Bold

Conduct high-volume outreach to new and existing members to increase enrollment and engagement. | 1-3 years of customer service or inside sales experience, effective communication skills, experience with CRM tools, and the ability to handle high-volume work with attention to detail. | Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates. To help us achieve our mission, we are looking to hire a Customer Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has access to personalized, easy-to-follow online workouts. This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here’s what you’ll do: Key Outcomes: • Actively conduct outreach via phone, text, and email daily • Successfully complete >100 outbound calls a day • Enroll 25% or more of all connected leads • 25% or more of of all connected members take a class within 1 week of an engagement outreach • Maintain 92% or higher customer satisfaction score The most important skills for the role are*: • 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach • Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold’s technology product and program • Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot) • Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions • Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to “connect the dots” so previous experiences can be applied in new contexts In addition to the above, it would be great if you also had: • Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup) • We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. Interested? Great! Here’s what you should know: At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you. Compensation: We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

Execute data-driven PR campaigns, manage PR content calendar, pitch press releases, build media relationships, and collaborate across teams to enhance brand reputation. | 5+ years media relations experience, strong pitching track record, bachelor's degree in communications or related field, PR software knowledge, and ability to analyze survey data. | We are looking for a Public Relations Specialist II to join our Digital PR Team. Reporting to the Senior Manager, Public Relations, the Digital PR Specialist executes data-driven PR campaigns to power the success of BOLD's multiple B2C brands in the US and internationally. This role requires experience working with reporters to secure press coverage on behalf of companies, as well as a deep understanding of the US media landscape, PR trends and best practices. ABOUT THIS TEAM Sitting in our Marketing Department, the Digital PR team works to raise brand awareness of BOLD brands in the media. We collaborate with top-notch social media, content, and SEO teams to amplify our brands' online public presence through earned media in the US and globally. WHAT YOU'LL DO • Working closely with the Sr. Director of Public Relations and Sr. Manager of Public Relations, support the health and performance of BOLD's overall PR program • Be responsible for directing the PR content calendar for specific brands, focusing specifically on growing brands' earned media wins • Write, edit, and pitch press releases and other content to external audiences, ghostwriting for spokesperson when necessary • Develop and foster relationships with key reporters to support earned media coverage, responding to inbound press inquiries and helping coordinate media interviews as needed • Build BOLD brands' reputations as critical players in the resume and career advice space • Collaborate across PR, content, social media, and career experts in order to generate ideas and identify opportunities to innovate and better engage with target audiences • Help draft internally-run surveys, and then analyze and share findings with the press WHAT YOU'LL NEED • 5+ years of media relations experience, with a history of pitching content to the press and working with reporters • A strong track record of pitching and securing press coverage • A bachelor's degree in English, communications, public relations or related field • Experience translating data from surveys into meaningful insights for external audiences • Knowledge of CISION or other PR software platforms • Ability to thrive in a fast-paced environment WHAT'S GOOD TO HAVE • Background working at a PR agency • Existing relationships with reporters at national publications and top online outlets with business and career focuses such as CNBC, Forbes, WSJ, NYT, Business Insider, etc. • An understanding of job search, career, and job market-related trends and issues • Familiarity with SEO best practices • Experience running internal surveys to collect, analyze, and report on data Benefits Outstanding Compensation • Competitive salary • Bi-annual bonus • 401(k) plan with match • Equity in company • Flexible spending accounts (health, dependent care) • Internet and home office reimbursement 100% Full Health Benefits • Medical, dental, and vision (optional plans for your family) • Life & long-term disability insurance (optional) • Mental health support and resources • Wellness reimbursement (gym, health apps, etc.) • Pet Insurance (optional) Flexible Time Away • Flexible PTO • Sick time policy • Observed holidays Certain group health plans are required to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the Triple S Salud medical benefit plans are linked below as of July 1, 2022: https://salud.grupotriples.com/en/transparency-in-coverage-machine-readable-files/ ELIGIBILITY LOCATION This position is open to residents of Puerto Rico and US citizens willing to relocate to Puerto Rico. SELECT ONE: #LI-Remote About Bold We Transform Work Lives As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives. We Celebrate And Promote Diversity And Inclusion We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law. Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.

Write and optimize keyword-rich SEO content for web pages to increase organic search rankings and inbound traffic. | Bachelor's degree, 2+ years professional content writing experience, proficiency in SEO and keyword research, strong writing and editing skills. | We are looking for a Content Writer I to join our Content team. This role reports to the Manager, Content and is involved in writing web page content to increase organic search engine rankings for our BOLD websites. As an integral part of our Content Team, they will have an impact on developing an ongoing organic inbound traffic strategy by writing and optimizing keyword-rich SEO copy that matches the tone, voice, and culture, making a meaningful impact on the lives of job seekers. ABOUT THIS TEAM The Content team's main responsibility is writing digital marketing content across BOLD properties. Using the power of words, we create SEO optimized content into brand stories, building relationships with job seekers around the world. From company descriptions to long-form articles, the Content team provides job seekers with support across the job search process ensuring a safe and successful experience. WHAT YOU'LL DO • Work with the Content Team to develop high-quality, unique, and engaging content for a head term, category, job title, and specialty pages to improve search engine rankings • Work with your team lead on the prioritization of daily and weekly writing assignments • Frequently review content strategies, goals, and industry updates provided by your manager • Write keyword-rich SEO copy for our BOLD properties using appropriate keywords, clarity, style, and tone to increase organic inbound traffic as well as conversions • Perform timely and thorough keyword research using various search and analytics tools • Conduct internet research for the target market on various topics related to writing assignments and optimization efforts • Review/copy edit submissions for grammar, spelling, syntax, etc. • Update the tone of voice and quality guidelines for SEO pages • Perform related work and additional duties as needed or required WHAT YOU'LL NEED • Bachelor's degree in English, Journalism or a related field • 2+ years of experience as a professional content writer • Proficiency in written English • Proficiency with keyword research, on-page SEO and content marketing best practices • Ability to create/pitch articles ideas that are researched, relevant and in line with strategic goals • Strong critical thinking and problem-solving skills • Attention to detail, highly responsive and accountable • Excellent organization and time management skills, with the ability to manage multiple projects simultaneously • Experience in optimized copywriting and editing • Knowledge of online writing best practices • Ability to meet and manage multiple deadlines WHAT'S GOOD TO HAVE • Proficiency in WordPress, Photoshop and content management software (e.g., Contently) • Copywriting experience, including an ability to craft email, social media and landing page copy • Career services and hiring industry expertise • Familiarity with the tools of online marketing and the metrics used to evaluate digital content success • Certified Professional Resume Writer certification is a huge plus: NCRW or CPRW Certain group health plans are required to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the Triple S Salud medical benefit plans are linked below as of July 1, 2022: https://salud.grupotriples.com/en/transparency-in-coverage-machine-readable-files/ Please only add this section to select PR roles open to US candidates. ELIGIBILITY LOCATION This position is open to residents of Puerto Rico and US citizens willing to relocate to Puerto Rico. SELECT ONE: #LI-Remote About Bold We Transform Work Lives As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives. We Celebrate And Promote Diversity And Inclusion We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law. Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.