Aspen Dental

Lead and execute CRM programs to drive customer engagement, retention, and revenue growth across channels. | Requires 10+ years of experience in CRM, strong strategic and execution skills, and familiarity with marketing platforms like Braze. | The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our Lovet Pet Healthcare team as a Senior Manager, Customer Relationship Marketing. We are seeking a Sr. Manager of Customer Relationship Marketing to transform CRM from a transactional communication tool into a scalable growth and experience platform that drives Existing Client (EC) engagement, visit frequency, and New Client (NC) conversion across both Base and De Novo businesses. This role is both strategic and highly tactical. The Sr. Manager will shape CRM strategy, build the roadmap, and personally lead the development, deployment, and optimization of campaigns and lifecycle programs that drive measurable business outcomes. This is an exciting opportunity for someone who enjoys working closely across functions on a small, collaborative team dedicated to bringing the vision of Lovet Pet Health Care to life at scale. The role will execute our CRM roadmap to stabilize core operations, unlock automated lifecycle value, and enable increasingly personalized engagement that improves retention, visit volume, and customer experience. Primary Accountabilities 1. Execute the CRM Roadmap to Enable Engagement & Growth Lead the phased evolution of CRM capabilities that support retention, repeat visits, and revenue growth: Stabilize foundational programs including appointment reminders, lifecycle communications, plan renewals, and monthly content Leveraging both outbound and in-product delivery, launch and optimize automated lifecycle journeys such as treatment reminders, no-show recovery, and referral programs Enable more personalized coordinated and targeted engagement across channels over time 2. Build and Deploy Campaigns that Drive Visits and Retention Own promotional strategy and execution for EC and NC campaigns Design, build, and deploy lifecycle programs and targeted promotions that increase repeat visits and lifetime value Track and optimize performance of campaigns against bookings, visits, and engagement metrics 3. Drive Existing Client Engagement & Visit Volume Own EC visit and revenue per visit targets supported by CRM programs Develop strategies appropriate to both Base businesses (retention and frequency) and De Novo businesses (penetration and loyalty building) Connect CRM engagement to appointment bookings and revenue outcomes 4. Partner Strategically to Deliver Business Outcomes Partner with the CMO and Product to define priorities, roadmap phases, and success metrics Work closely with Braze and external partners to maximize platform capabilities and speed of execution Contribute to developing internal best practices and scalable processes 5. Measure Performance, Reputation, and Optimize Link CRM KPIs to business outcomes including show rate, visit volume, plan renewals, revenue per visit, and treatment completion Track and report on client reputation and feedback using Birdeye and Qualtrics, identifying trends and opportunities to improve experience and retention Provide ongoing analysis, testing, and optimization recommendations Develop clear reporting on roadmap progress and campaign performance 6. Collaborate Cross-Functionally Integrate CRM initiatives with marketing channels, brand, product, and communications teams Manage multiple priorities while balancing strategic planning with hands-on execution Minimum Education and Experience Education: Bachelor’s Degree required Experience: 10+ years of experience planning and executing CRM programs including email, SMS, direct mail, and lifecycle marketing in retail, service, healthcare, or similar categories. Experience with Braze is preferred but not required. Ideal Candidate Profile The ideal candidate is a business-oriented CRM leader who combines strong strategic thinking with the ability to execute quickly and effectively. Key qualifications: Demonstrated ability to link CRM programs to revenue and business outcomes Experience building and deploying lifecycle and promotional campaigns end-to-end Strong analytical skills and comfort using test-and-learn methodologies Hands-on leader who can move fluidly between strategy and execution Experience working cross-functionally and with external partners Proven ability to manage immediate priorities while building longer-term capabilities Demonstrated ability to be strongly committed to outcomes while remaining adaptable in approach—able to quickly reassess priorities and pivot strategies as business conditions, customer needs, or data change. Why This Role Matters This role is central to turning CRM into a true growth engine—improving retention, increasing visit frequency, targeting clients and pets with the highest need, and strengthening customer relationships across both Base and De Novo businesses. You will play a key role in shaping how we engage clients and scale the business through smarter, more effective lifecycle marketing. Annual Salary Range: $140,000-$165,000 plus 15% annual bonus, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. Location: Chicago, IL or Remote (U.S). Since opening our doors in 1984, the AZPetVet family has grown to include 22 small animal, general practice hospitals in the Greater Phoenix Metro area. Bonded by our commitment to provide WOW service to our clients and patients, we are humbled and honored each day to work alongside such a dynamic and diverse team of incredible professionals. Driven by our core values of collaboration, courage, compassion, and creativity, AZPetVet employees embrace the opportunity to make a difference in our own backyard. We thrive on building lasting relationships, integrate seamlessly into our local communities – both as a veterinary practice and in our charitable endeavors, and we work hard every day to nurture and strengthen the human-animal bond. Our passion and dedication to those we serve is reflected in the promise we make to our clients each and every day.

Design and produce marketing materials, develop integrated marketing solutions, and execute digital assets in a fast-paced environment. | Bachelor’s degree in art/graphic design or related field, 6-12 years of experience, proficiency in Figma and Adobe Creative Suite, with experience in digital production and video editing. | The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Our continued growth has created an opportunity to join us as a Senior Graphic & Digital Designer, Motto. Motto clear aligners straighten teeth in as little as 6-months for half the price of Invisalign. Treatment is supervised in person by an Aspen Dental doctor. Responsible for the design, development and production of marketing & campaign materials including web, email/CRM, social, display, national and regional advertising, and other collateral elements. Understanding of digital tools and expertise in Figma essential. Work closely with internal departments and key vendors in developing design standards for the company. Take corporate identity elements and incorporate them across all materials for a consistent brand experience. Collaborate with internal creative team to concept and develop marketing campaigns and style guides/design systems and socialize the strategic direction with other internal and agency partners. Bring an appreciation for intuitive and usable interfaces and have a “mobile-first” mentality. Solid skills in digital art direction, an excellent eye for typography, clean layout, purposeful color, UI and attention to detail are a must. Must be proficient in digital production techniques. Must be able to prioritize and handle work in a fast-paced environment. Job Duties & Responsibilities: Design: Design and production for a range of marketing and/or content materials. Develop appropriate design solutions within our campaign thematic and brand guidelines for the primary purpose of effectively selling services, related brand messages, or educating our customers in an engaging way. Ensure that each assigned project meets all production specifications and is delivered on time. Employ appropriate digital techniques as required including animation, video, micro-interactions, etc. Concepting: In partnership with other creative team members, concept and develop new integrated marketing solutions for internal and external audiences. Focus on thematic brand approach, visual and voice standards, activation ideas and tactical promotion to fully realize breakthrough creative that supports the brand vision, drives engagement, and stands out from the clutter. Assist in the creation of the final style guides to be shared with internal and external partners. Execution: Responsible for producing accurate and complete work including versioning for various review sessions. Execute proof corrections within the time frame dictated by the schedule. Prep and release files. Execute iterative creative assets for workflows in a test & learn environment. Accurately tag and upload work into proper tools including the DAM. Handle hand-off to DEV partners for all Website work. Responsible for the selection and editing of photographic assets, following agreed upon design direction and photo retouching. Edit some video, create gifs and other digital assets. Create infographics and other engaging content to help explain our processes, story and advance our nurture streams in engaging, disruptive ways. Drive open rates and clicks. Craftsmanship: Must be a student of their craft and strive to stay up to date on the latest production techniques and creative designs being used in the retail industry, healthcare and in digital channels. In addition, research related subject matter to ensure visual and voice authenticity in creative. Must have an eye for typography and photo art direction. Additional Requirements: Bachelor’s degree in art/graphic design, Marketing, Communications or related field. 6-12 years’ experience. Must have a proven track record delivering creative solutions from concept through final execution. Must have a strong, digitally focused portfolio. Figma expert. Adobe Creative Suite, basic video editing and photo retouching/manipulation experience. Partner cross-functionally, flexibility, ability to handle change in a fast-paced environment, self-starter/proactive, prioritization, problem solving/trouble shooting Role reports to Creative Director Salary starting at $110,000 + DOE View CA Privacy Policy

Manage front office operations including patient service, appointment scheduling, insurance verification, supervising non-clinical staff, and supporting daily practice data review. | High school diploma or equivalent (college preferred), strong communication and interpersonal skills, organizational ability, and analytical thinking. | At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients’ lives. Job Type: Full-time Salary: $21 - $25/hour At Aspen Dental, we put You First. We offer: • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* • Career development and growth opportunities to support you at every stage of your career • A fun and supportive culture that encourages collaboration and innovation • Free Continuous Learning through TAG U How You’ll Make a Difference As a Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you’ll participate in an eight-week training program to succeed in your role. • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards • Work collaboratively with other members of the dental team to provide exceptional patient care • Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care • Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team • Review data day to day to evaluate the impact on the practice • Oversee scheduling and confirming patient appointments • Verify insurance payment, collection, balance nightly deposits and credit card processing • Additional tasks assigned by the Manager Preferred Qualifications • High school diploma or equivalent; college degree preferred • Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds • Demonstrate analytical thinking; place a premium on leveraging data • Organized and detail oriented Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. • May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Perform front office tasks including scheduling appointments, verifying insurance, collecting payments, and supporting patient needs. | High school diploma or equivalent, strong communication and interpersonal skills, time management, and organizational abilities. | Job Description At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients’ lives. Job Type: Full Time Salary: $19 - $23 / hour At Aspen Dental, we put You First. We offer: • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* • Career development and growth opportunities with our best-in-class training program to support you at every stage of your career • A fun and supportive culture that encourages collaboration and innovation • Free Continuous Learning through TAG U How You’ll Make a Difference As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you’ll participate in a four-week training program to succeed in your role. • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards • Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection • Balance nightly deposits and credit card processing • Additional tasks as assigned by the Manager Preferred Qualifications • High school diploma or equivalent • Strong communication and interpersonal skills with an ethical mindset • High regard for time management • Organized and detail oriented Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. • May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Manage and improve clinical continuing education programs ensuring compliance, collaboration with clinical and L&D teams, and vendor relationships to support dental service lines. | Bachelor's degree, 3-5 years L&D experience preferably in healthcare, proficiency with LMS and digital learning, strong communication and project management skills, and ability to travel. | The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team at Aspen Dental as a Manager, Learning & Development, Lines of Business + Continuing Education. Job Summary: The Manager is an important part of the Learning and Development team and has accountability for execution of development strategies and programs for clinical lines of business. This role will partner closely with the Director, Lines of Business & Continuing Education, and key business partners to implement learning solutions and programs that support the successful implementation and continuous improvement of patient service lines. The Manager, Lines of Business & Continuing Education, is an individual who can effectively collaborate with leaders, the Clinical Support team, owners and the broader L&D, Talent Management and HR teams. This individual contributor is a performance consultant who can lead the design, implementation, and evaluation of clinical continuing education (CE) programs across our dental service organization. This role is essential in supporting the clinical development of our dental teams, enhancing quality of care, ensuring compliance with licensure requirements, and fostering a culture of lifelong learning. The Manager, Lines of Business & Continuing Education, will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively at all levels of the organization. Essential Responsibilities: • Ensure all CE activities meet accreditation standards and track CE credits for compliance. • Continuously evaluate and improve CE programs through feedback, assessments, and outcomes tracking. • Review the design, development, implementation, and evaluation of lines of business curricula and programs as they relate to applying continuing education recognition. • Keep and maintain accurate and detailed learning records aligned with accreditation rules and regulations from the ADA and AGD. • Manage appropriate external vendors and relationships with the ADA and AGD. • Partner with leaders, the Clinical Support team, owners and the broader L&D, Talent Management and HR teams to understand specific developments needs for doctors, front-line support roles and others as needed. • Understand the specific needs of multiple roles as learners so you can advocate for their particular needs and preferences within the continuing education experience. • Evaluate existing programs/content for impact and alignment with organizational needs. • Use data to measure continuing education program success: learn, iterate, and improve; analyze trends and develop proactive actions to improve learning experiences continuously. • Continuously research and stay abreast of industry trends to integrate innovative methodologies and best practices. • Demonstrate a commitment to professional and personal growth by initiating dialogue with team members, attending learning events, engaging in self-directed learning, and focusing on professional development goals • Plan, organize, and execute tasks and activities with urgency. • Other duties as assigned Requirements/Qualifications: • Education level: Bachelor’s degree or equivalent work experience • 3-5 years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce, preferably in a dental or healthcare setting • Well versed in digital learning, just-in-time, and blended learning strategies • Experience with program management and learning management systems (LMS) • Excellent communication and influencing skills at all levels in the organization • Flexibility and agility to be proactive in a fast-paced, ever-changing environment • Experience in developing, implementing, and monitoring programs/processes • Strong organizational and project management skills • Understanding of adult learning theory and principles • Highly proficient in ClickUp, Microsoft Office Suite (i.e., multiple Outlook accounts, Word, Excel, PowerPoint, SharePoint, etc.) and Zoom • Ability to travel as needed Starting salary at $93,000 with a 10% bonus A generous benefits package that includes paid time off, health, dental, vision, and401(k) savings plan with match.