Calabrio

Compensation

Full Description

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. We provide cutting-edge tools for workforce optimization, analytics, and customer engagement, all built with a user-centric focus. At Calabrio, innovation meets purpose. Calabrio is seeking a Principal Data Intelligence Engineer to lead the strategy, design, and technical execution of our Business Intelligence (BI) and Enterprise Data Warehouse (EDW) platforms. This senior-level role will be critical in evolving Calabrio’s data intelligence capabilities and delivering scalable, reliable, and high-impact BI solutions across the enterprise. As the principal architect and thought leader for our BI environment, you will drive the end-to-end data strategy, from data ingestion and modeling to visualizations and self-service analytics. You’ll partner closely with the Sr. Director of Data Engineering to build and maintain a modern, world-class data platform and collaborate cross-functionally to align data solutions with business objectives. You’ll also serve as a mentor and coach, supporting the growth and development of junior team members within the data and analytics space. Key Responsibilities: Strategic Leadership: Define and execute the technical vision and roadmap for Calabrio’s Business Intelligence and data platform. Drive innovation and standardization in BI architecture, toolsets, and delivery frameworks. Translate business needs into robust, scalable, and maintainable data and analytics solutions. Technical Ownership: Lead end-to-end solution design and implementation across the data stack, from EDW architecture to BI layer. Ensure high standards of data quality, performance, reliability, and governance. Evaluate and recommend tools and technologies to support evolving analytics needs. Collaboration & Partnership: Collaborate with the Sr. Director of Data Engineering to ensure platform scalability and resilience. Work cross-functionally with business stakeholders, product managers, and application teams to prioritize and deliver impactful insights. Team Development: Mentor and develop junior engineers and analysts to grow technical and professional skills. Foster a collaborative, high-performance culture within the Data Intelligence team. 10+ years of experience in data engineering, business intelligence, or data architecture. Proven expertise with cloud-based data platforms (e.g., Snowflake, Redshift, BigQuery, or similar). Advanced proficiency in modern BI tools (e.g., Tableau, Power BI, Looker). Deep experience with data modeling, ETL/ELT design, and enterprise data warehouse best practices. Strong programming/scripting skills (e.g., SQL, Python). Demonstrated success in designing and delivering large-scale, high-impact BI solutions. Excellent leadership, communication, and stakeholder management skills. Experience mentoring junior staff and contributing to team development. Preferred Qualifications: Experience in SaaS or technology companies. Familiarity with data governance and privacy frameworks (e.g., GDPR, HIPAA). Understanding of data mesh, data lakehouse, or other modern architectural patterns. You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team recognized for their passion and innovation Innovative product culture and project exposure Training and development from industry-leading experts Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $150,000. Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. Ready for Exponential Career Opportunities? Apply now