American Express Global Business Travel

Support product initiatives by analyzing data, supporting stakeholders, and ensuring product quality and documentation. | Requires 3-5 years of experience in product or data analysis, proficiency with Microsoft Office, Jira, Confluence, and knowledge of SQL, AI, and ThoughtSpot is a plus. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This opportunity is for a Product Analyst to be part of the team that creates best-in-class digital solutions for our customers and supports products that are integral to the care and wellbeing of travelers. We are looking for a detail-oriented and analytically-minded professional with 3–5 years of experience in a product or data analyst role who is passionate about data, technology and the travel industry. In this role, you will be the trusted subject matter expert and operational backbone supporting multiple Product Managers across our travel manager product portfolio. You will work across select product initiatives, translating customer needs and business requirements into actionable insights that drive product improvements and enhance user experiences. Your expertise in business intelligence and data analytics will help bridge the gap between our product managers, data engineering teams and customers ensuring that solutions are delivered effectively and that customers receive the support they need to maximize product value. The ideal candidate will have an analytical mindset, strong problem-solving abilities and the ability to thrive in a fast-paced, cross-functional environment. You will forge productive relationships with product and technology counterparts while liaising with commercial teams and support teams to address customer pain points and inquiries. You will be instrumental in gathering customer feedback, identifying trends, and recommending solutions that improve both product functionality and customer satisfaction. This role plays a critical part in GBT's future growth, and we're looking for outstanding candidates who are ready to make a direct impact on how we service our customers. What You’ll Do • Serve as the subject matter expert (SME) for assigned products, supporting internal stakeholders and external customers • Support the execution of product strategy and roadmap initiatives across BI and other products as needed • Act as an analytic product analyst, providing flexible support across multiple product initiatives based on business and project priorities • Partner with technology, data and other partners to ensure product requirements are clearly defined, implemented correctly, and aligned with business needs • Provide product and data support, including troubleshooting complex issues and ensuring timely resolution • Conduct user acceptance testing (UAT) and data quality validation for new features, enhancements and product initiatives • Create and maintain product documentation, including KPIs, data definitions and user guides • Deliver product training and consultative guidance to internal teams and external users on product usage and best practices • Recommend appropriate reports, dashboards, analytics, and KPIs based on customer requirements • Ensure product consistency, standardization, and quality across supported products • Own and deliver project-based assignments, including requirements gathering, stakeholder meetings and execution If you are located in Illinois this will be a hybrid role What We’re Looking For • 3–5 years of experience in product or data analyst related role with strong attention to detail and a keen eye for accuracy • Passionate about data analytics, technology and/or travel • Self-motivated and results oriented, driven by key successes • Strong organizational skills with an emphasis on project management and problem-solving skills • Effective at managing multiple and competing priorities • Excellent written and verbal communication skills • Excellent cross organizational skills with a focus on ability to communicate effectively and comfortably within all levels of the company • Excellent understanding of customer requirements and expectations • Ability to work independently​ • Self-motivated and ability to grasp business needs, mitigate risk and execute against goals • Experience with Jira (including writing user stories) and Confluence for product documentation • Advanced knowledge of Microsoft Office software, Jira and Confluence • AI, SQL & ThoughtSpot proficiency would be a plus • Bachelor’s degree or equivalent required Location Chicago, Illinois, United States The US national base salary range for this position is from $60,200.00 - $111,800.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66) The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. • And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

Oversee and execute product strategies for travel and expense solutions, collaborating with multiple teams to deliver impactful products. | Requires 8+ years in software product management, industry knowledge in travel, experience with AI integration, and strong communication skills. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are looking for a strategic-minded person who is passionate about both the power of travel for personal and professional growth. The ideal candidate will have a deep understanding of the travel landscape, particularly corporate travel, and what tools, data, and analytics travel managers require to make informed decisions about their corporate travel program. Key responsibilities include overseeing the Travel Manager experience for Complete -- a new next-gen travel and expense solution, co-created by Amex GBT and SAP Concur -- and its touchpoints across the GBT Select product landscape. The person in this role will manage and execute key strategies from concept creation and product design to development and delivery in partnership with our engineers and designers. Engaging with customers and key stakeholders around the travel program management experience will also be an integral element, as well as effective communication across Amex GBT teams including marketing, sales, client management, consulting, technologies, product deployment, supplier relations, compliance, and traveler care. Familiarity of emerging technologies in both the travel and expense spaces will also be a key to success. What You’ll Do: Be the expert for your products, combining industry analysis, end-user feedback, and continue to evolve to the product vision and strategy for your domain Lead and communicate product roadmaps for your domain Build relationships with cross-functional teams at Amex GBT including user experience, engineering, analytics, marketing, commercial, operations, and more Work with partners across product, technology and operations to translate customer needs into workable technology solutions, and deliver world-class products Understand our company and product objectives, business traveler challenges, and opportunities to improve the travel experience Lead the execution of products from inception through deployment and marketing, including prioritization of maximum impact initiatives, anticipating delivery risks and managing trade-offs Pull, analyze, and share data to drive prioritization and decision making Define and drive business outcomes and metrics for your domain Incorporate the latest technology available including AI into products to improve the user experience What We’re Looking For: Bachelor’s or master’s degree in computer science or equivalent 8+ years of software product management experience Deep understanding of product management industry standards and innovations Experience with current Agile, UX practices, frameworks for product discovery, and launch strategies Experience with incorporating generative AI into digital solutions Travel industry experience beneficial (airline, hotel, online travel agencies or other travel-tech companies) Passionate about approaching projects collaboratively and with a positive attitude to deliver quality products on time Able to communicate in a concise and clear way to senior leaders, technical, and non-technical partners from around the world Strong strategic perspective; able to see the big picture and roll up your sleeves to push projects through to completion Passionate about developing product best practices, and building a strong product management community Location Chicago, Illinois, United States The US national base salary range for this position is from $130,600.00 - $242,500.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Negotiate hotel supplier agreements, develop revenue opportunities, and build strategic partnerships to drive business growth. | Strong negotiation skills, experience in supplier management, and knowledge of travel industry platforms are required. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Reporting to the Senior Director of Global Hotel Commercial, this is a strategic, high-visibility role within our Global Business Partnerships division. This position is instrumental in driving revenue through the negotiation of hotel supplier agreements that create mutual value for customers, suppliers, and Amex GBT. As Manager of GSP, you will lead comprehensive supplier management initiatives—from contract negotiation and execution through business development and strategic partnership programs, including our Hotel Growth Initiative (HGI). What You'll Do: • Negotiate Strategic Agreements: Develop and execute profitable hotel supplier contracts that deliver measurable value across all stakeholders while advancing Amex GBT's commercial objectives • Accelerate Revenue Growth: Identify, develop, and drive implementation of incremental revenue opportunities with existing and prospective suppliers • Execute Value Delivery: Operationalize supplier value propositions and establish strategies to ensure all business development commitments are realized • Cultivate Strategic Partnerships: Build and maintain strong supplier relationships through innovative engagement approaches and channels beyond conventional sales models • Monitor & Forecast Performance: Analyze portfolio metrics, track business performance, and develop revenue forecasts in coordination with the Global Revenue Management team • Drive Cross-Functional Alignment: Collaborate across departments and regions—including Traveler Care, Client Management, Sales, Revenue Management, Meetings & Events, Global Business Consulting, and GBP teams—to align strategies, enhance engagement, and optimize collective outcomes What We're Looking For: • Fluent English proficiency (written and verbal); multilingual capabilities are advantageous • Strong analytical mindset with sophisticated commercial expertise and strategic thought leadership • Exceptional relationship-building, collaboration, and influencing capabilities across all organizational levels • Proven consultative selling and negotiation expertise with a demonstrated track record of successful outcomes • Results-oriented approach with a history of delivering best-in-class performance • Comprehensive knowledge of the hotel and travel supplier industry and strong working knowledge of travel technology platforms (GDS, Point of Sale systems, online booking tools) • Demonstrated ability to manage multiple concurrent projects, deliver on schedule and within scope, and operate autonomously in a remote environment • Ability to excel in fast-paced, dynamic, and evolving business conditions • Excellent oral and written communication skills with strong presentation capabilities • Advanced proficiency in Excel and PowerPoint with meticulous attention to detail • Flexibility to travel domestically and internationally as required and ability to work effectively in a virtual, US-based environment Location United States The US national base salary range for this position is from $88,200.00 - $163,800.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. • And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Design and govern sales forecasting models, manage CRM data, develop dashboards, analyze sales data, lead automation projects, and train sales teams. | 7+ years in sales operations, mastery in Salesforce, strong analytical skills, experience with BI tools, partner management, change management, and a relevant bachelor's degree or higher. | Job Description: • Design and govern comprehensive global sales forecasting models • Manage CRM data integrity, quality, and security across Salesforce • Collaborate cross-functionally to streamline workflows, improve system integrations • Produce and share dynamic dashboards and reports using BI platforms like Tableau and Power BI • Conduct comprehensive sales performance data analysis • Lead and implement automation initiatives and process improvements • Offer training and continuous assistance to regional and global sales teams • Mentor sales operations analysts and coordinators Requirements: • 7+ years of progressive experience in sales operations within a large, intricate corporate setting • Demonstrated mastery in CRM systems, particularly Salesforce • Strong analytical skills with expertise in forecasting techniques, pipeline management, and predictive analytics • Established history of crafting dashboards, tracking important metrics, and communicating data narratives with BI tools like Tableau or Power BI • Outstanding partner management skills, with the ability to influence senior leadership and cross-functional teams • Experience with large-scale change management and process automation projects • Bachelor’s degree or equivalent experience in Business, Data Analytics, Finance, or related field; MBA or advanced certification preferred Benefits: • Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks with weekly deals from major travel providers • Access to over 20,000 courses on our learning platform • Leadership courses • Internal job openings available first to current employees • Championing Inclusion in every aspect of business