Blackbaud

Own the Blackbaud Community and Champions strategy, build customer engagement and advocacy, collaborate across departments, and measure program impact with data. | Requires community management, customer advocacy, or customer success experience; enterprise program management; strong relationship-building and influencing skills; and agility. | About the role We’re looking for a Customer Advocacy Manager to lead the evolution of Blackbaud’s customer advocacy ecosystem, building on our Community and Champions programs to create a more connected, scalable, and signal-driven approach to advocacy.   In this role, you’ll shape how Blackbaud identifies, engages, develops, and activates customer advocates across the customer journey. You’ll bring together community engagement, customer relationships, technology, data, and AI-enabled capabilities to create meaningful opportunities for customers to share their expertise, influence others, and strengthen the broader social impact community.   You’ll own the strategy for Blackbaud Community and the Champions advocacy program while helping define what comes next. This is an opportunity for an experienced advocacy leader to bring a strong point of view, modernize our approach, and build an integrated advocacy ecosystem that engages the right customers in the right opportunities at the right moments.   What you’ll be doing * Own and evolve the strategy for Blackbaud Community and the Champions program, creating an integrated experience that deepens customer engagement and expands the reach and impact of customer advocacy. * Develop a modern, signal-driven approach to advocacy, using customer data, engagement signals, automation, and AI-enabled capabilities to identify and activate the right customers at the right moments. * Build scalable advocacy pathways that help customers become Champions, speakers, reviewers, references, storytellers, peer leaders, and product contributors based on their interests, expertise, and relationship with Blackbaud. * Create compelling community and advocacy experiences through targeted campaigns, communications, member-led groups, peer connections, events, and other opportunities that deliver value to customers. * Shape and advance an AI-forward advocacy technology ecosystem, identifying opportunities to connect platforms, data, workflows, and automation to deliver more personalized customer experiences at scale. * Build trusted relationships with customer advocates, understanding their motivations and creating opportunities that are valuable to both the customer and Blackbaud. * Partner across Marketing, Customer Success, Sales, Support, Product, Partners, Events, and Brand to embed customer voices and advocacy opportunities into broader customer and business priorities. * Establish clear program governance and operating practices that make it easier for internal teams to identify, engage, and collaborate with customer advocates while protecting the quality of the customer experience. * Define and measure community health, advocacy engagement, and business impact, using insights to strengthen programs, prioritize investments, and demonstrate the value of customer advocacy. * Stay current on emerging advocacy practices and technologies, bringing new ideas and an informed perspective on how customer advocacy should evolve within a modern SaaS organization.   What you’ll bring * Deep experience leading and evolving a mature customer advocacy program within a SaaS organization, with demonstrated success scaling advocacy across the customer lifecycle. * Experience building or managing an integrated advocacy ecosystem that may include customer communities, champion programs, references, reviews, customer stories, speakers, peer engagement, user groups, and other forms of customer participation. * A strong understanding of customer community strategy and how community engagement can help identify, develop, and sustain long-term customer advocates. * Experience with modern, AI-forward advocacy technology, along with a clear vision for using customer signals, data, automation, and AI to create more timely, relevant, and scalable advocacy experiences. * A track record of moving advocacy beyond individual programs or one-time requests toward a coordinated, customer-centered model that creates value for customers and the business. * Strong strategic and cross-functional leadership skills, with the ability to align stakeholders, influence without direct authority, and translate advocacy opportunities into shared priorities. * A data-informed approach to program leadership, including experience defining meaningful measures of customer engagement, program health, operational effectiveness, and business impact. * Excellent relationship-building and communication skills, with the judgment and credibility to work effectively with customers, executives, and teams across the organization. * A builder’s mindset, combining strategic vision with the ability to translate ideas into practical programs, processes, technology, and customer experiences. * The ability to prioritize effectively in an agile environment, balancing longer-term transformation with the ongoing needs of active customer programs. Stay up to date on everything Blackbaud, follow us on Linkedin [http://bit.ly/FollowUsLI], Twitter [http://bit.ly/2xn65ez], Instagram [https://www.instagram.com/blackbaud/], Facebook [http://bit.ly/2yNWNJH] and YouTube [https://bit.ly/BLKBYouTube] Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.   Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: * Medical, dental, and vision insurance * Remote-flexible workforce * Wellness Programs * 401(k) program with employer match * Flexible paid time off * Generous Parental Leave * Donations for Doers * Pet insurance, legal and identity protection * Tuition reimbursement program

Design and deploy production LLM and agentic solutions while setting reusable patterns, security controls, observability, and integration standards across the enterprise. | Requires 5+ years of software engineering experience, hands-on production LLM or generative AI delivery, enterprise security knowledge, and modern development practices. | About the role We are seeking a Senior AI Platform Engineer to design, build, deploy, and support enterprise AI solutions and the platform capabilities that enable them. This is a hands-on software engineering role focused on enabling the development of AI tools that will transform Blackbaud’s business processes. You will build agentic and LLM-powered solutions while establishing the reusable engineering patterns, security controls, observability, and operational practices needed to use AI safely and effectively at enterprise scale. What you’ll be doing Design, build, test, deploy, and support production agentic and LLM-powered solutions that integrate with enterprise data, APIs, tools, and workflows. Build reusable AI platform services, integration patterns, guardrails, and reference implementations that enable teams to adopt AI securely and efficiently. Design security controls for AI agents, including identity, authorization, least-privilege access, sensitive-data handling, auditability, and secure integrations. Implement AI-specific observability and evaluation, monitoring areas such as output quality, hallucinations, behavioral or model drift, failures, latency, token consumption, and cost. Develop mechanisms to detect, troubleshoot, contain, and remediate unexpected or unsafe agent behavior. Optimize model selection, context management, agent workflows, and consumption to balance quality, reliability, performance, and cost. Apply strong software engineering practices including automated testing, CI/CD, telemetry, code review, secure development, and production support. Partner closely with the Enterprise Architecture and Data Platform teams to establish scalable integration patterns, data access approaches, and technical standards for enterprise AI. Collaborate with business stakeholders and the Product AI Platform team to understand use cases, share platform patterns and learnings, and translate enterprise needs into reliable AI capabilities. Evaluate emerging AI models, agent frameworks, protocols, and platforms and help establish practical standards and reusable approaches for enterprise adoption. Mentor other engineers and contribute to a strong engineering culture around AI development and operations. What we’ll want you to have 5+ years of professional software engineering experience building, delivering, and supporting production software. Hands-on experience delivering LLM-powered or generative AI solutions into production, beyond prototypes or demonstrations. Experience building agentic AI solutions, including areas such as tool/function calling, RAG, orchestration, multi-step workflows, or autonomous/semi-autonomous execution. Experience implementing AI observability, evaluation, and monitoring, with an understanding of hallucination, output quality, drift, latency, usage, and cost. Strong understanding of enterprise security concepts including authentication, authorization, least privilege, sensitive-data protection, secrets management, and auditability. Experience integrating applications with enterprise APIs, data sources, identity systems, and cloud services. Experience with Claude in an enterprise or administrative context, such as enterprise access and administration, permissions, integrations/connectors, governance, usage monitoring, or solutions built using Claude. Strong experience with modern software engineering practices including APIs, automated testing, CI/CD, telemetry, and production support. Ability to evaluate tradeoffs across model capability, security, reliability, performance, maintainability, and cost. Strong collaboration and communication skills, with the ability to work across engineering, architecture, data, security, and business teams. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program

Lead customer success strategy and leadership operations for mission-driven organizations, improving retention, revenue, adoption, and customer outcomes. | Requires 12+ years of progressive customer success or related leadership, commercial and analytics expertise, and significant experience serving nonprofit, faith-based, or arts and cultural organizations. | Job Description: • Lead and evolve the Customer Success strategy for nonprofit and arts and cultural organizations • Build and scale AI-enabled customer success motions, including predictive health scoring, risk identification, automation, and data-driven account prioritization • Drive measurable results across retention, net revenue retention, transactional and payments revenue growth, product adoption, and employee-generated sales opportunities • Serve as a trusted advisor to executive leaders at nonprofits, foundations, faith communities, museums, performing arts organizations, and other mission-driven institutions • Take executive ownership of major customer escalations, ensuring rapid resolution, clear communication, and proactive risk management • Develop a high-performing leadership team through clear expectations, accountability, forecasting disciplines, and operational rigor • Partner across Sales, Product, Marketing, Support, Payments, Finance, and Legal to bring customer insight into product, commercial, and market strategies Requirements: • 12+ years of progressive leadership experience in Customer Success, account management, recurring revenue operations, advancement services, or a related discipline • Significant experience serving nonprofit, foundation, faith-based, or arts and cultural organizations, or direct leadership experience within those sectors • Demonstrated success owning retention, expansion, transactional or payments revenue, and other measurable commercial outcomes • Expertise in customer segmentation, account planning, forecasting, product adoption, customer risk management, and organizational transformation • Experience using AI, predictive analytics, automation, and data-driven operating models to improve customer engagement, retention, and business performance • Proven ability to lead senior leaders, manage complex customer escalations, and communicate effectively with executive stakeholders and boards • Strong financial and commercial acumen, including experience evaluating revenue opportunities, retention risks, contractual commitments, investment decisions, and business tradeoffs Benefits: • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Lead customer success for nonprofit and arts organizations, using AI-driven operations to improve retention, adoption, and revenue growth. | Requires 12+ years of progressive customer success or account management leadership, sector expertise, commercial operations knowledge, and AI-driven analytics experience. | Senior Director, Nonprofit and Arts & Cultural Customer Success About the role We’re looking for a strategic, commercially minded, and influential leader to lead and transform Blackbaud’s Customer Success organization serving nonprofit and arts and cultural institutions. In this highly visible leadership role, you’ll shape the future of customer success by combining deep sector expertise, operational excellence, and AI-enabled innovation to help mission-driven organizations achieve greater impact while driving retention, growth, and customer value. Success in this role comes from balancing executive leadership, market insight, and disciplined execution. You’ll partner across Sales, Product, Marketing, Support, Payments, Finance, and Legal to create customer experiences that build trust, accelerate adoption, and strengthen long-term outcomes. As a recognized voice in the nonprofit and cultural sectors, you’ll help organizations navigate evolving fundraising, donor engagement, membership, and AI trends while expanding what’s possible for the people and institutions changing the world. Blackbaud's mission is to propel impact at scale through intelligent solutions for giving, connecting, and engaging, and this role plays a critical part in advancing that mission. What you'll do Lead and evolve the Customer Success strategy for nonprofit and arts and cultural organizations, aligning customer outcomes with Blackbaud’s growth, retention, and market objectives. Build and scale AI-enabled customer success motions, including predictive health scoring, risk identification, automation, and data-driven account prioritization. Drive measurable business results across retention, net revenue retention, transactional and payments revenue growth, product adoption, and employee-generated sales opportunities. Serve as a trusted advisor to executive leaders at nonprofits, foundations, faith communities, museums, performing arts organizations, and other mission-driven institutions. Take executive ownership of major customer escalations, ensuring rapid resolution, clear communication, and proactive risk management. Develop a high-performing leadership team through clear expectations, accountability, forecasting disciplines, and operational rigor that turns commitments into results. Partner across the business to bring customer insight into product, commercial, and market strategies while strengthening Blackbaud’s leadership position in the social impact sector. What you'll bring 12 + years of progressive leadership experience in Customer Success, account management, recurring revenue operations, advancement services, or a related discipline. Significant experience serving nonprofit, foundation, faith-based, or arts and cultural organizations, or direct leadership experience within those sectors. Demonstrated success owning retention, expansion, transactional or payments revenue, and other measurable commercial outcomes. Expertise in customer segmentation, account planning, forecasting, product adoption, customer risk management, and organizational transformation. Experience using AI, predictive analytics, automation, and data-driven operating models to improve customer engagement, retention, and business performance. Proven ability to lead senior leaders, manage complex customer escalations, and communicate effectively with executive stakeholders and boards. Strong financial and commercial acumen, including experience evaluating revenue opportunities, retention risks, contractual commitments, investment decisions, and business tradeoffs. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $150,400.00 to $204,100.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program

Lead enterprise change, AI adoption, organization design, workforce planning, and capability-building programs while advising executives and measuring transformation outcomes. | Requires 10+ years of relevant leadership, including 5+ years at VP or senior director level, with demonstrated experience in enterprise change, organization redesign, workforce strategy, analytics, and hands-on training and adoption programs. | About The Role As Vice President, Change Management & Organization Design, you will serve as a senior leader within the People & Culture Leadership Team and a key member of the Transformation Office, helping shape Blackbaud's transformation into a world-class AI-first company. This is a highly visible, hands-on leadership role that combines strategy with execution. Working with a small, high-impact team, you will personally lead the design and delivery of enterprise change programs, capability-building initiatives, workforce transformation efforts, and AI adoption strategies. Success requires someone who can move seamlessly from executive strategy discussions to building training programs, facilitating workshops, and developing playbooks and storytelling that bring the hearts and minds of employees along on the journey, driving adoption across the business. You will be responsible for translating our transformation vision into practical actions that change how work gets done across the company. Partnering closely with senior leaders, you will help identify capability gaps, design learning and enablement programs, and ensure employees have the tools, knowledge, and support needed to succeed in an AI-enabled workplace. What You'll Do • Own the delivery and execution of change and capability-building programs with Value Stream leaders and General Managers, while the Transformation Office sets enterprise-wide priorities and owns overall transformation outcomes. • Build and lead Blackbaud's AI-enabled change management strategy, frameworks, methodologies, and internal capabilities that bring the hearts and minds of employees along on the journey. • Drive enterprise adoption of new ways of working by creating compelling change narratives, stakeholder engagement strategies, and employee experiences. • Lead cross-functional transformation initiatives that modernize how work is performed across functions and teams. • Develop and implement communication, engagement, training, and reinforcement strategies that accelerate adoption and sustain change. • Identify transformation risks, dependencies, and organizational readiness requirements with Transformation Office leaders. • Leverage internal and external subject matter experts to design and deliver enterprise training, workshops, toolkits, and enablement programs that accelerate AI adoption. • Personally lead high-impact learning sessions, leadership workshops, and employee enablement experiences across the organization. • Create playbooks and storytelling that bring the hearts and minds of employees along on the journey, translating strategy into day-to-day behavior change. • Operate as a player-coach, using a lean team and matrixed resources to execute transformation initiatives at scale. • Extend the enterprise 'how to work differently' curriculum beyond AI and Product/Enterprise Technology to company-wide culture and capability building. • Design and deliver a Pillar GM enablement curriculum that trains and sets expectations for the role, covering topics such as AI product development lifecycle (PDLC), business acumen, go-to-market strategy, and product-led growth. • Lead change efforts tied to the evolving shift in Product and Engineering roles, moving from today's many functional roles toward fewer, broader roles as AI reshapes how products are built. • Build workforce strategies that help leaders effectively lead and adapt to geographically diverse, distributed teams. • Define what it means to operate as a 'virtual company' across Pillar cohorts, including sales, brand marketing, customer success, and support, addressing both AI-driven change and the broader shift in how these functions collaborate. • Lead enterprise organization design and strategic workforce planning efforts to ensure structures, roles, skills, and operating models evolve as AI reshapes how work gets done. • Develop workforce strategies that balance business priorities, talent needs, and emerging AI capabilities. • Use workforce and skills analytics to forecast future capability requirements and inform strategic talent investments. • Lead the redesign of organizations, workflows, and team structures to drive greater agility, effectiveness, and employee engagement. • Guide executive leaders through organization transformations, operating model shifts, and workforce planning decisions. • Shape talent strategies that leverage AI to identify, develop, and deploy critical skills aligned to business priorities. • Build enterprise-wide upskilling, reskilling, and career mobility programs by drawing on expertise across Centers of Excellence, HR Business Partners, and business leaders. • Establish frameworks that increase AI literacy, digital fluency, and adaptability across the workforce. • Co-develop the digital capability-building roadmap, including AI literacy. • Help define the future skills architecture required for an AI-first organization. • Develop executive dashboards with People Analytics that measure change outcomes, including organizational health, capability growth, employee experience, and productivity. • Quantify and communicate the value of transformation initiatives through business-focused outcomes and workforce metrics. • Build business cases for organization and workforce investments, demonstrating clear value and return on investment. • Use data and analytics to inform decisions, monitor adoption, and identify opportunities for continuous improvement. • Work within established governance frameworks supporting responsible AI adoption and workforce transformation. • Serve as a trusted advisor to senior executives. • Build alignment among senior stakeholders and influence enterprise decisions through strong executive presence and strategic thinking. • Champion a culture of innovation, learning, transparency, and employee engagement throughout the transformation journey. • Lead change efforts that win the hearts and minds of employees while delivering measurable business outcomes. What You'll Bring • 10+ years of progressive leadership experience spanning organization design, workforce strategy, change management, HR transformation, and business transformation. • 5+ years leading large-scale enterprise transformation initiatives at the Vice President, Senior Director, or equivalent leadership level within complex, global organizations. • Demonstrated success leading organization redesigns, operating model transformations, workforce planning initiatives, and large-scale change programs. • Proven ability to influence executive stakeholders and drive adoption across highly matrixed environments. • Strong analytical and strategic problem-solving capabilities, with experience using workforce insights and business metrics to inform decisions. • Experience leading AI-enabled workforce or business transformation initiatives, including implementation and adoption of GenAI tools, copilots, agents, or intelligent workflows. • Demonstrated success translating emerging technologies into practical business outcomes and workforce capability strategies. • Experience building enterprise change management programs and adoption frameworks with measurable business impact. • Deep understanding of workforce analytics, talent strategy, and organizational effectiveness. • Organization design, workforce planning, or organizational development certifications are highly desirable. • Demonstrated success building and delivering large-scale training, upskilling, and adoption programs, not simply advising on them. • Proven ability to work through influence and leverage subject matter experts, business leaders, and cross-functional teams in a highly matrixed environment. • Comfortable operating as both strategist and practitioner, with a willingness to personally create content, facilitate workshops, lead training programs, and drive execution. • Strong facilitation and executive presentation skills, with experience leading leadership sessions, organizational workshops, and change interventions. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Own platform-level architecture and technical direction for the Awareness to Revenue platforms, aligning agile teams and ensuring technical standards. | 10+ years industry experience, 5+ years platform or solution architecture, Salesforce and SaaS platform expertise, SAFe environment experience, and strong communication skills. | About The Role As a System Architect aligned to the Awareness to Revenue (A2R) value stream, you will own architecture, standards, and technical direction for Blackbaud's A2R platforms, including data model governance, integration patterns, and release and lifecycle decisions within those platforms. You will also hold the shared technical and architectural vision for the teams within your Agile Release Train (ART), aligning agile teams to a common technical direction and defining the enablers and non-functional requirements that keep delivery on a sound architectural footing. You will work closely with the A2R Solution Architect to keep platform and ART-level technical decisions consistent with the broader value-stream architecture, and with Enterprise Architecture to stay aligned with portfolio-level standards. What You'll Be Responsible For • Own platform-level architecture, standards, and technical direction for the platforms in your remit within the A2R value stream, including Salesforce, covering data model governance, org structure decisions, integration patterns, and release strategy within each platform. • Guide integration and data architecture connecting Salesforce, marketing automation, and customer success platforms with the underlying data and analytics platform, including data contracts and Salesforce write-back patterns. • Provide platform-level technical input into architecture decisions affecting core A2R capabilities including sales forecasting, quote-to-cash and pricing, contract lifecycle management, customer success, and marketing automation. • Advise on platform-level integration points for AI agents and automation within the platforms you own. • Own the shared technical and architectural vision within your Agile Release Train (ART), aligning agile teams to a common technical direction sprint to sprint. • Define architectural enablers and non-functional requirements (NFRs), and manage capacity for enablement work within the ART's backlog. • Partner with the A2R Solution Architect to ensure platform and ART-level technical decisions remain consistent with the broader value-stream architecture, without duplicating cross-ART or portfolio-level decisions owned by the Solution Architect and Enterprise Architect layers. • Participate in PI Planning, System Demos, and Inspect & Adapt events at the ART level, and mentor engineering teams on technical approach and architectural best practices. • Identify and mitigate technical risk, ensuring platform configurations meet security, privacy, and data governance standards. • Promote Lean-Agile principles, DevSecOps, and continuous delivery practices within the ART. What We'll Expect You To Have • 10+ years of industry experience designing and implementing technical solutions. • 5+ years of experience in a platform, system, or solution architecture role. • Hands-on architecture-level experience with at least two of the following platform categories: CRM (e.g., Salesforce), data and analytics, IT service management/workflow automation, or enterprise resource planning platforms. • Experience working in a SAFe environment or other scaled Agile framework, including PI Planning and ART-level ceremonies. • Working knowledge of data model governance, integration patterns, and release/lifecycle management within a major SaaS platform. • Ability to deliver technical solutions that meet requirements for quality, security, and operability at the platform level. • Strong communication and stakeholder engagement skills, with the ability to mentor engineers and influence technical direction without formal authority. What We'll Prefer You Have • Salesforce platform architecture experience, including data model design, integration patterns, quote-to-cash and pricing workflows, and embedded AI agents. • Modern data and analytics platform experience, including data contracts, lakehouse architecture, and propensity/ML data pipelines. • Enterprise resource planning platform architecture experience (e.g., contract lifecycle management) and/or IT service management/workflow automation platform architecture experience. • Familiarity with marketing automation, customer success, and revenue technology ecosystems, including conversation intelligence platforms and e-signature/contract platforms. • Familiarity with AI agent platforms and governance considerations across CRM-embedded and enterprise assistant tools. • SAFe® Architect Certification or SAFe® certification (or willingness to obtain). Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Manage vendor lifecycle, lead sourcing engagements, negotiate contracts, and monitor vendor performance. | 5+ years in procurement or vendor management with strong negotiation and analytical skills. | About the role:   The IT Vendor Relationship Manager manages the full lifecycle of vendor engagements within specialist categories and leads Strategic Sourcing engagements, collaborating with business leaders, finance and technical staff to identify requirements, financial analysis, manages vendor selection. This role negotiates contracts, statements of work, deliverables and rates and monitors vendor performance against contracts and SLAs, escalations and vendor offboarding. What You’ll Be Doing • Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions • Analyze market trends, supplier cost structures, and total cost of ownership (TCO) • Partner with stakeholders to align sourcing plans with business needs and budgets • Deliver cost savings, service level improvements, and risk reduction • Lead commercial negotiations in partnership with Legal and Finance • Own contract lifecycle: redlines, renewals, amendments, and performance obligations • Ensure contract terms reflect business, compliance, and risk requirements • Maintain awareness of renewal timelines and proactively initiate renegotiations • Act as the primary relationship owner for strategic and high-impact vendors • Develop and track vendor scorecards, SLAs, and KPIs • Lead regular business reviews and escalations • Identify vendor consolidation, innovation, or restructuring opportunities • Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk • Ensure adherence to internal sourcing policies and external regulatory requirements     What we'll want you to have:  • 5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization • Proven experience leading contract negotiations and supplier governance • Strong understanding of sourcing methodology and cost modeling • Excellent stakeholder engagement, communication, and analytical skills • Familiarity with ERP/procurement systems and contract lifecycle platforms • Broad working knowledge of compute, storage and networking components • Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency. • Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion. • Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders. • Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly. • Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance. • Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success. • Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills • Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Manage vendor lifecycle, lead sourcing and contract negotiations, and monitor vendor performance. | 5+ years procurement/vendor management experience, strong negotiation and analytical skills, familiarity with ERP and contract platforms. | About the role:   The IT Vendor Relationship Manager manages the full lifecycle of vendor engagements within specialist categories and leads Strategic Sourcing engagements, collaborating with business leaders, finance and technical staff to identify requirements, financial analysis, manages vendor selection. This role negotiates contracts, statements of work, deliverables and rates and monitors vendor performance against contracts and SLAs, escalations and vendor offboarding. What You’ll Be Doing • Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions • Analyze market trends, supplier cost structures, and total cost of ownership (TCO) • Partner with stakeholders to align sourcing plans with business needs and budgets • Deliver cost savings, service level improvements, and risk reduction • Lead commercial negotiations in partnership with Legal and Finance • Own contract lifecycle: redlines, renewals, amendments, and performance obligations • Ensure contract terms reflect business, compliance, and risk requirements • Maintain awareness of renewal timelines and proactively initiate renegotiations • Act as the primary relationship owner for strategic and high-impact vendors • Develop and track vendor scorecards, SLAs, and KPIs • Lead regular business reviews and escalations • Identify vendor consolidation, innovation, or restructuring opportunities • Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk • Ensure adherence to internal sourcing policies and external regulatory requirements     What we'll want you to have:  • 5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization • Proven experience leading contract negotiations and supplier governance • Strong understanding of sourcing methodology and cost modeling • Excellent stakeholder engagement, communication, and analytical skills • Familiarity with ERP/procurement systems and contract lifecycle platforms • Broad working knowledge of compute, storage and networking components • Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency. • Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion. • Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders. • Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly. • Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance. • Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success. • Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills • Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Manage vendor lifecycle including sourcing, contract negotiation, performance monitoring, and risk management. | Requires 5+ years procurement or vendor management experience, strong negotiation skills, and familiarity with sourcing methodologies and ERP systems. | About the role:   The IT Vendor Relationship Manager manages the full lifecycle of vendor engagements within specialist categories and leads Strategic Sourcing engagements, collaborating with business leaders, finance and technical staff to identify requirements, financial analysis, manages vendor selection. This role negotiates contracts, statements of work, deliverables and rates and monitors vendor performance against contracts and SLAs, escalations and vendor offboarding. What You’ll Be Doing • Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions • Analyze market trends, supplier cost structures, and total cost of ownership (TCO) • Partner with stakeholders to align sourcing plans with business needs and budgets • Deliver cost savings, service level improvements, and risk reduction • Lead commercial negotiations in partnership with Legal and Finance • Own contract lifecycle: redlines, renewals, amendments, and performance obligations • Ensure contract terms reflect business, compliance, and risk requirements • Maintain awareness of renewal timelines and proactively initiate renegotiations • Act as the primary relationship owner for strategic and high-impact vendors • Develop and track vendor scorecards, SLAs, and KPIs • Lead regular business reviews and escalations • Identify vendor consolidation, innovation, or restructuring opportunities • Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk • Ensure adherence to internal sourcing policies and external regulatory requirements     What we'll want you to have:  • 5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization • Proven experience leading contract negotiations and supplier governance • Strong understanding of sourcing methodology and cost modeling • Excellent stakeholder engagement, communication, and analytical skills • Familiarity with ERP/procurement systems and contract lifecycle platforms • Broad working knowledge of compute, storage and networking components • Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency. • Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion. • Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders. • Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly. • Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance. • Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success. • Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills • Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include • Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

Lead global brand and corporate communications to build trust and drive growth through strategic narrative and AI-driven initiatives. | 12+ years senior leadership in brand and communications, B2B SaaS or technology experience, executive presence, AI tool proficiency, and crisis management expertise. | About Blackbaud Blackbaud (NASDAQ: BLKB) is the world’s leading provider of AI-powered solutions for social impact. Our solutions, expertise, and data intelligence empower and connect the people and organizations changing the world: nonprofits, foundations, corporations, education institutions, healthcare organizations, and individual changemakers. Millions of users across more than 100 countries rely on Blackbaud, and our customers raise, grant, and invest more than $100 billion every year through our solutions. The Opportunity Blackbaud is seeking a strategic, AI forward Vice President of Brand and Communications to lead our global brand and corporate communications function. This leader will shape how Blackbaud is understood, differentiated, and preferred in the market, translating company strategy into a compelling narrative that builds trust and drives growth. This is a highly visible role for an AI-first leader who can connect brand strategy, corporate reputation, executive communications, media relations, thought leadership, internal communications, and crisis readiness. The VP will bring their experience to how the team listens, creates, personalizes, measures, and operates, while protecting the authenticity and credibility of Blackbaud’s voice. The right leader combines bold creative thinking with business judgment and operating rigor. They will lead an integrated brand and communications agenda that advances company priorities, equips leaders and employees to communicate with confidence, and creates measurable value with customers, investors, partners, employees, and the broader market. This is an opportunity to elevate a trusted, purpose-driven technology brand with unmatched reach across the social impact sector. What You’ll Do • Own and evolve Blackbaud’s global AI-first brand strategy, architecture, positioning, voice, and visual expression so the company shows up with clarity, confidence, and consistency across markets, audiences, and channels. • Drive measurable improvements in awareness, consideration, preference, trust, and category leadership across priority audiences. • Build an integrated corporate communications strategy spanning external, internal, executive, financial, media, analyst, thought leadership, employee, and crisis communications. • Translate company strategy, customer impact, innovation, and responsible AI leadership into differentiated narratives that strengthen relevance, trust, and market understanding. • Serve as a senior counselor to executive leadership team, and other business leaders on reputation, messaging, executive visibility, stakeholder communications, and high-stakes moments. • Lead proactive media relations and issues management, strengthening relationships with influential journalists and preparing the company and its leaders to respond with speed, accuracy, and sound judgment. • Direct executive communications and thought leadership, including speeches, presentations, talking points, bylined content, social presence, and strategic visibility opportunities. • Shape internal communications that help employees understand company priorities, connect their work to strategy, and communicate consistently through periods of growth and change. • Guide the brand experience across corporate campaigns, digital channels, company conferences, customer events, sponsorships, and executive forums in partnership with marketing and business leaders. • Partner closely with Product, Marketing, Sales, Customer Success, People and Culture, Investor Relations, Legal, and other teams to ensure messaging is accurate, audience-centered, and aligned to business priorities • Reimagine how AI can improve market intelligence, audience insights, decision-making, and the impact of brand and communications investments without compromising quality, trust or human judgement. • Establish clear measurement discipline across brand and communications, including brand health, share of voice, message pull-through, reputation, engagement, channel performance, and program impact. • Anticipate reputational opportunities and risks through strong market intelligence, stakeholder listening, scenario planning, and crisis preparedness. • Build, mentor, and scale a high-performing global brand and communications team, strengthening capabilities, operating rhythms, collaboration, speed, and accountability across time zones. • Steward the brand and communications budget and agency ecosystem, prioritizing investment against the highest-value business and reputation outcomes. How Success Will Be Measured • Grow awareness, consideration, and preference in priority markets. • Strengthen Blackbaud's reputation and category leadership. • Increase the business impact of brand investments. • Improve team productivity through responsible AI adoption. What You’ll Bring • 12+ years of progressive leadership in brand, corporate communications, public relations, or an integrated marketing communications discipline, including significant experience leading at the VP or equivalent level. • B2B SaaS, enterprise software, or complex technology experience, with public company experience strongly preferred. • Demonstrated success building and evolving a global brand, corporate narrative, and reputation strategy at scale. • Deep expertise across corporate, executive, employee, media, thought leadership, and crisis communications. • Executive presence and sound judgment, with credibility advising senior leaders and representing a company with media, customers, partners, analysts, investors, and other external stakeholders. • Exceptional writing, storytelling, and message-development skills, with the ability to make complex technology and business strategy clear, compelling, and relevant. • Experience using AI-enabled tools and workflows across communications and brand operations, paired with a strong commitment to responsible use, editorial integrity, and brand trust. • Proven ability to lead through transformation, build modern operating models, and develop high-performing global teams. • Strong business acumen, financial stewardship, measurement discipline, and the ability to connect brand and communications investment to business outcomes. • Collaborative leadership style and a track record of aligning cross-functional partners around shared narratives, priorities, and moments that matter. • Calm, decisive leadership in high-pressure situations, with experience leading crisis preparedness, response, and recovery. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.