BetterHelp

Own and scale paid social growth strategies across global markets, develop creative and experimental frameworks, and lead a high-performing team. | 10-15+ years of performance marketing experience with expertise in paid social platforms, managing large budgets, and leading teams, with fluency in analytics and experimentation frameworks. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Senior Director of Paid Social Growth at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? As our Senior Director of Paid Social Growth, you will own and scale one of the most critical growth engines in the company. You will manage a multi-million-dollar global paid social budget across Meta, TikTok, YouTube, and emerging platforms. Your work will drive efficient acquisition, expand long-term LTV, accelerate creative innovation, and unlock new areas of growth. You will shape the channel’s long-term roadmap, architect our experimentation engine, and partner with senior leadership to guide investment strategy and uncover the next horizon of global performance. This is a rare opportunity for a world-class leader to influence creative, analytics, strategy, and company-wide planning. All of this is in service of a mission that deeply matters. If you are a strategic, analytically sharp, creatively driven growth leader who thrives in a fast-paced, mission-oriented environment, we would love to meet you. What will you do? Paid Social Strategy & Execution Own end-to-end paid social growth strategy and execution across global markets. Develop a full-funnel approach that balances CAC efficiency, incremental reach, and brand lift. Define and continuously evolve the channel roadmap, long-term forecasting, and marginal return investment strategy. Evaluate and scale new platforms, formats, and technologies to keep us at the forefront of paid social performance. Creative Strategy, Performance and Innovation Co-own creative strategy for paid social, partnering with Brand and Creative to shape briefs, concepts, and storytelling frameworks. Build a high-velocity creative iteration engine that uses data to fuel insights, hypotheses, and rapid experimentation. Lead the creation of a Paid Social Creative Lab that drives systematic testing across formats, hooks, narratives, and audiences. Translate insights into actionable creative direction that elevates both performance and brand. Experimentation, Analytics and Learning Agendas Architect our paid social experimentation engine, including audience, creative, and format testing frameworks. Partner with Data Science and Analytics to advance incrementality testing, MMM, and attribution methodologies. Establish learning agendas that scale institutional knowledge across markets and teams. Drive a culture of scientific rigor that uses data to answer the right questions, not just optimize metrics. Team Leadership and Cross-Functional Influence Lead, mentor, and grow a high-performing team of paid social experts. Create scalable workflows, best practices, and operational excellence across planning, execution, and reporting. Collaborate with regional teams to localize strategies while maintaining global consistency. Partner directly with senior leadership to set growth targets, inform planning cycles, and unlock new strategic opportunities. Budget Management and Financial Accountability Own a large-scale paid social budget with responsibility for CAC, LTV, ROI, and payback windows. Partner with VP, Growth Marketing, Finance and Accounting on pacing, forecasting, invoicing, and audits. Provide transparent, data-backed investment recommendations across planning cycles. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Bachelor’s or Master’s degree in Marketing, Business, or a related field. 10 to 15+ years of performance marketing experience with deep expertise in paid social across major platforms. Proven track record of managing large budgets and delivering against growth, CAC, and LTV goals. Experience building, leading, and mentoring high-performing teams. Exceptional collaboration skills, especially with Creative, Finance, Product, and Data Science. Fluency with marketing analytics, incrementality testing, MMM, attribution, and experimentation frameworks. Experience in DTC, emerging markets, or subscription models is a strong plus. Passion for mental health and expanding access to care. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $215,000 - $255,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Supporting HR operations through data validation, record organization, and report generation. | Requires 1-3 years of HR or administrative support experience, proficiency with HRIS platforms, and strong attention to detail. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a People Operations Associate at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? The People Operations Associate (Contractor) provides administrative support for People Operations initiatives by executing defined HR operational tasks such as data entry, document organization, and report generation. This role focuses on maintaining accurate employee records and supporting compliance-related activities through structured, repeatable deliverables. The People Operations associate works independently to complete agreed-upon project deliverables in accordance with applicable requirements and timelines, ensuring accuracy, confidentiality, and operational efficiency across HR systems. What will you do? Review onboarding documentation for completeness and consistency against provided checklists and requirements Perform manual data entry and data validation in designated HR systems and trackers Organize, upload, and maintain electronic employee records in accordance with document retention guidelines Identify data inconsistencies or missing information and flag issues for review Generate standard reports from HR systems to support audits, compliance reviews, and internal reporting needs Support defined HR operations projects such as: Utilize HR platforms such as Sapling, Rippling, and Workday solely for execution of deliverables Provide periodic progress updates and deliverable completion timelines to the designated People Ops point of contact What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. Requirements Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) 1–3 years of experience providing HR or administrative support Strong attention to detail and accuracy in data management Experience handling confidential and sensitive information Strong experience with HRIS platforms and digital employee record systems Proficiency in Google Workspace and/or Microsoft Office Ability to manage multiple tasks independently and meet agreed-upon deadlines Clear written communication skills Benefits The chance to build something that changes lives – and that people love Free BetterHelp accounts for all team members An awesome community of co-workers The is a remote full-time contract position with an hourly range of $25 - $27/hr. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Build and scale a comprehensive research practice to inform product, marketing, and business decisions, including executing mixed-methods research and fostering research adoption. | Over 5 years of user research experience in consumer-facing digital products, proficiency in qualitative and quantitative methods, experience in building research operations, and strong communication skills. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Mixed-Methods User Researcher at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re seeking a Senior Mixed-Methods User Experience Researcher to deepen our understanding of both clients and therapists, and to scale a research practice that drives smarter, evidence-based decisions across Product, Design, Marketing, and Data. As BetterHelp’s first dedicated UX Researcher, you’ll lay the foundation for an in-house research discipline that shapes strategy, informs design, and amplifies user impact. You will also lead the cultural shift toward making research a core part of our decision-making process. Reporting to the Director of Product Design, you’ll combine hands-on research execution with strategic leadership to build scalable processes, connect insights across product areas, and create a living research repository that reflects the evolving needs of our users. You’ll collaborate closely with Design, Product Management, Marketing, and Data Science to embed research into the product development lifecycle. BetterHelp has a strong culture of experimentation and A/B testing, and you’ll play a key role in bridging qualitative insights with quantitative testing to guide decisions, validate hypotheses, and champion user-centric innovation. What will you do? Build and scale a foundational research practice, including processes, standards, templates, and intake frameworks. Lead high-impact mixed-methods research across the product lifecycle, from discovery to post-launch. Translate qualitative and quantitative insights into clear, actionable recommendations for Product, Design, Marketing, and Data teams. Create and maintain a centralized research repository to consolidate and organize insights across the company. Partner closely with PMs, Designers, Engineers, and Marketers to validate concepts, guide roadmap decisions, and support brand and perception studies. Collaborate with the Data and Experimentation teams to define success metrics, interpret A/B test results, and align evidence across methods. Conduct ongoing longitudinal research to deepen understanding of client and therapist needs and expand persona and segmentation frameworks. Champion research adoption by delivering narrative-driven insights, leading workshops, and measuring the impact of research on product and marketing decisions. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 5+ years of user research experience in consumer-facing digital products (preferably health tech, mental health, or wellness). Proficiency in both qualitative methods (e.g., interviews, usability, diary studies, concept testing) and quantitative techniques (e.g., survey design, data analysis, statistical analysis techniques such as regression, ANOVA, and T-tests, with experience using tools like R, STATA, SPSS, or equivalent). Proven ability to plan, execute, and communicate complex research that influences strategy. Experience building or scaling research operations, documentation, or repositories. Excellent communication, synthesis, and presentation skills with experience influencing cross-functional partners. Familiarity with ethical research standards, human-centered design, and regulatory considerations in healthcare contexts. Background in both product and marketing research, with experience integrating qualitative and behavioral data. Strong data fluency and experience collaborating with data science or experimentation teams to interpret A/B test results. Proven ability to introduce and scale research practices within organizations where research is an emerging discipline. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $130,000 - $180,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Manage and nurture strategic partnerships, coordinate cross-functional teams, and optimize partner satisfaction and performance. | Extensive experience in partner or client success, excellent communication skills, and familiarity with healthcare or behavioral health settings. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Partner Manager, Strategic Partnerships at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are looking for a relationship-driven professional who can serve as the primary liaison for our strategic partners, building trust through consistent communication and a strong focus on partner satisfaction. In this role, you’ll coordinate across internal teams at BetterHelp and Teladoc to ensure seamless alignment across operations, clinical, technical, and account management functions. You’ll oversee service delivery and proactively address challenges, working to resolve issues quickly while continuously improving the member experience. Success in this position requires strong analytical skills to monitor performance against KPIs and SLAs, as well as the ability to prepare and present business reviews and insights to both internal and external stakeholders. You’ll play a critical role in driving the long-term success of the partnership by identifying opportunities for growth and innovation, ensuring contractual alignment, and cultivating relationships with stakeholders at all levels. What will you do? Serve as the primary point of contact for assigned strategic partners, supporting day-today communication and relationship management. Collaborate with the Implementation team to ensure smooth rollouts of BetterHelp services, including project planning and operational execution. Deliver partner-facing demos, onboarding sessions, and training presentations (virtual and occasional in-person). Support the preparation and delivery of MBR and QBRs.Maintain a consistent communication cadence with partners, sharing BetterHelp updates, utilization trends, and outcome metrics to drive engagement. Partner with the Strategic & Health Plan Partnerships team to execute ongoing strategies, including well-being events, communications, and campaigns. Identify and foster opportunities for partners to serve as BetterHelp advocates (e.g., PR, testimonials, case studies). Prepare and present regular client-facing and internal reports on account performance, utilization, and projections. Proactively troubleshoot and resolve partner issues, ensuring timely solutions and high satisfaction. Continuously seek opportunities to streamline processes, improve efficiency, and enhance the partner experience. Support contract renewals and retention efforts, driving profitable growth and demonstrating return on investment. Act as the voice of the partner internally, providing insights to shape BetterHelp’s growth strategy and product roadmap. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 5-7 years of experience in partner management, client success, account management, or strategic operations, ideally within healthcare, EAP, behavioral health, or digital health. 2+ years of experience in virtual healthcare delivery. Demonstrated success managing complex, multi-stakeholder relationships with high-touch clients or partners. Strong operational and problem-solving skills, with the ability to navigate ambiguity and lead cross-functional initiatives. Exceptional written and verbal communication skills, with confidence presenting to internal leadership and external partner teams. Experience supporting or managing enterprise-level partnerships and delivering on SLAs. Familiarity with mental health care delivery, EAP frameworks, or healthcare compliance (e.g., HIPAA) is a plus. Ability to thrive in a fast-paced, remote-first environment. Bonus (nice to have): PMP Certification is a plus Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $120,000 - $155,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead growth initiatives, optimize conversion funnels, and collaborate cross-functionally to improve product performance and user experience. | 2-4 years of product experience in a B2C environment, with a focus on growth, data-driven decision making, and technical understanding of web applications. | Job Description: • Own and lead high-impact client growth initiatives that materially impact revenue, conversion, and long-term customer value • Drive strategy and execution across key growth areas including conversion optimization, integration with marketing tools, public site UX and merchandising, and acquisition funnels • Identify, evaluate, and prioritize growth opportunities using a combination of data analysis, impact modeling, and experimentation • Develop clear product requirements, success metrics, and experiment designs to maximize learning and business impact • Partner closely with Engineering and Design to deliver high-quality experiences efficiently in an agile environment • Collaborate with Design to create user experiences that are both intuitive and effective at driving growth outcomes. • Perform UAT and functional QA to ensure launches meet quality and performance standards. • Internally: Work cross-functional with all parts of the company (development, support, marketing, business development, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively. • Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements • Participate in defining growth strategy and long-term product direction for the client experience • Own and obsess over core growth KPIs, continuously seeking opportunities to optimize and improve performance • In a nutshell: [Ideate, execute, test, measure, analyze, learn, iterate] x ∞ Requirements: • 2-4 years+ of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities. • Direct experience working on growth-focused product initiatives, such as conversion funnels & optimization, landing pages, integration of marketing technology, SEO, and analytics platforms • Growth and experiments driven mindset with a proven ability to execute and deliver results. • Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions. • Super analytical: proven experience in using data and relevant tools for driving critical business outcomes • Technical: Strong understanding of how web applications are built, ability to participate in technical decisions, ability to read basic code and write SQL queries • Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality • Great eye for UX and understanding of its related metrics • Excellent organizational and leadership skills, strong attention to detail, able to work independently Benefits: • Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers

Lead growth initiatives focusing on conversion, monetization, and retention to drive revenue and user engagement. | Requires 5-7+ years in a B2C product role with experience in growth, data analysis, and technical understanding, including SQL and web application knowledge. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Senior Product Manager - Client Growth at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Senior Product Manager, Client Growth with deep experience driving growth in consumer (B2C) products. This role will focus on some of our most critical growth levers, including free-to-paid conversion, monetization and packaging, upgrades, churn reduction, and winback. This is a highly visible role for someone who thrives in ambiguity, moves quickly from insight to execution, and is obsessed with using data to drive impact and prioritization. You’ll own initiatives end-to-end and be expected to model impact, evaluate tradeoffs, and deliver measurable business results — all while helping more people access mental health support. What will you do? Own and lead high-impact client growth initiatives that materially impact revenue, conversion, and long-term customer value. Drive strategy and execution across key growth areas including conversion optimization, upgrades, pricing and packaging, monetization experiments, churn reduction, and winback programs. Identify, evaluate, and prioritize growth opportunities using a combination of data analysis, impact modeling, and experimentation. Develop clear product requirements, success metrics, and experiment designs to maximize learning and business impact. Build and maintain forecasting and impact models to inform prioritization, roadmap decisions, and executive communication. Partner closely with Engineering and Design to deliver high-quality experiences efficiently in an agile environment. Collaborate with Design to create user experiences that are both intuitive and effective at driving growth outcomes. Perform UAT and functional QA to ensure launches meet quality and performance standards. Internally: Work cross-functional with all parts of the company (development, support, marketing, business development, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively. Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements. Participate in defining growth strategy and long-term product direction for the client experience. Own and obsess over core growth KPIs, continuously seeking opportunities to optimize and improve performance. In a nutshell: [Ideate, execute, test, measure, analyze, learn, iterate] x ∞ What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 5-7 years+ of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities. Direct experience working on growth-focused product initiatives, such as conversion funnels, monetization, pricing/packaging, retention, churn reduction, or winback Growth and experiments driven mindset with a proven ability to execute and deliver results. Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions. Super analytical: proven experience in using data and relevant tools for driving critical business outcomes Technical: Strong understanding of how web applications are built, ability to participate in technical decisions, ability to read basic code and write SQL queries Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality Great eye for UX and understanding of its related metrics Excellent organizational and leadership skills, strong attention to detail, able to work independently Preferred: Experience with marketplace-based business models. Growth experience. Online marketing and advertising experience. Experience in both desktop and mobile environments. Had their own business (or at least tried to start one). Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $150,000 - $195,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead end-to-end product initiatives to optimize therapy platform quality and growth, collaborating cross-functionally and analyzing data to drive product decisions. | 3-5 years in B2C product roles with strong data fluency, SQL skills, agile delivery experience, and a growth mindset. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Product Manager or Senior Product Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for an IC that is excellent at execution and has a passion for building and growing successful consumer (B2C) products. This individual will take start-to-finish responsibility on some of our highest impact projects which can include bringing to market new products and features, as well as optimizing our existing products to improve quality of the platform and accelerate growth. It is an exciting opportunity for someone who wants to work on interesting projects, is highly data fluent, excited about seeing the results/and the impact it can have all while making a difference in the lives of many people globally. What will you do? Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes Work cross functionally with other PMs to support marketplace engagement Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit. Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data. Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness. Partner with the design team, create a user experience that is both delightful and effective. Perform UAT and functional QA to make sure we're launching only good stuff! Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively. Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements. Participate in setting the strategy and long-term direction for the organization. Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders. Own KPI's and be obsessed about them. In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Minimum of 3 years & 5 years of experience (for PM & Sr. PM respectively) in a product role at a B2C company and proven success through measurable impact and increasing responsibilities. Growth and experiments driven mindset with a proven ability to execute and deliver results. Basic SQL knowledge to navigate and utilize BI tools effectively. Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions. Super analytical: proven experience in using data and relevant tools for driving critical business outcomes. Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality. Great eye for UX and understanding of its related metrics. Excellent organizational and leadership skills, strong attention to detail, able to work independently. Bonus Fundamental coding skills, with experience in building an app Experience with marketplace-based business models Experience with data-driven, personalization by segmentation Good understanding of marketplace dynamics Experience in both desktop and mobile environments Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $150,000 - $190,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Develop and maintain full-stack web applications using PHP and MySQL, write clean and scalable code, optimize SQL queries, collaborate with team members, and deploy features in an agile environment. | 5+ years web development experience, 3+ years SQL experience, strong understanding of web and SQL security, ability to work outside frameworks, US work eligibility, and occasional travel to San Jose. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Full Stack Software Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We're looking for a talented, motivated, smart individual with a passion for software engineering, a strong desire to learn and an interest in providing mentorship to junior level developers. This position is ideal for a seasoned software engineer who has worked on multiple challenging projects, someone who is not afraid to write code to scratch an itch. We love technology and so should you. What technologies will you work with? We use a combination of well established and more recent technologies, always innovating, always experimenting. We’re open to new ideas and novel approaches! Our current tech stack is: Backend: Linux, nginx, MySQL, PHP and Redis Frontend: Twig (php templates), Bootstrap 3, Tailwind, jQuery, HTML5, CSS3/SASS and React What will you do? You will develop end to end. You own your features and see them through to production and beyond. You will develop best practices and write clean, secure, readable, scalable code. OOP where appropriate. You will collaborate with other team members, including engineers and cross-functional colleagues. You will integrate and build for external and internal API's. You will develop new products in PHP and alter existing PHP code to accommodate scale and integration with new technologies and APIs. You will write and optimize SQL queries and design schemas. You will create and code complex backend algorithms. You will profile and optimize new and legacy code. You will use CSS and Javascript to complete functionality of new products. You will be leveraging Bootstrap 3, jQuery HTML5, CSS3 and other open source technologies. You will always be thinking cross-device and cross-platform, mobile, tablet and desktop. You will ship often and fast. We keep an agile environment with continuous deployment. You will care and be involved in our product, mission, and success - way beyond checking off development tasks. You will enjoy great teamwork and lots of fun. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Must be able to legally work in the US. Deep understanding of web development concepts and principles. Example of full-stack projects. At least one major demonstrable project with front-end code, back-end code and database. Ability to design, develop and launch a web application from start to finish. Ability to learn quickly and pick up new skills independently. Get-things-done attitude with eagerness to build something great. 5+ years of experience in web development (any stack), solving challenging problems and implementing new features from scratch. 3+ years of experience in SQL. Designing relational DB schemas, complex queries, etc. Familiar with web & SQL security best practices. Comfortable working outside the context of a framework. Frameworks can help you get some things done more quickly, but we find it helpful if candidates are comfortable working outside of a framework so they have a good understanding of what is going on behind the scenes first. Experience using git in a team environment. Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite. Bonus (Helpful, but not required) Work or internship experience in startups Experience with the LAMP/LEMP stack Benefits Remote work with regular in-person bonding experiences sponsored by the company Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $130,000 - $185,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead high-impact analytics initiatives to inform data-driven product initiatives and execute in-depth analysis of user behavior. Collaborate with engineering and data teams to ensure accurate data collection and develop dashboards to track key performance indicators. | Candidates should have 3+ years of experience in product analytics and a strong proficiency in SQL and data visualization tools. A Bachelor's degree in a quantitative field is required, with a Master's degree being a plus. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Product Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re looking for a highly motivated and analytical individual who loves leading with data and insights. You thrive in a fast-paced and collaborative environment, where you can leverage your strong communication skills to effectively drive alignment across product leadership and support the key initiatives and questions from the team. We’re looking for a collaborative partner who is interested in helping support business cases, contribute to critical projects, and be proactive in sharing their findings. You are a strategic thinker who can anticipate future business needs and proactively scope solutions, with a natural curiosity to explore complex problems. What will you do? Lead high-impact analytics initiatives with the product team to inform data-driven product initiatives. Execute in-depth analysis of user behavior to identify growth opportunities and inform product optimization strategies. Influence direction through actionable insights and recommendations to key stakeholders based on statistical analysis and data interpretation. Develop and maintain advanced dashboards, reports, and visualizations to track and communicate critical key performance indicators (KPIs) and performance metrics. Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity. Collaborate with the data engineering and data science teams to refine and enhance data infrastructure and architecture to support advanced analytics and reporting capabilities. Become an expert on BetterHelp data, product experience, and regulatory requirements Build a unified understanding of how our data, customer experiences, and goals align What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in product analytics as a product analyst, preferably in a high-velocity consumer facing product A track record of delivering impactful insights and driving growth. Expert experience with funnel analysis, cohort & segmentation analysis, and other analytics techniques. Strong proficiency in data visualization tools such as Looker, to create compelling dashboards and reports. Familiarity with analytics platforms such as Amplitude and mixpanel. Expert proficiency in SQL for data extraction and manipulation as well as expertise in programming languages such as Python or R. Strong data communication skills, including visualization, technical writing, and business writing. Self-motivated, proactive, and able to work effectively both independently and collaboratively in a dynamic, fast-paced environment. Excellent stakeholder influence, communication and presentation skills, with the ability to convey complex findings and insights to non-technical stakeholders in a clear and actionable manner. Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. A Master's degree is a plus. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $110,000 - $140,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Design, prototype, and productionize scalable AI/machine learning models while setting best practices for the machine learning platform. Collaborate with ML engineers and data scientists to optimize complex ML pipelines and mentor junior team members. | Candidates should have over 3 years of experience in machine learning platform systems and a solid understanding of distributed computing. Experience with AWS services, CI/CD pipelines, and a willingness to learn new technologies is also required. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior ML/AI Platform Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Senior ML/AI Platform Engineer to join its data team. BetterHelp intends to work on a series of interesting AI driven projects. The ideal candidate should have a combination of experience in platform engineering, machine learning, and software engineering. As a Senior ML/AI Platform Engineer on the team, you will be responsible for doing platform work to help productionizing and scale AI/ML products. You will also assist ML Engineers and Data Scientists in deploying their code into production. You will have a pivotal role in our organization and you will work closely with DevOps Engineering, Software Engineers, and Data Engineers. This is an exceptional opportunity for those who want to lead machine learning efforts and make an impact while working in one of the fastest growing businesses in the bay area. This role will work closely with the Sr. Director of ML/Data Engineering and will have an important role in setting up the direction of the machine learning efforts, hiring successful talent, and mentoring junior data scientists and engineers. What will you do? Design, prototype and productionize scalable AI/machine learning models Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines Work with product managers and business partners to gather requirements for machine learning models Build model deployment platform that can simplify implementing new models Build end-to-end reusable pipelines from data acquisition to model output delivery Mentor and guide junior data scientists to deploy their models into production Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in machine learning platform systems Experience with autoscaling, and autoscaling such as load balancing Solid understanding of distributed computing and proven experience with them Superb written and oral communication skills Experience integrating ai/machine learning models in production Strong background in shell or bash scripting Experience building CICD pipelines Experience with infrastructure as service tools such as terrafrom, cloud formation Experience working with AWS Lambda, ECS, ECR, Sagemaker or other cloud based platforms Prior experience in production deployments on AWS Lambda, Fargate, EMR, or Airflow Experience with development environment and deployments using Docker Strong knowledge of computer science fundamentals, including object oriented programming, data structures, and algorithms Experience in writing data pipeline and machine learning libraries and utilities Willingness to learn new technologies Willingness to mentor junior ml engineers and data scientists Comfortable in a high-growth, fast-paced and agile environment Bonus (Great to have, but not required) Experience with building and training machine learning models Experience hosting open source AI models and LLMs Experience working and productioning feature stores Experience with Data stores such as S3, Snowflake, and DynamoDB Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $170,000 - $200,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.