Brightree

Providing automation solutions, managing customer relationships, and driving sales growth in industrial automation sectors. | Extensive experience in industrial automation, sales, and engineering, with a focus on customer solutions and process improvement. | Let's Talk About the Team and You At Resmed, we are changing lives with every breath – we seek to improve patient quality of life, prevent chronic disease progression and reduce healthcare system costs. Our mission is to delight Resmed's developer community with an opinionated, yet empathetic developer experience that avoids surprise, is a joy to use, and abstracts the complexities of modern development to accelerate the pace of Resmed’s next generation Healthcare Informatics platform. As a Senior Software Engineer, you must possess world class technical skills and a strong sense of empathy for your fellow developers. You will work closely with other talented engineers, architects, and senior stakeholders to architect, implement, and deliver on our roadmap. Let’s talk about Responsibilities Design and implement Java-based backend services that are scalable, performant, and maintainable. Build and manage cloud-native data pipelines and microservices using AWS services such as EKS, S3, DynamoDB, SNS, and SQS. Develop and optimize a clinical data repository and patient data store, enabling longitudinal patient records and cohort-level analytics. Define, document, and implement RESTful interfaces Collaborate cross-functionally with product management, architecture, clinical informatics, and InfoSec teams to define data models and enforce standards and protocols. Lead DevOps practices including CI/CD automation and infrastructure-as-code to improve delivery efficiency. Provide mentorship to junior engineers, participate in code reviews, and champion test-driven development and automation. Clearly communicate technical strategies, design decisions, and trade-offs to both technical and non-technical stakeholders. Own the software development lifecycle for key platform features from design through deployment. Let’s talk about Qualifications and Experience Required Qualifications Bachelor’s degree in Computer Science, related technical field, or equivalent professional experience. 5+ years of hands-on experience developing Java (Spring Boot) backend systems. 4+ years of experience working with AWS cloud-native services. 3+ years of experience with NoSQL databases, data modeling, and schema design. Solid experience in API design and implementation, especially REST based interfaces. Strong cross-functional collaboration, communication, and problem-solving abilities. Demonstrated ability to deliver high-quality software in regulated, healthcare-related environments. Preferred Qualifications Experience managing data integrity, deduplication, and longitudinal patient records Hands-on experience with Docker, Kubernetes, and infrastructure automation tools. Working knowledge of RDBMS database systems such as Microsoft SQL Server, Postgresql, or cloud-native data warehouses. Understanding of healthcare compliance frameworks such as HIPAA, FDA, GxP, or similar regulatory standards. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

The Home Infusion Reimbursement Coordinator will manage the reimbursement process for home infusion services, including billing procedures and resolving complex claims. The role also involves engaging with stakeholders to streamline processes and ensure compliance with regulatory changes. | Candidates must have a minimum of 2 years of home infusion billing experience and experience maintaining HIPAA standards. Proficiency in Microsoft products and strong communication skills are also required. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. As a global leader in health technology, ResMed has long pioneered cloud-connected medical devices and digital solutions that support people with sleep apnea, COPD, and other chronic conditions. Today, the company extends that expertise through Brightree's Residential Care Software (RCS), a dedicated partner helping post-acute care organizations strengthen financial performance and operational efficiency. With specialized teams, industry-leading workflows, and technology-enabled processes that manage every stage of the revenue cycle, our Residential Care Software empowers home- and facility-based providers to reduce administrative burden, accelerate reimbursement, and maintain compliance. Together with ResMed’s broader digital health ecosystem, RCS is transforming how care organizations sustain and grow their business. Are you an experienced professional with a minimum of 2 years of home infusion billing and accounts receivable experience? If so, we have an exciting opportunity for you as a Home Infusion Reimbursement Coordinator. In this role, you will be a key player in ensuring accurate and timely reimbursement for home infusion services navigating the complexities of billing, claims, and compliance. Let's talk about Responsibilities: As a Home Infusion Reimbursement Coordinator, your primary focus will be on orchestrating the reimbursement process for home infusion services. This includes Managing billing procedures Resolving complex claims Staying abreast of regulatory changes to maintain compliance. Engaging with internal and external stakeholders to streamline processes and optimize revenue outcomes. Collaborating with cross-functional teams to achieve service and sales goals. Let’s talk about Qualifications and Experience Minimum of 2 years of home infusion billing experience. 2 years of experience in maintaining HIPAA standards. Proficient in using computers and Microsoft products (Excel and Word). Strong motivation in billing, claims, and document management. Effective communication skills and problem-solving abilities. High school diploma required; equivalent education and experience considered. Broad knowledge of routines and procedures. Proven track record of working towards and exceeding metrics. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.48 - 24.72 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

Build and maintain strong customer relationships, manage onboarding, analyze business performance, and coordinate with internal teams. | Minimum 5 years of experience in customer service or healthcare SaaS, proficiency in Salesforce and MS Office, and strong analytical and communication skills. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Customer Experience Team at RCM Manages the relationships between RCM Customers and the RCM Operations Teams. We train customers on RCM processes to ensure successful communication between teams in regard to customer specific requirements, while monitoring customer’s business performance as it relates to RCM. We are always looking for ways to do things better, or a way to do things differently based on customer needs. The Customer Experience Manager will be a liaison- sharing metrics and reporting with customers on work performed by RCM, making best practice recommendations, and working internally with RCM Operations. The Customer Experience Manager works with Customers as well as Operational teams via telephone, various software applications, and email. The CEM must be able to maintain a high level of professionalism while working in a fast-paced environment. Let’s talk about Responsibilities Build and foster strong relationships with customers and business partners. Onboarding new customers to RCM which includes organizing all onboarding calls and focused calls with Operational teams and providing necessary Go Live details to the Analytics team for customer setup. Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base. Performs Monthly Business Analysis around RCM related performance for assigned customer base: Including but not limited to- Denials Analysis/Trending, Outstanding Sales Orders, Unposted Deposits, AR Aging, AR Activity Trends. Attend internal Operations meetings with teams regarding outstanding issues/questions regarding assigned customer base. Keeps RCM Enabled Payer List Updated Monthly Provides leadership and motivation by addressing clear expectations, communicating specific performance feedback to the Operations teams, to ensure timely and thorough performance reviews using internal measurement/monitoring standards. Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods. Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues. · Collaborates with all departments on any process gaps and initiates discussions for resolution. Acts as a liaison between all Brightree departments, ensuring timely communication and follow-up through proactive monitoring of the operational workflow and processes, working with the Sr Director & Director of Operations. Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals Let’s talk about Qualifications and Experience Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers Computer literate and proficient in using MS office programs Analytical Thinker: Ability to solve issues quickly and effectively through a methodical, systematic approach Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds. The ability to work in a fast-paced environment Strong ethics and a high level of personal and professional integrity. An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization. Exceptional organizational skills with a high level of attention to detail and the ability to multitask. Self-starter, results-driven, highly motivated, high energy. Brightree software and/or DME Billing Experience Bachelor's Degree Minimum of 5 years of related experience Salesforce Smartsheet Advanced Proficiency in Microsoft Excel Knowledgeable of federal and state laws and requirements relating to healthcare management. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $45,000 - $62,000 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

Lead end-to-end SaaS implementation projects, manage project scope, schedule, resources, and stakeholder communication, ensuring successful delivery and customer satisfaction. | 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations, PMP certification, experience managing complex projects, and healthcare industry knowledge. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The primary role of the Senior Project Manager – SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations. Let’s talk about Responsibilities Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live. Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts. Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization. Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations. Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations. Facilitate customer workshops, requirements sessions, status reviews, and executive updates. Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget. Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting. Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness. Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection. Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations. Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies. Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes. Champion delivery excellence, customer value realization, and scalable implementation practices. Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States. Let’s talk about Qualifications and Experience Bachelor’s degree in Business, Technology, or Healthcare. 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations. PMP Certification. Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments. Strong working knowledge of project accounting, budgeting, forecasting, and resource management. Proven success leading cross-functional teams without direct authority. Experience with complex integrations, interfaces, infrastructure components, or third-party vendors. Excellent communication skills and ability to influence stakeholders at all levels. Experience in regulated industries or healthcare environments. Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability. Lean Six Sigma Green Belt or Black Belt certifications. Experience with SaaS implementations in healthcare, pharmacy, or post-acute care. Experience using project tools such as Smartsheet, Jira, MS Project, or similar. Experience working in global, matrixed organizations. Strong customer orientation and ability to guide customers through change. Strategic problem-solving and conflict-resolution skills. Ability to simplify complexity and communicate clearly. Strong organizational discipline and attention to detail. Adaptability in fast-moving SaaS environments. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $112,000 - $143,000 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

The Quality Assurance Analyst is responsible for evaluating customer interactions with the support team against performance standards. This role involves monitoring various communication channels and providing feedback to enhance customer service quality. | Candidates should have a minimum of 5 years of experience in SaaS customer service or a related field, with a strong understanding of customer support best practices. A bachelor's degree in a relevant field is preferred, along with proficiency in Microsoft Office and experience with Salesforce. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Quality Assurance Analyst, Customer Support is accountable for evaluating the experience between a customer and the support team representatives against predetermined standards of performance. The QA Analyst will be tasked auditing and communicating results with Quality Manager, Senior Manager(s), Customer Service and Senior Director. Must be detail-oriented, results-driven and focused on meeting the customer’s needs. Let’s talk about Responsibilities Maintain Support quality standards Monitor and review inbound and outbound calls, email, chat and social media responses against the Company’s support quality standards Identify and address potential customer interaction issues Provide positive feedback when applicable to acknowledge and reward the behavior Contribute to the team culture in a positive manner Be an advocate for the customer and for the team Be an ally of the support representatives, a partner committed to supporting them and helping them succeed Contribute to a culture where goals are attainable, and targets are met Must have a strong understanding of the complex tasks within the support representative job function Maintain a thorough knowledge of all company policies, especially those that affect call-taking metrics or performance standards Be a part of a culture that has committed to growth and improvement across all lines of business and within all levels of an organization Monitor and drive performance of the team Assist with escalated issues and provide direction Other tasks and responsibilities as assigned Occasional travel Let’s talk about Qualifications and Experience Minimum 3 years working in SaaS customer service, or call center environment with interactions with customers Experience in HME, Home health or healthcare industry Knowledge of customer support best practices Proven track record of analytical skills Proven ability to work independently Ability to work in fast paced, collaborative, customer-focused environment Possess a passion for customer service and exceeding goals Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision Must have a great attitude, be willing to learn and increasingly strive to improve Experience working in a remote environment 5+ years working in SaaS customer Service Bachelor’s degree in business, healthcare, technology, or relevant field Experience with Salesforce Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

Manage customer relationships, analyze operational data, provide recommendations to improve efficiency and ROI, and ensure SLA compliance in a healthcare resupply environment. | At least 2 years healthcare and customer success experience, leadership and project management skills, proficiency with Microsoft Office, strong communication, and ability to work remotely. | Description: • Use broad knowledge of Brightree Resupply products and services to assess resupply business processes and feature adoption • Develop prioritized recommendations to improve customer efficiency, increase ROI and drive resupply success • Proactively engage with customers to identify challenges and offer insights and solutions • Serve as first escalation point for high touch customer care and own client relationships • Monitor/report customer satisfaction and ensure SLA compliance • Analyze operational and performance data to identify trends and opportunities and recommend process improvements • Provide monthly resupply reviews, perform manual data entry/cleanup, and design client-specific optimization/training plans • Maintain product and industry knowledge and identify expansion/cross-sell opportunities • Partner with internal managers and technical support to resolve contractual/service issues Requirements: • Minimum 2 years of experience in Healthcare Industry • Minimum of 2 years’ experience in Customer Success • Demonstrated leadership competencies, exceptional relationship manager and collaborator • Bachelor’s degree or equivalent combination of healthcare education, training and experience • Understanding of KPI’s and how they impact revenue objectives • Ability to organize and prioritize multiple tasks and work independently • Strong project management skills • Intermediate proficiency with Microsoft Office including Excel, Access and PowerPoint • Strong oral and written communication skills • Ability to work in a remote environment • Self-directed and self-motivated • Preferred: Hands on experience in an HME Resupply program • Preferred: Knowledge of IVR hosted platform systems (Voxeo, medSage, iAssist, Heathcall, HCS, CareTouch, Noble Systems, CBM Solutions) • Preferred: Familiarity with SaaS applications and performance criteria Benefits: • Diverse and inclusive culture • Respond to every applicant (Circle Back Initiative) • Part of ResMed/Brightree team driving innovation • Opportunity to impact patient care and healthcare provider software outcomes

As a Home Infusion Reimbursement Coordinator, you will manage the reimbursement process for home infusion services, ensuring accuracy and timeliness. This includes resolving complex claims and collaborating with various teams to optimize revenue outcomes. | Candidates must have a minimum of 2 years of home infusion billing experience and experience maintaining HIPAA standards. Proficiency in Microsoft products and strong communication skills are also required. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. Are you an experienced professional with a minimum of 2 years of home infusion billing and accounts receivable experience? If so, we have an exciting opportunity for you as a Home Infusion Reimbursement Coordinator. In this role, you will be a key player in ensuring accurate and timely reimbursement for home infusion services navigating the complexities of billing, claims, and compliance. Let's talk about Responsibilities: As a Home Infusion Reimbursement Coordinator, your primary focus will be on orchestrating the reimbursement process for home infusion services. This includes Managing billing procedures Resolving complex claims Staying abreast of regulatory changes to maintain compliance. Engaging with internal and external stakeholders to streamline processes and optimize revenue outcomes. Collaborating with cross-functional teams to achieve service and sales goals. Let’s talk about Qualifications and Experience Minimum of 2 years of home infusion billing experience. 2 years of experience in maintaining HIPAA standards. Proficient in using computers and Microsoft products (Excel and Word). Strong motivation in billing, claims, and document management. Effective communication skills and problem-solving abilities. High school diploma required; equivalent education and experience considered. Broad knowledge of routines and procedures. Proven track record of working towards and exceeding metrics. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.48 - 24.72 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!