Alma

Develop and maintain application security strategies, implement security measures, and collaborate on security architecture. | Requires 4+ years in application security, deep knowledge of web protocols, security testing tools, and experience with cloud infrastructure and security libraries. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Senior Application Security Engineer Alma is seeking a mission-driven Senior Application Security Engineer to join our team. We are dedicated to building secure and compliant tools and services which help mental healthcare providers more easily manage and grow their practice. In this role, you will help validate that our services, applications and web technologies are designed and implemented in a way that meets Alma’s security standards. You will help analyze, discover, and address security issues across our technical platform. On this scaling team, you will have a strong hand in defining how Alma's engineering team approaches application security in the software development process. The ideal person for this role loves to work with other teams to design and build amazing security controls and automation. What you’ll do: Create, manage, and maintain the application security strategy and roadmap, tracking OKRs and work efforts over six quarters. Comfortable and excited to lead the application security domain, including managing and maintaining existing tools, executing domain strategies, and owning all aspects of application security. Develop, execute, and track the performance of security measures to protect Alma’s data, applications, and systems. Gain a deep understanding of Alma’s systems and architecture and the software development processes used to develop it. Provide subject matter expertise in the areas of secure coding, application authentication, encryption, AI, and quickly research and become competent in other areas as needed. Collaborate with teammates, PMs, and peers to design, develop and implement engineering’s technical security strategy and architecture. Collaborate with the Platform Infrastructure team to configure, troubleshoot, and maintain a security infrastructure that monitors and protects against security breaches and intrusions. Collaborate with the Developer Experience team to integrate security tools, workflows, and practices into development environments. Continually research current and emerging security threats and technologies, proposing changes and guidance that are most impactful. Develop appropriate technical solutions along with the latest security tools that help mitigate security vulnerabilities and also help automate repeatable activities. Build and provide high-quality application security documentation and training to engineers to set them up for success. Educate and train Alma engineering on information system security best practices using our security training solution as well as in-person and recorded training. Mature and execute the Threat Modeling program with engineers. Implement, manage, and maintain application security tools such as SAST and DAST scanners and own the workflow for remediation of findings. Assist with creating the reports for management regarding vulnerabilities, training, and other relevant metrics. Who you are: You have 4+ years of experience working in an application security role. You strongly understand the security best practices for the development lifecycle (SDLC). You have expert knowledge of web application protocols. You have deep technical knowledge of Content Security Policies (CSP) and how to implement them. You have strong experience working with AI and understand the areas to focus on to secure it. You have expert understanding of application security testing tools like OWASP ZAP and Burpsuite. Expert understanding of the OWASP Top 10 and other application attacks. Experience installing and running a local developer environment for local testing of code. Deep technical knowledge of application development, operating system environments, and AWS cloud infrastructure as they pertain to application security. Implemented/managed SAST and DAST tools such as StackHawk and Snyk with more than a year experience in each type of tool. Familiarity with common security libraries and tools. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $130,000 - $186,000 Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy. All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Lead and develop Alma's community engagement strategy, aligning it with business goals, and influence company-wide initiatives through community insights. | Over 5 years in community management, marketing, or customer success, with at least 2 years leading a team, and proven ability to translate high-level goals into scalable programs. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Alma is redefining what it means to be part of a professional therapeutic community. As the leader of our Community function, you will be the primary architect of Alma's engagement ecosystem, supporting our rapidly growing national network of private practice mental health providers. You will define the annual vision that bridges the gap between our members’ needs and our business objectives, ensuring that every interaction within our community adds tangible value. Reporting to the Sr. Director of Product Marketing, you will lead a high-performing team to position Alma as a pioneer in modern community engagement during a period of rapid organizational scaling. This is a rare opportunity to shape a company’s foundational philosophy on belonging and professional growth at a time when community-driven trust is our greatest competitive advantage. What you’ll do Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact. Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI. Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change. Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy. Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency. Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes. Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem. Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies. Who you are You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team. You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends. You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI. You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum. You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes. You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency. You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team. You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $140,000 - $160,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Build and oversee vendor management programs, monitor vendor performance, and collaborate with cross-functional teams to optimize vendor relationships. | Requires 4-6 years in Business Operations or Program Management, with 2+ years in BPO vendor management, and experience building vendor programs from scratch. | About the position We are looking for a mission-driven, high-impact team member who is passionate about making mental health more affordable and excited by the entrepreneurial challenge of scaling a Core Operations team. Today, our Process Innovation team acts as an internal consulting and implementation engine for our broader Insurance Ops organization. As a Vendor Program Manager, you will play a pivotal role in shaping how we stand up, manage, and scale our external partnerships. Reporting to the Sr. Director of Process Innovation, you will oversee the day-to-day management of our largest vendor, manage the broader Ops vendor portfolio, and lead strategic projects or incident responses. You will ensure consistent, high-quality experiences for our providers and clients while continuously optimizing workflows for our internal teams. The ideal candidate is a creative problem-solver with exceptional program management skills. You thrive in cross-functional environments and can seamlessly translate high-level strategic initiatives into actionable, detail-oriented plans. What you’ll do: This role balances two core pillars: building the foundational infrastructure for vendor management and executing day-to-day performance oversight. Responsibilities • Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals • Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations • Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement • Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing • Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance • Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards • Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams. • Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors • Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects. Requirements • You have 4–6 years of experience in Business Operations or Program Management, ideally within healthcare, revenue cycle management (RCM), or high-growth startup environments. • You bring 2+ years of direct experience in BPO vendor management, including a proven track record of executing vendor RFPs and managing vendor portfolios of 10+ vendors. • You have demonstrated experience building vendor management programs from scratch and scaling them to maturity • You possess strong analytical skills and the ability to translate complex data into actionable program recommendations. • You are a skilled communicator who can influence cross-functional stakeholders and external partners at all levels. • You are relentlessly organized, with a meticulous eye for detail and a knack for managing complex, moving parts. • You have experience working with contract platforms, project management tools (such as Asana), and AI to streamline the work involved in managing vendors Benefits • We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO

Manage a high-volume pipeline, educate prospects on visa options, and close deals with SMB clients. | 1-2+ years of quota-carrying sales experience, ability to handle multiple deals, and strong communication skills. | Account Executive, SMB Location: Remote in the US Team: Sales Reports to: Sales Manager - SMB About Alma Alma is building the next-generation immigration platform that combines world-class legal services with a modern software layer to make hiring and sponsoring global talent simple, predictable, and compliant. We work with founders, startups, and growing companies who need a faster, more transparent alternative to traditional law firms and fragmented immigration vendors. Our platform centralizes case management, compliance tracking, employee experience, and legal execution—so companies can focus on growth, not paperwork. We are backed by top investors and are scaling our SMB motion to serve thousands of early-stage companies and individual founders. The Role As an Account Executive, SMB, you will own a high-volume, transactional sales motion focused on: Individual founders Early-stage startups Small companies (1–100 employees) Companies sponsoring their first few visas or small batches You’ll run fast, consultative sales cycles, guiding customers from first conversation to close while educating them on visa options, timelines, and Alma’s value versus traditional law firms. This is a closing-heavy role with strong inbound and outbound flow, ideal for someone who thrives in velocity environments and enjoys helping founders take their first steps into global hiring. Compensation OTE: 160,000 USD - 180,000 USD, depending on the qualification and experience Base: 90,000-100,000 USD Commission: 70,000 - 80,000 USD What You’ll Do Run a full-cycle sales process for SMB customers: discovery → demo/assessment → proposal → close Manage a high-volume pipeline of founders and small businesses Qualify inbound leads and actively prospect into early-stage companies Educate prospects on visa categories (H-1B, O-1, TN, E-3, L-1, PERM, etc.) at a practical, business level Understand customer hiring plans, urgency, budget, and risk tolerance Position Alma as a tech-forward alternative to traditional law firms and boutique immigration shops Close net-new customers Accurately forecast and maintain clean CRM data Collaborate with Legal to ensure smooth handoff Who You Are 1–2+ years of closing experience as an AE or similar quota-carrying role Experience in high-volume, transactional or SMB sales environments Comfortable running multiple deals in parallel Strong discovery skills and ability to control a sales conversation Clear, concise communicator with founders and operators Organized, disciplined, and pipeline-driven Curious and coachable Nice to Have Experience selling SaaS, fintech, HR tech, legal tech, or compliance products Familiarity with BANT, MEDDIC / MEDICC, or similar qualification frameworks Experience selling to founders or very small companies Exposure to immigration, legal services, or complex workflows (Frameworks are a plus, not a requirement.) What Success Looks Like (First 6–9 Months) Consistently hitting or exceeding monthly booking targets Building a predictable, self-sourced pipeline alongside inbound flow Shortening sales cycles through strong qualification High conversion from demo → close Clean handoffs and low post-sale friction Why Join Alma Category-defining company at the intersection of legal + software Massive market with strong inbound demand Clear path to grow into Senior AE or Mid-Market Direct impact on founders building the next generation of companies Competitive base + uncapped commission

Manage and develop sales analytics dashboards and reports, translating data into insights for internal and external stakeholders, and ensuring data quality and relevance. | Experience with sales analytics, data visualization tools (Tableau, SQL, Salesforce), and strong communication skills. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Senior Business Analyst, Sales Analytics & Insights As a Senior Business Analyst specializing in Sales Analytics & Insights, you will play a critical role in building and maintaining ownership of all internal and external sales analytics for our Payer organization. Reporting to the Vice President of Business Development, you will drive analytical insights to inform our internal strategic readouts on pipeline and performance, build data visuals to share insights and action with our external payer partners, and serve as the team subject matter expert for all things reporting and analytics. In this role you will partner closely with Sales Operations, Finance, Business Intelligence, Product, and Engineering to identify opportunities for improvement and shape the future of our Payer-oriented data analytics. The ideal candidate has a strong sense of ownership, a bias towards action, and is adept at turning data into actionable insights. What you’ll do: Own the strategy, execution, and monitoring of all sales analytics in our CRM Design, develop and implement functional dashboards, visualizations and reports to produce a suite of metrics and analytics to monitor progress, identify trends, and proactively identify areas of opportunity Serve as the primary stakeholder for all Payer-oriented analytics, including acting as the Payer team’s subject matter expert for data analyses and acting as the liaison between technical teams and business stakeholders to ensure alignment on goals and deliverables Translate complex data into consumable and compelling visual narratives for external audiences and decision makers Write business requirements for for all new data needs Develop and leverage strong cross functional relationships with Business Intelligence, Finance, Product, and Engineering to support a high-quality, holistic operating rhythm backed by relevant data across the organization. Monitor and refine visualizations to ensure relevance and accuracy in decision making processes Continually review industry trends in visualization platforms, techniques and methodologies to drive innovation and deliver scalable/impactful solutions Ensure data quality, integrity, and security across all visualization outputs Who you are: You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders. You have 4-6 years of work experience in business and/or sales analytics within the healthcare, insurance, or technology sectors. You are a critical and creative thinker with strong analytical skills, adept at storytelling through data and building visuals to inform data-driven decision making. You have extensive proficiency with tools such as Salesforce, Excel, SQL, Tableau, or similar software for data analysis and visualization. You are relentlessly organized with meticulous attention to detail and exceptional project management skills. You can collaborate effectively across teams, driving collective success and contributing to a positive work environment. You have exceptional communication skills and can effectively communicate with both internal and external stakeholders. You thrive in a fast-paced start-up environment, remain flexible in the face of change, and demonstrate resilience when navigating challenges. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays, and 1 Alma Volunteering Day 3 weeks of PTO, plus 7 sick days to recharge Salary Band: $110,000-$140,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Lead and orchestrate engineering platform teams to enhance developer productivity, optimize infrastructure, and embed an AI-first culture. | Deep experience with modern software development practices, platform team leadership, and a strong data-driven, AI-enabled mindset. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Alma's Engineering and Product teams are on a transformative journey, adopting and perfecting industry-proven practices such as Lean, Dual-Track Agile, DevOps, Generative Culture, and Transformational Leadership, alongside scalable cloud methodologies like microservices and event streaming. Central to this evolution is our commitment to being AI-first, strategically integrating artificial intelligence across our workflows to dramatically enhance speed, quality, and consistency. We need a leader to be the primary driver and orchestrator of this transformation, while building a platform that accelerates our ability to deliver value to our customers. Outcomes: How We'll Define Success in the First 12 Months This role is an engine of value, accountable for tangible outcomes that will accelerate our technology organization's performance. The Senior Director, Engineering Operations & Platform will own the following key results: Increased Developer Productivity & Satisfaction: You will lead the charge in evolving our platform to be a force multiplier for engineering and product teams. This will be measured by at least a 20% increase in developer productivity (as shown by a significant improvement in metrics: Lead Time, Deployment Frequency, Velocity, Change Failure Rate, and MTTR) and a rise in our internal developer satisfaction scores. This includes driving the pervasive adoption of practices, like shift-left on quality and tools, with a strong emphasis on leveraging AI-powered solutions to dramatically increase productivity, consistency, and quality. Optimized Infrastructure & Operational Excellence: You will lead strategic cost optimization projects related to our software and infrastructure, leveraging data and AI-driven insights to achieve a more balanced expense base. This will be measured by a reduction in infrastructure and software costs as a percentage of our engineering budget. This outcome requires you to oversee the operational aspects of our new architectural rollout, ensuring a smooth and successful adoption that demonstrably improves speed, quality, and scalability. Widespread Adoption of an AI-First & Data-Driven Culture: You will be a champion for a generative culture, helping embed high expectations and accountability across the department. Success is the pervasive, department-wide adoption of our AI-first approach and a data-driven mindset. You will accomplish this by running specific, high-impact projects, leading change management for key transformations, and ensuring accountability through transparent communication and a unified departmental scorecard. Your success here will be measured by the rate of AI tool adoption, and the widespread use of DORA metrics and other KPIs to inform decisions. Strategic & Operational Orchestration: You will act as a "force multiplier" for the CTO, orchestrating internal engineering and product excellence. This means owning and driving the strategic roadmap for platform and internal initiatives, ensuring they are aligned with overall company objectives and that all critical workflows and processes are documented and scalable. You will effectively manage and influence stakeholders at all levels, from individual contributors to executive leadership, to ensure alignment and buy-in for our strategic goals. What you'll do: Direct Leadership: Directly manage the Infra and DevX platform teams, ensuring they are well-resourced, high-performing, and delivering foundational capabilities that accelerate product development. You will also guide the potential future build-out of a software platform group. Cross-Functional Collaboration: Collaborate closely with Engineering, InfoSec, IT, and Product peers to ensure cohesive and integrated strategies. You will draft and present compelling platform strategies, roadmaps, and progress to various stakeholders, from individual contributors to executive leadership. Culture & Skill Development: Organize and drive departmental activities that contribute to skill development and team cohesion, such as training and knowledge-sharing sessions, specifically on AI tools and best practices. Financial & Resource Analysis: Analyze software budgets and project costs to identify opportunities for efficiency and cost reduction, proposing AI-driven solutions where appropriate. Who you are: Your ability to achieve these outcomes will depend on a specific set of capabilities, not just a list of skills. Strategic & Transformational Leadership: You have a track record of defining a clear vision and leading scaled organizational and technical transformations. You are a practitioner of Transformational Leadership and Generative Culture, with demonstrated success in implementing "Shift Left" principles across quality, architecture, and security. Deep Technical and Operational Expertise: You possess a deep understanding and practical experience with modern software development lifecycle practices, including Lean, Dual-Track Agile, DevOps, continuous delivery, and scalable cloud technologies. You have proven experience leading multiple teams and driving operational excellence. You have either led platform teams (Infrastructure, Developer Experience, etc.) or have deep experience using and adopting platforms on your teams. Data-Driven Influence & Accountability: You are highly analytical and data-driven, with demonstrated success in defining, tracking, and acting upon key engineering metrics, like DORA metrics. You have exceptional communication skills with a track record of fostering accountability and influencing stakeholders across the organization to achieve shared goals. AI-First Mindset & Implementation: You have a demonstrated history of identifying, deploying, and driving the pervasive adoption of new tools, with a strong emphasis on leveraging and maximizing the utility of AI-powered solutions across groups of engineers. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $260,000 - $290,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Lead and optimize customer support teams to deliver high-quality, scalable customer experiences, while partnering cross-functionally to improve products and services. | Extensive experience in customer support leadership, organizational design, data-driven decision making, and scaling operations in a fast-paced environment. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Director, Customer Experience As Alma’s Director, Customer Experience, you’ll lead our team through our next stage of growth, as we scale and evolve into a best-in-class service for our network of providers and their clients. Leading our frontline teams, you will equip and empower them to deliver customer-centric support at every touchpoint and elevate their insights cross-functionally—across Product, Design, and Marketing—to drive continuous improvement of our products and services. ​A successful candidate should have extensive experience leading high-quality support teams at scale, demonstrated ability to design and operationalize teams for organizational effectiveness, and be extremely customer-focused. What you’ll do: Define, own, and drive strong CX team performance and quality standards—including productivity, reliability, and customer satisfaction— while managing operational efficiency and costs Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services Lead customer retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn Who you are: You have 8-12+ years in customer support and 5-7+ years of people leadership, with experience scaling operations and driving organizational transformation across a multi-layer team. Demonstrated ability to develop managers of managers, leading teams effectively, and cultivating intentional customer-centric team cultures. Demonstrated experience in diagnosing organizational capabilities, addressing gaps, and leading organizational redesigns to improve business performance. Thrive in a scaling, fast-paced, ambiguous environment, and have demonstrated success in transformational leadership by bringing your team along during periods of rapid change and complexity. A data-driven customer-centric mindset— you advocate for customers through data, know your way around basic to intermediate SQL queries, and can translate CX data into clear insights, decisions, and performance actions for leaders and teams. You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $150,000 - $180,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

As a Senior Business Intelligence Associate, you will analyze, design, build, and grow reporting and insights to support Alma's mission. You will create accurate and impactful reporting that empowers stakeholders with data on demand. | Candidates should have 2-5 years of experience in data analytics and be fluent in SQL. Experience with BI tools and a curiosity for solving ambiguous problems using data is essential. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- As a Senior Business Intelligence Associate at Alma, you will help the BI team and Alma accomplish its mission of providing accessible and affordable mental health care. You will do this by analyzing, designing, building, and growing our reporting and insights. You will support the BI vision to become the go-to resource for reporting on Alma’s business data and will be responsible for creating reporting that is accurate, accessible, understandable, and impactful, supporting our strategy to consolidate reporting from manual, time-intensive work to more centralized and accessible sources that empower stakeholders with data on demand. You should thrive in the opportunity to provide data-driven solutions to challenging business questions, translating complex data, both quantitative and qualitative, from a variety of sources into actionable and impactful insights. The role will be highly cross-functional, working in a centralized Business Intelligence team and collaborating across teams to execute key projects. What you’ll do: Build and maintain interactive reports and dashboards and develop data models from multiple data sources Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain. Proactively identify opportunities for increased efficiency in current processes Support and execute the BI team’s mission and strategy Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities Who you are: You have 2-5 years of experience working in data analytics, preferably used to embracing change in a high-growth start up environment You are fluent in SQL, as you’ll need to use SQL daily and at an intermediate level to query data directly from our data warehouse. Ideal candidates will have experience in dbt or data modeling. You have experience working with a BI Tools (like Tableau, Looker,Lightdash or equivalent). You are starting to explore and leverage AI to accelerate your workflows. You are naturally curious and a self-starter who makes a habit of asking questions and solving ambiguous problems by analyzing and using data with great attention to detail You can communicate complex concepts to a variety of stakeholders Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Define the vision and direction of product marketing across the full product portfolio while leading and mentoring a high-performing product marketing team. Drive cross-functional alignment and measure impact using performance data to guide decisions and demonstrate Product Marketing’s contribution to business growth. | The ideal candidate has over 10 years of experience in product marketing, with a strong preference for backgrounds in healthcare or marketplace contexts. They should be strategic visionaries with a proven track record in managing multi-product portfolios and evolving pricing strategies. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Senior Director, Product Marketing Alma is seeking a Senior Director of Product Marketing to join our passionate and outcomes-driven marketing team, reporting to the SVP of Marketing. In this role, you’ll own the go-to-market strategy across Alma’s full product portfolio, shaping the long-term vision for how we position, launch, and grow our offerings in the market. You will be a strategic leader who drives transformative change—balancing forward-looking market strategies with operational execution to achieve both immediate wins and sustained growth. Your influence will extend beyond marketing, shaping outcomes across product, sales, operations, and customer success, while inspiring a culture of excellence and high performance. You’ll lead and mentor a high-performing product marketing team, define the company’s market research priorities, evolve Alma’s product narratives, and design scalable content strategies that deepen our market penetration and reinforce our position as an indispensable partner for mental health providers. If you thrive at the intersection of strategy, storytelling, and market impact—and are ready to shape the future of mental healthcare—this role is for you. What you’ll do: Define the vision and direction of product marketing across the full product portfolio, ensuring alignment with long-term growth objectives, market expansion goals, and company strategy. Lead, mentor, and scale the product marketing team, fostering a culture of impact, accountability, and continuous improvement. Help scale a high-performing product marketing function — including overseeing a dedicated product marketing researcher to ensure insights and programs directly inform innovation, product roadmaps, and strategic planning. Be accountable for the company’s market research strategy—supporting the development of frameworks and programs that ensure insights consistently inform innovation, product roadmaps, and strategic planning. Drive cross-functional alignment with leaders across Marketing, Product, Sales, Operations, and CX to champion GTM excellence and create a seamless, best-in-class customer experience. Measure and optimize impact using performance data and financial insights to guide decisions, allocate resources effectively, and demonstrate Product Marketing’s contribution to business growth. Anticipate and mitigate risks, adapting strategies in response to shifting market conditions, competitive pressures, and emerging opportunities. Own and lead high-impact strategic initiatives that align with key company objectives, leveraging Product Marketing’s unique position to drive cross-functional success. Who you are: You are a seasoned product marketing leader with 108+ years in product marketing and 64+ years in a leadership role. Experience in healthcare, membership-based businesses, or marketplace contexts is preferred but not required. You have experience in Product Led Growth (PLG) businesses and/or transitioning business and teams from Sales Led Growth (SLG) to PLG, managing multi-product portfolios, and evolving pricing and packaging strategies. You are a strategic visionary and operational executor—defining multi-year strategies while ensuring tactical excellence and measurable outcomes. You are an exceptional storyteller and cross-functional influencer, distilling complex ideas into compelling narratives that inspire and align teams. You are a data-driven decision-maker who leverages market insights, performance metrics, and financial data to guide strategy and prove ROI. You have experience developing and implementing AI-driven strategies to enhance go-to-market approaches, content creation, and customer insights. You are a builder of teams and culture, known for developing talent, fostering resilience, and scaling high-impact marketing organizations. You are highly accountable and growth-minded, embracing change with resilience, adapting quickly in a fast-paced environment, and continuously seeking ways to improve yourself, your team, and business outcomes. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $200,000 - $250,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

The Immigration Coordinator will support the legal team in preparing immigration cases through administrative and operational tasks. This includes printing, assembling, and shipping case materials, as well as maintaining case files for accuracy and completeness. | Candidates should possess strong organizational skills and a keen eye for detail, with a willingness to learn about immigration law. The role requires comfort with detail-heavy tasks and the ability to manage multiple priorities in a fast-paced environment. | Hi there! We’re Alma 👋 We’re on a mission to make immigration more accessible, transparent, and human through cutting-edge technology and thoughtful legal support. Alma is backed by top-tier investors like Village Global, NFX, and Conviction, and we’re founded by a diverse team of Harvard Law, HBS, and UCLA grads with experience at Cooley, McKinsey, EY, and Uber. We’re looking for an organized and detail-oriented Immigration Coordinator to join our fast-growing legal team. This is an onsite role based in our Palo Alto, California office, supporting our legal team with case preparation and operational tasks. If you’re meticulous, thrive on keeping things running smoothly, and are excited to learn about immigration law from the ground up, we’d love to hear from you. What You’ll Do In this role, you’ll work behind the scenes to support our legal team in preparing immigration cases. Your day-to-day will focus on administrative and operational tasks that are critical to ensuring accuracy and efficiency in our casework. Over time, there’s room to grow into a paralegal role and take on more complex case preparation. Here’s what you can expect to spend your time on: Printing, assembling, and shipping case materials with exceptional attention to detail. Performing data entry and maintaining case files to ensure accuracy and completeness. Reviewing case packets for errors or missing information. Supporting internal knowledge management and document organization. Assisting with other administrative tasks to keep our legal operations running smoothly. You Should Apply If: You have strong organizational skills and a sharp eye for detail. You are comfortable working on detail-heavy tasks where accuracy is critical. You’re eager to learn about immigration law and grow into a paralegal role over time. You are comfortable juggling multiple tasks and shifting priorities in a fast-paced environment. You enjoy contributing to operational efficiency and improving team processes. You are available to work onsite at our Palo Alto, California office and can reliably handle tasks requiring a physical presence. You Should NOT Apply If: You’re looking for a traditional law firm environment with strict roles, long memos, and well-worn routines - we’re startup-minded and always evolving. You’re not comfortable working in ambiguity - immigration law can be gray, and we often navigate unclear paths with strategic thinking and collaboration. You’d rather focus solely on execution with direction than thinking through how to improve the systems and processes behind the work - iteration is core to how we grow. What It’s Like To Work At Alma We’re a team of curious, mission-driven people who believe that fixing immigration is both a legal and technological challenge. That means we value clear communication, collaborative problem-solving, and continuous feedback—across roles and across borders. We’re startup-minded, mission-driven, and deeply committed to doing meaningful work that impacts real people’s lives. Benefits & Perks Competitive salary Health insurance reimbursement A front-row seat to startup growth, with mentorship from legal, tech, and business leaders Opportunity to learn immigration law and grow into a paralegal role Collaborative, low-ego team that genuinely cares about the mission and each other A Quick Note We know the “perfect” candidate doesn’t exist. If this role excites you but you don’t meet 100% of the criteria, we’d still love to hear from you. Immigration is complex. We are too. That’s what makes the work so impactful.

Manage state reporting data compliance and lead a small team to ensure accurate K-12 compliance reporting and process improvements. | Experience leading small teams, deep expertise in K-12 state and federal compliance reporting, familiarity with SIS platforms, and strong organizational and communication skills. | Alma is a K-12 Student Information System that empowers educators to work more effectively through time savings, data insights, and community connection between home and school. We are looking for a State Reporting and Compliance Manager who is energized by a mission-driven environment, isn’t afraid to get into the weeds, has a continuous improvement mindset, and can make complex processes feel simple. The ideal candidate will have familiarity with K-12 data structures and data exchange, particularly in the context of state compliance reporting. Responsibilities STATE REPORTING DATA COMPLIANCE (~75% of role today; 50% long-term) • Interpret state documentation to align compliance requirements with SIS data and identify new data collection needs. • Engage with state education agencies to clarify requirements and ensure accurate implementation. • Maintain detailed state-specific data dictionaries, including data types, validation rules, calculations, and error codes. • Data architecture: identify opportunities for cross-state data structure reuse to enhance Alma’s core model. • Create clear, user-friendly documentation and error messaging for Local Education Agencies (LEAs). • Lead end-to-end reporting cycles: gather requirements, support builds, test, release, and train LEAs. • Collaborate across Alma teams (Product, Engineering, Customer Success, Sales) and with school/district contacts to provide compliance guidance. • Host support office hours, respond to support inquiries, and troubleshoot data/reporting issues directly. TEAM MANAGER AND LEAD (~25% of role today; 50% long-term) • Hire, train, and manage a small, effective team • Develop and refine scalable processes and tools (including AI-assisted workflows) to streamline reporting operations. • Coach and train analysts on organizing findings, managing priorities, and meeting deadlines. • Identify system and communication improvements to boost data quality and team efficiency. • Lead knowledge management: author SOPs for internal and external users on data structure and compliance protocols. • Drive alignment on timelines, progress, and reporting deadlines across internal and external stakeholders. Qualities / Experiences We Are Looking For Note: We know from experience and past hires that the best person for this role will likely not check every single box listed here. We encourage you to apply, even if you don't believe you meet all of the qualifications described. • Proven experience leading small teams. • Deep expertise in state and federal K–12 compliance reporting (especially for: CA/CALPADS, PA/PIMS, IL/ISBE, OH/EMIS, IN/DEX, NH/iNHDEX, CO/Colorado Data Pipeline, CRDC). • Strong organizational and multitasking skills in fast-paced environments. • Excellent communication skills with the ability to explain complex requirements clearly and collaboratively. • Familiarity with SIS platforms and common data query methods. • Facility with spreadsheets and word processing software such MS Excel and Word or Google Sheets and Docs Bonus Qualifications • Experience using AI tools (especially Retrieval-Augmented Generation) for document/data analysis. • Familiarity with standards like Ed-Fi, SIF, and OneRoster. • Prior experience as a district or state-level education data administrator. • Experience with APIs, JSON, ETL processes, and tools like Postman. Who We Are: Alma is a cloud-based student information system (SIS) that serves K-12 administrators, teachers, parents, and students. Our Product team is small and mission-driven. We serve schools and districts across the US and internationally, and aim to improve education by empowering the greatest learning resource that students have at school: educators. As individuals, we take ownership over our roles and responsibilities. As a team, our solutions have both an educational & societal impact, and we take that very seriously. We are nimble, fast-paced, evolving, and determined to make a difference. The students, parents, and educators Alma serves come from every walk of life: they attend public, private, and charter schools in cities, suburbs, and rural areas. Our users include English language learners, people with disabilities, gender minorities, families experiencing housing instability, and students who will be the first in their family to go to college. It is fundamental to Alma’s mission that we continue to build a team with a diversity of lived experiences and perspectives, so that we can better anticipate and serve the needs of all students. To that end, we hire for culture add over culture fit, and strive to create an environment where all team members’ voices are heard and welcomed. We are committed to maintaining a workplace where people can be themselves each day. All Alma team members receive health benefits, a retirement account, significant paid time off and paid holidays, and a competitive base salary. A Note to Applicants: Alma Technologies is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Salary Salary range is $75,000-$110,000.