Care.com

Manage client relationships, ensure renewals, cross-sell products, and collaborate with internal teams to improve client satisfaction. | At least 3 years in client-facing roles, technical competence with web solutions, strong communication, negotiation skills, and proficiency in MS Office and Salesforce. | About the position About Care.com Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Care.com’s Care for Business solution provides employees with care options for almost any set of circumstances - from parents to executives on the go, our services help busy people make it work when they are at work. Care for Business is focused on expanding market penetration, products, and services within corporate organizations. The Account Manager, SMB plays an integral part in building the CfB business and driving profitability through the client portfolio. As a member of the CfB team, the Associate Account Manager serves as the primary business contact for CfB clients and consistently provide excellent client service to accounts, as well as represent client needs and goals within Care.com. Responsibilities • Understand Care for Business capabilities and services and effectively communicate all offerings to the client • Ensure the renewal of existing clients, and cross-sell products by identifying additional needs within an existing client offering, where applicable • Working closely with the Client Success Team on launch of new clients, with the support of the product and service teams • Collaborate with the marketing team in the development of client-specific marketing & communication plans, as well as broad marketing strategies applicable across the portfolio. • Develop and execute to a client activities calendar, including periodic, timely and seasonal communications, and other relationship-building activities • Facilitate client utilization reporting via the HR Dashboard • Develop a proactive client outreach cadence and conduct at minimum quarterly business reviews with all clients • Manage all client communications, conflict resolution, and compliance on client deliverables and revenue • Review all major deliverables (i.e. strategic brief, contracts and SLA’s, launch materials, ongoing communications, etc.) to ensure quality standards and that client expectations are met • Work closely with the product management/technology team to identify product enhancements that improve the user experience and client satisfaction and retention • Ensure that all processes and procedures are completed, quality standards are met, and that clients are profitable Requirements • 3+ years in a client-facing and/or customer service role • Proven client service abilities including maintaining and improving client relationships • Technical competence with an understanding of solutions delivered via web technology • Demonstrated ability to collaborate across functions (for ex., marketing, reporting, product, legal, finance) and work well in a team environment • Detail and customer service oriented • Motivated, goal-oriented, persistent and a skilled negotiator • High level of initiative & ability to work autonomously • Excellent written and oral communication skills • Handle stressful situations and deadline pressures well • Extensive use of all MS suite of products • Knowledge of Salesforce.com • Demonstrated sales and negotiation skills, preferably in a services-driven environment • Excellent interpersonal skills and communication skills • Excellent problem-solving capabilities • Excellent organizational skills Benefits • health insurance coverage • life, and disability insurance • a generous 401K employer matching program • paid holidays • paid time off (PTO)

Manage and grow a portfolio of LifeMart client accounts, support the Director of Strategic Partnerships, coordinate cross-team efforts, and optimize client satisfaction and growth. | Bachelor’s degree with 1–2 years of professional experience, preferably in e-commerce or account support, strong communication skills, ability to learn online systems, and a collaborative spirit. | About Care.com Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. Work Environment: Remote Position Summary As a LifeMart Associate Client Account Manager, you'll be the primary point of contact, working in lockstep with our Director of Strategic Partnerships to manage and grow a portfolio of our valued clients. This is a high energy, client-facing role that requires you to be comfortable and “camera-on” for all meetings. You'll use your independent judgment and strong organizational skills to ensure accounts are managed and optimized, which helps them create a positive member experience and maximizes our growth within. You'll also provide key support for the day-to-day operations of select enterprise accounts managed by the Director of Strategic Partnerships. This role offers a clear growth path into sales, and you should have the ability and natural drive to relationally soft sell to accounts via recommendations and planning on a regular basis. What You'll Be Working On • Responsible for the care of a book of assigned LifeMart client accounts inclusive of their unique needs, site update coordination, client reporting and overall client satisfaction. • Managing the day-to-day responsibilities, workflow documentation, and guided strategy development from the Director of Strategic Partnerships for your assigned accounts. • Supporting the Director of Strategic Partnerships with daily tasks and workflows for their top-tier enterprise clients. • Serving as the main liaison between our account management, client implementation, engineering, and customer support teams to drive success. • Performing regular client reviews to keep our placement within accounts optimized and identify any growth opportunities. • Launching new clients and providing ongoing quality assurance, using a variety of online tools and systems. What You'll Need To Succeed • A bachelor’s degree and 1–2 years of professional work experience, preferably in an e-commerce or account support role. • A basic understanding of online marketing and the ability to quickly learn and master our online systems and reporting tools. The ability to multitask, a sharp eye for detail, and excellent written & verbal communication and proofreading skills. You should also be able to meet deadlines and adapt to changes in a positive way. • A collaborative spirit, and the willingness to go the extra mile to support a fast moving, small, dedicated team. Please Note In compliance with federal employment laws, all candidates must be legally authorized to work in the United States and must permanently reside within the United States for the duration of their employment. Due to business, legal, and payroll considerations, Care.com is unable to hire candidates who reside in the following states: Alaska (AK), Arkansas (AR), California (CA), Delaware (DE), Hawaii (HI), Iowa (IA), Idaho (ID), Maine (ME), Minnesota (MN), Mississippi (MS), Montana (MT), North Dakota (ND), Nevada (NV), Oregon (OR), Rhode Island (RI), South Dakota (SD), Washington (WA), West Virginia (WV), Wyoming (WY), Vermont (VT). • For applicants residing within 60 minutes of our offices in Dallas & Austin Texas this role will be Hybrid -- in office Monday, Wednesday & Thursday ** For a list of our Perks + Benefits, click here! Company Overview Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC). Salary Range: $47,000 to $57,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Support financial planning, forecasting, budgeting, and business analysis to provide strategic insights for the Consumer business. | Bachelor's degree in Finance or related field, 3+ years in FP&A or similar finance roles, advanced Excel and SQL skills, and strong communication abilities. | About Care.com Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. Work Environment: Hybrid - In office Monday, Wednesday & Thursday Office Locations: New York, NY - 555 W 18th St, New York, NY 10011 | Dallas, TX - 2801 N Central Expy, Dallas TX 75204 What Your Days Will Be Like: We're seeking a Senior Financial Analyst to support our Consumer business. In this high-impact role, you'll partner with key stakeholders to deliver strategic financial insights that shape our planning, operations, and growth. You'll play a critical role in forecasting, budgeting, business analysis, and decision-making for our core business. • Build, maintain, and evolve dynamic financial models to support forecasting, scenario planning, and strategic decisions. • Monitor key performance indicators and business trends, distilling large data sets into actionable insights for senior leadership. • Support weekly reporting on financial and operational performance across the business. • Contribute to the development of budgets and long-term business plans across various lines of business. • Partner cross-functionally with Consumer team leaders, Product, Marketing, and Finance to align plans and forecasts. • Identify variances, risks, and opportunities; propose data-backed recommendations for improvement. • Drive process improvements in planning and reporting, including automation and tool development. What You'll Bring • Bachelor's degree in Finance, Economics, or a related quantitative discipline. • 3+ years of experience in FP&A, corporate finance, management consulting, or investment banking. • Advanced Excel modeling skills and experience with complex, multi-variable models. • Working knowledge of SQL and data querying for analysis. • Strong understanding of core financial concepts including P&L, cash flow, unit economics, and cost drivers. • Excellent communication skills: you can explain financial data to non-finance stakeholders. • Proven ability to manage multiple priorities, meet deadlines, and drive cross-functional collaboration. • Tech industry experience is a strong plus. For a list of our Perks + Benefits, click here! Company Overview: Available in more than 21 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC). Salary Range: $110,000 - $125,000. The base salary range above represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). #LI-Hybrid