Arizona State University

Compensation

Full Description

Overview EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We are seeking a Content Systems Strategist to join our Strategic Communications & Content Strategy team. Every day you’ll make a difference in the lives of others by driving the structure, governance and ongoing optimization of our content systems, both external (CMS in Drupal) and internal (knowledge bases such as Guru). You’ll help ensure that our content ecosystem is not only human-readable and consistent with our brand, but also machine-readable for search experiences and AI tools, supporting a strong foundation for intelligent content delivery. Responsibilities Manage and optimize content publishing across ASU Online and other EdPlus web ecosystems, ensuring consistency in voice, tone, messaging and strategic alignment. Serve as the primary connection between content strategy and CMS systems, documenting content types, workflows, permissions, dependencies and governance structures. Conduct a comprehensive assessment of existing content structures across both CMS platforms and internal knowledge bases, identifying gaps, inconsistencies and areas for improvement. Maintain and optimize content within internal knowledge base platforms (e.g., Guru), ensuring clarity, accuracy and consistency across a growing portfolio of nearly 400 academic programs and related resources. Collaborate with stakeholders across portfolio, UX, marketing, product and operations teams to gather source information, standardize content formats and ensure knowledge base accuracy and alignment with public-facing content. Establish scalable, sustainable systems for content governance, including documentation standards, tagging systems, content lifecycle planning and routine audits across web and knowledge base platforms. Build and maintain regular QA and content health check processes for both internal and external content, monitoring for outdated information, broken links, misaligned messaging and accessibility compliance. Collaborate across content, web, portfolio, UX and product teams to ensure updates and new information are accurately integrated into site architecture, content systems and publishing workflows. Partner with developers to understand backend systems and advocate for content system improvements, automation opportunities and long-term scalability. Maintain and prioritize a backlog of CMS, knowledge base and workflow improvements based on user feedback, system limitations and evolving team needs. Support AI-readiness by ensuring internal and external content systems are structured in ways that improve discoverability, clarity and reusability by machine learning models and search technologies. Coordinate or assume other duties or projects as assigned or directed. Minimum Qualifications Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications Bachelor’s degree or higher in a related field. Experience managing content in a web CMS (Drupal preferred), including content types, workflows and publishing constraints. Experience maintaining content within an internal knowledge base (e.g., Guru, Confluence), applying content governance practices to ensure clarity, consistency and usability at scale. Evidence of strong organizational skills and extreme attention to detail, especially in documenting complex systems and processes. Experience designing repeatable content QA or audit tools that help maintain brand and strategy alignment. Evidence of familiarity with SEO fundamentals, metadata and structured content principles. Demonstrated knowledge of accessibility standards and commitment to inclusive content practices. Demonstrated ability to collaborate across functions, including developers, content creators, portfolio managers, marketers and strategists. Demonstrated knowledge or experience with AI content enablement, including preparing systems for machine-readability and structured data usage. Demonstrated ability to build and maintain effective relationships and navigate technical conversations with curiosity and confidence. Evidence of passion for working in a collaborative, cross-functional environment that values shared problem-solving and continuous learning. Demonstrated enthusiasm for higher education and mission-driven work that supports access, innovation and student success. Demonstrated comfort with ambiguity and a flexible mindset; ability to adapt to evolving priorities, tools and responsibilities in a dynamic organization. Note Note: This is not a fully remote position. Must be able to reliably commute to Scottsdale, Arizona. Location Off-Campus: Scottsdale Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Higher Education Salary & Benefits $71,500 - $82,000 per year, DOE ASU offers a total compensation package that includes valuable employee benefits. Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents and spouse) Discounts Working Environment EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. This is not a fully remote position. Department Statement EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability. EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. Compliance Arizona State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. The ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. #J-18808-Ljbffr