Baptist Health South Florida

Lead development and communication of enterprise AI platform architecture and governance. | 10+ years in technology with lead architect experience in AI/ML and cloud platforms, plus healthcare regulatory knowledge. | Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in. At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: • Career growth and development opportunities, with clear pathways and ongoing support • Comprehensive health and wellness resources that go beyond traditional benefits • A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs • Tuition reimbursement to support continued learning and advancement • And so much more Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day. Description: The primary purpose of this role is to lead the development and communication of target-state architectures, roadmaps, and solutions for technologies at the product portfolio level. With time and experience, the individual in this role may support several technologies spanning multiple product portfolios and/or multiple complex architecture domains (e.g., business, application, data, infrastructure).This includes building high- quality architecture solutions as well as providing guidance on the design and establishment of architecture standards that align with current and future business needs. This role assists in the development, and maintains the architecture for assigned area and drives the adoption of new technologies. To be successful, the individual in this role must have solution architecture experience as well as an understanding of technical trends and innovation. This individual must also have a strategic thought process, business acumen, and the ability to influence leadership. The individual in this role works with little oversight and provides coaching and direction to more junior level architects on the team. The AI Architect owns overall architecture and technical governance for the enterprise AI platform and AI-enabled solutions across Baptist Health. This role is responsible for ensuring that AI capabilities are designed, governed, and operationalize in a way that is coherent, scalable and aligned with enterprise standards. Individual in this role will work in close partnership with product, AI, and cloud engineering teams to ensure enterprise AI initiatives move from architectural intent to delivered business outcomes with speed, consistency and operational confidence. Lead architect will be involved in making architecture decisions spanning, AI platform, AI services and its integration, connectivity across data and semantic layer, security and governance guardrails required to operate AI safely and responsibly in a regulated healthcare environment. The architect leads architecture conversations with business, technical and executive stakeholders, sets technical direction for engineering teams building on the platform, contributes hands-on to critical design and proof-of-concept work, and maintains Architecture Decision Records (ADRs) of Enterprise AI. Estimated salary range for this position is $137846.35 - $179200.26 / year depending on experience. Qualifications: Degrees: • Bachelors. Additional Qualifications: • Bachelor's degree in Computer Science,IT, or related field. • 10+ years' experience in technology disciplines. • Experience with architecting highly scalable & highly available systems,experience with mobile & other emerging technology trends. • Ability to synthesize conclusions from research,compare various solutions & plot complex technology roadmaps. • Broad experience across business,application, information,infrastructure & security architecture domains. • Broad experience across business analysis,product design,engineering,QA, operations & sustainment in a large corporation/enterprise environment. • Technical experience in consumer/employee facing enterprise systems. • Expertise in technical architecture,application systems design & integration in a large heterogeneous enterprise environment with hands on experience in MicroServices, Java/J2EE, XML, Websphere/Weblogic/Apache TomCat Application Server,Rules Engine, Oracle or DB2 programming methodologies. • Expert understanding of the code/coding practices. • Demonstrable analytical & problem solving skills. • Deep understanding/experience of AWS,Azure cloud computing environments & services. • Excellent communication & relationship skills, especially the ability to articulate advanced technical topics to both technical/non-technical staff. • Strong presentation skills. Key Responsibilities • Own end-to-end architecture for the enterprise AI platform across its core domains: model gateway and routing, agent orchestration and registry, context and memory services (RAG, semantic/vector, knowledge graph), data services, observability, and security/governance. • Define the multi-model strategy and routing architecture across Google Gemini Enterprise and Anthropic Claude (via Vertex AI, Bedrock, and/or direct API), including model selection criteria, cost/performance tradeoffs, failover, and vendor-neutral abstraction patterns. • Architect the agentic AI foundation: agent registry and system-of-record design, agent-to-agent (A2A) interoperability, Model Context Protocol (MCP) gateway placement and enforcement, tool-calling contracts, autonomy tiering, and human-in-the-loop approval patterns for actions with clinical, financial, or PHI impact. • Define architecture for agent and non-human identity and access management — verifiable, least-privilege, fully auditable identities and credentials for AI agents, MCP servers, and automated workloads. • Design the enterprise context and memory architecture: RAG pipelines, semantic/vector search, and knowledge graph patterns that support both conversational agents and downstream automation, with clear data governance boundaries between clinical, operational, and business data. • Define architecture patterns for integrating AI solutions with clinical systems, with particular attention to Epic EHR touchpoints, ensuring PHI handling, minimum-necessary access, and clinical safety review gates are embedded in the design rather than bolted on. • Lead design of the AI security and governance layer: data loss prevention for PHI/PII in prompts and outputs, model access controls (RBAC/least-privilege), audit logging and traceability, and alignment with HIPAA, HITECH, and applicable state and federal regulatory requirements. • Architect defenses against AI-specific threats: prompt injection, jailbreaks, indirect prompt injection through retrieved content or tool outputs, model abuse, data exfiltration via agent tool use, unsafe MCP server behavior, agent manipulation, and shadow-AI risk across the enterprise. • Establish guardrails against hallucination and unauthorized tool invocation, including content and safety filters, output validation, and hard limits on agent autonomy for high-impact actions. • Establish AI-platform observability and LLMOps standards: usage and cost telemetry, latency and quality monitoring, model evaluation frameworks, drift detection, regression suites, and incident-response playbooks for AI-specific failure modes. • Serve as the primary technical escalation point for AI architecture across the enterprise; participate in architecture review boards, AI governance committees, and executive steering forums; provide formal sign-off against Definition of Done for each platform milestone. • Author and maintain Architecture Decision Records (ADRs), reference architectures, to keep architecture decisions transparent, consistent and defensible. • Mentor and provide technical direction to AI, platform, data, and security engineers delivering against the roadmap; enforce architectural consistency across all AI workstreams and service domains. • Partner with Legal, Compliance, Privacy, and Clinical Informatics to ensure AI solution designs satisfy regulatory, ethical, and clinical safety requirements before production release. Required Qualifications • 10+ years of professional solutions architecture experience, with at least 5 years in a lead architect role designing and delivering cloud or AI/ML solutions at enterprise scale. • Hands-on experience architecting solutions on Google Cloud Platform (GCP), including IAM, networking, GKE, and Vertex AI services, working knowledge of AWS cloud (IAM, EKS/ECS, Bedrock). • Direct experience architecting or integrating enterprise deployments of Google Gemini Enterprise and Anthropic Claude (via API, Vertex AI, or Bedrock), including model routing, prompt and context management, and cost governance across multiple model providers. • Proven experience designing agentic AI systems: multi-agent orchestration, tool / function-calling contracts, agent registries, and interoperability standards (A2A, MCP, or comparable protocols). • Hands-on experience with an agent / MCP gateway (e.g., Apigee X or equivalent) as the governed control point for agent and tool traffic — routing, authN/authZ, registration and discovery, rate limiting, policy enforcement, and observability. • Strong understanding of AI / LLM security and governance: PHI and PII handling in prompts and completions, prompt-injection and jailbreak defenses, indirect injection through retrieved content, model access controls, guardrails, and audit / traceability in a regulated industry. • Experience with agent and non-human identity and access management — least-privilege, verifiable, and auditable identities and credentials for AI agents and automated workloads. • Experience with Infrastructure as Code (Terraform) and CI/CD pipeline architecture (GitHub Actions, GitLab CI, or equivalent) for deploying and governing AI services at scale. • Working knowledge of vector databases, semantic search, and knowledge graph technologies (PostgreSQL extensions, dedicated vector stores, or graph databases) supporting retrieval-augmented generation. • Understanding of distributed-systems principles — eventual consistency, failure handling, idempotency, resilience patterns — as applied to AI and agentic workloads. • Experience operating in a healthcare or other highly regulated environment, with familiarity with HIPAA and clinical data-handling requirements; direct experience with Epic or another major EHR is a strong plus. • Demonstrated experience producing Architecture Decision Records, reference architectures, and comparison / TCO analyses to drive structured, defensible technology decisions. • Excellent written and verbal communication, with the ability to present architecture decisions to executive, clinical, and technical stakeholders. • Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience. Minimum Required Experience: 10 Years EOE, including disability/vets

Maintain supply chain master data, manage project workflows, troubleshoot PeopleSoft issues, and conduct end-user training. | Bachelor's degree or 4 years equivalent experience in healthcare or supply chain, proficiency in Microsoft Office and ERP systems like PeopleSoft. | Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description: The Informatics Data Analyst 1 will demonstrate the ability to think critically and independently, while working to meet the needs of various stakeholders and end users with a positive attitude. Day-to-day workload will include maintaining supply chain master data across multiple systems, project management, and system testing. Must be able to work with large statistical data sets to perform automated uploads including Excel to component interfaces, troubleshoot and resolve complex PeopleSoft issues, and support/train end users. Trainings will consist of creating presentations and conducting live demos to train various teams throughout the organization. Additional tasks include monitoring key systems, identifying areas for process improvement, and collaborating with reporting team to develop ad-hoc reports. The analyst will maintain confidentiality and abide by all HIPPA guidelines, as necessary. Estimated salary range for this position is $67,811.64 - $88,155.13 / year depending on experience. Qualifications: Degrees: Bachelors. Additional Qualifications: Bachelors degree in business, supply chain, or relevant field and 4 years of data management experience required. Applicant may substitute at least 4 years of healthcare or supply chain related experience in lieu of a degree. Strong analytical and interpersonal skills and a demonstrated ability to resolve problems, develop partnerships, and find resolutions with varying degrees of difficulty and detail. Proven ability to multi-task, apply independent judgement in a demanding environment, and communicate complex concepts to both technical and non-technical stakeholders. Experience in PeopleSoft, or a supply chain or healthcare based ERP system is required. Experience with supply storage management solutions or vendor credentialing systems is preferred. Applicant must possess advanced knowledge of the following Microsoft Office tools: Excel, PowerPoint, Visio, and Word. Minimum Required Experience: 4 Years EOE, including disability/vets

Manage staffing schedules, payroll, inventory, business licenses, data reporting, safety programs, and support multiple leaders across business units. | Associates degree required, 4+ years administrative experience, advanced MS Office skills, excellent communication, multitasking, and healthcare regulatory knowledge preferred. | Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description: Responsible for key business functions for two or more business units including creating and maintaining staffing schedules, managing payroll, inventory management, maintenance of business licenses, managing and reporting service, clinical quality and financial data. Coordinates key functions which impact patient, staff, physician, and visitor‘s experience. Uses effective communication skills to provide support in disseminating information and assisting with education of staff. Supports operational initiatives and projects providing regular informational reports , analysis and organizing data. Coordinates Life Safety, Environment of Care programs to ensure safety of staff, patients and visitors and to ensure regulatory compliance with local, state and federal regulations. Coordinates disaster drills and training. Works collaboratively with Safety Officer as needed. Responsible for supporting multiple leaders, departments and or more than one business line. ( Diagnostic, Urgent Care, Express Care, Sleep Centers and ASCs) which may require routine travel to BHSF locations and other duties as assigned. Specific to BOS Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience.Qualifications: Degrees: • Associates. Additional Qualifications: • AA or if candidate is actively working towards Bachelor‘s degree, 60 or more equivalent credits completed. • Bachelors degree preferred and/or a combination of relative work experience preferred. • Administrative experience. • Advance computer knowledge including Power Point, MS Office and Excel. • Ability to operate office equipment and expand knowledge and learn new software. • Excellent verbal and written communication and interpersonal skills. • Must be skilled in multi-tasking, planning, critical and independent thinking. • Able to achieve results through influencing and able to maximize efficiencies while supporting fast pace work environment which may include multiple locations and leaders. • Experience with healthcare regulatory agencies preferred. Minimum Required Experience: 4 Years EOE, including disability/vets

Lead software engineering teams to develop, configure, and maintain integrated business and enterprise application solutions while providing strategic oversight and roadmap recommendations. | 10+ years of engineering leadership experience, expertise in modern programming languages, enterprise integration platforms, microservices, cloud-native architectures, security standards, Agile methodologies, and strong interpersonal and project management skills. | The primary purpose of this role is to lead a team (or teams) of software engineers in the development, configuration and modification of integrated business and/or enterprise application solutions. This includes providing oversight of the implementation and maintenance of business and enterprise software solutions to ensure successful deployment of released applications. This individual also provides insight and recommendations to inform the roadmap and overall health and care of the larger portfolio. This is a leader of people who clears obstacles for his/her team while empowering and enabling others to solve complex technical and business problems. To be successful, the individual in this role must bring a strong combination of business and technical acumen and be able to provide solutions that balance the unique needs of both the business and TechnologyEstimated salary range for this position is $167553.35 - $217819.36 / year depending on experience. Degrees: • Bachelors. Additional Qualifications: • Bachelor's degree in Engineering, Computer Science or related field. • 6 years experience with Engineering People Leadership and Development or related. • Deep knowledge and understanding of emerging trends in software engineering. • Expertise with automation, monitoring and log analysis tools to manage operations. • Strong development background in modern programming languages (Java, C#, Python, or Node.js). • Deep expertise in API design, development, and lifecycle management • Hands-on experience with at least one enterprise integration platform (e.g., MuleSoft, AWS Integration Services, Google Cloud Integration Services, Apigee, Boomi etc.) • Familiarity with event-driven architectures, message brokers (Kafka, AWS EventBridge, Google Pub/Sub), and streaming platforms. • Solid understanding of microservices architecture, containerization (Docker, Kubernetes), and cloud-native integration patterns. • Knowledge of security standards and best practices for integrations (OAuth, JWT, TLS, API security, data privacy). • AI/ML Integration Experience and Familiarity with autonomous/agentic AI frameworks is a plus • Exposure to DevOps/CI-CD practices, monitoring, and observability for integrations • Strong working experience in Scrum methodologies with detailed insight into Agile processes and ceremonies. • Strong communication, project management and analytical skills. • Deep understanding of application security, web applications, and modern techniques for building software. • Exceptional interpersonal skills: written and verbal, in person and remote. • You have the ability to build strong partnerships at all levels of our team, and have proven leadership skills in listening, influencing, and coordinating. • Knowledge of professional software engineering practices and best practices for the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations. • Demonstrated experience in leading and managing an engineering team to build and operate cloud services in a public cloud platform. Minimum Required Experience: 10 years

The incumbent will be responsible for requesting, following up, obtaining, and validating authorizations/referrals/notifications with appropriate codes. This position requires meeting individual quality metrics and coordinating patient flow within a call center environment. | Candidates should have a minimum of 2 years of experience in validating/obtaining authorizations with insurance payers. An Associate's Degree is preferred, along with knowledge of healthcare regulations and excellent customer service skills. | Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description: The incumbent will be responsible to request, follow-up, obtain, and validate authorizations/referrals/notifications with appropriate CPT and ICD-10 codes, within the appropriate timelines. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Qualifications: Degrees: High School,Cert,GED,Trn,Exper. Additional Qualifications: For internal staff: A minimum of 2 years experience in validating/obtaining authorizations with insurance payers and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds all Individual Performance Standards for at least the most recent 6 months. Exceeds departmental KPIs and is cross trained in multiple areas/product lines to substitute all staff positions as needed. For external staff: Associates Degree preferred with 2 years experience in validating/obtaining authorizations with insurance payers, or 3 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, Medicare coverage structure, including medical necessity compliance guidelines. Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish/Creole. Minimum Required Experience: EOE, including disability/vets