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American Express Global Business Travel

American Express Global Business Travel

via Remote Rocketship

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Senior Director, Global SME Sales Operations

Anywhere
Full-time
Posted 12/12/2025
Verified Source
Key Skills:
Sales forecasting
CRM management (Salesforce)
BI tools (Tableau, Power BI)
Data analysis and reporting
Process automation
Change management

Compensation

Salary Range

$NaNK - NaNK a year

Responsibilities

Design and govern sales forecasting models, manage CRM data, develop dashboards, analyze sales data, lead automation projects, and train sales teams.

Requirements

7+ years in sales operations, mastery in Salesforce, strong analytical skills, experience with BI tools, partner management, change management, and a relevant bachelor's degree or higher.

Full Description

Job Description: • Design and govern comprehensive global sales forecasting models • Manage CRM data integrity, quality, and security across Salesforce • Collaborate cross-functionally to streamline workflows, improve system integrations • Produce and share dynamic dashboards and reports using BI platforms like Tableau and Power BI • Conduct comprehensive sales performance data analysis • Lead and implement automation initiatives and process improvements • Offer training and continuous assistance to regional and global sales teams • Mentor sales operations analysts and coordinators Requirements: • 7+ years of progressive experience in sales operations within a large, intricate corporate setting • Demonstrated mastery in CRM systems, particularly Salesforce • Strong analytical skills with expertise in forecasting techniques, pipeline management, and predictive analytics • Established history of crafting dashboards, tracking important metrics, and communicating data narratives with BI tools like Tableau or Power BI • Outstanding partner management skills, with the ability to influence senior leadership and cross-functional teams • Experience with large-scale change management and process automation projects • Bachelor’s degree or equivalent experience in Business, Data Analytics, Finance, or related field; MBA or advanced certification preferred Benefits: • Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks with weekly deals from major travel providers • Access to over 20,000 courses on our learning platform • Leadership courses • Internal job openings available first to current employees • Championing Inclusion in every aspect of business

This job posting was last updated on 12/16/2025

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