Bank of America

Design, analyze, execute, and support program initiatives with robust reporting, data integrity maintenance, and governance tracking. | Manage multiple priorities with strong organizational skills, MS Office proficiency, and at least two years of analytical experience. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications. This role supports Financial Center Strategic Operations by producing and analyzing large data sets, validating operational reporting, and ensuring data integrity for enterprise initiatives. The position requires strong technical skills, constructing business narratives through data visualization and presentations, attention to detail, and the ability to execute complex data workflows while delivering exceptional partner support and operational risk awareness. Responsibilities: Produce, validate, and analyze operational reports (weekly, monthly, quarterly, annually) for metrics such as CTR, MIS, CIP, Cash Compliance, Balancing Accuracy, and Performance Losses Conduct trend analysis and root cause investigations to support strategic planning and risk mitigation Maintain data integrity across operational reporting platforms and ensure timely delivery of insights Build dashboards, presentations and visualizations to support executive decision-making Collaborate with cross-functional teams to implement process improvements based on findings Ensure compliance with data governance and risk management standards Deliver high-quality partner support, problem resolution, service/product knowledge, cross channel collaboration Manage end-to-end routines and governance tracking of deliverables Perform ad-hoc data analysis with rapid turnaround and high accuracy Convert complex data narratives into executive presentations that support decision making Required Qualifications: Ability to effectively juggle multiple high-priority activities concurrently Build relationships and think critically about people, process, and technology opportunities Proficiency in MS Office Suite (Word, Excel, PowerPoint, SharePoint) Excellent verbal, written, and listening skills; integrity and ability to work as part of a team Strong organizational, time management, and teamwork skills Strong analytical, negotiation, and problem-solving skills Attention to detail and ability to escalate issues appropriately Familiarity with executive level reporting and operational compliance metrics 2 years of reporting/analytical experience Desired Qualifications: Aptitude in generating business narratives through data visualizations and presentation materials Technical aptitude (Alteryx, Tableau, PowerQuery, MS Power Platform, SharePoint Integration) 5+ years of experience in banking Strong interest in process improvement, cross-line of business partnerships, and managing risk Bachelor’s Degree in Business, Data Science, or related field Minimum Education Requirements: Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400) Pay and benefits information Pay range $73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Lead strategy development and execution for supplier relationships and cost efficiencies in a global program. | 3-5 years travel industry experience managing hotels and airlines with strong supplier management, negotiation, and analytical skills. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments. The Americas Travel Manager is a Senior Group Operations Manager on the Corporate Travel Services team, part of the Chief People Organization, responsible for developing and executing the strategy across key travel categories—including airlines and hotels—to deliver a best‑in‑class travel program for employees worldwide. This leader will manage strategic supplier relationships, drive contract negotiations, oversee program performance, and partner closely with internal stakeholders to enhance traveler experience, ensure policy compliance, and deliver measurable cost efficiencies. The role requires strong analytical capability, executive‑level communication, and the ability to thrive in a fast‑paced, matrixed environment while driving strategic initiatives end‑to‑end. Responsibilities: Lead development and execution of strategies across airline and hotel programs Manage key supplier relationships, ensuring service quality and compliance with corporate standards Negotiate commercial terms and manage contracting processes in partnership with Sourcing/Procurement and the agency teams Partner with travel operations peers to drive continuous improvement, service Collaborate with business stakeholders, travel operations, senior executives, and cross functional teams to meet evolving business needs Address and resolve stakeholder escalations using strategic problem solving and creative solutions Support global and regional travel policy governance, compliance monitoring, and reporting Provide regular performance updates, analytics, and insights to senior leadership. Benchmark, analyze, and report on travel spend, compliance, and supplier performance Leverage travel management systems, reporting tools, and data visualization to drive insights and decision making Support implementation of new travel technologies, tools, and product launches Required Qualifications: 3-5 years of experience working with or in the travel industry, preferably with expertise in managing hotels and airlines Demonstrated success in supplier relationship management, contract negotiation, and strategic sourcing Strong analytical skills with experience conducting cost/spend analyses and presenting insights to senior stakeholders Excellent communication, interpersonal, and executive presentation skills Experience managing cross functional teams and leading complex projects in a matrixed global organization. High attention to detail with the ability to manage multiple priorities under tight deadlines Proficiency with travel management systems, reporting/analytics tools, and Microsoft Office applications Desired Qualifications: Bachelors degree or equivalent work experience Deep knowledge of travel industry trends, global market dynamics, and emerging travel technologies Experience working for or directly with airlines, hotel chains, or travel suppliers Strong project management background with proven ability to drive change initiatives Ability to work effectively in unique situations and consistently improve end to end travel processes Skills: Customer Service Management Regulatory Compliance Risk Management Stakeholder Management Talent Development Business Operations Management Change Management Customer and Client Focus Decision Making Relationship Building Business Process Analysis Strategic Thinking Strategy Planning and Development Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Managing finance system projects, collaborating with senior management, and overseeing project deliverables. | Experience in project management, finance systems, change management, and stakeholder engagement at a senior level. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a portfolio of projects which enhance Finance systems and solutions across several lines of business (LOB) in compliance with applicable Enterprise and Chief Financial Officer Group policies. Key responsibilities include working directly with senior management of Finance and/or LOBs for strategic planning. Job expectations include overseeing the day-to-day project activities and having active involvement in the review and delivery execution of project deliverables. Responsibilities: Reviews and executes project deliverables while working closely with various partners and user community Works with leadership and/or line of business to set strategic direction of the project Assists leadership in the development of solution strategies Demonstrates strong subject matter knowledge about existing financial solutions and processes within scope of responsibility Adheres to Chief Financial Officer Group's Change Management Governance and Controls Requirements Requires an understanding of Finance, Accounting, Technology, and Project Management CFO Change Management Responsibilities: Manages programs and/or projects sponsored by multiple CFO Executive teams Drives Change involving General Ledger and other financial systems and processes, including Accounting Methodologies, Regulatory Mandates, Tax, SOX Controls etc. Engages across the CFO organization to identify and address Change impacts; key partnerships include Chief Accounting Officer organization (Global Financial Control), Corporate Treasury, CFO Data Management, Business Finance Officers and Controllers Aligns with LOB-driven programs to represent CFO impacts and interests Partners across a Global team to deliver on program and project requirements Skills: Change Management Collaboration Program Management Project Management Strategy Planning and Development Business Acumen Business Case Analysis Consulting Scenario Planning and Analysis Stakeholder Management Business Analytics Presentation Skills Process Management Process Performance Measurement Reporting Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Engaging clients in banking transactions, educating on self-service tools, and building client relationships. | High school diploma or GED, cash handling experience, and ability to work flexible hours. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client • Collaborates effectively to get things done, building and nurturing strong relationships • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives • Is confident in identifying solutions for new and existing clients based on their needs • Communicates effectively and confidently and is comfortable engaging all clients • Has the ability to learn and adapt to new information and technology platforms • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) • Applies strong critical thinking and problem-solving skills to meet clients' needs • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Efficiently manages time and capacity • Focuses on results while acting in the best interest of the client • Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance​ Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals • Six months of cash handling experience • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - MD - Bowie - 6880 Race Track Rd - HILLTOP PLAZA BC (MD4790) Pay and benefits information Pay range $25.00 - $27.88 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Driving operational performance, risk management, and team leadership within a financial services environment. | Requires 5+ years of management experience, risk and process management skills, and ability to manage large teams across geographies. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. Make recommendations on improvements and processes in partnership with process owners and enterprise resources. Trusted advisor to Region leadership team in driving the strategy, managing day to day operational performance and reducing variability. Focused on risk and controls inspection, supervision and oversight, including direct management of a team. Serves as primary risk leader in region. Responsibilities: • Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation. • Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability. • Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations. • Analyze and address data from various sources to drive operational excellence and risk mitigation. • Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals. • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork. Required Qualifications: • 5+ years of people management experience • Experience managing large geography • Up to 60% travel required • Proactively builds trusted relationships with key partners/clients • Ability to be a change agent and work in a fast-paced environment • Assess and learn partner's business, priorities, and challenges followed by execution • Ability to attract, recruit and retain an effective operations team • Exercises good judgment and experience to make timely and effective decisions • Communicates effectively at all levels • Communicates strategic business plans and tactical goals to team members • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results • Collaborates effectively to build and nurture strong relationships in a matrix environment. • Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. • Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. • Proficiency in computer skills and professional programs (for example, Microsoft Office) Skills: • Undergraduate degree • Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded • Experience with risk mitigation, operational excellence and process management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400), US - WA - Seattle - 401 Union St - Rainier Square (WA1510), US - WA - Tacoma - 1201 Pacific Ave (WA9201) Pay and benefits information Pay range $131,900.00 - $168,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Drive operational processes, analyze performance, and manage risk in a regional setting, serving as a trusted advisor to leadership. | Requires 5+ years of people management experience, large geographic management, and skills in risk mitigation, operational excellence, and process management. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. Make recommendations on improvements and processes in partnership with process owners and enterprise resources. Trusted advisor to Region leadership team in driving the strategy, managing day to day operational performance and reducing variability. Focused on risk and controls inspection, supervision and oversight, including direct management of a team. Serves as primary risk leader in region. Responsibilities: Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation. Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability. Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations. Analyze and address data from various sources to drive operational excellence and risk mitigation. Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork. Required Qualifications: 5+ years of people management experience Experience managing large geography Up to 60% travel required Proactively builds trusted relationships with key partners/clients Ability to be a change agent and work in a fast-paced environment Assess and learn partner’s business, priorities, and challenges followed by execution Ability to attract, recruit and retain an effective operations team Exercises good judgment and experience to make timely and effective decisions Communicates effectively at all levels Communicates strategic business plans and tactical goals to team members Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results Collaborates effectively to build and nurture strong relationships in a matrix environment. Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. Proficiency in computer skills and professional programs (for example, Microsoft Office) Skills: Undergraduate degree Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded Experience with risk mitigation, operational excellence and process management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400), US - WA - Seattle - 401 Union St - Rainier Square (WA1510), US - WA - Tacoma - 1201 Pacific Ave (WA9201) Pay and benefits information Pay range $131,900.00 - $168,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Manage complex client relationships, analyze financial data, and collaborate across banking teams to deliver financial solutions. | Experience in commercial lending, business development, and portfolio management, with the ability to interpret financial statements and industry trends. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing advice and valuable financial solutions to complex Business Banking clients and prospects. Key responsibilities include serving as the primary point of contact/trusted advisor and acquiring, deepening, and maintaining profitable relationships, collaborating with teammates and facilitating client relationships with Product Specialists. Job expectations include having knowledge of the bank's products and services in order to identify cross-selling opportunities and increase overall client satisfaction. Responsibilities: Manages an extensive portfolio of complex clients and prospects with annual revenues of $20-50 million and helps companies save, borrow, and invest for their current and future needs Acquires, deepens, and maintains profitable client relationships through sales, prospecting and enhancing existing relationships Understands and interprets financial and cash flow statements to assess and analyze financial conditions of companies and industry trends Collaborates with local market stakeholders and teammates throughout the bank, including Investment Banking, Foreign Exchange, and Wealth Management and facilitates client relationships with Product Specialists in Credit, Treasury Management, and Merchant Services in order to design and deliver financial solutions to clients and prospects Leads and facilitates dialogue with a variety of complex clients and prospects regarding topics such as the client and prospect industry, alternative capital structures, and general business issues Coaches and mentors peers, while utilizing leadership skills Adapts to changes in sales practices and broader market and industry conditions as needed Required Qualifications: Minimum of five years of experience in commercial lending, business development, commercial credit and portfolio management in business banking or middle market sector Experience managing an extensive portfolio of clients with annual revenues of $20-$50 million Proven track record of sales, prospecting new business and enhancing existing relationships Ability to understand and interpret financial statements and cash flow analysis to assess and analyze financial conditions of companies and industry trends Desired Qualifications: Bachelor's degree in business, finance, economics or related field or equivalent relevant work experience Skills: Business Development Client Experience Branding Client Management Client Solutions Advisory Relationship Building Account Management Financial Analysis Leadership Development Loan Structuring Referral Identification Credit Documentation Requirements Pipeline Management Referral Management Regulatory Compliance Risk Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842) Pay and benefits information Pay range $140,000.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Managing operational processes, risk mitigation, and team development within a financial services environment. | Requires 5+ years of management experience, risk mitigation skills, and ability to manage large teams across geographies. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. Make recommendations on improvements and processes in partnership with process owners and enterprise resources. Trusted advisor to Region leadership team in driving the strategy, managing day to day operational performance and reducing variability. Focused on risk and controls inspection, supervision and oversight, including direct management of a team. Serves as primary risk leader in region. Responsibilities: • Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation. • Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability. • Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations. • Analyze and address data from various sources to drive operational excellence and risk mitigation. • Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals. • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork. Required Qualifications: • 5+ years of people management experience • Experience managing large geography • Up to 60% travel required • Proactively builds trusted relationships with key partners/clients • Ability to be a change agent and work in a fast-paced environment • Assess and learn partner's business, priorities, and challenges followed by execution • Ability to attract, recruit and retain an effective operations team • Exercises good judgment and experience to make timely and effective decisions • Communicates effectively at all levels • Communicates strategic business plans and tactical goals to team members • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results • Collaborates effectively to build and nurture strong relationships in a matrix environment. • Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. • Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. • Proficiency in computer skills and professional programs (for example, Microsoft Office) Skills: • Undergraduate degree • Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded • Experience with risk mitigation, operational excellence and process management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400), US - WA - Seattle - 401 Union St - Rainier Square (WA1510), US - WA - Tacoma - 1201 Pacific Ave (WA9201) Pay and benefits information Pay range $131,900.00 - $168,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Leading operational excellence, risk mitigation, and team management in a financial services environment. | Requires 5+ years of management experience, risk mitigation expertise, and ability to manage large teams across geographies, with a focus on operational processes and data analysis. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. Make recommendations on improvements and processes in partnership with process owners and enterprise resources. Trusted advisor to Region leadership team in driving the strategy, managing day to day operational performance and reducing variability. Focused on risk and controls inspection, supervision and oversight, including direct management of a team. Serves as primary risk leader in region. Responsibilities: • Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation. • Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability. • Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations. • Analyze and address data from various sources to drive operational excellence and risk mitigation. • Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals. • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork. Required Qualifications: • 5+ years of people management experience • Experience managing large geography • Up to 60% travel required • Proactively builds trusted relationships with key partners/clients • Ability to be a change agent and work in a fast-paced environment • Assess and learn partner’s business, priorities, and challenges followed by execution • Ability to attract, recruit and retain an effective operations team • Exercises good judgment and experience to make timely and effective decisions • Communicates effectively at all levels • Communicates strategic business plans and tactical goals to team members • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results • Collaborates effectively to build and nurture strong relationships in a matrix environment. • Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. • Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. • Proficiency in computer skills and professional programs (for example, Microsoft Office) Skills: • Undergraduate degree • Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded • Experience with risk mitigation, operational excellence and process management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400), US - WA - Seattle - 401 Union St - Rainier Square (WA1510), US - WA - Tacoma - 1201 Pacific Ave (WA9201) Pay and benefits information Pay range $131,900.00 - $168,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Managing territory development, client acquisition, and complex deal execution within the HENFP sectors in the Southeast US. | 5+ years of field sales experience in credit deals, strong client management, and knowledge of healthcare and not-for-profit sectors. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The associate at this level will be a Senior Financial Sales Specialist responsible for handling all aspects of territory development and client management within the Southeast region of the US focusing on Healthcare, Private Education and Not for Profits (HENFP). Associate will possess prospecting, client acquisition, client development, relationship management, execution skills and tax exempt capital knowledge. Individual must demonstrate ability to create and execute a complex territory management plan to bring a unique “Medium Term Capital” alternative to market while complying with all Bank, Municipal Advisory and Lobbying regulations. Direct sales role located in Southeast US including states of GA, NC, TN, FL. Serve goals of HENFP Bank teams (client acquisition, solutions per relationship, calling) Territory development, deal creation, solutions selling, negotiation and closing skills Develop and foster relationships with internal teams: Credit, Risk, Documentation, Legal, Pricing, Syndication and Marketing. Compliant focus on external NFP/501c3 centers of influence (COI’s): Financial Advisors, legal counsel, accounting firms, equipment vendors, IT Lessors which are required to identify, create, develop and close qualified opportunities Required Skills: 5+ years field sales experience creating, structuring and negotiating credit deals. A proven track record of success with healthcare and other not for profit sectors. Self-starter with successful track record developing prospects in target HENFP sectors Client Management skills – HENFP Bank, clients, prospects and COI’s Effective communication skills (oral and written) along with group presentation finesse History of working within a complex framework of structured internal and external organizational teams. Detailed deal management skills and ability to meet deadlines. Ability to meet multiple goals: Volume, Fee, Spread, New Clients, Calling, Compliance Thorough understanding of complex pricing and transaction structuring – taxable loans, leases and tax exempt loans; SuperTrump experience preferred Understanding of financial and accounting concepts (Financial Statements, ASC 842) Healthcare industry knowledge – HITECH Act, EMR, ACA, DIC’s, ASC’s, JV’s, etc. Bachelor’s degree or equivalent work experience, MBA preferred. Travel – 50-75% Shift: 1st shift (United States of America) Hours Per Week: 40 Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Managing end-to-end delivery of finance system projects, coordinating cross-team activities, and ensuring project success. | Experience in project management, finance or technology solutions, stakeholder engagement, and change management. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a portfolio of projects which enhance finance systems and solutions across the business in compliance with applicable policies. Key responsibilities include executing on project work that may include Technology and People-Process change and/or Automation leveraging emerging technology. Job expectations include overseeing the day-to-day project activities and having active involvement in the review and delivery execution of project deliverables including project planning, business analysis, testing and business operational readiness. Responsibilities: Reviews and executes deliverables for all phases of the project while working closely with various partners and user community Works with leadership and/or line of business to set strategic direction of the project Assists leadership in the development of solution strategies Demonstrates strong subject matter knowledge about existing financial solutions and processes within scope of responsibility Adheres to Chief Financial Officer Group's Change Management Governance and Controls Requirements Requires an understanding of Finance, Accounting, Technology, and Project Management Ledger Program Specific Responsibilities: Manager of E2E delivery of target solution for a specific workstream including identifying scope, schedule, milestones and deliverables Assigns and Manages workstream activities and task ownership across the cross-team (Business, Tech, Vendor leads) Works the EPMO WS Lead to complete all weekly and monthly Program Deliverables; updates to Program Activity Tracker, Workstream 4-Block, Works with cross-team leads to document, manage and escalate risks, issues and required decisions Presents the status of the Workstream in the bi-weekly status meetings Coordinates the Workstream status with the Accountable Executives and Program Leadership (CPMO) prior to monthly Operating and SteerCo meetings Works with cross-team leads to prepare and present formal Decision/Design/Change Controls in the Design & Change Control Council (DCCC) Manages Change Workstream Analysts assigned to their WS and future resource requirements Skills: Change Management Collaboration Program Management Project Management Strategy Planning and Development Business Acumen Business Case Analysis Consulting Scenario Planning and Analysis Stakeholder Management Business Analytics Presentation Skills Process Management Process Performance Measurement Reporting Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540) Pay and benefits information Pay range $124,000.00 - $180,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Supporting operational goals through reporting, system issue resolution, and process automation, with a focus on risk mitigation and client support. | Experience in investigations, risk management, and operational support within financial services, with strong analytical and communication skills. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description: This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers to ensure employees are ready to serve clients. Key responsibilities include creating, analyzing, and automating business reporting to identify risks and trends, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong working knowledge of the business unit’s operations and keen risk management focus. Enterprise Responsibilities: Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.) Remediates complex system issues escalated by Business Support Lead II's Designs and maintains SharePoint, creating workflows to simplify processes Assists operations with performance analysis to address outliers Partners with technology and platform engineering to test system impacts of planned updates Enterprise Skills: Access and Identity Management Critical Thinking Problem Solving Research Technical Troubleshooting Adaptability Attention to Detail Business Operations Management Influence Prioritization Administrative Services Business Acumen Planning Reporting Written Communications LOB Job Description: The Consumer At-Risk Persons Operations Support Lead III is responsible for supporting ARP managers in a leadership capacity of the day-to-day management of ARP Investigators, RAs, and Reporters. LOB Responsibilities: Responsibilities include but are not limited to: Entering time adjustments into IEX/MOC Pipeline/queue management, assigning cases Review pending actions to ensure timely resolution Coordinate employee engagement events Call listening Reviewing and mediating complaint submissions Quality defect coaching Onboarding new hires Collaborating on procedure updates, training materials, and communications Support implementation of operational excellence Review and approve account closure requests Handle call/case escalations Manage system access requests LOB Skills: Analytical Thinking Time Management Strong attention to detail Adaptability Decision Making Required Qualifications: 1+ years of current Client Protection At-Risk Persons Investigations experience Possess strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information. Multi-task, including researching information through multiple systems, to make judgmental decisions based on the data reviewed. Demonstrate a strong sense of urgency and can work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience Manage time and capacity Ability to learn and adapt to new information Handle case & call escalations, including complaint management as applicable Adapt to a fast paced/changing environment; flexible to balance multiple needs and competing priorities; and comfortable working with ambiguity. Maintain risk focus, sound judgment, and ability to make meaningful decisions. Exhibit critical thinking, high energy, and intellectual curiosity. Ability to maintain absolute discretion and confidentiality as applicable Organized with the ability to meet deadlines and handle multiple priorities with a sense of urgency. Demonstrate excellent interpersonal, leadership and oral/written communication skills. Ability to work both independently and in a team environment with a focus on high quality execution. Desired Qualifications: Proven strong analytical and communication skills Experience with Tableau reporting Bachelor’s degree in a related field or equivalent work experience is preferred. 5+ years’ experience conducting investigations, preferably in the area of financial crimes, At-Risk Persons, fraud, or the financial industry In depth knowledge and experience with Consumer products and services, and applicable compliance rules and regulations Interaction with Front/Second Line Units & Customers/Clients Excellent Time Management skills / ability to pivot direction Risk Mindset - identifies gaps, provides solutions, acts with sense of urgency Demonstrated personal commitment and drive to succeed, able to self-motivate Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Support and manage a financial center, drive operational excellence, and foster a client-centric environment. | Experience in leadership, customer service, financial acumen, and team management, with a high school diploma or equivalent. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively. Responsibilities: • Operates as a back up financial center leader within a market • Manages client traffic, engaging and appropriately routing clients, and fostering client retention • Manages business results through formalized management routines and coaching • Creates a world class client experience environment • Manages market-level initiative prescribed by market leaders • Drives operational excellence Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. • Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. • People Manager & Coach: Knows and develops team members through coaching and feedback. • Financial Steward: Manages expenses and demonstrates an owner’s mindset. • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. Required Qualifications: • 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability • Proven record of balancing risk and making sound decisions while achieving business goals • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills • Proficiency in computer skills and professional programs (for example, Microsoft Office) • Must be able to work weekends and/or extended hours and travel to any financial center within the defined market Desired Qualifications: • 1+ years of management experience including hiring, coaching and developing direct reports • Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality • Bachelor’s Degree in related field • Bilingual (fluent verbal and written) Skills: • Coaching • Customer Service Management • Customer and Client Focus • Performance Management • Talent Development • Business Operations Management • Recruiting • Result Orientation • Risk Management • Sales Performance Management • Inclusive Leadership • Leadership Development • Prioritization • Problem Solving • Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

Manage and deepen relationships with small business clients, provide financial solutions, and drive sales growth. | Experience in financial services or B2B sales, ability to analyze financial statements, and strong communication skills. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing comprehensive financial solutions to small businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the small business customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources. Job expectations include opening core small business accounts while adhering to procedural guidelines. Responsibilities: Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture Required Qualifications: Proven success in consultative sales in financial services or in business-to-business sales Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers Is passionate about outside sales and enjoys spending time prospecting Wants to enhance existing relationships and exceed sales goals Can analyze financial conditions of clients and industry trends Can understand and interpret financial statements and cash flow analysis Has excellent communication skills and demonstrated leadership ability Enjoys partnering and negotiating with a team of bank employees to solve client issues Demonstrated management of a client portfolio with focus on relationship development and deepening Thorough knowledge of small business financial products and services Familiarity with CRM platforms and other banking systems Desired Qualifications: Community leadership Strong computer skills with an ability to multitask in a demanding environment Undergraduate degree in business, finance or economics preferred or seven years relevant work experience Skills: Client Experience Branding Client Management Client Solutions Advisory Customer and Client Focus Pipeline Management Credit Documentation Requirements Financial Analysis Oral Communications Prioritization Written Communications Coaching Interpret Relevant Laws, Rules, and Regulations Prospecting Risk Management Minimum Education Requirement: High School Diploma/GED or equivalent work experience Shift: 1st shift (United States of America) Hours Per Week: 40 Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Managing small business client relationships, providing financial solutions, and driving sales growth. | Experience in financial services or B2B sales, ability to analyze financial statements, and strong communication skills. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing comprehensive financial solutions to small businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the small business customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources. Job expectations include opening core small business accounts while adhering to procedural guidelines. Responsibilities: Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture Required Qualifications: Proven success in consultative sales in financial services or in business-to-business sales Ability to demonstrate examples of improving specific businesses financial outcomes by interpreting financial statements and recommending specific levers Is passionate about outside sales and enjoys spending time prospecting Wants to enhance existing relationships and exceed sales goals Can analyze financial conditions of clients and industry trends Can understand and interpret financial statements and cash flow analysis Has excellent communication skills and demonstrated leadership ability Enjoys partnering and negotiating with a team of bank employees to solve client issues Demonstrated management of a client portfolio with focus on relationship development and deepening Thorough knowledge of small business financial products and services Familiarity with CRM platforms and other banking systems Desired Qualifications: Community leadership Strong computer skills with an ability to multitask in a demanding environment Undergraduate degree in business, finance or economics preferred or seven years relevant work experience Skills: Client Experience Branding Client Management Client Solutions Advisory Customer and Client Focus Pipeline Management Credit Documentation Requirements Financial Analysis Oral Communications Prioritization Written Communications Coaching Interpret Relevant Laws, Rules, and Regulations Prospecting Risk Management Minimum Education Requirement: High School Diploma/GED or equivalent work experience Shift: 1st shift (United States of America) Hours Per Week: 40 Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Provide front-line technical support to employees, troubleshoot hardware and software issues, and maintain IT infrastructure. | Support Windows 11, Office 365, hardware, and mobile devices; support Active Directory and network fundamentals; deliver excellent customer service. | Job Description: Job Title: Employee Technology Support Engineer Corporate Title: Up to Assistant Vice President Location: Belfast Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast – A City of Opportunity and Innovation We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking. About Bank of America in Belfast Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system. Role Description: This is an exciting opportunity to join our band new office in the City Quays area of Belfast. A dynamic new team is launching in Belfast within a leading banking institution, bringing fresh energy and innovation to the heart of the city’s growing financial services sector. As an Employee Technology Support Engineer, you will play a pivotal role in shaping the bank’s future, combining cutting‑edge technology with deep industry expertise to drive smarter, more customer‑focused solutions. With Belfast’s vibrant talent pool and collaborative culture, the new team is poised to become a hub of creativity, problem‑solving, and forward‑thinking strategy—setting the stage for exciting opportunities and meaningful impact across the organisation. The Employee Technology Support Engineer is a critical role within our technology team, responsible for providing exceptional front-line technical support to all Bank of America employees, spanning both our front and back-office operations. As an Employee Technology Support Engineer, you will be responsible for supporting users in an elevated desktop support role. Key responsibilities include acting as a seasoned contributor to perform complex technical problem resolution of operating systems, applications, and hardware. including effectively supporting organisational needs to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy. Responsibilities: • You will be a key player in ensuring the smooth and efficient functioning of our IT infrastructure, directly impacting employee productivity and our ability to serve clients effectively. • You will be a highly motivated, customer-focused problem-solver with a technical background and excellent communication skills. • Support a diverse employee base across both Back-office and Front-office. Understand the specific technology needs and urgency levels of each group. • Install, configure, and maintain a variety of hardware and software. This includes deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs. • Log, track, and prioritize all support requests using our ticketing system. Ensure detailed and accurate documentation of all troubleshooting steps and resolutions. • Provide basic training and guidance to employees on the use of new hardware, software, and security protocols. • Adhere to all Bank of America security policies and compliance regulations. Ensure all devices and applications are configured to meet security standards. This includes performing regular security patches and updates. • Work closely with technology partners, including networks, application support, and cybersecurity, to escalate and resolve complex issues. • Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options. What we are looking for: • Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Good understanding of Active Directory, Group Policy, and user account management. • Good knowledge of network fundamentals. • Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP.), and printers. • Experience supporting mobile devices (iOS/Android) and MDM solutions. • A commitment to providing excellent customer service with a positive, professional, and patient demeanour. • Good analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly. • Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment. • A collaborative mindset with a willingness to share knowledge and assist colleagues. Skills that will help: • Experience in working in a large tech/finance org • Experience with Linux operating systems • Familiarity with collaboration platforms beyond Microsoft Teams (Zoom, Webex). Benefits of working at Bank of America UK • Private healthcare for you and your family • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc • Use of a flex fund to use towards benefits • Access to an emotional wellbeing helpline, and virtual GP services • Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood • Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Provide guidance on information security policies, assess security controls, and collaborate with business units to manage security risks. | Requires 10+ years in information security or payments technology, with expertise in security controls, risk management, and relevant compliance frameworks. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This Senior Information Security Officer will be a member of the Business Information Security Office (BISO) organization. This role will align to the Global Payment Solutions organization, and supporting Technology and Operations teams, and will work closely with these Front-Line Units (FLUs) to securely deliver against the respective strategies and within risk appetite. This role will engage various levels across the FLUs and requires a deep understanding of the business to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls. 10+ Minimum Years of Experience Required Qulifications: • Information Security and/or Payments Technology professional with 10+ years’ experience • 7+ years of risk management experience with proven ability to effectively apply risk principles to challenging business situations • 3-5 years experience evaluating cyber security controls and providing guidance for application, platform or distributed computing platforms, as well as global regulatory and industry compliance control frameworks and requirements (e.g., HIPAA, SWIFT CSP, PCI DSS, etc.) • Subject matter expertise in network and application security, vulnerability testing, authentication services, cryptography and key management and development of risk appetite • Experience with information security and/or architecture for a variation of technology types, including messaging, API gateways, and core payment rails • Knowledge in Windows, Midrange and Mainframe Platforms with emphasis on security and access controls • Exceptional executive presentation and communication skills, and a strong aptitude at influencing and problem resolution skills • Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding • Strong leadership skills and qualities which enable you to work with peers and various levels of management Desired Qualifications: • Bachelors and/or Master’s degree in Computer Science, Information Technology or related field Scale/Scope • Contribute to the ongoing information security initiatives and improvements development, implementation and maintenance of information security for FLU/Ops • Serves as an Information Security subject matter expert and participates in the development, implementation and maintenance of information security for FLU/Ops • Provides guidance and advocacy regarding the prioritization of investments that impact information security • Advises management on risk issues related to information security and recommends actions in support of the bank's wider risk management and compliance programs • Monitors information security trends internal and external to the bank and keeps leadership informed • Manages quality control and reporting • Ensures compliance with policies and laws Risk Management • Drives GIS/FLU/Ops risk deliverables • Collaborates with risk partners on info security critical priorities • Participates in senior FLU/Ops specific Risk Management & Business Continuity Routines • Identifies and measures global information security (GIS) controls on most critical business processes or channels Leadership/Strategy • Ability to build strong Partner relationships with peer technology groups and supported FLU/Ops • Supports the triage process with the client and helps them understand the GIS support structure • Drives required risk culture and partnership with peer technology teams and supported FLU/Ops • Participates in key operating routines to drive information security risk strategy Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $141,700.00 - $202,700.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Provide guidance on information security topics, policies, and controls for a financial institution, ensuring compliance and risk mitigation. | Requires over 10 years of experience in information security or payments technology, with specific technical expertise and risk management skills, which do not match your communications-focused background. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! *** PROFESSIONAL FLUENCY IN ENGLISH, SPANISH AND PORTUGUESE HIGHLY DESIREABLE*** This Senior Information Security Officer will be a member of the Business Information Security Office (BISO) organization. This role will align to the Global Payment Solutions organization, and supporting Technology and Operations teams within our South and North American regions. This role will work closely with these Front-Line Units (FLUs) and LATAM and Canada Country Executives to securely deliver against the respective strategies and within risk appetite. This role will engage various levels across the FLUs and requires a deep understanding of the business to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls. 10+ Minimum Years of Experience Required Qualifications: • Information Security and/or Payments Technology professional with 10+ years’ experience • 7+ years of risk management experience with proven ability to effectively apply risk principles to challenging business situations • 3-5 years experience evaluating cyber security controls and providing guidance for application, platform or distributed computing platforms, as well as global regulatory and industry compliance control frameworks and requirements (e.g., HIPAA, SWIFT CSP, PCI DSS, etc.) • Subject matter expertise in network and application security, vulnerability testing, authentication services, cryptography and key management and development of risk appetite • Experience with information security and/or architecture for a variation of technology types, including messaging, API gateways, and core payment rails • Knowledge in Windows, Midrange and Mainframe Platforms with emphasis on security and access controls • Exceptional executive presentation and communication skills, and a strong aptitude at influencing and problem resolution skills • Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding • Strong leadership skills and qualities which enable you to work with peers and various levels of management Desired Qualifications: • Bachelors and/or Master’s degree in Computer Science, Information Technology or related fieldScale/Scope • Contribute to the ongoing information security initiatives and improvements development, implementation and maintenance of information security for FLU/Ops • Serves as an Information Security subject matter expert and participates in the development, implementation and maintenance of information security for FLU/Ops • Provides guidance and advocacy regarding the prioritization of investments that impact information security • Advises management on risk issues related to information security and recommends actions in support of the bank's wider risk management and compliance programs • Monitors information security trends internal and external to the bank and keeps leadership informed • Manages quality control and reporting • Ensures compliance with policies and laws Risk Management • Drives GIS/FLU/Ops risk deliverables • Collaborates with risk partners on info security critical priorities • Participates in senior FLU/Ops specific Risk Management & Business Continuity Routines • Identifies and measures global information security (GIS) controls on most critical business processes or channels Leadership/Strategy • Ability to build strong Partner relationships with peer technology groups and supported FLU/Ops • Supports the triage process with the client and helps them understand the GIS support structure • Drives required risk culture and partnership with peer technology teams and supported FLU/Ops • Participates in key operating routines to drive information security risk strategy Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $141,700.00 - $202,700.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Supporting client KYC/AML processes, conducting research and analysis, and ensuring regulatory adherence. | Experience in financial services, proficiency with MS Office, and bilingual skills in Portuguese or Spanish. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures. Responsibilities: • Maintains accuracy of client portfolio using internal and external comparison tools • Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling • Explores methods to enhance processes, further reduce risks, and boost client experience • Partners with colleagues on the trade and sales support teams, as well as external agents • Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting • Escalates potential risks and exposures to manager in a timely manner • Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions Required Qualifications: • Microsoft Excel experience Desired Qualifications: • Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access • Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings • Associate’s Degree or higher with a major in business, finance, accounting, economics or a related field • Experience in the financial services industry Skills: • Attention to Detail • Critical Thinking • Data Collection and Entry • Recording/Organizing Information • Research • Fraud Management • Interpret Relevant Laws, Rules, and Regulations • Problem Solving • Quality Assurance • Risk Management • Adaptability • Customer and Client Focus • Prioritization • Result Orientation • Written Communications Line of Business Job Description Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available. Primary responsibilities of the Refresh Analyst will include: • Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines • Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. • Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements • Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met • Ensure all jurisdictional regulatory requirements related to KYC are adhered to • Support business with KYC related queries and requests • Participate in remediation, internal/external Audits Responsibilities: • Maintains accuracy of client portfolio using internal and external comparison tools • Performs research and conducts moderately complex analyses using established techniques; including transactions that require special handling and/or exception handling • Explores methods to enhance processes, further reduce risks and boost client experience • Partners with colleagues on the trade and sales support teams, as well as external agents • Creates reports; may liaise with internal partners to ensure proper client reporting and assist with regulatory reporting • Escalates potential risks and exposures to manager in a timely manner • May assist in ad-hoc projects, new processes or initiatives requiring coordination among subject matter experts representing multiple product areas or functions Required Skills: • Bilingual – Portuguese or Spanish Required • Two or more years of financial services experience • Excellent verbal and written communications skills • Experience performing in a process-oriented production environment that changes periodically • Familiar with MS Office Suite (Excel/Word/Outlook/Access) • Customer Focus • Relationship Building • Time Management • Problem Solving • Strategic Thinking Proven ability to: • Work in a team environment • Organize work, prioritize tasks and handle multiple assignments simultaneously • Successfully meet tight deadlines while ensuring data accuracy and integrity • Work and execute with minimal supervision or remote management Preferred Skills: • Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required • College degree (Associates or higher) or comparable work experience Shift: 1st shift (United States of America) Hours Per Week: 40

Managing a unit's operations, analyzing and improving processes, and overseeing team performance and compliance. | Minimum 5 years in operations analysis or process improvement within financial services or a regulated industry, with strong communication and regulatory knowledge. | Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting. Responsibilities: Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment Skills: Business Operations Management Customer Service Management Performance Management Process Performance Measurement Talent Development Account Management Client Management Leadership Development Process Management Relationship Building Hiring and Onboarding Policies, Procedures, and Guidelines Management Process Design Risk Management Workforce Analytics Required Qualifications: Minimum 5 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry-specifically Global Vendor Finance or Leasing. Strong written and verbal communication skills. High attention to detail and critical thinking skills. Ability to adapt to changing priorities and manage multiple initiatives simultaneously. Ability to coach, mentor, develop team members, fostering a high-performance culture. Regulatory & Compliance Knowledge: Understanding of relevant financial regulations, vendor finance compliance requirements, and risk management practices. Process Governance & Control: Experience implementing and monitoring operational controls to ensure accuracy and compliance. Stakeholder Management: Ability to collaborate effectively with internal and external partners, including vendors and senior leadership. Desired Qualifications: Minimum 10 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry (specifically Global Vendor Finance). Bachelor’s degree Proven ability to perform complex, non-routine data analysis using tools such as Excel. Leadership experience/team lead experience. Experience with inline quality controls. Experience with new vendor onboarding. Technology Proficiency: Familiarity with vendor finance platforms, ALFA, Rapport and other workflow tools. Contract & Documentation Expertise: Understanding of vendor agreements, leasing documentation, and funding structures. Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range $72,100.00 - $109,200.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice