Alma

Compensation

Full Description

About the position We are looking for a mission-driven, high-impact team member who is passionate about making mental health more affordable and excited by the entrepreneurial challenge of scaling a Core Operations team. Today, our Process Innovation team acts as an internal consulting and implementation engine for our broader Insurance Ops organization. As a Vendor Program Manager, you will play a pivotal role in shaping how we stand up, manage, and scale our external partnerships. Reporting to the Sr. Director of Process Innovation, you will oversee the day-to-day management of our largest vendor, manage the broader Ops vendor portfolio, and lead strategic projects or incident responses. You will ensure consistent, high-quality experiences for our providers and clients while continuously optimizing workflows for our internal teams. The ideal candidate is a creative problem-solver with exceptional program management skills. You thrive in cross-functional environments and can seamlessly translate high-level strategic initiatives into actionable, detail-oriented plans. What you’ll do: This role balances two core pillars: building the foundational infrastructure for vendor management and executing day-to-day performance oversight. Responsibilities • Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals • Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations • Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement • Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing • Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance • Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards • Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams. • Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors • Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects. Requirements • You have 4–6 years of experience in Business Operations or Program Management, ideally within healthcare, revenue cycle management (RCM), or high-growth startup environments. • You bring 2+ years of direct experience in BPO vendor management, including a proven track record of executing vendor RFPs and managing vendor portfolios of 10+ vendors. • You have demonstrated experience building vendor management programs from scratch and scaling them to maturity • You possess strong analytical skills and the ability to translate complex data into actionable program recommendations. • You are a skilled communicator who can influence cross-functional stakeholders and external partners at all levels. • You are relentlessly organized, with a meticulous eye for detail and a knack for managing complex, moving parts. • You have experience working with contract platforms, project management tools (such as Asana), and AI to streamline the work involved in managing vendors Benefits • We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO