Bloomerang

Lead and scale the Product Operations function to enable strategic planning, operational excellence, and data-informed execution across the Product organization. | 8+ years in product or business operations with 3+ years in senior leadership, experience scaling product operations in SaaS, proficiency with product management tools and analytics, and strong strategic and operational leadership skills. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role The Director of Product Operations is a foundational leader responsible for establishing the operational discipline and strategic scale of the Product organization. This role acts as a crucial partner to the Chief Product Officer and Senior Product Leaders to translate strategic vision into predictable, high-impact execution. This person will own the operational frameworks, product insights, and cultural practices necessary to accelerate product discovery, innovation, and forward-looking strategies for Product capabilities. What You Will Do Strategic Enablement & Executive Partnership: The Director serves as a strategic operational partner to the CPO and Senior Product Leaders, ensuring the Product organization is aligned and focused on the highest-impact initiatives. Strategic Planning & Alignment: Own and orchestrate the strategic planning processes for quarterly and annual initiatives across the Product organization, ensuring tight alignment with strategic business objectives, and preparing executive insights to drive business reviews and high-stakes decision-making. Organizational Program Management: Oversee the Program Management of the Product organization's most complex, cross-functional strategic initiatives, to drive organizational impact and business growth. Cross-functional Product Lifecycle Operations: The Director defines operating rhythms and standards that promote predictability from ideation through delivery. This requires a close, collaborative partnership with Agile Operations to implement thoughtful solutions that increase visibility across the end-to-end Product Development Lifecycle. Process Governance & Enablement: Design, implement, and govern the operating rhythms, processes, and standards that streamline the work of Product Management and Product Designers, specifically owning the operationalization of Discovery & Research and setting standards for Roadmap Governance. Discovery & Research Ownership: Take ownership of operationalizing the work that takes place in the Discovery phase, building systems to efficiently capture, synthesize, and track the work that informs product strategy. Go-to-Market (GTM) Adaptability: Establish operational frameworks and metrics for efficient GTM execution and Post-launch Refinements, creating an efficient feedback loop from customer-facing teams (Marketing, Sales, Customer Success) to inform product development. Data-Informed Execution & Technology Architecture: The Director ensures the Product organization is fueled by reliable data and supported by a best-in-class technology stack. This is emphasized by a focus on continuous improvement which is informed by not only the Product organization and its leadership, but also the teams they partner with and stakeholders throughout the business. Visibility & Strategic Reporting: Establish comprehensive reporting systems for all work across the Product organization, creating a trusted source of truth (dashboards, operational metrics, product health KPIs) for leaders as well as stakeholders. Product Tech Stack Ownership: Own the strategy, selection, and governance of the Product Tech Stack, partnering closely with Data/Analytics teams to ensure data integrity and accessibility for robust product insights. Roadmap Governance & Tooling: Define the standards for roadmap process governance, selecting and instrumenting the necessary tooling to ensure reliable reporting on priorities and areas of organizational dependency. AI Integration & Experimentation: Cultivate the operational and cultural norms required to support the effective integration of AI strategy into product workflows and capabilities. Leadership, Culture & Operational Excellence: The Director plays an important role in building a high-performing team and fostering a culture that enables the growth and scale of the organization. This begins on the Product Operations team and extends outward for the Product org and their cross-functional partners throughout the business. People Leadership & Discipline Development: Lead, mentor, and grow the Product Operations team, while simultaneously defining and embedding the mission, vision, and operating model of the Product Operations discipline for the business. Culture of Innovation & Efficiency: Champion a culture of operational excellence, transparent information sharing, and analytical rigor, proactively identifying and removing systemic blockers to maximize Product's capacity for strategic, customer-focused work. Organizational Enablement: Promote a culture of proactive information-sharing across the Product organization and its cross-functional partners, facilitating the transparent communication of strategy, decisions, and outcomes. What You Need to Succeed 8+ years of experience in Product Operations, Business Operations, Product Management, Program Management or Strategy & Operations, with at least 3+ years in a senior leadership/people management role. Proven success building, or significantly scaling, a Product Operations function within a high-growth SaaS or technology company. Expert-level proficiency with product management tools (e.g., Jira, Asana, Aha!, etc.) and experience with a major Product Analytics platform. Demonstrated track record of leveraging data and analytics to influence strategic planning and operational investment. Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is $144,000 - $216,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Generate new business opportunities by engaging potential nonprofit customers and setting qualified meetings for Account Executives. | At least 1 year of sales or business experience, strong communication skills, resilience, and familiarity with CRM tools like Salesforce. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what's possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As an Outbound Business Development Representative (BDR), you will play a critical role in generating new business opportunities for Bloomerang by identifying, engaging, and qualifying potential nonprofit customers who may not be actively looking for a new solution. You will be creating demand where none exists with key decision-makers and setting up qualified meetings for our Account Executives. This role requires resilience, creativity, and the ability to keep focused when you receive rejection. Success comes from your ability to thrive in a fast-paced environment, think strategically and personalize your outreach. If you are passionate about sales, and want to make a difference in the nonprofit sector, this role is for you! What You Will Do • Master Bloomerang's Product & Value: Become an expert on how Bloomerang's fundraising, donor, and volunteer management solutions transform nonprofits to help them achieve their mission. You'll need to quickly articulate value to busy decision-makers. • Prospect & Engage: Break into cold accounts through research and strategically engaging decision makers through a mix of cold call, email, LinkedIn and personalized messages. • Generate Pipeline: Create & nurture a 90-day rolling pipeline of high-quality potential meetings from scratch, using creative and strategic outreach to warm them up and convert to qualified meetings. • Sales Collaboration: Partner closely with the Account Executive team to strategically build a pipeline that converts into closed revenue. You'll work together to identify high-potential accounts, refine outreach strategies, and ensure a seamless handoff of qualified opportunities that drive real business impact. • Goal Achievement: Consistently meet (and ideally exceed) your business development targets, contributing to Bloomergang's overall success. • Data Management & CRM Use: Ensure the accurate maintenance of sales data and lead tracking through Salesforce, keeping a record of all interactions and progress. What You Need to Succeed • 1+ year of sales experience (SDR, BDR, or sales internship preferred) or business experience and a strong interest in SaaS sales. • A passion for helping nonprofits and a desire to understand their challenges. • A self-starter mentality with the ability to adapt and push yourself every day without relying on warm leads. • Resilience and persistence—you're comfortable with rejection and see it as a learning opportunity. • Strong communication and storytelling skills—both written and verbal to engage with senior leaders, and handle objections without hesitation. • A curious and coachable mindset with a drive to continuously improve. • Familiarity with Salesforce, Outreach, 6Sense is a plus. Benefits Health + Wellness You'll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $65,000-$70,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Manage full sales cycle including pipeline development, product demos, negotiations, and closing deals to meet sales targets. | 2+ years quota-carrying SaaS sales experience with proven track record, Salesforce proficiency, and ability to self-source pipeline. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As an Account Executive, we are looking for someone who possesses a strong blend of strategic thinking, leadership, and a results-oriented mindset. You should have a track record of successful sales management, particularly in sales to new customers, demonstrating their ability to meet or exceed sales targets. You will have the opportunity to contribute to Bloomerang’s impact in the non-profit industry by being a successful member of a successful sales team. What You Will Do Develop and Manage a Robust Sales Pipeline: Build, qualify, and oversee a sales pipeline that is approximately twice your sales quota. Drive Your Pipeline: Generate around 30% of your pipeline through proactive outbound efforts, including LinkedIn, calls, and emails. Own the Sales Process: Manage the entire sales cycle from discovery and product demos to negotiations, aiming to close a minimum of 40% of deals successfully. (Aligned with team average) Lead In-Depth Evaluations: Lead comprehensive discovery calls, deliver live product demonstrations, and engage in detailed negotiations about Bloomerang’s software and services. Maintain Forecast Accuracy: Ensure precise forecast reporting within 10% accuracy and effective pipeline management using Salesforce. Engage with the Nonprofit Community: Immerse yourself in the nonprofit sector to build credibility to become a trusted advisor, educating prospects on Bloomerang’s value and how we help solve nonprofits challenges Become a Bloomerang Expert: Gain deep knowledge of all Bloomerang tools and services to effectively support and guide prospects. What You Need to Succeed Proven Track Record: 2+ years of experience in a quota-carrying role selling SaaS. Achieving at least 95% of your annual quota and consistently meeting 90% of your monthly targets. Eagerness to Learn and Grow: A strong desire to continuously learn and improve through feedback, self-reflection, and exploration. Self-Sourcing Capability: Successfully generate 30% of your total deals through proactive efforts. Salesforce Proficiency: Maintain an accurate and up-to-date Salesforce record. Expert Product Knowledge: Demonstrate in-depth understanding of our solutions and effectively communicate their value, building trust and driving higher win rates. Nice to Haves But Not Required A desire to advance your career in technology sales Experience working with non-profit organizations Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $120,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Lead AI product engineering and delivery, manage cross-functional AI teams, oversee model integration and cost efficiency, and collaborate on monetization strategy for nonprofit CRM and fundraising solutions. | 12+ years software engineering experience with 5+ years leading AI or software teams, expertise in AI/ML technologies, data architecture, SaaS pricing models, and responsible AI practices. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As the Director of AI Development at Bloomerang, you will lead the technical execution of our AI product strategy across CRM, Fundraising, and Volunteer solutions that serve tens of thousands of nonprofit organizations. This role sits at the intersection of software engineering, data science, and product innovation—responsible for transforming Bloomerang into the leading AI-native platform for nonprofits. You will oversee a multidisciplinary team of software engineers, data engineers, and applied AI specialists, driving the creation of intelligent, secure, and scalable features that enhance how nonprofits engage donors, recruit volunteers, and measure impact. You’ll partner closely with Product, Data, and GTM leadership to define how we monetize, price, and deliver AI-driven value—while ensuring cost control and responsible LLM usage across our ecosystem. This role is ideal for a technical leader who combines deep hands-on understanding of AI systems with a strategic mindset for business impact and customer value creation. What You Will Do Lead AI Product Engineering: Oversee all AI-native product development efforts, including AI copilots, agents, and intelligent automation within Bloomerang’s CRM, Fundraising, and Volunteer solutions. Drive End-to-End AI Delivery: Manage cross-functional teams of software engineers, data engineers, and subject matter experts to deliver high-impact AI features that delight customers and advance Bloomerang’s mission. Own Model Integration & Cost Efficiency: Establish frameworks for selecting, evaluating, and integrating LLMs and other AI models, ensuring performance, reliability, and cost-effectiveness. Partner on Monetization Strategy: Collaborate with Product and Finance to shape pricing, packaging, and usage-based models for AI-driven features—aligning product adoption with sustainable unit economics. Advance Data Foundations: Oversee data engineering pipelines, ETL processes, and data warehousing strategies that fuel model accuracy, feature reliability, and analytics scalability. Collaborate with Nonprofit Experts: Work closely with internal nonprofit domain experts and customers to ensure AI features solve real-world challenges and deliver measurable mission impact. Ensure Ethical & Secure AI Practices: Champion responsible AI principles that protect customer data, mitigate bias, and ensure transparency in AI-powered decisions and recommendations. Scale a High-Performing Team: Recruit, mentor, and develop a team of engineers and applied AI practitioners, fostering a culture of innovation, accountability, and velocity. Innovate with Modern Tools: Embed tools such as GitHub Copilot, Claude Code, and internal AI development environments to accelerate productivity and enable experimentation. Collaborate Cross-Functionally: Partner with the Director of Data, Product Management, and VP of Engineering peers to align AI initiatives with overall platform modernization and customer experience goals. What You Need to Succeed 12+ years of software engineering experience, including 5+ years leading AI, data, or software teams in a product development environment Proven experience building and deploying customer-facing AI features (e.g., copilots, predictive analytics, intelligent automation, or natural language interfaces) Strong technical grounding in machine learning, LLM orchestration, prompt engineering, retrieval-augmented generation (RAG), and model evaluation practices Demonstrable expertise in LLM orchestration frameworks (LangChain, LlamaIndex, or similar) and multi-model routing solutions (LiteLLM, vLLM, etc.) for high-availability, production-scale AI agents Solid understanding of data architecture, including ETL pipelines, data lakes, and warehousing (e.g., Snowflake, Redshift, BigQuery, Databricks) Familiarity with API-based AI integration frameworks and model cost optimization strategies Experience defining or influencing AI pricing, packaging, or consumption models in SaaS environments Hands-on knowledge of modern development stacks (Node.js, Python, React, .NET) and AWS cloud infrastructure Hands-on experience implementing observability for AI systems, including leveraging OpenTelemetry (OTel) for distributed tracing, cost monitoring, and diagnosing model failures (latency, hallucinations, prompt errors) in production environments Deep appreciation for responsible AI, data privacy, and ethical development practices Ability to translate complex technical concepts into business outcomes and communicate effectively with non-technical audiences Knowledge of vector databases, embeddings, and semantic search systems Passion for applying technology to social good and helping nonprofits achieve greater impact Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You’ll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is: $184,000 - $240,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Qualify inbound marketing leads, set appointments for sales team, and nurture relationships to grow customer base. | Entry-level sales experience preferred, strong communication and organizational skills, willingness to learn and grow in technology sales. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what's possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role Are you ready to elevate purpose and make a tangible difference? As an Inbound Business Development Representative, you will be a trusted partner to our mid-market customers, nurturing relationships and helping them unlock even greater impact. You'll become an expert in Bloomerang's solutions, guiding customers to maximize their use of our purpose-built platform and introducing them to new products and services that help their mission soar. You'll connect insights to impact , ensuring our nonprofits feel savvy and empowered to achieve their biggest goals. Your responsibilities will include but not be limited to helping grow Bloomerang's customer base by fielding marketing qualified leads for the sales team. You will have the opportunity to further develop your sales skills while partnering with sales teams to turn leads into opportunities To be successful, you seek to be proactive and motivated individual who thrives in a fast-paced, collaborative environment. You need to have exceptional verbal and written communication skills, allowing you to effectively generate new customer leads through qualifying methods. Strong time management and organizational abilities are essential for maintaining a clean and updated sales CRM. Also, you should demonstrate a competitive drive and the self-motivation needed to consistently meet and exceed expectations while having a solid understanding of Bloomerang's product features, the competitive landscape, and current nonprofit sector conditions. What You Will Do • Generate prospects through strategic marketing campaigns. • Qualify/Disqualify leads via phone and email communication • Re-engaging prospects with previous interest in Bloomerang • Utilize CRM tools (Salesforce) to manage opportunities and pipelines. • Set qualified appointments for the Account Executive team. • Hitting or exceeding daily productivity numbers consistently • Conduct calls to qualify our software products and services to leads. • Continuously expand product knowledge for a consultative approach to leads. • Focused on grabbing attention and educating people using phone presence. • Qualifying leads from marketing campaigns as sales opportunities. • Nurture relationships with potential customers. • Collaborate with team members to share and learn from best practices. • Understand and be able to articulate the features and benefits of Bloomerang. • Understand the competitive landscape and current nonprofit sector conditions. What You Need to Succeed • A desire to grow within Bloomerang and for developing a career in technology sales. • Outstanding time management and organization skills. • Passing quality opportunities to the Account Executive team that lead to high Closed-Won% • Hitting SQO goal consistently (monthly and quarterly) • High percentage of Annual Recurring Revenue (ARR) of deals passed • Strong sense of professional goals and being career driven • Being highly detail-oriented who can learn new processes quickly. • Coachability and openness to change is key • Willingness to roll up your sleeves and be a team player. • Being an active listener with a strong sense of empathy will help you excel • The ability to work in a fast-paced, collaborative environment. • Inside sales/lead generation experience is a plus! (1+ years). • Exceptional verbal and written communication skills. • Possesses the drive to advance into a quota-carrying sales role. • Competitive drive and the ability to self-motivate to meet and exceed expectations. • Strong ability to problem solve and find new ways to create value. Nice to Haves But Not Required • Salesforce/CRM experience • Outreach/Salesloft experience • Prior Sales experience • Prior Nonprofit experience Benefits Health + Wellness You'll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $65,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Lead AI product engineering and delivery, manage cross-functional technical teams, oversee AI model integration and cost efficiency, and collaborate on AI monetization strategy for nonprofit CRM and fundraising solutions. | 12+ years software engineering experience with 5+ years leading AI or software teams, expertise in AI/ML technologies, LLM orchestration, data engineering, cloud infrastructure, and responsible AI practices. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As the Director of AI Development at Bloomerang, you will lead the technical execution of our AI product strategy across CRM, Fundraising, and Volunteer solutions that serve tens of thousands of nonprofit organizations. This role sits at the intersection of software engineering, data science, and product innovation—responsible for transforming Bloomerang into the leading AI-native platform for nonprofits. You will oversee a multidisciplinary team of software engineers, data engineers, and applied AI specialists, driving the creation of intelligent, secure, and scalable features that enhance how nonprofits engage donors, recruit volunteers, and measure impact. You’ll partner closely with Product, Data, and GTM leadership to define how we monetize, price, and deliver AI-driven value—while ensuring cost control and responsible LLM usage across our ecosystem. This role is ideal for a technical leader who combines deep hands-on understanding of AI systems with a strategic mindset for business impact and customer value creation. What You Will Do • Lead AI Product Engineering: Oversee all AI-native product development efforts, including AI copilots, agents, and intelligent automation within Bloomerang’s CRM, Fundraising, and Volunteer solutions. • Drive End-to-End AI Delivery: Manage cross-functional teams of software engineers, data engineers, and subject matter experts to deliver high-impact AI features that delight customers and advance Bloomerang’s mission. • Own Model Integration & Cost Efficiency: Establish frameworks for selecting, evaluating, and integrating LLMs and other AI models, ensuring performance, reliability, and cost-effectiveness. • Partner on Monetization Strategy: Collaborate with Product and Finance to shape pricing, packaging, and usage-based models for AI-driven features—aligning product adoption with sustainable unit economics. • Advance Data Foundations: Oversee data engineering pipelines, ETL processes, and data warehousing strategies that fuel model accuracy, feature reliability, and analytics scalability. • Collaborate with Nonprofit Experts: Work closely with internal nonprofit domain experts and customers to ensure AI features solve real-world challenges and deliver measurable mission impact. • Ensure Ethical & Secure AI Practices: Champion responsible AI principles that protect customer data, mitigate bias, and ensure transparency in AI-powered decisions and recommendations. • Scale a High-Performing Team: Recruit, mentor, and develop a team of engineers and applied AI practitioners, fostering a culture of innovation, accountability, and velocity. • Innovate with Modern Tools: Embed tools such as GitHub Copilot, Claude Code, and internal AI development environments to accelerate productivity and enable experimentation. • Collaborate Cross-Functionally: Partner with the Director of Data, Product Management, and VP of Engineering peers to align AI initiatives with overall platform modernization and customer experience goals. What You Need to Succeed • 12+ years of software engineering experience, including 5+ years leading AI, data, or software teams in a product development environment • Proven experience building and deploying customer-facing AI features (e.g., copilots, predictive analytics, intelligent automation, or natural language interfaces) • Strong technical grounding in machine learning, LLM orchestration, prompt engineering, retrieval-augmented generation (RAG), and model evaluation practices • Demonstrable expertise in LLM orchestration frameworks (LangChain, LlamaIndex, or similar) and multi-model routing solutions (LiteLLM, vLLM, etc.) for high-availability, production-scale AI agents • Solid understanding of data architecture, including ETL pipelines, data lakes, and warehousing (e.g., Snowflake, Redshift, BigQuery, Databricks) • Familiarity with API-based AI integration frameworks and model cost optimization strategies • Experience defining or influencing AI pricing, packaging, or consumption models in SaaS environments • Hands-on knowledge of modern development stacks (Node.js, Python, React, .NET) and AWS cloud infrastructure • Hands-on experience implementing observability for AI systems, including leveraging OpenTelemetry (OTel) for distributed tracing, cost monitoring, and diagnosing model failures (latency, hallucinations, prompt errors) in production environments • Deep appreciation for responsible AI, data privacy, and ethical development practices • Ability to translate complex technical concepts into business outcomes and communicate effectively with non-technical audiences • Knowledge of vector databases, embeddings, and semantic search systems • Passion for applying technology to social good and helping nonprofits achieve greater impact Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You’ll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is: $184,000 - $240,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Manage the full sales cycle including pipeline development, product demos, negotiations, and closing deals while engaging deeply with the nonprofit sector and maintaining forecast accuracy. | Proven quota-carrying sales experience, ability to self-source 50% of deals, Salesforce proficiency, strong product knowledge, and eagerness to grow in technology sales. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role Are you ready to elevate purpose and make a tangible difference? As a Sr. Account Executive, you will be a trusted partner to our mid-market customers, nurturing relationships and helping them unlock even greater impact. You’ll become an expert in Bloomerang’s solutions, guiding customers to maximize their use of our purpose-built platform and introducing them to new products and services that help their mission soar. You’ll connect insights to impact , ensuring our nonprofits feel savvy and empowered to achieve their biggest goals. As a Sr. Account Executive, you should possesse a strong blend of strategic thinking, leadership, and a results-oriented mindset. You should have a track record of successful sales management, particularly in sales to new customers, demonstrating their ability to meet or exceed sales targets. Your success as a member of the sales team will have a direct contribution to Bloomerang’s impact in the nonprofit industry. What You Will Do Develop and Manage a Robust Sales Pipeline: Build, qualify, and oversee a sales pipeline that is approximately twice your sales quota. Drive Your Pipeline: Generate around 50% of your pipeline through proactive outbound efforts, including LinkedIn, calls, and emails. Own the Sales Process: Manage the entire sales cycle from discovery and product demos to negotiations, aiming to close a minimum of 35% of deals successfully. (Aligned with team average) Lead In-Depth Evaluations: Lead comprehensive discovery calls, deliver live product demonstrations, work cross functionally to demonstrate partnership and address technical needs, and engage in detailed negotiations about Bloomerang’s software and services. Maintain Forecast Accuracy: Ensure precise forecast reporting within 10% accuracy and effective pipeline management using Salesforce. Engage with the Nonprofit Community: Immerse yourself in the nonprofit sector to build credibility to become a trusted advisor, educating prospects on Bloomerang’s value and how we help solve nonprofits challenges Become a Bloomerang Expert: Gain deep knowledge of all Bloomerang tools and services to effectively support and guide prospects. What You Need to Succeed Eagerness to Learn and Grow: A strong desire to continuously learn and improve through feedback, self-reflection, and exploration. You must desire to develop or advance a career in technology sales Proven Track Record: Achieve at least 95% of your annual quota and consistently meet 90% of your monthly targets. Provide a proven track record of success in a quota-carrying role selling SaaS to nonprofits or B2B companies. Self-Sourcing Capability: Successfully generate 50% of your total deals through proactive efforts. Salesforce Proficiency: Maintain an accurate and up-to-date Salesforce record. Expert Product Knowledge: Demonstrate in-depth understanding of our solutions and effectively communicate their value, building trust and driving higher win rates and larger deals. Nice to Haves But Not Required Experience working with non-profit organizations Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You’ll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $135,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Manage full sales cycle to expand business within existing accounts by identifying upsell opportunities, conducting demos, and maintaining client relationships. | Requires strong sales and communication skills, experience managing sales cycles and client relationships, adaptability to fast-paced SaaS environment, and proficiency with relevant software tools. | Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform. In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Act, and Care. We know that the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today. The Role As an Account Manager, you will own a quota-carrying role focused on expanding business within existing accounts. This position requires both a hunter mentality to identify and close new sales opportunities within our customer base and a farmer mindset to build relationships and drive long-term client success. You’ll conduct discovery calls, demo additional solutions, and manage a pipeline to proactively generate new revenue from existing customers while ensuring ongoing account engagement. The ideal candidate is a highly motivated and tech-savvy individual who possesses strong communication skills and thrives in a fast-paced environment. A positive and proactive attitude is crucial to ensuring client satisfaction, paired with a results-driven mindset. Relationship management experience and a disciplined approach along with the demonstrated ability to manage the entire sales cycle, (including prospecting and expansion) is required. Ultimately adaptability, openness to learning, drive, and the ability to build strong relationships will be paramount in this role. A passion for SaaS solutions and client success will lead to success as an Account Manager at Bloomerang What You Will Do Sales Cycle Management: Own and manage the full expansion sales cycle, from prospecting within our existing client base to closing new opportunities and driving repeat purchases. Identify and qualify upsell opportunities within the existing client base. Provide tailored solutions and product demonstrations to clients, addressing their specific needs. Lead Handling: Respond promptly to inbound leads and inquiries from potential clients and uncover expansion opportunities from those leads Actively prospect into assigned accounts, identifying decision-makers and engaging them in strategic discussions to introduce additional solutions Qualify leads based on budget, authority, need, and timeline (BANT criteria). Sales Outreach: Drive outbound outreach to engage existing customers in expansion conversations, setting discovery meetings and leading consultative sales discussions Develop and maintain a pipeline of sales prospects and opportunities Product Knowledge: Stay up-to-date on the features and benefits of our SaaS products. Effectively communicate the value proposition of our solutions to clients and leads. Tech Savvy: Stay informed about the latest technology and SaaS developments. Be proficient in using relevant software and tools to effectively communicate and demonstrate our products. What You Need to Succeed Sales Skills: Drive outbound outreach to engage existing customers in expansion conversations, setting discovery meetings and leading provocative sales discussions Communication: Strong verbal and written communication skills are vital for effectively conveying product benefits, building relationships, and responding to client inquiries. Organization: Excellent organizational skills are needed to manage leads, track client interactions, and ensure timely follow-ups. Adaptability: The ability to quickly learn about new SaaS products, adapt to a fast-paced environment, and respond to evolving client needs is crucial. Nice to Haves But Not Required Nonprofit experience Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave. 401k You’ll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $105,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.