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Senior Manager, Internal Audit - IT

AngiAnywhereFull-time
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Compensation$135K - 185K a year

Lead and oversee IT audit functions, including SOX ITGC testing, infrastructure reviews, and risk assessments, while managing offshore teams and advising on controls. | Extensive experience in IT audit, controls, and risk management, with leadership in managing audit teams and familiarity with frameworks like COBIT, ISO, NIST, and regulatory standards. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: Homeowners have turned to Angi for more than 300 million projects 1,000+ home service tasks covered 2,800 employees worldwide Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you. About the Role The Senior Manager, Internal Audit – IT will lead Angi’s IT audit efforts, overseeing planning, scoping, resource management (including offshore teams), and the delivery of high-quality audits. This role goes beyond traditional assurance work—providing advisory support upfront to help shape control design and implementation before risks materialize. You’ll work cross-functionally with teams across product, engineering, finance and accounting, and operations to stay aligned on key initiatives and emerging risks. Success in this role requires a self-starter with strong communication skills and the ability to build trust across a dynamic, fast-paced organization. What you’ll do As the Senior Manager, Internal Audit – IT, you will report directly to the VP of Internal Audit and serve as the company’s leader for all technology-related audit work. You will be responsible for planning, executing, and overseeing a wide range of IT audits, including SOX ITGC testing and application controls testing, infrastructure reviews, IT risk assessments, and various operational audits. You’ll also manage a team of offshore resources, ensuring their work aligns with Angi’s quality standards and strategic objectives. In this role, you’ll be more than just an auditor — you’ll be a trusted advisor and partner to the business. Angi's internal audit team is highly engaged with stakeholders upfront, helping guide change before it happens, not just auditing after-the-fact. You’ll collaborate closely with business process auditors and leaders across engineering, product, finance, and cybersecurity to proactively identify risks and drive improvements in controls and operations. You will also partner closely with the IT Compliance team, which maintains key frameworks including SOX and PCI. Key Responsibilities Lead the IT internal audit function by developing and executing the annual audit plan for IT audits, including SOX ITGCs, cloud computing, third-party risk, and system development and transformation initiatives. Oversee the SOX ITGC program, including testing design and operating effectiveness, and ensure work is performed at a level that enables external auditor reliance. Manage outsourced audit resources, ensuring high-quality work product, consistency with internal methodologies, and clear, timely communication. Partner cross-functionally with business and technology teams to understand upcoming system implementations, migrations, and control changes, and provide advisory input early in the process. Coordinate with business process auditors to ensure integrated audit coverage across systems and processes. Conduct periodic audits or assessments of cybersecurity risks and related IT controls, in collaboration with internal security stakeholders. Serve as a subject matter expert on IT controls and risk management, offering insights that support business goals while safeguarding the enterprise. Drive continuous improvement of audit methodologies, tools, and practices, and maintain documentation in compliance with professional and regulatory standards. Present findings and recommendations to senior leadership and support the remediation process by providing practical, risk-based guidance. Stay current on trends and developments in technology, cybersecurity, and regulatory frameworks impacting internal audit (e.g., NIST, COBIT, SOX, COSO, ISO 27001). Who you are You have 8+ years of relevant IT audit, IT risk management, or IT controls experience, with a strong preference for candidates who have worked in a Big 4 accounting firm. You have proven leadership experience in managing end-to-end IT audits, including SOX 404, pre/ post implementation reviews, maturity assessments using IT frameworks, and other operational audits which rely heavily on system functionality. You are a self-starter who thrives in a fast-paced environment and takes full ownership of your workstream, delivering with minimal oversight. You are a strong communicator, capable of engaging with both technical and non-technical stakeholders across all levels of the organization. You have experience managing offshore audit teams or third-party vendors, with a focus on maintaining quality and efficiency. You are comfortable providing advisory input on systems and controls during project planning, not just identifying gaps after the fact. You have a strong understanding of IT frameworks and regulatory requirements, such as COBIT, ISO, NIST, and COSO. Professional certifications such as CISA, CIA, or CPA are strongly preferred. Experience with Snowflake or other data lake technologies is a plus. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $135,000 - $185,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

IT audit
IT controls
Risk management
Direct Apply
Posted 4 days ago
AN

Director, Artificial Intelligence & Machine Learning

AngiAnywhereFull-time
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Compensation$250K - 325K a year

Lead and grow a team of machine learning engineers, oversee LLM deployment and optimization, and collaborate across teams to integrate AI solutions into products. | 10+ years in machine learning and engineering, expertise in ML deployment, API development, real-time workloads, and proficiency in Python. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: Homeowners have turned to Angi for more than 300 million projects 1,000+ home service tasks covered 2,800 employees worldwide Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you. About the role: Angi is seeking an exceptional Director of Machine Learning and Engineering to be a driving force behind Angi's transformation. The role is to be a leader in our Artificial Intelligence team, tackling challenges such as integrating Angi’s search with LLM Providers like OpenAI GPT and Google Gemini. This is a leadership role, leading a team of dedicated machine learning engineers to both develop ML prototypes and then take them to production. In addition to being a leader, we’re also looking for someone who can dive into tech and get their hands dirty to solve some of Angi’s biggest technical challenges. What you’ll do Leadership: Lead and grow a team of talented machine learning engineers, providing guidance, mentorship, and support to foster professional growth. For our most complex challenges, you will dive into the tech to work through solutioning alongside your team. LLM Deployment and Optimization: Oversee the fine-tuning and deployment of LLMs, including Retrieval-Augmented Generation (RAG) in an agentic framework, with a focus on optimizing model performance and scalability to enhance user experience and drive business results. Integration with 3rd Party AI APIs: Oversee the integration and management of AI tools and third-party solutions, including OpenAI GPT, Google Gemini, Meta AI, and Salesforce AI, to enhance user experience and business performance. Engineering & Product Collaboration: Partner with engineering, product, and design teams to build robust, scalable real-time APIs, and work on the entire development process to seamlessly integrate AI solutions into our products. Innovation: Foster innovation within the team, exploring new approaches and techniques to solve complex business problems. Who you are You have a Master’s or Ph.D. in a computer science or quantitative field (e.g., Computer Science, Statistics, Mathematics, or related fields). You have 10+ years of experience in machine learning & engineering, with a focus on large-scale distributed application architecture for deploying ML models to production. You are an expert in machine learning deployment, API development, and real-time ML workloads. You are proficient in Python and comfortable diving deep into technical challenges alongside your team. You have excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $250,000-$325,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Machine Learning Deployment
API Development
Large-Scale Distributed Application Architecture
Direct Apply
Posted 15 days ago
AN

Staff Analyst, Marketing

AngiAnywhereFull-time
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Compensation$125K - 200K a year

Analyze user behavior, develop predictive models, and provide insights to optimize marketplace performance. | 8+ years of analytical experience, proficiency in SQL, Python or R, data visualization skills, and experience in predictive modeling. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: Homeowners have turned to Angi for more than 300 million projects 1,000+ home service tasks covered 2,800 employees worldwide Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you. About the role We are seeking an experienced and data-driven Staff Analyst to join our team as a senior individual contributor. This role will focus on optimizing the performance of our home repair and online marketplace platform by leveraging advanced analytics to drive strategic business decisions. You will work closely with product managers, marketing, and operations teams to analyze consumer behavior, market trends, service provider performance, and platform efficiency. As a key contributor, you will provide data-backed insights to enhance the user experience, increase platform engagement, and improve operational efficiency. While this is a remote position, we are a global company and are looking for applicants located in eastern time zones to align with our team's working hours. What you’ll do Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement. Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies. Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives. Present findings and recommendations to senior leadership, contributing to overall business strategy and platform growth. Create dashboards and reports to monitor key marketplace metrics (e.g., response times, job completions, user satisfaction) in real-time. Ensure data integrity by collaborating with data engineering teams to maintain accurate, scalable data solutions. Mentor junior analysts and assist in refining analytics processes, models, and reporting tools. Stay current with trends in the home services industry, online marketplace developments, and emerging data tools to keep our platform competitive. Who you are Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field (Master's degree preferred). 8+ years of analytical experience in an e-commerce, marketplace, or home services-related field. Strong proficiency in SQL as well as data analysis tools such as Python or R. Expertise in data visualization tools such as Tableau, Power BI, or Looker. Proven ability to develop and apply predictive models to enhance marketplace performance. Strong communication skills to present complex data to cross-functional teams and non-technical stakeholders. Ability to manage multiple projects independently in a fast-paced environment. Experience in coaching or mentoring junior team members. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges $125,000 - $200,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Data Analysis
Consumer Insights
Market Research
Direct Apply
Posted 18 days ago
AN

Legal Operations Manager

AngiAnywhereFull-time
View Job
Compensation$95K - 132K a year

Optimize legal department workflows, manage legal technology and budgets, oversee vendor relationships, and lead cross-functional projects. | 6+ years legal operations experience, expertise in legal tech tools like CLM and SimpleLegal, strong financial and project management skills, and a relevant bachelor's degree. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About the team We're looking for a highly organized, tech-savvy, and experienced Legal Operations Manager to join our Legal Department. This role is critical to improving the efficiency, scalability, and impact of our legal function by optimizing processes, managing technology, and controlling costs. What you’ll do Strategy & Optimization Process Optimization: Design, implement, and maintain efficient legal workflows and processes, including the management of the legal department's ticketing system to streamline requests and intake. Contract Administration Support: Work closely with the Legal and Procurement teams to streamline contract review and approval processes, ensuring efficiency and adherence to internal policies. Financial & Vendor Management Budgeting & Metrics: Manage the legal department's annual budget, including detailed spend tracking, financial forecasting, and the preparation of a monthly metrics tracker and departmental reports. Vendor & Outside Counsel Management: Oversee all relationships with legal vendors and outside counsel, including negotiating competitive fee arrangements, managing billing guidelines, and tracking performance against defined metrics. Technology & Data Management Technology Management: Evaluate, implement, and manage the full suite of legal technology tools, including Contract Lifecycle Management (CLM), e-billing, and document management systems, driving adoption and maximizing their value. Knowledge Management: Create and maintain centralized legal knowledge bases, standardized templates, and playbooks to ensure consistent and efficient legal advice across the organization. Project Leadership & Compliance Project Management: Lead and manage critical cross-functional projects involving Legal, Finance, Compliance, HR, Procurement, and other internal teams. This includes managing complex transitions, such as the migration from one contract system to a new platform. Compliance & Risk Management Support: Provide operational assistance for compliance initiatives, internal/external audits, and the tracking of key regulatory requirements. Who you are Bachelor's degree in a relevant field (e.g., Business, Finance, Technology, or Legal Studies). 6+ years of experience in Legal Operations or a similar function within an in-house legal department. Proven expertise in implementing and managing legal technology solutions (e.g., CLM, e-billing, document management). Strong analytical, financial, and legal budget management skills. Expertise on Legal Budgeting and Contract Management tools such as SimpleLegal and Lexion. Excellent project management and communication skills, with a track record of successfully leading cross-functional initiatives. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $95,000 - $132,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Legal Operations
Contract Lifecycle Management (CLM)
E-billing
Document Management Systems
Legal Budgeting
Project Management
Financial Forecasting
Vendor Management
Compliance & Risk Management
Direct Apply
Posted 4 months ago
AN

Legal Operations Manager

AngiAnywhereFull-time
View Job
Compensation$95K - 132K a year

The Legal Operations Manager will design and implement efficient legal workflows and manage the legal department's budget and vendor relationships. This role also involves leading cross-functional projects and supporting compliance initiatives. | Candidates should have a bachelor's degree and at least 6 years of experience in Legal Operations or a similar role. Expertise in legal technology solutions and strong project management skills are essential. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About the team We're looking for a highly organized, tech-savvy, and experienced Legal Operations Manager to join our Legal Department. This role is critical to improving the efficiency, scalability, and impact of our legal function by optimizing processes, managing technology, and controlling costs. What you’ll do Strategy & Optimization Process Optimization: Design, implement, and maintain efficient legal workflows and processes, including the management of the legal department's ticketing system to streamline requests and intake. Contract Administration Support: Work closely with the Legal and Procurement teams to streamline contract review and approval processes, ensuring efficiency and adherence to internal policies. Financial & Vendor Management Budgeting & Metrics: Manage the legal department's annual budget, including detailed spend tracking, financial forecasting, and the preparation of a monthly metrics tracker and departmental reports. Vendor & Outside Counsel Management: Oversee all relationships with legal vendors and outside counsel, including negotiating competitive fee arrangements, managing billing guidelines, and tracking performance against defined metrics. Technology & Data Management Technology Management: Evaluate, implement, and manage the full suite of legal technology tools, including Contract Lifecycle Management (CLM), e-billing, and document management systems, driving adoption and maximizing their value. Knowledge Management: Create and maintain centralized legal knowledge bases, standardized templates, and playbooks to ensure consistent and efficient legal advice across the organization. Project Leadership & Compliance Project Management: Lead and manage critical cross-functional projects involving Legal, Finance, Compliance, HR, Procurement, and other internal teams. This includes managing complex transitions, such as the migration from one contract system to a new platform. Compliance & Risk Management Support: Provide operational assistance for compliance initiatives, internal/external audits, and the tracking of key regulatory requirements. Who you are Bachelor's degree in a relevant field (e.g., Business, Finance, Technology, or Legal Studies). 6+ years of experience in Legal Operations or a similar function within an in-house legal department. Proven expertise in implementing and managing legal technology solutions (e.g., CLM, e-billing, document management). Strong analytical, financial, and legal budget management skills. Expertise on Legal Budgeting and Contract Management tools such as SimpleLegal and Lexion. Excellent project management and communication skills, with a track record of successfully leading cross-functional initiatives. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $95,000 - $132,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Legal Operations
Process Optimization
Contract Administration
Budget Management
Vendor Management
Technology Management
Project Management
Compliance
Risk Management
Analytical Skills
Communication Skills
Financial Forecasting
Legal Technology
Knowledge Management
Cross-Functional Leadership
Contract Management
Direct Apply
Posted 4 months ago
AN

Legal Operations Manager

AngiAnywhereFull-time
View Job
Compensation$95K - 132K a year

The Legal Operations Manager will design and implement efficient legal workflows and manage the legal department's budget and vendor relationships. This role also involves leading cross-functional projects and ensuring compliance with regulatory requirements. | Candidates should have a bachelor's degree in a relevant field and at least 6 years of experience in Legal Operations or a similar role. Proven expertise in legal technology solutions and strong project management skills are essential. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About the team We're looking for a highly organized, tech-savvy, and experienced Legal Operations Manager to join our Legal Department. This role is critical to improving the efficiency, scalability, and impact of our legal function by optimizing processes, managing technology, and controlling costs. What you’ll do Strategy & Optimization Process Optimization: Design, implement, and maintain efficient legal workflows and processes, including the management of the legal department's ticketing system to streamline requests and intake. Contract Administration Support: Work closely with the Legal and Procurement teams to streamline contract review and approval processes, ensuring efficiency and adherence to internal policies. Financial & Vendor Management Budgeting & Metrics: Manage the legal department's annual budget, including detailed spend tracking, financial forecasting, and the preparation of a monthly metrics tracker and departmental reports. Vendor & Outside Counsel Management: Oversee all relationships with legal vendors and outside counsel, including negotiating competitive fee arrangements, managing billing guidelines, and tracking performance against defined metrics. Technology & Data Management Technology Management: Evaluate, implement, and manage the full suite of legal technology tools, including Contract Lifecycle Management (CLM), e-billing, and document management systems, driving adoption and maximizing their value. Knowledge Management: Create and maintain centralized legal knowledge bases, standardized templates, and playbooks to ensure consistent and efficient legal advice across the organization. Project Leadership & Compliance Project Management: Lead and manage critical cross-functional projects involving Legal, Finance, Compliance, HR, Procurement, and other internal teams. This includes managing complex transitions, such as the migration from one contract system to a new platform. Compliance & Risk Management Support: Provide operational assistance for compliance initiatives, internal/external audits, and the tracking of key regulatory requirements. Who you are Bachelor's degree in a relevant field (e.g., Business, Finance, Technology, or Legal Studies). 6+ years of experience in Legal Operations or a similar function within an in-house legal department. Proven expertise in implementing and managing legal technology solutions (e.g., CLM, e-billing, document management). Strong analytical, financial, and legal budget management skills. Expertise on Legal Budgeting and Contract Management tools such as SimpleLegal and Lexion. Excellent project management and communication skills, with a track record of successfully leading cross-functional initiatives. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $95,000 - $132,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Legal Operations
Process Optimization
Contract Administration
Budget Management
Vendor Management
Technology Management
Project Management
Compliance Management
Analytical Skills
Communication Skills
Financial Forecasting
Legal Technology
Knowledge Management
Cross-Functional Leadership
Risk Management
Contract Management
Direct Apply
Posted 4 months ago
Angi

Senior Analyst, Operations

AngiAnywhereFull-time
View Job
Compensation$90K - 120K a year

Lead strategic projects to improve service quality, analyze data to uncover opportunities, and collaborate cross-functionally to scale impactful initiatives. | 2+ years experience in strategy, operations, or tech environment, strong analytical and communication skills, project ownership, and ability to work with ambiguity. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi At a Glance • A new homeowner turns to Angi every second • Our network has 150,000+ skilled pros in 50+ service categories • 150,000,000+ projects brought to Angi (and counting) Why Join Angi Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About The Team At Angi, our mission is simple yet ambitious: to ensure every service is a ‘Job Done Well’. The Services Operations team plays a critical role in bringing this mission to life by shaping strategy, running innovative operational experiments, and scaling impactful launches. We partner closely with teams across the company to design creative, data-driven solutions that elevate the experience for both Homeowners and Pros. United by a passion for solving complex challenges, our team is committed to making home services seamless, reliable, and high-quality at every step. About The Role The Senior Analyst of Operations will work directly with the Associate Director of Services Operations to drive platform growth and improve service quality. You’ll analyze data to uncover opportunities, build business cases, and lead large cross-functional initiatives that move the needle on Angi’s most critical priorities. In this role, you will own and support high-impact strategic projects; partner with cross-functional stakeholders across Care, Analytics, and Marketing to test, launch, and scale improvements that strengthen our ability to deliver a Job Done Well. We’re looking for highly motivated individuals who bring analytical rigor, strategic thinking, and operational discipline to accelerate Angi’s growth and ensure our customers and pros have the best possible experience. What You’ll Do • Lead strategic projects end to end - from concept and business case development to execution and performance management - to raise the bar on service quality at Angi Services • Design and pilot innovative quality improvement experiments, analyze outcomes, and translate insights into actionable recommendations for continuous iteration • Drive quantitative and qualitative research to uncover drivers of Pro quality and guide decision-making • Monitor, track, and report on Pro quality metrics, identifying trends, risks, and opportunities for improvement • Collaborate across teams to test, validate, and scale impactful quality initiatives • Serve as a thought leader and operational driver within one of Angi’s highest priorities Who You Are • 2+ years of experience in strategy, operations, management consulting, investment banking, or a fast-growing technology environment • Self-starter and an owner; someone who can manage and execute projects to completion • Strong analytical skills – proficiency in modeling, basic SQL is a plus • First class communication skills • Maintain a careful balance between attention to detail and swift execution • Analytical rigor – ability to synthesize complex data into actionable recommendations • Has a strong bias for action • Thrive with ambiguity • Team player; collaborates and influences effectively with cross-functional team members across the organization • Interest in Angi, home services, or marketplaces a plus We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits • The salary band for this position ranges from $90,000 - $120,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. • This position will be eligible for a competitive year end performance bonus & equity package. • Full medical, dental, vision package to fit your needs • Flexible vacation policy; work hard and take time when you need it • Pet discount plans & retirement plan with company match (401K) • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Data analysis
Project management
Business intelligence
Strategic thinking
Cross-functional collaboration
Basic SQL (preferred)
Communication skills
Verified Source
Posted 5 months ago
AN

Associate Content Researcher

AngiAnywhereFull-time
View Job
Compensation$50K - 65K a year

The Associate Content Researcher will be responsible for conducting keyword research to guide content creation and improvement. They will collaborate with content editors and writers to ensure the content meets user intent and is optimized for both traditional SEO and Generative Engine Optimization. | Candidates should have 1-2 years of experience in SEO and content creation or editing. Familiarity with industry tools and analytics, as well as a degree in Marketing, Business, Communication, or a related field, is preferred. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About The Team This role sits in the Content team of the Product organization. The Content & Editorial team is responsible for the Angi Solution Center, HomeAdvisor Cost Guide Center, and in-product content that drives business objectives. We are a high-performing editorial team focused on new customer acquisition and growth, setting the content standards and strategy across the user experience through consistent day-to-day management of our 9,000 article library and by implementing new strategies to make our site best-in-class. What You’ll Do In this role, you will be responsible for the keyword research that defines the direction for all of our content creation, going deep into individual categories to understand the best and most impactful articles we can create. You’ll be creating briefs for new content, as well as briefs to suggest improvements to previously published articles based on content best practices, page layout, and competitor research. You’ll be mapping content within our categories to ensure we have solid internal linking and relevant content modules. You will work closely with Content Editors and writers (freelance and in-house) to ensure content satisfies user intent by being insightful, useful, relevant, engaging, and ultimately more helpful than any other content online. In addition to traditional SEO, you will incorporate Generative Engine Optimization (GEO) strategies—optimizing our content to perform well in AI-driven search and answer engines (such as ChatGPT, Google AI Mode, and Perplexity). You’ll identify opportunities for our content to surface in generative summaries, conversational answers, and AI-enhanced search results, ensuring our brand remains visible in emerging search environments. Own monthly keyword research for assigned categories focused on increasing organic traffic goals Own the creation of content briefs to ensure deadlines are met and production goals stay on track Understand performance for assigned categories and understand rankings, traffic, and revenue outcomes Manage & update category reporting dashboards for reporting on business performance Ideate and manage new content outline research, providing feedback and ensuring all stakeholder input is implemented Implement GEO best practices, optimizing copy, structure, and metadata for AI-driven search visibility Incorporate generative AI tools into content research workstreams, leveraging platforms like OpenAI to improve efficiency Review article performance and proactively suggest improvements with the help of writers and editors Perform relevant SEO and GEO workflows and deliverables as it relates to content: On-page optimization (titles, H1s, URLs, etc) Merges and redirects Content mapping (links, CTAs, additional content modules) AI-specific prompt testing and refinement for better inclusion in answer engines Qualities We Are Searching For: Extremely organized and detail-oriented: You enjoy juggling multiple projects and have an eye for subtle differences in closely related topics. Efficient and productive: You get a lot of things done and can identify ways to optimize your workflow to meet deadlines. Passionate and curious: You are someone who is genuinely curious about how and why people search, has a deep understanding of core SEO and GEO concepts, and a drive to constantly learn about new topics. Results-driven: You are focused on achieving results, setting ambitious goals, and able to prioritize appropriately by understanding the balance of value. Innovative: You are constantly focused on improving, growing, and coming up with new ways to grow and propel our content. Teamwork and positive attitude: You work collaboratively with a positive and can-do approach to opportunities and challenges to get the right things done quickly. Who You Are You have 1-2 years of experience with SEO, creating and/or editing content for the web. SEO knowledge and experience required, GEO experience a plus. Demonstrates a track record of improving content for the web and a passion for researching and creating content. Experience with industry tools and analytics required: Adobe, Google Search Console, Google Data Studio/Looker, Google Keyword Planner, SEMRush, Ahrefs. Google Sheets experience, including usage of vlookups, pivot tables, and other data manipulation tools. Marketing, Business, Communication or a related degree preferred, but equivalent experience will be seriously considered. Quantitative and pragmatic qualities are a plus. UX or UI for search experience and best practice knowledge is a plus. Familiarity with project management tools such as Monday.com. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $50,000 - $65,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

SEO
GEO
Content Creation
Keyword Research
Content Optimization
Data Analysis
Google Analytics
Adobe
Google Search Console
Google Data Studio
SEMRush
Ahrefs
Google Sheets
Project Management
Content Strategy
Internal Linking
Direct Apply
Posted 5 months ago
AN

Associate Content Researcher

AngiAnywhereFull-time
View Job
Compensation$50K - 65K a year

The Associate Content Researcher will conduct keyword research to guide content creation and suggest improvements for existing articles. They will collaborate with content editors and writers to ensure content meets user intent and incorporates SEO and GEO best practices. | Candidates should have 1-2 years of experience in SEO and content creation, with a strong understanding of SEO and GEO concepts. Familiarity with industry tools and analytics, as well as experience in data manipulation using Google Sheets, is required. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About The Team This role sits in the Content team of the Product organization. The Content & Editorial team is responsible for the Angi Solution Center, HomeAdvisor Cost Guide Center, and in-product content that drives business objectives. We are a high-performing editorial team focused on new customer acquisition and growth, setting the content standards and strategy across the user experience through consistent day-to-day management of our 9,000 article library and by implementing new strategies to make our site best-in-class. What You’ll Do In this role, you will be responsible for the keyword research that defines the direction for all of our content creation, going deep into individual categories to understand the best and most impactful articles we can create. You’ll be creating briefs for new content, as well as briefs to suggest improvements to previously published articles based on content best practices, page layout, and competitor research. You’ll be mapping content within our categories to ensure we have solid internal linking and relevant content modules. You will work closely with Content Editors and writers (freelance and in-house) to ensure content satisfies user intent by being insightful, useful, relevant, engaging, and ultimately more helpful than any other content online. In addition to traditional SEO, you will incorporate Generative Engine Optimization (GEO) strategies—optimizing our content to perform well in AI-driven search and answer engines (such as ChatGPT, Google AI Mode, and Perplexity). You’ll identify opportunities for our content to surface in generative summaries, conversational answers, and AI-enhanced search results, ensuring our brand remains visible in emerging search environments. Own monthly keyword research for assigned categories focused on increasing organic traffic goals Own the creation of content briefs to ensure deadlines are met and production goals stay on track Understand performance for assigned categories and understand rankings, traffic, and revenue outcomes Manage & update category reporting dashboards for reporting on business performance Ideate and manage new content outline research, providing feedback and ensuring all stakeholder input is implemented Implement GEO best practices, optimizing copy, structure, and metadata for AI-driven search visibility Incorporate generative AI tools into content research workstreams, leveraging platforms like OpenAI to improve efficiency Review article performance and proactively suggest improvements with the help of writers and editors Perform relevant SEO and GEO workflows and deliverables as it relates to content: On-page optimization (titles, H1s, URLs, etc) Merges and redirects Content mapping (links, CTAs, additional content modules) AI-specific prompt testing and refinement for better inclusion in answer engines Qualities We Are Searching For: Extremely organized and detail-oriented: You enjoy juggling multiple projects and have an eye for subtle differences in closely related topics. Efficient and productive: You get a lot of things done and can identify ways to optimize your workflow to meet deadlines. Passionate and curious: You are someone who is genuinely curious about how and why people search, has a deep understanding of core SEO and GEO concepts, and a drive to constantly learn about new topics. Results-driven: You are focused on achieving results, setting ambitious goals, and able to prioritize appropriately by understanding the balance of value. Innovative: You are constantly focused on improving, growing, and coming up with new ways to grow and propel our content. Teamwork and positive attitude: You work collaboratively with a positive and can-do approach to opportunities and challenges to get the right things done quickly. Who You Are You have 1-2 years of experience with SEO, creating and/or editing content for the web. SEO knowledge and experience required, GEO experience a plus. Demonstrates a track record of improving content for the web and a passion for researching and creating content. Experience with industry tools and analytics required: Adobe, Google Search Console, Google Data Studio/Looker, Google Keyword Planner, SEMRush, Ahrefs. Google Sheets experience, including usage of vlookups, pivot tables, and other data manipulation tools. Marketing, Business, Communication or a related degree preferred, but equivalent experience will be seriously considered. Quantitative and pragmatic qualities are a plus. UX or UI for search experience and best practice knowledge is a plus. Familiarity with project management tools such as Monday.com. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $50,000 - $65,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

SEO
Content Creation
Keyword Research
Content Optimization
Generative AI
Data Analysis
Google Analytics
Adobe
Google Search Console
Google Data Studio
SEMRush
Ahrefs
Google Sheets
Project Management
Content Strategy
Internal Linking
Direct Apply
Posted 5 months ago
AN

Associate Content Researcher

AngiAnywhereFull-time
View Job
Compensation$50K - 65K a year

The Associate Content Researcher will be responsible for conducting keyword research to guide content creation and improvement. They will collaborate with content editors and writers to ensure that the content meets user intent and is optimized for search engines. | Candidates should have 1-2 years of experience in SEO and content creation or editing. Familiarity with industry tools and analytics, as well as a degree in Marketing, Business, Communication, or a related field, is preferred. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About The Team This role sits in the Content team of the Product organization. The Content & Editorial team is responsible for the Angi Solution Center, HomeAdvisor Cost Guide Center, and in-product content that drives business objectives. We are a high-performing editorial team focused on new customer acquisition and growth, setting the content standards and strategy across the user experience through consistent day-to-day management of our 9,000 article library and by implementing new strategies to make our site best-in-class. What You’ll Do In this role, you will be responsible for the keyword research that defines the direction for all of our content creation, going deep into individual categories to understand the best and most impactful articles we can create. You’ll be creating briefs for new content, as well as briefs to suggest improvements to previously published articles based on content best practices, page layout, and competitor research. You’ll be mapping content within our categories to ensure we have solid internal linking and relevant content modules. You will work closely with Content Editors and writers (freelance and in-house) to ensure content satisfies user intent by being insightful, useful, relevant, engaging, and ultimately more helpful than any other content online. In addition to traditional SEO, you will incorporate Generative Engine Optimization (GEO) strategies—optimizing our content to perform well in AI-driven search and answer engines (such as ChatGPT, Google AI Mode, and Perplexity). You’ll identify opportunities for our content to surface in generative summaries, conversational answers, and AI-enhanced search results, ensuring our brand remains visible in emerging search environments. Own monthly keyword research for assigned categories focused on increasing organic traffic goals Own the creation of content briefs to ensure deadlines are met and production goals stay on track Understand performance for assigned categories and understand rankings, traffic, and revenue outcomes Manage & update category reporting dashboards for reporting on business performance Ideate and manage new content outline research, providing feedback and ensuring all stakeholder input is implemented Implement GEO best practices, optimizing copy, structure, and metadata for AI-driven search visibility Incorporate generative AI tools into content research workstreams, leveraging platforms like OpenAI to improve efficiency Review article performance and proactively suggest improvements with the help of writers and editors Perform relevant SEO and GEO workflows and deliverables as it relates to content: On-page optimization (titles, H1s, URLs, etc) Merges and redirects Content mapping (links, CTAs, additional content modules) AI-specific prompt testing and refinement for better inclusion in answer engines Qualities We Are Searching For: Extremely organized and detail-oriented: You enjoy juggling multiple projects and have an eye for subtle differences in closely related topics. Efficient and productive: You get a lot of things done and can identify ways to optimize your workflow to meet deadlines. Passionate and curious: You are someone who is genuinely curious about how and why people search, has a deep understanding of core SEO and GEO concepts, and a drive to constantly learn about new topics. Results-driven: You are focused on achieving results, setting ambitious goals, and able to prioritize appropriately by understanding the balance of value. Innovative: You are constantly focused on improving, growing, and coming up with new ways to grow and propel our content. Teamwork and positive attitude: You work collaboratively with a positive and can-do approach to opportunities and challenges to get the right things done quickly. Who You Are You have 1-2 years of experience with SEO, creating and/or editing content for the web. SEO knowledge and experience required, GEO experience a plus. Demonstrates a track record of improving content for the web and a passion for researching and creating content. Experience with industry tools and analytics required: Adobe, Google Search Console, Google Data Studio/Looker, Google Keyword Planner, SEMRush, Ahrefs. Google Sheets experience, including usage of vlookups, pivot tables, and other data manipulation tools. Marketing, Business, Communication or a related degree preferred, but equivalent experience will be seriously considered. Quantitative and pragmatic qualities are a plus. UX or UI for search experience and best practice knowledge is a plus. Familiarity with project management tools such as Monday.com. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $50,000 - $65,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. This position will be eligible for a competitive year end performance bonus & equity package. Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

SEO
Content Creation
Keyword Research
Generative Engine Optimization
Content Briefs
Analytics
Google Search Console
Adobe
SEMRush
Ahrefs
Google Sheets
Data Manipulation
Project Management
Content Optimization
Internal Linking
User Intent
Direct Apply
Posted 5 months ago
AN

Senior Financial Analyst

AngiAnywhereFull-time
View Job
Compensation$100K - 125K a year

Develop and maintain complex financial models and analyses to support revenue growth strategies. Analyze and present financial data to senior leadership while collaborating with cross-functional teams to drive business decisions. | A BA/BS in Finance or a related field is required, along with 3+ years of relevant experience in investment banking, private equity, or Corporate FP&A. Candidates should be proficient in financial analysis and possess strong problem-solving skills. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: A new homeowner turns to Angi every second Our network has 150,000+ skilled pros in 50+ service categories 150,000,000+ projects brought to Angi (and counting) Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About the team Angi is seeking a highly driven Senior Financial Analyst to join our growing finance team, with a focus on revenue forecasting. As a key member of our Finance team, you will play an integral role in providing strategic financial advice and maintaining financial discipline for Angi’s highest growth revenue streams. You will interface regularly with executive teams, and work cross-functionally across departments to provide critical financial support that empowers our business leaders to make sound decisions. This is the perfect role for a hungry, analytical team-player who wants to help grow a dynamic business and sees themselves as a future business leader. What you’ll do Develop and maintain the Finance team’s ability to iterate on complex financial models and analyses; enable and contribute to effective decision making regarding the revenue growth strategy, cost structure and capital expenditures in order to shape the strategic direction of the businesses Analyze, interpret and present relevant financial data and key business metrics to senior leadership - partner closely with cross-functional stakeholders to impact business decisions Build a transparent financial framework that helps P&L owners identify and strategize additional opportunities for investment and growth Assist in preparing and coordinating the annual budget and monthly forecasts Collaborate with other members of Finance and Accounting to prepare and deliver weekly and monthly management reports to key team members Assist in preparation of materials for external parties Work on special projects and ad hoc analysis as determined by senior leadership Own and drive continuous improvements to Finance’s reporting and planning tools that help automate processes and deepen the financial bridge across departments Who you are BA/BS in Finance or a related field 3+ years of investment banking, private equity, and/or Corporate FP&A experience Proficient in financial analysis, financial modeling and problem-solving Ability to analyze financial data and prepare financial reports and projections Functional knowledge of financial reporting and accounting Detail-oriented, highly organized and resourceful The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Team player with exceptional interpersonal skills; ability to build and maintain effective cross-functional relationships Prior small company or start-up experience a plus Experience with SQL, Looker, Power BI and/or NetSuite a plus We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Compensation & Benefits The salary band for this position ranges from $100,000-$125,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living This position will be eligible for a competitive year end performance bonus Full medical, dental, vision package to fit your needs Flexible vacation policy; work hard and take time when you need it Pet discount plans & retirement plan with company match (401K) The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world #LI-Remote

Financial Analysis
Financial Modeling
Problem-Solving
Financial Reporting
Accounting
Detail-Oriented
Organized
Resourceful
Interpersonal Skills
SQL
Looker
Power BI
NetSuite
Direct Apply
Posted 5 months ago
Angi

Escalations Representative

AngiAnywhereFull-time
View Job
Compensation$50K - 54K a year

Manage high-risk service escalations by investigating issues, de-escalating situations, and collaborating with internal teams to ensure customer trust and policy adherence. | Minimum 6 months customer service experience with escalations, CRM proficiency, strong communication and problem-solving skills, ability to work remotely with reliable internet. | At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi At a Glance: • A new homeowner turns to Angi every second • Our network has 150,000+ skilled pros in 50+ service categories • 150,000,000+ projects brought to Angi (and counting) Why Join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Why Join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you. About The Team The Services Escalations team plays a critical role in protecting trust and ensuring confidence in Angi Services. We specialize in handling high-risk complaints that require careful investigation, sound judgment, and a thoughtful approach. Our team partners closely with leadership, Legal, and other internal groups to address sensitive issues, always balancing customer needs with company priorities. Every case we manage is an opportunity to de-escalate difficult situations, uphold our standards, and reinforce the integrity of the customer experience. If you thrive in fast-paced environments, have strong problem-solving skills, and bring empathy to every interaction, you’ll feel right at home on our team. What You’ll Do: The Services Escalations team is looking for a dedicated and empathetic Escalations Representative to manage high-risk service escalations from homeowners and service professionals. In this role, you’ll represent the company in sensitive situations, investigate concerns thoroughly, and deliver fair, policy-aligned resolutions that protect trust and ensure confidence in our services. • Champion Resolution: De-escalate complex customer escalations with empathy and professionalism, ensuring the reporting party feels heard while aligning outcomes with company policies. • Investigate & Problem-Solve: Review booking details, past communications, and supporting documentation to uncover root causes and determine next steps. • Risk Assessment: Evaluate the nature and severity of escalations, applying sound judgment to balance customer needs with business priorities. • Case Handling: Manage supervisor calls, executive or legal forwards, and other high-risk escalations requiring discretion and accuracy. • Documentation Excellence: Accurately document actions and resolutions in CRM tools (Dash/Salesforce), ensuring proper macro usage, cross-referencing, and follow-through. • Collaboration: Partner with leadership, Legal, and other internal teams on sensitive issues, ensuring clear communication and alignment. • Case Ownership: Stay organized and drive timely resolutions within Service Level Agreements (SLAs) and Turnaround Times (TATs). • Continuous Improvement: Apply feedback, adapt to evolving needs, and step in to support escalations-related tasks across the team. In This Role, You Will Need: • Minimum 6 months customer service experience required, ideally in an environment with a high volume of cases and outbound calls each day • Experience with handling escalated calls is required • Strong computer skills required, ideally including experience using a CRM system (i.e. Salesforce) and GoogleSuite • Ability to make critical decisions autonomously • Ability to have tough conversations, handle objections and utilize strong problem-solving skills. • Ability to work in an environment that is unpredictable and fast paced • Track record of adhering to company policies, including account notation, call documentation, and QA • Ability to be an empathetic listener and showcase strong communication skills • Ability to use and talk on a phone headset for up to 8 hours per day • A growth mindset- you crave coaching and feedback and are able to implement as necessary • A positive, professional, and high-energy attitude with a strong ability to multitask • Hardline and high-speed internet connection Compensation & Benefits: • This is a non-exempt (hourly) position with an annualized compensation ranging from $50,000 to $54,000 • The hourly rate is $25.18 • This position will be eligible for a competitive year end performance bonus • Company equity program • Full medical, dental, vision package to fit your needs • Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday • Pet discount plans & retirement plan with company match (401K) • Technical equipment (i.e. laptop) provided Where You’ll Work: • This is a remote position and the ideal candidate will permanently reside in one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia (DC), Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • Angi currently has an office in the following city/states, 1) Denver, CO, 2) Indianapolis, IN and 3) New York City, NY, which are available for use if you reside near these locations • We have a 'camera on' culture for virtual meetings. Must utilize all company provided equipment, including the webcam, for all team communications. We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This job post is scheduled to close on September 26, 2025. This is not the timeline by which we expect to fill the role, rather when we expect to limit new applications.

Customer service
Escalation handling
CRM (Salesforce)
Problem-solving
Communication
Empathy
Google Suite
Verified Source
Posted 5 months ago
Angi

Senior Manager, Sales Strategy and Operations

AngiAnywhereFull-time
View Job
Compensation$135K - 150K a year

Support capacity growth by improving conversion and reducing costs, manage large strategic changes across teams, and provide thought partnership to sales and operations. | Bachelor's degree, 3-8 years experience in consulting, finance, strategy, or operations, strong analytical skills, and preferably management consulting experience. | Description: • Support Pro Capacity Growth - Help grow a function that originates $500M in new sales each year by: • Working on initiatives to improve conversion or reduce costs. • Identifying new prospect pools. • Evaluating new technologies to improve sales productivity. • Program Management and Cross-Functional Collaboration: • Provide thought partnership to the Sales Operations and Sales teams, in addition to cross-functional partners. • Program manage large strategic changes that involve many teams and span multiple months, building cross-functional buy-in and collaboration, and providing updates and impact to senior leadership. • Ensure smooth implementation and adaptation to new strategies. Requirements: • Bachelor's degree or higher. • 3-8 years of professional experience in consulting, finance, strategy, business development or operations experience. • Sales or Sales Operations experience preferred, but not required. • Strong analytical and execution background - demonstrated experience gathering data from various sources and driving strategic insight and decision-making. • Management consulting experience at a top firm strongly preferred. • Startup experience is a plus. • A strong interest in Angi, home services, marketplaces and product-driven organizations. Benefits: • The salary band for this position range from $135,000 - $150,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. • This position will be eligible for a competitive year end performance bonus & equity package. • Full medical, dental, vision package to fit your needs. • Flexible vacation policy; work hard and take time when you need it. • Pet discount plans & retirement plan with company match (401K). • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

Program Management
Cross-Functional Collaboration
Strategic Insight
Data Analysis
Sales Operations
Business Development
Consulting
Verified Source
Posted 6 months ago

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