Cayuse Holdings

Design, implement, and maintain enterprise monitoring platforms and translate technical data into business insights. | Hands-on experience with Windows Server, RHEL, enterprise monitoring tools, strong networking knowledge, and communication skills. | Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work This Senior Network & Computer Systems Administrator is responsible for the design, implementation, administration, and ongoing maintenance of multiple enterprise monitoring platforms supporting a complex, distributed IT environment. This role performs advanced technical and administrative tasks across server operating systems, network monitoring, and application performance monitoring tools from vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. This role collaborates with customers and stakeholders at all organizational levels to ensure that monitoring solutions are comprehensive, customer-focused, and aligned with business and mission needs. The successful candidate will be able to translate technical monitoring capabilities into meaningful, actionable information for non-technical users, deliver individual and group training, and produce high-quality technical and policy documentation. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Key Responsibilities Perform day-to-day administration, configuration, and optimization of enterprise monitoring tools, including but not limited to: Microsoft System Center Operations Manager (SCOM) Broadcom DX NetOps Spectrum Broadcom DX NetOps Network Flow Analysis Broadcom DX NetOps Performance Manager Dynatrace (planned/ongoing implementation) Nexthink (planned/ongoing implementation) Install, upgrade, patch, and maintain monitoring application software on a variety of operating systems and platforms (physical and virtual). Design, implement, and tune monitoring policies, thresholds, alerts, dashboards, and reports to support operational, performance, and capacity management needs. Integrate monitoring tools with related systems (e.g., ticketing/ITSM platforms, logging, notification systems, CMDB) as required. Maintain and administer Windows Server 2022 and Red Hat Enterprise Linux (RHEL) 8 and 9 systems supporting monitoring tools in both physical and virtualized environments. Perform OS-level configuration, hardening, troubleshooting, and performance tuning to support highly available and resilient monitoring services. Coordinate with server and virtualization teams to ensure appropriate resource allocation, backup/recovery configuration, and change management for monitoring infrastructure. Apply a solid understanding of WAN/LAN concepts and data circuits (e.g., T1, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber) to design and support effective network monitoring solutions. Utilize SNMP v3 (traps and polling), flow technologies, and other protocols to collect network performance and availability data. Perform bandwidth and traffic analysis to identify trends, bottlenecks, and potential issues impacting service delivery. Work with network engineering teams to interpret monitoring results, assist in root cause analysis, and recommend corrective actions. Interface with customers, stakeholders, and leadership at all levels of the organization to gather requirements, explain monitoring capabilities, and present findings or recommendations. Communicate complex technical concepts in clear, non-technical language tailored to the audience’s level of understanding. Provide individual and group training on the enterprise monitoring toolset, dashboards, reports, and standard operating procedures. Maintain a strong customer-service orientation, demonstrating professionalism, responsiveness, and effective relationship management. Follow established processes and procedures for incident, request, change, and problem management related to enterprise monitoring services. Maintain call and interaction quality standards, including adherence to work schedules, SLAs, and documented support procedures. Document policies, procedures, configurations, and issues in the ticketing system and internal knowledge base to ensure repeatable, consistent support. Develop and maintain advanced reporting (including monthly and ad hoc reports) using tools such as Microsoft Excel, SQL/MySQL queries, and built-in reporting modules within monitoring platforms. Analyze monitoring data to identify opportunities to improve service levels, proactively detect issues, and better support the needs of internal clients. Work both independently and as part of a cross-functional team to deliver high-quality monitoring solutions and support. Participate in a rotating on-call schedule to provide after-hours support for critical monitoring platforms and related incidents. Contribute to continuous improvement efforts, including tool evaluation, process refinement, and the adoption of emerging best practices in monitoring and observability. Other duties as assigned. Qualifications Qualifications – Here’s What You Need The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. Hands-on experience administering and maintaining: Windows Server 2022 Red Hat Enterprise Linux (RHEL) 8 and/or 9 Demonstrated experience installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, Broadcom DX NetOps suite, Dynatrace, Nexthink or similar). Strong understanding of WAN/LAN networking concepts, including: Data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, Fiber Core concepts of routing, switching, and network performance metrics Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and adhering to documented standards and procedures. Proven ability to communicate effectively with non-technical customers, including translating complex technical issues into clear, actionable information. Demonstrated ability to work independently with minimal supervision as well as collaboratively within a team. Experience supporting customers in a service-oriented environment, with strong client relationship skills. Installation, configuration, upgrade, and day-to-day administration of: Microsoft System Center Operations Manager (SCOM) Broadcom DX NetOps Spectrum Broadcom DX NetOps Network Flow Analysis Broadcom DX NetOps Performance Manager Dynatrace (implementation and/or operation preferred) Nexthink (implementation and/or operation preferred) Development of monitoring rules, alerts, dashboards, and reports within these tools. Experience providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms. Familiarity with Cisco IOS, networking configuration files, hardware, and core networking concepts. Strong understanding and practical experience with: SNMP v3 traps and polling Bandwidth and network flow analysis Advanced system and network troubleshooting skills across multi-tier, distributed environments. Proficiency with Microsoft PowerShell for automation, configuration, and data collection related to monitoring systems. Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports. Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: Must possess problem-solving skills. Exceptional communication skills, both oral and written Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Desired Qualifications: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent combination of education and experience. Relevant certifications are a plus, such as: Microsoft (e.g., Windows Server, SCOM) Red Hat (RHCSA/RHCE) Cisco (CCNA or higher) Vendor-specific monitoring certifications (Broadcom, Dynatrace, Nexthink) ITIL Foundation or equivalent service management certification. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $26.00 - USD $36.00 /Hr.

Provide advanced second-tier technical support and manage Windows Server environments with security remediations. | Bachelor's degree, 5 years experience, active Secret clearance, IAT Level II certification, strong Windows Server and VMware skills. | Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work This Senior Network & Computer Systems Administrator delivers advanced second-tier technical assistance to end users across PC, server, mainframe, storage, and associated hardware and software environments. The incumbent assumes responsibility for incidents and service requests that cannot be resolved by first-tier help desk personnel and works to restore normal operations in a timely and customer-focused manner. The role requires close collaboration with network services, software systems engineering, and applications development teams to troubleshoot, isolate, and remediate complex issues, as well as to identify and correct underlying root causes affecting system performance or availability. Responsibilities include simulating or recreating user issues in controlled environments to diagnose operating difficulties, validating solutions, and recommending system, configuration, or process modifications to prevent recurrence and reduce user impact. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Key Responsibilities Serve as the primary point of contact for local server, network, and telecommunications repair activities supporting District infrastructure components. Administer, manage, and maintain current and future Microsoft (MS) Windows Server operating systems across both physical and virtual environments. Support hardware and software technology refresh efforts, ensuring compliance with established milestones while coordinating with application owners to minimize operational disruption. Adhere to established change management principles and procedures on a daily basis, including drafting formal Change Requests and obtaining required approvals. Assist with storage and data management activities, with a specific focus on file and folder permission administration. Implement applicable DISA Security Technical Implementation Guides (STIGs) and remediate identified security vulnerabilities. Support the operational transition of enterprise solutions into the production environment, ensuring stability and continuity of services. Work Remedy incident and service request tickets, providing initial triage and analysis of complex issues prior to escalation or resolution. Other duties as assigned. Qualifications Qualifications – Here’s What You Need The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. Bachelor’s degree and a minimum of five (5) years of relevant experience Master’s degree and a minimum of three (3) years of relevant experience PhD with no prior related experience required Current 8570 Information Assurance (IA) Baseline Certification at IAT Level II (e.g., Security+ CE) Ability to obtain the applicable 8570 IA Computing Environment (CE) certification within six (6) months of hire Standard work schedule is Monday through Friday, with an eight-hour shift between 6:00 a.m. and 6:00 p.m. local time; occasional after-hours support may be required Active Secret security clearance required prior to start date Experience using Remedy or a comparable IT service management/ticketing system Demonstrated professional experience administering Microsoft Windows Server 2012 and Windows Server 2016 Demonstrated experience working with VMware virtualization technologies Working knowledge of core infrastructure technologies and services, including Active Directory, DHCP, DNS, Group Policy, and DFS, with the ability to maintain other core Windows services Strong understanding of NTFS file share permissions Foundational understanding of authentication mechanisms such as Kerberos and LDAP Basic networking experience, including TCP/IP, routing, SSH, and OpenVPN Proven ability to coordinate with and obtain cooperation from multiple IT functional areas to complete assignments Ability to work independently with minimal supervision on clearly defined tasks Demonstrated ability to quickly learn and master new applications and technologies Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: Must possess problem-solving skills. Exceptional communication skills, both oral and written Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $26.00 - USD $36.00 /Hr.

Resolve complex escalated technical issues and maintain reliable operation of end-user and infrastructure technologies. | Bachelor's degree in IT or related field, 8 years experience, secret clearance, and background check required. | Overview The Technician Support III serves as a technical support professional responsible for resolving complex, escalated issues and ensuring the reliable operation of end‑user and infrastructure technologies. In this role, the technician provides advanced troubleshooting for hardware, software, and basic network problems; leads or supports implementation of new equipment and upgrades; and acts as a primary on-site resource for high‑visibility or mission‑critical support needs. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Delivers daily on-site and/or remote support for end users, including workstations, peripherals, mobile devices, and standard enterprise applications. Installs, configures, and maintains IT equipment (PCs, laptops, printers, VoIP phones, conference room systems) in accordance with approved standards and security policies. Supports operating systems (e.g., Windows 10) and common enterprise software (e.g., Microsoft Office), including patching and configuration changes under change control. Performs advanced diagnostics and root cause analysis, implementing long-term corrective actions to reduce repeat incidents. Manages tickets in the IT service management (ITSM) tool, ensuring accurate logging, prioritization, documentation, and timely closure. Maintains accurate asset and configuration records, supporting inventory, lifecycle tracking, and preparation of equipment for transfer or disposal. Participates in IT projects and deployments (e.g., hardware refreshes, OS/application rollouts), including imaging, staging, testing, and cutover support. Adheres to and promotes IT security, privacy, and safety policies, supporting audits and compliance requirements as needed. Other duties as assigned. Qualifications Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field. 8 Years of related experience. Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance. Secret Clearance is required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: Must possess problem-solving skills. Must be capable of working with remote support tools and ticketing systems and must be willing to travel. Excellent problem-solving, analytical, communication, and interpersonal skills are essential. Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Project Manager Working Conditions Professional office environment. Must be able to work on-site. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $55,000.00 - USD $65,000.00 /Yr.

Lead data and AI strategy, business development, client advisory, workforce development, and external representation. | Advanced degree in quantitative field with over 20 years progressive experience in data science and AI strategy, proven leadership in large-scale AI initiatives and RFP responses. | Overview The Work The Senior Managing Director, Data Science and AI will serve as Cayuse's senior authority on data and AI strategy, collaborating across service lines. The role involves business development, client advisory services, workforce development, AI service line development, and external representation — all with the shared goal of establishing data and AI as a strong, cross-cutting capability. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Business Development and RFP Support Lead and advise on data science and AI content for federal, state, and local government and commercial RFP responses, offering technical expertise and strategic framing that set Cayuse proposals apart in competitive procurements. Identify data and AI opportunities in ongoing activities and RFP responses across service lines. Review and strengthen civil services and commercial RFP responses for data and AI relevance, identifying opportunities where Cayuse's workforce model and mission create competitive differentiation. Work closely with Cayuse’s Proposal Center of Excellence to create reusable proposal frameworks, capability narratives, and case study content that reduce response effort and improve consistency across bids. Perform a leadership role in the Atlanta commercial and State government markets, identifying opportunities and working with Commercial and Civil BU’s to capture market share. Advisory and Workforce Development Serve in an advisory role to Cayuse's Business Unit Executives and BU senior leadership regarding data and AI capability roadmap development, tooling decisions, and the sequencing of investments needed to build a scalable data and AI consulting practice. Design and deliver internal AI training programs customized for each Cayuse service line and include practical case studies. Coordinate, develop and deliver AI literacy sessions for Umatilla Indian Reservation students, translating the practical importance of data and AI into terms that resonate with the communities Cayuse supports and the workforce it is building. External Representation and Thought Leadership Speak at conferences and client events on topics such as data strategy, AI adoption, Responsible AI, and workforce reskilling to increase Cayuse's visibility as a trusted data and AI resource in the markets it serves. Represent Cayuse as needed in strategic client conversations and executive briefings, providing technical credibility. Other duties as assigned. Qualifications Qualifications – Here’s What You Need Advanced degree in quantitative fields such as statistics, data science, computer science, or quantitative methods. Over 20 years of progressive experience in data science, AI/ML, and technology strategy, in senior advisory roles across multiple industries. Proven experience in designing and delivering large-scale AI training and upskilling programs across diverse audiences and organizational levels. Proven success in leading or contributing to RFP responses involving data science and AI capabilities for federal, state, and local government, and commercial clients. Experience working across organizational boundaries — across service lines internally and across stakeholder levels externally — with the ability to communicate technical concepts clearly to nontechnical decision-makers. External presence in the data science and AI field through experience, publications, conference presentations, or advisory roles. Familiarity with federal AI policy, responsible AI frameworks, and the regulatory environment shaping AI adoption in government contracting. Public Trust, Secret or Top-Secret Clearance appreciated. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: Must possess problem-solving skills. Executive presence, Exceptional leadership/management skills, Excellent oral and written communication skills, confident presentation skills. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Competitive Pay and Incentive Program Eligible Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Hybrid remote/onsite/client site work arrangement depending on Client/Program Reports to: Chief Executive Officer Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $200,000.00 - USD $250,000.00 /Yr.

Provide technical support and customer service to resolve IT problems and requests. | High school diploma or GED with 3-5 years IT support experience and proficiency in ServiceNow. | Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse Commercial Services LOCATION Remote SALARY: $19.50-20.50 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests Operates within established guidelines and procedures to independently deliver a full range of services to the customer Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool Provide assistance and information to the customer in a prompt manner Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters Mobile telephony and device support Video Conference Unit Troubleshooting IP Telephony setup and support Creation of end user accounts and setting permissions Provide end user device management and support, including desktops, laptops, and PDAs Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations) Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team Manages continuous improvement through ongoing collection of data and information regarding customer requirements Monitor and report on performance of IT systems and services Understand and responds to others’ using active listening skills and tactful communication Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication Ensures customer satisfaction through follow up and special efforts Resolve issues following the parameters and guidelines of the client Identify potential system problems and escalate to department contact for resolution Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness Assist new employees with training through shadowing opportunities and explanation of work process Other duties as assigned. Qualifications Here’s What You Need High school diploma or GED required. Experience preferred Service Desk or Customer Service experience Three (3) to five (5) years of experience in computer systems, customer support or IT support. Experience with ServiceNow IT Service Management System. Customer service experience and strong focus on customer satisfaction. Call center experience. Experience in a technology support organization Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Strong ability to speak with clarity and articulation Strong communication skills; both verbal and written. High degree of comprehension of the issues presented by customers. High degree of problem solving Internal/External Relationships. Apply discretion resulting in appropriate/desired resolutions. Ability to analyze issues and determine root cause and identify appropriate solutions. Ability to connect and build relationships with customers via virtual methods, phone, and email. Ability to independently problem solve. Effective listening skills including the cognitive ability to locate and convey requested information The ability to successfully handle customer requests and document in work management tools and applications Willingness to take initiative with attention to detail Proactive and flexible Must have positive attitude Tolerance to deal with difficult customers and stressful situations Fluidity to work well in teams as well as independently Ability to take phone contacts and answer emails simultaneously Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents Sound analytic and cognitive ability to troubleshoot technical problems Speaks with clarity, articulation, and is aware of own non-verbal communication Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress Demonstrate ability to learn quickly and thrive in high-energy team environment Must be able to work independently, as well as with a team Ability to function in a diverse work environment. Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. Desired Qualifications: Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Delivery Manager Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $19.50 - USD $20.50 /Hr.

Lead and grow large client accounts through strategic relationship management, operational oversight, and collaboration with sales and delivery teams. | Requires 18+ years in sales, account management, or operational P&L roles with complex clients, strong leadership and communication skills, and experience managing large-scale accounts and teams. | Overview The Work Our Client Account Directors build, lead, sell and deliver large, complex, programs and projects across our largest and most precious accounts. The role requires strategy, relationship management, and ability to partner with sales/capture teams as well as delivery teams, all with an eye toward growing profitable accounts. Our CADs focus on building long-term, trusting relationships with our key clients, evaluating client priorities while aligning their interests and Cayuse’s capabilities for the benefit of both. Our Client Account Directors are true leaders and are the core of growth strategy and Client relationship management for Cayuse. This means you: • Lead with excellence, confidence and humility. • Exemplify client centricity. • Act as a true and trusted partner. • Care deeply for all our people. • Live our commitment to inclusion, diversity and advancing our corporate mission. • Have the courage to advocate for operational change to improve how we deliver profitable services to clients. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities • For the avoidance of doubt, this is a Client Relationship Management and Growth role. Delivery excellence is also a core objective of any contract Cayuse supports. • Advise and consult with senior leaders on industry, government trends and/or strategic priorities by building trusted relationships. • Nurture a detailed understanding of our key client(s), including their mission, near and long-term priorities, client budgeting strategies and constraints, and opportunities where Cayuse’s capabilities may align to client needs. • Provide oversight and coaching to complex program business development and delivery teams (proposal/capture, service delivery, project management or business operations) balancing client interaction, delivery excellence, profitability, with advancing long range account growth. • Shape/influence core solutions we have today, as well as solution priorities for the future, based on industry trends, client account discussions, and Cayuse’s overall strategic growth objectives. • Responsible for profitable delivery and driving opportunities to improve overall margins, either via creative pricing structures, or seeking to advance more operational efficiency in how we deliver. • Work closely with Business Unit and Company leadership to voice and advocate internally for client portfolio priorities, and advocate for best teams/people to sell and deliver future revenue growth. • Tactically, all this translates to: • establishing a “forever” relationship, built on trust, with key clients, • creation of account strategic and financial plans/roadmap for servicing client needs • growing account penetration over next 3-5 years • optimizing delivery and margin growth per our annual plan commitments • improving client satisfaction • while growing people, improving employee satisfaction • At times, this can mean: • Rolling up sleeves and getting into the trenches – acting as a project manager or consultant coach to your teams during challenging moments • Aligning or mobilizing different stakeholders across the organization to achieve our goals • Resolving escalations or issues when commitments are not met with poise and integrity • Coaching or support sales/capture teams when preparing to respond to new RFP or contract renewal opportunities • Other duties as assigned. Qualifications Qualifications – Here’s What You Need • Bachelor’s degree, with Master’s/MBA desired. • Focus will be on one or two key clients where you bring an existing network of peers or past clients that view you as a thought leader/influencer. • 18+ years of experience in sales, account management, or operational P&L with a management consulting, IT or professional services organization. Strong Federal experience may substitute. • At least 8+ years of project management and delivery of IT and professional services with complex, large clients. • Experience in managing and monitoring performance metrics across large-scale accounts and account portfolios, and managing teams to meet their KPI’s • Demonstrate that you can manage up and down. • Previous experience with and responsibility for profit and loss. • P&L for Cayuse is handled at the Company/subsidiary level, where you will have shadow P&L responsibilities at the Client Account level. • Minimum 10 years of industry knowledge and experience in one of these industry sectors: • Federal Government – Civilian or Department of Defense • Public Trust, Secret or Top-Secret Clearance appreciated. • Locations preferred: commutable distance within National Capitol Region. • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: • Must possess problem-solving skills. • Executive presence, Exceptional leadership/management skills, Excellent oral and written communication skills, confident presentation skills. • Ability to respond effectively to customers with a sense of urgency. • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. • Highly motivated with the ability to handle and manage multiple tasks at any one time. • Ability to forge new relationships, individual and teaming in nature. • Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits • Competitive Pay and Incentive Program Eligible • Medical, Dental and Vision Insurance; Wellness Program • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) • Short-Term and Long-Term Disability options • Basic Life and AD&D Insurance (Company Provided) • Voluntary Life and AD&D options • 401(k) Retirement Savings Plan with matching after one year • Paid Time Off • Hybrid remote/onsite/client site work arrangement depending on Client/Program Reports to: Executive Managing Director or Company Managing Director Working Conditions • Professional remote office environment. • Must be physically and mentally able to perform duties extended periods of time. • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. • Must be able to establish a productive and professional workspace. • Must be able to sit for long periods of time looking at computer screen. • May be asked to work a flexible schedule which may include holidays. • May be asked to travel for business or professional development purposes. • May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $0.00 - USD $0.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/3597/client-account-director%2c-u.s.-department-of-treasury/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743) Can't find the right opportunity? Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities! Location US- ID 104290 Category Business Development Position Type Full-Time Salary Exempt Remote No Clearance Required None

The Developer/Programmer Analyst 3 will support the development and enhancement of applications serving Texas school districts. This role involves designing and developing a new reporting framework and collaborating with cross-functional teams to maintain and improve CI/CD pipelines. | Candidates must have at least 8 years of experience in software development and a strong understanding of various technologies including Oracle and .NET. Effective communication and collaboration skills are essential for this role. | Overview JOB TITLE: Developer Programmer Analyst 3 CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $90,000.00- $130,000.00 **This is a pipeline position for upcoming opportunities** The Developer/Programmer Analyst 3 will support the development and enhancement of applications serving Texas school districts. This role requires working across multiple agency stakeholders to ensure accuracy, efficacy, and alignment with business goals while focusing on delivering transformative technology solutions to benefit Texas school districts while fostering excellence in software development practices and stakeholder collaboration. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Design and develop a new reporting framework using .NET 8.0/9.0, Blazor, and other modern Microsoft technologies. Participate in all phases of the Software Development Life Cycle (SDLC) within a SCRUM/Agile environment. Analyze and enhance existing complex reports built with Crystal Reports integrated with Oracle databases. Develop scalable, high-performance financial system solutions, ensuring seamless Oracle database integration. Collaborate with cross-functional teams, including DevOps, to maintain and improve CI/CD pipelines and automation processes. Provide innovative solutions to modernize and streamline legacy projects, ensuring alignment with business and organizational objectives. Other duties as assigned. Qualifications Here’s What You Need 8 yrs: Required Software Development Life Cycle 8 yrs: Required Entity Framework 8 yrs: Required Oracle (PL/SQL, Stored Procedures, Database Management, Performance Tuning) 8 yrs: Required Strong understanding of data modeling 8 yrs: Required Design Principles 6 yrs: Required Blazor Server, Blazor WSM 6 yrs: Required Fluent UI 5 yrs: Required Bitbucket for version control 5 yrs: Required Nomad and Consul 2 yrs: Required NET 8.0/ 9.0 framework, C#, Visual Studio Effective communicator and collaborator across cross-functional teams and stakeholders, Proven capability to tackle technical and architectural challenges, especially in legacy-to. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Desired Qualifications: 5 yrs: amiliarity with Project-Specific Tools such as JIRA, TEMPO, Bitbucket, Confluence etc. 5 yrs: SCRUM/Agile methodologies 3 yrs: Prior Texas State Agency Experience Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $90,000.00 - USD $130,000.00 /Yr.

The Business Analyst II is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role formulates system designs to align with overall business strategies while enhancing organizational effectiveness. | Candidates must have the ability to analyze and interpret technical information and communicate effectively in writing. They should also possess exceptional organizational, analytical, and problem-solving skills. | Overview JOB TITLE: Business Analyst II CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Austin, TX - Hybrid (3 day remote | Mon&Fri Onsite) SALARY: $85,000.00-$123,000.00 **This position is posted for future opportunites. Please submit your application to be considered for similar upcoming roles** The Business Analyst II is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role will formulate system designs to align with overall business strategies while leveraging expertise in business process reengineering, technology applications, and industry-standard methodologies to enhance organizational effectiveness. The Business Analyst II will prepare detailed solutions including risk identification, cost and benefit analyses, and specifications required to develop or modify systems and processes to meet business goals. This position requires participation in senior-level Information Technology (IT) activities within the Business Automation and Social Services Applications (SSA) division. The role will include interpreting programmatic policies, determining impacts on automated systems, and engaging with stakeholders at all organizational levels to drive impactful system enhancements for eligibility processes and technologies. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director. Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required. Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems. Other duties as assigned. Qualifications Here’s What You Need 4 Required Ability to analyze and interpret technical information including regulations, policy, and automation system documentation 4 Required Ability to communicate in writing, translating user/business needs into a technical style, and communicating technical instructions to system users. 4 Required Ability to plan and coordinate individual and group work activities. 4 Required Ability to detect and diagnose application problems. 4 Required Ability to create technical designs for solutions to problems. 4 Required Ability to work professionally with a broad range of stakeholders. 4 Required Ability to prepare concise business requirements, technical specifications documents and related artifacts. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional office environment. Ability to Work on-site in Austin, TX. Position will be 3 days remote with 2 days (Mon & Fri) required to be onsite. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $85,000.00 - USD $123,000.00 /Yr.

Oversee multiple government contract projects ensuring on-time, on-budget delivery, manage client relationships, supervise staff, and support business development efforts. | Bachelor's degree, 5-8 years federal government contract/program management experience, knowledge of FAR/DFAR, business acumen, communication skills, and ability to obtain security clearance. | Overview The Work The Program Manager is responsible for overseeing operational, financial, and quality delivery of a portfolio of projects under the Cayuse Government Team. Serve as the voice of the customer, ensuring effective project design and execution while fostering strategic relationships to grow the business. Supervise, train, and manage employees focused on strategic, business and action plans to achieve specified goals and objectives. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Provide management of multiple simultaneous projects; some Business Development for Cayuse’s core capabilities overseeing Project Managers, Project/Task Manager(s), Program Management Office (PMO) staff managing Client Delivery Teams; and, ensuring maximum effectiveness in the use of strategies and resources for the timely completion of all assigned contractual responsibilities on time, on budget and while meeting or exceeding client expectations. Is accountable for overall performance and delivery of defined contracts/scope(s) of work/task orders with strict adherence to customer satisfaction, goals, quality standards for products and/or services, this includes the attainment of program profitability upon project completion. Client Relationship Management--Develops relationships and serves as primary customer contact and manages overall company customer interface relationships for defined contracts/scope(s) of work/task orders to ensure responsiveness to customer needs and effective professional conduct. Provides functional and technical guidance to consulting staff and management. Will also perform as a program lead in resolution of technical or Staff Management problems that would critically impact performance, schedule and/or cost. Develops overall program schedules for Executive leadership Team review and ensures the development, collection, and storage formal documentation in the Corporate Database. Reviews and approves subordinate program and project plans. Defines and assigns work to consultants and subcontractors assigned to program; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements. Establishes performance metrics and monitors progress to assure contract compliance, customer satisfaction and attainment of company commitments, goals, and objectives. Utilizing the customers SOW to identify and define technical and functional requirements per task order to draft statements of work to be issued as part of the RFP intended to assist teaming partners and subcontractors with developing cost proposals for their intended work. Mentors and coaches assigned personnel to enhance performance. Conducts reviews and provides staff feedback for continuous improvement. May lead Business Development efforts from market planning, lead generation, proposal management to staffing and execution. Other duties as assigned. Qualifications Qualifications – Here’s What You Need Requires a Bachelor’s degree in Business Administration, Computer Science, Communications or related field, Minimum 5-8 years of large contract and program level experience in Federal Government client environments, including intimate knowledge of and relationships with one or more Agencies/Departments, DOD Unified Commands or Programs. Demonstrated capability to manage multi-task programs/projects, multi-task contracts and/or subcontracts of various types and complexity. Demonstrated outstanding writing skills, verbal communications skills and organizational skills. Demonstrated working knowledge of the FAR, DFAR and other government regulations. Demonstrated understanding of federal business practices with a working knowledge of costing, pricing, and profit margins, including contractual obligations and risks. Proficient with federal market dynamics, in particular solutions and technologies that are hot in the market and at what price points customers are buying them. Familiarity and experience with DCAA compliant accounting systems; Deltek CostPoint a plus Working knowledge and experience in the Information Technology, Cybersecurity and Engineering including IT systems and integrations. Proficient in use of virtual meeting platforms and hosting virtual/hybrid meetings (Webex, Teams, etc.). Current or former security clearance; ability to obtain clearance. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: Exceptional interpersonal skills. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. Must be self-motivated and able to work well independently as well as on a multi-functional team. Ability to handle sensitive and confidential information appropriately Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Existing relationships with potential clients and teaming partners, such that one can “hit the ground running” required Willing to travel for short term assignments Highly motivated and is at ease with handling or managing multiple tasks at any one time Excellent business acumen and industry acumen Ability to forge new relationships, individual and teaming in nature. Desired Qualifications: MBA a plus Veteran status a plus PMP certification Market and business development Account management Our Commitment to you / overview of benefits 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Managing Director Working Conditions Professional remote office environment. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. Must be able to lift 50 pounds. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $48.07 - USD $55.28 /Hr.