BetterHelp

Lead consumer and market research to inform marketing strategy through qualitative and quantitative methods, reporting insights, and collaborating cross-functionally. | 3+ years experience in consumer insights or market research, strong communication, ability to synthesize data into actionable insights, and experience working with marketing and product teams. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Market and Consumer Insights Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re seeking a Market and Consumer Insights Analyst to lead research and reporting that informs both global and domestic marketing strategy at BetterHelp. In this high-impact, cross-functional role, you'll play a key part in shaping how we understand and engage our users (customers) across channels and geographies. This is a cross-functional role focused on storytelling, research, and strategic thinking. You’ll work closely with teams across marketing, lifecycle, product, and member success to bring consumer insights to life. This is a research role that does not require deep technical skills, but you should be confident working with data. What will you do? Consumer Understanding: Lead research on who our customers are — including age groups, needs, pain points, and usage behavior across different marketing channels and geo groups.Build and maintain detailed customer personas using real data. Cross-Functional Support: Partner across teams including performance marketing, lifecycle, influencer, podcast, product, and member success to provide insights that shape messaging, campaigns, and strategies. Competitive & Market Intelligence: Own monthly delivery of competitive insights by channel and country/geo group for the broader marketing team. Track and analyze competitor activity, consumer trends, and public feedback (e.g., Reddit, Trustpilot, YouTube, TikTok). Testing & Optimization: Create and maintain a creative testing tracker to evaluate ad messaging performance across marketing channels and demographics. Analyze funnel performance and A/B tests to identify friction points in the user journey. Highlight areas for improvement and support conversion rate optimization across channels. Voice of Customer: Partner with the Member Success team to identify common user concerns and trends that can inform marketing and product direction. Qualitative & Quantitative Research: Own ongoing research initiatives, including surveys, brand health tracking, and ad-hoc studies. Translate feedback into clear, actionable recommendations. Global & Cultural Insights: Collaborate with international teams to surface region-specific user behaviors, cultural nuances, and marketing considerations. Reporting: Lead monthly and quarterly reporting on consumer and market insights, funnel performance, and emerging trends. Develop a framework for monitoring and reporting on brand perception and sentiment (eg: social listening). What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in consumer insights, market research, business analysis, or a related role Experience conducting both qualitative and quantitative research Strong ability to synthesize findings into clear narratives and actionable insights Comfortable using data to validate ideas and inform decisions (experience with tools like Excel, Google Sheets, and basic SQL a plus) Excellent communication and presentation skills — able to convey insights to both technical and non-technical audiences Experience working cross-functionally with teams such as marketing, product, and customer support A passion for understanding people, asking thoughtful questions, and turning feedback into strategic direction Curious, collaborative, and energized by the opportunity to make a real impact Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $75,000 - $90,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

The Business Analyst will own and evolve forecasting models, enhance forecast accuracy, and enable data-driven decision-making across the organization. They will collaborate with senior leadership to support the company’s strategic roadmap and act as a strategic thought partner to business stakeholders. | Candidates should have 3+ years of experience in strategy, analytics, or business intelligence roles, preferably in D2C or tech environments. A Bachelor's degree in a related field is required, with strong technical skills in SQL and BI tools. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Business Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are seeking an experienced and highly analytical Business Analyst to support data-driven decision-making and deliver strategic insights across the organization. This role includes owning and maintaining rolling forecasts that drive revenue projections and business planning, with high visibility across the CFO organization and other senior leadership. The ideal candidate will have experience in analytics, business intelligence, or strategy roles within direct-to-consumer (D2C) or tech-enabled companies, or consulting. We’re looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration. What will you do? Own and Evolve Forecasting Models: Take full ownership of our dynamic financial forecasting model — providing weekly updates, driving continuous improvements, and leading in-depth analysis to surface actionable insights. Enhance Forecast Accuracy: Work closely with Data Science to integrate new metrics and refine underlying models, making our forecasts smarter and more responsive. Enable Data-Driven Decision Making: Support financial reporting needs by building and maintaining dashboards in Looker, enabling faster and better decision-making across teams. Monitor Strategic Metrics: Partner on insurance-related metric tracking and dive deep into performance trends that shape our strategic direction. Business Strategy Partnership: Collaborate with senior leadership and business decision makers to support the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability. Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting. Education: Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field. Master’s degree is a plus. Technical skills: Expert SQL skills, preferably proficient in at least one additional language (e.g., Python, R) and with one or more BI tool (e.g., Looker, Tableau); advanced Excel or Google Sheets capabilities; strong presentation skills in PowerPoint or Google Slides Big Data Fluency: Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale. Business Acumen: Demonstrated ability to link analytics to business outcomes, influence company performance, and support strategic decisions with data. Communication: Exceptional storytelling and communication skills, with the ability to translate data into actionable insights for senior and cross-functional audiences. Bias for Action: Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $110,000 - $140,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Design, prototype, and productionize scalable AI/machine learning models while setting best practices for the machine learning platform. Collaborate with ML engineers and data scientists to optimize complex ML pipelines and mentor junior team members. | Candidates should have over 3 years of experience in machine learning platform systems and a solid understanding of distributed computing. Experience with AWS services, CI/CD pipelines, and a willingness to learn new technologies is also required. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior ML/AI Platform Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Senior ML/AI Platform Engineer to join its data team. BetterHelp intends to work on a series of interesting AI driven projects. The ideal candidate should have a combination of experience in platform engineering, machine learning, and software engineering. As a Senior ML/AI Platform Engineer on the team, you will be responsible for doing platform work to help productionizing and scale AI/ML products. You will also assist ML Engineers and Data Scientists in deploying their code into production. You will have a pivotal role in our organization and you will work closely with DevOps Engineering, Software Engineers, and Data Engineers. This is an exceptional opportunity for those who want to lead machine learning efforts and make an impact while working in one of the fastest growing businesses in the bay area. This role will work closely with the Sr. Director of ML/Data Engineering and will have an important role in setting up the direction of the machine learning efforts, hiring successful talent, and mentoring junior data scientists and engineers. What will you do? Design, prototype and productionize scalable AI/machine learning models Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines Work with product managers and business partners to gather requirements for machine learning models Build model deployment platform that can simplify implementing new models Build end-to-end reusable pipelines from data acquisition to model output delivery Mentor and guide junior data scientists to deploy their models into production Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in machine learning platform systems Experience with autoscaling, and autoscaling such as load balancing Solid understanding of distributed computing and proven experience with them Superb written and oral communication skills Experience integrating ai/machine learning models in production Strong background in shell or bash scripting Experience building CICD pipelines Experience with infrastructure as service tools such as terrafrom, cloud formation Experience working with AWS Lambda, ECS, ECR, Sagemaker or other cloud based platforms Prior experience in production deployments on AWS Lambda, Fargate, EMR, or Airflow Experience with development environment and deployments using Docker Strong knowledge of computer science fundamentals, including object oriented programming, data structures, and algorithms Experience in writing data pipeline and machine learning libraries and utilities Willingness to learn new technologies Willingness to mentor junior ml engineers and data scientists Comfortable in a high-growth, fast-paced and agile environment Bonus (Great to have, but not required) Experience with building and training machine learning models Experience hosting open source AI models and LLMs Experience working and productioning feature stores Experience with Data stores such as S3, Snowflake, and DynamoDB Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $170,000 - $200,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead business analysis and insights to support data-driven decision-making, partner with leadership on strategy, develop KPI frameworks and dashboards, and collaborate cross-functionally to influence company growth and profitability. | 5-8 years in analytics, business intelligence, or strategy roles in D2C or tech, expert SQL and BI tool skills, strong communication and storytelling, business acumen, and ability to work with large datasets. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Manager, Business Analysis and Insights at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are seeking an experienced and highly analytical Manager, Business Analysis and Insights to shape and support data-driven decision-making and deliver strategic insights across the organization. Being an integral part of the CFO organization, this role offers a unique opportunity to influence outcomes at the intersection of data analytics, strategy, and financial performance optimization. The ideal candidate will bring 5-8 years of experience in analytics, business intelligence, or strategy roles within direct-to-consumer (D2C) or tech-enabled companies, or consulting. We’re looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration. What will you do? • Advanced Analytics and Insights: Perform in-depth analytical deep-dives to uncover actionable insights on marketplace dynamics, user behavior, and conversion levers, enabling smarter and more informed decision-making. • Business Strategy: Partner with the CFO and business decision makers to shape and operationalize the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability. • Performance Monitoring and Data Strategy Development: Work closely with Data Science, Product, Marketing, and Operations teams to design KPI frameworks, performance dashboards, and implement our business intelligence roadmap aligned with enterprise priorities. • Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions. What will you NOT do? • You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. • You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. • You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! • You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements • Experience: 5–8 years in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting. • Education: Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field. Master’s degree a plus. • Technical skills: Expert SQL skills, preferably proficient in at least one additional language (e.g., Python, R) and with one or more BI tool (e.g., Looker, Tableau); advanced Excel or Google Sheets capabilities; strong presentation skills in PowerPoint or Google Slides • Big Data Fluency: Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale. • Business Acumen: Demonstrated ability to link analytics to business outcomes, influence company performance, and support strategic decisions with data. • Communication: Exceptional storytelling and communication skills, with the ability to translate data into actionable insights for senior and cross-functional audiences. • Bias for Action: Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution. Benefits • Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers The base salary range for this position is $130,000 - $190,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead and scale the global therapist onboarding function including license verification, compliance, team management, and process optimization to support company growth. | 8-10+ years in operations or clinical workforce management with experience leading large teams, knowledge of licensing and credentialing, strategic execution, and preferably telehealth or mental health services background. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Director of Therapist Onboarding at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are seeking an experienced, strategic, and operationally minded Director of Therapist Onboarding to lead our global therapist onboarding function. This individual will oversee a large, cross-functional team responsible for onboarding and credentialing thousands of licensed providers across the U.S., EU, and other emerging markets. This role is pivotal to the success of our Provider Network—ensuring we scale efficiently, maintain quality, and adapt quickly as we expand into new provider categories and geographies. You will not only own the day-to-day operations of therapist onboarding but also shape the long-term strategy for growing and evolving our provider ecosystem. This includes building scalable processes, managing performance, driving automation, and collaborating with cross-functional partners in Product, Clinical, Legal, and Marketing to support company growth initiatives. What will you do? Lead the expansion of onboarding operations across new geographies and provider categories). Collaborate with leadership on market-entry strategies and design onboarding processes tailored to local regulations and standards. Evaluate and pilot onboarding models for different provider types while maintaining compliance and quality. Oversee all aspects of therapist onboarding, including license verification, interviews, background checks, and activation. Optimize key funnel metrics: conversion rates, time-to-activation, and therapist retention. Partner closely with Product and Engineering to drive tooling improvements and automation at scale Manage and mentor a large, distributed team of 30+ onboarding professionals, including full-time employees, contractors, and vendor-managed resources. Set clear goals, KPIs, and development paths for direct reports, creating a culture of accountability, collaboration, and continuous improvement. Structure the team to support multiple time zones and onboarding coverage. Foster a values-driven team culture focused on quality, professionalism, and client-centered onboarding. Own licensing and sanctions monitoring across all operating regions. Maintain audit-ready processes and respond to regulatory changes with agility. Collaborate with Clinical and Legal teams to uphold and strengthen quality-of-care standards. Serve as the internal and external voice of therapist onboarding in strategic discussions, partner meetings, and regulatory engagements. Educate internal teams and external stakeholders on onboarding policies, requirements, and performance. Stay current on industry trends, competitive benchmarks, and emerging provider models. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Required Qualifications: 8–10+ years of experience in operations, onboarding, or clinical workforce management—preferably in a high-growth healthcare or tech-enabled services environment. Proven success leading large, distributed teams in a fast-paced, metrics-driven culture. Experience expanding into new provider types and geographic markets. Deep understanding of clinical licensing, credentialing, and regulatory frameworks. Strategic thinker with strong execution skills—you can build a vision and deliver results. Strong cross-functional leadership and ability to influence without authority. Data-driven mindset with experience setting and monitoring performance KPIs. Preferred Qualifications: Experience in telehealth, mental health services, or digital health platforms. Familiarity with licensing systems across the U.S. and EU. Exposure to B2B partnerships, EAPs, or government stakeholders. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $130,000 - $170,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead and manage a team of product managers to drive international product strategy, launch new markets, optimize user funnels, and scale consumer offerings using data, AI, and behavioral science. | 10+ years product management experience with 4+ years leadership in complex multi-sided marketplaces, strong D2C background, expertise in SDLC, Agile, data analysis, user research, and ability to lead cross-functional teams. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Director of Product Manager, International at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are committed to supporting our customers on their journey to mental wellness and looking for a product leader that is passionate about the health & wellness space. You will have an opportunity to work at a company at scale while also managing & mentoring a talented team of product managers. The person we hire will be responsible for the client-side of our marketplace with respect to International, i.e., launching net-new markets, funnel optimization of our platform in localized markets, and determining the right product per localized market. It is critical that you have D2C experience, member journey optimization, and demonstrable experience scaling a consumer offering. We combine data, AI, and behavioral science in an effort to deliver the right product for our customers and to date have helped over 5M people. We’ve built a solid foundation and are ready to scale the business to the next big milestone.This role reports to the CPO. What will you do? Lead the strategy and roadmap for your area of responsibility working closely with your cross-functional stakeholders that aligns with the CPOs strategic roadmap. Analytical thinker that leverages data to support your growth initiatives but also an out of box thinker as we’re innovators. Manage a team of talented product managers and lead the recruiting efforts to add more top talent to your team. Although continued optimization is important, we’re looking to find those step changes in our business that will accelerate growth. In this role, you will work at the intersection of Product, Design, Legal/Compliance, Engineering, and Data Science. We leverage AI/machine learning & experimentation methodologies, and value data-driven decision-making where appropriate. You are passionate about user-centric approaches that drive value for our customers. We leverage a number of qualitative and quantitative research methodologies including A/B testing so understanding of the various methods is critical Define and track key success metrics to optimize product performance to meet business goals & objectives Identify and evaluate new market opportunities, and excited about emerging technologies that can support our growth Comfortable navigating a fast-paced environment, and aligning diverse, opinionated stakeholders around a shared vision. Drive product governance and evangelize best practices related to our SDLC to ensure consistent, high-quality delivery that helps create efficiencies and good velocity What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 10+ years in product management, 4+ years in leadership, and D2C experience with a level of complexity often found in multi-sided marketplaces Bachelor’s degree in related field (CS, Eng, or Business) and nice to have a Master’s in a related field Ability to lead/hire as needed and develop talent Strong portfolio of successfully launched products with demonstrable business impact Expert knowledge of SDLC best practices and experience with Agile/Scrum methodologies and product development tools Excellence in quantitative analysis and making data driven decisions when appropriate Ability to break down complex, ambiguous problem spaces into clear, actionable strategies and execute Experience with user research/customer insights and able to guide the execution of as needs arise in different markets (user testing, surveys, interviews, and/or agency) Think globally - ability to create a vision and strategy for the product, i.e., understanding market dynamics and competitive landscape in country and pursue opportunities that you can leverage globally that help differentiate our brand and opportunity Estimating potential financial impact to the business and collaborating with cross functional stakeholders to ensure alignment Collaborate with leaders in Product team for shared learnings and ensure feasibility of divergent tactics (business rules, etc) to keep the team aligned Deep understanding of experimentation methodologies (A/B testing, multivariate testing) and able to translate data-driven insights in actionable plans to improve product performance Proven ability to influence without direct authority; excellence in stakeholder management and cross-functional leadership Operational affluence in annual, quarterly, and monthly planning Proven ability to deliver value for the business and customers alike Ability to coach and mentor more junior members of the team Proven experience in product-led growth and prior people management experience Comfortable navigating fast-paced environments, and aligning diverse, opinionated stakeholders around a shared vision Enjoys staying on top of the trends in tech and keeps a close pulse on our customers. Wants to be part of an excellent product organization and loves emerging technologies A bias for action, high EQ, and interested in helping shape our team culture Ability to work in the US, to travel to our Mountain View, California offices up to three times per year and to an additional company offsite. Open to Director level or Sr Director of Product Management Bonus (Great to have, but not required) Advanced degree in science related field or MBA Experience working on products at scale International product experience Experience with change management or business transformation Experience with product-led growth strategies or Marketplace dynamics Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $225,000 - $250,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Develop and execute the therapist growth playbook while generating leads and driving therapist contracting. Collaborate cross-functionally to translate sales insights into business improvements. | Candidates should have a minimum of 2 years of experience in consultative sales or growth roles, preferably in healthcare. Strong communication and analytical skills are essential, along with a willingness to innovate in lead generation. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Provider Growth Associate, Psychiatry at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? As one of the our Provider Growth Associates, you’ll be critical in developing and executing our growth playbook in effort to rapidly grow our network of therapists. You will be a growth operator in a highly entrepreneurial environment, helping to develop and execute the full sales funnel - from lead generation to first contact to therapist contracting. This role reports into the Senior Manager of Provider Growth. You will help build the supply side of our company’s mental health marketplace and will often be the first impression with a prospective therapist partner. This will include selling our vision and articulating the value we provide to each therapist. Through these interactions, you’ll gather critical insights for other stakeholders across the business and will need to work cross-functionally with product, engineering, design, and operations to translate those insights into meaningful improvements to our product. What will you do? Help develop and execute the therapist growth playbook Generate leads, contact therapists and drive therapist contracting Identify, experiment, prioritize, and protocolize new growth tactics, messaging, and channels, leading to long term scale Run omnichannel growth tactics and evaluate results through standard reporting mechanism; communicate results cross-functionally within the organization Select, negotiate and setup key vendor relationships, as necessary Partner with technology teams and other operations teams to translate sales insights into business improvements What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Minimum of 2+ years experience in consultative sales or quota carrying growth roles in an early-stage technology, healthcare or similar environment Experience selling to providers (doctors, nurses, therapists, specialists) preferred Strong communication & presentation skills with the ability to convert datasets into digestible insights and actionable decisions Deeply analytical; SQL or comparable capabilities preferred Willingness to find new and creative tactics on how to generate leads to drive conversion, constantly iterating based on outcomes Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $65,000 - $75,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead and manage paid social and TV media strategies and budgets globally, oversee creative performance, mentor a team, and collaborate cross-functionally to drive brand growth and acquisition. | 10-15+ years of paid media experience with leadership managing large budgets, strong collaboration skills, marketing analytics expertise, and a passion for mental health. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Senior Director of Paid Social + TV at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? As our Senior Director of Paid Social + TV, you’ll lead a team of seasoned marketers to manage and optimize some of the most important media investments in our portfolio. You’ll oversee multi-million-dollar budgets across paid social, streaming, and linear channels — with the goal of driving efficient acquisition, long-term brand growth, and global reach. This is a high-impact leadership role for a strategic, analytically strong, and creatively curious marketer who thrives in a fast-paced, mission-driven environment. What will you do? Media Strategy & Execution Lead paid social and TV (linear and streaming/CTV) strategy and execution across global markets. Develop and own full-funnel media strategies that balance performance and brand-building. Partner with Data Science, Analytics, and Channel Leads to optimize across channels and audiences. Creative Performance & Feedback Loops Build strong feedback loops with Brand, Creative, and Content teams to drive high-performing, insight-informed ad creative. Use data to inform creative briefs, iteration cycles, and brand storytelling in social and TV assets. Partner with external agencies and in-house production to evolve campaign storytelling. Team Leadership & Collaboration Manage and mentor a high-performing team of paid media experts — fostering growth and innovation. Set goals, provide coaching, and ensure operational excellence across campaign planning and delivery. Collaborate with regional teams to localize strategies while maintaining global consistency. Budget Management & Financial Coordination Manage multi-million-dollar budgets with accountability for ROI, CAC, LTV, and payback windows. Partner with Finance and Accounting on invoicing, monthly pacing, and audits. Lead quarterly and annual planning cycles with data-backed recommendations. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Bachelor’s or Master’s degree in Marketing, Business, or a related field. 10–15+ years of media experience with deep expertise in both paid social (Meta, TikTok, YouTube) and TV (linear, streaming, or programmatic) on a global scale. Proven track record of managing large budgets and delivering against performance and brand goals. Leadership experience managing cross-functional teams and developing direct reports. Excellent collaboration skills — especially with Finance, Creative, and Data. Fluency with marketing analytics, attribution, lift studies, MMM, and incrementality testing. Experience working in DTC, healthcare, or subscription models is a plus. Passion for mental health and making care more accessible to all. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $225,000 - $260,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.