Bloomerang

Own and scale onboarding and adoption strategy through multi-channel customer journeys using AI and behavioral data. | Requires 5+ years SaaS experience in lifecycle or product marketing with proficiency in Salesforce and strong analytical skills. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role We are seeking a Customer Marketing Manager, Adoption & Lifecycle to own and scale Bloomerang’s onboarding and adoption strategy as a key driver of customer value, retention, and revenue growth. This role sits at the intersection of lifecycle strategy, product adoption, and business impact, leveraging AI, automation, and behavioral data to build scalable, high-performing customer experiences. This is a program ownership role—not just campaign execution—responsible for designing, executing, and continuously optimizing lifecycle systems that drive measurable outcomes. You are a data-driven marketer with SaaS experience in Customer, Lifecycle, or Product Marketing, with a proven track record of improving onboarding, driving feature adoption, and supporting expansion through targeted, multi-channel programs. You operate effectively in fast-paced, ambiguous environments, using data to inform decisions and drive end-to-end execution. Additionally, you’re a data-driven SaaS marketer with experience in lifecycle, customer, or product marketing, and a track record of translating insights into impactful, multi-channel programs that leverage agentic AI. You’ll partner cross-functionally with Product, Product Marketing, Customer Success, and Revenue teams to translate business goals into impactful customer experiences across email and in-app channels in addition to helping with general customer communications as needed. This role also supports customer-facing initiatives, including webinars and virtual events, to drive engagement, education, and value realization. What You Will Do Own and scale lifecycle strategy across onboarding and adoption, driving time-to-value, engagement, payments activation, and revenue growth Build and optimize multi-channel customer journeys (email and in-app) using behavioral data, segmentation, and continuous testing Develop and embed AI-powered systems and workflows to improve targeting, execution, and decision-making at scale Translate customer behavior and lifecycle performance into actionable insights that drive adoption, retention, and expansion Establish performance frameworks to measure impact, prioritize initiatives based on ROI, and continuously optimize programs Partner cross-functionally to align lifecycle strategy with product and go-to-market initiatives, influencing decisions through data Own programs end-to-end and support customer-facing initiatives that drive product adoption, engagement, and education What You Need to Succeed At least 5 years of experience in Customer, Lifecycle, or Product Marketing within SaaS, with a proven track record of owning lifecycle or product adoption programs end-to-end and driving measurable impact on adoption, retention, payments activation, and revenue Strong systems thinker with experience building scalable, repeatable lifecycle programs and embedding AI and automation into workflows for segmentation, optimization, and decision-making Hands-on expertise with email and in-app channels (e.g., Pendo), including segmentation, deliverability, UX, and multi-channel journey optimization Deep analytical skillset, with experience building performance frameworks, connecting efforts to business outcomes, and prioritizing initiatives based on ROI Proficiency with core marketing and customer data platforms (e.g., Salesforce, Marketo, HubSpot, Gainsight, Pendo, etc.) and ability to leverage data across systems effectively Demonstrated ability to operate independently in ambiguous environments, owning strategy through execution with a strong problem-solving mindset Effective cross-functional collaborator and communicator, able to influence stakeholders, present insights clearly, and support customer-facing initiatives that drive adoption and engagement Nice to Haves But Not Required Experience in nonprofit or mission-driven organizations Familiarity with payments Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You’ll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is: $76,100 - $126,800. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Travel Occasional travel required, estimated at 3–4 times annually Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Lead engineering teams to deliver fundraising and payment processing platforms with AI-powered features for nonprofits. | 15+ years engineering experience with 10+ years in senior leadership, expertise in payment systems, AI adoption, and cloud infrastructure. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what's possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As the Vice President of Engineering overseeing our Fundraising Product and Payments Systems, you will own the technical strategy and execution for the products that sit at the heart of how tens of thousands of nonprofit organizations raise money and process donations. Our fundraising platform powers online giving, campaign management, and donor engagement, while our unified payments systems provide reliable payment processing across the Bloomerang ecosystem. This role demands a leader who can drive operational rigor in mission-critical payment infrastructure while accelerating innovation in AI-powered fundraising experiences. You'll work closely with Product leadership, fellow VPs of Engineering, Head of Quality Assurance, Head of Agile Operations, and Head of Information Security to deliver secure, scalable solutions that help nonprofits raise more money, reduce friction in the giving experience, and unlock new fundraising strategies through intelligent automation and predictive insights. We're looking for someone who is not just comfortable with the pace of AI-driven change, but is energized by it. You should be the kind of leader who rolls up their sleeves, digs into the details, and holds teams to a high bar while creating the conditions for them to do their best work. What You Will Do • Lead and scale a high-performing engineering organization responsible for fundraising tools and payment processing systems serving the nonprofit sector • Drive technical execution across our PHP/React fundraising platform and .NET Core/React payments services, ensuring reliability, performance, and rapid feature delivery on AWS infrastructure • Own the operational excellence of our payments systems, including uptime, transaction reliability, PCI compliance, and seamless onboarding for customers across the Bloomerang platform • Contribute to and execute our AI-native product strategy, building co-pilot and agent capabilities that help nonprofits optimize campaigns, predict donor behavior, and automate fundraising workflows • Champion and drive AI tool adoption across your teams, pushing engineers to fundamentally rethink how they build software using tools like Cursor, Claude Code, AI-powered code review and quality analysis tools, and emerging AI coding assistants, while partnering with other engineering leaders to define shared adoption quality and impact metrics • Challenge teams to operate with a different mindset: faster iteration cycles, higher leverage per engineer, and a willingness to reimagine existing workflows rather than incrementally improve them • Collaborate with Product leadership to develop predictive analytics, intelligent giving experiences, and AI-powered features that differentiate Bloomerang in the nonprofit fundraising market • Establish technical roadmaps that balance payments platform stability and compliance requirements with aggressive innovation in AI-powered fundraising capabilities • Ensure secure, PCI-compliant payment processing and donor financial data management while maintaining the highest standards for data protection and privacy • Build and mentor engineering leadership, fostering a culture of accountability, intensity, and continuous improvement where leaders at every level do hard things and hold each other to high standards • Partner with cross-functional leaders to deliver high-quality software on aggressive timelines that support our growth trajectory • Get hands-on when needed, whether that's debugging a production payments issue, reviewing architecture decisions, or pairing with a team to unblock a critical initiative What You Need to Succeed • 15+ years of software engineering experience with at least 10 years in senior leadership roles, preferably including experience scaling engineering teams through high-growth phases • Proven track record building and leading engineering teams of 30+ engineers across multiple products or domains, with demonstrated ability to set and maintain a high performance bar • Experience with payment processing systems, fundraising/donation platforms, or financial transaction infrastructure, including familiarity with PCI-DSS compliance and payment security requirements • Curiosity and conviction around AI's impact on software development, with hands-on experience driving adoption of AI coding and quality tools and measuring their impact on team velocity and output quality • Technical expertise across PHP, .NET Core, React, and AWS cloud infrastructure, with the ability to make sound architectural decisions across heterogeneous technology stacks • Experience managing complex technical integrations, platform migrations, and production systems where reliability and uptime are non-negotiable • A leadership style that combines high expectations with humility. You hold teams accountable, but you're equally willing to roll up your sleeves and work alongside them • Strong collaboration skills with product leadership, with experience translating business requirements into technical strategy in fast-moving competitive markets • Experience with DevOps practices and toolchains for continuous delivery at scale, particularly in regulated or compliance-sensitive environments • Excellent communication skills with ability to influence technical direction across multiple engineering teams and stakeholder groups, including clear and direct communication with executive leadership Benefits Health + Wellness You'll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is: $183,800 - $306,300. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Partner with department leaders to translate business goals into workforce plans and organizational design strategies, coach managers on performance, and lead change initiatives including AI workflow integration. | Proven HRBP experience with strong business acumen, expertise in organizational design and workforce planning, ability to influence leaders using data, and understanding of AI and automation for productivity improvement. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what's possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Human Resources Business Partner (HRBP) at Bloomerang, you’ll partner with leaders to scale teams in a thoughtful, mission-aligned way—connecting people strategy to our growth goals and the success of the nonprofits we serve. You’ll bring a data-informed, future-ready approach to organizational design, talent planning, performance, and change management, including adoption of AI-enabled ways of working. What You Will Do Partner with our Engineering, Product, Payments, and G&A department leaders to translate business goals into workforce plans, including headcount forecasting, capability/skill gap analysis, and org design recommendations Use people data and business KPIs to advise leaders on team health, productivity, and performance, and to improve decision-making in a fast-paced environment Coach managers on hiring, development, and performance practices that build high-performing, inclusive teams and strengthen talent density Support the evolution and consistent application of job leveling and compensation frameworks, partnering with People Team peers to ensure equity and market alignment Lead and support change initiatives, including new operating models and the rollout of AI-enabled workflows, ensuring leaders and employees are prepared and supported Partner on employee relations matters with sound judgment, balancing consistency, empathy, compliance, and accountability to retain and develop top talent Identify opportunities to streamline people processes through automation and AI, improving employee experience while reducing manual work Leverage HRIS and people analytics to monitor key trends (engagement, retention, performance, and hiring) and proactively recommend actions that keep teams engaged and mission-aligned What You Need to Succeed Proven HRBP experience partnering with senior leaders, with strong business acumen and the ability to connect people strategies to departmental outcomes Skilled in organizational design, workforce planning, and change management, with comfort operating in environments experiencing rapid growth and shifting priorities Demonstrated ability to influence and challenge leaders using data, sound judgment, and clear, respectful communication Strong coaching capability, particularly in performance management, manager effectiveness, and building high-accountability cultures Working knowledge of compensation and job architecture concepts, with a commitment to equitable and consistent practices High discretion and strong employee relations skills, with the ability to navigate complexity and sensitive situations with integrity Curiosity and practical understanding of how AI and automation can improve productivity and redefine work, with a bias toward scalable solutions Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission. Nice to Haves But Not Required Experience in a fast-paced, high-growth SaaS environment. Benefits Health + Wellness You'll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is: $86,000 - $120,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Manage and develop business development representatives through training, coaching, and process improvement to drive team performance. | Experience in BDR enablement or leadership, ability to manage competing priorities, and strong coaching skills. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what's possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role The BDR Program Manager drives Business Development team performance by ensuring reps have the skills, structure, and clarity needed to execute consistently in a high-velocity environment. This role designs, delivers, and iterates on targeted enablement programs and training while bringing order to inputs across Sales, Marketing, and RevOps. You will translate competing priorities into clear, enforceable standards, helping BDRs refine the activities that qualify leads, manage pipeline, and book meetings, while maintaining a rigorous developmental path for career growth within Bloomerang. What You Will Do: • Own BDR onboarding and ramp, getting new hires to first SAL and full productivity quickly and predictably • Develop core BDR skills (prospecting, messaging, objection handling) through coaching, group training, assessments, and targeted programs across outbound, inbound, and AM BDR segments • Own and evolve BDR University, preparing reps to interview for full-cycle sales roles • Partner with BDR and Sales leadership and RevOps to identify performance gaps, align on priorities, and deliver a clear path forward • Drive adoption of processes, messaging, and tools across the BDR team How You Succeed: • Ramp time decreases, measured by days to first SAL and time to full productivity • Training schedules across new hires, leadership, and enablement are coordinated with high visibility and reliability • Engaging skill programs and assessments produce measurable gains in conversion rates and rep effectiveness • Outreach sequences, templates, and messaging improve reply rates and meeting conversion • The BDR process is clear, consistently followed, and regularly refined based on what's driving pipeline • Cross-functional input is distilled into prioritized, actionable guidance — reps receive one clear path, not competing noise • Enablement priorities, timelines, and dependencies are reliably tracked and visible to stakeholders • You actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission • You actively explore and responsibly integrate AI tools to drive efficiency and support Bloomerang's mission • You keep process & sales skill documentation organized and accessible in Highspot • You support Go-to-Market Kickoff, summer SABRs, and org-wide training in collaboration with the broader enablement team The Ideal Candidate: • Experienced in BDR enablement, BDR leadership, or high-velocity sales environments • Proven in building and maintaining systems that bring clarity to high volume, fast-moving work • Able to manage competing inputs and push back when needed to maintain focus and standards • Comfortable working with senior leaders, translating direction into clear execution • Someone who enjoys and excels at coaching and developing early-career sellers Benefits Health + Wellness You'll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $120,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Manage the full sales cycle including pipeline development, product demos, negotiations, and closing deals while engaging deeply with the nonprofit sector and maintaining forecast accuracy. | Proven quota-carrying sales experience, ability to self-source 50% of deals, Salesforce proficiency, strong product knowledge, and eagerness to grow in technology sales. | At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role Are you ready to elevate purpose and make a tangible difference? As a Sr. Account Executive, you will be a trusted partner to our mid-market customers, nurturing relationships and helping them unlock even greater impact. You’ll become an expert in Bloomerang’s solutions, guiding customers to maximize their use of our purpose-built platform and introducing them to new products and services that help their mission soar. You’ll connect insights to impact , ensuring our nonprofits feel savvy and empowered to achieve their biggest goals. As a Sr. Account Executive, you should possesse a strong blend of strategic thinking, leadership, and a results-oriented mindset. You should have a track record of successful sales management, particularly in sales to new customers, demonstrating their ability to meet or exceed sales targets. Your success as a member of the sales team will have a direct contribution to Bloomerang’s impact in the nonprofit industry. What You Will Do Develop and Manage a Robust Sales Pipeline: Build, qualify, and oversee a sales pipeline that is approximately twice your sales quota. Drive Your Pipeline: Generate around 50% of your pipeline through proactive outbound efforts, including LinkedIn, calls, and emails. Own the Sales Process: Manage the entire sales cycle from discovery and product demos to negotiations, aiming to close a minimum of 35% of deals successfully. (Aligned with team average) Lead In-Depth Evaluations: Lead comprehensive discovery calls, deliver live product demonstrations, work cross functionally to demonstrate partnership and address technical needs, and engage in detailed negotiations about Bloomerang’s software and services. Maintain Forecast Accuracy: Ensure precise forecast reporting within 10% accuracy and effective pipeline management using Salesforce. Engage with the Nonprofit Community: Immerse yourself in the nonprofit sector to build credibility to become a trusted advisor, educating prospects on Bloomerang’s value and how we help solve nonprofits challenges Become a Bloomerang Expert: Gain deep knowledge of all Bloomerang tools and services to effectively support and guide prospects. What You Need to Succeed Eagerness to Learn and Grow: A strong desire to continuously learn and improve through feedback, self-reflection, and exploration. You must desire to develop or advance a career in technology sales Proven Track Record: Achieve at least 95% of your annual quota and consistently meet 90% of your monthly targets. Provide a proven track record of success in a quota-carrying role selling SaaS to nonprofits or B2B companies. Self-Sourcing Capability: Successfully generate 50% of your total deals through proactive efforts. Salesforce Proficiency: Maintain an accurate and up-to-date Salesforce record. Expert Product Knowledge: Demonstrate in-depth understanding of our solutions and effectively communicate their value, building trust and driving higher win rates and larger deals. Nice to Haves But Not Required Experience working with non-profit organizations Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You’ll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation As this is an incentive compensation role, there is a base salary with annual on target earnings of $135,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws. Location This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.