Calabrio

The Customer Success Manager is responsible for ensuring successful product deployment, adoption, retention, and advocacy for customers. This includes engaging with stakeholders, driving product adoption, identifying upsell opportunities, and collaborating with internal experts. | Candidates should have a consultative approach and the ability to understand customer needs, with at least 5 years of relevant experience in account management or customer success, preferably in a SaaS environment. Knowledge of contact center operations and WFO products is also required. | Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. Calabrio is seeking a high touch, enterprise level Customer Success Manager to join our growing Revenue organization! In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy. The right candidate is an expert relationship builder and deeply understands their customers' business models, core problems, and critical use cases. If you are technically savvy, love building relationships, are solutions oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you! What you'll be doing: Customer Engagement Business partner to the customer Present to stakeholders the opportunities and usage of the contact center. Engaged with all levels in the customer business Stakeholder mapping and decision maker analysis. Close relationships with all identified Expansion of thinking and progressive strategies within the contact center Adoption of Product Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio Tie together the needs of the customer with the solutions of the product suite Recommend next steps / long term strategies Sales Identify and close upsell / cross sell opportunities Retain & renew customers Create advocates for Calabrio; Referenceable accounts, case study participants, etc Internal Influencer Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products. Know when to pull in experts We're Looking For: Consultative style and approach. Ability to understand needs of customer and translate into practical application(s) Sales solutions - identify needs and support the expansion of the customer Ability to forecast expansion opportunities and business impact Internal influence, collaboration to achieve results Financial & contract acumen to manage core accounts, account receivables, terms and conditions of contracts Proactive and professional communication Bachelor's degree or equivalent, relevant working experience 5+ years of Account Management, Business Development, Customer Success or similar background, preferably within a SaaS organization Knowledge and experience of the contact center space, 1 or more of the WFO products (WFM, QM, Analytics or Reporting) You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: Global team recognized for their passion for innovation. Innovative product culture and project exposure. Training and development from industry-leading experts. Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at 90,000 annually. Our Power is Our People, driven by Our Core Values: Relentless Innovation: Kick status in the quo. Customer Obsessed: Put the customer first. Always. Results Matter: Take action that impacts. Every day. Ignited by Our Diversity: Invite inspiration from everyone. What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! About Calabrio: Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Awards & Accolades: Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

Lead strategy, design, and execution of BI and EDW platforms, collaborate cross-functionally, and mentor junior team members. | 10+ years in data engineering or BI, expertise with cloud data platforms, advanced BI tool proficiency, strong programming skills, leadership experience. | Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. We provide cutting-edge tools for workforce optimization, analytics, and customer engagement, all built with a user-centric focus. At Calabrio, innovation meets purpose. Calabrio is seeking a Principal Data Intelligence Engineer to lead the strategy, design, and technical execution of our Business Intelligence (BI) and Enterprise Data Warehouse (EDW) platforms. This senior-level role will be critical in evolving Calabrio’s data intelligence capabilities and delivering scalable, reliable, and high-impact BI solutions across the enterprise. As the principal architect and thought leader for our BI environment, you will drive the end-to-end data strategy, from data ingestion and modeling to visualizations and self-service analytics. You’ll partner closely with the Sr. Director of Data Engineering to build and maintain a modern, world-class data platform and collaborate cross-functionally to align data solutions with business objectives. You’ll also serve as a mentor and coach, supporting the growth and development of junior team members within the data and analytics space. Key Responsibilities: Strategic Leadership: Define and execute the technical vision and roadmap for Calabrio’s Business Intelligence and data platform. Drive innovation and standardization in BI architecture, toolsets, and delivery frameworks. Translate business needs into robust, scalable, and maintainable data and analytics solutions. Technical Ownership: Lead end-to-end solution design and implementation across the data stack, from EDW architecture to BI layer. Ensure high standards of data quality, performance, reliability, and governance. Evaluate and recommend tools and technologies to support evolving analytics needs. Collaboration & Partnership: Collaborate with the Sr. Director of Data Engineering to ensure platform scalability and resilience. Work cross-functionally with business stakeholders, product managers, and application teams to prioritize and deliver impactful insights. Team Development: Mentor and develop junior engineers and analysts to grow technical and professional skills. Foster a collaborative, high-performance culture within the Data Intelligence team. 10+ years of experience in data engineering, business intelligence, or data architecture. Proven expertise with cloud-based data platforms (e.g., Snowflake, Redshift, BigQuery, or similar). Advanced proficiency in modern BI tools (e.g., Tableau, Power BI, Looker). Deep experience with data modeling, ETL/ELT design, and enterprise data warehouse best practices. Strong programming/scripting skills (e.g., SQL, Python). Demonstrated success in designing and delivering large-scale, high-impact BI solutions. Excellent leadership, communication, and stakeholder management skills. Experience mentoring junior staff and contributing to team development. Preferred Qualifications: Experience in SaaS or technology companies. Familiarity with data governance and privacy frameworks (e.g., GDPR, HIPAA). Understanding of data mesh, data lakehouse, or other modern architectural patterns. You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team recognized for their passion and innovation Innovative product culture and project exposure Training and development from industry-leading experts Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $150,000. Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. Ready for Exponential Career Opportunities? Apply now

Review and validate closed-won sales opportunities for accuracy and compliance, collaborate with Sales and Finance teams, and support revenue booking processes. | 2+ years in sales or revenue operations with familiarity in CRM, CPQ, ERP systems, strong attention to detail, and communication skills. | Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. Calabrio is looking for an Order Operations Analyst to join our Revenue Operations team. In this role, you will be responsible for reviewing closed-won sales opportunities to ensure accuracy, compliance, and completeness before they are officially booked as revenue. What you'll be doing: Review and validate all closed-won opportunities in CRM (e.g., Salesforce) for completeness and accuracy. Ensure alignment between sales order forms, pricing, and contractual terms before booking. Check for proper approvals, documentation, and compliance with internal booking policies. Flag and resolve inconsistencies or errors in deal records in collaboration with Sales and Finance teams. Maintain clear audit trails and ensure bookings are ready for downstream revenue recognition processes. Provide feedback to sales and operations teams to improve deal hygiene and reduce rework. Support month-end and quarter-end close processes by prioritizing reviews of high-value or complex deals. Identify and suggest process improvements or automation opportunities in the deal review workflow. Bachelor’s degree in Business, Finance, Accounting, or related field. 2+ years of experience in sales operations, revenue operations, deal desk, or order management. Familiarity with CRM systems (e.g., Salesforce), CPQ tools, and ERP platforms (e.g., NetSuite). Strong attention to detail and ability to interpret contract terms and pricing. Excellent communication skills and ability to work cross-functionally in a fast-paced environment. Understanding of SaaS business models and basic revenue recognition principles is a plus. You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: Global team recognized for their passion for innovation. Innovative product culture and project exposure. Training and development from industry-leading experts. Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Salary for this position is targeted at $75,000 annually. Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. Ready for Exponential Career Opportunities? Apply now