Alma

You will implement web applications by translating UI/UX designs into high-quality code, build reusable components, and participate in code reviews to ensure quality. | You need 5+ years of frontend engineering experience with proficiency in React.js, Next.js, HTML5, CSS3, and advanced knowledge of Vercel deployment, along with strong problem-solving skills and a can-do attitude. | We're seeking an exceptional and ambitious Frontend engineer who thrives in high-intensity environment with lots of unsolved challenges and wants to build something revolutionary. Our team moves fast, works hard and solves big problems. We're focused on rapid execution and creating outsized impact in the legal space. 👋🏼 Hello! We’re ALMA Backed by leading VCs such as Bling Capital, Forerunner, Village Global, NFX, Conviction, MVP Ventures, NEA and Silkroad Innovation Hub, Alma is on a mission to forever change immigration for the better! We're focused on simplifying complex immigration processes for companies and individuals, and disrupting $10b market that has never seen an amazing product! 🧠 Founding Team The founding team has an extensive background in the legal industry, consulting, and building ML platforms. Shuo - CTO & Cofounder: Shuo built the ML Platform (Michelangelo) at Uber for 5+ years after which he was the head of AI & ML team at a SupportLogic (a series B startup using predictive & generative AI for customer support). Aizada - CEO & Cofounder: Aizada is a graduate of Harvard Law School, an attorney with 7+ years of experience including working at a top law firm such as Cooley and an ex-McKinsey consultant. Assel - CPO & Cofounder: Assel is a graduate of Harvard Business School and has 7 years of experience building products at FinTechs such as SoFi and Step and at large financial institutions when working at Ernst & Young. 🔍 What we're looking for We are looking for a highly-skilled and ambitious frontend engineer with 5+ years of developing web applications who is super pumped about building AI native products to make immigration easy. You will own the products end-to-end and solve the hard problems. We need you to be in the 99th percentile of having a “can-do” attitude. ✅ Responsibilities Work closely with the founding team to implement Alma web applications. Translate UI/UX designs and wireframes into high-quality code, producing visual elements of the product. Develop and maintain all aspects of our web applications, ensuring high performance and seamless integration with our backend. Evaluate and leverage advanced JavaScript/Typescript libraries and frameworks. Build reusable code/components/libraries for future use. Participate in code reviews to maintain code quality and share knowledge. 🛠 Role Requirements 5+ years of professional experience as a frontend engineer with a proven track record. Proficient understanding of web markup, including HTML5 and CSS3. We use React.js and Next.js and deploy the app through Vercel and expect you to have advanced knowledge of them. Familiarity with server-side CSS pre-processing platforms, such as LESS and SASS. Experience with CI/CD workflows such as Github actions and CircleCI Proficient understanding of cross-browser compatibility issues and ways to work around them. Knowledge of package manager such as Yarn or NPM and module bundler such as Webpack. Proficient on translating a product design into technical design and UI implementation Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Ability to work in a fast-paced environment and enjoy the start-up culture BS/MS in Computer Science If you are located in bay area, we would love to see you in office several days a week. Otherwise, we will see you over zoom. ⭐️ Nice-to-haves Experience with design and implement data modeling and APIs. Experience working in a small startup environment (Seed or Series A). Experience working with LLMs such as GPTs, Claude or open source LLMs.

Lead multiple engineering teams, define technical strategy, and ensure delivery of complex projects. | 8+ years of engineering experience, 4+ years of managing multiple teams, strong technical judgment, and experience with distributed teams. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- We are looking for an experienced Senior Engineering Manager to join Alma and lead a group of high performing product engineers working on some of our most strategic and complex initiatives. This role will oversee engineering efforts across compliance, value based care, and AI powered products, supporting critical capabilities that drive quality, safety, and innovation across the platform. You will lead teams responsible for building systems that ensure Alma meets evolving regulatory and clinical requirements, enables value based care models, and delivers intelligent, AI driven tools that improve experiences for both providers and clients. This is a highly cross functional role where engineering plays a central part in shaping product direction, operational excellence, and long term technical architecture. On this scaling set of teams, you will have a strong hand in defining Alma’s features, services, and architecture, helping the organization deliver trustworthy, high quality care while responsibly advancing our use of AI. What you’ll do: Lead multiple engineering teams, owning delivery, technical direction, effectiveness, and overall performance. Be accountable for performance management outcomes across teams, ensuring consistent feedback, clear expectations, and strong manager and IC development. Drive technical and operational strategy across squads, optimizing for system level outcomes rather than individual team success. Partner with product, design, and other stakeholders to define cross team goals, roadmaps, sequencing, and measures of success. Coach Engineering Managers and ICs, holding them accountable for results and people leadership. Create clarity in ambiguous environments and stabilize or improve teams facing delivery, technical, or organizational challenges. Lead complex, cross team initiatives with strong planning around capacity, sequencing, and tradeoffs. Establish and track metrics to measure progress, using data to inform decisions and continuously improve team effectiveness. Maintain high standards for technical quality and reliability, ensuring cohesion of technical direction across teams. Engage in the end-to-end recruiting process, hiring, and on-boarding engineering talent to help grow the team and broader engineering organization. Who you are: You have 8+ years of engineering experience, with 4+ years of people management experience including experience leading multiple teams or managing managers. You have a track record of coaching managers or senior ICs, with strong performance management and consistent, direct feedback practices. You have experience leading distributed teams, including managing offshore engineers and contractors, and are effective at driving alignment, accountability, and quality across time zones and working models. You think in systems and naturally drive alignment and leverage across teams. You are effective in ambiguous, fast changing environments and can create structure where little exists. You bring strong technical judgment and credibility, shaping architectural direction while enabling teams to own implementation. You have solid product and business fluency and communicate complex ideas clearly to both technical and non-technical stakeholders You have a demonstrable history of shipping user-facing products. You feel a passion for Alma's mission – to improve the experience of therapy for providers and their clients, and simplify access to care. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays,1 Alma Give Back Day Flexible PTO Salary Band: $200,000-$220,000 Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy. All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Develop and maintain application security strategies, implement security measures, and collaborate on security architecture. | Requires 4+ years in application security, deep knowledge of web protocols, security testing tools, and experience with cloud infrastructure and security libraries. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Senior Application Security Engineer Alma is seeking a mission-driven Senior Application Security Engineer to join our team. We are dedicated to building secure and compliant tools and services which help mental healthcare providers more easily manage and grow their practice. In this role, you will help validate that our services, applications and web technologies are designed and implemented in a way that meets Alma’s security standards. You will help analyze, discover, and address security issues across our technical platform. On this scaling team, you will have a strong hand in defining how Alma's engineering team approaches application security in the software development process. The ideal person for this role loves to work with other teams to design and build amazing security controls and automation. What you’ll do: Create, manage, and maintain the application security strategy and roadmap, tracking OKRs and work efforts over six quarters. Comfortable and excited to lead the application security domain, including managing and maintaining existing tools, executing domain strategies, and owning all aspects of application security. Develop, execute, and track the performance of security measures to protect Alma’s data, applications, and systems. Gain a deep understanding of Alma’s systems and architecture and the software development processes used to develop it. Provide subject matter expertise in the areas of secure coding, application authentication, encryption, AI, and quickly research and become competent in other areas as needed. Collaborate with teammates, PMs, and peers to design, develop and implement engineering’s technical security strategy and architecture. Collaborate with the Platform Infrastructure team to configure, troubleshoot, and maintain a security infrastructure that monitors and protects against security breaches and intrusions. Collaborate with the Developer Experience team to integrate security tools, workflows, and practices into development environments. Continually research current and emerging security threats and technologies, proposing changes and guidance that are most impactful. Develop appropriate technical solutions along with the latest security tools that help mitigate security vulnerabilities and also help automate repeatable activities. Build and provide high-quality application security documentation and training to engineers to set them up for success. Educate and train Alma engineering on information system security best practices using our security training solution as well as in-person and recorded training. Mature and execute the Threat Modeling program with engineers. Implement, manage, and maintain application security tools such as SAST and DAST scanners and own the workflow for remediation of findings. Assist with creating the reports for management regarding vulnerabilities, training, and other relevant metrics. Who you are: You have 4+ years of experience working in an application security role. You strongly understand the security best practices for the development lifecycle (SDLC). You have expert knowledge of web application protocols. You have deep technical knowledge of Content Security Policies (CSP) and how to implement them. You have strong experience working with AI and understand the areas to focus on to secure it. You have expert understanding of application security testing tools like OWASP ZAP and Burpsuite. Expert understanding of the OWASP Top 10 and other application attacks. Experience installing and running a local developer environment for local testing of code. Deep technical knowledge of application development, operating system environments, and AWS cloud infrastructure as they pertain to application security. Implemented/managed SAST and DAST tools such as StackHawk and Snyk with more than a year experience in each type of tool. Familiarity with common security libraries and tools. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $130,000 - $186,000 Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy. All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Design and operate customer feedback measurement systems, integrate VoC data into the data ecosystem, and enable impact evaluation to improve customer experience. | 7-10+ years in customer insights or related roles, experience building linkage models connecting sentiment to operational metrics, expertise in defining taxonomies and NLP frameworks, strong data fluency, and cross-functional leadership. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Senior Insights Architect, VoC At Alma, we are building the future of mental healthcare by supporting the people who provide it. As the Sr. Insights Architect, Voice of the Customer (VoC), you will be responsible for designing and operating the data engine that measures customer sentiment over time. Reporting to the Director, Voice of the Customer, this is a senior individual contributor role focused on execution: building the systems that capture qualitative feedback, structuring it into reliable measures, and enabling the organization to assess whether internal actions are improving the customer experience. You will act as the “Architect of the Thermostat”—not just measuring the temperature of our customer experience, but building the machinery that tells our teams exactly which “dial” to turn to improve it. The focus of the role is on ensuring that customer sentiment is captured consistently, measured rigorously, and trusted as a decision‑ready input so that teams across Alma—particularly our CX Delivery and Product teams—can evaluate impact with confidence. What you’ll do: Own the Voice of the Customer Data Engine: Design, build, and maintain the end‑to‑end VoC data pipeline, from listening posts through normalization and integration. Treat VoC as a measurement system that turns raw support volume into diagnostic intelligence. Design & Govern Measurement Systems: Define and operationalize taxonomies, tagging frameworks, and reason codes for qualitative feedback. You will move the organization to "BI-grade" insights that can be used for surgical agent coaching and systemic process improvements. Modernize Diagnostic Listening: Shift our CSAT infrastructure from a simple "score" to a diagnostic tool measuring satisfaction, resolution, and effort. Configure "listening sensors" that are proactive and resilient to Alma’s rapid product changes (e.g., real-time alerts for friction following a new feature launch). Integrate VoC with the Data Ecosystem: Partner closely with BI and Data Engineering to integrate VoC data into Alma’s data warehouse. Build "linkage models" that correlate transactional CSAT and sentiment with behavioral and operational data (e.g., first response time, total resolution time, and repeat contact rates). Support Insight and Impact Evaluation: Directly enable the 2026 goal of increasing transactional CSAT. Provide the structured data necessary for CX leadership to identify exactly why interactions fail or succeed, moving beyond "empathy coaching" to precise, data-backed service level-ups. Lead Cross‑Functional Execution: Own complex, cross‑functional workstreams in support of Alma’s VoC roadmap and annual priorities. In the short-term, you will lean in to elevate the Support Intelligence (formerly QA) function, building the "turn-key" diagnostic systems that will allow the team to drive daily agent performance at scale. Who you are: 7–10+ years of experience in Customer Insights, VoC, CX Operations, Research Ops, Program Management, or data‑adjacent roles. Proven experience building "linkage models" that connect customer sentiment to operational metrics and business outcomes (e.g., retention or claims volume). Expertise in defining taxonomies and NLP tagging frameworks that turn unstructured text into actionable root-cause categories. A "Systems Architect" mindset: You don't just want to report that CSAT is down; you want to build the data infrastructure that explains exactly why and triggers the fix. Strong data fluency: You understand data pipelines, schemas, and integrations well enough to partner effectively with BI and Data Engineering. Comfortable leading execution in ambiguous environments and influencing cross‑functional partners without formal authority. Passionate about the intersection of data and service delivery: You understand how structured feedback can be a value-creation tool for frontline teams. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $140,000 - $170,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Lead and develop Alma's community engagement strategy, aligning it with business goals, and influence company-wide initiatives through community insights. | Over 5 years in community management, marketing, or customer success, with at least 2 years leading a team, and proven ability to translate high-level goals into scalable programs. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Alma is redefining what it means to be part of a professional therapeutic community. As the leader of our Community function, you will be the primary architect of Alma's engagement ecosystem, supporting our rapidly growing national network of private practice mental health providers. You will define the annual vision that bridges the gap between our members’ needs and our business objectives, ensuring that every interaction within our community adds tangible value. Reporting to the Sr. Director of Product Marketing, you will lead a high-performing team to position Alma as a pioneer in modern community engagement during a period of rapid organizational scaling. This is a rare opportunity to shape a company’s foundational philosophy on belonging and professional growth at a time when community-driven trust is our greatest competitive advantage. What you’ll do Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact. Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI. Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change. Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy. Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency. Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes. Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem. Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies. Who you are You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team. You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends. You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI. You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum. You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes. You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency. You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team. You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $140,000 - $160,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Build and oversee vendor management programs, monitor vendor performance, and collaborate with cross-functional teams to optimize vendor relationships. | Requires 4-6 years in Business Operations or Program Management, with 2+ years in BPO vendor management, and experience building vendor programs from scratch. | About the position We are looking for a mission-driven, high-impact team member who is passionate about making mental health more affordable and excited by the entrepreneurial challenge of scaling a Core Operations team. Today, our Process Innovation team acts as an internal consulting and implementation engine for our broader Insurance Ops organization. As a Vendor Program Manager, you will play a pivotal role in shaping how we stand up, manage, and scale our external partnerships. Reporting to the Sr. Director of Process Innovation, you will oversee the day-to-day management of our largest vendor, manage the broader Ops vendor portfolio, and lead strategic projects or incident responses. You will ensure consistent, high-quality experiences for our providers and clients while continuously optimizing workflows for our internal teams. The ideal candidate is a creative problem-solver with exceptional program management skills. You thrive in cross-functional environments and can seamlessly translate high-level strategic initiatives into actionable, detail-oriented plans. What you’ll do: This role balances two core pillars: building the foundational infrastructure for vendor management and executing day-to-day performance oversight. Responsibilities • Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals • Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations • Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement • Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing • Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance • Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards • Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams. • Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors • Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects. Requirements • You have 4–6 years of experience in Business Operations or Program Management, ideally within healthcare, revenue cycle management (RCM), or high-growth startup environments. • You bring 2+ years of direct experience in BPO vendor management, including a proven track record of executing vendor RFPs and managing vendor portfolios of 10+ vendors. • You have demonstrated experience building vendor management programs from scratch and scaling them to maturity • You possess strong analytical skills and the ability to translate complex data into actionable program recommendations. • You are a skilled communicator who can influence cross-functional stakeholders and external partners at all levels. • You are relentlessly organized, with a meticulous eye for detail and a knack for managing complex, moving parts. • You have experience working with contract platforms, project management tools (such as Asana), and AI to streamline the work involved in managing vendors Benefits • We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO

Manage a high-volume pipeline, educate prospects on visa options, and close deals with SMB clients. | 1-2+ years of quota-carrying sales experience, ability to handle multiple deals, and strong communication skills. | Account Executive, SMB Location: Remote in the US Team: Sales Reports to: Sales Manager - SMB About Alma Alma is building the next-generation immigration platform that combines world-class legal services with a modern software layer to make hiring and sponsoring global talent simple, predictable, and compliant. We work with founders, startups, and growing companies who need a faster, more transparent alternative to traditional law firms and fragmented immigration vendors. Our platform centralizes case management, compliance tracking, employee experience, and legal execution—so companies can focus on growth, not paperwork. We are backed by top investors and are scaling our SMB motion to serve thousands of early-stage companies and individual founders. The Role As an Account Executive, SMB, you will own a high-volume, transactional sales motion focused on: Individual founders Early-stage startups Small companies (1–100 employees) Companies sponsoring their first few visas or small batches You’ll run fast, consultative sales cycles, guiding customers from first conversation to close while educating them on visa options, timelines, and Alma’s value versus traditional law firms. This is a closing-heavy role with strong inbound and outbound flow, ideal for someone who thrives in velocity environments and enjoys helping founders take their first steps into global hiring. Compensation OTE: 160,000 USD - 180,000 USD, depending on the qualification and experience Base: 90,000-100,000 USD Commission: 70,000 - 80,000 USD What You’ll Do Run a full-cycle sales process for SMB customers: discovery → demo/assessment → proposal → close Manage a high-volume pipeline of founders and small businesses Qualify inbound leads and actively prospect into early-stage companies Educate prospects on visa categories (H-1B, O-1, TN, E-3, L-1, PERM, etc.) at a practical, business level Understand customer hiring plans, urgency, budget, and risk tolerance Position Alma as a tech-forward alternative to traditional law firms and boutique immigration shops Close net-new customers Accurately forecast and maintain clean CRM data Collaborate with Legal to ensure smooth handoff Who You Are 1–2+ years of closing experience as an AE or similar quota-carrying role Experience in high-volume, transactional or SMB sales environments Comfortable running multiple deals in parallel Strong discovery skills and ability to control a sales conversation Clear, concise communicator with founders and operators Organized, disciplined, and pipeline-driven Curious and coachable Nice to Have Experience selling SaaS, fintech, HR tech, legal tech, or compliance products Familiarity with BANT, MEDDIC / MEDICC, or similar qualification frameworks Experience selling to founders or very small companies Exposure to immigration, legal services, or complex workflows (Frameworks are a plus, not a requirement.) What Success Looks Like (First 6–9 Months) Consistently hitting or exceeding monthly booking targets Building a predictable, self-sourced pipeline alongside inbound flow Shortening sales cycles through strong qualification High conversion from demo → close Clean handoffs and low post-sale friction Why Join Alma Category-defining company at the intersection of legal + software Massive market with strong inbound demand Clear path to grow into Senior AE or Mid-Market Direct impact on founders building the next generation of companies Competitive base + uncapped commission

As a Senior Business Intelligence Associate, you will analyze, design, build, and grow reporting and insights to support Alma's mission. You will create accurate and impactful reporting that empowers stakeholders with data on demand. | Candidates should have 2-5 years of experience in data analytics and be fluent in SQL. Experience with BI tools and a curiosity for solving ambiguous problems using data is essential. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- As a Senior Business Intelligence Associate at Alma, you will help the BI team and Alma accomplish its mission of providing accessible and affordable mental health care. You will do this by analyzing, designing, building, and growing our reporting and insights. You will support the BI vision to become the go-to resource for reporting on Alma’s business data and will be responsible for creating reporting that is accurate, accessible, understandable, and impactful, supporting our strategy to consolidate reporting from manual, time-intensive work to more centralized and accessible sources that empower stakeholders with data on demand. You should thrive in the opportunity to provide data-driven solutions to challenging business questions, translating complex data, both quantitative and qualitative, from a variety of sources into actionable and impactful insights. The role will be highly cross-functional, working in a centralized Business Intelligence team and collaborating across teams to execute key projects. What you’ll do: Build and maintain interactive reports and dashboards and develop data models from multiple data sources Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain. Proactively identify opportunities for increased efficiency in current processes Support and execute the BI team’s mission and strategy Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities Who you are: You have 2-5 years of experience working in data analytics, preferably used to embracing change in a high-growth start up environment You are fluent in SQL, as you’ll need to use SQL daily and at an intermediate level to query data directly from our data warehouse. Ideal candidates will have experience in dbt or data modeling. You have experience working with a BI Tools (like Tableau, Looker,Lightdash or equivalent). You are starting to explore and leverage AI to accelerate your workflows. You are naturally curious and a self-starter who makes a habit of asking questions and solving ambiguous problems by analyzing and using data with great attention to detail You can communicate complex concepts to a variety of stakeholders Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Define the vision and direction of product marketing across the full product portfolio while leading and mentoring a high-performing product marketing team. Drive cross-functional alignment and measure impact using performance data to guide decisions and demonstrate Product Marketing’s contribution to business growth. | The ideal candidate has over 10 years of experience in product marketing, with a strong preference for backgrounds in healthcare or marketplace contexts. They should be strategic visionaries with a proven track record in managing multi-product portfolios and evolving pricing strategies. | Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Senior Director, Product Marketing Alma is seeking a Senior Director of Product Marketing to join our passionate and outcomes-driven marketing team, reporting to the SVP of Marketing. In this role, you’ll own the go-to-market strategy across Alma’s full product portfolio, shaping the long-term vision for how we position, launch, and grow our offerings in the market. You will be a strategic leader who drives transformative change—balancing forward-looking market strategies with operational execution to achieve both immediate wins and sustained growth. Your influence will extend beyond marketing, shaping outcomes across product, sales, operations, and customer success, while inspiring a culture of excellence and high performance. You’ll lead and mentor a high-performing product marketing team, define the company’s market research priorities, evolve Alma’s product narratives, and design scalable content strategies that deepen our market penetration and reinforce our position as an indispensable partner for mental health providers. If you thrive at the intersection of strategy, storytelling, and market impact—and are ready to shape the future of mental healthcare—this role is for you. What you’ll do: Define the vision and direction of product marketing across the full product portfolio, ensuring alignment with long-term growth objectives, market expansion goals, and company strategy. Lead, mentor, and scale the product marketing team, fostering a culture of impact, accountability, and continuous improvement. Help scale a high-performing product marketing function — including overseeing a dedicated product marketing researcher to ensure insights and programs directly inform innovation, product roadmaps, and strategic planning. Be accountable for the company’s market research strategy—supporting the development of frameworks and programs that ensure insights consistently inform innovation, product roadmaps, and strategic planning. Drive cross-functional alignment with leaders across Marketing, Product, Sales, Operations, and CX to champion GTM excellence and create a seamless, best-in-class customer experience. Measure and optimize impact using performance data and financial insights to guide decisions, allocate resources effectively, and demonstrate Product Marketing’s contribution to business growth. Anticipate and mitigate risks, adapting strategies in response to shifting market conditions, competitive pressures, and emerging opportunities. Own and lead high-impact strategic initiatives that align with key company objectives, leveraging Product Marketing’s unique position to drive cross-functional success. Who you are: You are a seasoned product marketing leader with 108+ years in product marketing and 64+ years in a leadership role. Experience in healthcare, membership-based businesses, or marketplace contexts is preferred but not required. You have experience in Product Led Growth (PLG) businesses and/or transitioning business and teams from Sales Led Growth (SLG) to PLG, managing multi-product portfolios, and evolving pricing and packaging strategies. You are a strategic visionary and operational executor—defining multi-year strategies while ensuring tactical excellence and measurable outcomes. You are an exceptional storyteller and cross-functional influencer, distilling complex ideas into compelling narratives that inspire and align teams. You are a data-driven decision-maker who leverages market insights, performance metrics, and financial data to guide strategy and prove ROI. You have experience developing and implementing AI-driven strategies to enhance go-to-market approaches, content creation, and customer insights. You are a builder of teams and culture, known for developing talent, fostering resilience, and scaling high-impact marketing organizations. You are highly accountable and growth-minded, embracing change with resilience, adapting quickly in a fast-paced environment, and continuously seeking ways to improve yourself, your team, and business outcomes. Benefits: We’re a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $200,000 - $250,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

The Immigration Coordinator will support the legal team in preparing immigration cases through administrative and operational tasks. This includes printing, assembling, and shipping case materials, as well as maintaining case files for accuracy and completeness. | Candidates should possess strong organizational skills and a keen eye for detail, with a willingness to learn about immigration law. The role requires comfort with detail-heavy tasks and the ability to manage multiple priorities in a fast-paced environment. | Hi there! We’re Alma 👋 We’re on a mission to make immigration more accessible, transparent, and human through cutting-edge technology and thoughtful legal support. Alma is backed by top-tier investors like Village Global, NFX, and Conviction, and we’re founded by a diverse team of Harvard Law, HBS, and UCLA grads with experience at Cooley, McKinsey, EY, and Uber. We’re looking for an organized and detail-oriented Immigration Coordinator to join our fast-growing legal team. This is an onsite role based in our Palo Alto, California office, supporting our legal team with case preparation and operational tasks. If you’re meticulous, thrive on keeping things running smoothly, and are excited to learn about immigration law from the ground up, we’d love to hear from you. What You’ll Do In this role, you’ll work behind the scenes to support our legal team in preparing immigration cases. Your day-to-day will focus on administrative and operational tasks that are critical to ensuring accuracy and efficiency in our casework. Over time, there’s room to grow into a paralegal role and take on more complex case preparation. Here’s what you can expect to spend your time on: Printing, assembling, and shipping case materials with exceptional attention to detail. Performing data entry and maintaining case files to ensure accuracy and completeness. Reviewing case packets for errors or missing information. Supporting internal knowledge management and document organization. Assisting with other administrative tasks to keep our legal operations running smoothly. You Should Apply If: You have strong organizational skills and a sharp eye for detail. You are comfortable working on detail-heavy tasks where accuracy is critical. You’re eager to learn about immigration law and grow into a paralegal role over time. You are comfortable juggling multiple tasks and shifting priorities in a fast-paced environment. You enjoy contributing to operational efficiency and improving team processes. You are available to work onsite at our Palo Alto, California office and can reliably handle tasks requiring a physical presence. You Should NOT Apply If: You’re looking for a traditional law firm environment with strict roles, long memos, and well-worn routines - we’re startup-minded and always evolving. You’re not comfortable working in ambiguity - immigration law can be gray, and we often navigate unclear paths with strategic thinking and collaboration. You’d rather focus solely on execution with direction than thinking through how to improve the systems and processes behind the work - iteration is core to how we grow. What It’s Like To Work At Alma We’re a team of curious, mission-driven people who believe that fixing immigration is both a legal and technological challenge. That means we value clear communication, collaborative problem-solving, and continuous feedback—across roles and across borders. We’re startup-minded, mission-driven, and deeply committed to doing meaningful work that impacts real people’s lives. Benefits & Perks Competitive salary Health insurance reimbursement A front-row seat to startup growth, with mentorship from legal, tech, and business leaders Opportunity to learn immigration law and grow into a paralegal role Collaborative, low-ego team that genuinely cares about the mission and each other A Quick Note We know the “perfect” candidate doesn’t exist. If this role excites you but you don’t meet 100% of the criteria, we’d still love to hear from you. Immigration is complex. We are too. That’s what makes the work so impactful.

Manage state reporting data compliance and lead a small team to ensure accurate K-12 compliance reporting and process improvements. | Experience leading small teams, deep expertise in K-12 state and federal compliance reporting, familiarity with SIS platforms, and strong organizational and communication skills. | Alma is a K-12 Student Information System that empowers educators to work more effectively through time savings, data insights, and community connection between home and school. We are looking for a State Reporting and Compliance Manager who is energized by a mission-driven environment, isn’t afraid to get into the weeds, has a continuous improvement mindset, and can make complex processes feel simple. The ideal candidate will have familiarity with K-12 data structures and data exchange, particularly in the context of state compliance reporting. Responsibilities STATE REPORTING DATA COMPLIANCE (~75% of role today; 50% long-term) • Interpret state documentation to align compliance requirements with SIS data and identify new data collection needs. • Engage with state education agencies to clarify requirements and ensure accurate implementation. • Maintain detailed state-specific data dictionaries, including data types, validation rules, calculations, and error codes. • Data architecture: identify opportunities for cross-state data structure reuse to enhance Alma’s core model. • Create clear, user-friendly documentation and error messaging for Local Education Agencies (LEAs). • Lead end-to-end reporting cycles: gather requirements, support builds, test, release, and train LEAs. • Collaborate across Alma teams (Product, Engineering, Customer Success, Sales) and with school/district contacts to provide compliance guidance. • Host support office hours, respond to support inquiries, and troubleshoot data/reporting issues directly. TEAM MANAGER AND LEAD (~25% of role today; 50% long-term) • Hire, train, and manage a small, effective team • Develop and refine scalable processes and tools (including AI-assisted workflows) to streamline reporting operations. • Coach and train analysts on organizing findings, managing priorities, and meeting deadlines. • Identify system and communication improvements to boost data quality and team efficiency. • Lead knowledge management: author SOPs for internal and external users on data structure and compliance protocols. • Drive alignment on timelines, progress, and reporting deadlines across internal and external stakeholders. Qualities / Experiences We Are Looking For Note: We know from experience and past hires that the best person for this role will likely not check every single box listed here. We encourage you to apply, even if you don't believe you meet all of the qualifications described. • Proven experience leading small teams. • Deep expertise in state and federal K–12 compliance reporting (especially for: CA/CALPADS, PA/PIMS, IL/ISBE, OH/EMIS, IN/DEX, NH/iNHDEX, CO/Colorado Data Pipeline, CRDC). • Strong organizational and multitasking skills in fast-paced environments. • Excellent communication skills with the ability to explain complex requirements clearly and collaboratively. • Familiarity with SIS platforms and common data query methods. • Facility with spreadsheets and word processing software such MS Excel and Word or Google Sheets and Docs Bonus Qualifications • Experience using AI tools (especially Retrieval-Augmented Generation) for document/data analysis. • Familiarity with standards like Ed-Fi, SIF, and OneRoster. • Prior experience as a district or state-level education data administrator. • Experience with APIs, JSON, ETL processes, and tools like Postman. Who We Are: Alma is a cloud-based student information system (SIS) that serves K-12 administrators, teachers, parents, and students. Our Product team is small and mission-driven. We serve schools and districts across the US and internationally, and aim to improve education by empowering the greatest learning resource that students have at school: educators. As individuals, we take ownership over our roles and responsibilities. As a team, our solutions have both an educational & societal impact, and we take that very seriously. We are nimble, fast-paced, evolving, and determined to make a difference. The students, parents, and educators Alma serves come from every walk of life: they attend public, private, and charter schools in cities, suburbs, and rural areas. Our users include English language learners, people with disabilities, gender minorities, families experiencing housing instability, and students who will be the first in their family to go to college. It is fundamental to Alma’s mission that we continue to build a team with a diversity of lived experiences and perspectives, so that we can better anticipate and serve the needs of all students. To that end, we hire for culture add over culture fit, and strive to create an environment where all team members’ voices are heard and welcomed. We are committed to maintaining a workplace where people can be themselves each day. All Alma team members receive health benefits, a retirement account, significant paid time off and paid holidays, and a competitive base salary. A Note to Applicants: Alma Technologies is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Salary Salary range is $75,000-$110,000.