Better Collective A/S

Provide friendly and timely support to customers through email and social channels. Troubleshoot account, subscription, and product-related issues with patience and professionalism. | You should be a sports fan who enjoys connecting with people and solving problems. Strong communication skills and some customer service experience or a passion for sports and helping people are essential. | We are… A leading digital sports media group with a large global presence. Our Better Collective brands — including Action Network, Playmaker, RotoGrinders, Vegas Insider, and The Nation Network — attract over 400 million monthly visits. At Better Collective, we believe in the power of sports to connect and inspire people, and we know that delivering great support is a big part of that experience. We believe in respect, collaboration, and creativity — the same qualities that drive winning teams. In a customer support position, you’ll play an important role in making sure every interaction leaves people feeling valued and understood. You are… A sports fan who enjoys connecting with people and solving problems. A clear communicator with strong writing skills who can explain solutions simply and professionally. Organized, detail-oriented, with a positive, problem-solving attitude. Eager to learn, with some customer service experience or a strong passion for sports and helping people. You will… Provide friendly and timely support to customers through email and social channels. Troubleshoot account, subscription, and product-related issues with patience and professionalism. Escalate technical issues to the appropriate internal teams when needed. Share feedback and insights from customers with the broader team to improve the user experience. Stay up to date on company products, features, and sports-related content so you can better support our audience. You have… Strong communication skills — you can keep things clear, friendly, and easy to understand. Reliability and flexibility — you can pitch in during nights and weekends when the sports calendar is busiest. Basic technical comfort — you’re quick to pick up new software and online tools. Some experience with tools like Zendesk or other customer platforms — not required, but definitely a plus.

Develop and execute content strategy, manage and guide writers, collaborate with SEO experts, maintain content quality, and monitor KPIs to optimize performance. | 4+ years creating SEO-optimized content, strong communication skills, understanding of US sports betting culture, and experience managing content quality. | Senior Content Manager & Editor @ Better Collective! 👋 Our Mission is to be the world’s leading digital sports media company, making sports entertainment more engaging and transparent for fans worldwide. At Better Collective, we're the team behind industry-leading brands like Action Network, Playmaker, Bolavip, and FUTBIN. We're looking for a strategic thinker and proactive content manager who wants to join a team where your work will help shape how millions of sports fans connect with the content they love. This role is for you if you are someone who understands the power of content to drive growth. As the Senior Content Manager & Editor, you'll be at the heart of our mission to capture the rapidly growing US sports betting market. You won't just manage content; you'll impact content strategy, guiding writers and collaborating with teams to produce high-quality, well-informed, search-optimized content that keeps our audience engaged. If you want a role where you can directly influence our growth in a dynamic, highly valuable market - and grow professionally alongside it - this is it. How You'll Make an Impact Here are some of the ways you’ll contribute to our mission: • Develop content strategy: Plan and execute exciting projects based on business priorities and market needs. • Guide and support writers: Empower our writing team to produce best-in-class content that meets our high standards. • Collaborate closely with SEO experts: Partner with the SEO team to ensure all content is fully optimized for organic search. • Set the tone on content quality: Push the standards of the content we produce, Edit and produce content as needed, and keep existing content up-to-date and compliant. • Monitor dedicated KPIs: Regularly track and analyze key metrics to optimize content strategy and production for performance. The Ideal Profile: Is This You? Here’s what helps people succeed in this role: • Experience: 4+ years of proven experience in creating high-performing, creative content, with a focus on organic search optimization (SEO). • Core Competencies: • A good understanding of US sports and betting culture and US bettors’ preferences. • You have excellent communication skills. • Proven track record in managing content quality and standards. • Demonstrable experience of writing content that performs well in organic search. • Proactive and passionate about reaching goals. Nice-to-Haves: • Knowledge of casino gaming. Meet the Team & Your Future at BC You'll be working closely with our Publishing team, led by Thomas Reynolds. From day one, we'll guide you through a structured onboarding process to ensure you feel confident and ready to contribute. What We Offer: Perks, Growth & Culture We invest in our people. Here’s a look at what it’s like to work at Better Collective. Benefits & Perks Perks and benefits may differ depending on where you’re based. Don’t worry—we’ll cover everything during the hiring process so you’ll know exactly what’s in store for you. Your Growth & Our Culture A Collaborative Environment: You’ll join a company where respect, teamwork, and open communication matter. Exposure to a Global Company: Work alongside colleagues from around the world and get real insights into different markets and cultures. Opportunities for Impact: We value new ideas and encourage everyone to take initiative and drive change, no matter your role. Room to Grow: We care about learning and development, and we support people who want to take on new challenges. Balance & Flexibility: We do our best to support work-life balance and offer flexibility whenever possible. What’s Good About Working Here: We empower you to take initiative and collaborate directly with other teams to bring your ideas to life. You’ll have a voice, whether you’ve been here a day or a decade. We encourage side projects and learning new things, even if they’re outside your day job. We keep things informal and fun, expect memes, good coffee, and the occasional themed Slack channel. Ready to Join? We're excited to learn more about you! Here’s how to apply and what to expect. Our Interview Journey: • Application Review: Our team personally reviews every application. • Intro Chat: An initial conversation with someone from our Talent or People team. • Information Request: We may reach out for additional information or clarification at any stage. • Team Interviews: Depending on the role, you’ll meet with team members and/or leaders for deeper conversations. • Assessment / Final Interview: This may include a practical task, a personality or work style assessment, and/or additional team meetings. • Offer! • Reference Checks: We will conduct reference checks at some point before your start date. Our process can vary by country and role, but we’ll always keep you informed at every step.