Amazon.com Services LLC

Developing and executing go-to-market strategies for Amazon's Full Funnel Measurement products, conducting market research, and aligning internal teams. | Over 9 years of marketing experience, with skills in data-driven decision making, strategic communication, and cross-team leadership. | DESCRIPTION The Amazon Ads Product Marketing Manager plays a pivotal role in shaping go-to-market (GTM) and product strategy. Working closely with Product Managers, this role ensures Amazon Ads builds products that meet customer needs and achieve strong product-market fit. As an advocate for the customer, Product Marketing Managers orchestrate important GTM decisions across the organization to drive the Ads business forward. This role is part of the Product Marketing organization, which is accountable for the strategic positioning, messaging, and GTM of the Amazon Ads product portfolio. Full-Funnel Measurement is Amazon Ads' comprehensive approach to helping advertisers understand and improve their advertising results across the entire customer journey—from awareness to loyalty. This initiative addresses the challenge that 77% of marketers face when trying to measure cross-channel performance effectively. Full Funnel Measurement provides advertisers with cross-channel insights and measurement capabilities that enable better, data-driven decisions to improve both short-term and long-term business results. Key job responsibilities • Develop and orchestrate comprehensive GTM strategies for the full FFM product portfolio across all three strategic phases • Conduct in-depth market research, customer interviews, and competitive analysis to identify opportunities and translate advertiser challenges into actionable product requirements • Communicate the FFM product vision to internal and external stakeholders and proactively drive business reviews up to VP level • Craft compelling product narratives and positioning that differentiate Amazon Ads' measurement capabilities in the market • Develop single-source-of-truth documentation including positioning, messaging, product availability, best practices, and implementation guides • Partner with Sales teams to align GTM strategies to the product roadmap and equip teams with resources and knowledge • Establish Amazon Ads as a leader in full-funnel measurement through analyst relations, trade events, and strategic communications • Mentor and develop other marketing professionals while making strategic trade-offs between business opportunity, resources, and sustainability BASIC QUALIFICATIONS • 9+ years of professional non-internship marketing experience • Experience using data and metrics to drive improvements • Experience communicating results to senior leadership • Experience building, executing and scaling cross-functional marketing programs • Experience driving direction and alignment with cross-functional teams PREFERRED QUALIFICATIONS • Experience with creating GTM initiatives at scale • Experience working cross-functionally across marketing, product management, analytics, UX, and research Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 170,000.00 - 230,000.00 USD annually USA, CA, Sunnyvale - 187,000.00 - 252,900.00 USD annually USA, NY, New York - 187,000.00 - 252,900.00 USD annually USA, WA, Seattle - 170,000.00 - 230,000.00 USD annually

Lead product backlog prioritization, collaborate with design and engineering teams, and deliver cloud-native software solutions improving customer experience and engagement. | Over 10 years of product management experience with expertise in Agile methodologies, software delivery, and data-driven decision making, including managing technical roadmaps and cross-functional collaboration. | DESCRIPTION The Product Manager for Global Marketing AI, Automation & Tooling will be at the forefront of developing AI and Automation based marketing tools for one of the world’s largest streaming services, currently providing world-class entertainment for millions of users around the world. In this role, they will drive product strategy and delivery for AI automation initiatives within Prime Video Marketing's global operations. Reporting to the Sr. Manager, Product Management, this role serves as the primary liaison between marketing stakeholders, GSS operations, and PV Tech engineering teams. This position requires navigating ambiguity in emerging AI technology while delivering measurable business impact across the marketing assets supply chain. Key job responsibilities Core Responsibilities Owns end-to-end product delivery for AI and automation solutions transforming marketing operations. Defines business requirements, coordinates testing, develops Go-to-Market strategies, and validates solutions meet operational requirements. Translates complex marketing workflows into technical requirements, influencing engineering teams and identifying gaps across regions, processes, and organizations. Product Strategy and Execution Manages a portfolio within the global marketing automation ecosystem. Supports requirements gathering and validation for assigned workstreams, working independently where strategy is undefined. Identifies risks and opportunities, recognizing when products are susceptible to prior failure patterns. Establishes processes for requirement intake, stakeholder communication, testing coordination, and adoption enablement. Understands AI and automation technologies applied to marketing operations at scale, including emerging AI architectures. Stakeholder Engagement Engages with senior leaders across PV Marketing teams (Studios, International, Sports) and PV Tech engineering to align business priorities with technology roadmaps. Builds consensus across discordant views. Manages escalations as the primary resolution point for business-side blockers. Business Impact Tracks requirement fulfillment, adoption rates, and stakeholder satisfaction. Reviews performance with partner teams and senior leaders, using data to drive decisions and demonstrate value. Coordinates training and change management across the organization. BASIC QUALIFICATIONS • Bachelor's degree • Experience analyzing metrics to drive business improvements • Experience reviewing appropriate quality plans, test strategies and interacting with QA for testing activities • Understanding of AI and automation technologies applied to operational workflows PREFERRED QUALIFICATIONS • Experience with end to end product delivery • MBA • Experience contributing to engineering discussions around technology decisions and strategy related to a product Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Lead product strategy and execution for digital products, collaborating with design, development, and business teams to deliver customer-focused solutions. | Experienced product manager with technical proficiency, strong stakeholder collaboration, and data-driven decision-making skills. | DESCRIPTION At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our customers. As a Senior Product Manager-Tech, you will help build a product roadmap and a coherent customer experience across an array of applications. You will work closely with software and hardware engineering teams, program managers, user experience designers, sales & marketing , and with other internal Amazon product stakeholders across the company, as well as with Key’s external network of partners & customers. This role is a great fit for someone who thrives in a dynamic environment, and who is sensitive to the diverse perspectives of stakeholders and works with them to resolve differences. We’re looking for customer obsessed entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while making history. It is still Day 1 at Amazon, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines. The ideal candidate has a passion for access control combined with an established track record delivering break-out hardware & software experiences. Key job responsibilities Lead end-to-end product roadmap and execution plan Define the long-term strategy and vision for customers (including new hardware) Work with technical and non-technical stakeholders to understand and improve product capabilities Analyze market trends & customer feedback and usage metrics to identify pain points and feature improvement opportunities Build innovative concepts and successfully champion them through senior management and other teams Drive requirement definition and design Define and own the business metrics and KPIs for our products and services Coordinate with vendors, manufacturing/ supply chain for hardware for optimizing costs and inventory BASIC QUALIFICATIONS • Bachelor's degree • Experience owning/driving roadmap strategy and definition • Experience with feature delivery and tradeoffs of a product • Experience contributing to engineering discussions around technology decisions and strategy related to a product • Experience managing technical products or online services • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning PREFERRED QUALIFICATIONS • Experience in using analytical tools, such as Tableau, Qlikview, QuickSight • Experience in building and driving adoption of new tools Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Lead and oversee complex construction projects, manage teams and external partners, and ensure safety, quality, and budget adherence. | Requires 11+ years of management experience in construction or related fields, knowledge of project management tools, and stakeholder communication skills. | DESCRIPTION As a Construction Leader at Amazon, you will be responsible for leading a team of construction project managers to oversee the successful delivery of complex construction projects. You will manage multiple construction initiatives concurrently, ensuring they are executed to the highest standards of quality, safety, and cost-effectiveness. Your role will involve collaborating with cross-functional teams, partnering with external contractors and suppliers, and driving innovation to continuously improve construction processes. Key job responsibilities Lead a team of construction project managers to plan, schedule, and execute multiple complex construction projects Oversee the work of construction contractors, subcontractors, and other external partners to ensure adherence to scope, schedule, and budget Proactively identify and mitigate project risks, implementing effective risk management strategies Optimize construction processes and methodologies to improve efficiency, safety, and cost-effectiveness Develop and maintain effective relationships with key stakeholders, including internal business partners, customers, and regulatory authorities Provide technical expertise and guidance to the project management team, ensuring design and engineering requirements are met Monitor project performance and provide regular progress updates to senior management Participate in the selection and management of construction vendors and service providers Contribute to the development and implementation of construction-related policies, procedures, and best practices Mentor and develop the construction project management team, fostering a culture of continuous learning and improvement BASIC QUALIFICATIONS • Experience developing solutions and executing plans on complex projects • 11+ years of direct management, mentorship, leadership, and coaching of construction management or commissioning professionals experience • Knowledge of project management tools • Experience in managing and troublshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities • Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent PREFERRED QUALIFICATIONS • Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Construction Management or an equivalent engineering science • Project Management Professional (PMP) or equivalent certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,800/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Lead product backlog prioritization and delivery of cloud-native software solutions, collaborating cross-functionally to enhance user experience and drive business goals. | Over 10 years of product management experience with expertise in Agile methodologies, software development lifecycle, and data-driven decision making. | DESCRIPTION The Amazon Ads Product Marketing Manager plays a pivotal role in shaping go-to-market (GTM) and product strategy. Working closely with Product Managers, this role ensures Amazon Ads builds products that meet customer needs and achieve strong product-market fit. As an advocate for the customer, Product Marketing Managers orchestrate important GTM decisions across the organization to drive the Ads business forward. This role is part of the Product Marketing organization, which is accountable for the strategic positioning, messaging, and GTM of the Amazon Ads product portfolio. Full-Funnel Measurement is Amazon Ads' comprehensive approach to helping advertisers understand and improve their advertising results across the entire customer journey—from awareness to loyalty. This initiative addresses the challenge that 77% of marketers face when trying to measure cross-channel performance effectively. Full Funnel Measurement provides advertisers with cross-channel insights and measurement capabilities that enable better, data-driven decisions to improve both short-term and long-term business results. Key job responsibilities • Develop and orchestrate comprehensive GTM strategies for the full FFM product portfolio across all three strategic phases • Conduct in-depth market research, customer interviews, and competitive analysis to identify opportunities and translate advertiser challenges into actionable product requirements • Communicate the FFM product vision to internal and external stakeholders and proactively drive business reviews up to VP level • Craft compelling product narratives and positioning that differentiate Amazon Ads' measurement capabilities in the market • Develop single-source-of-truth documentation including positioning, messaging, product availability, best practices, and implementation guides • Partner with Sales teams to align GTM strategies to the product roadmap and equip teams with resources and knowledge • Establish Amazon Ads as a leader in full-funnel measurement through analyst relations, trade events, and strategic communications • Mentor and develop other marketing professionals while making strategic trade-offs between business opportunity, resources, and sustainability BASIC QUALIFICATIONS • 9+ years of professional non-internship marketing experience • Experience using data and metrics to drive improvements • Experience communicating results to senior leadership • Experience building, executing and scaling cross-functional marketing programs • Experience driving direction and alignment with cross-functional teams PREFERRED QUALIFICATIONS • Experience with creating GTM initiatives at scale • Experience working cross-functionally across marketing, product management, analytics, UX, and research Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 170,000.00 - 230,000.00 USD annually USA, CA, Sunnyvale - 187,000.00 - 252,900.00 USD annually USA, NY, New York - 187,000.00 - 252,900.00 USD annually USA, WA, Seattle - 170,000.00 - 230,000.00 USD annually

Developing and executing integrated PR campaigns, managing media relationships, and advising on industry trends to promote AWS's use of generative AI. | Requires 7+ years in professional communications or PR, experience with high-profile enterprise software/systems, and the ability to communicate technical concepts clearly. | DESCRIPTION Since 2006, AWS has changed the way companies acquire and use technology by providing a highly scalable, secure, cost-effective, and flexible technology platform in the cloud. AWS is growing rapidly in the U.S. and around the world with customers ranging from startups to Fortune 500 corporations. AWS Communications is looking for an experienced, versatile PR professional to join its Customer and Industries Communications team. We are seeking an exceptional candidate who will drive high-impact, integrated media relations campaigns that showcase how AWS is help organizations innovate with generative AI to create new value for their customers, employees, and overall operations. A core focus of this job will be publicizing stories of how companies use generative AI to power their businesses. The role also will focus on identifying unique and compelling stories of how companies have stepped up their use of generative AI to increase efficiency in functional areas such as finance and sales to support better customer experiences. Key job responsibilities • Creating and executing proactive, creative, and integrated PR campaigns • Developing media strategies that create a cadence of press opportunities that elevate the AWS story • Handling complex, fast-moving, and unexpected communications challenges with high judgment and professionalism • Managing relationships with reporters and influencers across top-tier business and technology press, trade publications, and non-traditional outlets (podcasts, YouTube, newsletters) • Advising on industry-related trends, events, and challenges, as well as guiding any reactive communications efforts • Cultivating and maximizing relationships with customers, including business leaders, technologists, and PR teams • Crafting compelling story ideas, content, and messaging • Leading media programs for AWS-owned and industry, customer, and partner events • Managing PR agencies A day in the life You will use your understanding of the intersection of technology and stakeholder engagement to execute high-impact and creative PR plans. You will work across multiple teams, sometimes with competing stakeholders, to produce a steady cadence of coverage, influence conversations, press engagement, and awareness of generative AI's transformational impact across industries. In this role, you will have an opportunity to support creative programs that are worthy of a company that continues to pioneer the cloud. BASIC QUALIFICATIONS • 7+ years of recent professional communications or public relations experience • Bachelor's degree • Experience working closely with and advising senior executives of an organization or equivalent • Track record in communications or PR for high-profile enterprise software/systems companies PREFERRED QUALIFICATIONS • Experience communicating technical concepts and processes using clear, simple language and visuals • Can work proactively and independently, meet deadlines, and deliver on projects and tasks • Experience communicating technical details verbally and in writing • Excellent written and oral communications skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Leading cross-functional projects to improve fulfillment operations and develop innovative delivery solutions. | Requires 5+ years of program management experience, data-driven decision-making skills, and familiarity with Excel and SQL. | DESCRIPTION Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization. Sub-Same Day Direct (SSD-D) is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, and long-term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day direct program. It requires a high-level of ownership for end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. Key job responsibilities • Leading cross-functional teams across NACF (North America Customer Fulfillment), AR (Amazon Robotics), and R2L (Rural and Rapid Logistics) to plan, organize, and execute complex projects to achieve 2025 variable cost goals • Defining and owning the network waterfall for under-the-roof (UTR) efficiency initiatives • Creating weekly network TPH performance vs plan reporting and contribution to change automation • Analyzing data across UTR functions to establish input metrics and best practices for improving UTR efficiency. • Partnering with NACF and AR stakeholders to create accountability mechanisms for continuous improvement The Sr. Program Manager will also demonstrate: • Confidence operating in a highly ambiguous and iterative business space • High attention to detail including proven ability to manage multiple, competing priorities simultaneously • Willingness to challenge and influence big leaders • Ability to think strategically and execute methodically • Ability to work in a fast-paced environment where continuous innovation is desired • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases • Ability to clearly communicate data insights to others • Travel expectations are 20% A day in the life We are a dynamic team focused on developing and implementing solutions for our fulfillment operations. Our mission is to continuously enhance customer experience through innovative delivery solutions. We value collaboration, creative problem-solving, and data-driven decision making. About the team You'll collaborate with cross-functional teams to identify opportunities for operational improvements, analyze complex data sets, and develop innovative solutions. You'll participate in strategy sessions, lead project implementations, and present insights to stakeholders. Your work will directly impact millions of customer experiences. BASIC QUALIFICATIONS • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field • 5+ years of program or project management experience • Experience using data and metrics to determine and drive improvements • Experience owning program strategy, end to end delivery, and communicating results to senior leadership • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) PREFERRED QUALIFICATIONS • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field • 2+ years of driving process improvements experience • Experience with SQL Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Develop and execute employee storytelling strategies, build trust with employees across the organization, and collaborate with cross-functional teams to create compelling content. | Over 5 years of professional communications experience, with a focus on creating human-interest content and working with diverse populations, along with strong interview and content development skills. | DESCRIPTION We are seeking a highly creative, strategic storyteller to join the Workplace team responsible for discovering, developing, and sharing authentic employee narratives across our hourly and salaried populations. This role will serve as the storytelling lead, responsible for surfacing compelling stories that showcase our diverse workforce, celebrating the experiences of employees across all roles—from fulfillment centers and delivery stations to corporate offices. The ideal candidate can work autonomously as well as cross-functionally; has experience building trust with employees at all levels and translating their experiences into engaging content; a proven track record creating narratives that resonate across different audiences and channels; and is able to identify storytelling opportunities that align with business priorities and cultural moments. This individual should be a self-starter, have exceptional listening and writing skills, and thrive on connecting with people from diverse backgrounds. They'll display sensitivity and adaptability in fast-paced environments and become a trusted partner to PXT, Communications, Operations, and leadership teams across the organization. Key job responsibilities • Serve as an employee storytelling expert with a demonstrated understanding of what resonates with both hourly and salaried workforce audiences. • Support content development for integrated employee experience campaigns in partnership with cross-functional teams. • Identify and execute storytelling opportunities based on cultural moments, business milestones, and employee feedback. • Support development and execution of storytelling strategies, including communicating plans internally and securing leadership approvals. • Provide counsel to cross-functional teams on narrative approaches, messaging, and content best practices. • Develop and manage relationships with employees across the network, building trust to surface authentic stories. • Help manage third-party agencies or vendors to support video production, editing, and multimedia content creation. • Act as a utility player across the Workplace team to support other activities and projects as needed. BASIC QUALIFICATIONS • 5+ years of recent professional communications or public relations experience • Bachelor's degree • Experience creating employee-focused or human-interest content within an agency or in-house environment. • Extensive experience working with diverse employee populations and translating their experiences into compelling narratives. • Proven ability to conduct interviews and build trust with people at all organizational levels. • Excellent written and verbal communication skills across various formats and channels. • Exceptional attention to detail and commitment to accuracy. PREFERRED QUALIFICATIONS • Passion for employee experience, workplace culture, and inclusive storytelling. • High levels of creativity and ability to find unique angles in everyday experiences. • Proactive self-starter with a proven track record of taking initiative and driving projects independently. • Experience working with and managing multiple stakeholders on cross-functional projects. - Experience supporting in-person events, employee activations, or site visits - Ability to work in a dynamic, fast-paced environment with shifting priorities. • Ability to develop hooks/angles/narratives that resonate with internal audiences and leadership. • Experience using data and metrics to measure content impact and optimize storytelling approach. • Able to inspire agencies and vendors to deliver high-quality creative work at scale. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 84,200.00 - 147,400.00 USD annually USA, TN, Nashville - 68,900.00 - 120,600.00 USD annually USA, VA, Arlington - 76,600.00 - 134,000.00 USD annually USA, WA, Seattle - 82,700.00 - 134,000.00 USD annually

Develop and support product communications plans and content for Amazon's Shopping business, providing counsel to leaders, and managing reputational issues. | Requires 5+ years of recent professional communications or public relations experience, with a focus on technology and market trends, and the ability to communicate complex ideas to diverse audiences. | DESCRIPTION Amazon is seeking a high-judgment, self-motivated, and creative communications professional to join our Shopping PR team. This role can be based in Seattle, New York, or Arlington, VA. The ideal candidate has a strong track record in communications. To be successful in this role you will need excellent communications skills, writing ability, and initiative, and to be comfortable with ambiguity and have a strong sense of ownership. You should have experience delivering results with high standards under tight deadlines, ideally in a complex organization. Key job responsibilities • Keep a finger on the pulse of industry trends and the evolving AI landscape, and develop new earned, owned, and paid communications approaches that help reach audiences • Develop, drive, and support product communications plans, programs, and content in support of Amazon’s Shopping business • Have interest in AI and other technologies that help make shopping even more convenient and fun • Provide communications counsel to business leaders • Help manage reputational issues BASIC QUALIFICATIONS • 5+ years of recent professional communications or public relations experience • Bachelor's degree PREFERRED QUALIFICATIONS • Knowledge of key technology and market trends • Experience communicating complex ideas to technical and non-technical audiences • Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company • Can work proactively and independently, meet deadlines, and deliver on projects and tasks • Outstanding written and verbal communication skills with meticulous attention to detail • Interest in technology, retail, and emerging shopping trends • Track record of exercising high judgment Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 84,200.00 - 147,400.00 USD annually USA, VA, Arlington - 76,600.00 - 134,000.00 USD annually USA, WA, Seattle - 82,700.00 - 134,000.00 USD annually

Lead product backlog prioritization and deliver cloud-native software solutions through cross-functional collaboration. | Over 10 years of product management experience with expertise in Agile methodologies and software delivery, but no explicit ServiceNow or ITIL experience. | DESCRIPTION We are looking for a Senior Technical Product Manager to own and evolve how IT operators work inside ServiceNow. This role is responsible for defining and delivering the Incident, Request, and Change Management experience used daily by IT Operations, Engineering, and Service Desk teams across the organization. You will identify where current processes and tools create friction, translate those gaps into clear business requirements, and deliver practical solutions in ServiceNow that improve operator efficiency, consistency, and visibility. You will own the product roadmap for these capabilities, drive hands-on implementation, and partner closely with stakeholders to standardize how support work is performed at scale. This role requires someone who understands both IT operations and the ServiceNow platform deeply enough to bridge process, technology, and user experience. A strong emphasis on automation, platform optimization, and emerging AI capabilities within ServiceNow will be key to scaling support without scaling effort. What you’ll do • Own the product strategy and roadmap for Incident, Request, and Change Management in ServiceNow • Partner with IT Operations, Engineering, and Service Desk leaders to identify pain points and define requirements • Design and implement process and technical solutions that improve operator experience and consistency • Drive standardization of support workflows across teams and domains • Leverage automation and AI capabilities in ServiceNow to improve efficiency and scale • Act as the connective tissue between operations, engineering, and platform teams What we’re looking for • Deep hands-on experience with ServiceNow ITSM modules, especially Incident, Request, and Change • Strong understanding of ITIL and large-scale Service Desk / Service Operations environments • Experience supporting infrastructure domains such as Networking, AV, and core IT systems • Ability to translate operational pain into clear product requirements and delivered solutions • Comfortable working with senior stakeholders and driving alignment across teams • Passion for consistency, usability, and continuous improvement of operator tooling** Key job responsibilities • Own the product vision and roadmap for Incident, Request, and Change Management in ServiceNow, focused on improving how IT operators work day to day • Translate operational pain points into clear requirements and delivered solutions that simplify workflows and create a single source of truth for support work • Partner with IT Operations, Engineering, and Service Desk leaders to align priorities and drive adoption of consistent practices across teams and regions • Lead end-to-end delivery of enhancements from requirements through implementation, ensuring solutions are practical, scalable, and measurable • Establish and evolve best practices for incident detection, request fulfillment, and change execution to reduce friction for operators and customers • Define KPIs, dashboards, and reporting that provide visibility into performance and guide continuous improvement • Drive integration with other tools and systems to create a seamless support ecosystem • Leverage automation and emerging AI capabilities within ServiceNow to increase efficiency without increasing effort • Serve as the subject matter expert for Incident, Request, and Change within ServiceNow, influencing stakeholders and guiding teams as the platform evolves About the team The Ignition team is part of Amazon IT Products and Development (PnD) and owns the core IT service management capabilities that support Amazon’s global IT operations. We are responsible for process excellence and platform delivery for Amazon IT’s primary ITSM platform, ServiceNow. Partnering across Global Service Desk, IT Service Operations, the NOC, Asset Management, Security, and shared services, we define and operate the foundational ITIL processes, incident, problem, change, event, and knowledge management. Our work enables a consistent worldwide support experience and improves visibility into the health of Amazon’s corporate IT infrastructure. BASIC QUALIFICATIONS • Experience owning/driving roadmap strategy and definition • Experience with feature delivery and tradeoffs of a product • Experience contributing to engineering discussions around technology decisions and strategy related to a product • Experience managing technical products or online services • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning • Bachelor's degree in computer science, engineering, mathematics or equivalent, or 5+ years of Information Technology (IT) experience • 7+ years of program management, project management or product management experience • 3+ years of experience supporting corporate IT or data center infrastructure operations, including incident and major incident management. • Deep hands-on experience with ServiceNow in an enterprise environment, including ITSM, Incident, Request, Change, and Service Catalog capabilities; ITIL v3/v4 certified. • Strong understanding of enterprise change management, including CAB operations, impact and conflict assessment, and change governance. PREFERRED QUALIFICATIONS • Experience in building and driving adoption of new tools • PMP Certification or equivalent. • Process improvement skills. (Lean, Kaizen, Gemba) • Agile SAFe Certifications. • ServiceNow System Administrator Certified. • ServiceNow Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management. • Proficiency with ServiceNow Performance Analytics, SQL, QuickSight, Tableau and other database and analytics/reporting tools. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, Austin - 151,200.00 - 204,600.00 USD annually USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Lead product backlog prioritization and roadmap management for digital and cloud-native solutions. | Over 10 years of product management experience with strong technical collaboration, but no direct AI, privacy, or accessibility expertise. | DESCRIPTION We're seeking an experienced Product Manager-Technical to drive trust, privacy, accessibility, and responsible AI initiatives across Amazon's Devices & Services portfolio. You'll own the product strategy and execution for privacy-preserving features, accessibility standards, and RAI frameworks while delivering delightful customer experiences. This position combines technical depth with product thinking to shape how millions of customers interact safely and inclusively with our AI-enabled devices and services. Key job responsibilities • Own product roadmap and feature priorities for trust, privacy, accessibility, and responsible AI initiatives across Amazon's device ecosystem • Drive architectural vision for privacy-preserving features, accessibility standards, and RAI frameworks while maintaining engaging customer experiences • Partner with AI, Product, and Engineering teams to define and implement responsible technology guardrails and accessibility compliance • Collaborate with legal, policy, and accessibility teams to ensure compliance with evolving technology regulations and standards • Own key customer experience, trust, accessibility, and RAI metrics, developing strategies to continuously improve them • Design and implement privacy controls, accessibility features, and AI governance mechanisms across multiple device categories • Work backwards from customer trust, accessibility, and safety needs to define product requirements and user experiences A day in the life You'll prototype breakthrough privacy-preserving AI features, running experiments with federated learning on Alexa devices. Your morning might involve designing novel accessibility interactions using cameras and voice services, followed by launching A/B tests for transparent AI decision-making interfaces. You'll collaborate with scientists to pilot new privacy preserving AI techniques, analyze experimental results to drive product strategy, and present innovative trust solutions to senior leadership for scaling across Amazon's device ecosystem. About the team Who We Are: Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design. Our Mission: To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust. BASIC QUALIFICATIONS • Bachelor's degree • 5+ years of end to end product delivery experience • Experience contributing to engineering discussions around technology decisions and strategy related to a product • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning • Experience owning/driving roadmap strategy and definition • Experience in regulatory frameworks and policy analysis methodologies • Experience delivering large, cross-functional, customer facing products • Experience with explainable machine learning and artificial intelligence methodologies and tools • Experience analyzing data to make business decisions PREFERRED QUALIFICATIONS • Master's degree in Computer Science, Computer Engineering, or related fields • Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation • Deep understanding of privacy technologies (differential privacy, federated learning, etc.) • Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance) • Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements • Experience with large-scale distributed systems and their privacy/accessibility implications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Support and coordinate complex executive schedules, travel, and projects for the VP of Global Growth and Marketing at Amazon Music. | Minimum 3+ years of senior leadership support experience, proficiency in Microsoft Office, and ability to manage complex logistics and projects. | DESCRIPTION Amazon Music seeks a dedicated, self-driven Executive Assistant with effective communication skills to support its VP of Global Growth and Marketing. This role requires planning, time management, and a passion for organization. Superior attention to detail, great judgement, and the ability to meet tight deadlines while juggling multiple requests across global teams is critical. This Executive Assistant acts as a seamless extension of the VP and works across all Amazon Music teams and external partners in the music industry. In addition, you will partner with Finance, HR, PR and Global Real Estate Facilities teams, as well as Amazon Music’s existing EA team to offer comprehensive support for a highly-distributed global organization. A high level of integrity and discretion handling confidential information and professionalism dealing with senior executives inside and outside the company is imperative. The successful candidate will understand music business priorities, proactively anticipate needs, and drive improvements that build capacity for their leader. Completing complex tasks quickly with little to no guidance, reacting with appropriate urgency to situations that require quick turnaround, and taking effective action without having to know the whole picture is key to success. Key job responsibilities • Thoughtfully manage complex VP calendar and scheduling with leaders and teams across multiple locations and time zones • Coordinate complex domestic and international travel itineraries with seamless logistics • Manage expense report coordination and submission • Track and help drive completion of key deliverables and follow up on outstanding items (including meeting notes and action items) from LT and team meetings • Support and, at times, manage small to medium projects based on organizational needs and professional development interests • Help to develop & maintain new mechanisms within the team • Organize, execute, and/or assist with team activities (staff meeting agendas, all-org meetings, fireside chats, off-sites, and other team events) • Space management, including strategic growth, moves, and reconfigurations About the team Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. BASIC QUALIFICATIONS • 5+ years of senior level leadership support, or 3+ years of Amazon experience • High school or equivalent diploma • Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS • Experience leading process improvements • Experience in a fast-paced, high-tech company • Experience designing processes to maximize efficiency Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

Manage and coordinate AGV deployment projects, ensure technical standards compliance, and facilitate cross-functional collaboration. | Requires 4+ years in technical product or program management, engineering or computer science degree, and experience managing cross-functional programs. | DESCRIPTION The Global Engineering Services - Sustainability and Automation (GESA) Team is seeking a dynamic development Technical Program Manager for Amazon's growing fleet of Automated Guided Vehicles (AGV) and related technologies for the world-wide Fulfillment Center network. Amazon is a Fortune 500 company based in Seattle, Washington, and is the global leader in e-commerce. Since our start in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Our focus on the customer and innovation drives the growth of Amazon, offering our customers more types of products, more conveniently, and at even lower prices. This candidate will be supporting and leading projects for the Customer Fulfillment Organization and should be willing to dive in head-first, and help a high-performing team manage complex dependencies, project timelines, and technical specifications. The GESA team supports the World-Wide Services Engineering organization in deployment of advanced technology on Powered Industrial Trucks (PIT) and AGV's. This position requires the ability to innovate, and implement process improvement projects to improve safety and efficiency of our fulfillment centers. Successful candidates will be natural self-starters who have Program Management experience and understand fulfillment center operations. This role will support the deployment of multiple Autonomous Ground Vehicle (AGV) technology programs, and their integration with various Amazon infrastructure. Candidates must be able to work with high technical detail, as well as communicate high-level strategic direction to non-technical stakeholders. This role requires up to 50% travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided. Key job responsibilities • Technical Standards Management: Understand, educate, and enforce technical standards and specifications for AGV systems with internal and external development partners • Implementation Planning: Manage AGV implementation plans and partner with FC resources and robotics vendors to deploy autonomous vehicle technologies in Amazon Fulfillment centers • Stakeholder Advocacy: Act as advocate for AGV development programs with internal stakeholders, ensuring alignment with operational requirements • Process Improvement: Evaluate current AGV testing procedures, qualification protocols, and tools to identify areas for streamlining and improving deployment efficiency • Subject Matter Expertise: Serve as subject matter expert for AGV development technologies within Amazon, educating our vendor base on autonomous navigation guidelines and ensuring compliance with safety standards • Strategic Planning: Define forward-looking strategy for long-term AGV development programs, including technology roadmaps and integration planning • Cross-functional Coordination: Coordinate and engage with cross-functional teams (Robotics, Operations, Safety, etc.) across the network to successfully implement AGV projects • Project Management: Conduct standing meetings/calls with internal stakeholders to discuss change requests and provide status updates • Standard Work Development: Develop and roll-out standard work • Risk Management: Identify and manage project risks • Travel Requirements: Approximately 50% travel requirement (this is not a virtual/remote by design role) A day in the life A typical day for this TPM role involves: Morning: • Lead cross-functional team meetings to review automation project status and milestones • Analyze operational data and requirements from fulfillment centers to identify automation opportunities • Collaborate with vendor partners to refine technical solutions and implementation strategies Afternoon: • Conduct site walks with local operations teams to understand workflow challenges and validate proposed solutions • Partner with Safety and Learning teams to develop standard operating procedures for new automation systems • Review technical documentation and compliance requirements with TUV-R representatives Throughout the day: • Coordinate with IT teams to ensure system integration requirements are met • Drive resolution of technical issues through stakeholder alignment and clear communication • Develop and maintain project timelines and deliverables • Evaluate vendor proposals and solutions for scalability across the network • Document best practices and lessons learned for knowledge sharing • Provide regular updates to leadership on project status and risk mitigation If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS • 4+ years of technical product or program management experience • 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience • Experience managing programs across cross functional teams, building processes and coordinating release schedules • Bachelor's degree in engineering, computer science or equivalent • 3+ years of analytical, quantitative, communication, and presentations experience • Strong technical project management skills, excellent stakeholder management, and the ability to drive multiple concurrent initiatives while maintaining focus on safety and operational excellence. PREFERRED QUALIFICATIONS • 3+ years of working directly with engineering teams experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Develop and improve electrical maintenance programs, perform audits, and support reliability improvements across facilities. | 5+ years of electrical maintenance and reliability experience, knowledge of electrical standards, and a bachelor's degree in Electrical Engineering. | DESCRIPTION At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. We are looking for a Technical Program Manager with expertise in electrical system design, reliability, and maintenance. The ideal candidate will be a highly motivated individual with a proven track record in electrical reliability space while improving electrical system maintenance programs & policies, proficient in creating road-maps for the standardization of maintenance programs, ability to interpret maintenance standards to ensure compliance, familiarity with CMMS (Computerized Maintenance Management Systems) and has the ability to perform in-depth analysis of trends in s Key job responsibilities • Use electrical reliability & maintenance expertise to perform maintenance plan gap assessments to industry standards - Provide subject matter expertise in electrical distribution for - electrical maintenance outages and deficiency correction plans • Support annual budgeting cycles and planning • Develop and improve maintenance programs and policies for electrical systems at warehouse locations, including audits of existing programs in compliance with local codes and global standards • Partner with Risk Management and other key stakeholders in changes to the electrical system maintenance programs, aligning with insurance requirements as applicable, including system inspections and testing • Perform detailed calculations to establish standards and specifications • Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards. • Work with CMMS team to improve electrical maintenance plans and ensure reliability data is available • Support operations, construction, and other relevant departments with maintenance plans for new equipment and total cost ownership • Audit electrical system maintenance practices to identify deviations and corrective actions. • Monitor trends in electrical system maintenance reports, and escalate as necessary to drive improvements to maintenance activities, or immediate corrective actions to electrical systems. • Support training and start-up of electrical system maintenance and impairment programs at new operations locations. • Develop and improve installation, commissioning, and inspection processes, including audit practices, related to electrical systems. • On Call support 4-5 times per year providing 24x7 support to network emergency electrical needs.s A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team As a member of the electrical maintenance and reliability team for Amazon's North American network, you will focus on ensuring optimal performance of electrical systems across facilities. The role includes analyzing maintenance procedures, implementing reliability improvements, and evaluating new initiatives for maintenance requirements and total cost of ownership considerations. Electrical Engineering is an Operations and Maintenance focused team that has one mission - to support Operations with industry leading service in the fields of electrical reliability, safety, and resilience. BASIC QUALIFICATIONS • 5+ years of electrical maintenance and reliability experience. • Electrical standard and code knowledge with experience interpreting. • Experience with performing critical incident response for electrical system failures along with developing and recommending remediation strategies to restore operational capability • Experience in analyzing electrical failure data and recommending reliability improvements. • Bachelor's Degree PREFERRED QUALIFICATIONS • Bachelor's degree in Electrical Engineering Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 139,800.00 - 189,200.00 USD annually USA, TN, Nashville - 120,700.00 - 163,300.00 USD annually USA, TX, Austin - 127,100.00 - 171,900.00 USD annually USA, WA, Bellevue - 127,100.00 - 171,900.00 USD annually

Manage fleet capacity and vendor relationships to ensure optimal vehicle allocation during peak and regular periods. | Requires 5+ years in program or project management, experience with data-driven improvements, and vendor negotiations; your background does not match these technical and industry-specific requirements. | DESCRIPTION Do you want to be part of the foundational team driving innovation and efficiency in Amazon's last mile fleet operations? The Fleet Operations and Capacity Management team is seeking a motivated Senior Program Manager to be a core member of the Variable Fleet team. In this role, you will manage end-to-end variable fleet capacity supply and execution during high-volume events across Amazon's U.S. and Canadian delivery network. As the Variable Fleet Capacity and Execution Senior Program Manager, you will serve as the Single Threaded Leader managing rental supply from Preferred Rental Providers (PRPs) and allocating vehicles to Delivery Service Partners (DSPs) through the Amazon Direct Rental (ADR) product. You will ensure vehicles are available at the right locations and times during both High Volume Events and throughout the year. Your role includes supporting the High Volume Event Tiger Team to secure adequate rental capacity during peak seasons while developing strategies to optimize fleet utilization year-round. This position requires data-driven decision-making to balance supply constraints with operational demands across Amazon's delivery network. Key job responsibilities • Manage rental supply from Preferred Rental Providers (PRPs), securing 50K+ vehicles during peak seasons through the Amazon Direct Rental (ADR) product • Lead capacity planning and execution for variable fleet operations, ensuring optimal vehicle allocation to Delivery Service Partners (DSPs) at the right place and time • Serve as Single Threaded Leader for High Volume Event (HVE) Tiger Team initiatives, managing day-to-day execution of multi-station operations and pop-up/pop-in delivery stations • Drive VIN-level visibility and tracking to ensure on-time delivery execution across the network • Manage long-term rental fleet operations with focus on supply utilization, ensuring vehicles are used when needed throughout the year • Negotiate and manage third-party rental partnerships to secure adequate capacity during peak and year-round operations • Own financial analysis and budget tracking for variable fleet programs, making data-driven decisions to optimize costs • Develop strategies to improve fleet utilization, increase acceptance rates at station and DSP levels, and balance supply constraints with operational demands • Serve as escalation point for DSP-related issues concerning Amazon Direct Rental vehicles, demonstrating strong communication skills and knowing when to escalate appropriately • Collaborate with cross-functional teams to forecast delivery capacity needs and implement process improvements that drive operational excellence This role combines strategic planning with tactical execution, requiring exceptional program management skills, strong ownership, bias for action, and backbone to deliver results. You will directly impact customer experience by ensuring our delivery network maintains capacity during periods of high demand. A day in the life As Variable Fleet Capacity Senior Program Manager, you balance strategic planning with tactical execution. Your day involves monitoring fleet allocation metrics, addressing DSP escalations, and collaborating with the High Volume Event Tiger Team. You analyze acceptance rate data, optimize vehicle distribution across stations, and maintain relationships with Preferred Rental Providers to adjust supply based on forecasted demand. Through data-driven decision-making, you develop recommendations that improve fleet utilization and ensure delivery capacity meets customer demands during both peak seasons and regular operations. About the team The Variable Fleet (VF) team secures third-party rental vehicles for Amazon's Delivery Service Partners (DSPs) at optimal locations, times, and costs. Our mission is to provide flexible vehicle capacity that ensures business continuity across all Amazon's last-mile operations. We manage relationships with Preferred Rental Providers (PRPs), implement the Amazon Direct Rental (ADR) program, and develop innovative fleet solutions. Our customer-obsessed culture focuses on continuous improvement, as demonstrated by our enhanced escalation processes and performance measurement systems. We're strategic problem-solvers who ensure Amazon's delivery network remains flexible and scalable while adapting to evolving business needs. BASIC QUALIFICATIONS • 5+ years of program or project management experience • Experience using data and metrics to determine and drive improvements • Experience owning program strategy, end to end delivery, and communicating results to senior leadership • Experience in capacity planning, operations planning, business analysis or equivalent • Experience managing and negotiating contracts and vendor relationships PREFERRED QUALIFICATIONS • Experience with budgeting, forecasting and variance analysis • Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround • Experience in transportation operations and industry knowledge • 2+ years of driving process improvements experience • Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field • Experience managing multi-station operations or delivery networks Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Develop and execute external communications strategies to support Amazon's policy objectives, including media relations, content creation, and cross-functional campaign planning. | Over 7 years of professional communications experience, with strong media relations, strategic storytelling, and policy support skills. | DESCRIPTION Amazon is seeking a self-motivated and high-judgment communications professional to join its Policy Communications and External Affairs team. The team is at the forefront of shaping communications around the most advanced technologies on the planet and helping advocate for policies that enable customer innovation. This role will drive communications efforts in our data center regions across the Eastern US, helping raise awareness among key media, third-party partners, and local policy stakeholders about Amazon’s policy priorities, advocacy initiatives, and positive impact on customers, industries, and communities. The ideal candidate has strong media relations and strategic communications experience, excels at translating complex technology concepts into clear, compelling narratives, and brings a background in supporting public policy initiatives. They will have a proven track record of working effectively across cross-functional teams in a fast-paced environment. This role requires a passion for technology and its role in transforming industries and communities. The candidate should have experience executing integrated public affairs campaigns across earned, paid, and social media channels. A successful candidate will demonstrate excellent writing and storytelling skills, sound judgment under pressure, and an ability to engage both policy and business audiences. This position is based in the Arlington, VA and will require periodic travel. Key job responsibilities • Work closely with Amazon's Public Policy and Economic Development teams to drive awareness of Amazon's state and local advocacy objectives and positive impact on customers, industries, and the communities where we operate • Develop communications plans, written content, and other communications assets in support of Amazon's policy objectives • Support a broad range of external communications programs and events aligned with Amazon's policy objectives • Establish and foster state, local, and regional media relationships by serving as a trusted source and educator about Amazon • Provide communications counsel to business leaders • Work cross-functionally to plan and execute Communications campaigns BASIC QUALIFICATIONS • 7+ years of recent professional communications or public relations experience • Bachelor's degree PREFERRED QUALIFICATIONS • Experience in professional communications or public relations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 126,700.00 - 171,400.00 USD annually

Lead cross-functional technical programs, drive architectural decisions, and coordinate multiple teams to deliver scalable solutions. | Requires 5+ years in technical product or program management, experience with software engineering teams, and system-level technical design expertise. | DESCRIPTION ABOUT THE ROLE We are seeking an experienced Senior Technical Program Manager to drive critical initiatives across Amazon Photos services. The right candidate will have both a strong technical background and demonstrated experience in technical management or program/product management. You will partner with engineers, TPMs, Product Managers, and senior leadership to create world-class solutions that delight millions of customers globally. WHO YOU ARE You love inventing on behalf of customers and thrive in both start-up and mature business environments. You are truth-seeking, willing to operate strategically while also rolling up your sleeves to get the job done. You demonstrate a high degree of product ownership and are passionate about innovation. No idea is too big for you to consider, and no task is too small for you to deliver on. Key job responsibilities • Lead cross-functional program execution, partnering with engineering, product, and business teams to deliver customer-facing features and foundational services • Drive architectural decisions and technical planning for complex, large-scale systems handling massive data sets and ML model serving • Anticipate bottlenecks, provide escalation management, and make tradeoffs balancing customer needs, business requirements, and technical constraints • Break down large, complex projects into manageable pieces, develop functional specifications, and deliver them successfully and on time • Coordinate and plan across multiple teams, finding technical solutions that span services and applications • Cultivate relationships and earn trust with teams both inside and outside your organization, using diverse unblocking tools and mechanisms • Lead Think Big processes, ensuring the organization looks around corners and plans the right investments • Identify and create mechanisms that raise the bar on quality and speed of delivery Gather high-quality requirements and drive toward optimal architectural outcomes • Track and communicate the path to delivery within and across the organization A day in the life As a Senior TPM, you will lead collaboration across multiple teams and organizations, driving the planning, architecture, and delivery of high-quality customer experiences. You will work on initiatives spanning backend services, client applications, and integrations with Amazon's broader device ecosystem including Echo Show, Fire TV, Fire Tablet, and future products. Your role requires coordinating across engineering, product, QA, marketing, and UX teams to ensure we are building scalable, long-term technical solutions while meeting our commitments. About the team Amazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show. We have ambitious goals to scale growth and adoption of the service around the world and delight our customers with a great product. BASIC QUALIFICATIONS • 5+ years of technical product or program management experience • 5+ years of technical program management working directly with software engineering teams experience • Experience managing programs across cross functional teams, building processes and coordinating release schedules • Experience building and evaluating system-level technical design • Experience developing and executing/delivering product and technical roadmaps PREFERRED QUALIFICATIONS • Experience leading highly technical programs involving infrastructure, complex systems, systems engineering • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership • Experience designing and developing robust and scalable software and services in multimedia areas Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Supporting internal and external requests, driving process improvements, and coordinating cross-functional teams. | Experience in program management, compliance, or audit, with strong communication and operational skills, and familiarity with data analysis tools like Excel and SQL. | DESCRIPTION At Amazon we're working to be the most customer-centric company on earth, and that includes protecting our customers and their data. To get there, we need exceptionally talented, bright, and driven people. Global Internal Audit is a fast paced, dynamic team focused on business and operational processes and the technologies that support risk management, governance, and internal controls for the company. We are one of many mechanisms at the company with the aim of continuous improvement. We look across the entire company and the technologies that support them, evaluating risks that could harm our customers, the company, or prevent us from achieving objectives. We are looking for an experienced program management professional to help maintain a high-bar and scale our organization. Key job responsibilities To be successful in this role, you will demonstrate high judgement, clear communication and a consistent track record of delivering results. You will thrive in a fast-paced environment, work autonomously in an ambiguous environment, and understand the importance of operationalizing key mechanisms and management reporting. You will be a key interface and partner across all levels of the global IA team. You will play a key role in reviewing processes and driving efficiency through AI, automation, and innovative solutions. You will own internal and external requests for information, provide third-party co-sourcing support, and ensure seamless coordination with external partners. You will stay current with professional practice changes and internal auditing best practices, identifying opportunities to enhance operational effectiveness. You will earn the trust of the global audit team and lead through influence. You will exhibit a bias for action and a passion for operational excellence, driving continuous improvement to our processes and standards while you invent and simplify and will insist on the highest standards. A day in the life • Demonstrate high judgement, clear communication and deliver results. • Thrive in a fast-paced environment, work autonomously in an ambiguous environment, and partner with cross-functional teams. • Provide operational support for internal and external requests and co-sourcing activities. • Identify and implement opportunities to leverage AI, automation, and innovative solutions to enhance process efficiency. • Stay current with professional practice changes and internal auditing best practices. • Exhibit a bias for action and a passion for operational excellence, driving continuous improvement to our processes and standards. About the team The Professional Practices team is focused on driving improvements in quality and efficiency that change the way IA operates and increases department impact. BASIC QUALIFICATIONS • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience • Bachelor's degree or equivalent PREFERRED QUALIFICATIONS • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience • Professional auditing qualification, or similar risk or compliance credentials • Experience with SQL and Excel Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

Lead end-to-end delivery of AI-enabled forecasting and capacity optimization initiatives, partnering with engineering, science, and product teams. | Requires 5+ years in technical product or program management, 7+ years working with engineering teams, and 3+ years of software development experience, with a focus on AI/ML technologies. | DESCRIPTION Have you ever wondered what it takes to make millions of complex global interactions feel effortless? We are looking for builders who are obsessed with the 'how' behind perfect customer experience to join Network Planning Solutions. Here, you’ll do more than just develop software; you’ll create 'delight' by delivering exactly what our customers need, right when they need it. If you’re ready to turn complex technical hurdles into intuitive human experiences, you’ve found your team. Network Planning Solutions architects and orchestrates Amazon’s customer service network of the future. By building AI-native solutions that continuously learn, predict and optimize, we deliver seamless customer experiences and empower associates with high-value work - driving measurable business impact at a global scale. As a Sr. Technical Program Manager, you will own the roadmap that makes this vision real. Operating at the intersection of Engineering, Science, and Product, you will architect AI-Native capabilities that continuously learn, predict, and optimize. You will lead cross-functional partners to deploy end-to-end orchestration solutions that redefine our global network. Key job responsibilities • Lead end-to-end delivery of AI-enabled forecasting and capacity optimization initiatives that proactively anticipate customer needs and network demand. • Partner with Engineering, Science, and Product teams to architect and scale systems capable of processing millions of global customer interactions with low latency. • Manage the transition from legacy to future-state: Maintain business continuity of current forecasting and capacity planning functions while building and migrating to next-generation AI-native capabilities. • Influence without authority: Build strategic relationships across Customer Service teams to align senior leadership on high-stakes network design decisions. • Navigate ambiguity and mitigate risk: Proactively identify technical dependencies and organizational bottlenecks, developing robust mitigation strategies to maintain high-velocity delivery. • Define and scale program mechanisms: Drive accountability through clear ownership and establish rigorous audit mechanisms to ensure consistent execution against strategic objectives. A day in the life Your day will be a dynamic blend of strategic planning and collaborative problem-solving. You'll work closely with engineering, science, and product teams to develop AI-native capabilities that continuously learn and optimize our customer service network. Expect to dive deep into complex technical challenges, translating intricate systems into elegant, user-centric solutions. About the team We are Network Planning Solutions, a team dedicated to reimagining customer service through intelligent, adaptive technologies. Our vision is to create a network that doesn't just respond to customer needs but anticipates and proactively addresses them. By leveraging advanced AI and machine learning, we're building the future of customer interaction. BASIC QUALIFICATIONS • 5+ years of technical product or program management experience • 7+ years of working directly with engineering teams experience • 3+ years of software development experience • 5+ years of technical program management working directly with software engineering teams experience • Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership • Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage • Master's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent • Experience in customer service operations, contact center planning, or workforce management • Experience with AI/ML technologies including forecasting models, optimization algorithms, or GenAI applications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Managing complex calendars, coordinating meetings and travel, and supporting executive effectiveness. | 5+ years of senior leadership support experience, proficiency in Microsoft Office, and process improvement skills. | DESCRIPTION The Alexa AI team, within the Alexa, Customers & Technology (ACT) team seeks a driven, highly organized and proactive Executive Assistant. This role will work with a fun and energetic team of executive assistants. Key job responsibilities The EA is responsible to a broad variety of tasks including: • Managing 2 active calendars; meticulous attention to detail in scheduling, coordinating and planning internal meetings, agendas and appointments; planning detailed domestic and international travel, completing expense reports. • Optimizing executive effectiveness through partnership on priorities to react to fast-moving calendar. • Coordinating with the EA team on organization-wide initiatives. • Serving as the "gatekeeper" to the executives' time, screening and prioritizing appointments/meeting requests while always providing polite and professional communication. • Communicating on behalf of the executives directly with the leadership team and other stakeholders across the organization. • Training other administrative staff on company policies and best practices. • Have fun at work and help others do the same! A day in the life On a day-to-day basic, the Executive Assistant will maintain the executives' calendar, keeping it organized for weeks in advance. This involves maintaining strong working relationships with the executives, partner EAs, and members of the business. Additionally, the Executive Assistant will partner with other EA team members on team events, space administration, and building a proactive outlook for upcoming meetings. About the team The Alexa, Customers & Technology team is a dynamic and exciting set of teams. The Independent Contributor Executives this role would be supporting are working on cutting edge technological problems important to all of Amazon. They are eager for an Executive Assistant to join to keep them organized and effective, and keep things fun. Internal job description This EA will help drive projects that are cohesive across the entire organization of ACT. This includes Wiki projects, Space projects, and other team engagement events to drive positive team identity and team effectiveness. Additionally, this EA will interact regularly with senior leadership for all of Devices & Services, therefore requiring concise, professional, and prompt communication at all times. BASIC QUALIFICATIONS • 5+ years of senior level leadership support, or 3+ years of Amazon experience • High school or equivalent diploma • Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS • Experience leading process improvements • Experience in a fast-paced, high-tech company • Experience designing processes to maximize efficiency Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually