American Express Global Business Travel

Optimize global sales processes through data management, forecasting, and automation, while collaborating across teams to improve operational efficiency. | Extensive experience in sales operations, mastery of CRM systems, expertise in forecasting and analytics, and strong partner management skills. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As Senior Director, Global SME Sales Operations, you will be tasked to optimize sales processes worldwide in a large enterprise. In this role, you will drive data integrity, forecasting accuracy, and operational efficiency across our global sales teams. You will collaborate closely with cross-functional partners—including CRM and sales tooling, marketing, L&D and sales enablement teams—to implement standard methodologies, leverage data insights, and empower sales leaders to make informed decisions that accelerate revenue growth. What You’ll Do: Strategic Data & Forecasting Management: Design and govern comprehensive global sales forecasting models, establishing standardized procedures and KPIs that integrate inputs from sales, finance, and partners while driving continuous improvement through predictive analytics and historical data analysis CRM & Data Governance: Manage CRM data integrity, quality, and security across Salesforce and related platforms, implementing robust data validation, deduplication, and standardization protocols to support accurate pipeline, territory, and account reporting Cross-Functional Collaboration: Collaborate cross-functionally with marketing, sales enablement, finance, and IT teams to streamline workflows, improve system integrations, and align sales targets with corporate growth initiatives. Reporting & Analytics: Produce and share dynamic dashboards and reports through the use of sophisticated BI platforms like Tableau and Power BI, offering practical analysis on the health of sales pipelines, attainment of quotas, and precision of forecasts by recognizing trends, vulnerabilities, and potential advantages. Conduct comprehensive sales performance data analysis to uncover operational bottlenecks, reveal potential forecast deviations early, and recommend strategic corrective actions that drive operational improvement. Process Optimization & Automation: Lead and implement automation initiatives and process improvements that streamline manual sales reporting, pipeline updates, and forecasting inputs, enabling scalable, repeatable sales operations practices across regions and divisions to improve accuracy and reduce cycle times Leadership & Enablement: Offer training and continuous assistance to regional and global sales teams regarding forecasting standard practices and data precision. Mentor sales operations analysts and coordinators, encouraging a culture of data perfection. What We’re Looking For: 7+ years of progressive experience in sales operations within a large, intricate corporate setting. Demonstrated mastery in CRM systems, particularly Salesforce, emphasizing data accuracy, system connections, and AI automation. Strong analytical skills with expertise in forecasting techniques, pipeline management, and predictive analytics. Established history of crafting dashboards, tracking important metrics, and communicating data narratives with BI tools such as Tableau or Power BI. Outstanding partner management skills, with the ability to influence senior leadership and cross-functional teams. Experience with large-scale change management and process automation projects. Bachelor’s degree or equivalent experience in Business, Data Analytics, Finance, or related field; MBA or advanced certification preferred. Location United States The US national base salary range for this position is from $110,600.00 - $205,400.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for either a sales incentive plan based on specific sales' roles, or a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More

Lead and optimize international operations, develop strategies, oversee resource allocation, and improve processes. | Requires 5-7 years in travel operations, global experience preferred, strong communication skills, and ability to travel internationally. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking an experienced Global Operations Manager to lead and optimize our international operations strategy, ensuring seamless coordination across multiple regions and driving operational excellence. • *What You'll Do:** + Partner with leadership and account management to deliver on the business and client strategy + Oversee traveler satisfaction and experience through multiple customer contact channels. Identify gaps in servicing levels and create action plans to resolve issues and drive process efficiency + Develop and implement global operational strategies aligned with company objectives + Act as an information conduit to service team by sharing industry knowledge and updates + Act as a key contact and escalation point to internal and external colleagues and customers + Oversee resource allocation and operational budgeting + Coordinate complex international projects and initiatives + Identify process improvements and implement efficiency solutions + Manage vendor and partner relationships internationally • *What We're Looking For:** + 5-7 years of Travel Operations experience + Global operations experience preferred + Strong communication skills + Tight-knit collaboration and partnering with a team and client + Ability to travel internationally • *Location** United States The US national base salary range for this position is from $81,900.00 - $152,100.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66) • *The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT. + **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . • *What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

Lead and manage a large remote team to deliver exceptional event experiences, drive financial performance, and maintain client relationships for retention and growth. | 10+ years of client management and strategic operational leadership experience, strong financial acumen, ability to lead and influence teams, and operational understanding of meetings and events. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The Experience Studio (part of Amex GBT Meetings & Events) launched in 2024 and was created to provide a new range of creative events with a 360-degree approach that maximizes emotional and physical engagement, brand impact, and business objectives for external and internal audiences. Backed with global reach and integrated technology, the Experience Studio has serviced over 15,000 events of all sizes, to uniquely provide strategic and creative support as well as logistics and travel - all in one place.The Operations Manager is responsible for leading a large, remote team of event professionals to deliver exceptional experiences for clients across the U.S. and Canada. The high-profile role is responsible for driving strong financial performance, client retention and renewal strategy driven by successful operational execution and client partnerships.The Operations Manager will apply leadership, collaboration, and relationship building skills to exceed profitable business margins realizing bold financial targets.As part of the client retention strategy, the Operations Manager will lead the team responsible for encouraging and maintaining relationships with clients within the portfolio with the purpose of client happiness leading to renewal and expansion. Along with internal business partners, this role will be responsible for ensuring our promise is consistently demonstrated throughout the life cycle of the event.What You'll Do:Lead the creation, refinement, and deployment of processes, structures, and systems that ensure outstanding operational delivery.Develop operational staffing models and methodologies that build efficiencies and maximum productivity while increasing profit margins.Leverage knowledge, resources, and systems from other cross functional teams.Coach, lead, and guide direct and indirect reports to establish operational excellence.Balance volume, productivity, customer deliverables, process, and service levels.Participates in client meetings, presentations, and business reviews as required.Resolves problems and removes obstacles through interaction with other functional departments and calls out obstacles to Director as needed.Develops strategic partnerships with multiple contacts within client and supplier organizations.Maintains proactive, positive, open line of communication with clients to ensure understanding of expectations and client satisfaction.Partner with Strategic Meetings, Global Venue Sourcing, business travel, corporate card, and other partners to ensure alignments and cross collaboration amongst shared accounts.Develop, reviews, and updates the yearly, quarterly, and monthly financial forecasts.Strategize, analyze, forecast, implement, and manage financial and operational measures to supervise results and ensure financial goals (profitability and revenue) are achieved.Executive sponsor for all pricing and proposals confirming maximum revenue and profitability.Proactively develop and implement cost savings measures, when appropriate, on individual programs and/or throughout the Experience Studio.What We're Looking For:Established credibility in the development and implementation of growth strategies.Demonstrated success with developing and sustaining high-performance organizations.Proven results in exceeding client revenue and profitability targets.Operational experience or understanding of operational processes as they relate to meetings and events.Minimum of 10 years client management and strategic operational leadership experience.Solid understanding of business financials, contracts, and service levels.Ability to lead, influence, and empower others - direct/indirect reports, internal and external.Ability to travel by airplane, boat, rail and/or car.Bachelor's degree preferred.CMP designation a plus.LocationUnited StatesThe US national base salary range for this position is from$88,200.00 - $163,800.00The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefitsare tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks:get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you wantwhen the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusionin every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .What if I don't meet every requirement?If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

Leading global account strategies, developing client relationships, and managing business negotiations. | Requires 3-5 years of global account management experience, strong financial and negotiation skills, and proficiency in MS Office. | Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Strategic Account Manager (SAM) leads innovative account management strategies and is focused on increasing profitability and deepening client relationships within a portfolio of Global and Multi-National accounts. The SAM’s role is to grow and increase the non-transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and their in‑depth knowledge of the Amex GBT value proposition. What You'll Do: Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers Developing an in-depth understanding of key business drivers, organizational culture and the competitive edge of clients Leading the global efforts of the assigned portfolio across four regions and over 50 countries, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives Leading expansion efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving expansion of premium revenue Developing creative pricing strategies and contributing to ongoing client P&L management Leading business planning, C-Level executive reviews, quarterly and annual account reviews, and business negotiations on rebids for strategic accounts Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development. Exercising strong relationship building skills to establish a broad web of influence with client partners Strong communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences, including the "C-Suite" What We're Looking For: Three to five years of global account/client management and leadership experience required Deep global M&E subject matter expertise with demonstrated track record of success in leading large, complex, multi-client structures across various industry verticals whilst delivering growth and desired business results Demonstrates critical thinking by considering a broad range of internal and external factors before identifying and providing solutions Gets results by challenging the status quo, championing new thinking and implementing efficient processes Sound financial acumen and previous management of high spend P&Ls featuring various commercial models (e.g. SMM, DOE, Rate Card, Commission Retention, etc.) involving balancing of income and costs Ability to effectively lead and maintain a high standard of performance during times of change and uncertainly Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations Possesses strong attention to detail and consistently delivers high quality work Superior organizational and workload management skills with ability to effectively handle multiple tasks and priorities, consistently meeting deadlines in a fast-paced work environment Strong business sense with ability to develop strategic client business plans and implement initiatives to help advance their M&E programs Highly collaborative self-starter with ability to work successfully both as part of a larger cross-matrixed environment or independently Possesses analytical approach with ability to effectively assess data in order to identify key points and make sound decisions Proficiency in most common office software products (MS Office) with advanced skills in Excel and PowerPoint. Additional experience in Salesforce, NetSuite and Workday is preferred. Must be able to travel as needed (estimated up to 10-20% of the time) Location United States The US national base salary range for this position is from $88,200.00 - $163,800.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!