Badger Meter

The Customer Success Specialist is responsible for managing existing accounts and cultivating strong relationships with customers. This role ensures high levels of customer satisfaction and works closely with various internal teams to maximize customer system usage. | An Associate's Degree in a related field is preferred along with 5+ years of experience in Water Utility AMI. Intermediate proficiency in Excel, PowerPoint, and Word is required, along with strong organizational and customer service skills. | Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated. We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. What You Will Contribute: The Customer Success Specialist is responsible for managing existing accounts to cultivate and maintain strong relationships within our unified software platform BEACON customers, ensuring high levels of customer satisfaction using data to proactively manage events and opportunities within their water systems. This position is required to work closely with our customers alongside Sales, Customer Support, and Product / Software Management and Field Sales Support teams to ensure customers are maximizing their systems. Job Duties: Responsible for increasing revenue by building customer loyalty and brand recognition Partners with the Field Sales Support Team to onboard customers to ensure their system foundation is set for future growth Use industry and internal company knowledge combined with data and analytics to formulate proactive intelligence models for their customers Utilizes extensive product knowledge and problem solving skills to enhance customer satisfaction and retention Builds relationships with assigned customers by understanding their analytic and system needs such as pressure, flow, water quality etc. to deliver an overall positive customer experience Review and address customer issues and concerns while seeking to improve their overall experience and loyalty Provide insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering Promote additional maintenance, training and support programs designed to enhance customer loyalty and experience Develop and share best practices with customers and Badger Meter personnel to drive quality, effectiveness and efficiency within our processes Assist and manage assigned customer issue escalation and provide problem solving steps as needed to ensure overall customer satisfaction Ability to travel up to 75% as needed to support customer requirements Education and Experience: Associates Degree in Marketing, Business, Communications or a related field preferred 5 + years of experience in in Water Utility AMI desired Qualifications: Intermediate Proficiency in Excel, PowerPoint and Word required Experience with Project Management preferred Strong organizational and presentation skills required Ability to identify and define problems, extract key information from data and develop workable solutions for the problems identified require People / Customer Service skills required Competencies: Collaboration: Work collaboratively with others across the organization to achieve shared objectives. Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others. Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Working Conditions: Work is performed in an office environment and requires the ability to operate standard office equipment Requires prolonged periods of talking/listening Salary: $80 - 90k base + sales incentive #LI-Remote Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance – Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here. With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.

Support customers and internal stakeholders by responding to inquiries and providing pricing on products. Act as the main point of contact for customers and account managers, ensuring accurate processing of bids, quotes, and orders. | A high school degree or GED is required, with a preference for a Bachelor's degree in business, communications, or psychology. Candidates should have 3+ years of related experience and advanced skills in Microsoft Office and Salesforce. | Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated. We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. What You Will Contribute: You will support customers and internal stakeholders by providing any or a combination of the following services: researching and responding to customer inquiries either in person, by telephone, e-mail, fax, or other correspondence. Job Duties: Provide pricing on products over the phone, negotiate pricing with customers within account manager’s threshold. Discuss and educate customers on BEACON SAAS & Invoicing practices (Cellular, fixed, mobile solutions, etc.) with prospective and new customers. Achieve and maintain a deep technical understanding of the product line understand functionality and selling points of ALL products offered, the product line, its capabilities, its applicability into different customer applications, and distribution operations. Work with branch manager to help maintain accurate minimum balance levels for inventory in distribution warehouses and communicate with branch managers when customer’s specifications change or projects end so we do not have excess inventory in warehouses for these changes. Work with other distribution branches to sell returned product within their territory when specifications allow and provide customer service with account specification within the territory to help expedite quotes/orders for customers accurately. Navigate on hand inventory report to sell inventory that can often get “lost” in the system if not managed and monitored properly. Understand warehouse process and help pack and ship orders for end of month/quarter if needed. Be the main point of contact for customers, account managers, & field support specialists for issues within the accounts and provide quick solutions. Make decisions quickly to resolve issues with a cradle to grave approach in taking ownership of all inquiries. Review bids, quotes, and orders to ensure accurate processing to minimize errors and assist in updating bids to ensure correct account maintenance is listed in Salesforce. Achieve and maintain a deep technical understanding of the product line, its capabilities, and its applicability into different customer applications. Communicates with branch managers when customer’s specifications change or projects end so we do not have excess inventory in warehouses for these changes. Work with other distribution branches to sell returned product within their territory when specifications allow. Provide feedback to branch manager on issues and opportunities to reduce redundancy and improve accuracy internally and externally. Education and Experience: High school degree/GED required; Bachelor's degree in business, communications, or psychology preferred 3+ years of related experience preferred Qualifications: Advanced skills in Microsoft Office preferred Experience in Salesforce (CRM) preferred Competencies: Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others. Collaboration: Work collaboratively with others across the organization to achieve shared objectives. Working Conditions: Work is performed in an office environment and requires the ability to operate standard office equipment. Work is performed in close proximity to others. Must be able to sit for prolonged periods of time. Requires prolonged periods of talking/listening. Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance – Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here. With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.

The Sales Engineer will support customers and internal stakeholders on Smart Cover Instrumentation products by providing application specific product recommendations and technical support. Responsibilities include performing site surveys, estimating requirements for control systems, and maintaining survey records for consistency in the quotation process. | Candidates should have a Bachelor’s degree in engineering or a related technical field and at least 3 years of technical or sales experience. Knowledge in instrumentation and controls, electrical systems, and project implementation is essential. | Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated. We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. What You Will Contribute: The Sales Engineer will support customers and internal stakeholders on Smart Cover Instrumentation products by providing application specific product recommendations, technical support, assistance on sales quotations, and enhancing the knowledge base for Smart Cover products within the company. Like all members of the Sales department, the Sales Engineer is team oriented, self-directed, and highly responsive to customer needs, with the purpose of making it as easy as possible for our customers to choose, buy and use our products. This position requires up to 50% travel to support the needs of our customers and the business. While this position is listed as remote in Texas, the successful candidate must be in a major metropolitan area with a major airport. In addition to these tasks, the Sales Engineer will also be responsible for the following main accountabilities: The assignments will be to perform site surveys at customer locations to assess customers’ needs and requirements for planning, integrating, and implementing an updated SCADA automation/control system into the existing control equipment. Estimate all requirements of a proposed customer control system. Provide any additional documentation required to ensure a complete and successful control system implementation, following company documentation, procedures, and quotation templates. Provide customers’ process details to the level of algorithm creation. Maintain all survey records to ensure consistency and follow-up ability in the quotation process. Support the company installation department, contractor, and electrical contractors during the project implementation. The position requires a background or general knowledge in I&C (Instrumentation & Controls), including machine electrical control, HMI, SCADA, and general electrical construction requirements. The Successful will have in depth experience with: AutoCAD (the ability to read and interpret drawings) PLC’s control systems and ladder logic programming (generic) Electrical control panel drawings, including MCC, across-the-line, VFD, etc. Water and Wastewater industry instrumentation understanding Ability to understand electrical integration practices and techniques Electrical controls troubleshooting Qualifications: Bachelor’s degree in engineering or other technical field or equivalent 3+ years of technical and/or sales experience Intermediate Knowledge of MS Word, Excel, and Outlook Project management experience a plus A solid ability to communicate in written and verbal forms regarding scope and specifications to multiple audiences, including contractors, engineers, programmers, customers’ management, operators, and elected government officials. The ideal candidate will have 3 to 5 years of experience/education in I&C, electrical controls, electrical theory, machine electrical controls, electrical safety practices, NEC, and project implementation. #EL123 An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here. With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.