Blackbaud

Manage customer relationships to drive product usage, retention, and expansion in a social impact SaaS environment. | 3-5 years in CSR SaaS or social good sector with strong communication, executive engagement, and data insight skills. | Job Description: • Build strategic relationships with executives and key stakeholders. • Drive usage and value realization of YourCause solutions. • Develop and execute joint success plans supported by executive business reviews. • Onboard new customers and ensure effective use of available resources (support, training, community, etc.). • Monitor product usage and sentiment data to identify risks and opportunities. • Respond to survey feedback and proactively manage wellness plans for at-risk customers. • Protect recurring revenue through proactive sentiment tracking and wellness planning. • Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients. • Identify and support expansion opportunities in collaboration with sales. • Foster loyalty and develop customer champions through reference programs, stories, and event participation. • Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs). Requirements: • 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector. • Proven success in relationship-building and customer service. • Strong communication and presentation skills. • Experience engaging with c-suite executives and managing sensitive discussions. • Ability to derive insights from data and demonstrate cloud technology. • Self-starter with a collaborative mindset and global perspective. • Familiarity with Blackbaud solutions is a plus. • Passion for helping others and driving social impact. Benefits: • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Manage IT vendor lifecycle including sourcing, contract negotiation, and performance monitoring. | Requires 5+ years procurement/vendor management experience with strong negotiation skills and knowledge of IT components. | About the role: The IT Vendor Relationship Manager manages the full lifecycle of vendor engagements within specialist categories and leads Strategic Sourcing engagements, collaborating with business leaders, finance and technical staff to identify requirements, financial analysis, manages vendor selection. This role negotiates contracts, statements of work, deliverables and rates and monitors vendor performance against contracts and SLAs, escalations and vendor offboarding. What you’ll be doing: Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions Analyze market trends, supplier cost structures, and total cost of ownership (TCO) Partner with stakeholders to align sourcing plans with business needs and budgets Deliver cost savings, service level improvements, and risk reduction Lead commercial negotiations in partnership with Legal and Finance Own contract lifecycle: redlines, renewals, amendments, and performance obligations Ensure contract terms reflect business, compliance, and risk requirements Maintain awareness of renewal timelines and proactively initiate renegotiations Act as the primary relationship owner for strategic and high-impact vendors Develop and track vendor scorecards, SLAs, and KPIs Lead regular business reviews and escalations Identify vendor consolidation, innovation, or restructuring opportunities Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk Ensure adherence to internal sourcing policies and external regulatory requirements What we'll want you to have: 5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization Proven experience leading contract negotiations and supplier governance Strong understanding of sourcing methodology and cost modeling Excellent stakeholder engagement, communication, and analytical skills Familiarity with ERP/procurement systems and contract lifecycle platforms Broad working knowledge of compute, storage and networking components Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency. Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion. Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders. Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly. Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance. Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success. Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

Drive architectural vision and technical strategy across marketing, sales, and customer acquisition platforms. | 12+ years industry experience, 8+ years in solution or enterprise architecture, SAFe experience, and deep marketing/sales tech ecosystem knowledge. | About the role: As a SAFe Solution Architect aligned to the Implement to Renew (I2R) value stream, you will drive the architectural vision and technical strategy across marketing, sales, partners and customer acquisition platforms. You will ensure that digital experiences, data flows, and integrations across the I2R journey are scalable, secure, and aligned with enterprise goals. This role is pivotal in enabling seamless customer journey from onboarding through renewal. What you'll be doing: • Define and evolve the solution architecture for the I2R value stream, ensuring alignment with enterprise architecture and business strategy. • Drive innovative, AI-enabled solutions that drive scale, efficiency and transform our operations in the Implement to Renew space. • Collaborate with Product Management, Marketing Ops, Sales Ops, Partner Ops, and Customer Success to understand business needs and translate them into scalable technical solutions with detailed roadmaps. • Lead architectural design of CRM, marketing automation, customer data platforms (CDPs), sales enablement tools, and analytics platforms. • Ensure architectural alignment across multiple Agile Release Trains (ARTs) supporting the I2R value stream. • Measure and communicate the architectural impact on flow efficiency, quality, and the enablement of business outcomes (CAGR, Net unit expansion, etc…) • Guide teams in implementing event-driven architectures, real-time data pipelines, and API-first integrations. • Participate in PI Planning, System Demos, and Inspect & Adapt events to ensure architectural alignment and continuous improvement. • Identify and mitigate technical risks, ensuring compliance with security, privacy, and data governance standards. • Promote Lean-Agile principles, DevSecOps, and continuous delivery practices across the value stream. • Enable end-to-end visibility and flow across marketing, sales, and customer data systems to improve decision-making and reduce time from idea to revenue. • Collaborate with other Solution and Enterprise Architects to ensure interoperability and architectural coherence across adjacent value streams. What we'll want you to have: • 12+ years of industry experience designing and implementing solutions. • 8+ years of experience in solution or enterprise architecture roles. • 3+ years of experience working in a SAFe environment or other scaled Agile frameworks. • SAFe® Architect Certification preferred (or willingness to obtain). • Deep understanding of marketing and sales technology ecosystems to include integration patterns across these ecosystems (e.g., Salesforce, HubSpot, Adobe Experience Cloud, Marketo, Snowflake). • Experience with data integration, customer journey orchestration, and real-time personalization. • Ability to deliver technical solutions which meet all minimum requirements for quality, security and operability. Preferred Skills • Familiarity with customer data platforms (CDPs), identity resolution, and consent management. • Experience with cloud-native architectures, microservices, and API gateways. • Strong communication and stakeholder engagement skills. • Ability to mentor teams and influence architectural decisions across business and IT. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Lead product vision, strategy, and execution for AI-driven SaaS portfolio with cross-functional teams. | 10+ years product management with 5+ years leadership, AI/ML experience, SaaS and regulated environment familiarity. | Director of Product Management, YourCause The Director of Product Management, YourCause is accountable for the end‑to‑end product vision, strategy, and execution of the YourCause portfolio within Blackbaud’s Corporate Impact business. This leader combines deep data fluency, disciplined critical thinking, and intellectual curiosity to build products that help social impact organizations and corporate teams move forward with confidence; reducing friction, increasing clarity, and accelerating measurable outcomes for the employees, communities and causes they serve. This is a senior leadership role responsible for translating bold, data-driven product strategy into outcomes that customers can feel in their day-to-day work: faster decisions, clearer workflows, and greater impact. The ideal candidate pairs deep proficiency in payments and financial operations with AI/ML-driven product development and (ideally) the corporate social responsibility (CSR) sector. They are comfortable digging into complex datasets, asking incisive questions, pressure-testing assumptions, and turning ambiguity into clear decisions. They will lead and grow a high-performing product team, embed trust through security, reliability, transparency, and compliance across the product lifecycle, and partner cross-functionally with Engineering, Sales, Customer Success, Marketing, and Treasury to accelerate innovation and responsible revenue growth. This role works in close collaboration with the broader Blackbaud portfolios advancing connected, end-to-end workflows and data-driven visibility across Blackbaud’s AI Copilot, Blackbaud Verified Network, and core fundraising and payments platforms. What you’ll do Set and own the product vision and multi-quarter roadmap for the YourCause portfolio, aligned to Corporate Impact strategy and customer outcomes. Translate strategy into clear priorities, requirements, and tradeoffs across epics/features, balancing customer needs, monetization, and technical constraints. Embed trust end-to-end through security, risk/fraud controls, compliance, and transparent customer experiences. Lead AI-first innovation by delivering practical, embedded AI that reduces friction and enables confident decisions inside workflows. Drive execution with Engineering and Technology Centers of Excellence, using SAFe/Agile; managing intake, dependencies, releases, and delivery quality. Define and track KPIs for product health, growth, and impact; run experiments and turn insights into action. Lead customer discovery and stakeholder partnership to validate needs, test assumptions, and continuously improve the roadmap. Build and lead a high-performing product team; partner cross-functionally on launches, adoption, and go-to-market execution. Provide thought leadership on issues related to the CSR sector, and understand market trends and the competitive landscape. What you’ll bring 10+ years of product management experience, including 5+ years leading and developing product teams. Track record of shipping AI/ML-powered product capabilities (including generative AI and/or agentic systems) with responsible data and governance practices. Experience building and scaling SaaS products, with strong product discovery and Agile/SAFe delivery fundamentals. Strong analytical and experimentation skills (metrics, A/B testing, funnel optimization) to guide decisions and measure impact. Proven ability to define and execute product strategy that drives measurable growth, including pricing/packaging and other monetization levers. Experience operating in regulated and risk-sensitive environments, including compliance, security, fraud/risk controls, and data governance. Exceptional executive communication and stakeholder influence, grounded in critical thinking and intellectual curiosity. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $150,400.00 to $204,100.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

The Director will lead initiatives to deepen customer relationships and maximize customer lifetime value through strategic engagement programs. This includes developing engagement strategies, collaborating with various teams, and analyzing customer journeys to enhance satisfaction and retention. | Candidates should have over 8 years of experience in customer success, engagement, or marketing, preferably in SaaS or technology environments. Strong analytical skills and experience with customer data platforms and CRM systems are essential, along with excellent communication and leadership abilities. | About the role We are seeking a strategic and customer-centric Director, Customer Engagement and Retention Marketing to lead initiatives that deepen customer relationships, drive product adoption, and maximize customer lifetime value. This role will be instrumental in designing and executing engagement strategies that result in higher renewal rates, increased upsell/cross-sell conversions, and overall customer satisfaction. What you'll do Customer Engagement Strategy: Develop and implement scalable engagement programs tailored to customer segments, lifecycle stages, and product usage patterns. Adoption & Value Realization: Partner with Customer Success, Product, and Marketing teams to ensure customers realize value quickly and consistently. Renewals & Expansion: Collaborate with Sales and Account Management to identify renewal risks and expansion opportunities, and proactively address them through engagement initiatives. Customer Journey Mapping: Analyze customer journeys to identify friction points and opportunities for deeper engagement. Content & Campaigns: Oversee the creation of targeted content, webinars, and campaigns that educate and inspire customers to expand their usage. Voice of the Customer: Establish feedback loops to capture customer insights and inform product development and service improvements. Metrics & Reporting: Define KPIs for engagement success (e.g., adoption rates, NPS, renewal rates, upsell/cross-sell revenue) and report on performance regularly. What you'll have 8+ years of experience in customer success, engagement, or marketing roles, preferably in SaaS or technology environments. Proven track record of driving customer adoption and expansion through strategic engagement programs. Strong analytical skills and experience with customer data platforms, CRM systems, and engagement tools. Excellent communication and leadership skills with the ability to influence cross-functional teams. Passion for customer experience and a deep understanding of customer lifecycle management. Experience with tools like Gainsight, Salesforce, HubSpot, or similar platforms. Familiarity with customer segmentation and personalization strategies. Background in change management or customer education is a plus. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $150,400.00 to $204,100.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

The Director will lead initiatives to deepen customer relationships and drive product adoption. This includes designing engagement strategies to improve renewal rates and customer satisfaction. | Candidates should have over 8 years of experience in customer success or marketing roles, preferably in SaaS. Strong analytical skills and experience with CRM systems and engagement tools are essential. | About the role We are seeking a strategic and customer-centric Director, Customer Engagement and Retention Marketing to lead initiatives that deepen customer relationships, drive product adoption, and maximize customer lifetime value. This role will be instrumental in designing and executing engagement strategies that result in higher renewal rates, increased upsell/cross-sell conversions, and overall customer satisfaction. What you'll do Customer Engagement Strategy: Develop and implement scalable engagement programs tailored to customer segments, lifecycle stages, and product usage patterns. Adoption & Value Realization: Partner with Customer Success, Product, and Marketing teams to ensure customers realize value quickly and consistently. Renewals & Expansion: Collaborate with Sales and Account Management to identify renewal risks and expansion opportunities, and proactively address them through engagement initiatives. Customer Journey Mapping: Analyze customer journeys to identify friction points and opportunities for deeper engagement. Content & Campaigns: Oversee the creation of targeted content, webinars, and campaigns that educate and inspire customers to expand their usage. Voice of the Customer: Establish feedback loops to capture customer insights and inform product development and service improvements. Metrics & Reporting: Define KPIs for engagement success (e.g., adoption rates, NPS, renewal rates, upsell/cross-sell revenue) and report on performance regularly. What you'll have 8+ years of experience in customer success, engagement, or marketing roles, preferably in SaaS or technology environments. Proven track record of driving customer adoption and expansion through strategic engagement programs. Strong analytical skills and experience with customer data platforms, CRM systems, and engagement tools. Excellent communication and leadership skills with the ability to influence cross-functional teams. Passion for customer experience and a deep understanding of customer lifecycle management. Experience with tools like Gainsight, Salesforce, HubSpot, or similar platforms. Familiarity with customer segmentation and personalization strategies. Background in change management or customer education is a plus. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $150,400.00 to $204,100.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program

Lead design and development of full-stack web applications, data pipelines, and AI-powered systems while collaborating across teams and mentoring engineers. | 10+ years software engineering experience with full-stack development, data engineering, proficiency in C#, .NET Core, Python, SQL, cloud platforms, and strong LLM knowledge. | About the Role The Impact Edge team @ Blackbaud is seeking a highly experienced and versatile Principal Engineer with expertise in full-stack development, data engineering, and large language model (LLM) systems. This role is ideal for a technical leader who thrives in cross-functional environments, enjoys solving complex problems, and is passionate about building scalable, intelligent, and impactful software solutions. You will lead the design and development of modern web applications, data pipelines, and AI-powered systems, collaborating with product managers, data scientists, and engineers across disciplines. Act as a bridge between product, engineering, and analytics teams to ensure alignment on data and AI initiatives. The position offers the chance to work with modern technologies like Databricks, Microsoft Fabric, and OpenAI, and to contribute to meaningful projects that drive innovation and operational excellence. What you'll be doing: • Design and develop full-stack applications using .NET, C#, Angular, and modern web technologies (JavaScript/TypeScript, HTML, CSS). • Build scalable backend services and APIs, integrating with databases and cloud platforms. • Lead end-to-end delivery of high-quality software solutions, ensuring performance, security, and maintainability. • Conduct code reviews, mentor engineers, and enforce coding standards and best practices. Data Engineering & Analytics • Integrate data from multiple sources and curate datasets for reporting, dashboards, and AI applications. • Participate in data modeling efforts involving multiple data sources with dependencies across enterprise data models. • Develop and embed reporting capabilities using tools like Power BI. • Write and optimize DAX expressions; manage and refactor Power BI source queries to align with evolving data architecture. • Ensure data governance, security, and compliance with privacy regulations. LLM & AI Systems • Build and maintain LLM pipelines including prompt engineering, fine-tuning, and Retrieval-Augmented Generation (RAG). • Integrate with APIs from providers like OpenAI and manage vector databases. • Debug and evaluate natural language queries translated to SQL, especially in AI-powered tools like Copilot. • Identify and implement new capabilities to expand the functionality of AI assistants like Copilot. What You’ll Bring • 10+ years of experience in software engineering, with strong full-stack development skills. • Experience in data engineering, including big data technologies (Spark, Databricks, Data Lake) and advanced knowledge of data analytics (Microsoft Fabric preferred) • Proficiency in C#, .NET Core, Python, and SQL; experience with cloud platforms (Azure preferred). • Experience with REST APIs, asynchronous messaging, and microservices. • Strong understanding of LLM concepts, including prompt engineering, fine-tuning, and RAG. • Familiarity with CI/CD pipelines, TDD, and Agile methodologies. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: • Medical, dental, and vision insurance • Remote-first workforce • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Volunteer for vacation • Opportunities to connect to build community and belonging • Pet insurance, legal and identity protection • Tuition reimbursement program

The Senior Financial Analyst will act as a trusted advisor to the Enterprise Technology Group, providing financial guidance and conducting comprehensive financial analysis. This role includes leading budgeting and forecasting processes, enhancing financial reporting tools, and measuring the performance of key initiatives. | Candidates should have a minimum of 5 years of experience in FP&A or Corporate Finance, preferably in a technology environment. Strong analytical skills, proficiency in Excel and PowerPoint, and the ability to communicate complex financial data clearly are essential. | We are seeking a Senior Financial Analyst to join our FP&A team! This role is ideal for someone with a strong analytical mindset, a proactive approach to process improvement, and a passion for leveraging technology to drive efficiency. The successful candidate will collaborate closely with Cyber Security and IT leadership, finance partners, and cross-functional stakeholders to deliver impactful analysis, financial planning, and reporting that supports strategic decision-making. This is a dynamic opportunity that offers high visibility across the organization and is well-suited for a candidate eager to make a meaningful impact on a high-performing team. What you’ll do: Business Partnering: Act as a trusted advisor and subject matter expert to the Enterprise Technology Group (ETG) and cross-functional stakeholders, providing financial guidance and support. Collaborate on strategic initiatives, operational improvements, and investment decisions, ensuring alignment with overall business objectives. Financial Analysis: Conduct comprehensive financial analysis across ETG business units, including technology investments, infrastructure, and operational efficiency. Identify and evaluate key performance indicators, trends, and ROI metrics to deliver actionable insights that support data-driven decision-making. Budgeting, Forecasting & Month-End Close: Lead and support the annual budgeting and quarterly forecasting processes for ETG-related expenses and cash flow. Own month-end close activities including accruals, variance analysis, and preparation of financial reporting packages. Partner with accounting and ETG stakeholders to ensure accuracy, timeliness, and transparency of financial data. Process Improvement: Continuously evaluate and enhance financial processes and reporting tools to automate workflows, improve accuracy, and increase operational efficiency. Champion the use of technology to streamline planning and analysis. Initiative Performance Measurement: Establish reporting frameworks and track metrics to assess the performance of key ETG initiatives driving operational and strategic growth. Prepare management reports and executive-level presentations to communicate results and recommendations. Risk & Opportunity Assessment: Identify financial risks and opportunities within ETG plans. Collaborate with stakeholders to develop mitigation strategies and optimize financial outcomes. Collaboration & Culture: Work closely with internal stakeholders across finance, technology, and operations. Foster a culture of teamwork, transparency, and continuous learning through effective communication and knowledge sharing. What you’ll bring: Minimum 5+ years of experience in FP&A, Corporate Finance, or a similar role within a software or technology environment. Advanced proficiency in Microsoft Excel and PowerPoint; experience with Qlik, Power BI, Alteryx, and Salesforce is a plus. SaaS or software industry experience preferred. Experience partnering with technology leadership or supporting technical business units is a strong advantage. Strong analytical mindset with high attention to detail and accuracy. Proven ability to leverage technology to automate or improve key financial processes and reporting. Excellent communication skills with the ability to distill complex financial data into clear, actionable insights. Ability to work independently and manage multiple priorities in a remote team environment. #LI-REMOTE Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program

Not specified in the job description. | No specific requirements or skills listed. | *Recruiter to Enter or Link to Evergreen* Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube ​ Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Lead the design and development of full-stack applications, data pipelines, and AI-powered systems. Collaborate with cross-functional teams to ensure alignment on data and AI initiatives. | Candidates should have over 10 years of experience in software engineering with strong full-stack development skills. Proficiency in C#, .NET Core, Python, SQL, and familiarity with big data technologies is essential. | About the Role We are seeking a highly experienced and versatile Principal Engineer with expertise in full-stack development, data engineering, and large language model (LLM) systems. This role is ideal for a technical leader who thrives in cross-functional environments, enjoys solving complex problems, and is passionate about building scalable, intelligent, and impactful software solutions. You will lead the design and development of modern web applications, data pipelines, and AI-powered systems, collaborating with product managers, data scientists, and engineers across disciplines. Act as a bridge between product, engineering, and analytics teams to ensure alignment on data and AI initiatives. Key Responsibilities Software Engineering & Architecture Design and develop full-stack applications using .NET, C#, Angular, and modern web technologies (JavaScript/TypeScript, HTML, CSS). Build scalable backend services and APIs, integrating with databases and cloud platforms. Lead end-to-end delivery of high-quality software solutions, ensuring performance, security, and maintainability. Conduct code reviews, mentor engineers, and enforce coding standards and best practices. Data Engineering & Analytics Integrate data from multiple sources and curate datasets for reporting, dashboards, and AI applications. Participate in data modeling efforts involving multiple data sources with dependencies across enterprise data models. Develop and embed reporting capabilities using tools like Power BI. Write and optimize DAX expressions; manage and refactor Power BI source queries to align with evolving data architecture. Ensure data governance, security, and compliance with privacy regulations. LLM & AI Systems Build and maintain LLM pipelines including prompt engineering, fine-tuning, and Retrieval-Augmented Generation (RAG). Integrate with APIs from providers like OpenAI and manage vector databases. Debug and evaluate natural language queries translated to SQL, especially in AI-powered tools like Copilot. Identify and implement new capabilities to expand the functionality of AI assistants like Copilot. What You’ll Bring 10+ years of experience in software engineering, with strong full-stack development skills. Experience in data engineering, including big data technologies (Spark, Databricks, Data Lake). Proficiency in C#, .NET Core, Python, and SQL; experience with cloud platforms (Azure preferred). Experience with REST APIs, asynchronous messaging, and microservices. Strong understanding of LLM concepts, including prompt engineering, fine-tuning, and RAG. Familiarity with CI/CD pipelines, TDD, and Agile methodologies. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

Design, develop, and optimize software applications and prototypes, perform code reviews, collaborate with cross-functional teams, and ensure high-quality, scalable solutions. | 8+ years of Microsoft stack development experience including C# and .NET Core, proficiency with JavaScript/TypeScript, RESTful services, Git, and familiarity with cloud platforms and microservices. | As a Principal Software Engineer, you will be involved in all phases of development lifecycle. You should be knowledgeable in object-oriented development and engineering best practices. You should be able to provide informed recommendations to Leadership and work with minimal technical direction. What you’ll do: Design and develop software applications, project prototypes, proofs of concept & client demos Evaluate performance of critical application components and optimize them to assure maximum performance and scalability Assist in driving the development effort for End-to-End on-time delivery of high-quality solutions that conform to feature requirements Work closely with the product management, program management, and other team members to coordinate schedules, identify task assignments and provide progress updates at daily standup meetings Perform, design and code reviews for all key application functional components Provide critical thinking, technical innovation and attention to detail when serving as a trusted advisor on your team Keep up to date on the latest technical developments in your area Ensure compliance with Web standards and accessibility requirements Ensure that all work meets standards of quality, security and operability Participate in all Scrum team ceremonies What you’ll bring: 8 or more years of experience in designing and developing applications on the Microsoft stack Experience with common web technologies – JavaScript/TypeScript, CSS, and HTML Experience with C# and .NET Core Experience with Cosmos Db Understanding of software engineering best practices and object-oriented development Experience working with RESTful services and APIs Familiarity with Git and continuous integration systems Familiarity with building software applications in the cloud (Azure/AWS/GCP) a plus Familiarity with building distributed microservices a plus Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-first workforce 401(k) program with employer match Flexible paid time off Generous Parental Leave Volunteer for vacation Opportunities to connect to build community and belonging Pet insurance, legal and identity protection Tuition reimbursement program Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

Qualify and close sales leads, maintain key account relationships, manage sales pipeline and forecasts, and deliver ROI-focused product proposals. | 2-4 years sales experience in SaaS or IT, or 5+ years fundraising experience, strong communication and sales strategy skills, and a hunter mentality. | Sales Commercial Account Executive, Social Impact Remote, South Carolina, United States of America Sales and Sales Support Req IDR0013101 Remote: Yes About the role We are seeking high-energy, sales driven professionals and/or non-profit fundraising experts to guide prospects to Blackbaud’s proven software solutions. You will serve as key contact and liaison between Blackbaud and potential clients during the initial sales process by quickly closing key plays driven by both inbound and outbound leads. Ideal candidates should be results-oriented, possess outstanding customer facing skills and have a proven track record selling CRM/SaaS or Fundraising software solutions from the ground up within a high velocity selling environment while other successful candidates will have a proven track record of meeting and exceeding fundraising goals with demonstrated success in raising money; priority given to those with specific Blackbaud product experience. What you’ll do • Quickly qualifying, pursuing and closing key plays • Establishing and maintaining key account relationships • Serving as prospective clients' main point of contact and working with other departments as needed to provide answers and service • Providing return on investment (ROI) solutions in the form of product and service proposals • Continuously updating and maintaining active deals for pipeline management, daily activity and forecast data • Staying up-to-date as it relates to the markets which impact products or services • Reaching and exceeding monthly and quarterly quota • Vertical expertise preferred, not required What you'll bring • 2 - 4 years of successful sales experience is required, preferably high volume selling experience in an IT or software (Saas) environment and/or 5+ years of experience in development/fundraising • Hunter/new logos/new product line driven mentality • Superior communication skills with the ability to make clear, compelling and value-focused sales presentations • A strong work ethic and goal-oriented attitude is required • Proven success in creating effective sales strategies to meet and exceed sales quotas • Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly to change in a fast-paced, structured selling environment Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base salary and annual proposed commission is $69,800.00 to $93,100.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations. Benefits Include: • Medical, dental, and vision insurance • Remote-first workforce • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Volunteer for vacation • Opportunities to connect to build community and belonging • Pet insurance, legal and identity protection • Tuition reimbursement program