Atlassian

Lead and develop a presales team, partner with sales to close complex deals, and build relationships with stakeholders. | Experience in presales, solution engineering, or enterprise software roles, leadership experience, and regional sales knowledge for Asia. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We’re looking for a Solution Engineering Manager to lead, inspire, and grow our presales team in Asia. Reporting to the Head of Solution Engineering APAC, you’ll be an experienced SE leader who knows how to motivate teams and deliver results. You’re passionate about developing people, solving tough problems, and making customers successful. At Atlassian, our SEs aren’t just technical experts — they’re trusted advisors who uncover customer challenges, connect them to outcomes, and show how our platform transforms the way teams work. Your role will be to create the environment where your team can thrive, maintain momentum through ambiguity, and ensure we’re always moving toward ambitious goals. Responsibilities What You’ll Do • Lead and coach Solution Engineers to sharpen their craft and deliver customer impact • Partner with Sales to win complex enterprise software deals • Build trusted relationships with executives, technical stakeholders, and Atlassian leadership • Remove roadblocks and drive clarity in fast-moving, ambiguous environments • Share customer insights with Product to shape Atlassian’s roadmap • Recruit, onboard, and develop top talent across the region Qualifications What We’re Looking For • Bachelor’s degree or equivalent experience • 5–7+ years in presales, solution engineering, or customer-facing enterprise software roles • 3+ years leading or coaching technical teams • Experience selling in Asia, with knowledge of software sales motions, regional dynamics, and cultural approaches to building trust • Strong communicator who can influence both business and technical audiences • Highly organized, resilient, and decisive, with a customer-first, roll-up-your-sleeves mindset Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Support and optimize financial planning, forecasting, and analysis for GTM initiatives to drive business growth. | 6+ years in financial/analytical GTM SaaS roles with strong financial modeling and metrics expertise, experience in headcount and revenue forecasting, and familiarity with SaaS market dynamics. | Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities In this role, you'll get to: • Assist in driving the short and long-range financial planning processes with the GTM Organization • Partner with corporate headcount team and Revenue Operations to develop and roll-out headcount and capacity planning • Partner with GTM team on Commissions planning and forecasting • Partner with the GTM Organization and other teams in Finance to build out finance processes to support key GTM initiatives, including gross margin analysis, pricing & packaging; and subscription economics framework (LTV, CAC, etc). • Provide financial planning and analysis support for GTM initiatives to drive business growth. • Develop and maintain financial models to support strategic decision-making. • Drive continuous improvement in financial processes and reporting to enhance business performance. • Prepare and present financial insights and recommendations to senior management. Qualitative: • Possess a strong work ethic and are high energy • Are innovative, decisive, and willing to challenge the status quo • Experience with simultaneously managing multiple business stakeholders' budgets • Provide insights that help drive efficient capital allocation across the company and the functions you support • Are a cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions • Comfortable with working with senior leaders and even challenging the status quo when it's in the business' best interests • Are a strategic problem solver, especially when navigating ambiguity, hands-on and resourceful • Team player in a fast-paced environment with minimal supervision Quantitative: • 6+ years of experience in a financial/analytical GTM SaaS role • Deep understanding of financial modeling and key metrics used in the B2B SaaS; • Experience in orchestrating and executing headcount capacity, productivity and ACV forecasting • Knowledge of GTM strategies and market dynamics Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 137700 - USD 179775 Zone B: USD 124200 - USD 162150 Zone C: USD 114300 - USD 149225 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Lead and manage a team of product designers to deliver innovative and user-centered design solutions for complex enterprise platforms. | Extensive experience in product design, leadership skills, and experience with complex, large-scale projects, especially in financial services or enterprise environments. | Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.The Commerce Design TeamThe Commerce team is looking for an experienced and passionate Design Manager to own and drive a mix of external and internal billing and sales experiences that are critical to the success of Atlassian at scale. As a manager in an organization consisting of multiple teams across Australia and India, they will work with cross-functional partners, over a broad range of products and surfaces, improving our products and reducing friction for Admin and Sales teams alike. This person will bring exceptional design, strategy, communication and people management skills.As a manager, you will lead a talented team of designers and set a high bar for craft to ensure the team delivers intuitive and delightful experiences. As a leader, you will be a foundational member of the Commerce leadership team, codifying the user-centred vision, strategy, and roadmap for the team, alongside product and engineering leadership. You embody strong operational and communication skills that guide the team in building great products anchored in real user needs. You'll be expected to utilize your full range of people management skills, product strategy, product design, interaction design and visual design skills. You will define best practices, design for challenges both big and small, and lay the foundations for our products for years to come.Strategy owner & influencer with strong product sense:With Product & Engineering leadership, define and own user-centered strategy and design execution of teamsProactively identify new problems and opportunities for the team that are rooted in user problems, working intimately with user research and data to propose paths forwardDrive bold, innovative conceptual ideas and turn them into useful and valuable products for our billions of users.Partner with PM and ENG teams to help shape our strategy and to bring a user centric approach to implementing for both prospective customers and enterprise customersPartner with PM and ENG to have a working understanding of technical systems in order to creatively scope prioritization & trade-offsPeople manager:Manage a talented team of product and content designers that consistently raises the craft bar on projects and remains well-balanced across a range of design skill sets.Responsible for overall team performance and health, resource allocation, project prioritization, and building an environment of high quality design.Oversee complex design initiatives spanning multiple work streams, maintaining a high-quality standard and removing blockers to ensure timely delivery.Provide strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure we and our customers reach our goals.Organizational leader:Work alongside the broader Design leadership team to craft our teams' culture, processes, and tools and ensure we're building toward a connected vision and product experienceContribute to strategic decisions around the future direction of Data ExperiencesDevelop and maintain strong relationships with stakeholders across the Atlassian product portfolio to drive alignment and support for design initiatives. You have demonstrable understanding of, and designing for, highly complex platforms - and preferably for financial services, billing or sales organizations - at an enterprise level.You have 6-8+ years of experience in Product Design and a minimum of 3+ years experience of directly managing Product DesignersYou have expertise and a background in design leadership roles for organizations that have shipped software to users, partnering closely with Product and EngineeringYou have experience in people development and up-leveling design craft you have what it takes to grow and empower an incredible design teamYou have experience leading a diverse team in a rapid growth environment. Huge plus if you've worked with distant teammates and understand the communication patterns of working with highly distributed teamsYou're an excellent communicator, both written and verbal, and you're comfortable managing high-stakes communications with leadershipYou embody a learning and growth mindset: Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve and integrate what we learn from our work and with each otherYou lead with empathy and resilience: empathy for our customers, to build a product and a service they'll love. Empathy for our coworkers, to build a workplace we'll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.Preferred Qualifications:Demonstrable experience working on financial services, billing or sales organizationsExperience with delivering 0-1 products from concept stages to launch, bringing bold ideas to lifeExperience working on large scale, complex, ambiguous projects across multiple teamsExperience managing support for multiple product teams at one timeExperience with high velocity experimentation

Develop and execute product strategy, foster cross-functional collaboration, and lead innovation to enhance customer value in Atlassian's Strategy Collection products. | Over 10 years in tech or enterprise product leadership, demonstrated ability to deliver high-impact results, strong communication skills, and experience with strategic product development. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Overview We're looking for a seasoned, strategic, and results-driven product management leader to join Atlassian's Strategy Collection product management team! Strategy Collection is Atlassian’s "roof of the house" for the Atlassian System of Work that aligns a company's strategy to its execution. Reporting to the Head of Product for Focus and Talent, you will be responsible for driving experience innovation and impact across Strategy Collection apps and agents, maximizing customer value, and driving new innovation. This is a hands-on position; we are looking for someone who is autonomous, strong at execution, can break down a grand vision into meaningful first steps, and lead or influence teams to get it over the line. As one of the most senior independent contributors in the team, you'll frequently need to take Atlassian's senior leadership team with you on the journey, explain and defend the direction and roadmap. Responsibilities Product Strategy: Develop, refine, and execute a strategic vision for products that meet the needs of our customers in a scalable way. Take a holistic approach to problem-solving, identifying the interconnections between product components and designing solutions that consider the bigger picture. Collaboration & Communication: Communicate complex concepts in a way that’s easily understood by diverse stakeholders, both technical and non-technical. Engage cross-functional partners to ensure alignment and clear communication, fostering strong partnerships across the organization. Experimentation-mindset: Lead a culture of testing, learning, and rapid iteration to drive product innovation and enhance user experience. Deep & Critical Thinker: You see the bigger picture and design solutions that take every interconnected piece into account. You dig into problems, exploring layers beneath the surface and finding opportunities others might miss. Bias for action: You have a strong sense of urgency, coupled with the drive to deliver impactful results. Results-driven: Consistently demonstrate ability to move ideas from conception through to execution. Qualifications 10+ years of tech industry experience, including significant tenure in leading product in the B2B/enterprise domain Demonstrated founder-level experience: You have either founded a company yourself or worked directly alongside a founder for a significant period, gaining firsthand exposure to the challenges, decision-making, and end-to-end ownership required to build and scale products from the ground up. Demonstrated, consistent track record of delivering high-impact results throughout your career. Thought leader in product craft. Bring creative solutions to challenging problems Have exceptional relationship-building and communication skills at all levels, from C-levels down, across geographies, both inside and outside of Atlassian Openness to a transparent communication culture that values contributions and feedback from other individuals and teams Rely deep analytical thinking to match product instincts. Comfortable defining and tracking key business and usage success metrics Past relevant experience include CPA certification, Mgmt / Financial mgmt. consulting, Financial systems implementation (e.g. Oracle, SAP), financial roles in CFO or BizOps orgs is a plus. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 224100 - USD 292575 Zone B: USD 202500 - USD 264375 Zone C: USD 186300 - USD 243225 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Build and maintain trusted relationships with C-suite executives, lead complex transformation initiatives, and drive measurable business outcomes using Atlassian solutions. | Over 10 years in customer success or enterprise transformation, experience with executive engagement, and familiarity with Atlassian tools and AI in enterprise environments. | Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities • Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys. • Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams. • Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion. • Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders. • AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian's AI and emerging technologies to enhance their strategies and operations. • Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams. • Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian's products, services, and customer experience. • Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value. Qualifications • 10+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers. • Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers. • Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention). • Experience with AI and digital transformation in enterprise environments. • Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices. • Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools. • Excellent problem-solving, communication, and stakeholder management skills. • Preferred: 5+ years with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 201600 - USD 263200 Zone B: USD 180900 - USD 236175 Zone C: USD 167400 - USD 218550 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Partner with leadership to develop and execute strategic initiatives, analyze business performance, and drive growth. | Extensive experience in business operations, strategic planning, and executive support, with strong analytical and leadership skills. | Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.Atlassian is seeking a Senior Manager of Strategy and Business Operations who will partner directly with leaders in our Enterprise Foundations organization. Enterprise Foundations aims to provide a robust and reliable cloud platform that meets the complex needs of enterprise customers, facilitating their transition to and success in the cloud environment.If you are looking to make a global impact, partner with world-class talent, and take your career to the next level, we encourage you to join us on this exciting journey. You are a good fit if you are driven, highly organised, analytical and have strong business acumen. At Atlassian, the Strategy & Business Operations team is a high impact team that works closely with business leaders across the company. Our team takes a lead role in driving strategy, growth, and business operations. You'll own projects from inception to execution and delivery, ensuring that the strategies you develop are creative and offer high-quality and impactful recommendations to business partners.In this role, you'll get to:Partner directly with product, go-to-market, analytics and finance teams to help prioritize product roadmaps, deliver strategic recommendations and analyses, andDevelop product strategies that drive growth for the business, and drive strategic and data-driven decision-making to inform business decisions through thorough financial & analytical modeling, research and insightsBe a self-starter and drive work from idea to analysis, recommendation and, at times, to implementationDefine appropriate goals/OKRs to track progress against strategic objectivesKeep a tight pulse on business performance and reporting, including "quarterbacking" a cross-functional team to diagnose problems when they occurOn your first day, we'll expect you to have:Have 8+ years experience in high growth software / tech industry in BizOps and / or consulting, investment banking rolesContribute to executive level decision making, including articulately presenting and debating recommendationsEnjoy working with numbers and both understand the details and see / communicate the bigger pictureBreak down complex problems and take a hypothesis-driven approach to problem solvingBe comfortable with ambiguity and bring a structured approach to decision-makingProficiency in financial modelling and building revenue and cost driversBe intellectually curious and genuinely excited about technologyIt's great, but not required of you to have:Industry experience in SaaS or platform business modelsExperience using SQL for analysisKnowledge of BI tools and technologies (e.g. Tableau)Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Provide technical support to enterprise customers, troubleshoot issues, and contribute to support process improvements. | 8+ years in support or system administration, experience with enterprise customers, scripting, database, and network skills, supporting multiple OS, and experience with cloud migrations. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities These positions require working PST or MST friendly hours. Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams Escalate issues in a timely manner according to Standard Operating Procedures Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects Understand customer use cases and advocate for their needs to influence feature requests and bug fixes Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team Ramp up quickly on new technologies and how to use them in a customer-facing environment Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values Occasional weekend shift rotation required Influence customer and/or local partner team to follow best practices and work directly with them to help migrate their Atlassian products from On-prem to Cloud Engage support teams across multiple regions and/or functions within Atlassian like Customer Success, Sales, Engineering for best outcomes towards the customer’s migration project Participate in release readiness activities Qualifications 8+ years of experience in support, software services, and/or system administration for a large end-user community 2+ years of experience working with enterprise customers in a high touch model Database skills, with the expertise to write and update SQL queries with ease Expertise to write Scripts (Python, bash/shell) Experience with SSO, SAML, LDAP, Active Directory, SSL, etc Experience with Splunk Experience with APIs and REST calls Worked with different operating systems, such as Linux, Unix, and Windows. Knowledge of networks Experience supporting Java, especially the JVM components Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert Experience working in an Enterprise environment or with Enterprise customers Exhibit team-oriented and the ability to work with several people and roles Experience in server-to-cloud migrations an added advantage Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 120600 - USD 146060 Zone B: USD 108900 - USD 131890 Zone C: USD 100800 - USD 122080 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Partner with cross-functional teams to ensure accurate revenue recognition, develop scalable solutions, and support audits. | 7+ years of revenue experience, deep understanding of ASC 606, experience with RevPro and ERP systems, CPA or equivalent preferred. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Atlassian is seeking a Senior Technical Revenue Accounting Manager to join our Revenue Accounting Team. This is a high-impact, high-visibility role, where you will get to partner with leaders across GTM, Monetization, Sales, Legal, Engineering teams to support Atlassian’s growth objectives. You will provide technical accounting expertise on ASC 606 to business stakeholders on a variety of areas including new product initiatives, Channel incentive programs, and other strategic revenue initiatives. You will also be responsible for crafting roadmaps and solutions, in conjunction with Engineering, Sales, and Product management orgs, to scale Atlassian’s enterprise order-to-cash process. You’re a great fit for this role if your background is primarily in the Software / SaaS industry, you have a deep understanding of the revenue recognition guidance (ASC 606) and experience researching and concluding on highly judgmental areas of accounting. You’re a strong communicator who is able to build relationships and work effectively at every level within an organization. This role will report directly into the Head of Revenue Accounting, whom is invested in the continued development of the team and your career. In this role, you'll get to: Partner closely with Product, Sales, and Engineering teams to deliver go-to-market strategies, and address related accounting impacts Leverage your technical expertise to proactively provide desirable revenue accounting results and revenue recognition policy guidance on our most complex accounting programs and/or transactions to business partners. Contribute to the development of more automated and scalable consumption tracking solutions. Collaborate with cross-functional teams to streamline processes, identify areas for automation, and implement tools and systems to enhance efficiency. Act as the subject matter expert for the Revenue Team over our revenue module (RevPro), including managing data integrity, configuring system logic, and resolving revenue data discrepancies. Proactively identify and mitigate risks related to revenue recognition and reporting. Support external audits and provide audit-ready and SOX compliant documentation. Maintain and improve internal controls over revenue processes. On your first day, we'll expect you to have: 7+ years of revenue experience with a combination of public accounting and industry experiences, particular with SaaS (subscription billing and usage based billing) Deep understanding of ASC 606 and experience with RevPro (essential) and ERP systems like Oracle. Excellent research abilities, strong technical writing skills, and experience/ aptitude in various challenging revenue recognition topics Demonstrated experience thinking strategically about issues, leading to recommendations and action plans Excellent interpersonal skills (oral and written) and the ability to communicate effectively with all levels at the company Intermediate to advanced Excel skills. SQL knowledge is a plus BA/BS degree in Accounting. CPA or equivalent is preferred, but not required. Experience with a Big-4 accounting firm is strongly preferred. More about our team We are a high-performing global and diverse team with a mix of industry, operational, and Big Four experience. Our responsibilities include ownership of the Global Quote to Cash accounting process, ownership of the Finance business enablement for all go-to-market business initiatives and all cross-functional transformational initiatives in the Quote to Cash space. We empower decision-making at every level, value new insights, and promote open communication. You'll join an extraordinary team that is passionate about Atlassian, its products, and its customers. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 158400 - USD 206800 Zone B: USD 143100 - USD 186825 Zone C: USD 132300 - USD 172725 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Manage the full customer lifecycle, ensure product utilization, and drive renewal and expansion opportunities. | Strong communication, technical understanding, ownership skills, and experience working with technical audiences and in startup environments. | Overview DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. Working at AtlassianTo help our teams work together effectively, this role is fully remote, but requires you to be located in Eastern Time. Your future team We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with DX’s customers to drive engineering transformation using our platform. In this role, you’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you’ll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We’re all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to—and has influence over—important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactiv Responsibilities What You’ll Do Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can’t control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. Your Background You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports It’s nice if you have Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $148,500 - $193,875 Zone B: $133,200 - $173,900 Zone C: $123,300 - $160,975 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Manage the full customer lifecycle to ensure product adoption, expansion, and renewal, while coordinating internal teams to support customer success. | Requires strong relationship management, technical understanding of SaaS products, and experience in customer success or account management. | Overview DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.To help our teams work together effectively, this role is fully remote, but requires you to be located in Eastern Time. Atlassian is looking for a Senior Customer Success Manager. Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a CSM, you’ll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You’ll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices – whether the customer is establishing an agile product delivery methodology, optimizing developer tool automation, building new teamwork communities, or improving IT services. In this role, you'll cut across multiple products and solution practice areas. You’ll interact with a variety of customer profiles to support the successful adoption and expansion of their Atlassian solution investment. Your future team With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. Responsibilities We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with DX’s customers to drive engineering transformation using our platform. In this role, you’ll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you’ll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We’re all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to—and has influence over—important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn’t firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect’s business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can’t control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Bonus points if you… Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $148,500 - $193,875 Zone B: $133,200 - $173,900 Zone C: $123,300 - $160,975 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Partner with sales teams to understand customer needs, demonstrate Atlassian solutions, and drive enterprise sales in Latin America. | Fluent in Spanish and Portuguese, 5+ years in enterprise pre-sales, strong communication and technical skills, experience with Fortune 500 clients. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities We’re looking for a Sr. Solutions Engineer to expand our growing business and Enterprise team in the Latin America. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job. Please note, this role requires Spanish fluency as you will be partnering with our teams and customers across Latin America. Your future team With over 250,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organizations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. Responsibilities In role, you will: Partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory. Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be. Probe for and identify additional opportunities for cross-product/solution expansion. Investigate, discover, and assess client pain points. Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working. Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams. Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio. Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision. Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together. Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management. Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress. Qualifications Your Background: 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You have experience selling to Enterprise customers (Fortune 500). You are fluent in Spanish and Portuguese You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $168,300 - $219,725 Zone B: $151,200 - $197,400 Zone C: $139,500 - $182,125 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Lead and develop a global support team, foster a customer-centric culture, and align support strategies with enterprise customer needs. | Extensive experience in leading support or customer success teams, strategic account management, and building high-performing, customer-focused cultures. | Overview As a Senior manager, Support Account Management (SAM) you will lead fast-paced and dynamic support teams servicing our Cloud and On-premises customers. Our SAM Support team is passionate about providing legendary support and product expertise to our most Strategic customers. In this role, you will set the bar for Atlassian's support across all products and platforms by establishing and improving processes, operating rituals, and success metrics standards for quality service. You’ll foster a culture that is relentlessly focused on customers. This is a multi-faceted role that will require a broad skill set in people leadership, support operations, strategic prioritization, and legendary customer service. This role includes identifying and coaching great support engineers, building a culture of excellence around support operations, driving insights into our product groups, and creating an identity and brand around the SAM support offering. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Develop and implement recruitment strategies to identify and hire top talent that aligns with Atlassian’s values and goals. Foster a healthy culture that promotes collaboration and growth. Provide regular feedback and coaching to help senior individual contributors grow in their roles to maximize their potential. Manage team performance effectively by upholding high standards and accountability. Set clear performance expectations and goals for all team members to ensure optimal productivity and success. Establish and execute structured operating rituals to enhance team efficiency, and regularly assess and refine operating rituals to adapt to changing team and business needs. Define success metrics to measure process improvements' impact on team performance. Encourage feedback and suggestions from team members to foster a culture of continuous improvement. Work closely with senior leadership to understand strategic priorities and translate them into actionable team objectives. Develop and nurture long-term relationships with key customers and stakeholders to understand their needs and expectations. Serve as the primary contact for escalated issues from high-profile clients, ensuring timely and effective resolution. Monitor and assess customer account health, identify potential risks, and collaborate with technical teams to ensure that customer solutions are technically sound and aligned with their business goals. Work closely with Engineering, Product, and other cross-functional teams to prioritize customer-driven features and improvements. Qualifications Your background At least 10 years of experience leading a global technical team (support, services, or success) at an Enterprise tech company Experience working and partnering with large Enterprise/Strategic accounts Experience building relationships with customer executive leadership Experience working and partnering with customer-facing teams such as Customer Success, Sales, and Technical Account Management Demonstrated experience with hiring, resource planning expertise, and implementation of professional development programs, growing leaders, and individual contributors Demonstrated experience building a customer-centric culture that advocates for the customer's needs Exceptional behavioral assessment capability and the ability to teach this to others A strong learning orientation and examples of high rates of professional growth The best candidates will have a demonstrated ability in the following areas: Strong knowledge of Enterprise/Strategic accounts with a focus on improving customer satisfaction Experience analyzing data to derive insights, trends, and improvements to drive customer satisfaction Experience in recruiting, retaining, and building high-performing, passionate support teams with a customer-centric culture that champions legendary customer support Experienced people leader, developing talent-nurturing programs that grow strong SAMs Create, organize, and communicate strategies 3-6 months ahead. Partnering with global peers in aligning the strategies Strong communication and sophisticated organizational skills Excellent judgment and decision-making skills More about our team: The team is composed of technical experts and customer champions who are eager to help our most strategic customers unlock the full potential of their teams. We love working with our customers, learning about the ways they use our products, and exploring the unique challenges they face daily. We encourage boldness- being a disruptor, not being deterred by tough problems, and ensuring everyone has a voice. A successful day on the team is defined by learning about complex problems, developing creative solutions to overcome them, and learning from the experience along the way. We think and act in accordance with our Atlassian values and hold our teammates accountable for doing the same. We are not afraid to ask for help, and we are delighted when given the opportunity to lend a helping hand ourselves. We are open, diverse in our backgrounds and talents, respectful, and located around the globe, all dedicated to providing legendary service to our customers. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Leading and developing a global customer support team, implementing support strategies, and collaborating with cross-functional teams to enhance customer experience. | Proven leadership in customer support, experience managing diverse and global teams, strong analytical skills, and familiarity with SaaS support operations. | Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.CSS (Customer Support & Services)Atlassian has a significant opportunity to exceed customer expectations and foster loyalty and trust, leading to increased satisfaction, retention, and growth. The CSS organisation seeks passionate individuals to help us create a future where customers choose us not only for our exceptional products but also for a unique and connected customer experience rooted in our commitment to achieving customer outcomes.And we are looking for...We seek a customer-centric leader with a proven track record in team building and effective leadership. As a Senior Manager, you will manage be part of the Technical Support team in India supporting the EMEA and APAC region, overseeing support deliverables (email, chat and video calls) and metrics for 10-12 employees while collaborating with Regional or Group Managers to develop operational processes that drive business results and customer impact.You will lead Support Engineers and Senior Support Engineers, focusing on coaching, development, performance management, retention, and hiring new talent. This role involves regular interaction with Senior Leadership and cross-functional teams, influencing decisions through data and sound judgment, and articulating ideas in writing.Foster the Atlassian culture within your team, upholding our Values, Roles, and Team expectations.Define and implement a support strategy to enhance customer experience, scale the team, develop talent, and balance cost and coverage.Present strategy, key insights, and monthly/quarterly progress updates to leadership effectively.Coach and develop strong leadership capabilities and a mindset of continuous improvement among your direct reports.Cultivate a culture of exceptional support , Inspire and motivate support engineers to excel.Analyze operational metrics to identify strategic wins and drive improvements.Collaborate with key partners (Engineering, Product, etc.) to highlight customer needs and ensure cross-functional and cross-geographical collaboration.Drive improvements in Product, Technology, and Processes.QualificationsCompetenciesCustomer CentricityBusiness Acumen / Strategic ThinkingStrong Analytical SkillsLead Global Programs and InitiativesCross-Team CollaborationChange Management, Adaptability, and FlexibilityStrong Communication and Organizational SkillsKnowledge and hands-on of Atlassian products will be a plusExperience:Experience: 15+ years in fast-growing global support operations serving a complex customer base with exposure to diverse cultures.9+ years of leadership and people management experience.Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Partner with sales teams to understand customer needs, demonstrate product value, and drive enterprise deals, especially at the C-level. | Extensive experience with Fortune 100 clients in pre-sales, strong communication and presentation skills, technical and business acumen, and ability to manage complex sales cycles. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Atlassian is looking for a Pre-Sales Solutions Engineer for our enterprise business that’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Your future team With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. Responsibilities In this role, you will: Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be Probe for and identify additional opportunities for cross-product/solution expansion investigate, discover, and assess client pain points Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams Lead compelling value-based demonstrations, both standard and customized Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together Help lead cross-functional teams to best support the customer and march toward the same goals Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress Qualifications Your background: On paper, you have 8+ years of experience interacting with Fortune 100 customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level senior audiences, and heavy experience with the C-suite. You’ve got unmatched agility to do what it takes to get the job done and rally the internal teams to do the same. That’s not my job isn’t something you’ll hear on this team - if you’re looking to be a cog in the system, this job isn’t for you. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 190800 - USD 249100 Zone B: USD 171900 - USD 224425 Zone C: USD 158400 - USD 206800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Partner with account teams to understand customer needs, demonstrate Atlassian solutions, and identify expansion opportunities. | Extensive experience in enterprise pre-sales, strong communication and presentation skills, technical proficiency with software solutions, and ability to build executive relationships. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Atlassian is looking for a Pre-Sales Solutions Engineer for our enterprise business that’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! Your future team With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. Responsibilities In this job, you will: Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be Probe for and identify additional opportunities for cross-product/solution expansion investigate, discover, and assess client pain points Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress Qualifications Your Background: We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 168300 - USD 219725 Zone B: USD 151200 - USD 197400 Zone C: USD 139500 - USD 182125 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Lead complex backend projects, design scalable architectures, review code, and mentor junior engineers. | 5+ years experience in backend development, proficiency in languages like Python or Java, cloud experience, and understanding of microservices and databases. | Working at AtlassianAtlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.We're looking for a Senior Backend Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams.Your future teamTo be a 100-year company, we are proudly building a world-class engineering organization composed of empowered teams that are equipped with the tools and infrastructure to do the best work of their careers.Engineering at Atlassian prioritizes initiatives that advance AI and support our customers' transition to the cloud while consistently delivering maximum value through our core product suite - Jira, Confluence, Trello, and Bitbucket. We seek individuals who are eager to shape the future and believe in the power of collaboration to achieve extraordinary results together.In this role, you will:Drive large, complex projects autonomously, from technical design to launchTackle complex architecture challenges, apply architectural standards and start using them on new projectsLead code reviews and documentation, as well as take on complex bug fixes, especially on high-risk problemsBe an example for thorough, meaningful code reviewsPartner across engineering teams to tackle company-wide initiatives spanning multiple projectsTransfer your depth of knowledge from your current language to excel as a Java developerMentor junior members of the teamYour background:5+ years experience building and developing backend applications.Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience).Senior-level experience with one or more prominent languages such as Java, Python, Kotlin, Go, or Scala is required.Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GCP, Azure).Fluency in any one database technology (e.g. RDBMS like Oracle or Postgres and/or NoSQL like DynamoDB or Cassandra).Experience crafting and implementing well-tested, highly scalable and performant micro-services and/or other distributed systems.Practical knowledge of agile software development methodologies (e.g., XP, scrum).Knowledge to evaluate trade-offs between correctness, robustness, performance, space and time.Practice in mentoring other engineers and influencing decision makers throughout the organization.Considers the customer impact when making technical decisions.Benefits & PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.#LI-KU1%LI-Remote

Design, deliver, and evaluate impactful learning programs to develop talent and support organizational goals. | Requires 10+ years in talent development, strong instructional design skills, experience managing learning projects, and a portfolio of e-learning or ILT solutions. | Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Join our TEAM and help unleash the potential of every Atlassian. We're looking for a Learning Program Manager to design and deliver impactful talent development solutions that drive measurable business value. At Atlassian, we're committed to unleashing potential through strategic learning and development. As a Learning Program Manager, you'll partner with business leaders to identify critical talent gaps and opportunities, then design and deliver development programs that align with organizational goals and foster continuous growth. You'll be the go-to expert for end-to-end program delivery, from stakeholder management and strategy development to learning program design, facilitation, and internal hub management. Initially, you'll partner deeply with our Engineering organization to invest in our early career Atlassians, with opportunities to expand your impact across other areas of the business. The ideal candidate excels at business partnership, with strong strategic thinking and adult learning design skills. You bring project management excellence, expertise in workshop design and facilitation with genuine passion for developing talent and driving organizational impact. Responsibilities: • Partner to identify needs. Collaborate with subject matter experts and stakeholders to assess learning needs that support strategic objectives and address critical talent gaps. • Design and deliver programs. Create impactful learning experiences across multiple formats including workshops, e-learning modules, and coaching sessions that enhance capabilities and drive engagement. • Facilitate with impact. Lead engaging in-person and virtual training sessions that inform, inspire, and create lasting behavior change. • Measure and optimize. Use data and feedback to evaluate program effectiveness and continuously improve learning offerings. • Co-create solutions. Partner with internal and external stakeholders to develop innovative learning experiences that deliver business results. • Build strategic relationships. Cultivate trusting partnerships with managers and leaders to understand their needs and ensure programs exceed expectations. Qualifications: • Communication excellence. You're a skilled communicator and relationship builder who can engage effectively at all levels of the organization. • Instructional design expertise. You have a strong grasp of adult learning principles and stay current with instructional design trends and emerging technologies. • Program management experience. You've successfully developed, managed, and executed learning programs with cross-functional teams. • Strategic thinking. You can translate complex business needs into effective, actionable development solutions. • Technical proficiency. You're comfortable with training tools (Adobe Creative Suite, Articulate, Keynote, Rise, Vyond) and leverage innovative technologies, including AI, to enhance learning experiences. Previous Experience and Education: • Bachelor's degree in Human Resources, Organizational Development, or a related field. • 10+ years of experience in talent development or a related role.. • Demonstrated success in managing and implementing learning projects with development of early careers as a strong preference. • Portfolio including either an IL T or e-learning required. Compensation: At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $147,600 - $192,700 Zone B: $133,200 - $173,900 Zone C: $123,300 - $160,975 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks & benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

The job involves managing client engagements, driving strategic outcomes, and fostering client relationships in a SaaS environment. | Requires extensive experience in SaaS or product organizations, managing large projects, and client relationships, with certifications like PMP or Agile preferred. | Overview Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We’re hiring a Senior Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services. What You'll Do Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes. Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion. Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients. Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement. Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Responsibilities What you'll do: Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote opportunities for service and product expansion within a client’s organization Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your background: 10+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs. 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes. You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication. It’s nice if you have: PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Zone A: $156,600 - $204,450 Zone B: $141,300 - $184,475 Zone C: $130,500 - $170,375 This role may also be eligible for benefits, bonuses, commissions, and equity. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Account Associates are responsible for managing customer renewals and driving expansion opportunities. They engage proactively with clients to maintain strong renewal rates and mitigate risks. | Candidates must have three or more years of B2B SaaS experience in client management and a proven track record of maintaining strong renewal rates. Fluency in English is mandatory, and familiarity with the Atlassian product suite is a plus. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Your Future TeamThe Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for Atlassian's full suite of products and services. Our team is ultimately accountable for Atlassian’s strong customer renewal rates, through proactive engagement and effective objection handling techniques. We look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion opportunities at time of renewal by probing for opportunity, leveraging data and partnering with our Customer Success team to understand customer’s goals.Every Account Associate bridges the gap between sales and customer success by collaborating with account teams and channel partners to mitigate renewal risk, proactively engaging on pricing and licensing discussions, and sharing feedback on the growing needs of a customer.What you’ll do Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle Partner with the Sales Teams on account planning to ultimately drive total book of business growth. Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives Weekly forecast your pipeline for renewal & expansion opportunities Maintain operational excellence through multi-tasking and prioritization Your background: English fluency mandatory Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers. Track record of maintaining strong renewal rates to drive positive revenue outcomes Consultative approach with an emphasis on discovery; ability to influence customer outcomes Consistent track record of meeting or exceeding performance goals Ability to overcome objections and mitigate commercial risk within accounts Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business Nice to have: Experience working with channel partners and resellers Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work Interest in agile ways of working, project management, DevOps and automation, or IT service management Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. Gainsight), forecasting software (e.g. Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred) Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $47.16 - $61.57 Zone B: $42.40 - $55.36 Zone C: $38.94 - $50.84 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Partner with sales teams to understand customer needs, demonstrate Atlassian solutions, and drive technical engagement to support sales closure. | 3+ years experience in SMB pre-sales, fluency in English and Portuguese, strong communication and technical skills, customer-centric mindset, and ability to collaborate across teams. | Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Overview Atlassian is looking for a Portuguese Pre-Sales Solutions Engineer for our SMB business (enterprise customers under 1000 employees) that’s passionate about being a solution expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close deals. Your future team With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. Responsibilities In This Job, You Will: • Join Atlassian’s Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory • Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be • Probe for and identify additional opportunities for cross-product/solution expansion • Investigate, discover, and assess client pain points • Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working • Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams • Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio • Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision • Proactively forge strong partnerships with aligned SMB sellers, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together • Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management • Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress Qualifications Qualifications Your Background: • 3+ years of experience interacting with SMB customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. • You have business proficiency in English and Portuguese. Bonus points for Spanish as well. • You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. • You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. • You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. • If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $137,700 - $179,775 Zone B: $124,200 - $162,150 Zone C: $114,300 - $149,225 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.