Bentley Systems

Define and own technical architecture of API platform including gateways, authentication, and billing, while providing hands-on leadership and code review. | Over 12 years experience architecting large-scale API platforms and distributed systems with deep OAuth 2.0/OIDC expertise and cross-team collaboration. | Senior Principal Engineer Team: Bentley Developer Platform — Platform Engineering  Location: Preference is for hybrid or office-based work in our Dublin, Ireland office. Co-located with the platform engineering team.  Type: Full-time · Individual contributor / senior technical leadership.      Position Summary:  We are seeking a Senior Principal Engineer to define and own the technical architecture of the Bentley Developer Platform — which includes the front end developer experience, the API gateway, authentication, metering, and billing infrastructure that powers Bentley’s portfolio of developer APIs across products such as Cesium, Seequent EVO, and iTwin.  This is a hands-on technical leadership role. You will set the architectural direction for the platform, write production code, review pull requests, and act as the senior technical authority the engineering team relies on for difficult decisions. You will also work closely with engineering teams across the API portfolio to develop and maintain the platform’s API design standards, security models, and integration patterns. If you are an engineer who enjoys both deep technical work and influencing standards across an organization, this role offers significant scope and impact.  Responsibilities:  Define the architecture of the developer platform — API gateway, authentication, metering, billing integration, and settlement — ensuring it is sound, extensible, and cloud-native from the outset.  Write production code and review pull requests; remain the senior hands-on technical contributor on the team and unblock engineers on the critical path.  Serve as the primary technical interface between the Developer Platform and P&T and product engineering teams, building credibility as their go-to person for platform questions.  Jointly develop and publish the API Design Standards v1, working collaboratively with product teams so that standards reflect the technical reality of what those teams are building and will actually be adopted.  Own platform standards and governance: define the telemetry schema, maintain hub listing requirements, and establish the security and integration patterns applied across all API families.  Establish IMS OAuth as the standard authentication model across all platform surfaces.  Define and document migration paths for existing APIs to meet platform standards.  Ensure AI and MCP surfaces are first-class citizens in the platform architecture and taxonomy, with documented agent integration patterns alongside traditional REST APIs.  Partner with the Engineering Manager on technical hiring, team structure, and delivery sequencing.  Partner with CIO organization on enterprise application/ERP integration, unified architecture.  Qualifications:  Principal or Distinguished engineering calibre, typically 12+ years of software engineering experience with significant time spent architecting large-scale systems.  Deep, demonstrated experience in API platform architecture, including API gateways, routing, rate limiting, and entitlement enforcement.  Strong expertise in OAuth 2.0 / OIDC, token handling, and platform authentication models.  Hands-on experience designing metering, usage-based billing, and event-pipeline systems.  Strong cloud-native infrastructure background (event streaming, distributed systems, settlement/ERP integration patterns).  A rare combination of hands-on coding ability and the communication skills to work credibly and collaboratively with multiple distinct product engineering teams.  Track record of defining standards or platform conventions that were adopted across independent teams — by influence and collaboration, not mandate.  Familiarity with AI/agent integration patterns and MCP is a strong plus.  Excellent written and verbal communication skills, with the ability to align senior engineers across organizational boundaries.  About Bentley Systems   Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.   Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice   Request an Accommodation:   As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

Lead engineering teams to build and architect enterprise AI platforms with technical leadership and mentorship. | Senior software engineer with 10+ years experience, leadership skills, expertise in large-scale distributed systems, and cloud platform knowledge. | Position Summary The AI Operations & Enablement team is the engine for Bentley Systems' internal AI transformation. Our mission is to accelerate the adoption and impact of artificial intelligence across every part of the organization. As a Principal Software Engineer, you will be a senior technical leader and visionary, shaping the future of our enterprise AI capabilities. You will not only build the core platforms that empower our colleagues to create innovative, AI-powered solutions but also drive the overarching technical strategy and mentor the next generation of engineers. From developer-first agent build-pipelines and automation platforms to self-service features such as Gemini Enterprise, you will architect the foundational technology that underpins Bentley's transformation into an AI-fluent company. Responsibilities • Lead the engineering effort across a blended team, which includes internal engineers, external consultants, and key third-party vendors, fostering a culture of technical excellence, innovation, and continuous improvement whilst providing technical leadership and mentorship to senior and junior engineers, elevating the team's capabilities. • Define and own the long-term architectural vision and strategy for our enterprise AI platforms. You will guide the design of the full solution, from sophisticated AI agents to the intuitive UIs that drive their adoption, ensuring solutions are scalable, resilient, and secure at an enterprise level. • Own the full lifecycle of our technology partnerships and strategy. This includes leading complex build-vs-buy analyses, running strategic RFPs, negotiating high-value contracts and SoWs with vendors, and evaluating greenfield technologies to shape the future of our enterprise AI stack. • Create well-designed, testable, and efficient code with a focus on solid technical designs. Set the standard for and champion advanced engineering practices like agent-driven development (ADD), test-first approaches, and secure coding practices across the development lifecycle. • Partner with global product teams and business stakeholders to break down business needs into technical requirements and actionable tasks for the engineering team. • Architect unified solutions and secure integrations at the AU level, leading complex projects involving cross-functional dependencies and managing end-user escalations to a successful resolution. • Implement comprehensive unit tests and perform end-to-end testing to ensure quality and reliability. Architect and implement an operating model that allows the team to maintain high velocity. Qualifications • Bachelor's or Master's degree in Computer Science, Engineering, or a related field. • 10+ years of professional software development experience, with at least 4 years in a technical leadership, staff, or principal engineer role. • Extensive experience leading hybrid software engineering teams, with a strong emphasis on managing external vendors to ensure accountability and value delivery. • Proven expertise in architecting, designing, and building large-scale, complex, and distributed systems, with a deep knowledge of object-oriented programming and the proper application of design patterns. • Deep expertise in one or more object-oriented programming languages such as Python, Java, or C#. • Extensive and deep experience with cloud computing platforms (e.g., Azure, AWS, GCP) and architecting for the cloud. Preferred Qualifications • Proven experience leading software teams in greenfield technology evaluations and successfully delivering proof-of-concept projects that have defined and influenced long-term technical roadmaps and business strategy. • Demonstrated mastery in the commercial aspects of technology, including running RFPs, negotiating complex consultant SoWs or application licensing agreements, and managing strategic vendor relationships. • A strong track record of influencing technology strategy far beyond your immediate team, establishing cross-functional architectural standards and best practices that are adopted company-wide. • Significant experience in mentoring senior engineers and a passion for building a high-performing technical team, with a proven track record of contributing to their growth and development into future leaders. What We Offer • A great Team and culture – please see our colleague video. • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. • An attractive salary and benefits package. • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law. Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice Request an Accommodation: As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

Lead and manage a global technical support team ensuring operational efficiency, case quality, and team development. | Requires 5+ years enterprise technical support experience with 2+ years management, strong escalation and communication skills, and familiarity with enterprise software and cloud infrastructure. | Manager, Global Technical Support Department: Global Technical Support (GTS) - Operations Company: Bentley Systems Position Summary Bentley Systems is seeking a dedicated and strategic Global Technical Support Manager to lead a team of highly skilled Technical Support Engineers (TSEs). In this role, you will be responsible for overseeing day-to-day support operations, ensuring exceptional service delivery for our enterprise infrastructure engineering software. You will play a pivotal role in optimizing operational efficiency, managing case backlogs, and driving resource allocation across different regions. A key focus of this position will be nurturing your team's development by guiding them through Bentley's GTS career progression model, ensuring high-quality case handling to prevent escalations, and supporting your engineers when critical situations do arise. Responsibilities Operational Leadership & Case Quality • Oversee the daily operations of a regional or globally distributed Technical Support team, ensuring adherence to SLAs and delivery of a "user-first" support experience. • Monitor and manage case backlogs, optimizing resource allocation based on case complexity, engineer bandwidth, and regional demands. • Proactively work with TSEs to prevent case escalations and elevations by ensuring high-quality customer communications, rigorous technical troubleshooting standards, and sustained team productivity. Escalation Management & Coordination • Play a crucial support role during active customer escalations by actively backing your TSEs and the Escalation Engineers working on the issue. • Partner closely with Escalation Managers, ensuring they have the dedicated technical support resources required to coordinate the next steps in the case strategy. • Drive strict accountability and quality control during escalations by ensuring your TSEs thoroughly document all technical work within the case and provide regular, timely updates to the user. Team Development & Career Progression • Mentor and coach Technical Support Engineers, providing continuous feedback, conducting performance reviews, and reviewing case quality. • Guide team members through Bentley's structured career progression tracks, helping them navigate between Individual Contributor, Hybrid, and Management paths. • Foster a culture of continuous learning and deep technical curiosity, ensuring team members have the training required to handle highly complex, intermittent issues. Cross-Functional Collaboration & Strategy • Partner with Global Technical Leads (GTLs) and Product & Technology (P&T) to ensure your team is ready to support new product releases and features. • Drive knowledge creation initiatives, encouraging your team to actively contribute to Knowledge Bases (KBs) and Bentley Communities to promote user self-service. • Analyze support metrics and trends to identify process improvements and collaborate with GTS leadership on long-term support strategies. Qualifications & Requirements • Experience: 5+ years of experience in enterprise technical support or IT operations, with at least 2+ years in a direct team management role. • Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent practical experience). • Proactive & Escalation Acumen: Proven experience in quality assurance and preventing escalations, coupled with a strong understanding of how to support technical staff and partner with escalation management functions during high-pressure situations. • Leadership Skills: Strong track record of mentoring staff, managing remote/global teams, driving career development, and ensuring process compliance (like case documentation and communication standards). • Communication: Exceptional written and verbal communication skills, with the ability to maintain clarity and team focus during critical incidents. • Technical Acumen: Familiarity with enterprise software deployment, cloud infrastructure (Azure experience/certifications like AZ-104 are highly advantageous), and support ticketing systems. What We Offer: • A great Team and culture - please see our colleague video. • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. • An attractive salary and benefits package. • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

Design, develop, test, and maintain software solutions in C++/C# .NET, collaborate with teams and support customer issues. | 2+ years in C++/C# .NET development, experience with WPF/XAML, SQL Server, unit testing, Agile SCRUM, and strong communication skills. | Software Engineer II Company: Bentley Systems Location: United States, Canada Based (Home-Based, Hybrid) Position Summary: We are looking for a passionate, dedicated Software Engineer who will take part in designing, developing, testing, and installing software solutions that are being used by electric engineers worldwide. This is a United States-based position that offers flexibility with hybrid, or remote work options. This is an incredible opportunity for a motivated and passionate software engineer to make a significant impact within our team and the electrical engineering industry. Responsibilities: • Develops and maintains new software using C++/C# .Net by applying techniques of computer science and engineering, that satisfies the objectives stated in business requirements. Follows industry best practices, techniques and Bentley Systems standards to deliver efficient software solutions. • Evaluates and selects process and logic patterns, library components, programming language constructs, and operating environment interfaces that effectively satisfy business requirements, develops appropriate programs and systems documentation according to established company standards. • Ensures proper functioning and performance of software components using repeatable, reproducible, and reportable software unit testing methodologies and tools. • Works closely with other development team members, electrical engineers and product management team to understand business requirements and proper use of technical stack. • Works closely with QA to ensure adequate test coverage of the product and delivers high quality software. • Assists EasyPower customer support to diagnose issues encountered in the field. Qualifications: • Graduate or post-graduate degree in computer science, software engineering, or relevant training and/or experience. • 2+ years of experience developing software in C++/C# .Net • Experience with WPF, XAML and SQL server • Unit testing experience • Experience working on a SCRUM team in an agile development environment • Ability to write clear, maintainable, testable, efficient, and secure code. • Excellent written and verbal communication skills • Ability to learn and adapt quickly in a dynamic environment. • Self-motivated person who can work individually and as part of a team. What would make you stand out: • Experience/training with Azure DevOps and Git What We Offer: • A great Team and culture – please see our colleague video. • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. • An attractive salary and benefits package. • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. #LI-KT #LI-US About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law. Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice Request an Accommodation: As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

Drive strategic growth and adoption in key accounts through advisory, collaboration, and data insights to maximize value and operational excellence. | Requires 8+ years in infrastructure or related industries with strong business development, consultancy, communication skills, and ability to travel up to 20%. | Bentley Systems Location: Home-based, United States Position Summary This position will focus on revitalizing strategic accounts with a remit to engage stakeholders, restore value, and create deeper partnerships. Once an account is established and set on a strong success path, the Account Performance Manager will be rotated into the next high-priority opportunity account. They will document and demonstrate the impact and the opportunities they have identified. This role represents a strategic opportunity to drive impact across Bentley’s enterprise accounts through a combination of discovery, advisory, and market development. An advisory-style approach, building relationships at all levels of account teams and accounts, uncovering whitespace, and supporting increased consumption. This role emphasizes fostering a focused approach to improving outcomes and value for accounts by aligning account teams, implementing best practice, and identifying opportunities for mutual growth. This role will work with the Performance team to make recommendations and prioritize BSY actions in and promoting long-term adoption to maximize value, operational excellence and deliver measurable results. Responsibilities • Implementing Operational Best Practices: Work with account teams in key accounts. Use consultancy skills to set standards for engagements and identify opportunities for collaboration across all departments. • Lead Adoption and Consumption Campaigns: Collaborate with Account Management, Success, Solution Engineering, Services, Bentley Learn, and Product teams to design and execute campaigns promoting Bentley solutions tailored to customer needs. Implement into targeted accounts. • Internal PR and Progress Communication: Regularly communicate progress, achievements, and challenges to internal stakeholders, building transparency and alignment around consumption growth initiatives. • Data based decision making: Use data insights to recommend and implement actions into specific accounts, and regional initiatives. • This is an individual contributor role. • This is a full-time role expected to work 40 hours per week. • This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions. • Requires sitting or standing at will while performing work on a computer (or any other physical requirements). Qualifications • Bachelor’s degree in engineering, Business Administration, or related field and/or 8+ years of experience in the Infrastructure, Engineering, Construction, and/or Operations industry, with a strong background in business development, consultancy or sales. • Proven experience driving strategic growth, account management, and product consumption through cross-functional collaboration and innovative initiatives. • Exceptional communication and presentation skills. Must be able to succinctly translate problems and present actionable insights to leadership and accounts. • Strong expertise in software solutions, client engagement, and adoption strategies, with demonstrated success in public and private sector stakeholder management and project lifecycle influence. • Passionate, results-driven with a track record of inspiring teams through strategic vision and innovative approaches to achieve measurable impact on product consumption and client success. • Comprehensive knowledge of industry trends, economic drivers, and technology solutions within the infrastructure sector. • Flexibility to travel up to 20% domestically and internationally to meet business needs. What We Offer • A great Team and culture – please see our colleague video.  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.  • An attractive salary and benefits package.  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.  About Bentley Systems Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law. Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice Request An Accommodation As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com