BD

Lead the Rx Automation knowledge program, including governance, content quality, adoption, team coaching, and performance analytics. | Requires a bachelor's degree or equivalent and 5+ years in project management, process improvement, support operations, product support, or technical support; knowledge management and healthcare technology experience are preferred. | We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Rx Automation Customer Support Center provides remote technical support for pharmacy automation customers. The Knowledge Manager supports this mission by owning the Rx Automation knowledge management program across Service and Support, strengthening knowledge quality, associate readiness, case resolution, scalable service delivery, and continuous improvement. This role blends tactical execution, program leadership, and leadership of a small team that may scale over time to improve knowledge usability, resolution efficiency, and customer experience. Operating Model • 70% program sustainment and adoption support; 30% strategy, roadmap evolution, and continuous improvement. Specific Duties • Lead execution, stabilization, and continuous improvement of the Rx Automation knowledge program. • Maintain roadmaps, governance routines, RACIs, lifecycle processes, and program health measures. • Lead a small knowledge-focused team, with the potential to scale team size and responsibilities as program needs mature. • Own knowledge standards, templates, taxonomy, metadata, review cadence, approval workflow, and archival criteria. • Develop and maintain troubleshooting articles, decision trees, workflows, escalation criteria, and technical reference materials. • Develop adoption plans, communications, and updates that support consistent use of knowledge resources. • Partner with leaders and associates to reinforce knowledge best practices and expected behaviors. • Train and coach support staff on knowledge lifecycle expectations, content use, and contribution practices. • Create job aids, guides, and learning tools that improve adoption, consistency, and associate readiness. • Maintain dashboards and reports on knowledge health, utilization, content aging, adoption, gaps, and improvement progress. • Use data, case trends, feedback, and search behavior to identify and prioritize improvement opportunities. • Serve as the knowledge management resource for Rx Automation CSC and promote a culture of knowledge sharing. • Facilitate routines with Technical Support, Field Service, Product Support, Engineering, Training, Quality, and Operations. Administrative / Other • Timely completion of internal company documentation. • Timely completion of any Company or Department required training. • Performs other duties as assigned. Minimum Requirements • Education: Bachelor's degree or equivalent work experience • Experience: 5+ years in project management, process improvement, support operations, product support, or a technical support organization • Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint) • Core Competencies: • Strong analytical and problem-solving abilities • Excellent communication skills (written and verbal) • Demonstrated facilitation skills • Informal leadership capabilities • Program Management: Experience measuring program health, success criteria, and benefit realization • Availability: Flexibility to work varied hours as needed to support customer operations and urgent support communications • Travel: Ability to travel up to 10% Preferred Qualifications • Industry Experience: • Background in healthcare technology • Experience in pharmacy automation or related medical device fields • Operations experience in technical support environments • Specialized Experience: • Leading knowledge management programs • Technical writing and content documentation • Knowledge lifecycle governance • Information management or learning and development roles • Technical communication experience • Change Management: Proven experience driving change management initiatives, stakeholder adoption programs, training delivery, or coaching • Technical Tools: • Power BI experience for analytics and dashboard creation • Salesforce platform knowledge • Knowledge base platform experience (such as ServiceNow, Confluence, or similar) • Analytics tool proficiency • Certifications: • PMP (Project Management Professional) • KCS (Knowledge-Centered Service) certification • Knowledge management certification • Change management certification (such as Prosci) • Technical writing certification • Other relevant knowledge expertise credentials • Leadership Experience: Experience leading small teams or having team leadership responsibilities, particularly in knowledge-focused or support environments • Content Development: Experience creating troubleshooting articles, decision trees, workflows, escalation criteria, job aids, and technical reference materials At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Benefits At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: • Annual Bonus • Potential Discretionary LTI Bonus Health and Well-being Benefits • Medical coverage • Health Savings Accounts • Flexible Spending Accounts • Dental coverage • Vision coverage • Hospital Care Insurance • Critical Illness Insurance • Accidental Injury Insurance • Life and AD&D insurance • Short-term disability coverage • Long-term disability insurance • Long-term care with life insurance Other Well-being Resources • Anxiety management program • Wellness incentives • Sleep improvement program • Diabetes management program • Virtual physical therapy • Emotional/mental health support programs • Weight management programs • Gastrointestinal health program • Substance use management program • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well-being • BD 401(k) Plan • BD Deferred Compensation and Restoration Plan • 529 College Savings Plan • Financial counseling • Baxter Credit Union (BCU) • Daily Pay • College financial aid and application guidance Life Balance Programs • Paid time off (PTO), including all required State leaves • Educational assistance/tuition reimbursement • MetLife Legal Plan • Group auto and home insurance • Pet insurance • Commuter benefits • Discounts on products and services • Academic Achievement Scholarship • Service Recognition Awards • Employer matching donation • Workplace accommodations Other Life Balance Programs • Adoption assistance • Backup day care and eldercare • Support for neurodivergent adults, children, and caregivers • Caregiving assistance for elderly and special needs individuals • Employee Assistance Program (EAP) • Paid Parental Leave • Support for fertility, birthing, postpartum, and age-related hormonal changes Leave Programs • Bereavement leaves • Military leave • Personal leave • Family and Medical Leave (FML) • Jury and Witness Duty Leave Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills Primary Work Location USA NC - Durham - Roche Drive Additional Locations USA AL - Birmingham - Vestavia, USA AL - Birmingham - Vestavia, USA AZ - Nogales, USA AZ - Nogales RLI, USA AZ - Tempe BPV Building 1, USA AZ - Tempe BPV Building 2, USA AZ - Tempe BPV Building 4, USA AZ - Tempe Headquarters, USA AZ - Tucson - Valencia Road, USA CA – Brea, USA CA - El Cajon, USA CA - Irvine Laguna Canyon, USA CA - Irvine Neomend, USA CA - Irvine SenoRx, USA CA - Milpitas 135, USA CA - Milpitas 155, USA CA - Ontario, Wall Street, USA CA - Redlands Distribution Ctr, USA CA - San Diego (BDB), USA CA - San Diego (IDS), USA CA - San Diego Bldg A&B, USA CA - San Diego - Otay Mesa, USA CA - San Diego - Road to the Cure, USA CA - San Diego TC Bldg C&D, USA CA - San Jose (Reagents) {+ 84 more} Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $105,100.00 - $168,100.00 USD Annual

Represent BD Peripheral Intervention across a territory, manage its product line, deliver product in-services, and analyze customer needs to meet sales objectives. | Requires a bachelor's degree or at least four years of outside sales experience, with proficiency in product knowledge, surgical procedures, and contract administration. | We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Territory Manager - Detroit, MI Responsibilities: Represent BD Peripheral Intervention in a specific geographical area assigned by the company, and take necessary action to attain sales objectives. Sells the entire product line to current and new accounts. Informs customers of new and current pricing, backorders, and company policies. Executes comprehensive in-service of products to all concerned individuals. Informs District Manager of significant market changes and competitive activity. Analyzes customer needs and creates solutions. Completes and processes BD Peripheral Intervention reports including but not limited to: sales summary reports, expense reports, monthly product tracking reports, account targeting reports, and complaint reports in accordance with established procedures and policies. Qualifications: Bachelor's Degree in Management or related area (Preferred) or 4 or more years of outside sales experience. Two to three years outside sales experience or equivalency Product knowledge and all features and benefits of BD Peripheral Intervention products Surgical procedure knowledge, adequate to illustrate our product benefits Thorough understanding of needs/analysis selling Understands contract administration At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location USA AZ - Tempe Headquarters Additional Locations Work Shift

Install, maintain, and repair equipment at customer sites while managing assets and providing technical support. | Associate degree in engineering field, valid driver's license, proficiency in networking, and ability to travel up to 50%. | As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Position Summary: The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers. The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies. Key Deliverables and Responsibilities include: Provide service, preventive maintenance, modifications and installations of BD Life Sciences equipment at Customer sites with minimal supervision. Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs. Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc. Establish and foster positive business relationships with customers and peers Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc. Provide ongoing feedback to customers in regards to instrument repair and status. Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support Work closely with district team leads and dispatch to schedule and support customer base. Qualification: Associates degree in electrical, mechanical or similar engineering degree Computer Networking, Computer science Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication Ability to work both individually and in team setting. Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way. Willingness and ability to work different shifts, on-call, nights and weekends in case of need. Understanding of basic computer security concepts and best practices. Excellent verbal and written communication skills. Good problem-solving and critical thinking skills Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards. Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs. Must be able to lift up to 30lbs frequently and up to 70lbs infrequently Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours) Must be able to push/pull materials up to 100lbs Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy. Preferred: Biomed program preferred. Equivalent Military training acceptable. * $36 hr based on qualifications and experience* At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information $18.70 - $29.90 USD Hourly