Arizona State University

Lead and execute AI-powered content strategies across enterprise digital products, develop AI content tools, establish governance, and mentor teams to ensure quality and brand alignment. | Bachelor's degree with 3+ years in content strategy for large-scale digital products, experience with AI tools and prompt engineering, strong collaboration skills, and ability to work on-site in Scottsdale. | Job Profile: IT Project Specialist 2Job Family: IT Project ManagementTime Type: Full timeMax Pay - Depends on experience: $82,000.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job profile Summary: Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.Job Description:Are you passionate about building content strategies that shape enterprise products and emerging AI solutions? Do you excel at leading content design across the product lifecycle, creating journey-centered strategies that shape high-impact digital experiences? Do you have the expertise to engineer custom AI content tools that expand across products, journeys and teams to drive scalable content strategies? Then keep reading below for this exciting Senior AI Content Strategist opportunity!EdPlus at ASUis a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.Want to know more about working at EdPlus? Click here!We are seeking aSenior AI Content Strategist, Enterprise and Innovation Productsto join our Strategic Communications and Content Strategy team. Every day you'll make a difference in the lives of others by leading content design and strategy through the full product lifecycle, from early ideation and requirements gathering through deployment, iteration and ongoing optimization. You'll be responsible for ensuring that content is brand-aligned, meets technical requirements, is optimized for AI and supports students throughout their journey.In addition, you'll play a pivotal role in shaping EdPlus' AI content strategy. You'll be responsible for building and testing AI-powered content tools, creating and refining prompt engineering frameworks, establishing governance processes for AI-generated content, and mentoring teams on the effective use of AI content tools. This position is both strategic and operational, balancing innovation with execution to ensure consistency, quality and impact.Essential Duties: Shape and guide the content strategy for enterprise-level, UX-driven digital experiences, including applications, student services and innovation platforms. Drive the development and execution of content strategy for AI-powered products and tools, such as chatbots and personalized digital experiences. Partner with product, design, engineering and research to create products, design new features and implement content strategies that guide students across critical moments in their journey, ensuring digital experiences are clear, accessible and supportive at every stage. Create, test and refine new custom AI content tools and scalable frameworks that democratize content creation across teams. Develop and maintain prompt engineering frameworks that guide consistent, brand-aligned and high-quality AI outputs across products and tools. Serve as editorial lead for AI-generated content across multiple products, reviewing and refining outputs to ensure clarity, accuracy, tone, inclusivity and accessibility. Establish and oversee AI content governance policies, workflows and standards to ensure quality, accessibility, inclusivity and brand alignment. Build modular content systems and centralized libraries for high-use microcopy to build efficiency and consistency across products. Train and mentor teams on content best practices and the effective use of AI content tools, building role-specific adoption and scaling content expertise across EdPlus. Identify, evaluate and recommend emerging AI technologies, balancing innovation with scalability, governance and user experience. Assume or coordinate additional duties or projects as assigned or directed. NOTE : This is not a fully remote position. Must be able to reliably commute to Scottsdale, Arizona.Desired Qualifications:Bachelor's degree or higher in a related field. Experience leading content strategy and content design for large-scale digital products or enterprise systems. Proven ability to design journey-centric content strategies that improve user experience and align with business goals. Experience structuring content for AI-powered interfaces or products such as chatbots, search assistants or other retrieval-based systems. Experience supporting AI model training and optimization using structured content, instructional prompts and curated examples to improve content output quality over time. Experience working with LLMs and building custom AI tools, including defining instructions, examples and knowledge sources. Demonstrated understanding of retrieval-augmented generation (RAG) and how to structure content to improve accuracy and relevance in AI-generated outputs. Experience collaborating with product managers, engineers, designers and researchers to deliver user-centered products and content strategies at scale. Demonstrated strong understanding of content governance practices, including brand standards, accessibility, inclusivity and QA processes. Experience designing modular content systems, libraries or reusable frameworks that ensure consistency and efficiency across products. Experience with content performance measurement, A/B testing, UX research and using data to drive content optimization. Evidence of strong organizational skills, attention to detail and the ability to document complex systems, workflows and standards. Experience collaborating on product deployment and optimization lifecycles, including requirements gathering, prototyping, shaping user flows, building content strategies, executing content design and QA. Demonstrated passion for working in a collaborative, cross-functional environment that values shared problem-solving and continuous learning. Demonstrated enthusiasm for higher education and mission-driven work that expands access, innovation and student success. Evidence of comfort with ambiguity, experimentation and evolving responsibilities in a dynamic, rapidly changing environment. NOTE:Please answer the following questions in your cover letter to help us understand your fit for the role:Describe your experience leading content strategy for large-scale digital products. How did you align content approaches with product deployment cycles and user journeys? Share your experience working with AI tools. How have you applied prompt engineering and other strategies to test, refine and scale their use? What does responsible AI content governance mean to you, and how would you approach ensuring quality, accessibility and brand alignment in AI-generated content? Salary & Benefits:$71,500 - $82,000 per year; DOEASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents and spouse.) Discounts Working Environment:Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.Department Statement:EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.EdPlus at ASUDriving Requirement: Driving is not required for this position.Location: Off-Campus: ScottsdaleFunding: No Federal FundingInstructions to Apply:Current Employees and Students should apply directly withinWorkdayusing the Jobs Hub. Use this link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$13347.htmldTo be considered, your applicationmustincludeallof the following attachments:Cover letter Resume/CVNote: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.Need help finding the right job?We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobaccoAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.Employment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.Background Check Statement:ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Manage and optimize content publishing and governance across CMS and knowledge base platforms, collaborate with multiple teams to ensure content clarity, consistency, and AI-readiness, and maintain content quality through audits and QA processes. | Bachelor’s degree with 3+ years experience in content systems strategy, CMS and knowledge base management, content governance, SEO, accessibility, and collaboration skills, with a preference for Drupal and AI content enablement knowledge. | Overview EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We are seeking a Content Systems Strategist to join our Strategic Communications & Content Strategy team. Every day you’ll make a difference in the lives of others by driving the structure, governance and ongoing optimization of our content systems, both external (CMS in Drupal) and internal (knowledge bases such as Guru). You’ll help ensure that our content ecosystem is not only human-readable and consistent with our brand, but also machine-readable for search experiences and AI tools, supporting a strong foundation for intelligent content delivery. Responsibilities Manage and optimize content publishing across ASU Online and other EdPlus web ecosystems, ensuring consistency in voice, tone, messaging and strategic alignment. Serve as the primary connection between content strategy and CMS systems, documenting content types, workflows, permissions, dependencies and governance structures. Conduct a comprehensive assessment of existing content structures across both CMS platforms and internal knowledge bases, identifying gaps, inconsistencies and areas for improvement. Maintain and optimize content within internal knowledge base platforms (e.g., Guru), ensuring clarity, accuracy and consistency across a growing portfolio of nearly 400 academic programs and related resources. Collaborate with stakeholders across portfolio, UX, marketing, product and operations teams to gather source information, standardize content formats and ensure knowledge base accuracy and alignment with public-facing content. Establish scalable, sustainable systems for content governance, including documentation standards, tagging systems, content lifecycle planning and routine audits across web and knowledge base platforms. Build and maintain regular QA and content health check processes for both internal and external content, monitoring for outdated information, broken links, misaligned messaging and accessibility compliance. Collaborate across content, web, portfolio, UX and product teams to ensure updates and new information are accurately integrated into site architecture, content systems and publishing workflows. Partner with developers to understand backend systems and advocate for content system improvements, automation opportunities and long-term scalability. Maintain and prioritize a backlog of CMS, knowledge base and workflow improvements based on user feedback, system limitations and evolving team needs. Support AI-readiness by ensuring internal and external content systems are structured in ways that improve discoverability, clarity and reusability by machine learning models and search technologies. Coordinate or assume other duties or projects as assigned or directed. Minimum Qualifications Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications Bachelor’s degree or higher in a related field. Experience managing content in a web CMS (Drupal preferred), including content types, workflows and publishing constraints. Experience maintaining content within an internal knowledge base (e.g., Guru, Confluence), applying content governance practices to ensure clarity, consistency and usability at scale. Evidence of strong organizational skills and extreme attention to detail, especially in documenting complex systems and processes. Experience designing repeatable content QA or audit tools that help maintain brand and strategy alignment. Evidence of familiarity with SEO fundamentals, metadata and structured content principles. Demonstrated knowledge of accessibility standards and commitment to inclusive content practices. Demonstrated ability to collaborate across functions, including developers, content creators, portfolio managers, marketers and strategists. Demonstrated knowledge or experience with AI content enablement, including preparing systems for machine-readability and structured data usage. Demonstrated ability to build and maintain effective relationships and navigate technical conversations with curiosity and confidence. Evidence of passion for working in a collaborative, cross-functional environment that values shared problem-solving and continuous learning. Demonstrated enthusiasm for higher education and mission-driven work that supports access, innovation and student success. Demonstrated comfort with ambiguity and a flexible mindset; ability to adapt to evolving priorities, tools and responsibilities in a dynamic organization. Note Note: This is not a fully remote position. Must be able to reliably commute to Scottsdale, Arizona. Location Off-Campus: Scottsdale Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Higher Education Salary & Benefits $71,500 - $82,000 per year, DOE ASU offers a total compensation package that includes valuable employee benefits. Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents and spouse) Discounts Working Environment EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. This is not a fully remote position. Department Statement EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability. EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. Compliance Arizona State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. The ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. #J-18808-Ljbffr

Write and edit web content, emails, and communications for ASU Foundation and alumni, support Outreach Hub staff with proofreading, and manage project records. | Currently enrolled ASU student with strong writing, editing, and communication skills, ability to work independently and collaboratively, and willingness to sign confidentiality agreement. | Student Writer/Editor – Outreach Hub page is loadedStudent Writer/Editor – Outreach HubApply locations Tempe, AZ time type Part time posted on Posted 5 Days Ago job requisition id R1180Student Writer/EditorThe student writer/editor is part of a dynamic team of content creators who use data-driven insights and collaborative approaches to create multichannel marketing and engagement solutions to advance the ASU brand. The student writer/editor will also contribute to the Outreach Hub’s alumni communications efforts, working under the guidance of the OH marketing content specialist.The student will be responsible for writing and editing content for communication vehicles including emails, websites, solicitations, some social media posts and other collateral designed to connect people and organizations to our partner, Arizona State University. The student also will assist the senior content manager with editing and proofing material produced by the Outreach Hub.ASUEP offers student workers exceptional professional development opportunities, including mentoring, monthly student worker lunches, quarterly professional skills workshops and networking events designed to expand your network of contacts within the organization.What you’ll do:Writes web content for the ASU Foundation’s giving website, asufoundation.org, the ASU alumni website, alumni.asu.edu and other ASU Enterprise Partners digital properties.Writes email communications with an understanding of email best practices and standards for driving engagement.Researches and writes news or feature stories as needed.Researches, writes and edits a variety of communications on behalf of and in partnership with internal and external stakeholders.Conducts interviews and thoroughly investigates activities and events assigned to effectively create written materials; may include digital photography when reporting on ASU Foundation events.Provides proofreading and editing support to Outreach Hub staff for all communication pieces produced by ASU Enterprise Partners.Maintains thorough files and project records and track client communications so as to find important information and project histories.Performs other duties as assigned.What you’ll need:Strong skill in writing for multiple communications vehicles such as websites, newsletters, email, etc.Strong working knowledge of the Associated Press Stylebook and ability to learn and abide by ASU brand guidelines.Strong content development and writing skills.Effective proofreading and editing skills.Use of computers with working knowledge of Microsoft Office suite.Collaborative style combined with the ability and desire to work in a team-based environment.Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing and by phone.Ability to work both independently and as part of a team.Ability to maintain a high degree of confidentiality and responsibility regarding information related to ASU Enterprise Partners, its affiliates and university business and confidential prospect information.Attention to detail and thoroughness in completing assigned duties.Highly organized and able to handle multiple projects.Required qualifications:A candidate must be a currently enrolled student at Arizona State University. A student must be willing to sign and abide by a confidentiality agreement.Preferred qualifications:A student obtaining a degree in journalism, marketing or public relations is preferred. However, a currently enrolled student pursuing an undergraduate or graduate degree in a related field with a willingness to learn and an ability to work well with others is also encouraged to apply.Benefits:Hybrid work schedule. We work from home on Mondays and Fridays!$30 bi-weekly cell phone reimbursementHands-on experience in a professional environmentProfessional development plansOpportunity to network with ASUEP leaders and other ASU studentsAccess to LinkedIn Learning and their 8,000+ coursesProfessional skills workshopsAt ASU Enterprise Partners:ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.At ASU Enterprise PartnersWe serveASU and one another with integrity, trust and compassionWe engagestep up, own it, collaborateWe innovate.continuously, fearlessly, make decisions and take risksWe carethat everyone feels respected and valued for who they areASU Enterprise Partners is an Equal Opportunity Employer #J-18808-Ljbffr