Cayuse Holdings

Oversee deployment and validation of complex technical solutions, coordinate with multiple teams, and lead process improvements. | Experience managing large software projects, strong knowledge of Agile frameworks, and ability to lead technical teams. | Overview JOB TITLE: Senior Technical Deployment Manager CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote – Austin, TX (3 days remote | Tue & Fri Onsite, w/ potential going remote full-time) SALARY: $117,270.40-$167,523.20 Employment in this role is conditional upon successful execution of the contract by the client. The Work The Senior Technical Deployment Manager will play a critical role in overseeing the successful delivery and implementation of complex technical solutions across multiple projects or programs. This individual will be responsible for end-to-end coordination of deployment activities, ensuring that technical solutions meet client expectations, comply with government requirements, and are delivered on time and on budget. The role requires a strategic, detail-oriented, and proactive leader who can manage cross-functional teams, mitigate risks, and collaborate effectively with stakeholders to ensure seamless execution. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Oversee the deployment and validation of SSA application releases and system enhancements to production. Oversee the troubleshooting of environment issues encountered during development in the dev/test environments. Plan and coordinate with multiple internal I/T organizations, trading partners, vendors and consultants on an ongoing basis. Work closely with the business and I/T management for environment demand planning and driving I/T and operation resources for timely delivery of application environments - including new environment standups and frequent refactoring and reconfiguration of existing environments through manual and automated processes (Code, DB, Configuration, Security and Platform updates). Lead projects and IT sprints for improving environment delivery process through automation and standardization. Utilize Agile development or, provide direction that meets SSA goals and objectives by participating in backlog grooming & user story development and work together with other teams in support of application enhancements planned to support new programs & business requests and to enhance quality, scalability & stability of the applications Lead and triage troubleshooting sessions involving subject matter experts from different I/T areas for the purpose of restoring functionality and isolating and root causing issues. Other duties as assigned. Qualifications Here’s What You Need Graduation from an accredited four-year college or university with a degree in computer science, computer information systems, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another. 5 years hands-on experience in managing large size software development projects with a proven record of success. 5 years hands-on experience with SCRUM/ AGILE methodologies with enterprise-level application development projects. Knowledge of the PMLC/SDLC Experience overseeing multi-function project teams In-depth knowledge of Agile methodology and frameworks like Scrum, Kanban, XP, including sprint related activities such as User Stories development, Continuous Integration, ATDD, TDD, Continuous Testing, Pairing, Automated Testing, Estimation. Ability to supervise staff. Ability to assign and prioritize work. Possesses skills to effectively coach sprint teams on Agile methodology. In-depth knowledge of software development processes, procedures and standards. Solid understanding of and demonstrated experience in using appropriate tools: AGILE Project Management tools such as Jira, Rally, VersionOne or equivalent. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: Excellent problem-solving abilities and attention to detail Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Must be a Self-starter, that can work independently and as part of a team. Communication skills, both written and oral to effectively communicate technical and business needs across different organizational levels (including but not limited to: executive, management, software development, testing, and technical staff). Critical thinking abilities to identify and solve problems, understand and analyze burndown charts, team velocity and other required metrics. Ability to make sound decisions resulting in delivery of software products on time and defect free. Possesses conflict resolution skills and focuses on scrum values of openness, honesty and respect. Strong interpersonal skills including mentoring, coaching, collaborating, and team building. Strong analytical, planning, and organizational skills with an ability to manage competing demands. Desired Qualifications: PMI - Agile Certified Practitioner (ACP). PMI - Project Management Professional (PMP). Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Account Manager Working Conditions Professional office environment, with the ability to work onsite in the main office. Must reside in the Austin area. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to attend virtual meetings. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $117,270.40 - USD $167,523.20 /Yr.

Providing technical support and customer service for IT systems and devices in a remote environment. | High school diploma, 2-5 years of customer support or IT support experience, familiarity with ServiceNow, strong communication skills. | Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $15.00-$16.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. Operates within established guidelines and procedures to independently deliver a full range of services to the customer . Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool. Provide assistance and information to the customer in a prompt manner. Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters. Mobile telephony and device support. Video Conference Unit Troubleshooting. IP Telephony setup and support. Creation of end user accounts and setting permissions. Provide end user device management and support, including desktops, laptops, and PDAs. Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications. Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations). Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. Manage continuous improvement through ongoing collection of data and information regarding customer requirements. Monitor and report on performance of IT systems and services. Understand and respond to others’ using active listening skills and tactful communication. Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding. Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. Ensures customer satisfaction through follow-up and special efforts. Resolve issues following the parameters and guidelines of the client. Identify potential system problems and escalate to department contact for resolution. Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. Assist new employees with training through shadowing opportunities and explanation of work process. Other duties as assigned. Qualifications Here’s What You Need High school diploma or GED required. Experience preferred Service Desk or Customer Service experience Two (2) to five (5) years of experience in computer systems, customer support or IT support. Experience with ServiceNow IT Service Management System. Customer service experience and strong focus on customer satisfaction. Call center experience. Experience in a technology support organization. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Strong ability to speak with clarity and articulation. Strong communication skills; both verbal and written. High degree of comprehension of the issues presented by customers. High degree of problem solving Internal/External Relationships. Apply discretion resulting in appropriate/desired resolutions. Ability to analyze issues and determine root causes and identify appropriate solutions. Ability to connect and build relationships with customers via virtual methods, phone, and email. Ability to independently solve problems. Effective listening skills including the cognitive ability to locate and convey requested information The ability to successfully handle customer requests and documents in work management tools and applications. Willingness to take initiative with attention to detail. Proactive and flexible. Must have a positive attitude. Tolerance to deal with difficult customers and stressful situations. Fluidity to work well in teams as well as independently. Ability to take phone contacts and answer emails simultaneously. Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents Sound analytic and cognitive ability to troubleshoot technical problems. Speaks with clarity, articulation, and is aware of own non-verbal communication. Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. Demonstrate ability to learn quickly and thrive in a high-energy team environment. Must be able to work independently, as well as with a team. Ability to function in a diverse work environment. Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. Desired Qualifications: Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: IT Service Supervisor Working Conditions Professional remote office environment. Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule) Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $15.00 - USD $16.00 /Hr.

Design and implement AI/ML models to enhance SDLC processes, automate workflows, and improve operational efficiency. | Requires 8+ years supporting AI/ML techniques, cloud-native infrastructure, and DevOps automation, with extensive experience in AI/ML frameworks and cloud technologies. | Overview JOB TITLE: AI Engineer CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Hybrid, Austin, TX (3 day remote | Tue & Fri Onsite) SALARY: $117,270.40 - $167,523.20 The Work The AI Engineer will drive innovation in the SDLC processes using artificial intelligence and automation. This role will develop software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes. Investigates problem areas and prepares and installs solutions by determining and designing system specifications, standards, and programming. The focus of this role is applying AI/ML techniques to improve reliability, observability, and operational workflows. The expectation is to internally develop AI-driven solutions that optimize SDLC processes, reduce toil, and increase automation maturity across the organization. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. Responsibilities • Design and implement AI/ML models to enhance software development lifecycle (SDLC) processes, including: • Improving developer experience and productivity. • Intelligent test management leveraging data analytics and predictive techniques. • Predictive detection of infrastructure failures. • Applying Agentic AI, Model-Centric Programming (MCP), and Retrieval-Augmented Generation (RAG) techniques. • Intelligent alerting and noise reduction for IT incident management. • Automated classification and root-cause analysis of incidents. • Optimizing CI/CD pipelines based on historical data and trends. • Leveraging Generative AI (GenAI) for Infrastructure as Code (IaC). • Exploring and deploying other innovative, AI-driven use cases to automate tasks and improve efficiency. • Partner with Development, DevOps, and Infrastructure teams to identify opportunities for automation and address operational pain points. • Collaborate with cross-functional teams to conceptualize, design, and deploy innovative AI-powered solutions. • Design and implement automation scripts and tooling to streamline manual workflows and increase operational efficiency. • Focus on improving user experiences through intelligent automation solutions. • Build, deploy, and maintain end-to-end pipelines for training and continuously improving AI/ML models tailored to DevOps use cases. • Monitor and optimize model performance to ensure alignment with operational goals. • Work closely with Infrastructure, DevOps, and Cloud teams to develop architecture and design documentation for proposed AI solutions. • Ensure designs meet scalability, reliability, and performance requirements. • Ensure the operational reliability, scalability, and performance of AI-based automation tools. • Integrate AI solutions into monitoring systems to enhance visibility and maintain system health. • Apply Agile Scrum and DevOps best practices to effectively manage AI/ML projects. • Facilitate sprint planning, backlog grooming, and iterative delivery cycles. • Work within Developer IDEs such as Eclipse, IBM Rational Application Developer, Spring Tool Suite (STS), and others, to build and integrate AI/ML solutions into existing SDLC processes. • Prepare comprehensive technical and design documents to support AI initiatives. • Conduct system analysis, diagnosis, and problem resolution to address software issues and performance optimization opportunities. • Manage GitHub repositories, enforce branching strategies, and define access controls. • Automate CI/CD workflows using GitHub Actions or similar tools. • Ensure code quality by defining and maintaining governance rules and best practices for integration processes. • Support and enhance code integration pipelines to align with organizational policies. • Troubleshoot and diagnose system faults, ensuring timely resolution and root-cause identification. • Analyze software for defects and identify opportunities for performance improvements or tuning. • Other duties as assigned. Qualifications Here's What You Need • Bachelor's degree in computer science, Engineering, or equivalent experience. • 3+ years in Development/Automation roles. • 8 years' proven ability to administer GitHub Enterprise Cloud • 8 years' proven ability to analyze and resolve complex issues • 8 years' experience supporting and training end users on all levels. • 8 years' hands-on experience with Continuous Integration Delivery models • Strong background in cloud-native infrastructure (AWS, Azure, or GCP). • Proficiency in automation and scripting (Python is preferred, Bash, etc.). • Solid understanding of CI/CD pipelines • Experience with cloud-native technologies • Experience applying AI/ML techniques to solve engineering problems (e.g., anomaly detection, classification, clustering). • Familiarity with Python machine learning frameworks (e.g., Scikit-learn, TensorFlow, PyTorch). • Good understanding of monitoring, logging, and observability tooling. • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Desired Qualifications: • 3 years of hands-on experience with large development projects using Agile methodology • Experience with anomaly detection, predictive analytics, or time-series forecasting. • Knowledge of MLOps practices (for internal AI models). • Experience integrating AI solutions into DevOps toolchains and platforms. • Familiarity with infrastructure as code (Terraform, Pulumi, CloudFormation). • Some working experience with Hyper-V Virtual Machine Management • Experience with asset and service account management • Experience with BMC Helix ticketing system Our Commitment to you / overview of benefits • Medical, Dental and Vision Insurance; Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off Reports to: Program Manager Working Conditions • Professional hybrid office environment. • Ability to work on-site in Austin, Texas • 3 days remote with 2 days (Tuesdays and Fridays) required to be onsite (subject to change per manager). • Must be physically and mentally able to perform duties extended periods of time. • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. • Must be able to establish a productive and professional workspace. • Must be able to sit for long periods of time looking at computer screen. • May be asked to work a flexible schedule which may include holidays. • May be asked to travel for business or professional development purposes. • May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay RangeUSD $56.38 - USD $80.54 /Hr.Employment Type: FULL_TIME

The Developer/Programmer Analyst 3 will support the development and enhancement of applications serving Texas school districts. This role involves designing and developing a new reporting framework and collaborating with cross-functional teams to maintain and improve CI/CD pipelines. | Candidates must have at least 8 years of experience in software development and a strong understanding of various technologies including Oracle and .NET. Effective communication and collaboration skills are essential for this role. | Overview JOB TITLE: Developer Programmer Analyst 3 CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $90,000.00- $130,000.00 **This is a pipeline position for upcoming opportunities** The Developer/Programmer Analyst 3 will support the development and enhancement of applications serving Texas school districts. This role requires working across multiple agency stakeholders to ensure accuracy, efficacy, and alignment with business goals while focusing on delivering transformative technology solutions to benefit Texas school districts while fostering excellence in software development practices and stakeholder collaboration. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Design and develop a new reporting framework using .NET 8.0/9.0, Blazor, and other modern Microsoft technologies. Participate in all phases of the Software Development Life Cycle (SDLC) within a SCRUM/Agile environment. Analyze and enhance existing complex reports built with Crystal Reports integrated with Oracle databases. Develop scalable, high-performance financial system solutions, ensuring seamless Oracle database integration. Collaborate with cross-functional teams, including DevOps, to maintain and improve CI/CD pipelines and automation processes. Provide innovative solutions to modernize and streamline legacy projects, ensuring alignment with business and organizational objectives. Other duties as assigned. Qualifications Here’s What You Need 8 yrs: Required Software Development Life Cycle 8 yrs: Required Entity Framework 8 yrs: Required Oracle (PL/SQL, Stored Procedures, Database Management, Performance Tuning) 8 yrs: Required Strong understanding of data modeling 8 yrs: Required Design Principles 6 yrs: Required Blazor Server, Blazor WSM 6 yrs: Required Fluent UI 5 yrs: Required Bitbucket for version control 5 yrs: Required Nomad and Consul 2 yrs: Required NET 8.0/ 9.0 framework, C#, Visual Studio Effective communicator and collaborator across cross-functional teams and stakeholders, Proven capability to tackle technical and architectural challenges, especially in legacy-to. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Desired Qualifications: 5 yrs: amiliarity with Project-Specific Tools such as JIRA, TEMPO, Bitbucket, Confluence etc. 5 yrs: SCRUM/Agile methodologies 3 yrs: Prior Texas State Agency Experience Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $90,000.00 - USD $130,000.00 /Yr.

The Business Analyst II is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role formulates system designs to align with overall business strategies while enhancing organizational effectiveness. | Candidates must have the ability to analyze and interpret technical information and communicate effectively in writing. They should also possess exceptional organizational, analytical, and problem-solving skills. | Overview JOB TITLE: Business Analyst II CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Austin, TX - Hybrid (3 day remote | Mon&Fri Onsite) SALARY: $85,000.00-$123,000.00 **This position is posted for future opportunites. Please submit your application to be considered for similar upcoming roles** The Business Analyst II is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role will formulate system designs to align with overall business strategies while leveraging expertise in business process reengineering, technology applications, and industry-standard methodologies to enhance organizational effectiveness. The Business Analyst II will prepare detailed solutions including risk identification, cost and benefit analyses, and specifications required to develop or modify systems and processes to meet business goals. This position requires participation in senior-level Information Technology (IT) activities within the Business Automation and Social Services Applications (SSA) division. The role will include interpreting programmatic policies, determining impacts on automated systems, and engaging with stakeholders at all organizational levels to drive impactful system enhancements for eligibility processes and technologies. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director. Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required. Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems. Other duties as assigned. Qualifications Here’s What You Need 4 Required Ability to analyze and interpret technical information including regulations, policy, and automation system documentation 4 Required Ability to communicate in writing, translating user/business needs into a technical style, and communicating technical instructions to system users. 4 Required Ability to plan and coordinate individual and group work activities. 4 Required Ability to detect and diagnose application problems. 4 Required Ability to create technical designs for solutions to problems. 4 Required Ability to work professionally with a broad range of stakeholders. 4 Required Ability to prepare concise business requirements, technical specifications documents and related artifacts. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional office environment. Ability to Work on-site in Austin, TX. Position will be 3 days remote with 2 days (Mon & Fri) required to be onsite. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $85,000.00 - USD $123,000.00 /Yr.

Oversee multiple government contract projects ensuring on-time, on-budget delivery, manage client relationships, supervise staff, and support business development efforts. | Bachelor's degree, 5-8 years federal government contract/program management experience, knowledge of FAR/DFAR, business acumen, communication skills, and ability to obtain security clearance. | Overview The Work The Program Manager is responsible for overseeing operational, financial, and quality delivery of a portfolio of projects under the Cayuse Government Team. Serve as the voice of the customer, ensuring effective project design and execution while fostering strategic relationships to grow the business. Supervise, train, and manage employees focused on strategic, business and action plans to achieve specified goals and objectives. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Provide management of multiple simultaneous projects; some Business Development for Cayuse’s core capabilities overseeing Project Managers, Project/Task Manager(s), Program Management Office (PMO) staff managing Client Delivery Teams; and, ensuring maximum effectiveness in the use of strategies and resources for the timely completion of all assigned contractual responsibilities on time, on budget and while meeting or exceeding client expectations. Is accountable for overall performance and delivery of defined contracts/scope(s) of work/task orders with strict adherence to customer satisfaction, goals, quality standards for products and/or services, this includes the attainment of program profitability upon project completion. Client Relationship Management--Develops relationships and serves as primary customer contact and manages overall company customer interface relationships for defined contracts/scope(s) of work/task orders to ensure responsiveness to customer needs and effective professional conduct. Provides functional and technical guidance to consulting staff and management. Will also perform as a program lead in resolution of technical or Staff Management problems that would critically impact performance, schedule and/or cost. Develops overall program schedules for Executive leadership Team review and ensures the development, collection, and storage formal documentation in the Corporate Database. Reviews and approves subordinate program and project plans. Defines and assigns work to consultants and subcontractors assigned to program; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements. Establishes performance metrics and monitors progress to assure contract compliance, customer satisfaction and attainment of company commitments, goals, and objectives. Utilizing the customers SOW to identify and define technical and functional requirements per task order to draft statements of work to be issued as part of the RFP intended to assist teaming partners and subcontractors with developing cost proposals for their intended work. Mentors and coaches assigned personnel to enhance performance. Conducts reviews and provides staff feedback for continuous improvement. May lead Business Development efforts from market planning, lead generation, proposal management to staffing and execution. Other duties as assigned. Qualifications Qualifications – Here’s What You Need Requires a Bachelor’s degree in Business Administration, Computer Science, Communications or related field, Minimum 5-8 years of large contract and program level experience in Federal Government client environments, including intimate knowledge of and relationships with one or more Agencies/Departments, DOD Unified Commands or Programs. Demonstrated capability to manage multi-task programs/projects, multi-task contracts and/or subcontracts of various types and complexity. Demonstrated outstanding writing skills, verbal communications skills and organizational skills. Demonstrated working knowledge of the FAR, DFAR and other government regulations. Demonstrated understanding of federal business practices with a working knowledge of costing, pricing, and profit margins, including contractual obligations and risks. Proficient with federal market dynamics, in particular solutions and technologies that are hot in the market and at what price points customers are buying them. Familiarity and experience with DCAA compliant accounting systems; Deltek CostPoint a plus Working knowledge and experience in the Information Technology, Cybersecurity and Engineering including IT systems and integrations. Proficient in use of virtual meeting platforms and hosting virtual/hybrid meetings (Webex, Teams, etc.). Current or former security clearance; ability to obtain clearance. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Existing relationships with potential clients and teaming partners, such that one can “hit the ground running” required Willing to travel for short term assignments Highly motivated and is at ease with handling or managing multiple tasks at any one time Excellent business acumen and industry acumen Ability to forge new relationships, individual and teaming in nature. Desired Qualifications: MBA a plus Veteran status a plus PMP certification Market and business development Account management Our Commitment to you / overview of benefits 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Managing Director Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. Must be able to lift 50 pounds. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $48.07 - USD $55.28 /Hr.