BetterHelp

Supporting and maintaining cloud-based database systems with a focus on performance, security, and migration. | Over 15 years of experience in database administration, cloud services, and scripting, with no specific experience in machine learning platform engineering or AI deployment. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Staff ML/AI Platform Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Staff ML/AI Platform Engineer to join its data team. BetterHelp intends to work on a series of interesting AI driven projects. The ideal candidate should have a combination of experience in platform engineering, machine learning, and software engineering. As a Staff ML/AI Platform Engineer on the team, you will be responsible for doing platform work to help productionizing and scale AI/ML products. You will also assist ML Engineers and Data Scientists in deploying their code into production. You will have a pivotal role in our organization and you will work closely with DevOps Engineering, Software Engineers, and Data Engineers. This is an exceptional opportunity for those who want to lead machine learning efforts and make an impact while working in one of the fastest growing businesses in the bay area. This role will work closely with the Sr. Director of ML/Data Engineering and will have an important role in setting up the direction of the machine learning efforts, hiring successful talent, and mentoring junior data scientists and engineers. What will you do? Design, prototype and productionize scalable AI/machine learning models Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines Work with product managers and business partners to gather requirements for machine learning models Build model deployment platform that can simplify implementing new models Build end-to-end reusable pipelines from data acquisition to model output delivery Mentor and guide junior data scientists to deploy their models into production Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in machine learning platform systems Experience with autoscaling, and autoscaling such as load balancing Solid understanding of distributed computing and proven experience with them Superb written and oral communication skills Experience integrating ai/machine learning models in production Strong background in shell or bash scripting Experience building CICD pipelines Experience with infrastructure as service tools such as terrafrom, cloud formation Experience working with AWS Lambda, ECS, ECR, Sagemaker or other cloud based platforms Prior experience in production deployments on AWS Lambda, Fargate, EMR, or Airflow Experience with development environment and deployments using Docker Strong knowledge of computer science fundamentals, including object oriented programming, data structures, and algorithms Experience in writing data pipeline and machine learning libraries and utilities Willingness to learn new technologies Willingness to mentor junior ml engineers and data scientists Comfortable in a high-growth, fast-paced and agile environment Bonus (Great to have, but not required) Experience with building and training machine learning models Experience hosting open source AI models and LLMs Experience working and productioning feature stores Experience with Data stores such as S3, Snowflake, and DynamoDB Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $200,000 - $245,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Build and scale a research practice, conduct mixed-methods research, translate insights into recommendations, and foster research adoption across teams. | 5+ years of user research experience in digital products, proficiency in qualitative and quantitative methods, experience building research operations, and strong communication skills. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Mixed-Methods User Researcher at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re seeking a Senior Mixed-Methods User Experience Researcher to deepen our understanding of both clients and therapists, and to scale a research practice that drives smarter, evidence-based decisions across Product, Design, Marketing, and Data. As BetterHelp’s first dedicated UX Researcher, you’ll lay the foundation for an in-house research discipline that shapes strategy, informs design, and amplifies user impact. You will also lead the cultural shift toward making research a core part of our decision-making process. Reporting to the Director of Product Design, you’ll combine hands-on research execution with strategic leadership to build scalable processes, connect insights across product areas, and create a living research repository that reflects the evolving needs of our users. You’ll collaborate closely with Design, Product Management, Marketing, and Data Science to embed research into the product development lifecycle. BetterHelp has a strong culture of experimentation and A/B testing, and you’ll play a key role in bridging qualitative insights with quantitative testing to guide decisions, validate hypotheses, and champion user-centric innovation. What will you do? Build and scale a foundational research practice, including processes, standards, templates, and intake frameworks. Lead high-impact mixed-methods research across the product lifecycle, from discovery to post-launch. Translate qualitative and quantitative insights into clear, actionable recommendations for Product, Design, Marketing, and Data teams. Create and maintain a centralized research repository to consolidate and organize insights across the company. Partner closely with PMs, Designers, Engineers, and Marketers to validate concepts, guide roadmap decisions, and support brand and perception studies. Collaborate with the Data and Experimentation teams to define success metrics, interpret A/B test results, and align evidence across methods. Conduct ongoing longitudinal research to deepen understanding of client and therapist needs and expand persona and segmentation frameworks. Champion research adoption by delivering narrative-driven insights, leading workshops, and measuring the impact of research on product and marketing decisions. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 5+ years of user research experience in consumer-facing digital products (preferably health tech, mental health, or wellness). Proficiency in both qualitative methods (e.g., interviews, usability, diary studies, concept testing) and quantitative techniques (e.g., survey design, data analysis, statistical analysis techniques such as regression, ANOVA, and T-tests, with experience using tools like R, STATA, SPSS, or equivalent). Proven ability to plan, execute, and communicate complex research that influences strategy. Experience building or scaling research operations, documentation, or repositories. Excellent communication, synthesis, and presentation skills with experience influencing cross-functional partners. Familiarity with ethical research standards, human-centered design, and regulatory considerations in healthcare contexts. Background in both product and marketing research, with experience integrating qualitative and behavioral data. Strong data fluency and experience collaborating with data science or experimentation teams to interpret A/B test results. Proven ability to introduce and scale research practices within organizations where research is an emerging discipline. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $130,000 - $180,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead end-to-end product initiatives to optimize therapy platform quality and growth, collaborating cross-functionally and analyzing data to drive product decisions. | 3-5 years in B2C product roles with strong data fluency, SQL skills, agile delivery experience, and a growth mindset. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Product Manager or Senior Product Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for an IC that is excellent at execution and has a passion for building and growing successful consumer (B2C) products. This individual will take start-to-finish responsibility on some of our highest impact projects which can include bringing to market new products and features, as well as optimizing our existing products to improve quality of the platform and accelerate growth. It is an exciting opportunity for someone who wants to work on interesting projects, is highly data fluent, excited about seeing the results/and the impact it can have all while making a difference in the lives of many people globally. What will you do? Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes Work cross functionally with other PMs to support marketplace engagement Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit. Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data. Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness. Partner with the design team, create a user experience that is both delightful and effective. Perform UAT and functional QA to make sure we're launching only good stuff! Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively. Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements. Participate in setting the strategy and long-term direction for the organization. Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders. Own KPI's and be obsessed about them. In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Minimum of 3 years & 5 years of experience (for PM & Sr. PM respectively) in a product role at a B2C company and proven success through measurable impact and increasing responsibilities. Growth and experiments driven mindset with a proven ability to execute and deliver results. Basic SQL knowledge to navigate and utilize BI tools effectively. Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions. Super analytical: proven experience in using data and relevant tools for driving critical business outcomes. Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality. Great eye for UX and understanding of its related metrics. Excellent organizational and leadership skills, strong attention to detail, able to work independently. Bonus Fundamental coding skills, with experience in building an app Experience with marketplace-based business models Experience with data-driven, personalization by segmentation Good understanding of marketplace dynamics Experience in both desktop and mobile environments Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $150,000 - $190,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Develop and maintain full-stack web applications using PHP and MySQL, write clean and scalable code, optimize SQL queries, collaborate with team members, and deploy features in an agile environment. | 5+ years web development experience, 3+ years SQL experience, strong understanding of web and SQL security, ability to work outside frameworks, US work eligibility, and occasional travel to San Jose. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Full Stack Software Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We're looking for a talented, motivated, smart individual with a passion for software engineering, a strong desire to learn and an interest in providing mentorship to junior level developers. This position is ideal for a seasoned software engineer who has worked on multiple challenging projects, someone who is not afraid to write code to scratch an itch. We love technology and so should you. What technologies will you work with? We use a combination of well established and more recent technologies, always innovating, always experimenting. We’re open to new ideas and novel approaches! Our current tech stack is: Backend: Linux, nginx, MySQL, PHP and Redis Frontend: Twig (php templates), Bootstrap 3, Tailwind, jQuery, HTML5, CSS3/SASS and React What will you do? You will develop end to end. You own your features and see them through to production and beyond. You will develop best practices and write clean, secure, readable, scalable code. OOP where appropriate. You will collaborate with other team members, including engineers and cross-functional colleagues. You will integrate and build for external and internal API's. You will develop new products in PHP and alter existing PHP code to accommodate scale and integration with new technologies and APIs. You will write and optimize SQL queries and design schemas. You will create and code complex backend algorithms. You will profile and optimize new and legacy code. You will use CSS and Javascript to complete functionality of new products. You will be leveraging Bootstrap 3, jQuery HTML5, CSS3 and other open source technologies. You will always be thinking cross-device and cross-platform, mobile, tablet and desktop. You will ship often and fast. We keep an agile environment with continuous deployment. You will care and be involved in our product, mission, and success - way beyond checking off development tasks. You will enjoy great teamwork and lots of fun. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Must be able to legally work in the US. Deep understanding of web development concepts and principles. Example of full-stack projects. At least one major demonstrable project with front-end code, back-end code and database. Ability to design, develop and launch a web application from start to finish. Ability to learn quickly and pick up new skills independently. Get-things-done attitude with eagerness to build something great. 5+ years of experience in web development (any stack), solving challenging problems and implementing new features from scratch. 3+ years of experience in SQL. Designing relational DB schemas, complex queries, etc. Familiar with web & SQL security best practices. Comfortable working outside the context of a framework. Frameworks can help you get some things done more quickly, but we find it helpful if candidates are comfortable working outside of a framework so they have a good understanding of what is going on behind the scenes first. Experience using git in a team environment. Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite. Bonus (Helpful, but not required) Work or internship experience in startups Experience with the LAMP/LEMP stack Benefits Remote work with regular in-person bonding experiences sponsored by the company Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $130,000 - $185,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Lead high-impact analytics initiatives to inform data-driven product initiatives and execute in-depth analysis of user behavior. Collaborate with engineering and data teams to ensure accurate data collection and develop dashboards to track key performance indicators. | Candidates should have 3+ years of experience in product analytics and a strong proficiency in SQL and data visualization tools. A Bachelor's degree in a quantitative field is required, with a Master's degree being a plus. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Product Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We’re looking for a highly motivated and analytical individual who loves leading with data and insights. You thrive in a fast-paced and collaborative environment, where you can leverage your strong communication skills to effectively drive alignment across product leadership and support the key initiatives and questions from the team. We’re looking for a collaborative partner who is interested in helping support business cases, contribute to critical projects, and be proactive in sharing their findings. You are a strategic thinker who can anticipate future business needs and proactively scope solutions, with a natural curiosity to explore complex problems. What will you do? Lead high-impact analytics initiatives with the product team to inform data-driven product initiatives. Execute in-depth analysis of user behavior to identify growth opportunities and inform product optimization strategies. Influence direction through actionable insights and recommendations to key stakeholders based on statistical analysis and data interpretation. Develop and maintain advanced dashboards, reports, and visualizations to track and communicate critical key performance indicators (KPIs) and performance metrics. Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity. Collaborate with the data engineering and data science teams to refine and enhance data infrastructure and architecture to support advanced analytics and reporting capabilities. Become an expert on BetterHelp data, product experience, and regulatory requirements Build a unified understanding of how our data, customer experiences, and goals align What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in product analytics as a product analyst, preferably in a high-velocity consumer facing product A track record of delivering impactful insights and driving growth. Expert experience with funnel analysis, cohort & segmentation analysis, and other analytics techniques. Strong proficiency in data visualization tools such as Looker, to create compelling dashboards and reports. Familiarity with analytics platforms such as Amplitude and mixpanel. Expert proficiency in SQL for data extraction and manipulation as well as expertise in programming languages such as Python or R. Strong data communication skills, including visualization, technical writing, and business writing. Self-motivated, proactive, and able to work effectively both independently and collaboratively in a dynamic, fast-paced environment. Excellent stakeholder influence, communication and presentation skills, with the ability to convey complex findings and insights to non-technical stakeholders in a clear and actionable manner. Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. A Master's degree is a plus. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $110,000 - $140,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

The Business Analyst will own and evolve forecasting models, enhance forecast accuracy, and enable data-driven decision-making across the organization. They will collaborate with senior leadership to support the company’s strategic roadmap and act as a strategic thought partner to business stakeholders. | Candidates should have 3+ years of experience in strategy, analytics, or business intelligence roles, preferably in D2C or tech environments. A Bachelor's degree in a related field is required, with strong technical skills in SQL and BI tools. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Business Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are seeking an experienced and highly analytical Business Analyst to support data-driven decision-making and deliver strategic insights across the organization. This role includes owning and maintaining rolling forecasts that drive revenue projections and business planning, with high visibility across the CFO organization and other senior leadership. The ideal candidate will have experience in analytics, business intelligence, or strategy roles within direct-to-consumer (D2C) or tech-enabled companies, or consulting. We’re looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration. What will you do? Own and Evolve Forecasting Models: Take full ownership of our dynamic financial forecasting model — providing weekly updates, driving continuous improvements, and leading in-depth analysis to surface actionable insights. Enhance Forecast Accuracy: Work closely with Data Science to integrate new metrics and refine underlying models, making our forecasts smarter and more responsive. Enable Data-Driven Decision Making: Support financial reporting needs by building and maintaining dashboards in Looker, enabling faster and better decision-making across teams. Monitor Strategic Metrics: Partner on insurance-related metric tracking and dive deep into performance trends that shape our strategic direction. Business Strategy Partnership: Collaborate with senior leadership and business decision makers to support the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability. Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting. Education: Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field. Master’s degree is a plus. Technical skills: Expert SQL skills, preferably proficient in at least one additional language (e.g., Python, R) and with one or more BI tool (e.g., Looker, Tableau); advanced Excel or Google Sheets capabilities; strong presentation skills in PowerPoint or Google Slides Big Data Fluency: Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale. Business Acumen: Demonstrated ability to link analytics to business outcomes, influence company performance, and support strategic decisions with data. Communication: Exceptional storytelling and communication skills, with the ability to translate data into actionable insights for senior and cross-functional audiences. Bias for Action: Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $110,000 - $140,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Design, prototype, and productionize scalable AI/machine learning models while setting best practices for the machine learning platform. Collaborate with ML engineers and data scientists to optimize complex ML pipelines and mentor junior team members. | Candidates should have over 3 years of experience in machine learning platform systems and a solid understanding of distributed computing. Experience with AWS services, CI/CD pipelines, and a willingness to learn new technologies is also required. | Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior ML/AI Platform Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Senior ML/AI Platform Engineer to join its data team. BetterHelp intends to work on a series of interesting AI driven projects. The ideal candidate should have a combination of experience in platform engineering, machine learning, and software engineering. As a Senior ML/AI Platform Engineer on the team, you will be responsible for doing platform work to help productionizing and scale AI/ML products. You will also assist ML Engineers and Data Scientists in deploying their code into production. You will have a pivotal role in our organization and you will work closely with DevOps Engineering, Software Engineers, and Data Engineers. This is an exceptional opportunity for those who want to lead machine learning efforts and make an impact while working in one of the fastest growing businesses in the bay area. This role will work closely with the Sr. Director of ML/Data Engineering and will have an important role in setting up the direction of the machine learning efforts, hiring successful talent, and mentoring junior data scientists and engineers. What will you do? Design, prototype and productionize scalable AI/machine learning models Play a critical in setting up the best practices in machine learning, setting direction of the machine learning platform Develop frameworks, pipelines, libraries, utilities and tools that process massive data for ML tasks Partner with ML engineers and data scientists to troubleshoot and optimize complex ML pipelines Work with product managers and business partners to gather requirements for machine learning models Build model deployment platform that can simplify implementing new models Build end-to-end reusable pipelines from data acquisition to model output delivery Mentor and guide junior data scientists to deploy their models into production Design & Build ML (engineering) solutions that unlock new ML modeling capabilities for BetterHelp What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 3+ years of experience in machine learning platform systems Experience with autoscaling, and autoscaling such as load balancing Solid understanding of distributed computing and proven experience with them Superb written and oral communication skills Experience integrating ai/machine learning models in production Strong background in shell or bash scripting Experience building CICD pipelines Experience with infrastructure as service tools such as terrafrom, cloud formation Experience working with AWS Lambda, ECS, ECR, Sagemaker or other cloud based platforms Prior experience in production deployments on AWS Lambda, Fargate, EMR, or Airflow Experience with development environment and deployments using Docker Strong knowledge of computer science fundamentals, including object oriented programming, data structures, and algorithms Experience in writing data pipeline and machine learning libraries and utilities Willingness to learn new technologies Willingness to mentor junior ml engineers and data scientists Comfortable in a high-growth, fast-paced and agile environment Bonus (Great to have, but not required) Experience with building and training machine learning models Experience hosting open source AI models and LLMs Experience working and productioning feature stores Experience with Data stores such as S3, Snowflake, and DynamoDB Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $170,000 - $200,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.