Benbase

Support benefits administration processes, validate data, resolve eligibility and billing discrepancies, and ensure operational accuracy across systems. | Experience in benefits administration, attention to detail, familiarity with benefit platforms or similar systems, and strong communication skills. | About Benbase Benbase is reimagining benefits consulting for the modern era. In an industry dominated by outdated processes, spreadsheet chaos, and reactive service models, we’re building something better—a benefits brokerage that fuses deep expertise with modern technology to deliver strategic, transparent, and exceptional client experiences. Our clients rely on us to get the details right. Clean data, accurate enrollments, timely billing, and reliable execution are what make great benefits strategies actually work for employees and HR teams. As we scale, Benbase is investing heavily in operational excellence—combining thoughtful process design, modern systems, and AI-powered workflows to reduce errors, eliminate busywork, and improve the employee experience. Learn more about our core values. About the Role We’re hiring an Operations Specialist to support high-volume, high-accuracy benefits administration across carriers, benefit platforms, and internal systems. This role focuses on execution, data integrity, and operational follow-through. You’ll handle enrollment and eligibility activity, validate billing and documentation, and help ensure that benefits data is accurate and consistent across systems, including AI-enabled automations. The Operations Specialist works closely with Implementation Managers and Account Managers, playing a critical role in turning clean intake and strategy into reliable downstream execution. This is a great role for someone who enjoys detail-oriented work, problem-solving, and keeping complex processes running smoothly. What You'll Do Operational Execution & Data Accuracy Process enrollment and eligibility activity across benefit administration platforms, carrier portals, and internal systems Evaluate and resolve complex eligibility events (life events, additions, terminations, corrections), identifying discrepancies and determining appropriate resolution paths Validate and organize carrier invoices, enrollment confirmations, ID cards, and reporting materials to support accurate billing and compliance Perform ongoing data quality checks across AI-enabled and other systems, identifying root causes of errors and preventing recurring issues Monitor and validate digital or automated workflows that intersect with human operational work, ensuring output quality and exception handling Billing & Issue Resolution Investigate invoice discrepancies requiring human review, including root-cause analysis and coordination with carriers or vendors Support accurate and timely billing by identifying errors early and escalating issues appropriately Apply judgment to determine when issues can be resolved independently versus when escalation or cross-functional involvement is needed Cross-Functional Support Partner with Implementation and Account Management teams to review intake materials for completeness and clarity Supply accurate data and documentation to support compliance, reporting, and client deliverables Maintain clear internal documentation and system notes to support transparency and smooth handoffs across teams What You'll Bring Experience in HR operations, benefits administration, insurance operations, payroll, accounting, or other detail-oriented operational roles. Familiarity with benefit administration platforms, carrier portals, or payroll systems is a plus. Associate’s or Bachelor’s degree in a business-related field (or equivalent experience). Skills & Strengths Strong attention to detail and commitment to data accuracy Analytical and critical-thinking skills with the ability to identify patterns and root causes Comfortable managing multiple tasks and priorities in a deadline-driven environment Clear written and verbal communication skills Comfortable using Google Workspace (Gmail, Docs, Sheets) and web-based tools Self-directed and productive in a remote work environment Interested in learning and applying automation and AI-enabled tools to improve operational efficiency Dependable, team-oriented, and committed to doing work the right way This is a remote position but preferred candidates will be based in San Francisco or the surrounding area. Why Join Benbase Be Part of the Operational Engine Your work will directly impact billing accuracy, compliance, and the employee experience. You’ll help ensure that benefits actually work as designed. Learn in a Modern Benefits Environment You’ll gain hands-on experience across carriers, platforms, and systems—while learning how modern brokerages use automation and AI to scale. Work with Modern Tools Use modern workflows, automation, and AI-powered tools designed to reduce busywork and improve accuracy—so you can focus on meaningful operational work. Clear Role Alignment and Support You’ll work alongside Implementation Managers and Account Managers who value clean handoffs, clear ownership, and shared accountability. Growth Over Time As Benbase scales, there are opportunities to deepen your expertise, take on more complex work, and grow into more senior operational roles. Meaningful Work Help employees get the coverage they expect, on time and without errors. Support HR teams with reliable execution during critical moments like Open Enrollment and during key life events. Benefits Financial: Competitive pay starting at $72K, stock options, 401(k) with employer matching and live financial advisor support, FSA, HSA tax-saving options, company-paid life and disability. Health & Wellness: Medical insurance, Dental, Vision, $0 Telehealth, enhanced Employee Assistance Program (EAP), company-paid accident and critical illness for individuals, company contribution to your Health FSA. Work-Life: Flexible PTO, paid parental leave, home office stipend, monthly connectivity reimbursement, company contribution to your Dependent Care FSA to help with day care. Candidates from all backgrounds are encouraged to apply. We value inclusivity and diversity because they strengthen our "Human First" approach and enhance our ability to deliver exceptional benefits service. Diverse perspectives help us solve complex problems and create solutions that work for everyone. We are committed to building an equitable, welcoming team where everyone belongs. Ready to help make benefits run smoothly? Apply today.

Support client onboarding, renewals, and Open Enrollment by translating strategies into actionable plans and ensuring smooth execution. | 3+ years in employee benefits, HR operations, or complex client onboarding, with strong organizational, communication, and familiarity with benefits systems. | About Benbase Benbase is reimagining benefits consulting for the modern era. In an industry dominated by outdated processes, spreadsheet chaos, and reactive service models, we’re building something better—a benefits brokerage that fuses deep expertise with modern technology to deliver strategic, transparent, and exceptional client experiences. Our clients rely on us not just for smart strategy, but for execution that works in the real world. That means organized onboarding, clean handoffs, proactive planning, and systems that scale without breaking. Backed by a commitment to innovation and operational excellence, Benbase is rapidly growing. We’re among the first brokerages to integrate AI-powered tools, automation, and modern workflows into everyday benefits operations—reducing friction, minimizing errors, and creating a better experience for HR teams and employees alike. Learn more about our core values. About the Role We’re hiring an Implementation Manager to support client onboarding, renewals, and Open Enrollment by ensuring strategy turns into smooth, accurate execution. This role sits between Account Management and Operations, acting as a central coordination point once client strategy is set. You’ll own standardized intake, track readiness, and help ensure that all required information, documentation, and sequencing are in place before work moves downstream. This is a great role for someone who enjoys managing details, building repeatable processes, and proactively solving problems—while working closely with Account Managers, Operations teammates, and external partners. What You'll Do Client Intake & Implementation Support Manage standardized intake for new clients, renewals, and Open Enrollment events Translate Account Manager–led strategy into clear, actionable implementation plans Ensure required information is collected to support: Benefits administration system setup Carrier underwriting and group-level documentation Payroll, TPA, and vendor coordination Help track implementation readiness and sequencing across workstreams Cross-Functional Coordination Partner with Account Managers after strategy is finalized to support smooth handoffs into execution Provide Operations with complete, well-organized implementation materials to minimize rework Coordinate with internal teams to anticipate regulatory, documentation, and reporting needs Assist with carrier submissions and underwriting coordination Open Enrollment & Follow-Through Track documentation, signatures, payroll backups, and compliance deliverables during and after Open Enrollment Identify employee-facing changes (e.g., new HSA/FSA vendors, plan changes) and help ensure communications, FAQs, and materials are prepared in advance Support availability of benefit materials and resources before issues arise Process & Continuous Improvement Maintain implementation checklists, workflows, and tracking tools used by Account Management and Operations Contribute to ongoing improvements in intake and implementation processes with an eye toward scalability and automation Learn and apply new tools—including AI-enabled workflows—to improve efficiency and accuracy What You'll Bring Experience & Background 3+ years of experience in employee benefits, HR operations, insurance implementations, or complex client onboarding environments Associate’s or Bachelor’s degree in a business-related field (or equivalent experience) Skills & Strengths Strong organizational and project coordination skills Comfort managing multiple deadlines and stakeholders in a fast-paced environment Familiarity with benefits administration systems, carriers, TPAs, and payroll integrations Clear written and verbal communication skills Strong attention to detail and follow-through Comfortable using Google Workspace (Gmail, Docs, Sheets) and web-based tools Self-directed and effective in a remote work environment Curious about technology and interested in using automation and AI to improve how work gets done Team-oriented, dependable, and committed to doing things the right way This is a remote position but preferred candidates will be based in San Francisco or the surrounding area. Why Join Benbase Build the Foundation of Great Client Experiences You’ll play a key role in making sure benefits strategies actually work in practice—supporting Account Managers, Operations teams, and clients through some of the most important moments in the benefits lifecycle. Learn and Grow in a Scaling Company As Benbase grows, so will this role. You’ll gain exposure to increasingly complex clients, systems, and processes, with opportunities to take on more responsibility over time. Work with Modern Tools Use modern workflows, automation, and AI-powered tools designed to reduce busywork and improve accuracy—so you can focus on meaningful operational work. Collaborative, Supportive Team Join a team that values clarity, ownership, and continuous improvement. Your work will be noticed, appreciated, and impactful. Meaningful Work Help growing companies deliver benefits that are organized, reliable, and employee-friendly. Be part of building a better way in an industry ready for change. Benefits Financial: Competitive pay starting at $77K, stock options, 401(k) with employer matching and live financial advisor support, FSA, HSA tax-saving options, company-paid life and disability. Health & Wellness: Medical insurance, Dental, Vision, $0 Telehealth, enhanced Employee Assistance Program (EAP), company-paid accident and critical illness for individuals, company contribution to your Health FSA. Work-Life: Flexible PTO, paid parental leave, home office stipend, monthly connectivity reimbursement, company contribution to your Dependent Care FSA to help with day care. Candidates from all backgrounds are encouraged to apply. We value inclusivity and diversity because they strengthen our "Human First" approach and enhance our ability to deliver exceptional benefits service. Diverse perspectives help us solve complex problems and create solutions that work for everyone. We are committed to building an equitable, welcoming team where everyone belongs. Ready to help make benefits actually work? Apply today.