Bank of America

Compensation

Full Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments. The Americas Travel Manager is a Senior Group Operations Manager on the Corporate Travel Services team, part of the Chief People Organization, responsible for developing and executing the strategy across key travel categories—including airlines and hotels—to deliver a best‑in‑class travel program for employees worldwide. This leader will manage strategic supplier relationships, drive contract negotiations, oversee program performance, and partner closely with internal stakeholders to enhance traveler experience, ensure policy compliance, and deliver measurable cost efficiencies. The role requires strong analytical capability, executive‑level communication, and the ability to thrive in a fast‑paced, matrixed environment while driving strategic initiatives end‑to‑end. Responsibilities: Lead development and execution of strategies across airline and hotel programs Manage key supplier relationships, ensuring service quality and compliance with corporate standards Negotiate commercial terms and manage contracting processes in partnership with Sourcing/Procurement and the agency teams Partner with travel operations peers to drive continuous improvement, service Collaborate with business stakeholders, travel operations, senior executives, and cross functional teams to meet evolving business needs Address and resolve stakeholder escalations using strategic problem solving and creative solutions Support global and regional travel policy governance, compliance monitoring, and reporting Provide regular performance updates, analytics, and insights to senior leadership. Benchmark, analyze, and report on travel spend, compliance, and supplier performance Leverage travel management systems, reporting tools, and data visualization to drive insights and decision making Support implementation of new travel technologies, tools, and product launches Required Qualifications: 3-5 years of experience working with or in the travel industry, preferably with expertise in managing hotels and airlines Demonstrated success in supplier relationship management, contract negotiation, and strategic sourcing Strong analytical skills with experience conducting cost/spend analyses and presenting insights to senior stakeholders Excellent communication, interpersonal, and executive presentation skills Experience managing cross functional teams and leading complex projects in a matrixed global organization. High attention to detail with the ability to manage multiple priorities under tight deadlines Proficiency with travel management systems, reporting/analytics tools, and Microsoft Office applications Desired Qualifications: Bachelors degree or equivalent work experience Deep knowledge of travel industry trends, global market dynamics, and emerging travel technologies Experience working for or directly with airlines, hotel chains, or travel suppliers Strong project management background with proven ability to drive change initiatives Ability to work effectively in unique situations and consistently improve end to end travel processes Skills: Customer Service Management Regulatory Compliance Risk Management Stakeholder Management Talent Development Business Operations Management Change Management Customer and Client Focus Decision Making Relationship Building Business Process Analysis Strategic Thinking Strategy Planning and Development Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. 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