and trust with members. • Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections. • Communication Center Representatives may also work to schedule appointments for client’s members in a physician’s office. • Maintain compliance with Complex Care Solutions’s policies, procedures and mission statement. • Adhere to all confidentiality and HIPAA requirements as outlined within Complex Care Solutions’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. • Fulfill those responsibilities and/or duties that may be reasonably provided by Complex Care Solutions for the purpose of achieving operational and financial success of the Employer. Requirements: • Must possess strong computer literacy skills, including, but not limited to, data entry and retrieval, and Microsoft Office. • Bilingual strongly desired. • Experience in a high call volume inbound/outbound call center or like environment. • Ability to work in a fast-paced environment, prioritize tasks to meet deadlines and goals, perform additional duties as directed by management, and meet all business expectations in metrics and quality. • Must be able to adapt to change to meet business and client expectations weekly, monthly, yearly. • Excellent verbal and written communication skills. • Sales experience strongly desired. • Strong interpersonal and organization skills. • Comfort level working with the senior citizen population. • Knowledge of healthcare or managed care highly preferred. • Ability to exercise independent judgement within policy and procedure guidelines established by the company. Benefits: • Competitive Salary and Benefits Package • Performance-based incentives