Best Friends Pet Care

Handle lobby operations, answer calls, maintain cleanliness, and perform scheduling and data entry tasks. | High school diploma or equivalent, 1 year customer service and key holder experience, computer skills, and physical ability to handle dogs and stand for long hours. | Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We Offer • Health, dental, vision, life insurance, STD/LTD, 401K with company matching • ESOP - Employee Stock Ownership Plan (100% company paid) • Paid vacation • Pet supply and service discounts and more! Responsibilities • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Opening and closing the location • Scheduling • File maintenance • Data entry Qualifications & Requirements Required education: • High school or equivalent Required Experience • Customer Service: 1 year • Key holder experience: 1 year Essential Job Functions • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Opening and closing the location • Scheduling • File maintenance • Data entry Requirements • Able to work evenings, weekends, and holidays • 1 year customer service experience preferred • Computer skills • Timekeeping • Excellent organizational skills • Able to utilize multi-line phone • Strong communication skills • Able to lift 40 lbs. • Able to stand for up to 8 hours a day • Able to handle dogs on leashes • Display professional manner at all times To learn more, please visit on the web: www.bestfriendspetcare.com

Providing excellent customer and pet guest service, managing check-ins and check-outs, and maintaining facility cleanliness. | High school diploma or equivalent, at least 1 year of professional animal experience, ability to handle animals and work in a fast-paced environment. | Our Overnight Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first and last points of contact with our guests and are focused on building great relationships. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We Offer • Health, dental, vision, life insurance, STD/LTD, 401K with company matching • ESOP - Employee Stock Ownership Plan (100% company paid) • Paid vacation • Pet supply and service discounts and more! Responsibilities • Main lobby operations - check-ins, check-outs, guest visits and tours, answering general questions • Answering and handling calls in a professional manner • Maintaining cleanliness • Scheduling • File maintenance • Data entry Qualifications Skills Required • Possess a love of animals • Displays a professional manner at all times • Ability to work evenings, weekends & holidays • Lift/carry 40 pounds or more • Able to stand/walk for eight hours a day • Able to work in a fast-paced environment • Able to work on a computer system • Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. Essential Job Functions • Welcomes both human and pet guests • Can correctly identify animal body language/behavior • Follows safe handling procedures • Checking in and out of pet guests while providing excellent customer service • Escorts pets to and from their rooms • Takes reservations over the phone • Can work both individually and as a team player while performing duties • Contributes in maintaining the cleanliness of the facility • Communication with management and other team members Required Education • High School Graduate or Equivalent • At least 1 year of professional animal experience

Manage and optimize Google Ads campaigns across multiple locations to drive local business growth through data-driven paid search strategies. | 3-5+ years of hands-on Google Ads experience, strong local search and lead generation knowledge, budget management skills, and familiarity with GA4, Tag Manager, and CRM integrations. | Description Best Friends Pet Care is growing fast — more centers, more markets, and more happy pets. We’re looking for a hands-on Performance Marketing Manager who lives inside the Google Ads interface and knows how to grow a local, service-based business through data-driven paid search. This role isn’t about managing agencies or sitting behind dashboards — it’s about pulling levers, testing ideas, and finding what drives performance market by market. You’ll own campaign execution for dozens of locations, each with unique dynamics, and turn paid media into real business growth. Key Responsibilities Campaign Management • Build, manage, and optimize Google Ads campaigns (Search, Display, Performance Max, and Local Services Ads). • Maintain organized campaign structures by region, service line, and location. • Manage budgets daily to meet spend, lead volume, and efficiency goals. • Continuously test ad copy, creative, keywords, and bidding strategies to improve performance. Local Search Strategy • Develop hyper-local paid search strategies that reflect each center’s market, competition, and service mix (boarding, daycare, grooming, training). • Identify and scale spend in high-opportunity markets using occupancy and booking data. • Align paid media with local promotions, events, and seasonal needs. Optimization & Growth • Monitor impression share, quality scores, and conversion data to uncover growth opportunities. • Leverage automation, scripts, and performance alerts to optimize at scale. • Collaborate with the data team to ensure accurate tracking (GA4, Tag Manager, conversion actions, etc.). • Partner with marketing and operations to test new campaign approaches that directly drive reservations and revenue. Collaboration • Work closely with the Marketing VP and Data team to translate business goals into actionable performance plans. • Coordinate with creative resources for new ad copy, landing page assets, and visuals that improve CTR and conversion rates. • Provide insights and recommendations that inform cross-channel strategy (email, social, organic). Qualifications Qualifications • 3–5+ years of hands-on Google Ads management experience — service-based, multi-location experience strongly preferred. • Deep understanding of local search, lead generation funnels, and Google Ads’ evolving automation (Performance Max, LSAs). • Proven ability to manage large, segmented budgets ($500K–$1M+ annually). • Strong analytical instincts with the ability to translate performance data into actionable changes. • Familiarity with GA4, Tag Manager, and CRM integrations for conversion tracking. • Experience managing campaigns across multiple markets with differing goals and customer dynamics.