Blackbaud

Lead global brand and corporate communications to build trust and drive growth through strategic narrative and AI-driven initiatives. | 12+ years senior leadership in brand and communications, B2B SaaS or technology experience, executive presence, AI tool proficiency, and crisis management expertise. | About Blackbaud Blackbaud (NASDAQ: BLKB) is the world’s leading provider of AI-powered solutions for social impact. Our solutions, expertise, and data intelligence empower and connect the people and organizations changing the world: nonprofits, foundations, corporations, education institutions, healthcare organizations, and individual changemakers. Millions of users across more than 100 countries rely on Blackbaud, and our customers raise, grant, and invest more than $100 billion every year through our solutions. The Opportunity Blackbaud is seeking a strategic, AI forward Vice President of Brand and Communications to lead our global brand and corporate communications function. This leader will shape how Blackbaud is understood, differentiated, and preferred in the market, translating company strategy into a compelling narrative that builds trust and drives growth. This is a highly visible role for an AI-first leader who can connect brand strategy, corporate reputation, executive communications, media relations, thought leadership, internal communications, and crisis readiness. The VP will bring their experience to how the team listens, creates, personalizes, measures, and operates, while protecting the authenticity and credibility of Blackbaud’s voice. The right leader combines bold creative thinking with business judgment and operating rigor. They will lead an integrated brand and communications agenda that advances company priorities, equips leaders and employees to communicate with confidence, and creates measurable value with customers, investors, partners, employees, and the broader market. This is an opportunity to elevate a trusted, purpose-driven technology brand with unmatched reach across the social impact sector. What You’ll Do • Own and evolve Blackbaud’s global AI-first brand strategy, architecture, positioning, voice, and visual expression so the company shows up with clarity, confidence, and consistency across markets, audiences, and channels. • Drive measurable improvements in awareness, consideration, preference, trust, and category leadership across priority audiences. • Build an integrated corporate communications strategy spanning external, internal, executive, financial, media, analyst, thought leadership, employee, and crisis communications. • Translate company strategy, customer impact, innovation, and responsible AI leadership into differentiated narratives that strengthen relevance, trust, and market understanding. • Serve as a senior counselor to executive leadership team, and other business leaders on reputation, messaging, executive visibility, stakeholder communications, and high-stakes moments. • Lead proactive media relations and issues management, strengthening relationships with influential journalists and preparing the company and its leaders to respond with speed, accuracy, and sound judgment. • Direct executive communications and thought leadership, including speeches, presentations, talking points, bylined content, social presence, and strategic visibility opportunities. • Shape internal communications that help employees understand company priorities, connect their work to strategy, and communicate consistently through periods of growth and change. • Guide the brand experience across corporate campaigns, digital channels, company conferences, customer events, sponsorships, and executive forums in partnership with marketing and business leaders. • Partner closely with Product, Marketing, Sales, Customer Success, People and Culture, Investor Relations, Legal, and other teams to ensure messaging is accurate, audience-centered, and aligned to business priorities • Reimagine how AI can improve market intelligence, audience insights, decision-making, and the impact of brand and communications investments without compromising quality, trust or human judgement. • Establish clear measurement discipline across brand and communications, including brand health, share of voice, message pull-through, reputation, engagement, channel performance, and program impact. • Anticipate reputational opportunities and risks through strong market intelligence, stakeholder listening, scenario planning, and crisis preparedness. • Build, mentor, and scale a high-performing global brand and communications team, strengthening capabilities, operating rhythms, collaboration, speed, and accountability across time zones. • Steward the brand and communications budget and agency ecosystem, prioritizing investment against the highest-value business and reputation outcomes. How Success Will Be Measured • Grow awareness, consideration, and preference in priority markets. • Strengthen Blackbaud's reputation and category leadership. • Increase the business impact of brand investments. • Improve team productivity through responsible AI adoption. What You’ll Bring • 12+ years of progressive leadership in brand, corporate communications, public relations, or an integrated marketing communications discipline, including significant experience leading at the VP or equivalent level. • B2B SaaS, enterprise software, or complex technology experience, with public company experience strongly preferred. • Demonstrated success building and evolving a global brand, corporate narrative, and reputation strategy at scale. • Deep expertise across corporate, executive, employee, media, thought leadership, and crisis communications. • Executive presence and sound judgment, with credibility advising senior leaders and representing a company with media, customers, partners, analysts, investors, and other external stakeholders. • Exceptional writing, storytelling, and message-development skills, with the ability to make complex technology and business strategy clear, compelling, and relevant. • Experience using AI-enabled tools and workflows across communications and brand operations, paired with a strong commitment to responsible use, editorial integrity, and brand trust. • Proven ability to lead through transformation, build modern operating models, and develop high-performing global teams. • Strong business acumen, financial stewardship, measurement discipline, and the ability to connect brand and communications investment to business outcomes. • Collaborative leadership style and a track record of aligning cross-functional partners around shared narratives, priorities, and moments that matter. • Calm, decisive leadership in high-pressure situations, with experience leading crisis preparedness, response, and recovery. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Manage customer relationships to drive product usage, retention, and expansion in a social impact SaaS environment. | 3-5 years in CSR SaaS or social good sector with strong communication, executive engagement, and data insight skills. | Job Description: • Build strategic relationships with executives and key stakeholders. • Drive usage and value realization of YourCause solutions. • Develop and execute joint success plans supported by executive business reviews. • Onboard new customers and ensure effective use of available resources (support, training, community, etc.). • Monitor product usage and sentiment data to identify risks and opportunities. • Respond to survey feedback and proactively manage wellness plans for at-risk customers. • Protect recurring revenue through proactive sentiment tracking and wellness planning. • Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients. • Identify and support expansion opportunities in collaboration with sales. • Foster loyalty and develop customer champions through reference programs, stories, and event participation. • Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs). Requirements: • 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector. • Proven success in relationship-building and customer service. • Strong communication and presentation skills. • Experience engaging with c-suite executives and managing sensitive discussions. • Ability to derive insights from data and demonstrate cloud technology. • Self-starter with a collaborative mindset and global perspective. • Familiarity with Blackbaud solutions is a plus. • Passion for helping others and driving social impact. Benefits: • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Manage IT vendor lifecycle including sourcing, contract negotiation, and performance monitoring. | Requires 5+ years procurement/vendor management experience with strong negotiation skills and knowledge of IT components. | About the role: The IT Vendor Relationship Manager manages the full lifecycle of vendor engagements within specialist categories and leads Strategic Sourcing engagements, collaborating with business leaders, finance and technical staff to identify requirements, financial analysis, manages vendor selection. This role negotiates contracts, statements of work, deliverables and rates and monitors vendor performance against contracts and SLAs, escalations and vendor offboarding. What you’ll be doing: Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions Analyze market trends, supplier cost structures, and total cost of ownership (TCO) Partner with stakeholders to align sourcing plans with business needs and budgets Deliver cost savings, service level improvements, and risk reduction Lead commercial negotiations in partnership with Legal and Finance Own contract lifecycle: redlines, renewals, amendments, and performance obligations Ensure contract terms reflect business, compliance, and risk requirements Maintain awareness of renewal timelines and proactively initiate renegotiations Act as the primary relationship owner for strategic and high-impact vendors Develop and track vendor scorecards, SLAs, and KPIs Lead regular business reviews and escalations Identify vendor consolidation, innovation, or restructuring opportunities Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk Ensure adherence to internal sourcing policies and external regulatory requirements What we'll want you to have: 5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization Proven experience leading contract negotiations and supplier governance Strong understanding of sourcing methodology and cost modeling Excellent stakeholder engagement, communication, and analytical skills Familiarity with ERP/procurement systems and contract lifecycle platforms Broad working knowledge of compute, storage and networking components Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency. Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion. Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders. Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly. Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance. Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success. Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.