Brightree

Drive prescription growth and build client relationships for ResMed products in the healthcare sector. | Requires 5+ years of sales experience, CRM proficiency, and strong communication skills, with a focus on medical device or B2B/B2C sales. | We are looking for a dynamic Strategic Account Manager to join our regional team. This person will be responsible for driving ResMed brand prescriptions and managing strong relationships with our company's key clients. The ideal candidate for this role would be located within a reasonable distance if Minneapolis, MN. The expectation will be for this individual to cover all of Minnesota, as well as a portion of Wisconsin Key deliverables include planning, positioning and strategic marketing of ResMed solutions with referral sources, including but not limited to physicians, sleep labs and other. In addition, building rapport with clients to drive adoption of ResMed brand as clinical preference. Let’s talk about Responsibilities: •Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leverage existing solutions •Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference •Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey •Shift client’s clinical preference from diagnosis basis to patient’s long-term success •Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions •Collaborate with support teams through sales process and long-term implementation of solution(s) using Customer Relationship Management (CRM) system. •Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions. Let’s talk about Key Skills: •A data driven mindset to identify how to effectively increase customer funnel •Ability to interpret key data/reports to clinically and constructively increasing shares •Analyze client data to understand patient and provider relationship to offer ResMed brand solutions •The ability to develop a strong business acumen, build trust and creditability with client and gain their adoption to ResMed solutions and products as primary preference •Strong interpersonal and communication skills to build rapport with clients and adjust strategy to meet their needs Qualifications and Experience: Required • 5+ years of sales experience plus a bachelor’s degree or equivalent experience •Prior top ranked medical device, business to business (B2B) or business to consumer (B2C) •Exceptional sales, negotiating and closing skills •Experience using Salesforce (SFDC) or similar customer relationship management (CRM) platform. •Excellence in all forms of communication, effective communicator in upstream and cross channel collaboration •Motivated, execution and results focus with accountability for continuous improvement. •Team player with strong work ethic and a can-do attitude. •Ability to travel throughout territory as necessary to achieve results Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

Manage onboarding processes, coordinate stakeholder communications, and ensure successful customer activation within partner ecosystems. | Requires 2-3 years in SaaS, strong organizational skills, proficiency in MS Office and Salesforce, and excellent communication skills. | Job purpose: The Business Development Project Manager aids in the execution of onboarding Brightree’s customers into our integrated partner ecosystem. In addition, they plan meetings, route contract paperwork, organize reporting and provide updates to the Business Development team and any other key stakeholders. This role supports the Business Development team in the onboarding and management of activations and requires the ability to encourage teamwork, communicate effectively with senior leadership, and possess a clear vision of what determines a successful solution for the work effort and the company. Let's talk about the job responsibilities: Responsible for scheduling Discovery & DEMO calls to qualify and close leads Manage and track multiple contracts for customer activations Effectively manage communications with a wide array of stakeholders, both internal and external Maintain active engagement with new and existing customers through creative follow-up designed to educate and increase interest in partner solutions Take responsibility for the success of onboarding customers within our existing partner ecosystem Manage complex internal team dynamics and complex external partner dynamics Synthesize technical information at a level that leads to business success Work with Manager, Program Management to continue to grow and expand responsibilities Required Skills/Experience: Bachelor’s degree in business administration or related experience 2-3 years working in SaaS with industry knowledge of Healthcare Software preferred Superior organizational and detail-oriented skills Strong analytical, problem-solving and decision-making skills Salesforce Lightning experience, DocuSign and strong Microsoft Office 365 skills Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel Very strong written and verbal communication skills Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas with minimal supervision Ability to travel up to 10% as needed We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $84,000 - $105,000 For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

Assist customers with technical and non-technical questions regarding the Brightree application, diagnose issues, and ensure proper documentation. | Prior experience in software support, technical troubleshooting skills, ability to work remotely, and proficiency in Microsoft Office. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Customer Support Representative is responsible for identifying the customer issue and providing a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The shift for this role is 9-6pm EST Monday - Friday. Key accountabilities and decision ownership: Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner. Diagnose and resolve customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality. Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions. Track and document inbound support requests and ensure proper notation of customer problems and issues. Work closely with customers to ensure we are providing solutions that meet their needs. Stay abreast of current technology in products and new product offerings. Identify release issues. Work with senior CSRs/mentors to escalate cases as needed. Ensure all cases are documented according to standard operating procedures. Skills, experience, technical/professional qualifications: Must have: Prior experience providing software support to external customers. Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach. Proven ability to resolve issues in a timely manner. Experience working in a remote workforce. Quick learner, self-directed and motivated. Dedication and commitment level to the tasks at hand. Proven ability to work in a fast-paced, collaborative environment with the ability to own areas of the product with minimal supervision. Brightree software application experience preferred. Experience in HME, Home health or healthcare industry preferred. Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent combination of education and experience will be considered. Proficient in Microsoft products (Outlook, Word, Excel) Experience with Salesforce is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $ 26.08- 40.29 USD Hourly For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

The Quality Assurance Analyst is responsible for evaluating customer interactions with the support team against performance standards. This role involves monitoring various communication channels and providing feedback to enhance customer service quality. | Candidates should have a minimum of 5 years of experience in SaaS customer service or a related field, with a strong understanding of customer support best practices. A bachelor's degree in a relevant field is preferred, along with proficiency in Microsoft Office and experience with Salesforce. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Quality Assurance Analyst, Customer Support is accountable for evaluating the experience between a customer and the support team representatives against predetermined standards of performance. The QA Analyst will be tasked auditing and communicating results with Quality Manager, Senior Manager(s), Customer Service and Senior Director. Must be detail-oriented, results-driven and focused on meeting the customer’s needs. Let’s talk about Responsibilities Maintain Support quality standards Monitor and review inbound and outbound calls, email, chat and social media responses against the Company’s support quality standards Identify and address potential customer interaction issues Provide positive feedback when applicable to acknowledge and reward the behavior Contribute to the team culture in a positive manner Be an advocate for the customer and for the team Be an ally of the support representatives, a partner committed to supporting them and helping them succeed Contribute to a culture where goals are attainable, and targets are met Must have a strong understanding of the complex tasks within the support representative job function Maintain a thorough knowledge of all company policies, especially those that affect call-taking metrics or performance standards Be a part of a culture that has committed to growth and improvement across all lines of business and within all levels of an organization Monitor and drive performance of the team Assist with escalated issues and provide direction Other tasks and responsibilities as assigned Occasional travel Let’s talk about Qualifications and Experience Minimum 3 years working in SaaS customer service, or call center environment with interactions with customers Experience in HME, Home health or healthcare industry Knowledge of customer support best practices Proven track record of analytical skills Proven ability to work independently Ability to work in fast paced, collaborative, customer-focused environment Possess a passion for customer service and exceeding goals Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision Must have a great attitude, be willing to learn and increasingly strive to improve Experience working in a remote environment 5+ years working in SaaS customer Service Bachelor’s degree in business, healthcare, technology, or relevant field Experience with Salesforce Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!

Manage customer relationships, analyze operational data, provide recommendations to improve efficiency and ROI, and ensure SLA compliance in a healthcare resupply environment. | At least 2 years healthcare and customer success experience, leadership and project management skills, proficiency with Microsoft Office, strong communication, and ability to work remotely. | Description: • Use broad knowledge of Brightree Resupply products and services to assess resupply business processes and feature adoption • Develop prioritized recommendations to improve customer efficiency, increase ROI and drive resupply success • Proactively engage with customers to identify challenges and offer insights and solutions • Serve as first escalation point for high touch customer care and own client relationships • Monitor/report customer satisfaction and ensure SLA compliance • Analyze operational and performance data to identify trends and opportunities and recommend process improvements • Provide monthly resupply reviews, perform manual data entry/cleanup, and design client-specific optimization/training plans • Maintain product and industry knowledge and identify expansion/cross-sell opportunities • Partner with internal managers and technical support to resolve contractual/service issues Requirements: • Minimum 2 years of experience in Healthcare Industry • Minimum of 2 years’ experience in Customer Success • Demonstrated leadership competencies, exceptional relationship manager and collaborator • Bachelor’s degree or equivalent combination of healthcare education, training and experience • Understanding of KPI’s and how they impact revenue objectives • Ability to organize and prioritize multiple tasks and work independently • Strong project management skills • Intermediate proficiency with Microsoft Office including Excel, Access and PowerPoint • Strong oral and written communication skills • Ability to work in a remote environment • Self-directed and self-motivated • Preferred: Hands on experience in an HME Resupply program • Preferred: Knowledge of IVR hosted platform systems (Voxeo, medSage, iAssist, Heathcall, HCS, CareTouch, Noble Systems, CBM Solutions) • Preferred: Familiarity with SaaS applications and performance criteria Benefits: • Diverse and inclusive culture • Respond to every applicant (Circle Back Initiative) • Part of ResMed/Brightree team driving innovation • Opportunity to impact patient care and healthcare provider software outcomes

As a Home Infusion Reimbursement Coordinator, you will manage the reimbursement process for home infusion services, ensuring accuracy and timeliness. This includes resolving complex claims and collaborating with various teams to optimize revenue outcomes. | Candidates must have a minimum of 2 years of home infusion billing experience and experience maintaining HIPAA standards. Proficiency in Microsoft products and strong communication skills are also required. | Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. Are you an experienced professional with a minimum of 2 years of home infusion billing and accounts receivable experience? If so, we have an exciting opportunity for you as a Home Infusion Reimbursement Coordinator. In this role, you will be a key player in ensuring accurate and timely reimbursement for home infusion services navigating the complexities of billing, claims, and compliance. Let's talk about Responsibilities: As a Home Infusion Reimbursement Coordinator, your primary focus will be on orchestrating the reimbursement process for home infusion services. This includes Managing billing procedures Resolving complex claims Staying abreast of regulatory changes to maintain compliance. Engaging with internal and external stakeholders to streamline processes and optimize revenue outcomes. Collaborating with cross-functional teams to achieve service and sales goals. Let’s talk about Qualifications and Experience Minimum of 2 years of home infusion billing experience. 2 years of experience in maintaining HIPAA standards. Proficient in using computers and Microsoft products (Excel and Word). Strong motivation in billing, claims, and document management. Effective communication skills and problem-solving abilities. High school diploma required; equivalent education and experience considered. Broad knowledge of routines and procedures. Proven track record of working towards and exceeding metrics. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.48 - 24.72 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more. As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered. ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke-free workplace. We are a 2024 Circle Back Initiative Employer -- we commit to respond to every applicant!